Aims: To update the Trust Board on real time patient satisfaction feedback
|
|
- Roger Cameron
- 8 years ago
- Views:
Transcription
1 TRUST BOARD Date of Meeting: Agenda Item No: 8.1 Enclosure: 7 14/02/2012 Intended Outcome: For noting For information For decision Title of Report: Real Time Patient Satisfaction Aims: To update the Trust Board on real time patient satisfaction feedback Executive Summary: Understanding how patients experience the care they receive is a key component to delivering high-quality care. Through using patient experience feedback we can review our patients experience to improve the quality of care and services we provide. Inpatient satisfaction surveys are completed on a monthly basis across the Trust as tabled in the report. The patient satisfaction survey has been updated and extra questions included after consideration of the National Patient Survey and Francis report. The response options available to questions have been increased and a comments box added to allow free text. Capturing feedback of patients discharge process is being reviewed to facilitate improvement in patients discharge and the discharge information provided. Accident and Emergency departments have now successfully implemented a patient survey specific to their needs and are also using patient stories to help them gather more detailed patient feedback. The outpatient satisfaction survey has now been redesigned to meet the needs of generic Outpatient services. The new survey has now been successfully trialled in Medical Physics and plans are in place to extend implementation to Disablement Services, Haematology Clinic, Outpatients and the Heart Centre. The Care Quality Commission (CQC) undertook a national outpatient department survey in 2011 of which the results for all Trusts will be displayed in the Care Directory on the CQC website. The national overall results for the 2011 survey will be compared with the 2009 survey. Overview of key areas for consideration or noting: Task & Finish group to take forward procedures, training and ongoing implementation of real time patient and staff surveys. TB Enc-7- Report on Patient Satisfaction February 2012 (2).docx Page 1 of 11
2 Recruit additional volunteers to undertake patient surveys and explore assigning volunteers to wards. Monitor action plans and report to divisions on progress and actions required. Monitor all ward areas compliance in completion of surveys. Increase public awareness of Trust Inpatient satisfaction survey. Explore the reporting system on Auditr to allow easier analysis of specific themes. Ensure that the results of the National Patient Surveys are included to gather further patient feedback on areas requiring improvement eg discharge information. Specific implications and links to the Trust s Strategic Aims: Ensure we provide high quality, safe and effective care for all our patients including meeting essential standards of safety and quality as set out by the CQC Develop a viable integrated clinical strategy for secondary care services which is sustainable and affordable Develop a new healthcare facility in West Cumbria that is fit for the 21st century Achieve sustainable financial balance through the delivery of the Trust's internal Cost Improvement Programme, securing a viable contract income from our GP commissioners and contributing to the system wide cost reductions To develop and implement a successful merger or acquisition plan that enables the Trust to become part of an existing NHS Foundation Trust Recommendations: The Trust Board is asked to note the report. Prepared by: Gill Long, Nursing & Quality Presented By: Chris Platton, Acting Director of Nursing & Quality TB Enc-7- Report on Patient Satisfaction February 2012 (2).docx Page 2 of 11
3 TRUST BOARD REAL TIME IN PATIENT SATISFACTION FEBRUARY INTRODUCTION Understanding how patients experience the care they receive is a key component to delivering high-quality care. Through using patient experience feedback we can review our patients experience to improve the quality of care and services we provide. 2 INPATIENT SATISFACTION SURVEYS Inpatient satisfaction surveys are completed on a monthly basis by a combination of Volunteers and Patient Panel members using an ipad. The aim is to complete 50% of the bed base of each ward each month. The data collected is immediately uploaded into a web based information system called Auditr. At the end of each month if any element within the surveys falls below the expected standard (shown as amber or red) an alert is generated by Auditr and sent to the Ward and the Sister/ Charge Nurse of the ward. The Sister/Charge Nurse will then feedback to their team and generate an action plan. 2.1 Inpatient Satisfaction Survey Results The tables below show the cumulative results for Inpatient Satisfaction across the Trust for 2011/2012. TB Enc-7- Report on Patient Satisfaction February 2012 (2).docx Page 3 of 11
4 The tables above demonstrate consistent inpatient satisfaction feedback between 89 and 94% across the Trust. The survey reports from October 2011 include the updated the patient satisfaction questions and response categories in line with the national patient survey as explained in section 3.1 and Site Based Inpatient Satisfaction Survey Results The table below shows the overall score per ward and the number of surveys completed at the Cumberland infirmary (CIC) for 2011/2012. TB Enc-7- Report on Patient Satisfaction February 2012 (2).docx Page 4 of 11
5 The table below shows the overall score per ward and the number of surveys completed at the West Cumberland Hospital (WCH) for 2011/2012. TB Enc-7- Report on Patient Satisfaction February 2012 (2).docx Page 5 of 11
6 2.3 Accident & Emergency Patient Satisfaction Survey Results The tables below show the results of Accident & Emergency patient satisfaction for 2011/2012 which commenced in July 2011 and displays the average monthly score and number of surveys completed at CIC and WCH. TB Enc-7- Report on Patient Satisfaction February 2012 (2).docx Page 6 of 11
7 2.4 Outpatient Satisfaction Survey Results The tables below show the results of the Outpatient satisfaction surveys for CIC for 2011/2012 and WCH for TB Enc-7- Report on Patient Satisfaction February 2012 (2).docx Page 7 of 11
