Workers Compensation & Injury Management Coordinator. Work Health and Safety. Signed Employee

Transcription

1 Position Description Workers Compensation & Injury Management Coordinator Work Health and Safety Agreement Signed Manager/Supervisor Signed Employee Date Workers Compensation & Injury Management Date Coordinator Page 1 of 8

2 This position description should be read in conjunction with the Mission's Policy and Procedures, Chart of Delegations, Organisation Chart and appropriate standards and regulations which are applicable to the operations. 1. Responsibilities Workers Compensation & Injury Management Coordinator Provide pro-active risk management, workers compensation and injury management support to Wesley Mission. Implement the risk management system across Wesley Mission provide information relating to Workers Compensation and Injury Management to increase the awareness throughout the Mission s Management and staff assist in minimising the costs of Workers Compensation to the Mission, through effective claims management and Injury Management strategies ensure the Workers Compensation and Injury Management System meets Wesley Mission s legislative requirements facilitate Wesley Mission s compliance with relevant legislation in the areas of WHS, Risk Management, Worker s Compensation and Injury Management monitor from an administrative perspective, Workers Compensation Claims Costs, all time lost and Wage Reimbursement Schedules as per procedures and processes promote Wesley Mission s Workers Compensation Claims and Injury Management System across Wesley Mission act as internal advisor / facilitator to Executive Managers for the development of Risk Management Plans and strategic Workers Compensation and Injury Management strategies Incident Investigations and Analysis in consultation with the WHS & Workers Compensation Specialist, facilitate and assist Executive Managers, Centre Managers & Program Supervisors with compliance to WHS, Risk Management programmes and targeted intervention programmes, Workers Compensation Claims Management and Return to Work Plans Implement and report on the outcomes of Wesley Mission s incident investigation process. conduct incident investigations for all staff-related compensable incidents to identify root cause(s) and systems failures compile reports with recommendations, to prevent similar incidents occurring in the future conduct other investigations as requested by WHS & Workers Compensation Specialist Workers Compensation & Injury Management Coordinator Page 2 of 8

3 report on findings and outcome of incident investigations at scheduled WHS Team meetings Risk Management Ensure risk assessments, task analysis and workplace inspections are conducted in accordance with Wesley Mission s Risk Management Procedure implement Risk Management procedure, applying the four principles: Hazard Identification, Risk Assessment, Risk Elimination or Control, and Monitor and Review improvements where applicable conduct risk assessments, task analysis and workplace inspections at the centre/site where a risk or hazard has been identified, or as requested by the WHS & Workers Compensation Specialist, working with the relevant centre manager, staff and health and safety representatives conduct risk assessment workshops with portfolio/ centre where requested. This workshop has to be conducted in consultation with Centre Manager, relevant staff and health and safety representative. compile reports with recommendations on completed risk assessments in a timely manner report on risk assessments, task analysis and workplace inspections findings and outcomes at scheduled WHS Team meetings Workers Compensation & Injury Management Apply Wesley Mission s Workers Compensation and Injury Management system and legislative requirements to ensure compliance as well as to minimise the cost of premium-impacting claims to Wesley Mission. ensure the administrative activities of the Workers Compensation & Injury Management processes are operated effectively and efficiently, to provide a quality service to our internal and external clients undertake the duties of a Return to Work Coordinator as per NSW Legislative requirements for workers compensation claims, Return to Work Coordinators Training and in line with the insurer s injury management plan to minimise cost of claims in relation to Wesley Mission s Workers Compensation Management System, coordinate all claims management activities, liaise with the WHS & Workers Compensation Specialist, WHS&IM Administrator, Centre Managers, staff, and Insurance Company to maintain accurate and up to date files and effectively manage claims advise management and employees on their responsibilities and rights, regarding Workers Compensation legislative requirements, and Wesley Mission s Workers Compensation procedures and processes streamline existing workers compensation claims management processes to improve efficiency within the WHS&IM Team maintain records, prepare monthly reports regarding claims costs, financial impact and trends or as requested for general managers and executive managers through Allianz Workbench and WHS Workers Compensation & Injury Management Coordinator Page 3 of 8

