State Records Center Handbook

Transcription

1 State f Flrida State Recrds Center Handbk Issue Date January 2013 Department f State State Library and Archives f Flrida Tallahassee, Flrida Suncm

2 CONTENTS Intrductin... 3 The Flrida State Recrds Center... 3 Archives and Recrds Management Prgram... 3 Why Use the State Recrds Center?... 4 Security at the Recrds Center... 5 Lcatin and Cntact Infrmatin... 5 Using the Recrds Center... 6 Recrds Management Liaisn Officers (RMLOs)... 6 Recrds Retentin Schedules... 6 Fr Mre Infrmatin... 6 Services fr Paper Recrds... 7 Physical Transfer... 7 Strage Cartns... 7 Preparing Cartns fr Recrds... 7 Packing... 7 When Packing is Cmplete... 8 Submitting Yur Accessin Wrk Order t the Recrds Center... 9 Bx Pickup... 9 Reference Service... 9 Agency Pickup and On-site Reference... 9 Re-file Service Permanent Withdrawal Final Dispsitin Services fr Micrfilm Recrds Physical Transfer Dcumenting the Transfer Reference Service Return Service Services fr Electrnic Recrds Physical Transfer Drp Off and Pickup After-Hurs Access

3 Intrductin The Flrida State Recrds Center The State Recrds Center ffers state and lcal gvernment agencies lw-cst strage, reference service, dispsal f inactive paper recrds, and security micrfilm and electrnic recrds strage. The Center's primary functin is t serve agency needs fr inactive recrds maintenance and security. The Recrds Center is a state-f-the-art facility that acts as an extensin f an agency s recrd keeping system. As needed, the custdial agency may retrieve r permanently withdraw recrds stred at the Center. The Bureau f Archives and Recrds Management, within the Flrida Department f State, Divisin f Library and Infrmatin Services, perates the State Recrds Center. Archives and Recrds Management Prgram The Archives and Recrds Management prgram ffers a variety f recrds management services. Recrds Analysis Recrds Analysis staff develps and apprves retentin schedules, reviews recrds dispsal requests fr recrds stred in the Recrds Center, and prvides recrds management assistance t state and lcal gvernment agencies. They als appraise state agency recrds t identify thse having lng-term histrical r archival value (generally nly tw t three percent f an agency s recrds), transfer such recrds t the State Archives f Flrida, and catalg and manage the State Archives archival cllectins. Paper Recrds Strage The Recrds Center s strage warehuse fr paper recrds has a strage capacity f ver 250,000 cubic feet (equivalent t 16 ftball fields). Services include accessining (bringing in new bxes), strage, reference service, mnitring f recrds eligible fr dispsal, and dispsal f inactive paper recrds. The Recrds Center will accept fr strage recrds having a permanent retentin value but that have been determined nt t have archival value. The Recrds Center Strage area is nt envirnmentally cntrlled fr temperature and humidity. The Recrds Center will nt accept permanent recrds if they are in pr physical cnditin. Agencies string permanent recrds in the Recrds Center will be required t inspect, with the assistance f Recrds Center staff, the physical cnditin f the recrds accrding t an established schedule t ensure the recrds are nt deterirating. Recrds whse physical cnditin may be deterirating will be remved frm strage by the agency. 3

