Working at a Small-to-Medium Business or ISP Chapter 2

Size: px
Start display at page:

Download "Working at a Small-to-Medium Business or ISP Chapter 2"

Transcription

1 Help Desk Working at a Small-to-Medium Business or ISP Chapter 2 Copyleft 2012 Vincenzo Bruno ( Released under Crative Commons License 3.0 By-Sa Cisco name, logo and materials are Copyright Cisco Systems Inc. 1

2 Objectives 2

3 ISP Help Desk Organization At an ISP, there are usually three levels of customer support: Level 1 is for immediate support handled by juniorlevel help desk technicians. Level 2 handles calls that are escalated to more experienced telephone support. Level 3 is for calls that cannot be resolved by phone support and require a visit by an on-site technician. 3

4 ISP Help Desk Organization 4

5 Roles of ISP Technicians 5

6 Roles of ISP Technicians Level 3 support is usually in accordance with a Service Level Agreement (SLA). An SLA resembles an insurance policy, because it provides coverage or service if there is a computer or network problem. 6

7 Interacting with customers Basic incident management procedures must be followed every time a help desk technician receives a call and begins troubleshooting issues. Incident management includes opening a trouble ticket and following a problem-solving strategy. Problem-solving techniques include using troubleshooting flowcharts, addressing questions in a template format, and maintaining proper ticket escalation procedures. 7

8 Using the OSI model Troubleshoot the problem using a layered approach 8

9 Using the OSI model The Open Systems Interconnection model model breaks network communications down into multiple processes. Hubs work on Layer 1, switches on Layers 1 and 2, routers on Layers 1, 2 and 3, and firewalls on Layers 1, 2, 3, and 4. 9

10 Functions of layers Step 1: Upper layers create the data Step 2: Layer 4 packages the data for endto-end transport Step 3: Layer 3 adds the network IP address information Step 4: Layer 2 adds the data link layer header and trailer Step 5: Layer 1 converts the data to bits for transmission 10

11 Troubleshooting the OSI Model 11

12 Troubleshooting approaches Bottom-Up - The bottom-up approach starts with the physical components of the network and works its way up the layers of the OSI model. Bottom-up troubleshooting is an effective and efficient approach for suspected physical problems. Top-Down - The top-down approach starts with the user application and works its way down the layers of the OSI model. This approach starts with the assumption that the problem is with the application and not the network infrastructure. Divide-and-Conquer - The divide-and-conquer approach is generally used by more experienced network technicians. The technician makes an educated guess targeting the problem layer and then based on the observed results, moves up or down the OSI layers. 12

13 Layered Troubleshooting (1) Layer 1 Troubleshooting Device power turned off Device power unplugged Loose network cable connection Incorrect cable type Faulty network cable Faulty wireless access point Incorrect wireless settings, such as the SSID Layer 2 Troubleshooting Network switches and host NICs perform Layer 2 functions. Layer 2 problems can be caused by faulty equipment, incorrect device drivers, or an improperly configured switch. 13

14 Layer 3 Troubleshooting The technician verifies that the device has the proper settings, such as: Layered Troubleshooting (2) IP address within the assigned network Correct subnet mask Correct default gateway Other settings as required, such as DHCP or DNS Most common command line tools are: ipconfig/ifconfig - Shows IP settings on the computer ping - Tests basic network connectivity Tracert/traceroute - Determines if the routing path between the source and destination is available 14

15 Layered Troubleshooting (3) Layer 4 Troubleshooting Verify firewall configuration Layers 5 through 7 Troubleshooting The technician should check the application configuration 15

16 Creating and using Help Desk Records When a Level 1 help desk technician receives a call, there is a process followed to gather information The information gathering and recording process starts as soon as the technician answers the phone The information is transferred to a trouble ticket, or incident report Each person who works on the problem is expected to record what was done on the trouble ticket When a problem is resolved, the solution is documented in a knowledge-base 16

17 Customer Site procedures Step 1. Provide proper identification to the customer. Step 2. Review the trouble ticket or work order with the customer to verify that the information is correct. Step 3. Communicate the current status of any identified problems and the actions the technician expects to take at the customer site that day. Step 4. Obtain permission from the customer to begin the work. Step 5. Perform troubleshooting Step 6. Observe the results to ensure proper operation Step 7. Communicate the nature of the identified problem to the customer and obtain the acceptance Step 8. Close the trouble ticket and document the solution 17

18 Minimize Risks 18

19 Test online 19

Help Desk. Objectives. Key Terms CHAPTER 2

Help Desk. Objectives. Key Terms CHAPTER 2 CHAPTER 2 Help Desk Objectives After completing this chapter, you should be able to answer the following questions: What are the various roles of help desk and installation technicians? What levels of

