i-to-i Online Courses and Weekend Classroom Courses Terms and Conditions

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1 i-to-i Online Courses and Weekend Classroom Courses Terms and Conditions Please read these terms and conditions carefully, they form an important part of the contract for your course. Online Courses and Weekend Classroom are defined as: i-to-i Foundation TEFL Certificate (20 hours), i-to-i Foundation TEFL Certificate (60 hours), i-to-i Professional TEFL Certificate (120 hours), i-to-i Professional TEFL Certificate (140 hours), Advanced Grammar Course, Teaching English to Large Classes Course, Teaching English One-to-One Course, Teaching with Limited Resources Course, Teaching English to Young Learners Course, Teaching Audio and Video Lessons Course, Teaching Business English Course, Teaching in Thailand Course, Teaching in Japan Course, Teaching in South Korea Course, Teaching in Spain Course, Teaching in China Course, eresume Conversion Course, eresume Bridge All courses advertised in our brochures and on our website are provided by i-to-i (UK) Limited trading as i-to-i, registered number (hereinafter called the Company, we, us or our ), a member of the TUI Travel PLC group of companies, of TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL, and are sold subject to the following conditions: 1. Student Participation Requirements and Student Obligations 1.1. All courses are taught in English. All candidates must satisfy themselves prior to booking that: they are at least 16 (sixteen) years old they are of a competent standard of English (including without limitation oral and written English language skills) to complete their chosen course as described in the brochure/on the Company s website; they have an ability to take advice from both tutors and peers and have the capability to improve as a result; and for all non-native English speaking candidates have at least the Cambridge Certificate in Advanced English (CAE) or equivalent. By making a booking, it is deemed that the student has satisfied themselves that they fulfil each of the requirements set out above, including without limitation that they are of such a competent standard of English. The student is solely responsible for determining whether the course is sufficient and suitable for the needs of the student. The Company does not provide any guarantee in respect of the standard of a student s abilities on completion of the course At any point during the course, should a tutor feel that a student s English language ability is insufficient, their case will immediately be forwarded to the Director of Studies or the TEFL Support Leader. If both the tutor and the Director of Studies believe the student is unfit to competently teach English as a Foreign Language ( EFL ), the Company reserves the right to fail the student The Company does not accept liability for any losses, costs or expenses incurred by or on behalf of a student in connection with the student s lack of English language knowledge.

2 1.4. All students should be aware that subscription to any course does not automatically lead to successful completion of the course. Should a student fail to reach the standards required to pass the course, the Company reserves the right to fail that student It is the responsibility of the student to ensure that they have the correct passport and visas to gain access to any country/region where their course is to be held, and to obtain the necessary consents to enable their participation on the course. If the student fails to do so, the Company has no liability to the student for any cost, loss or damage which they suffer, nor will the Company refund the student the cost of any unused portion of their course The student: will provide the Company with all information reasonably requested by the Company in connection with the course; agrees to comply with all applicable policies and regulations of the Company and of any venue in which a course is held; and warrants that it has all necessary visas, permissions and consents required for their attendance of the course. 2. How to Book 2.1. To make a booking for a course, you can contact us in several ways - directly over the telephone or via our website ( Website ). The person making the booking must be 16 (sixteen) years old or over and possess the legal capacity to make the booking and accepts these terms and conditions. We will only deal with you in all subsequent correspondence, including changes, amendments and cancellations. You are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself You will need to pay for your course in full at the time of booking. If we do not receive full payment of your course from you at the time of booking your booking will be cancelled and we shall have no further liability to you. Please note that all payments not made using a debit card will be subject to a credit card fee of at least 2% (inc. VAT). If we accept your booking we will issue a Confirmation Invoice within 24 hours. A contract will exist between us from the date we issue the Confirmation Invoice, or if you book within 15 (fifteen) days of the commencement of a Weekend Classroom Course the contract will exist from when we accept your full payment of the course. When you receive the Confirmation Invoice please check the details carefully and inform us immediately if anything is incorrect Once we have received and processed your payment you will be provided with login credentials via which will give you access to your course through our learning portal. Your login details will be sent to the address provided at the time of purchase and within 24 hours of your full payment being received.

3 3. Prices 3.1. All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices at our discretion. Prices on our website are updated regularly. Before you make a booking we will give you the up-to-date price for your chosen course. 4. If you Change or Cancel your Booking 4.1. Cooling-Off Period This clause only applies if you are a consumer. If you are a consumer, save as provided to the contrary in this clause, you have a legal right to cancel a contract for the provision of a place on a course under the Consumer Protection (Distance Selling) Regulations 2000) during the period of 14 (fourteen) days, starting from the date of the Confirmation Invoice ( Cooling-Off Period ), which is when the contract between us is formed. This means that during this Cooling-Off Period, if you change your mind or for any other reason you decide you do not want a place on the course you have booked, you can notify us of your decision to cancel the contract and receive a full refund of the course fees received by the Company in respect of the course To cancel a contract you must contact us in writing by sending an to [[email protected]]. You may wish to keep a copy of your cancellation notification for your own records Where you cancel a contract pursuant to and in accordance with the provisions of this clause, you will receive a full refund of the course fees received by the Company in respect of the course minus any card surcharge if applicable. We will process the refund due to you as soon as possible and, in any case, within 30 (thirty) calendar days of the day on which you gave us notice of cancellation as described above If you do cancel the course pursuant to and in accordance with the provisions in this clause, any access to course materials (including without limitation downloads or other) will be removed from your log-in and any gift vouchers will be cancelled Online Course Completion Period All students have 90 (ninety) days from the date of our Confirmation Invoice in which to complete the course(s), excluding the 20 hour weekend element if applicable, and are strongly encouraged to complete their training within this period In cases where there is a significant time period between the student's submissions of their assignments, we may, at the discretion of the Director of Studies, ask the student to submit earlier work for reappraisal If a candidate fails to complete the course within the 90 (ninety) day time period: they may extend their study-time by 30 (thirty) days or 90 (ninety) days for an administration fee: if a candidate wishes to extend their study-time by 30 (thirty) days, the candidate must pay to the Company an administration fee. Details of the administration fee can be found here - and if a candidate wishes to extend their study-time by 90 (ninety) days, the candidate must pay to the Company an administration fee. Details of

4 the administration fee can be found here Subject to receipt by the Company of payment of the applicable administration fee for each extension, students may extend their course more than once and at any point during their course or after the course has expired. To extend your course please [email protected] or call +44(0) TEFL Express Priority Marking Service If you have purchased the 'TEFL Express' priority-marking service with your course, you are entitled to receive all your assignment feedback within 24 hours (excluding all UK and Irish bank holidays and the period between Christmas Day and New Year). Should we fail to meet this service level you will be entitled to a refund of the Express Marking fee. 6. Plagiarism 6.1. Plagiarism is defined as presenting someone else s work, in whole or in part, as your own. If a student is suspected of plagiarism by their tutor or the Company, the student will be issued with a formal warning. If plagiarism by the student continues, the matter will be referred to the Director of Studies for his investigation. If the Director of Studies, in its sole discretion, reasonably suspects plagiarism, he has the right to fail and dismiss the student from the course without any liability on the part of the Company. Where a student is dismissed from a course due to plagiarism, no refunds will be given by the Company and no certificate will be issued. 7. Failure of Course 7.1. