ENFORCEMENT AGENT AND DEBT COLLECTION SERVICES

Transcription

1 ENFORCEMENT AGENT AND DEBT COLLECTION SERVICES

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3 PHOENIX UNDERSTANDS HOW CRITICAL IT IS FOR LOCAL AUTHORITIES TO HAVE AN EFFECTIVE PROGRAMME TO MAXIMISE THE COLLECTION OF UNPAID COUNCIL TAX, BUSINESS RATES AND GENERAL DEBT INCOME. Our services include: ENFORCEMENT SERVICES: Collection of unpaid Council Tax including Council Tax Support Cases Collection of unpaid Business Rates Collection of unpaid Commercial Rent Arrears DEBT COLLECTION SERVICES: Collection of unpaid Sundry Debts Collection of unpaid Housing Benefit Overpayments Collection of unpaid Former Tenant Arrears: Letter & Telephone Collections Doorstep Collections Pre-Legal Lettering

4 Established in 1999, Phoenix has built a strong reputation for delivering high levels of performance and service. In choosing Phoenix to undertake your collection and enforcement requirements, you can be assured of the following: A tailored and professional service to meet your collection requirements - all cases referred to Phoenix will be effectively managed from loading through to conclusion, ensuring that each collection opportunity is maximised. Nationwide experience of collecting unpaid Council Tax, Business Rates and General Debt Income. Your reputation will be protected at all times - our aim is to treat all customers fairly and as individuals and to identify potential vulnerable cases at an early stage. Vulnerable cases that are identified early will be dealt with in an appropriate manner, all our agents both internal and external are trained to identify and deal with vulnerability. Our vulnerability training was created in partnership with The Royal College of Psychiatrists and The Money Advice Trust. Your specification requirements and guidelines will be met and followed. We will ensure that relationships with key contacts and stakeholders are developed and consistently maintained at all levels. Real Time case progress updates: > All Enforcement Agents use ipad Technology > 24/7 access to cases Designated Client Director & Account Manager Service Benefits & Features: Industry Leading Collection Rates Up to 52% of payments collected at Pre Enforcement Stage No Visit Dedicated Vulnerability Team Propensity to Pay Assessments Industry Leading Tracing Capabilities Nationwide Coverage Bespoke Reporting Capabilities Advanced Call Centre Operation: Extended operating hours Local rate contact numbers Multi-lingual Call Centre staff Call recording facilities SMS messaging

5 Why Phoenix? Local Authorities entrust Phoenix with collection, tracing and enforcement work due to: Our nationwide reference sites confirming our industry leading collection rates Our ability to consistently exceed collection performance targets The lowest level of complaints in our challenging industry.

6 Memberships & Accreditations Members of the Civil Enforcement Association Membership Number: C00041 Members of the Credit Services Association Registration Number: 313 Contractors Health & Safety Scheme (CHAS) IS0 9001:2008 Quality Management System (QMS) Registration Number: GB6433 IS :2005 Information Security Management System Registration Number: GB17915 IS :2004 Environmental Management System Registration Number: GB16467 Information Commissioner s Office Type of Registration: Data Protection Act 1998 Registration Number: Z701922X

7 Technology The intelligent use of technology is at the forefront of our collection and enforcement procedures and the following systems are used to support the collection of unpaid debts: ipad Providing Enforcement Agents (EAs) with a paperless working environment and the ability to update case records in real time and making the information available to clients to view via Client Web. Agent Visit Benefits include: Information updates communicated directly to EAs Case information downloaded straight to an Enforcement Agent s ipad Visit reports directly updated to our Computer System Crystal Ball Tracking System ( allows us to: Track the location and movements of our Enforcement Agents Monitor the safety and welfare of EAs Body Worn Video (BWVs) devices Issued to Enforcement Agents, providing secure audio/video footage of visits. Paragon Mapping & Routing System Maximising call ratio of EAs to time worked. If you are looking to form a strong working partnership with an Enforcement & Debt Collection Services provider that has a proven ability, an experienced management team of industry professionals and who can deliver high levels of performance and service, then contact us today. Whether you wish to have an informal chat, request information or arrange a meeting to discuss your requirements, please contact a member of our business development team who will be happy to assist you.

8 CONTACT US To discuss your requirements, please contact: Andy Cummins Group Business Development Director phoenixcommercial.co.uk Dave Cornes New Business and Client Support Manager (North) phoenixcommercial.co.uk Pamela Badgery New Business and Client Support Manager (South) phoenixcommercial.co.uk Bolton Office London Office