4 Security Micrfilm Strage The Recrds Center prvides secure ff-site strage fr micrfilm and micrfiche at minimal cst. Services include micrfilm inspectin and reference service. Security micrfilm is stred in a fireprf, climate-cntrlled vault and is prtected frm degradatin by strage in acid-free bxes. The vault is equipped with intrusin alarms and access is limited. Security micrfilm is recmmended fr strage f lng-term and permanent recrds. Electrnic Media Strage The Recrds Center prvides secure ff-site strage fr electrnic media such as tapes, disks, and cartridges, at minimal cst. Electrnic recrds are stred in a fireprf, climate-cntrlled vault that maintains ptimum temperature and humidity levels. The vault is equipped with intrusin alarms and access is limited. The Center prvides emergency after-hurs access at night and n weekends fr materials stred in the Electrnic Media vault. Why Use the State Recrds Center? Adequate strage fr inactive recrds (thse that must be kept fr legal r fiscal reasns but have little r n administrative value and are infrequently referenced) can be cstly and difficult t prvide. Many agencies respnd by cntinually buying filing cabinets r leasing warehuse space. This is nt a cst effective apprach t recrds strage. The cst t maintain ne cubic ft f recrds in an ffice envirnment is ver $85 annually. This includes the cst f the equipment, flr space, supplies and labr. The cst t stre the same recrds at the Recrds Center is less than fur dllars per year a cst avidance f ver $80 per cubic ft per year. Renting warehuse space t stre recrds has its wn prblems. While warehuse space is less expensive than ffice space, it des nt nrmally ffer shelving, security r the fire prtectin required fr public recrds strage. In additin, while micrfilm and electrnic recrds take up less space than paper recrds, they require mre stringent strage cnditins which rental warehuse facilities rarely prvide. All Recrds Center services, frm strage f recrds t their retrieval and eventual dispsal, are ffered at minimal cst t state and lcal gvernment agencies. Fr mre infrmatin n public recrds strage facilities, please refer t Department f State publicatin Public Recrds Strage Guidelines fr Recrds Centers and Archives. The Ttal Recall Web Mdule prgram serves as a remte access t the Recrds Center inventry database and allws users t d business with the State Recrds Center via the Internet. Custmers can submit wrk rders t retrieve, refile, and permanently withdraw their recrds, as well as accessin new recrds int the Recrds Center. Any agency persnnel that will d business with the State Recrds Center must have a unique user ID and passwrd t access Ttal Recall. We require Recrds Management Liaisn Officers (RMLOs) t set up new users via the Ttal Recall Web Mdule r prvide authrizatin fr Recrds Center staff t d s. It is imprtant fr RMLOs t carefully cnsider access central t their agency s recrds inventry and set up users accrdingly. Fr mre infrmatin n hw t use Ttal Recall, the Ttal Recall Training Guide is available in the Help Menu when yu lg in t the system. 4

5 Security at the Recrds Center The Flrida Recrds Strage Center is a secure repsitry, equipped with security drs and fire detectin and cntrl devices. Additinal security prcedures and plicies in place at the Recrds Center include: All Recrds Center emplyees must underg a backgrund check as a cnditin f emplyment. All Recrds Center visitrs must sign in, must be escrted by Recrds Center staff, must read and sign the Center s Visitr Plicy, and must wear a visitr badge. Recrds Center persnnel escrt custmers retrieving electrnic recrds frm r delivering electrnic recrds t the Electrnic Media vault. Custmers r ther visitrs are nt allwed in the Security Micrfilm vault, except when being escrted. Custmers viewing their paper recrds n-site at the Recrds Center are escrted t a reference rm t view their recrds. Recrds are kept securely inside a vehicle during pickup frm r delivery t the custmer s lcatin. Custmers must sign fr recrds being delivered and btain a receipt fr recrds being picked up. Lcatin and Cntact Infrmatin Lcatin and Shipping Address: Flrida State Recrds Center 4319 Shelfer Rad Tallahassee, Flrida Mailing Address: Flrida State Recrds Center Mail Statin 9A Tallahassee, Flrida Telephne: After-Hurs Emergency Telephne: Recrds Strage Fax Number: Website: Regular Hurs f Operatin: 8 a.m. until 5 p.m., Mnday thrugh Friday, except fr state hlidays. The State Recrds Center prvides emergency, after-hurs access at night and n weekends. Fr infrmatin n fees, cntact the Recrds Center t btain a current fee schedule. 5

6 Using the Recrds Center Recrds Center services are available t state and lcal gvernment agencies in Flrida. Hwever, agencies lcated utside f the Tallahassee area are required t ship recrds t the agency s headquarters ffice. T use the Center, agencies must appint a Recrds Management Liaisn Officer and recrds must be cvered by a recrds retentin schedule. Recrds Management Liaisn Officers Chapter , Flrida Statutes, requires that each agency designate a Recrds Management Liaisn Officer (RMLO) t be respnsible fr the agency s recrds management prgram. The RMLO r ther designated staff members will cmmunicate with the Recrds Center t ensure the ptimum use f the Recrds Center s facilities and services. If yu d nt knw wh serves as yur agency s RMLO, cntact the Recrds Center t request that infrmatin. Recrds Retentin Schedules The Recrds Center will nt accept recrds fr strage that are nt cvered by an apprved recrds retentin schedule. A recrds retentin schedule describes a recrd series and establishes a MINIMUM perid f time fr which the recrds must be retained befre final dispsitin. Every recrd series must have an apprved retentin schedule in place befre recrds can be stred in the Recrds Center. Retentin and dispsitin requirements stated in recrds retentin schedules are based upn the administrative, legal, fiscal, and histrical values f the recrd series. Fr Mre Infrmatin Fr mre infrmatin n these and ther recrds management prcedures, please refer t the Basics f Recrds Management handbk available n ur website r call the Recrds Management ffice at the number listed in the Intrductin t this handbk. 6