8 3. PROGRESS/DEVELOPMENT 3.1 Changes to the Inpatient Satisfaction Survey questions: Following consideration of the National Patient Survey and Francis report a number of questions have been added to the Trust patient satisfaction survey. Questions added include: If you or your relative wanted to speak to a doctor about your condition did you have the opportunity to do this? Were you involved as much as you wanted to be in decisions about your care and treatment? If you wanted to talk about your worries or fears did you find a member of staff to speak to? Are you satisfied with the amount of information on medication side effects you received? Are you satisfied with the communication between the staff on the ward and you and your relatives? On admission did a member of staff show you were the toilets were? On admission did a member of staff ask if you required assistance with toileting? Are you satisfied with the meals provided during your stay on this ward? Were you given enough privacy when discussing your condition or treatment? Would you recommend this ward to a relative or friend? 3.2 Response to Patient Satisfaction Survey Questions Following feedback from patients the response options have been increased. Prior to October 2011 there were two response options available to the survey questions which were either yes or no. From October 2011 the questions now include five response options; very satisfied; satisfied; neither satisfied or dissatisfied, dissatisfied or very dissatisfied. A comments box to allow free text has also been included to provide patients the opportunity to add comments if required. TB Enc-7- Report on Patient Satisfaction February 2012 (2).docx Page 8 of 11
9 3.3 Training Training has been provided on Auditr to all Sisters and training to other ward and department staff is provided on request. 3.4 Action Planning/Alerts Action planning through the Alerts issued by Auditr is becoming established into ward practice. This has been assisted by the implementation of the Monthly Ward Health Check which asks whether all Alerts have been actioned from the previous month. An alert is also now generated and sent to the relevant staff prior to the end of the month if the required number of audits has not been completed. 3.5 Volunteers A number of volunteers have been recruited to the CIC site and are now undertaking Inpatient Satisfaction Audits in allocated areas. A number of further Volunteers are also in the process of being recruited to undertake the surveys. It is planned that each clinical area will have a designated Volunteer who will complete the required number of surveys each month. Patient Panel members are also assisting with the collection of Inpatient surveys in a number of areas on both sites. 3.6 Capturing Feedback of patients discharge process We are currently reviewing how we can capture patient feedback on the discharge process to facilitate improvement in patients discharge and the information provided. 3.7 Raising awareness of opportunities for patient feedback Work is underway with the Communications department to further develop the Patient Experience Toolkit. Consideration is also been given to an advertising campaign to promote the Trust Inpatient survey as only a small number of patients felt their views had been sought in the national survey. 3.8 Revised Outpatient Survey The outpatient satisfaction survey has now been redesigned to meet the needs of generic Outpatient services. The new survey has now been successfully trialled in Medical Physics and plans are in place to extend implementation to Disablement Services, Haematology Clinic, Outpatients and the Heart Centre. 3.9 Accident & Emergency Survey and patient stories Accident and Emergency departments have now successfully implemented a patient survey specific to their needs and are also using patient stories to help them gather more detailed patient feedback. 4 NATIONAL COMPARISONS The CQC undertake National NHS patient survey programmes which gather feedback from patients covering in patient care and outpatient care services. TB Enc-7- Report on Patient Satisfaction February 2012 (2).docx Page 9 of 11
10 4.1 National Inpatient Survey Results The CQC National Inpatient Patient Survey is undertaken annually. The survey questions are divided into 10 section headings. The current results published in 2011 as listed below identifies the average scores for all questions and how the scores compare with other Trusts. Section heading Score out of 10 How this score compares with other trusts for our Trust The A & E department, answered by 8.21 better emergency patients only. Waiting lists and planned admissions, 6.73 about the same answered by those referred to hospital Waiting to get a bed on a ward 7.88 about the same The hospital and ward 8.18 about the same Doctors 8.6 about the same Nurses 8.47 about the same Care and treatment 7.55 about the same Operations and procedures, answered 8.26 about the same by patients who had an operation or procedure Leaving hospital 6.39 about the same Overall views and experiences 6.44 about the same The results demonstrate the Trust s performance on all areas and provide a comparison with other Trusts. The comparisons with other Trusts identified that patients feedback on their experience was about the same or better. The areas where the Trust was reported to have performed better were: time waited for a bed consistent communication response times to call buttons not wanting to complain Feedback however on written patient discharge information identifies that further work is required. Patient discharge information is available across the Trust but is being reviewed in line with the feedback received. 4.2 National Outpatient Survey The Care Quality Commission (CQC) undertook a national outpatient department survey in 2011 of which the results for all Trusts will be displayed in the Care Directory on the CQC website. The national overall results for the 2011 survey will be compared with the 2009 survey. The survey results are due to be published on 14 February TB Enc-7- Report on Patient Satisfaction February 2012 (2).docx Page 10 of 11