4 Database review, develop and implement case management plans and strategies for all workers compensation claims to minimise the cost of claims to Wesley Mission report on case manageemt plans and claims to the scheduled WHS Team meetings develop implement, monitor and review individual Workers Compensation Case management plans, workplace assessments, file notes and case reviews for all workers compensation claims in line with internal procedures and the insurer s injury management plan to minimise cost of claims document and maintain all case/file notes in individual workers compensation claim files after visits, meetings, case conferences and phone calls maintain all workers compensation hard copy and electronic files to ensure all relevant documentation is up to date, in compliance with procedures, legislative and audit requirements conduct quarterly claims and injury management reviews and oversee relationships with Wesley Mission s workers compensation insurer and rehabilitation providers to ensure compliance to legislative requirements and service delivery prepare case management notes for, and attend, quarterly claims reviews with Wesley Mission s workers compensation insurer and the Uniting Church ensure all workers compensation files are up to date with all relevant documentation every fortnight for the purpose of verification of the workers compensation and injury management timesheet process comply with Wesley Mission s procedures for the processing and checking of the Workers Compensation and Return to Work Timesheets and Timesheet Log maintain records of employee absences on Workers Compensation and notify payroll department when an employee returns to work, on either normal duties or a Return to Work Program ensure Allianz, Wesley Mission s Workers Compensation Insurer is notified in writing when an injured employee returns to work on preinjury duties or permanently modified duties Monitor Allianz performance in line with the Uniting Church Service Agreement ensure compliance to Wage Reimbursement Agreement between Wesley Mission and with Allianz s regularly report to the WHS & Workers Compensation Specialist and advise on matters relating to the operation of the Service and accept direction from the Manager WHS and/or Executive Manager, Human Resource Services as a representative of the Management Committee Workers Compensation & Injury Management Coordinator Page 4 of 8

5 Training assist in the implementation of improvements in line with legislative requirements and industry best practice keep abreast of any changes to legislation and update policy or procedures as required ensure effective implementation of injury management strategies for Wesley Mission employees, including development, implementation and monitoring of return to work plans in accordance with legislative requirements and workers compensation case plans monitor, review and report progress of all workers compensation cases against planned outcomes and time frames to the WHS & Workers Compensation Specialist on a fortnightly basis. develop and implement remedial actions for cases to meet agreed outcomes provide reports on workers compensation claims and injury management performance in accordance with Wesley Mission key performance indicators develop and implement strategies to resolve Workers Compensation disputes in a timely and cost-effective manner, in consultation with the WHS & Workers Compensation Specialist, insurance company, solicitors, rehabilitation providers, medical specialists, WorkCover NSW and the NSW Workers Compensation Commission compile management and statistical reports on Workers Compensation and Injury Management performance for inclusion in Wesley Mission Board, sub committees of Wesley Mission Board and departmental general managers reports maintain cooperative and open relationships with Wesley Mission s workers compensation insurer, solicitors and rehabilitation providers monitor the performance of Wesley Mission s workers compensation insurer against agreed business performance standards (Uniting Church Service Agreement), injury management plans, and individual case management strategies provide reports to the WHS & Workers Compensation Specialist as directed Develop WHS, Workers Compensation and Injury Management Training packages review and conduct WHS, Workers Compensation & Injury Management, Risk Management and other relevant training programs in consultation with the WHS & Workers Compensation Specialist and Manager WHS Conduct Wesley Mission s Orientation Program update training packages to meet new legislative requirements in consultation with the WHS & Workers Compensation Specialist and Manager WHS Workers Compensation & Injury Management Coordinator Page 5 of 8

6 General travel throughout New South Wales (including some overnight stays) as and when required, to meet the functional and operational requirements of the Workers Compensation & Injury Management Coordinator s role drive an assigned Wesley Mission vehicle to carry out the role and functions of the Workers Compensation & Injury Management Coordinator attend Human Resources Team Meetings as and when required attend WHS&IM Team meetings as scheduled or when required as an employee, be responsible under the Work Health and Safety Act 2011 for the health and safety of all persons they come into contact with, during employment. All hazards and injuries must be reported through the normal process as set out in Wesley Mission s Work, Health & Safety, Workers Compensation and Injury Management Quality Management System. promote the understanding and application of Equal Employment Opportunity. Affirmative action and ensure that all requirements of the Work Health & Safety Act 2011 are met. in relation to Wesley Mission and the Uniting Church in Australia, attend such functions, meetings, seminars, training courses as directed by your Supervisor to participate, at least annually, in the Mission s Employee Contribution & Development procedure in relation to Wesley Mission attend worship services as encouraged by your Supervisor apply the responsibilities of the Workers Compensation and Injury Management Act of 1998 and the Workers Compensation Act of 1987 to participate in the review and maintenance of industry specific and ISO 9001 standards, as per Wesley Mission s Integrated Management System to participate in the Mission s Orientation program, so as to gain an understanding of the application of the Equal Employment Opportunity Affirmative Action, Privacy Act, Work, Health & Safety Act and other relevant legislation As directed by the WHS & Workers Compensation Specialist, perform other duties not inconsistent with the functions and role of the WC & IM Coordinator Workers Compensation & Injury Management Coordinator Page 6 of 8

