B122 Business Administration Supply Chain and Operations Management (MTCU name Business Administration --- Materials and Operations Management)

Transcription

1 B122 Business Administration Supply Chain and Operations Management (MTCU name Business Administration --- Materials and Operations Management) Program Learning Outcomes Synopsis of the Vocational Learning Outcomes* The graduate has reliably demonstrated the ability to 1. use fundamental knowledge of components and interrelationships of the supply chain management system. 2. employ a working knowledge of operations processes and systems required in manufacturing, distribution, and services. 3. apply principles of quality management to support materials and operations management functions. 4. develop and control plans and schedules, at various levels in an organization. 5. employ current policies and practices for purchasing and procurement. 6. apply best practices for inventory planning and control throughout the integrated system. 7. utilize information technology to support materials and operations management functions. 8. apply best practices and techniques for the management of transportation, distribution centres, and warehouses. 9. use and interpret technical documentation as required. 10. apply best practices for productivity and performance measurement and improvement. 11. apply a basic knowledge of cost and managerial accounting principles. 12. participate effectively in the planning, implementation, and evaluation of projects. 13. conduct business in compliance with relevant national and international law, legislation, regulations, safety requirements, and professional standards. 14. apply understanding of human resource management and organizational behaviour to establish and maintain effective working relationships. 15. communicate effectively, orally and in writing, as required in a business culture. 16. apply problem---solving and critical---thinking skills as required in materials and operations management. 17. use effective human relations, interpersonal, and team skills in an organizational environment. 18. develop strategies for ongoing professional development to maintain and increase competence.

2 19. apply basic knowledge of the interrelationships among the functional areas of business in materials and operations management. ELEMENTS OF PERFORMANCE 1. The graduate has reliably demonstrated the ability to use fundamental knowledge of components and interrelationships of the supply chain management system. 1.1 Use a working knowledge of manufacturing resource planning (MRP II) and enterprise resource planning (ERP) systems 1.2 Recognize the importance of supply chain integration in ensuring customer satisfaction with a product or service 2. The graduate has reliably demonstrated the ability to employ a working knowledge of operations processes and systems required in manufacturing, distribution, and services. 2.1 Use a working knowledge of current product/service design processes 2.2 Apply knowledge of industry standard technology for manufacturing, distribution, and service operations processes 2.3 Plan for preventive maintenance of operations processes 2.4 Participate in the development of strategies to support operational requirements 2.5 Recognize the relationship between current operational priorities and the organization's strategy 2.6 Take into account the importance of design and maintenance of the physical plant, facilities, and equipment 2.7 Participate in the development of strategies for the scheduling of production and staff which support the most productive operation of a facility 2.8 Identify opportunities for re---engineering and benchmarking

3 2.9 Participate in "make or buy" decision processes 2.10 Evaluate methods for increasing or decreasing capacity 3. The graduate has reliably demonstrated the ability to apply principles of quality management to support materials and operations management functions. 3.1 Use a basic understanding of quality control protocols 3.2 Recognize the value of current quality systems such as International Organization for Standardization (ISO) and Quality Systems (QS) 3.3 Apply quality systems in materials/operations management in the manufacturing or service sector 3.4 Comply with internal quality systems within an organization 4. The graduate has reliably demonstrated the ability to develop and control plans and schedules, at various levels in an organization. Elements of the Performance 4.1 Apply appropriate planning/scheduling, sales, and operations processes at each level in an organization 4.2 Utilize demand management concepts and forecasting techniques 4.3 Ensure that plans can be executed in terms of capacity or resources 4.4 Measure performance and compare actual to planned results 4.5 Identify probable solutions to materials supply and capacity problems 4.6 Use current software for material requirements planning 4.7 Apply production activity or shop floor control processes

4 5. The graduate has reliably demonstrated the ability to employ current policies and practices for purchasing and procurement. 5.1 Develop purchasing strategies to support operational requirements 5.2 Maintain and administer required documentation and records related to purchasing and procurement 5.3 Apply formal and informal supplier evaluation techniques to the selection and performance of suppliers 5.4 Work with suppliers to eliminate non---value added activities in the supply chain 5.5 Utilize and understand a variety of purchasing contract terms, conditions and clauses for inclusion in buyer---seller contracts 5.6 Perform basic purchasing functions such as price determination, source selection, quantity and quality considerations, value analysis, and contract interpretation 5.7 Determine appropriate policies, procedures and contracts for vendor managed inventory (VMI) 5.8 Work with suppliers to determine appropriate transportation strategies 6. The graduate has reliably demonstrated the ability to apply best practices for inventory planning and control throughout the integrated system. 6.1 Develop inventory strategies to support operational requirements 6.2 Manage inventory processes and procedures for manufacturing, service, and distribution 6.3 Utilize inventory replenishment models such as re---order points and period order quantity 6.4 Utilize physical inventory methods such as cycle counting, storage techniques, security, inventory recording, and record accuracy 6.5 Implement inventory analysis techniques such as ABC analysis 6.6 Determine, calculate, and monitor inventory performance measures 6.7 Comply with safety requirements for inventory management [e.g., Workplace Hazardous Materials Information System (WHMIS)]