11 5. NEXT STEPS Task & Finish group to take forward procedures, training and ongoing implementation of real time patient and staff surveys. Recruit additional volunteers to undertake patient surveys and explore assigning volunteers to wards. Monitor action plans and report to divisions on progress and actions required. Monitor all ward areas compliance in completion of surveys. Increase public awareness of Trust Inpatient satisfaction survey. Explore the reporting system on Auditr to allow easier analysis of specific themes. Ensure that the results of the National Patient Surveys are included to gather further patient feedback on areas requiring improvement eg discharge information. 6 RECOMMENDATION The Trust Board is asked to note the report. TB Enc-7- Report on Patient Satisfaction February 2012 (2).docx Page 11 of 11
Agenda Item No: 6.1 Enclosure: 3 17 January 2012 Intended Outcome:
TRUST BOARD Date of Meeting: Agenda Item No: 6.1 Enclosure: 3 17 January 2012 Intended Outcome: For noting For information For decision Title of Report: Progress Report for the Acquisition of North Cumbria
More informationReport for the Meeting of the Trust Board of Directors Held in Public. Date of Meeting: 17 December 2013
Report for the Meeting of the Trust Board of Directors Held in Public Date of Meeting: 17 December Enclosure: 7a Title of Report Ward Nursing Team Assurance Report November Author Executive Lead Lesley
More informationAppendix 1 Business Case to Support the Relocation of Mental Health Inpatient Services in Manchester (Clinical Foreword and Executive Summary)
Appendix 1 Business Case to Support the Relocation of Mental Health Inpatient Services in Manchester (Clinical Foreword and Executive Summary) Together we are better Foreword by the Director of Nursing
More informationGuidance for completing the Your Wirral online application form
Guidance for completing the Your Wirral online application form Visit www.wirral.gov.uk/yourwirral Read the guidance and check if you are eligible. Click the big green button on the right hand side APPLY
More informationReport to Trust Board 31 st January 2013. Executive summary
Report to Trust Board 31 st January 2013 Title Sponsoring Executive Director Author(s) Purpose Previously considered by Transforming our Booking and Scheduling Systems Steve Peak - Director of Transformation
More informationEstates & Facilities Directorate Non Emergency Patient Transport Service Action Plan
Management Communication There needs to be an improvement in the structured Communication between Trust and Mary Kyne (General Manager Facilities) and Penni Harris ( Manager) to meet formally on a weekly
More information2010 National Survey. Newham University Hospital NHS Trust
National Cancer Patient Experience Programme 2010 National Survey Published January 2011 The National Cancer Patient Experience Survey Programme is being undertaken by Quality Health on behalf of the Department
More informationWA Health s Patient Stories. Patient Stories. A toolkit for collecting and using patient stories for service improvement in WA Health.
Patient Stories A toolkit for collecting and using patient stories for service improvement in WA Health October 2008 1 Introduction What are Patient Stories? Service improvement and innovation activities
More informationNorth Middlesex University Hospital NHS Trust. Annual Audit Letter 2005/06. Report to the Directors of the Board
North Middlesex University Hospital NHS Trust Annual Audit Letter 2005/06 Report to the Directors of the Board 1 Introduction The Purpose of this Letter 1.1 The purpose of this Annual Audit Letter (letter)
More informationAgenda Item No: 6.1 Enclosure: 3
Date of Meeting: 14/02/2012 Intended Outcome: For noting Agenda Item No: 6.1 Enclosure: 3 For information Title of Report: Acquisition of North Cumbria University Hospitals NHS Trust Aims: To provide the
More informationUNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13
UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 Introduction & Recruitment of the Patient Participation Group Review on how and why the Patient group was established:
More informationDate: Meeting: Trust Board Public Meeting. 29 October 2014. Title of Paper: Francis 2 Summary Update Report
Meeting: Trust Board Public Meeting Date: 29 October 2014 Title of Paper: Francis 2 Summary Update Report Key Issues: (Actions, Timescales, Costs etc.) The second Francis report (Francis 2), published
More informationIdentifying people with learning disabilities
Identifying people with learning disabilities Risk of Admission Patient Alerts (RAPA) - How this flagging/alert system works for people with a LD at Derriford Hospital, Plymouth Saoirse Read LD Liaison
More informationTHE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST COUNCIL OF GOVERNORS REAL-TIME PATIENT FEEDBACK
THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST COUNCIL OF GOVERNORS Agenda item 4(vi) Paper D REAL-TIME PATIENT FEEDBACK Report Purpose: Decision / Approval Discussion Information Brief description
More informationA&E Recovery & Improvement Plan
Engagement and Patient Experience Committee (A Sub-Committee of NHS Southwark CCG Governing Body) ENCLOSURE B A&E Recovery & Improvement Plan DATE OF MEETING: September 2013 CCG DIRECTOR RESPONSIBLE: Tamsin
More informationNHS Heywood, Middleton and Rochdale Community Health Care
NHS Heywood, Middleton and Rochdale Community Health Care Quality Account 2010-2011 Page 1 of 11 Contents Page Part 1 1.0 Statement from the Managing Director 3 Part 2 2.0 Priorities for Improvement and
More informationQUALITY ACCOUNT 2015-16
QUALITY ACCOUNT 2015-16 CONTENTS Part 1 Chief Executive s statement on quality... 3 Vision, purpose, values and strategic aims... 4 Part 2 Priorities for improvement and statement of assurance... 5 2.1
More informationNHS Quality Accounts. Auditor guidance 2014-15
NHS Quality Accounts Auditor guidance 2014-15 Contents Introduction... 3 Background... 3 Requirements for NHS trusts... 3 Summary approach for auditors... 4 Limited Assurance Report... 7 Purpose... 7 Compliance
More informationPALS & Complaints Annual Report 2013 2014
PALS & Complaints Annual Report 2013 2014 This report provides a summary of patient complaints received in 2013/14. It includes details of numbers of complaints received during the year, performance in
More informationSummary of findings. The five questions we ask about hospitals and what we found. We always ask the following five questions of services.
