Program Specialist Bellingham (Whatcom County) & Burlington (Skagit County) JOB ANNOUNCEMENT

Transcription

1 Program Specialist Bellingham (Whatcom County) & Burlington (Skagit County) JOB ANNOUNCEMENT Preference given to applications received by: Feb. 5, 2016 Open until filled REPORTS TO: Community Programs Program Supervisor TEN-STEP HOURLY RANGE: $ $26.48, DOQ JOB SUMMARY: The rthwest Regional Council, as an Area Agency on Aging, funds and provides community-based programs to help people live in their own homes and communities for as long as possible, postponing or eliminating the need for institutional care. Program Specialists provide outreach, information, assistance, and options counseling on the services, products, and/or resources available to clients and their families through social service agencies, medical providers, and community partners who face challenges related to aging and/or disabilities. Functions include screening and assessing to identify needs, making referrals and\or authorizing appropriate resources and services, providing ongoing education, consultation, and general assistance to clients and family caregivers. NWRC is currently recruiting for 1 FTE each for Bellingham (Whatcom County) and Burlington (Skagit County) offices ESSENTIAL JOB DUTIES include but are not limited to: 1. Develops and implements effective outreach strategies. Provides clients and their families with pertinent information about aging, disability, and caregiving resources. 2. Provides outreach and information to difficult-to-serve populations including individuals with limited-english proficiency, rural/isolated populations, and populations of minority older adults. 3. Provides effective public relations, advocacy, and information to other agencies, businesses, churches, and community members to ensure that rthwest Regional Council programs are respected and known to be an important source of resources for the community. 4. Screens clients for services by telephone intake interview, office visits, and home visits when necessary. 5. Completes automated assessment of client or caregiver needs that evaluates client s cognitive, behavioral, and functional abilities. Determines need and level of care for respite services and authorizes resources for support 6. Determines eligibility for and authorizes such Family Caregiver Support Program (FCSP) services as Respite Care, Caregiver Training, and Caregiver Consultants. 7. Works with the client or caregiver using service planning and supportive counseling to identify services and supports that address individual circumstances and preferences. Refers clients to appropriate services and evaluates success of referral. Provides timely follow up. Monitors progress of service delivery as needed. 8. Works closely with internal and external partners to maintain awareness of available services to meet the needs of clients, caregivers, and their families to assure partners are knowledgeable and can make appropriate referrals for program services. 9. Provides appropriate and accurate information on the services, products, and/or resources available to clients and their families. 10. Provides crisis/mental health referrals for clients. Makes Adult Protective Services (APS) referrals as necessary. 11. Gathers and/or develops and maintains resource files and/or database(s) of programs and services. Manages resource files and database(s) using Alliance for Information and Referral Systems (AIRS) taxonomy. Provides information to designated agency webmaster to update program web pages.

2 12. Facilitates community presentations and trainings for agencies and businesses as requested. 13. Develops and maintains client files which document activities performed for the client and contain all other records required for the ADR or FCSP program. Compiles reports as necessary to meet reporting and statistical requirements for funding purposes. As necessary, tracks authorized spending against actual spending and stays within allocated budget guidelines QUALIFICATIONS: Knowledge, Skills and Abilities: Demonstrated skills in interpersonal communication, interviewing, client assessment, problemsolving, organization, time management, and documentation of activities. Ability to manage several tasks at one time with repeated interruptions, in a shared office space, and meet regular deadlines. Extensive knowledge of the formal and informal support networks available to the residents of the appropriate service area. Demonstrated ability to triage client needs, assess client s strengths and weaknesses, and match clients with services in the region. Knowledge of the assigned geographical area. Knowledge of the long term care process, issues related to aging and disability, service delivery systems, and family caregiver issues. Demonstrated ability to work with computers and various computer software programs including Microsoft Office, Access database, internet, and . Ability to operate standard office equipment. Ability to track authorization costs and stay within a budget. Ability to communicate effectively in both oral and written format. Ability to develop and present clear information to groups of people. Ability to locate resources using resource database and files to match the needs identified by clients with the eligibility requirements of the program. Ability to interpret the eligibility requirements of Medicare, Medicaid and other public programs. Ability to maintain confidentiality of information, including client information, and financial records. Ability to establish and maintain effective working relationships with co-workers, other members of government service, community agencies, appropriate community businesses, and members of the general public using courtesy, tact, and good judgment. Sensitivity to the needs and values that are present in working with diverse groups of people. Knowledge of Alzheimer and dementing disease processes preferred. Skill and/or fluency in speaking Russian or Spanish is desired. Education/Experience: Bachelor's Degree in social services or related field; AND Two years of social service experience; OR An equivalent combination of education and experience which provides the skills, knowledge and ability to perform the work. Licenses/Certificates: Must have a valid WA State driver's license, a vehicle available for work-related travel, and appropriate liability insurance. Will be expected to acquire T-CARE Assessor Certification within the first 6 months of employment. become AIRS Certified during the second year of employment (after one full year of FCSP/ADR experience). Q:\HUMAN RESOURCES\Confidential\SELECTION\2016\Program Specialist - SK & WH\Job Announcement.docx