5 7. The graduate has reliably demonstrated the ability to utilize information technology to support materials and operations management functions. 7.1 Use current business application software 7.2 Convert information from paper or electronic sources into final form correspondence and documentation 7.3 Use Internet technology 7.4 Recognize opportunities for customizing software applications 7.5 Apply e---commerce in materials and operations management 7.6 Recognize the value of computer aided design in the materials/operations management field 8. The graduate has reliably demonstrated the ability to apply best practices and techniques for the management of transportation, distribution centres, and warehouses. 8.1 Implement basic principles of logistics such as first in first out (FIFO) and just in time (JIT) 8.2 Evaluate various modes of transportation 8.3 Interpret current traffic terminology and acronyms such as bills of lading, truckload (TL), and less than truckload (LTL) 8.4 Apply basic knowledge of processes, procedures and issues related to the international transportation of goods 8.5 Apply knowledge of relevant import/export legislation, customs documentation, tariffs and duties 8.6 Manage inventory control, storage, and retrieval 8.7 Apply fundamental stockroom control skills 8.8 Use and maintain equipment and supplies according to manufacturer and organizational guidelines

6 9. The graduate has reliably demonstrated the ability to use and interpret technical documentation as required. Elements of the Performance 9.1 Maintain appropriate and accurate records for inventory, purchasing, warehousing, shipping, and customs documentation 9.2 Apply basic skills in interpretation of blueprints and engineering change notices (ECN) 9.3 Interpret documents such as bills of materials (BOM) and product structure specifications 9.4 Use databases related to BOM and routing of goods or materials 9.5 Contribute to development of drawings and sketches to engineering specifications 10. The graduate has reliably demonstrated the ability to apply best practices for productivity and performance measurement and improvement Conduct method studies and productivity measurement/surveys 10.2 Conduct work measurements using time standards 10.3 Measure performance 10.4 Implement continuous improvement program 10.5 Participate in the development of process design and improvement 11. The graduate has reliably demonstrated the ability to apply a basic knowledge of cost and managerial accounting principles Interpret and analyze the financial implications of materials and operations management transactions 11.2 Interpret financial statements

7 11.3 Use available software for financial management 11.4 Utilize information derived from costing techniques such as job order, process, and activity based costing 12. The graduate has reliably demonstrated the ability to participate effectively in the planning, implementation, and evaluation of projects Use available software related to project management 12.2 Apply project management protocols such as project charters, work breakdown structures, Program Evaluation and Review Technique (PERT), and Critical Path Method (CPM) 13. The graduate has reliably demonstrated the ability to conduct business in compliance with relevant national and international law, legislation, regulations, safety requirements, and professional standards Display a working knowledge of relevant domestic and international laws, practices, conventions, and regulations 13.2 Consider the significance of legal and ethical factors such as human rights, health and safety, employment standards, and privacy of information within business operations 13.3 Recognize the importance of culturally appropriate behaviour when dealing with international customers, projects, and transport 14. The graduate has reliably demonstrated the ability to apply understanding of human resource management and organizational behavior to establish and maintain effective working relationships Recognize the importance of the human resources function within an organization 14.2 Use a working knowledge of human resources development issues within the materials and operations management fields

8 14.3 Consider the impact of unions and collective agreements within organizations 14.4 Comply with current human rights and employment legislation 14.5 Display basic supervisory skills 15. The graduate has reliably demonstrated the ability to 15.1 Develop negotiation strategies to achieve mutually beneficial results 15.2 Use presentation skills and technology in conducting professional presentations 15.3 Listen effectively 15.4 Produce professional documents and reports 15.5 Use e---mail and other electronic media appropriately 15.6 Use appropriate business terminology 16. The graduate has reliably demonstrated the ability to apply problem---solving and critical---thinking skills as required in materials and operations management Use appropriate mathematical and statistical tools to solve business problems 16.2 Use a systematic approach to decision making 16.3 Use available paper---based and electronic sources to access information 16.4 Collect, analyze, and synthesize information through observation, research, and consultation 16.5 Build a repertoire of problem---solving skills through experience and other learning opportunities 17. The graduate has reliably demonstrated the ability to use effective human relations, interpersonal, and team skills in an organizational environment.

9 17.1 Collaborate with others to research, plan, and deliver a formal presentation 17.2 Contribute effectively to group decisions and group projects 17.3 Participate effectively in meetings 18. The graduate has reliably demonstrated the ability to develop strategies for ongoing professional development to maintain and increase competence Recognize the importance of professional associations and organizations in their materials and operations management field 18.2 Recognize the value of obtaining professional designations 18.3 Seeking opportunities to support lifelong learning 18.4 Adapt to changes in the work environment 18.5 Recognize future trends and issues impacting own role 19. The graduate has reliably demonstrated the ability to apply basic knowledge of the interrelationships among the functional areas of business in materials and operations management Recognize the importance of customer service within an organization 19.2 Apply basic knowledge of sales and marketing functions within materials and operations management 19.3 Employ knowledge of finance operations such as budgeting and forecasting within materials and operations management 19.4 Recognize the relationship between current operational priorities and the organization's strategy *Source: Extracted from the Provincial Vocational Outcomes for 68900; 1999