Barts Health NHS Trust Mile End Hospital Quality report Bancroft Road London E1 4DG Telephone: 020 8880 6493 www.bartshealth.nhs.uk Date of inspection visit: 7 November 2013 Date of publication: January
More informationInterim report on NHS and Adult Social Care Complaints Procedures in Manchester
Interim report on NHS and Adult Social Care Complaints Procedures in Manchester Introduction The Health & Wellbeing Overview & Scrutiny Committee of Manchester City Council asked the LINk to look at complaints
More informationNHS Constitution Patient & Public Quarter 4 report 2011/12
NHS Constitution Patient & Public Quarter 4 report 2011/12 1 Executive Summary The NHS Constitution was first published on 21 st January 2009. One of the primary aims of the Constitution is to set out
More informationPrime Minister s Challenge Fund (PMCF): Improving Access to General Practice. Innovation Showcase Series Using Technology to Improve Access
Prime Minister s Challenge Fund (PMCF): Improving Access to General Practice Innovation Showcase Series Using Technology to Improve Access February 2015: Showcase Two About PMCF In October 2013, the Prime
More informationCardiac Rehab and Patient Experience. CRNGE 13 th July 2010
Cardiac Rehab and Patient Experience CRNGE 13 th July 2010 Overview Political Perspective Network Activities Programme Level Political Perspective Labour Government Darzi Quality Safety, Experience and
More informationGUIDANCE AND TEMPLATE
GUIDANCE AND TEMPLATE The care pathway mapping tool is designed to be used as part of the map the care pathway stage of the eight stage workforce planning approach. The output of the tool will be the creation
More informationSteve Gregory, Director of Nursing and Operations
SUMMARY REPORT Meeting Date: 20.11.14 Agenda Item: 8.3 Enclosure Number: 6 Meeting: Title: Author: Accountable Director: Other meetings presented to or previously agreed at: Trust Board OUR STAFF: ENSURING
More informationStandard Reporting Template
Standard Reporting Template Practice Name: Walderslade Surgery Practice Code: C85008 South Yorkshire and Bassetlaw Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on
More informationMonthly report of Nurse and Midwifery Staffing Levels May 2014. Kathryn Halford, Director of Nursing
ENC 7 Meeting Trust Board Date 2 nd July 2014 Title of Paper Lead Director Author Monthly report of Nurse and Midwifery Staffing Levels May 2014 Kathryn Halford, Director of Nursing Kathryn Halford, Director
More informationBOARD OF DIRECTORS PAPER COVER SHEET. Meeting date: 29 November 2006 Agenda item: 7.4
BOARD OF DIRECTORS PAPER COVER SHEET Meeting date: 9 November 6 Agenda item: 7. Title: COMPLAINTS REPORT QUARTER 6/7 (1 July 6 3 September 6) Purpose: To update the board on the number and type of complaints
More informationCommunity Rehabilitation Beds. Questions and Answers
Patient Information Leaflet Community Rehabilitation Beds Questions and Answers Produced by: Community Rehabilitation Date: March 2014 Review due date: March 2017 1 PARTNERSHIP IN CARE INDEPENDENT NURSING
More informationPatient Choice Strategy
Patient Choice Strategy Page 1 of 14 Contents Page 1 Background 4 2 Putting Patients and the Public at the Heart of Health and 5 Healthcare in West Lancashire 3 Where are we now and where do we need to
More informationBoard of Directors 22 nd May 2015
AGENDA ITEM: Item 14 Board of Directors 22 nd May 2015 PRESENTED BY: PREPARED BY: Jan Bloomfield, Executive Director of Workforce and Communications Denise Needle, Deputy Director of workforce (Development)
More informationSpeaking Up Project. Resolving NHS complaints and preventing problems for recurring Alex Robinson Project Manager
Speaking Up Project Resolving NHS complaints and preventing problems for recurring Alex Robinson Project Manager Presentation to Health Scrutiny Committee 2 nd April 2012 Brief recap - background National
More informationHealth. Insurance YOUR GUIDE TO. Life Insurance Association. General Insurance Association of Singapore. Produced by.