More information

JOB READY ASSESSMENT BLUEPRINT COMPUTER NETWORKING FUNDAMENTALS - PILOT. Test Code: 4514 Version: 01

JOB READY ASSESSMENT BLUEPRINT COMPUTER NETWORKING FUNDAMENTALS - PILOT. Test Code: 4514 Version: 01 JOB READY ASSESSMENT BLUEPRINT COMPUTER NETWORKING FUNDAMENTALS - PILOT Test Code: 4514 Version: 01 Specific Competencies and Skills Tested in this Assessment: PC Principles Identify physical and equipment

More information

Operating Systems Networking for Home and Small Businesses Chapter 2

Operating Systems Networking for Home and Small Businesses Chapter 2 Operating Systems Networking for Home and Small Businesses Chapter 2 Copyleft 2012 Vincenzo Bruno (www.vincenzobruno.it) Released under Crative Commons License 3.0 By-Sa Cisco name, logo and materials

More information

Chapter 1 Personal Computer Hardware------------------------------------------------ 7 hours

Chapter 1 Personal Computer Hardware------------------------------------------------ 7 hours Essential Curriculum Networking Essentials Total Hours: 244 Cisco Discovery 1: Networking for Home and Small Businesses 81.5 hours teaching time Chapter 1 Personal Computer Hardware------------------------------------------------

More information

Lab 9.1.1 Organizing CCENT Objectives by OSI Layer

Lab 9.1.1 Organizing CCENT Objectives by OSI Layer Lab 9.1.1 Organizing CCENT Objectives by OSI Layer Objectives Organize the CCENT objectives by which layer or layers they address. Background / Preparation In this lab, you associate the objectives of

More information

Computer Networking Fundamentals

Computer Networking Fundamentals Teacher Assessment Blueprint Test Code: 5910 / Version: 01 Copyright 2011 NOCTI. All Rights Reserved. General Assessment Information Blueprint Contents General Assessment Information Written Assessment

More information

Essential Curriculum Computer Networking 1. PC Systems Fundamentals 35 hours teaching time

Essential Curriculum Computer Networking 1. PC Systems Fundamentals 35 hours teaching time Essential Curriculum Computer Networking 1 PC Systems Fundamentals 35 hours teaching time Part 1----------------------------------------------------------------------------------------- 2.3 hours Develop

More information

Lab 4.5.4 Diagramming External Traffic Flows

Lab 4.5.4 Diagramming External Traffic Flows Lab 4.5.4 Diagramming External Traffic Flows Device Designation Device Name Address Subnet Mask Discovery Server Business Services 172.17.1.1 255.255.0.0 R1 R2 R3 FC-CPE-1 FC-CPE-2 ISP Fa0/1 172.17.0.1

More information

Device Interface IP Address Subnet Mask Default Gateway

Device Interface IP Address Subnet Mask Default Gateway Felix Rohrer Topology Diagram Addressing Table Device Interface IP Address Subnet Mask Default Gateway S1 VLAN 99 192.168.99.11 255.255.255.0 192.168.99.1 S2 VLAN 99 192.168.99.12 255.255.255.0 192.168.99.1

More information

1 Data information is sent onto the network cable using which of the following? A Communication protocol B Data packet

1 Data information is sent onto the network cable using which of the following? A Communication protocol B Data packet Review questions 1 Data information is sent onto the network cable using which of the following? A Communication protocol B Data packet C Media access method D Packages 2 To which TCP/IP architecture layer

More information

Configuring a customer owned router to function as a switch with Ultra TV

Configuring a customer owned router to function as a switch with Ultra TV Configuring a customer owned router to function as a switch with Ultra TV This method will turn the customer router into a wireless switch and allow the Ultra Gateway to perform routing functions and allow

More information

Lab PC Network TCP/IP Configuration

Lab PC Network TCP/IP Configuration Lab PC Network TCP/IP Configuration Objective Identify tools used to discover a computer network configuration with various operating systems. Gather information including connection, host name, Layer

More information

Networking Test 4 Study Guide

Networking Test 4 Study Guide Networking Test 4 Study Guide True/False Indicate whether the statement is true or false. 1. IPX/SPX is considered the protocol suite of the Internet, and it is the most widely used protocol suite in LANs.

More information

Packet Tracer - Subnetting Scenario 1 (Instructor Version)

Packet Tracer - Subnetting Scenario 1 (Instructor Version) (Instructor Version) Instructor Note: Red font color or gray highlights indicate text that appears in the instructor copy only. Optional activities are designed to enhance understanding and/or to provide

More information

Packet Tracer - Troubleshooting IPv4 and IPv6 Addressing Topology

Packet Tracer - Troubleshooting IPv4 and IPv6 Addressing Topology Topology 2013 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public. Page 1 of 5 Addressing Table Device Interface IPv4 Address IPv6 Address/Prefix Subnet Mask Default Gateway

More information

CCNA Discovery 4.0.3.0 Networking for Homes and Small Businesses Student Packet Tracer Lab Manual

