Transcoding and Call Centers with OpenSIPS Bogdan-Andrei Iancu Founder OpenSIPS Project OpenSIPS Solutions

Size: px

Start display at page:

Download "Transcoding and Call Centers with OpenSIPS Bogdan-Andrei Iancu Founder OpenSIPS Project OpenSIPS Solutions"

Tamsyn McDonald
8 years ago
Views:

1 Transcoding and Call Centers with pensips Bogdan-Andrei Iancu Founder pensips Project pensips Solutions August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

2 About pensips August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

3 pensips What pensips is? primarily a SIP proxy multi purpose proxy doing voice, video, presence, IM and other signaling only, no media August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

4 pensips PSTN Gateway GSM/SMS Gateway Applications IP Phones Smartphones pensips softswitch Media Server ther SIP switches August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

5 pensips Why pensips? High throughput (calls, cps, registrations) Flexibility for routing and integration Effective application building (120 modules) August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

6 FreeSwitch FrontEnd Security filter SIP validation Load balancing Throughput control High Availability FreeSwitch cluster pensips Registration handling Topology control Carrier interfacing August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

cluster pensips Registration handling Topology control

7 pensips 1.10 August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

8 Releases 1.10 major release 1.10 beta released on 5 th of August 1.10 it is not an LTS, 1.11 will be! 1.9 to still be maintained for ~ 6 months (until 1.11) As LTS, 1.8 still has ~ one year to go August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

9 New in 1.10 Generic New MATH module (billing scenarios) Easy scripting with more script ops/functions; goes into combination with named flags, routes with parameters, script tracing Embedded REST client August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

10 New in 1.10 TCP support Asynchronous read/write on TCP connections ptimized for large number of active connections Better detection of TCP based attacks (via blocking, fragmentation) August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

11 New in 1.10 NoSQL support SQL to nosql wrapping module Bulk removal on Local Cache WebSockets Support for routing WS and WSS transport protocol SIP WEB client on opensips.org service August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

12 New in 1.10 SCA support Shared Call Appearance support as defined by BroadWorks SIP Access Side Extensions Interface Integrate with dialog module to automatically generate the Call-Info data Self sufficient SCA implementation (generate and distribute data) August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

Access Side Extensions Interface Integrate with dialog module to automatically

13 New in 1.10 Dialog replication New Binary INternal Interface (BIN) for inter pensips communication Dialog module replicates in realtime the dialogs and their state to other pensips instances Full dialog recovery on other pensips instances August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

pensips communication Dialog module replicates in realtime the dialogs

14 Transcoding with pensips August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

15 New in 1.10 Sangoma transcoding Using (remotely) Sangoma transcoding D cards Signaling stays in pensips, RTP on the cards Multiple cards controlled by same pensips instance Control over the codec selection too The transcoding is SIP transparently done! August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

stays in pensips, RTP on the cards Multiple cards controlled by same pensips

16 Sangoma Transcoding August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

17 New in 1.10 Advantages Complete decoupling of SIP and RTP No need to add another SIP entity in your network Transcoding can scale and distribute with no change over the SIP signaling part Better control over transcoding as done directly from the routing logic August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

entity in your network Transcoding can scale and distribute with no change over

18 Sangoma Transcoding Dallas SIP New York Los Angeles RTP RTP RTP August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

19 Call Queuing with pensips August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

20 Next release Call Center Call queuing in pensips (signaling only) The media part is provided by a external Media Server Based on the B2BUA engine from pensips Inbound call center multiple queues, sets of agents, skills, priorities Thousands of agents and queued calls August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

Inbound call center multiple queues, sets of agents, skills, priorities Thousands

21 pensips Call Queuing August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

22 Next release Inbound call center DID mapping to queues (via Dynamic Routing) Can be frontended by external IVRs for queue selection Auto login on agent SIP registration re-routing of outbound calls from agents (redirects) Realtime statistics and reports August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

23 Next release utbound call center pensips can initiate calls (via B2BUA) as dialer Large amount of calls can be triggered and handled Use external Media Servers for audio support Accepted calls to be pushed in queues sync the dialing rate with the load on the queues. No support for detecting Fax or VM via RTP August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

24 Thank you for your attention You can find out more at Questions are welcome August 6-8 pensips 1.10 and more- ClueCon 2013 Chicago,US

OpenSIPS clustering and balancing of media servers Bogdan-Andrei Iancu CEO Voice System Founder OpenSIPS Project

OpenSIPS clustering and balancing of media servers Bogdan-Andrei Iancu CEO Voice System Founder OpenSIPS Project pensips clustering and balancing of media servers Bogdan-Andrei Iancu CE Voice System Founder pensips Project The story nce upon a time there was a Switch and a PBX......there was pensips and Yate. The