7 2. Other Professional Responsibilities Values Driven Service Culture Positive Stakeholder Relationships Financial Accountability & Sustainability Proactively support a positive service culture across all service areas and that is supportive, non-judgemental and reflective of Wesley Mission s values Participate in ongoing training, staff satisfaction surveys and recognition activities as required Work with other staff and teams across Wesley Mission as well as the wider work of the Uniting Church as required. Attend significant social/ministry events, worship services and formal meetings within Wesley Mission as required. Adhere to established financial policies and procedures relevant to the role. Participate in environmentally positive work practices Effective WH&S & Risk Management Validated Compliance Standards Confidentiality and Privacy Be appropriately responsible under the Work Health and Safety legislation for the health and safety of persons for yourself and whom you are responsible in compliance with all site procedures Adhere to policies and procedures addressing the requirements of Equal Employment Opportunity, Anti-Discrimination, Bullying, Affirmative Action and Work Health and Safety Participate at least annually in the Mission s Employee Contribution & Development procedure Demonstrates commitment to Continuous Quality Improvement and the Accreditation Process Participates in the collection of information and data for quality improvement activities as required Practices within the guidelines described in the Code of Conduct and Ethics and other Statutory requirements Demonstrates an understanding and strict compliance with the protocols, policies and procedures concerning privacy, dignity and confidentiality 3. Relationships Reporting to: the WHS & Workers Compensation Specialist for the delivery of Workers Compensation and Injury Management System, procedures, processes and strategies Working with: Work Health and Safety Team. WHS Manager Other Wesley Mission staff, e.g. General Managers, Executive Managers, Centre Managers, Program Supervisors. Executive Manager, Human Resources and Human Resources Team. Workers Compensation & Injury Management Coordinator Page 7 of 8

8 Outside Wesley Mission, including Uniting Church staff, government departments, Insurers, solicitors, rehabilitation providers, medical practitioners, industry organisations, and key stake holders. To network with external and internal peer groups, to remain aware of current trends in the field. 4. Selection Criteria 4.1 Qualifications Tertiary qualification in Work, Health & Safety or related discipline WorkCover Accredited Return to Work Coordinator WorkCover Accredited HSR Trainer Certificate IV in Training and Assessment (TAE) 4.2 Skills Demonstrated technical skills in Workers Compensation and Injury Management. Experience in premium forecasting and claim estimations Ability to compile statistical data and analysis of trends. Capacity to conduct incident investigation, task analyisis, risk assessments, and Work, Health & Safety & Injury Management training. Report writing skills Interpersonal skills, negotiation skills Effective communication skills 4.3 Experience Minimum of five years experience in Workers Compensation & Injury Management and Work, Health and Safety Workers Compensation & Injury Management Coordinator Page 8 of 8

9 APPLICATION FOR EMPLOYMENT Position applied for: Date of application: Availability to commence: How did you find out about this position? Seek Christian Jobs Wesley Mission website Wesley Mission intranet Newspaper Other(specify) PERSONAL Title: Rev. Mr Mrs Miss Other please specify Surname: Given Name(s): Contact Phone: Home Mobile Work Do you speak any languages other than English? No Yes please specify Centrelink Information (for supported employees only): Type of Benefit: Centrelink Referral: Yes / No CRN: Are you legally entitled to work in Australia? Yes, I am an Australian/New Zealand citizen or permanent resident Yes, I hold a valid work visa (please provide details below) Type of Visa: Expiry Date: Have you previously worked for Wesley Mission? No Yes (please provide details below) Date employed: Name of Centre/Program: Position held: Reason for leaving: Are you registered to practice as a Registered/Enrolled Nurse or an allied health professional (e.g. psychologist, physiotherapist, doctor, etc.) in NSW? No Yes (please provide details below) Registration No. Practicing Cert. Anniversary Date Are you a licensed tradesperson? No Yes (please provide details below) Trade Licence No. Do you hold a current Australian driver s licence? No Yes (please provide details below) Licence No. Class Type Membership of professional organisations: CRIMINAL OFFENCE CHECK Have you been convicted of a criminal offence in any way related to this position? No Yes (please provide details below) Selection procedure Page 1 of 2