Produced by Life Insurance Association General Insurance Association of Singapore YOUR GUIDE TO Health Insurance An initiative of MoneySENSE A National Financial Education Programme for Singapore Introduction
More informationNational NHS Staff Survey 2012 Action Plan. Previously considered by: Senior Management Team on 22 May 2013
AGENDA ITEM 2013-4/21 Report to: Trust Board Date of meeting: 7 June 2013 Report title: Responsible Director: Report author: National NHS Staff Survey 2012 Action Plan Executive Director of Operations
More informationDoes having an actual level below 100% mean a ward is unsafe?
NURSE AND MIDWIFERY STAFFING LEVELS FREQUENTLY ASKED QUESTIONS Does having an actual level below 100% mean a ward is unsafe? No. We would expect the actual staffing level to be close to the planned level
More informationEmergency Care Weekly Situation Report Standard Specification
Title Emergency Care Weekly Situation Report Specification Document ID ISB 1607 Specification Sponsor Sarah Butler, DH Status FINAL Developer Paul Steele Version 1.0 Author Paul Steele Version Date 19/03/2014
More informationSTAFF SURVEY 2013 RESULTS
STAFF SURVEY 2013 RESULTS Trust Board Meeting Item: 7.4 26 th March 2014 Enclosure: F Purpose of the Report: To inform the Board of the results of the national staff survey, provide an analysis, opportunity
More informationGLOUCESTERSHIRE HOSPITALS NHS FOUNDATION TRUST
GLOUCESTERSHIRE HOSPITALS NHS FOUNDATION TRUST Appendix A PERFORMANCE MANAGEMENT FRAMEWORK Corporate Performance Document PATIENT EXPERIENCE CSF 1: Measure and exceed patient expectations, improving the
More informationRehabilitation Network Strategy 2014 2017. Final Version 30 th June 2014
Rehabilitation Network Strategy 2014 2017 Final Version 30 th June 2014 Contents Foreword 3 Introduction Our Strategy 4 Overview of the Cheshire and Merseyside Rehabilitation Network 6 Analysis of our
More informationHOW TO MAKE A COMPLAINT
HOW TO MAKE A COMPLAINT Issue Date: November 2014 Review Date: January 2016 Authors: Patient Relations Department, North Cumbria University Hospitals NHS Trust SFT-NCA8299: 10/14 REV 1 If it matters to
More informationComplaints Annual Report 2013/14
Complaints Annual Report 2013/14 1. INTRODUCTION This is the complaints annual report for Hampshire Hospitals NHS Foundation Trust (HHFT) for the period 1 April 2013 to 31 March 2014. Hampshire Hospitals
More informationPatient Electronic Alert to Key-worker System (PEAKS) Guidelines
Patient Electronic Alert to Key-worker System (PEAKS) Guidelines This procedural document supersedes: PAT/EC 4 v.1 Guidelines for Patient Electronic Alert to Key-worker systems (PEAKS). Did you print this
More informationHip replacements: Getting it right first time
Report by the Comptroller and Auditor General NHS Executive Hip replacements: Getting it right first time Ordered by the House of Commons to be printed 17 April 2000 LONDON: The Stationery Office 0.00
More informationComplaint and Concern handling and learning
TAUNTON & SOMERSET NHS FOUNDATION TRUST Complaint and Concern handling and learning Report to: Trust Board on 25 September 2013 Purpose of the Report: (Please type in Bold) This report sets out how the
More informationHealthwatch North Somerset. Public Board of Directors Meeting. Local 111 Service (Care UK) Talk. James Head Deputy Clinical Lead
Healthwatch North Somerset Public Board of Directors Meeting Local 111 Service (Care UK) Talk James Head Deputy Clinical Lead Caroline Pike - Business Relationship Manager Tuesday 14 th April 2015 Nailsea
More informationDocument Details Title. Early Warning Score Protocol for Community Hospitals and Prisons to detect the Deteriorating Patient
Document Details Title Early warning Score Protocol for community Hospitals and Prisons to Detect the Deteriorating Patient Trust Ref No 1558-29748 Local Ref (optional) Main points the document This protocol
More informationComplaints Annual Report 2011/2012
Complaints Annual Report 2011/2012 This report incorporates complaints handling for Basingstoke and North Hampshire NHS Foundation Trust and Winchester and Eastleigh Healthcare Trust for the period 1 April