CCNA Discovery 4.0.3.0 Networking for Homes and Small Businesses Student Packet Tracer Lab Manual 4.0.3.0 Networking for Homes and Small Businesses Student Packet Tracer Lab Manual This document is exclusive property of Cisco Systems, Inc. Permission is granted to print and copy this document for non-commercial

More information

Computer Networking Fundamentals

Computer Networking Fundamentals Job Ready Assessment Blueprint Computer Networking Fundamentals Test Code: 4414 / Version: 01 Copyright 2011. All Rights Reserved. General Assessment Information Computer Networking Fundamentals Blueprint

More information

Prestige 650R-31/33 Read Me First

Prestige 650R-31/33 Read Me First Prestige 650R-31/33 Read Me First Prestige Rear Panel Connections PORT DSL CONSOLE LAN 10/100M POWER Connect to a telephone jack using a telephone wire. CONNECTION Connect to a serial port (COM port) on

More information

IP Networking. Overview. Networks Impact Daily Life. IP Networking - Part 1. How Networks Impact Daily Life. How Networks Impact Daily Life

IP Networking. Overview. Networks Impact Daily Life. IP Networking - Part 1. How Networks Impact Daily Life. How Networks Impact Daily Life Overview Dipl.-Ing. Peter Schrotter Institute of Communication Networks and Satellite Communications Graz University of Technology, Austria Fundamentals of Communicating over the Network Application Layer

More information

Lab 8.4.2 Configuring Access Policies and DMZ Settings

Lab 8.4.2 Configuring Access Policies and DMZ Settings Lab 8.4.2 Configuring Access Policies and DMZ Settings Objectives Log in to a multi-function device and view security settings. Set up Internet access policies based on IP address and application. Set

More information

Network Technology (10101)

Network Technology (10101) Network Technology (10101) Rationale Statement: The goal of this course is to help students recognize the significant impact of computer networking in their lives. Virtually any career involves the use

More information

Domain 3.0 Networking... 1

Domain 3.0 Networking... 1 Table of Contents Domain 3.0 Networking... 1 DOMAIN 3.0 NETWORKING 1. You are installing a cable modem in a client s home. How should you select where to put the cable modem? A. Placing the modem right

More information

Connecting to the Internet. LAN Hardware Requirements. Computer Requirements. LAN Configuration Requirements

Connecting to the Internet. LAN Hardware Requirements. Computer Requirements. LAN Configuration Requirements Connecting to the Internet LAN Hardware Requirements Computer Requirements LAN Configuration Requirements Installation Performed by Time Warner Cable Technician Connecting via Ethernet Connecting via USB

More information

CET442L Lab #2. IP Configuration and Network Traffic Analysis Lab

CET442L Lab #2. IP Configuration and Network Traffic Analysis Lab CET442L Lab #2 IP Configuration and Network Traffic Analysis Lab Goals: In this lab you will plan and implement the IP configuration for the Windows server computers on your group s network. You will use

More information

Chapter 4 Connecting to the Internet through an ISP

Chapter 4 Connecting to the Internet through an ISP Chapter 4 Connecting to the Internet through an ISP 1. According to Cisco what two things are essential to gaining access to the internet? a. ISPs are essential to gaining access to the Internet. b. No

More information

Troubleshooting an Enterprise Network

Troubleshooting an Enterprise Network Troubleshooting an Enterprise Network Introducing Routing and Switching in the Enterprise Chapter 9 Released under Creative Commons License 3.0 By-Sa Cisco name, logo and materials are Copyright Cisco

More information

Configuring Routers and Their Settings

Configuring Routers and Their Settings Configuring Routers and Their Settings When installing a router on your home network the routers settings are usually defaulted to automatically protect your home, and simplify setup. This is done because

More information

NOS for Network Support (903)

NOS for Network Support (903) NOS for Network Support (903) November 2014 V1.1 NOS Reference ESKITP903301 ESKITP903401 ESKITP903501 ESKITP903601 NOS Title Assist with Installation, Implementation and Handover of Network Infrastructure

More information

Computer Networks I Laboratory Exercise 1

Computer Networks I Laboratory Exercise 1 Computer Networks I Laboratory Exercise 1 The lab is divided into two parts where the first part is a basic PC network TCP/IP configuration and connection to the Internet. The second part is building a

More information

CS 326e F2002 Lab 1. Basic Network Setup & Ethereal Time: 2 hrs

CS 326e F2002 Lab 1. Basic Network Setup & Ethereal Time: 2 hrs CS 326e F2002 Lab 1. Basic Network Setup & Ethereal Time: 2 hrs Tasks: 1 (10 min) Verify that TCP/IP is installed on each of the computers 2 (10 min) Connect the computers together via a switch 3 (10 min)

More information

(606) 785-3450 Knott County (606) 439-3167 Perry County (606) 633-0778 Letcher County. support@tvscable.com

(606) 785-3450 Knott County (606) 439-3167 Perry County (606) 633-0778 Letcher County. support@tvscable.com TVS CableNet Technical Support Guide Effective August 15, 2006 All materials 2006 TV Service, Inc. This material may not be reproduced in any form except for personal private use by TV Service Cable Internet