10 WORK HEALTH & SAFETY APPLICATION FOR EMPLOYMENT Do you have any past or current medical condition which may affect your performance in the role for which you have applied? No Yes (please describe in detail below) Do you have any past or current medical condition which may be aggravated or worsened by the duties of the role? No Yes (please describe in detail below) Please note: Your appointment may be subject to you undergoing a health assessment. CONDITIONS ASSOCIATED WITH THIS APPLICATION I acknowledge that: Wesley Mission will release information on this application form to nominated individuals participating in the recruitment and selection process. I am also aware that, under the Privacy Act Amendment (2000), Wesley Mission will take all reasonable steps to protect this information. If my application is unsuccessful, this form shall be kept for no longer than six (6) months before being destroyed. If offered employment, this form will become the basis of my personal file, and will be forwarded to Wesley Mission s HR Department, and a copy of this form will be retained at the Centre/Program where I will be employed by the Manager/Supervisor. If successful, I will adhere to the requirements of my Letter of Offer, Award or Agreement, Employee Handbook, and Policies and Procedures of Wesley Mission. Wesley Mission is a Christian organisation requiring staff to affirm Wesley Mission s values: Our Vision: Do all the good you can, by all the means you can, in all the ways you can, in all the places you can, at all the times you can, to all the people you can, as long as ever you can. Our Mission: Honouring God Serving people Building hope Our Values: Out of Christian love and compassion, Wesley Mission is driven by: Christlike Servanthood Unfailing Integrity Courageous Commitment Wesley Mission endeavours to translate these values into practical policies and behaviour so they actively shape and define the character of the Mission and the decisions we make within it. I have read and understood the above conditions of associated with this application and hereby affirm Wesley Mission s values statement. Furthermore, the information stated on my application for employment is true and correct to the best of my knowledge and belief. I am aware that any false or inaccurate information given by me may prevent my employment or be the cause for my dismissal. Signature of Applicant: Date: Recruitment procedure Page 2 of 2

11 Our vision Our mission Continuing the work of Jesus Christ in Word and deed Our values Out of Christian love and compassion we are guided by: Christlike servanthood unfailing integrity courageous commitment. CF2831_JULY13

12 As a Wesley Mission employee Benefits HR2130_JUL12 Wesley Mission 220 Pitt Street Sydney NSW 2000 ABN Wesley Mission is a part of the Uniting Church in Australia. When your employment application is successful and you join Wesley Mission, you will become part of a Christian community organisation which has its roots in faith and pioneering care for people in need over the past 200 years. As a valued employee not only will you have the opportunity to develop a challenging and rewarding career, you ll also be able to take advantage of the following benefits: Salary packaging As a Public Benevolent Institution, Wesley Mission can offer eligible employees concessional Fringe Benefits Tax treatment. This simply means that a portion of your salary may be packaged tax free thereby reducing the amount of income tax you pay on your salary. Educational assistance scheme At Wesley Mission, we value the development and growth of our employees. Upon completion of your 12-month anniversary you will be eligible to apply for financial assistance and study leave for a course related to your role. Paid parental leave Wesley Mission is committed to supporting families and provides a top-up payment to employees in addition to the government Paid Parental Leave scheme. Employee support program Wesley Mission is committed to helping you maintain positive emotional health and general wellbeing. You have access to two free external counselling sessions for personal and or professional reasons. These independent counselling and support services are completely confidential and none of the details of your conversations will be disclosed to Wesley Mission. You also have access to Wesley Mission s Chaplaincy support program which strives to meet the spiritual and emotional needs of people in a holistic fashion. Our Chaplains have training across many disciplines including theology, mental health, counselling, grief, loss and trauma and will provide you with confidential and sympathetic support in times of need. Staff recognition program A Chance to Shine is Wesley Mission s Staff recognition program which recognises employees for their dedicated commitment to delivering a high level of service across a broad spectrum of programs and activities. Peer nominated, this program gives you the opportunity to voice your opinion and turn the spotlight on a colleague you admire and value. Staff learning and development You will be provided with ongoing training and learning opportunities to develop your skills and knowledge. Wesley Mission facilitates internal and external training to support you in your role. Personal review and development program Annual review with your Supervisor to develop your career path and identify training needs. Workplace payroll giving program You can regularly donate to your favourite charity from your pre-tax salary. Travel insurance You, your family and your friends have access to discounted travel insurance products through Chartis Travel Insurance. Health insurance You have access to discounted Bupa health insurance products. More information You can find out more information about these benefits at an interview or by contacting the person listed in your employment application package.

13 Wesley Mission Organisational Chart Mission Council Officers Committee Superintendent/CEO Wesley Community Services Board Audit & Risk Committee Finance Committee Care Advisory Committee Management Committee Wesley Congregational Life Wesley Secretariat Support Services Wesley Health & Community Wesley Child, Family & Disability Services Wesley Aged Care Wesley Corporate Wesley Finance & Information Services Wesley Congregations Wesley Chaplaincy Wesley City & Overseas Outreach Wesley Quality, Risk & Compliance Wesley Finance Internal Audit Wesley Employment Services Wesley Training, Recreation & Retail Wesley Mental Health & Counselling Services Wesley Dalmar Wesley Family Services Wesley Disability Services Wesley Residential Care & Independent Living Wesley Home & Carer Support Services Wesley Human Resources Wesley Communications, Fundraising & Volunteering Wesley Property Management Wesley Corporate Accounting Wesley Financial Planning Wesley Information Services Wesley Supported Accommodation Wesley Governance Support Wesley Procurement Services Wesley Service Development & Support Wesley Legal Services Wesley Major Development Projects January 2014