7 Services fr Paper Recrds Paper recrds are generally cnsidered ready fr transfer t the Recrds Center if they: Are referenced less than nce a mnth per cubic ft. Are cntrlled by a Department f State-apprved recrds retentin schedule. Have nt met their retentin r there is justificatin fr extending their retentin. Cnsist f at least ne cubic ft f material. Are prperly identified and dcumented fr transfer and reference. Physical Transfer Befre transferring paper recrds, agency persnnel must be set up t use the Recrds Center s nline autmated system, the Ttal Recall Web Mdule. Training is prvided fr use f the Ttal Recall system. Cntact yur agency RMLO r the Recrds Center fr mre infrmatin. In rder fr recrds t be stred and retrieved efficiently, the fllwing guidelines fr the transfer f recrds must be fllwed. Failure t cmply with these guidelines will result in the delay f recrds being transferred t the Center. Strage Cartns Strage cartns must have the fllwing dimensins: 10 inches high by 12 inches wide by 15 inches lng. These cartns will hld up t ne cubic ft f letter r legal size recrds. Strage cartns must have fur-flap tps, nt separate lids. Strage cartns may be rdered frm the Recrds Center in bundles f 25 flat bxes, referred t as ne flat. Preparing Cartns fr Recrds Open the flattened bx s that it frms a cube. Fr the bttm, tuck shrt flaps in. Fld lng flaps ver, cmpletely cvering the shrt flaps. Tape alng the seam where the tw lng flaps cme tgether. Extend tape ver each end apprximately 1½ inches. Use 2-3 wide clear plastic heavy-duty cmmercial packing tape. Packing Pack nly ne recrd series per bx. 7

8 Keep files in their riginal flders. D nt put lse paper in the bx. All papers must be in flders. Keep filing rder intact. If there is n lgical rder that can be used fr retrieving files, the recrds must be put in rder befre packing bxes. Recrds Center staff must be able t quickly and easily lcate a file within a bx. Pack flders upright with letter size flders facing the 12-inch side r legal size flders facing the 15-inch side (see illustratins abve). D nt ver-pack r frce files int a bx. It shuld be easy t slide a hand int the bx t retrieve a file. If it is pssible that infrmatin will be added t a file, leave rm fr grwth in the bx. Once a file is t large t be put back in the riginal space, it will be permanently withdrawn and returned t yur agency. If this happens, the file will have t be placed in a new bx and re-accessined. When Packing is Cmplete Tuck the tp bx flaps alternately ver each ther. D nt tape shut. Fill ut a recrds strage bx label (shwn belw). These frms are available n ur website under Publicatins & Frms. There is a tw-per-page label which fits the bxes available frm the Recrds Center, and a three-per-page label that is smaller and fits bxes that have cutut handles n each end. Type the name and address f the agency, custmer bx number, retentin schedule number, item number, recrds series title, frm date, t date, and descriptin f recrds. Place the recrds strage bx label n the frnt (12-inch side) f the bx. Cmpletely seal all fur sides f the label with packing tape. Place a custmer barcde label in the lwer right-hand crner f the bx, nt n tp f the recrds strage bx label. Barcde labels must be rdered frm the Recrds Center using the Ttal Recall Web Mdule r btained frm yur agency RMLO. Recrds Strage Bx Label Stack bxes in barcde number rder with lwest barcde n the lwer left as illustrated here. Barcde label 8 ges here etc