More information

Zarząd (7 osób) F inanse (13 osób) M arketing (7 osób) S przedaż (16 osób) K adry (15 osób)

Zarząd (7 osób) F inanse (13 osób) M arketing (7 osób) S przedaż (16 osób) K adry (15 osób) QUESTION NO: 8 David, your TestKing trainee, asks you about basic characteristics of switches and hubs for network connectivity. What should you tell him? A. Switches take less time to process frames than

More information

TELE 301 Network Management

TELE 301 Network Management TELE 301 Network Management Lecture 22: Diagnostics & Ethics Haibo Zhang Computer Science, University of Otago TELE301 Lecture 22: Diagnostics & Ethics 1 Fault Management Fault management It means preventing,

More information

COMPUTER NETWORK TECHNOLOGY (40)

COMPUTER NETWORK TECHNOLOGY (40) PAGE 1 OF 9 CONTESTANT ID# Time Rank COMPUTER NETWORK TECHNOLOGY (40) Regional 2012 TOTAL POINTS (450) Failure to adhere to any of the following rules will result in disqualification: 1. Contestant must

More information

TYLER JUNIOR COLLEGE School of Continuing Studies 1530 SSW Loop 323 Tyler, TX 75701 1.800.298.5226 www.tjc.edu/continuingstudies/mycaa

TYLER JUNIOR COLLEGE School of Continuing Studies 1530 SSW Loop 323 Tyler, TX 75701 1.800.298.5226 www.tjc.edu/continuingstudies/mycaa TYLER JUNIOR COLLEGE School of Continuing Studies 1530 SSW Loop 323 Tyler, TX 75701 1.800.298.5226 www.tjc.edu/continuingstudies/mycaa Education & Training Plan CompTIA N+ Specialist Program Student Full

More information

Troubleshooting and Maintaining Cisco IP Networks Volume 1

Troubleshooting and Maintaining Cisco IP Networks Volume 1 Troubleshooting and Maintaining Cisco IP Networks Volume 1 Course Introduction Learner Skills and Knowledge Course Goal and E Learning Goal and Course Flow Additional Cisco Glossary of Terms Your Training

More information

1 Basic Configuration of Cisco 2600 Router. Basic Configuration Cisco 2600 Router

1 Basic Configuration of Cisco 2600 Router. Basic Configuration Cisco 2600 Router 1 Basic Configuration of Cisco 2600 Router Basic Configuration Cisco 2600 Router I decided to incorporate the Cisco 2600 into my previously designed network. This would give me two seperate broadcast domains

More information

RedRapid X WIRELESS MODEM ROUTER. Quick Installation Guide (DN-7060)

RedRapid X WIRELESS MODEM ROUTER. Quick Installation Guide (DN-7060) RedRapid X WIRELESS MODEM ROUTER Quick Installation Guide (DN-7060) 1. Product Introduction Congratulations on purchasing this Wireless N ADSL2/2+ Router. This router is a cost-effective ADSL2+ router,

More information

Lab 4.5.2 Diagramming Intranet Traffic Flows

Lab 4.5.2 Diagramming Intranet Traffic Flows Lab 4.5.2 Diagramming Intranet Traffic Flows Objective Device Designation Device Name Address Subnet Mask Discovery Server Business Services 172.17.1.1 255.255.0.0 R1 FC-CPE-1 Fa0/1 172.17.0.1 Fa0/0 10.0.0.1

More information

Chapter 3 Connecting the Router to the Internet

Chapter 3 Connecting the Router to the Internet Chapter 3 Connecting the Router to the Internet This chapter describes how to set up the router on your Local Area Network (LAN) and connect to the Internet. It describes how to configure your DG834GT

More information

PC/POLL SYSTEMS Version 7 Polling SPS2000 Cash Register TCP/IP Communications

PC/POLL SYSTEMS Version 7 Polling SPS2000 Cash Register TCP/IP Communications PC/POLL SYSTEMS Version 7 Polling SPS2000 Cash Register TCP/IP Communications PC/POLL SYSTEMS supports native TCP/IP polling for the SPS2000 cash register. It is recommended users have the register updated

More information

DSL- G604T Frequently asked Questions.

DSL- G604T Frequently asked Questions. DSL- G604T Frequently asked Questions. Cannot get connection to the router.... 2 Router is not communicating with the ISP... 6 Router shows connected but cannot browse the Internet.... 6 Part of the web

More information

Subnetting IPv4 and IPv6

Subnetting IPv4 and IPv6 Subnetting IPv4 and IPv6 Advanced Networking: Routing & Switching 1 Chapter 9 Copyleft 2013 Hacklab Cosenza (http://hlcs.it) Released under Creative Commons License 3.0 By-Sa Cisco name, logo and materials

More information

Frontline Network Troubleshooting

Frontline Network Troubleshooting Frontline Network Troubleshooting Practical procedures and methods using the LinkRunner Network Multimeter Our thanks to Fluke Networks for allowing us to reprint the following article. When a network

More information

1 PC to WX64 direction connection with crossover cable or hub/switch

1 PC to WX64 direction connection with crossover cable or hub/switch 1 PC to WX64 direction connection with crossover cable or hub/switch If a network is not available, or if it is desired to keep the WX64 and PC(s) completely separated from other computers, a simple network

More information

Note: This case study utilizes Packet Tracer. Please see the Chapter 5 Packet Tracer file located in Supplemental Materials.