More informationBMI Werndale Hospital Quality Accounts April 2013 to March 2014
BMI Werndale Hospital Quality Accounts April 2013 to March 2014 Chief Executive s Statement Welcome to our Quality Accounts 2014, the fifth year we have published this data. The information presented here
More informationEXECUTIVE SUMMARY FRONT SHEET
EXECUTIVE SUMMARY FRONT SHEET Agenda Item: Meeting: Quality and Safety Forum Date: 09.07.2015 Title: Monthly Board Report- Publication of Nursing and Midwifery Staffing Levels June 2015 Exception Report
More informationStrategic Plan Document for 2013-14. Central Manchester University Hospitals NHS Foundation Trust
Strategic Plan Document for 2013-14 Central Manchester University Hospitals NHS Foundation Trust 1 Contents Page 1. Executive Summary 3 2. Strategic Context and Direction 4 2.1 Strategic Position 2.2 Commissioner
More informationN.B. Mentors should have an awareness of the Standards for pre-registration nursing education (NMC, 2010)
The Practice Assessment Process for Nursing Students N.B. Mentors should have an awareness of the Standards for pre-registration nursing education (NMC, 2010) Contents Approval and monitoring of the practice
More informationPatient Choice at the Point of GP Referral
DEPARTMENT OF HEALTH Patient Choice at the Point of GP Referral LONDON: The Stationery Office 9.25 Ordered by the House of Commons to be printed on 17 January 2005 REPORT BY THE COMPTROLLER AND AUDITOR
More informationSaint Catherine s Hospice Quality Accounts 2012/13
Saint Catherine s Hospice Quality Accounts 2012/13 Your Community, Your Hospice, Our Care Part 1- Statement from the Chief Executive On behalf of our Board of Trustees and the Senior Management Team, I
More informationBranksomewood Healthcare Centre Branksomewood Road Fleet GU51 4JX. Patient Reference Group Practice Report 2012-2013
Branksomewood Healthcare Centre Branksomewood Road Fleet GU51 4JX Patient Reference Group Practice Report 2012-2013 The Patient Reference Group (PRG) at Branksomewood Healthcare Centre provides an opportunity
More informationTRUST BOARD. Date of Meeting: 05/04/2011 Enclosure: 5
TRUST BOARD Date of Meeting: 05/04/2011 Enclosure: 5 Title of Report: Merger and Acquisition Update Agenda Item No: 7.1 Aims: This report informs and updates the Board on the development of the process
More informationReport from: NHS Greater Glasgow and Clyde Report for: Scottish Health Council Report on: Participation Standard Self-Assessment 2015 Date: July 2015
Report from: NHS Greater Glasgow and Clyde Report for: Scottish Health Council Report on: Participation Standard Self-Assessment 2015 Date: July 2015 Outcome: NHS Greater Glasgow and Clyde considers that
More informationDevelopment of a patient satisfaction survey for Acute Medicine. Liz Lees Consultant Nurse & Clinical Dean Acute Medicine
Development of a patient satisfaction survey for Acute Medicine Liz Lees Consultant Nurse & Clinical Dean Acute Medicine 4 th International Conference, Society for Acute Medicine, Edinburgh 7-8 October
More informationReview of compliance. Mid Staffordshire NHS Foundation Trust Stafford Hospital. West Midlands. Region:
Review of compliance Mid Staffordshire NHS Foundation Trust Stafford Hospital Region: Location address: Type of service: Regulated activities provided: Type of review: West Midlands Mid Staffordshire NHS
More informationPatient Complaints Annual Report 2012 2013
Patient Complaints Annual Report 2012 2013 Executive Summary This report provides a summary of patient complaints received in 2012/13. It includes details of numbers of complaints received during the year,
More informationCare Closer to Home. The Gateway, Middlesbrough: A New Integrated Health, Social Care & Housing Pathway
Case Study 111 Care Closer to Home. The Gateway, Middlesbrough: A New Integrated Health, Social Care & Housing Pathway This case study sets out the economic, health and social benefits of Keiro s service
More informationReport to: Trust Board Agenda item: 10. Date of Meeting: 9 March 2011. South West Acute Hospital Learning Disability (LD) review.
Report to: Trust Board Agenda item: 10. Date of Meeting: 9 March 2011 Title of Report: Status: Board Sponsor: Author: Appendices South West Acute Hospital Learning Disability (LD) review. For information
More informationBriefingPaper. Towards faster treatment: reducing attendance and waits at emergency departments ACCESS TO HEALTH CARE OCTOBER 2005
ACCESS TO HEALTH CARE OCTOBER 2005 BriefingPaper Towards faster treatment: reducing attendance and waits at emergency departments Key messages based on a literature review which investigated the organisational
More informationGP Round Up Introduction by Alistair Flowerdew Medical Director
GP Round Up Issue 55 October 2014 Contents GP Round Up Introduction by Alistair Flowerdew Medical Director... 1 Observation ward opens in Emergency Department... 2 Orthopaedic Elective Centre to open in
More informationTRUST BOARD MEETING 5 February 2014
TRUST BOARD MEETING 5 February 2014 Title of the Paper: The Fundamentals of Nursing Care. Test Your Care Update. Agenda item: TB 113/14 Author: Executive Lead: Maxine McVey, Deputy Director of Nursing
More informationAnnual Report on Complaints, PALS, incidents, claims
Annual Report on Complaints, PALS, incidents, claims Trust Board Meeting - Part 1 Item: 9.4 July 31 st 2013 Enclosure: M Purpose of the Report: To provide the Board with assurance around the processes
More information4 CM/11/14/04 Chief Executive s report to the Board
Meeting PUBLIC BOARD MEETING Date 19 November 2014 Agenda item Paper Number Item title Sponsor Author 4 CM/11/14/04 Chief Executive s report to the Board Chief Executive Naomi Paterson PURPOSE OF PAPER:
More informationBoard of Directors Meeting in Public: 15 May 2014
Item No: 15 Board of Directors Meeting in Public: 15 May 2014 Report Title: Talent Management Executive/NED Lead: Director of HR and OD Report author(s) Sarah Shirtcliff and Rachel Jackson Approval Discussion
More informationComplaints Annual Report 2014-15. Author: Sarah Housham, Senior Complaints and PALS Officer
Complaints Annual Report 2014-15 Author: Sarah Housham, Senior Complaints and PALS Officer 1 Rnoh Complaints Annual Report 2014 / 2015 Complaints Handling & the Principles of Remedy Introduction Complaints
More informationPATIENT PARTICIPATION GROUP REPORT ON OVERTON PARK SURGERY S PATIENT SURVEY CONDUCTED IN JANUARY 2012
PATIENT PARTICIPATION GROUP REPORT ON OVERTON PARK SURGERY S PATIENT SURVEY CONDUCTED IN JANUARY 2012 PROFILE OF GROUP MEMBERS There were eight Group members at the time the survey was carried out. Their
More informationBoard of Directors. 28 January 2015
Executive Summary Purpose: Board of Directors 28 January 2015 Briefing on the requirements for the Trust to comply with Hard Truths Commitments Regarding the Publishing of Staffing Data Director of Nursing
More informationDischarge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for
Discharge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for your discharge or transfer from hospital. Healthcare professionals
More informationWe are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.
Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Royal Free Hospital Urgent Care Centre Royal Free Hospital,
More informationImproving Services for Patients with Learning Difficulties. Jennifer Robinson, Lead Nurse Older People and Vulnerable adults
ENC 5 Meeting Trust Board Date 18 th December 2014 Title of Paper Lead Director Author Improving Services for Patients with Learning Difficulties Kathryn Halford, Director of Nursing Jennifer Robinson,
More informationMorecambe Bay Primary Care Trust
Morecambe Bay Primary Care Trust.NHS. PUBLIC CONSULTATION ON PROPOSED SERVICE CHANGES IN MENTAL HEALTH ALCOHOL SERVICES 13 TH DECEMBER 2005, COUNCIL CHAMBER, MORECAMBE TOWN HALL CHAIR: ANN GEGG, NON EXECUTIVE
More informationPatient Transport Booking
Patient Transport Booking UCLH policy Version 6 Version Date September 2013 Version Approved By Executive Board Policy Approval Sub Group Publication Date October 2013 Author Ridha Gabsi, Transport & Contact
More informationEmmer Green Surgery Patient Participation Report (and Patient Survey) 2014
Patient Participation Report (and Patient Survey) 2014 1 If quality is to be at the heart of everything we do, it must be understood from the perspective of Lord Darzi, NHS next stage review the patients
More informationReview of compliance. Redcar and Cleveland PCT Redcar Primary Care Hospital. North East. Region: West Dyke Road Redcar TS10 4NW.
Review of compliance Redcar and Cleveland PCT Redcar Primary Care Hospital Region: Location address: Type of service: Regulated activities provided: Type of review: Date of site visit (where applicable):
More informationFaversham Network Meeting your community s health and social care needs
Faversham Network Meeting your community s health and social care needs Your CCG The CCG is the practices and the practices are the CCG. There is no separate CCG to the member practices. - Dame Barbara
More informationTHE STATE OF HEALTH CARE AND ADULT SOCIAL CARE IN ENGLAND 2014/15
15 October 2015 THE STATE OF HEALTH CARE AND ADULT SOCIAL CARE IN ENGLAND 2014/15 This briefing summarises today s publication of the Care Quality Commission s annual State of Health and Adult Social Care
More informationAcute services with overnight beds Rehabilitation services Date of Publication: October 2012
Review of compliance East Sussex Healthcare NHS Trust Irvine Unit Bexhill Hospital Region: Location address: Type of service: South East Holliers Hill Bexhill-on-Sea East Sussex TN40 2DZ Acute services
More informationSocio-economic benefits of interoperable electronic health record systems in Europe the evidence -
Socio-economic benefits of interoperable electronic health record systems in Europe the evidence - Karl A. Stroetmann FRSM PhD MBA with Alexander Dobrev, Tom Jones, Yvonne Vatter empirica Communication
More informationWhat does the NHS Constitution mean for me? Can I get involved in decisions about my care?