9 Submitting Yur Accessin Wrk Order t the Recrds Center Bx infrmatin must be entered nline via the Ttal Recall Web Mdule. The infrmatin entered int Ttal Recall shuld clsely match what is put n the recrds strage bx label. Separate the bxes by wrk rder r grup (if they were entered int Ttal Recall as separate rders) and then stack the bxes fr each wrk rder in barcde number rder (frm lwest t highest) fr pickup. Bx Pickup When the agency s rder is received via Ttal Recall, it will be checked t ensure the fllwing: The retentin schedule number, item number, and recrd series title have been entered, and the recrds series title matches the schedule and item number. The frm date and t date have been entered. The recrds have NOT met retentin r there is a reasn fr keeping them lnger, such as pending litigatin r audit. If any f these criteria are nt met, the Accessin Crdinatr will cntact the agency t crrect any prblems, if pssible. Once all criteria are met, pickup will be scheduled within tw weeks. When Recrds Center staff arrives t pick up the bxes, they will check the bxes against the accessin wrk rder t ensure all bxes are accunted fr and prperly labeled. The agency will receive a cpy f the accessin wrk rder, which will serve as a receipt fr the agency. It is imprtant t maintain this receipt cntaining the bx barcde numbers and descriptin f the recrds in case the recrds need t be referenced at a later date. Reference Service The Recrds Center prvides free pickup and delivery service fr paper recrds within the Tallahassee area. If an agency needs t reference their paper recrds stred in the Recrds Center, they must submit a reference request wrk rder using the Ttal Recall Web Mdule. Agencies may request a whle bx r an individual file frm a bx, whichever is mre cnvenient. Reference requests are limited t 12 bxes r files per day per custmer. This limit is established t allw the Recrds Center t serve all its custmers in a timely manner. Requests received by 3 p.m. will be delivered by nn n the next business day. Agencies with critical deadlines r requiring higher retrieval limits shuld cntact the Recrds Center directly. Agency Pickup and On-Site Reference Agencies may chse t pick up their recrds r view the recrds n-site at the Recrds Center, particularly if they need them befre Recrds Center staff can deliver them. 9

10 Fllw the same prcedure fr submitting a reference request wrk rder, but add a nte in the cmments bx stating the agency s intent t pick up r view the recrds n-site. Once the rder is received and the recrds are pulled, the Recrds Center will cntact the agency t let them knw that the recrds are ready. Upn arriving at the Recrds Center, custmers shuld cme t the side (cvered pati) dr and press the buzzer fr assistance. All visitrs will be asked t shw identificatin, sign in and state their business. Recrds Center staff will then escrt them t their recrds. Fr urgent r emergency reference requests, the custmer must cntact Recrds Center staff at the phne number r listed under Lcatin and Cntact Infrmatin in the Intrductin sectin f this Handbk. Refile Service T return recrds t the Recrds Center, custmers must submit a refile wrk rder using the Ttal Recall Web Mdule. Once the wrk rder is received, the recrds will be scheduled fr pickup. When the recrds are picked up, the custmer will receive a signed cpy f the wrk rder fr their recrds indicating that the recrds were returned t the Recrds Center. Permanent Withdrawal An agency may have a need t permanently withdraw recrds frm the Recrds Center because the recrds are needed fr an extended perid f time. If s, the agency must submit a remve/permanent withdrawal wrk rder indicating the recrds t be remved. The recrds will be delivered just as they are fr a reference request. Items that are permanently withdrawn may nt be returned fr refile in the Recrds Center and will be remved frm the agency s strage bill. Agencies wishing t stre permanently withdrawn recrds in the Recrds Center at a later date must remve all ld bx and barcde labels and prperly relabel all bxes. The bxes must be submitted via Ttal Recall as a new accessin. Final Dispsitin Accrding t an established schedule, Recrds Center staff will print Dispsitin Request Dcument packets and prvide them t the agency RMLO. The RMLO is respnsible fr btaining apprval r disapprval fr dispsal alng with apprpriate dcumentatin in accrdance with agency-specific prcedures. The RMLO shuld return the dispsitin ntices as sn as pssible, but n later than 90 days after receipt. If the agency determines that the recrds must be retained past their expiratin date, the agency shuld make a nte n the transmittal wrk rder attached t the dispsitin ntice, indicating the reasn fr retaining the recrds (fr instance: pending litigatin, audit r administrative value) and a date when the recrds shuld again be reviewed fr dispsitin. Upn receipt f the signed dispsitin ntice (indicating apprval f the dispsal), the Recrds Center will dispse f the recrds as waste paper under its recycling plan. The 10

11 recrds will be transprted in a lcked trailer t the recycling facility, where they will be shredded, cmpacted and baled. All recrds stred at the State Recrds Center will have an analyst and archival review during the preparatin f dispsal ntices. If the Archivist appraises state agency recrds listed n a dispsitin ntice as having histrical r archival value, the recrds will be transferred t the State Archives f Flrida fr permanent preservatin and research fllwing sign-ff by the agency and the Recrds Management Prgram. After dispsitin f the recrds, the Recrds Center will sign the dispsitin ntice indicating that the recrds have been dispsed f and a cpy f the ntice will be sent t the agency RMLO. The dispsitin ntice is a permanent recrd and shuld be maintained by the RMLO r ther designated agency persnnel. After-Hurs Access The State Recrds Center prvides emergency, after-hurs access at night and n weekends. Agencies may cntact the Center in an after-hurs emergency at the phne number listed under Lcatin and Cntact Infrmatin in the Intrductin sectin f this handbk. 11

12 Services fr Micrfilm Recrds Micrfilm recrds are generally cnsidered ready fr transfer if they: Are referenced less than nce a mnth. Are cntrlled by an apprved recrds retentin schedule. Meet the micrfilm standards established by Chapter 1B f the Flrida Administrative Cde. Nte: Only silver negative riginal and silver duplicate films are accepted in the Security Micrfilm vault. Physical Transfer Strage Cartns Place micrfilm in a clsed cntainer cnstructed f inert (chemically stable) materials. Plastic (nn-pvc) r acid-free bxes are recmmended. Once inspected and accessined at the Recrds Center, individual rlls f micrfilm and micrfiche will be placed in acid-free strage cntainers. Packing Micrfilm rlls shuld be wund n cres r rlls f a nn-crrding material such as thse made f plastic cmpunds r nn-ferrus metal. Use acid-free paper strips t secure the film t the rlls. D nt use nn-acid-free paper r rubber bands. Divide micrfiche int increments f 35 pieces and place in acid-free fiche envelpes. Fr a list f acid-free bx and envelpe suppliers, cntact the Recrds Center. Labeling Each individual rll transferred t the Recrds Center must be labeled n the bx tp with the rll number, type f recrds, and agency name. Pickup/Shipping Tallahassee area agencies may cntact the Recrds Center t have their film picked up fr strage in the Center. Agencies utside the Tallahassee area, and thers wishing t ship their recrds t the Center, are respnsible fr making all physical and financial arrangements fr transfer f micrfilm recrds t the Recrds Center. The Center recmmends that agencies use a registered carrier. Dcumenting the Transfer In rder t transfer micrfilm recrds t the Recrds Center, agencies must cmplete the fllwing steps: 12

13 1. Ntify the Recrds Center f intent t transfer micrfilm recrds. The RMLO r designated staff member may write, call, r fax the Recrds Center t indicate the prpsed date f transfer and the vlume f recrds t be transferred. 2. Submit Frm LS5E201R1-2009, Transmittal and Receipt fr Recrds Strage, als referred t as a 201. A sample 201 frm is shwn n the next page and a blank cpy can be fund n ur website under Publicatins & Frms. 3. Tallahassee area agencies shuld send an riginal and ne cpy f the transmittal frm t the Recrds Center 48 hurs prir t pickup r delivery f the recrds. When frms are faxed, cpies will be made at the Recrds Center. 4. One cpy f the frm is signed at the Center and returned t the agency after the recrds are prcessed. This cpy acts as a receipt and gives the accessin wrk rder and barcde numbers fr future reference. The RMLO, r ther designated agency persnnel respnsible fr recrds management and transfer f recrds, shuld maintain this receipt. 13

14 The transfer frms serve t: Recrd the transfer f micrfilm recrds t the Recrds Center. Prvide an inventry sufficiently detailed t aid the Recrds Center in prviding reference service t the transmitting agency. 14

15 Reference Service An agency emplyee, usually the RMLO, shuld make reference requests fr micrfilm recrds. If an emplyee ther than the RMLO is authrized t make reference requests, the agency shuld prvide the name and telephne number f the emplyee t the Recrds Center. Reference requests may be made by fax, mail r telephne. Fr fax r mail requests, the requestr shuld submit Frm LS5E203R1-7/2003, Request fr Reference Service t the Center. This frm prvides space fr up t 12 micrfilm recrds. Micrfilm frm different accessin wrk rders may be included n the same frm. A sample frm is shwn belw. The blank frm is lcated n ur website under Publicatins & Frms. 15