Note: This case study utilizes Packet Tracer. Please see the Chapter 5 Packet Tracer file located in Supplemental Materials. Note: This case study utilizes Packet Tracer. Please see the Chapter 5 Packet Tracer file located in Supplemental Materials. CHAPTER 5 OBJECTIVES Configure a router with an initial configuration. Use the

More information

PT Activity 8.1.2: Network Discovery and Documentation Topology Diagram

PT Activity 8.1.2: Network Discovery and Documentation Topology Diagram Topology Diagram All contents are Copyright 1992 2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of 6 Addressing Table Device Interface IP Address Subnet

More information

CCT vs. CCENT Skill Set Comparison

CCT vs. CCENT Skill Set Comparison Operation of IP Data Networks Recognize the purpose and functions of various network devices such as Routers, Switches, Bridges and Hubs Select the components required to meet a given network specification

More information

SSVP SIP School VoIP Professional Certification

SSVP SIP School VoIP Professional Certification SSVP SIP School VoIP Professional Certification Exam Objectives The SSVP exam is designed to test your skills and knowledge on the basics of Networking and Voice over IP. Everything that you need to cover

More information

Chapter 15: Advanced Networks

Chapter 15: Advanced Networks Chapter 15: Advanced Networks IT Essentials: PC Hardware and Software v4.0 1 Determine a Network Topology A site survey is a physical inspection of the building that will help determine a basic logical

More information

Networking Basics for Automation Engineers

Networking Basics for Automation Engineers Networking Basics for Automation Engineers Page 1 of 10 mac-solutions.co.uk v1.0 Oct 2014 1. What is Transmission Control Protocol/Internet Protocol (TCP/IP)------------------------------------------------------------

More information

ITOPIA SERVICE LEVEL AGREEMENT

ITOPIA SERVICE LEVEL AGREEMENT ITOPIA SERVICE LEVEL AGREEMENT This Service Level Agreement ( SLA ) describes and summarizes the service level guidelines for Itopia s network services and hosted applications ( Services ). This SLA applies

More information

Quick Note 53. Ethernet to W-WAN failover with logical Ethernet interface.

Quick Note 53. Ethernet to W-WAN failover with logical Ethernet interface. Quick Note 53 Ethernet to W-WAN failover with logical Ethernet interface. Digi Support August 2015 1 Contents 1 Introduction... 2 1.1 Introduction... 2 1.2 Assumptions... 3 1.3 Corrections... 3 2 Version...

More information

Lab 8.5.3 Configuring the PIX Firewall as a DHCP Server

Lab 8.5.3 Configuring the PIX Firewall as a DHCP Server Lab 8.5.3 Configuring the PIX Firewall as a DHCP Server Objective Scenario Estimated Time: 15 minutes Number of Team Members: Two teams with four students per team. In this lab, students will learn the

More information

Packet Tracer 3 Lab VLSM 2 Solution

Packet Tracer 3 Lab VLSM 2 Solution Packet Tracer 3 Lab VLSM 2 Solution Objective Create a simulated network topology using Packet Tracer Design an IP addressing scheme using a Class B subnetwork address and VLSM Apply IP addresses to the

More information

1 crossover cable. the PCs. network

1 crossover cable. the PCs. network King Abdul-Aziz University Faculty of Computing and Information Technology Department of Information Technology Computer Networks CPIT370 Lab#2: Wired Peer to Peer network and star topology using a switch

More information

Broadband Phone Gateway BPG510 Technical Users Guide

Broadband Phone Gateway BPG510 Technical Users Guide Broadband Phone Gateway BPG510 Technical Users Guide (Firmware version 0.14.1 and later) Revision 1.0 2006, 8x8 Inc. Table of Contents About your Broadband Phone Gateway (BPG510)... 4 Opening the BPG510's

More information

Interconnecting Cisco Network Devices 1 Course, Class Outline

Interconnecting Cisco Network Devices 1 Course, Class Outline www.etidaho.com (208) 327-0768 Interconnecting Cisco Network Devices 1 Course, Class Outline 5 Days Interconnecting Cisco Networking Devices, Part 1 (ICND1) v2.0 is a five-day, instructorled training course

More information

Cisco Change Management: Best Practices White Paper

Cisco Change Management: Best Practices White Paper Table of Contents Change Management: Best Practices White Paper...1 Introduction...1 Critical Steps for Creating a Change Management Process...1 Planning for Change...1 Managing Change...1 High Level Process