3 WORKING CONDITIONS\PHYSICAL REQUIREMENTS:. Work is performed in an office environment with client home visits and outside assignments. The office environment is a shared workspace and may be busy due to constant interruptions. Potential hazards include working with emotionally unstable, non-compliant or aggressive clients and complex family dynamics; significant local travel; driving in inclement weather; second-hand tobacco smoke; aggressive animals; exposure to contagious diseases; and exposure to repetitive stresses due to prolonged use of computers or laptops. Sufficient mobility is required for the use of office equipment such as computers or laptops, telephones, files and copiers, as well as for performing in-home assessments of clients, which may have limited accessibility. Sitting for extended periods of time as well as lifting a maximum of 30 pounds may be required. The ability to hear and communicate at a level sufficient to perform the essential functions of the position is required. BENEFITS: NWRC offers excellent medical/dental/vision benefits for the full-time employee and their dependent(s). In addition, the employee and dependents are eligible to participate in the Employee Assistance Program (EAP). Other benefits include participating in the Public Employees Retirement System (PERS), long term disability insurance, life insurance, various deferred compensation programs, Flex Plans for health and/or child/elder care, paid leave, sick leave, and 11 paid holidays per year. TO APPLY: Application materials may be requested by contacting the Bellingham , ing NWRCHumanResources@dshs.wa.gov, or downloading directly from All applications and application materials, including a cover letter and resume, must be fully completed and returned to the Bellingham office by Friday, February 5, SELECTION PROCESS: After reviewing the applications, the NWRC will contact the most qualified candidates to participate in a selection process consisting of job-related selection exercises. NWRC will make reasonable accommodation upon request for those individuals with disabilities. rthwest Regional Council An Equal Opportunity Employer Q:\HUMAN RESOURCES\Confidential\SELECTION\2016\Program Specialist - SK & WH\Job Announcement.docx

4 MINIMUM QUALIFICATIONS CHECKLIST PROGRAM SPECIALIST I hereby certify that all statements made below are true and correct. Signature Print Name Date Please fully complete and submit this checklist with your application. REQUIRED Qualifications 1. I have a Bachelor's Degree in social services or related field; AND Two years of social service experience; OR An equivalent combination of education and experience which provides the skills, knowledge and ability to perform the work. Please briefly describe. 2. I have experience interviewing clients, completing client assessments, and documenting activities. (Briefly describe how experience was obtained.) 3. I have experience triaging client needs, assessing client s strengths and weaknesses, and matching clients with services in the region. (Briefly describe where experience was obtained.) 4. I am knowledgeable of the long term care process, issues related to aging and disability, service delivery systems and family caregiver issues. (Briefly describe how knowledge was obtained.) 5. I have a valid WA State driver license, a vehicle available for work-related travel, and appropriate liability insurance. 6. I understand and am able to acquire T_CARE Assessor Certification within the first 6months of employment. 7. I understand and am able to become AIRS Assessor Certification during the second year of employment (after one full year of FCSP/ADR experience.) PREFERENCES 8. I am familiar specifically with Alzheimer and other dementing disease processes. 9. I am able to Read Understand Speak SPANISH or Read Understand Speak RUSSIAN 10. I m interested in working at the following NWRC locations: Bellingham (Whatcom County) Burlington (Skagit County) Either Q:\HUMAN RESOURCES\Confidential\SELECTION\2016\Program Specialist - SK & WH\Min Qual Checklist.docx