16 Fr telephne requests, Recrds Center persnnel will cmplete the request frm. The requestr must prvide the accessin wrk rder number, their agency micrfilm rll numbers, and the barcde numbers fr the items being requested. The Request fr Reference Service frm: Prvides essential infrmatin needed t lcate the desired micrfilm recrds. May be used t btain: - A temprary lan f micrfilm recrds. - Infrmatin frm micrfilm recrds. - Permanent withdrawal f micrfilm recrds. After the request is received and the micrfilm recrds lcated, the micrfilm will be delivered r shipped t the agency. If agency persnnel will pickup the micrfilm, they must prvide prper identificatin as agency representatives. Agencies utside the Tallahassee area, and thers wishing t have micrfilm recrds shipped t them, are respnsible fr making all financial arrangements fr transfer f micrfilm recrds t their agency. 16

17 Return Service If an agency is t return micrfilm recrds t the Center, they must use Frm LS5E206R1-7/2003, Request fr Return f Reference Service Wrk (Re-File Service), available n ur website under Publicatins & Frms. A sample frm is shwn belw. This frm shuld be cmpleted and mailed r faxed t the Recrds Center in rder fr the recrds t be picked up by the Recrds Center. Otherwise, the recrds and the cmpleted frm shuld be mailed t the Recrds Center. 17

18 After-Hurs Access The State Recrds Center prvides emergency, after-hurs access at night and n weekends. Agencies may cntact the Center in an after-hurs emergency at the phne number listed under Lcatin and Cntact Infrmatin in the Intrductin sectin f this handbk. 18

19 Services fr Electrnic Recrds Due t the unique requirements and varying needs f agencies, transfer prcedures will be handled n a case-by-case basis. The agency shuld ntify the Recrds Center f intent t transfer electrnic recrds prir t the transfer. Sme general recmmendatins fr strage f electrnic recrds are given belw: Tapes and disks used t stre infrmatin shuld be f high quality. Recrds might require cnversin t a medium r frmat suitable fr lng-term access and readability. Fr example, infrmatin f lng-term value shuld nt be stred n a flppy disk, due t the fragile nature f this medium. Electrnic dcumentatin files fr the recrds being transferred, such as data dictinaries, frmat statements, and cdebks, shuld be cpied in electrnic frm and included with the transfers. In the Electrnic Media vault, the Recrds Center prvides the prper envirnmental strage cnditins fr electrnic recrds; hwever, it des nt have the equipment necessary t ensure the retentin f data n magnetic tapes. Therefre, it is the respnsibility f the transmitting agency t manage the cycles f updating, reuse, and servicing f magnetic tapes sent t the Recrds Center fr ff-site strage. Space in the Electrnic Media vault is rented by the shelf. Each shelf hlds up t six cubic feet f recrds. Physical Transfer The many types f electrnic media make it difficult t establish standard packing prcedures. Fllw the guidelines listed belw and cntact the Recrds Center with any questins r fr further assistance n the physical transfer f electrnic recrds. Strage Cartns Tape cartridges shuld be packed in Turtle Cases r similar hard shell cntainers, if pssible. Other media may be placed in cubic ft bxes fr easy transprt and strage. Cntact the Recrds Center fr additinal infrmatin n strage cartns. Packing Stack tapes and disks vertically (side by side), nt hrizntally (ne n tp f the ther). D nt ver-pack. Leave space between the sides f the bx and the material. Labeling Agencies shuld ensure that all authrized users can identify and retrieve infrmatin stred n electrnic media. Cntact the Recrds Center fr infrmatin n labeling. Drp Off and Pickup Tallahassee area agencies must drp ff and pick up their electrnic recrds at the Center. Agency persnnel must prvide prper identificatin, sign in, and be escrted t the Electrnic Media vault t deliver r pick up their recrds. 19

20 Agencies utside the Tallahassee area, and thers wishing t ship their recrds t the Center, are respnsible fr making all physical and financial arrangements fr transfer f electrnic recrds t the Recrds Center. The Center recmmends that agencies use a registered carrier. After-Hurs Access The State Recrds Center prvides emergency, after-hurs access at night and n weekends. Agencies may cntact the Center in an after-hurs emergency at the phne number listed under Lcatin and Cntact Infrmatin in the Intrductin sectin f this handbk. 20