What does the NHS Constitution mean for me? Can I get involved in decisions about my care? Why do we need an NHS Constitution? The NHS belongs to all of us The NHS is there for us from the moment we re
More informationMental Health Crisis Care: Shropshire Summary Report
Mental Health Crisis Care: Shropshire Summary Report Date of local area inspection: 26 and 27 January 2015 Date of publication: June 2015 This inspection was carried out under section 48 of the Health
More informationGOVERNING BODY PROPOSED MODERNISATION OF MENTAL HEALTH FACILITIES IN SW LONDON
GOVERNING BODY LEAD: Dr Phil Moore REPORT AUTHOR: Andrew Partington on behalf of Kingston CCG; Merton CCG; Sutton CCG; Richmond CCG; Wandsworth CCG ATTACHMENT: AGENDA ITEM: 7 D RECOMMENDATION: The Governing
More informationWaypoint Centre for Mental Health Care Second Annual Inpatient and Community Client Experience Survey Results Fall 2013
Patient/Client & Family Council Waypoint Centre for Mental Health Care Second Inpatient and Community Client Experience Results Fall 2013 Contents Second Inpatient and Community Client Experience Results
More informationSt. John s Hospice. Job Description. Registered Nurse
St. John s Hospice Job Description Registered Nurse POST: HOURS: ACCOUNTABLE TO: REPORTS TO: Registered Nurse 37.5 hours Head of Nursing and Quality Ward Sisters JOB PURPOSE To provide skilled nursing
More informationDischarge to Assess: South Warwickshire NHS Foundation Trust
Discharge to Assess: South Warwickshire NHS Foundation Trust The Discharge to Assess (D2A) service enables patients to be discharged earlier from acute inpatient wards by co-ordinating care in alternative
More informationEarly Supported Discharge (in the context of Stroke Rehabilitation in the Community)
Early Supported Discharge (in the context of Stroke Rehabilitation in the Community) Gold Standard Framework This document was produced with reference to national standards for best practice (e.g. NICE
More informationThe Role of The Consultant, The Doctor and The Nurse. Mr Gary Kitching Consultant in Emergency Medicine Foundation Training Programme Director
The Role of The Consultant, The Doctor and The Nurse. Mr Gary Kitching Consultant in Emergency Medicine Foundation Training Programme Director Objective To provide an overview of your role as a junior
More informationHospital Authority. 2013 Hospital-based Patient Experience and Satisfaction Survey
For discussion on 25.9.2014 HAB-P211 Hospital Authority 2013 Hospital-based Patient Experience and Satisfaction Survey Purpose This paper reports to Members the findings of the 2013 Hospital-based Patient
More informationThe first 6 months September 2013
The first 6 months September 2013 The first 6 months what have we been doing? We have been building relationships, creating infrastructure and processes, carrying out training, and recruiting volunteers.
More informationImproving Emergency Care in England
Improving Emergency Care in England REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 1075 Session 2003-2004: 13 October 2004 LONDON: The Stationery Office 11.25 Ordered by the House of Commons to be printed
More informationThe Care Quality Commission and the Healthwatch network: working together
The Care Quality Commission and the Healthwatch network: working together September 2014 Introduction This briefing describes how the Care Quality Commission (CQC) will work with local Healthwatch and
More informationIMPROVING ADULT PHYSICAL REHABILITATION SERVICES
IMPROVING ADULT PHYSICAL REHABILITATION SERVICES HAVE YOUR SAY Please let us know your views by 29 th June 2015. Email us at: rehabconsult@iow.nhs.uk Or write to us at: Rehabilitation Consultation, Isle
More informationNational Clinical Programme in Surgery (NCPS) Care Pathway for the Management of Day Case Laparoscopic Cholecystectomy
National Clinical Programme in Surgery (NCPS) Care Pathway for the Management of Day Case Consultant Surgeon DRAFT VERSION 0.5 090415 Table of Contents 1.0 Purpose... 3 2.0 Scope... 3 3.0 Responsibility...
More informationIntensive Rehabilitation Service & Community Treatment Team
Intensive Rehabilitation Service & Community Treatment Team Caroline O Donnell Integrated Care Director North East London Foundation Trust Carol White Deputy Integrated Care Director North East London
More informationInternational Private Healthcare. Worldwide Medical Expenses Protection
International Private Healthcare Worldwide Medical Expenses Protection Hello Welcome to International Private Healthcare (IPH), an industry leading organisation with over 20 years experience of providing
More informationnon-msk Out-patient Physiotherapy VHK 1200 In-patient Physiotherapy VHK
Axis Title no.of patients Item 5.3 1. Access / Performance Clinical governance report Therapies and Rehab July 215 Physiotherapy New : Review = 1:3 New : Review = 1:3.5 In-patient Physiotherapy VHK 5 4
More information93 % c a re Q U a L i t Y c o m m i S S i o n
W E H A V E O V E R 500 RE G I S T E RE D A M B U L A N C E S, 800 S T A FF M E M B E R S C O M P L E T I N G T E N S O F T H O U S A N D S O F P A T I E N T J O U R N E Y S E V E R Y W E E K, F R O M
More information