Overall System Satisfaction and Clinic-Specific Affirmative Responses. Question 1: I am Satisfied with my Treatment Services at AHS

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1 Adult Outpatient Snap-Shot Patient Satisfaction Survey Overall System and Clinic-Specific Data from December 28 to December 213 December 213 Executive Summary The Adult Outpatient Consumer Snap-Shot Satisfaction Survey was developed in the Fall of 28, to provide Axis Health System (then Southwest Colorado Mental Health Center) current and up-to-date information regarding consumer satisfaction and produce a more reliable N than previous surveys. References to consumer were also changed to patient during subsequent survey periods to reflect agency transition to integrated healthcare. The N for the current December 213 survey was 2, fifty-seven (5) surveys less than the largest N of (34) recorded in July 213. Results comprised of surveys completed at -Bodo, 128 at, at, and 35 at Springs. Current overall patient satisfaction reflected strong overall patient satisfaction and sustained longitudinal reliability of data as patient satisfaction increased in seven () of the ten questions surveyed in relation to the previous survey period in July of 213. It should be noted that of the remaining three (3) questions all reflected a decrease of 1% while still maintaining a score of % or better. Current data also showed eight of ten questions with % or greater satisfaction reported and two questions reflecting % or greater satisfaction. Highest overall satisfaction was reflected in the following affirmative response percentages: % #2 I am treated with dignity and respect by AHS staff. (Decreased 1% since -213) % # I am seen at my scheduled appointment time. (Increased 1% since -213) % # I have opportunities to provide input to my treatment plan. (Decreased 1% since - 213) Lowest overall satisfaction was reflected in the following affirmative response percentages: % #5 I receive information on the variety of AHS programs available to help me reach my treatment and recovery goals. (Increased 3% since -213) % # It is easy for me to get to the AHS clinic for my appointments. (Increased 1% since -213) In summary, current patient satisfaction remained strong with eight of ten questions scoring at % or better and no question scoring below %. Greatest overall satisfaction continues to be reported in areas of staff professionalism and quality of services received. Transportation and ease of access to AHS clinics continues to remain lower in satisfaction during this survey period as did patients receiving information regarding healthcare options offered by Axis Health System. However we also did see an improvement in both of these questions as compared to the previous survey results in July

2 Overall System Satisfaction and Question 1: I am Satisfied with my Treatment Services at AHS (scale changed to highlight location differences) 8 2

3 Question 2: I am Treated with Dignity and Respect by AHS Staff (scale changed to highlight location differences). 3

4 Question 3: AHS Staff Listen to My Thoughts and Opinions about My Treatment (scale changed to highlight location differences)

5 Question 4: If Someone I Know Needed Mental Health or Substance Abuse Services I Would Refer Them to AHS for Treatment Sometim es (scale changed to highlight location differences)

6 Question 5: I Receive Information on the Variety of AHS Programs Available to Help Me Reach My Treatment/Recovery Goals (scale changed to highlight location differences)

7 Question : I am Seen at my Scheduled Appointment Time (scale changed to highlight location differences).

8 Question : I Feel AHS is Committed to Excellence (scale changed to highlight location differences). 8 8

9 Question 8: I Receive a High Quality of Behavioral Health Service at AHS (scale changed to highlight location differences) 8

10 Question : I Have Opportunities to Provide Input to my Treatment Plan (scale changed to highlight location differences). 8

11 Question : It is Easy for me to get to the AHS Clinic for my Appointments (scale changed to highlight location differences)

12 System-wide composite scores from through Breakout composite scores by Location from through

13 PLANNED ACTIONS: In the spring of 214, the AHS Office of Member and Family Affairs will continue to utilize the Recovery Forum meeting to collaborate with Community Leadership Groups representing,, and Springs to identify and implement potential solutions for increasing patient satisfaction related to question #5: I receive information on the variety of AHS programs available to help me reach my treatment/recovery goals, and question #: It is easy for me to get to the AHS clinic for my appointments. Input from the Recovery Forum regarding these areas will be implemented system-wide prior to the start of CY215. SURVEY NOTES: * In December 2, survey questions #3 and #4 were re-worded due to patient s reported confusion in previous language. Thus, it is probable that patient responses to questions #3 and #4 in December 28 and July 2 may not be as reliable as data reported since December 2. * Question # was added in July 2 and Question # was added in July 2. * System-wide N for each survey period is as follows: 15 (12-28); 141 (-2); 12 (12-2); 15 (-2); 15 (12-2); 145 (-211); 143 (12-211); 13 (-212); 151 (12-212); 34 (-213); 2 (12-213) 13

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