More information

Lab 7.2.9 Load Balancing Across Multiple Paths

Lab 7.2.9 Load Balancing Across Multiple Paths Lab 7.2.9 Load Balancing Across Multiple Paths Objective Configure Load balance across multiple paths. Observe the load balancing process. Background/Preparation Cable a network similar to the one in the

More information

Chapter 4 Customizing Your Network Settings

Chapter 4 Customizing Your Network Settings . Chapter 4 Customizing Your Network Settings This chapter describes how to configure advanced networking features of the Wireless-G Router Model WGR614v9, including LAN, WAN, and routing settings. It

More information

PC/Network Technician Certification Program: CompTIA A+, Microsoft MTA: OS Essentials, CWTS Wireless Certifications

PC/Network Technician Certification Program: CompTIA A+, Microsoft MTA: OS Essentials, CWTS Wireless Certifications : CompTIA A+, Microsoft MTA: OS Essentials, CWTS Wireless Certifications ZAPL- 007 CompTIA A+, Microsoft MTA: Windows OS Essentials, CWTS Wireless Certifications) Fee: $3,175 - Includes training, comprehensive

More information

Lab 3.1.2 Creating a Logical Network Diagram

Lab 3.1.2 Creating a Logical Network Diagram Lab 3.1.2 Creating a Logical Network Diagram Objectives Use router and switch commands to obtain information about an existing network. Use Cisco Network Assistant to obtain information about an existing

More information

s@lm@n CompTIA Exam N10-006 CompTIA Network+ certification Version: 5.1 [ Total Questions: 1146 ]

s@lm@n CompTIA Exam N10-006 CompTIA Network+ certification Version: 5.1 [ Total Questions: 1146 ] s@lm@n CompTIA Exam N10-006 CompTIA Network+ certification Version: 5.1 [ Total Questions: 1146 ] Topic break down Topic No. of Questions Topic 1: Network Architecture 183 Topic 2: Network Operations 149

More information

LAB Configuring NAT. Objective. Background/Preparation

LAB Configuring NAT. Objective. Background/Preparation LAB Configuring NAT Objective Configure a router to use network address translation (NAT) to convert internal IP addresses, typically private addresses, into outside public addresses. Configure static

More information

Ten top problems network techs encounter

Ten top problems network techs encounter Ten top problems network techs encounter Networks today have evolved quickly to include business critical applications and services, relied on heavily by users in the organization. In this environment,

More information

Networking Fundamentals for Dante

Networking Fundamentals for Dante Page 1 of 18 Networking Fundamentals for Dante Overview Audinate s Dante is an audio solution that runs on top of standard Ethernet networks. With Audio- Technica s entrance into Dante-powered products,

More information

Interconnecting Cisco Networking Devices, Part 1 (ICND1) v3.0

Interconnecting Cisco Networking Devices, Part 1 (ICND1) v3.0 Interconnecting Cisco Networking Devices, Part 1 (ICND1) v3.0 COURSE OVERVIEW: Interconnecting Cisco Networking Devices, Part 1 (ICND1) v3.0 is a five-day, instructor-led training course that teaches learners

More information

Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0

Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 Course length: 5 Days Course No. 688 - Five days - Instructor-led Introduction This course provides students with the knowledge and skills required

More information

ON HOLD ANNOUNCER. Once you receive your audio announcer, check the packaging to ensure that all of the following items are enclosed:

ON HOLD ANNOUNCER. Once you receive your audio announcer, check the packaging to ensure that all of the following items are enclosed: ON HOLD ANNOUNCER The is a high quality digital on-hold announcer. It is designed to be attached to a 100BASE-T Ethernet network to receive audio production updates via the Internet. These instructions

More information

Fundamentals of a Windows Server Infrastructure Course 10967A; 5 Days, Instructor-led

Fundamentals of a Windows Server Infrastructure Course 10967A; 5 Days, Instructor-led Lincoln Land Community College Capital City Training Center 130 West Mason Springfield, IL 62702 217-782-7436 www.llcc.edu/cctc Fundamentals of a Windows Server Infrastructure Course 10967A; 5 Days, Instructor-led

More information

Teldat Router. ARP Proxy

Teldat Router. ARP Proxy Teldat Router ARP Proxy Doc. DM734-I Rev. 10.00 November, 2002 INDEX Chapter 1 Introduction...1 1. ARP Proxy... 2 Chapter 2 Configuration...4 1. ARP Proxy Configuration... 5 1.1. Enabling ARP Proxy...

More information

SSVVP SIP School VVoIP Professional Certification

SSVVP SIP School VVoIP Professional Certification SSVVP SIP School VVoIP Professional Certification Exam Objectives The SSVVP exam is designed to test your skills and knowledge on the basics of Networking, Voice over IP and Video over IP. Everything that

More information

Candidates should attempt FOUR questions. All questions carry 25 marks.

Candidates should attempt FOUR questions. All questions carry 25 marks. UNIVERSITY OF ABERDEEN Exam 2010 Degree Examination in ES 3567 Communications Engineering 1B Xday X Notes: 9.00 a.m. 12 Noon (i) CANDIDATES ARE PERMITTED TO USE APPROVED CALCULATORS (II) CANDIDATES ARE

More information

LAN TCP/IP and DHCP Setup

LAN TCP/IP and DHCP Setup CHAPTER 2 LAN TCP/IP and DHCP Setup 2.1 Introduction In this chapter, we will explain in more detail the LAN TCP/IP and DHCP Setup. 2.2 LAN IP Network Configuration In the Vigor 2900 router, there are

More information

FSM73xx GSM73xx GMS72xxR Shared access to the Internet across Multiple routing VLANs using a Prosafe Firewall

FSM73xx GSM73xx GMS72xxR Shared access to the Internet across Multiple routing VLANs using a Prosafe Firewall FSM73xx GSM73xx GMS72xxR Shared access to the Internet across Multiple routing VLANs using a Prosafe Firewall This document describes how to: - Create multiple routing VLANs - Obtain Internet access on

More information

Introduction to Routing and Packet Forwarding. Routing Protocols and Concepts Chapter 1

Introduction to Routing and Packet Forwarding. Routing Protocols and Concepts Chapter 1 Introduction to Routing and Packet Forwarding Routing Protocols and Concepts Chapter 1 1 1 Objectives Identify a router as a computer with an OS and hardware designed for the routing process. Demonstrate

More information

Network Client. Troubleshooting Guide FREQUENTLY ASKED QUESTIONS

Network Client. Troubleshooting Guide FREQUENTLY ASKED QUESTIONS Network Client Troubleshooting Guide 1 Network Client Troubleshooting Guide The first section of this guide answers some frequently asked questions (FAQs) about the operation of Intellex and the Network

More information

Setting up a broadband Internet connection

Setting up a broadband Internet connection June 2005 900165-001 - ev 00 Setting up a broadband Internet connection Introduction Starting with software version 2.2.3-18 and above, the jukebox is capable of using a broadband connection to the Internet

More information

How to Set Up a Wireless Network. How to configure a wireless network for a computer science programming contest using PC 2

How to Set Up a Wireless Network. How to configure a wireless network for a computer science programming contest using PC 2 How to Set Up a Wireless Network How to configure a wireless network for a computer science programming contest using PC 2 Checklist: The procedure to set up a wireless network is not difficult at all.

More information

1.0 Basic Principles of TCP/IP Network Communications

1.0 Basic Principles of TCP/IP Network Communications Section 1 Basic Principles of TCP/IP Network Communications Section 2 Introduction to Doors NetXtreme Section 3 Common Connection Issues Section 4 Common Causes Section 5 Tools Section 6 Contact Keri Systems

More information

Education & Training Plan IT Network Professional with CompTIA Network+ Certificate Program with Externship

Education & Training Plan IT Network Professional with CompTIA Network+ Certificate Program with Externship Testing Services and Programs 1200 N. DuPont Highway Dover, DE 19901 https://www.desu.edu/academics/mycaa Contact: Amystique Harris-Church 302.857.6143 achurch@desu.edu Education & Training Plan IT Network

More information

Education & Training Plan IT Network Professional with CompTIA Network+ Certificate Program with Externship

Education & Training Plan IT Network Professional with CompTIA Network+ Certificate Program with Externship University of Texas at El Paso Professional and Public Programs 500 W. University Kelly Hall Ste. 212 & 214 El Paso, TX 79968 http://www.ppp.utep.edu/ Contact: Sylvia Monsisvais 915-747-7578 samonsisvais@utep.edu

More information

The OSI and TCP/IP Models. Lesson 2

The OSI and TCP/IP Models. Lesson 2 The OSI and TCP/IP Models Lesson 2 Objectives Exam Objective Matrix Technology Skill Covered Exam Objective Exam Objective Number Introduction to the OSI Model Compare the layers of the OSI and TCP/IP

More information

c. Securely insert the Ethernet cable from your cable or DSL modem into the Internet port (B) on the WGT634U. Broadband modem

c. Securely insert the Ethernet cable from your cable or DSL modem into the Internet port (B) on the WGT634U. Broadband modem Start Here Follow these instructions to set up your router. Verify That Basic Requirements Are Met Assure that the following requirements are met: You have your broadband Internet service settings handy.

More information

StarMOBILE Network Configuration Guide. A guide to configuring your StarMOBILE system for networking

StarMOBILE Network Configuration Guide. A guide to configuring your StarMOBILE system for networking StarMOBILE Network Configuration Guide A guide to configuring your StarMOBILE system for networking INTRODUCTION... 3 BEFORE YOU BEGIN... 3 1) CONFIRM YOU HAVE THE LATEST SOFTWARE... 3 2) INSTALL THE STARMOBILE

More information

IP Address and Pre-configuration Information

IP Address and Pre-configuration Information IP Address and Pre-configuration Information Ethernet Connectivity: Connect your workstation or device to the Digi Cellular Device via one of these methods: Direct from workstation to Digi Cellular Device

More information

How to configure your Thomson SpeedTouch 780WL for ADSL2+

How to configure your Thomson SpeedTouch 780WL for ADSL2+ How to configure your Thomson SpeedTouch 780WL for ADSL2+ Connecting up your router This guide assumes that you have successfully: unpacked your router connected it up to your phone socket using the DSL

More information

Connecting with Computer Science, 2e. Chapter 5 The Internet

Connecting with Computer Science, 2e. Chapter 5 The Internet Connecting with Computer Science, 2e Chapter 5 The Internet Objectives In this chapter you will: Learn what the Internet really is Become familiar with the architecture of the Internet Become familiar

More information

Expert Reference Series of White Papers. Binary and IP Address Basics of Subnetting

Expert Reference Series of White Papers. Binary and IP Address Basics of Subnetting Expert Reference Series of White Papers Binary and IP Address Basics of Subnetting 1-800-COURSES www.globalknowledge.com Binary and IP Address Basics of Subnetting Alan Thomas, CCNA, CCSI, Global Knowledge

More information

ICTTEN2209A Build and maintain a secure network

ICTTEN2209A Build and maintain a secure network ICTTEN2209A Build and maintain a secure network Release: 1 ICTTEN2209A Build and maintain a secure network Modification History Not Applicable Unit Descriptor Unit descriptor This unit describes the performance

More information

INTERCONNECTING CISCO NETWORK DEVICES PART 1 V2.0 (ICND 1)

INTERCONNECTING CISCO NETWORK DEVICES PART 1 V2.0 (ICND 1) INTERCONNECTING CISCO NETWORK DEVICES PART 1 V2.0 (ICND 1) COURSE OVERVIEW: Interconnecting Cisco Networking Devices, Part 1 (ICND1) v2.0 is a five-day, instructor-led training course that teaches learners

More information

Networking 4 Voice and Video over IP (VVoIP)

Networking 4 Voice and Video over IP (VVoIP) Networking 4 Voice and Video over IP (VVoIP) Course Objectives This course will give delegates a good understanding of LANs, WANs and VVoIP (Voice and Video over IP). It is aimed at those who want to move

More information

CompTIA Network+ (Exam N10-005)

CompTIA Network+ (Exam N10-005) CompTIA Network+ (Exam N10-005) Length: Location: Language(s): Audience(s): Level: Vendor: Type: Delivery Method: 5 Days 182, Broadway, Newmarket, Auckland English, Entry Level IT Professionals Intermediate

More information

Table 1: Stage 1, Semester 1

Table 1: Stage 1, Semester 1 Module List Tables 1 to 4 list the modules of the programme Table 1: Stage 1, Semester 1 ELEK1101 Physical Computing 1 COMP1201 COMP1101 PC Hardware & Security 11 DTEC1101 Digital Age Technology 1 PROJ1101

More information

2. What is the maximum value of each octet in an IP address? A. 28 B. 255 C. 256 D. None of the above

2. What is the maximum value of each octet in an IP address? A. 28 B. 255 C. 256 D. None of the above CCNA1 V3.0 Mod 10 (Ch 8) 1. How many bits are in an IP C. 64 2. What is the maximum value of each octet in an IP A. 28 55 C. 256 3. The network number plays what part in an IP A. It specifies the network

More information

Effect of Windows XP Firewall on Network Simulation and Testing

Effect of Windows XP Firewall on Network Simulation and Testing Issues in Informing Science and Information Technology Volume 4, 2007 Effect of Windows XP Firewall on Network Simulation and Testing Akram Al-Rawi College of CS & IT, King Faisal University, Al-Hassa,

More information

Part A:Background/Preparation

Part A:Background/Preparation Lab no 1 PC Network TCP/IP Configuration In this lab we will learn about Computer Networks Configuration Introduction to IP addressing Identify tools used for discovering a computer s network configuration

More information

Firewall VPN Router. Quick Installation Guide M73-APO09-380

Firewall VPN Router. Quick Installation Guide M73-APO09-380 Firewall VPN Router Quick Installation Guide M73-APO09-380 Firewall VPN Router Overview The Firewall VPN Router provides three 10/100Mbit Ethernet network interface ports which are the Internal/LAN, External/WAN,

More information

Quick Start Guide. RV 120W Wireless-N VPN Firewall. Cisco Small Business

Quick Start Guide. RV 120W Wireless-N VPN Firewall. Cisco Small Business Quick Start Guide Cisco Small Business RV 120W Wireless-N VPN Firewall Package Contents Wireless-N VPN Firewall Ethernet Cable Power Adapter Quick Start Guide Documentation and Software on CD-ROM Welcome

More information