5 EMPLOYMENT APPLICATION POSITION APPLIED FOR 600 Lakeway Drive Suite 100 Bellingham, WA (360) Please complete this application by typing or clearly printing. Fully and accurately complete all application questions, even if submitting your resume. This application will be evaluated to determine which applicants will continue in the selection process. Use additional sheets if more space is needed. Name (Last) (First) (M.I.) Address (Street) (City) (State) (Zip) Telephone (Day) (Evening) ( Address) Do you have the legal right to work in the U.S.? te: All employment offers are contingent upon proof of eligibility to work in the U.S. Have you been convicted of a felony or released from prison within the last ten (10) years? te: Please explain fully any convictions on a separate sheet of paper. Each case is considered individually. A conviction will not necessarily preclude you from employment; however failure to disclose convictions can disqualify you from employment. Are you related to any current employee of NWRC? Have you ever been dismissed, discharged, fired or asked to resign from a position? If yes, please explain. I learned about this job through: Newspaper (Title) Other Source What type of employment are you interested in? Full-time Part-time Temporary Education Type of School School & Location Circle Yrs Completed Degree/Certificate High School 9 th 10 th 11 th 12 th GED College or University Studies Graduate School Business or Tech. School Other Relevant Training or Courses

6 License/Registration/Certificate Description State Number Expiration Work History List experience which relates to the qualification as required on the Job Announcement. Begin with your most recent experience. List all jobs separately and identify gaps in employment. A résumé will not substitute for the information required in this section. Résumés may be attached, but do not write See Résumé in lieu of completing the application. FROM: / / TITLE: CURRENT OR MOST RECENT EMPLOYER: FROM: / / TITLE: EMPLOYER: FROM: / / TITLE: EMPLOYER: 2

7 FROM: / / TITLE: EMPLOYER: FROM: / / TITLE: EMPLOYER: FROM: / / TITLE: EMPLOYER: ADDITIONAL EXPERIENCE (volunteer, internship, etc.): I hereby certify that all statements made in this application and accompanying materials are true and I agree and understand that any misstatement or omission of material fact will cause forfeiture on my part of all rights of employment with the rthwest Regional Council (NWRC). I hereby authorize NWRC to solicit and receive information from my past employers and release both parties from any claims of liability arising from such inquiry and investigation or the supplying of information for such investigation. SIGNATURE: (SIGNATURE REQUIRED FOR APPLICATION TO BE COMPLETE) DATE: 3

8 Applicant Background Inquiries Employment References Release and Waiver of Liability Please read carefully before signing I hereby authorize the NWRC to solicit and receive information from my past employers and other references. I authorize both my present and all former employers to release information contained in my personnel files and other related information regarding my employment. I willingly, knowingly, and voluntarily agree to hold harmless and agree to waive any and all legal claims against the NWRC for such inquiries and each employer, its officers, agents, directors, or representatives who provide employment information to the NWRC. Applicant Signature Date Criminal Background Check Authorization Employees of the NWRC may have access to confidential and sensitive information related to vulnerable adults and children. For this reason, all prospective employees must agree to authorize the NWRC to conduct a criminal background check. At some point in the final steps of the selection process, you will be requested to sign a form that authorizes the NWRC to conduct a Washington State Patrol criminal background check. I understand and agree to the NWRC conducting a WSP criminal background check in the final steps of the selection process. Additionally, I acknowledge and authorize my background to be checked on an intermittent basis to verify my eligibility for continued employment. Applicant Signature Date Print Name 4

9 Applicant Data Record NWRC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected under federal, state or local law. The NWRC is subject to certain governmental record-keeping and reporting requirements for the administration of civil rights and regulations. In order to comply with these laws, the employer invites applicants to voluntarily self-identify their race/ethnicity. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This Applicant Data Record will be removed from your employment application materials and will not be considered when reviewing and evaluating your qualifications. Full Name: Date: Position Applied For: Please identify where you learned about this employment opportunity: Newspaper Ad Employee Referral Walk-In Employment Agency School: Other (please identify): Sex: Male Race/Ethnicity: Female Hispanic or Latino White Black or African American Native Hawaiian or Other Pacific Islander Asian American Indian or Alaskan Native Two or more races Individual with Disability Defined as a person who (1) has a physical or mental impairment which substantially limits one or more of his or her major life activity(s), (2) has a record of such impairment(s), or (3) is regarded as having such impairment(s). For purposes of this definition, an individual with disability(s) is substantially limited if he or she is likely to experience difficulty in securing, retaining, or advancing in employment because of the disability(s). Q:\HUMAN RESOURCES\FORMS\@Forms for HUMAN RESOURCES\Applicant Data Record_2011.docx Revised 08/11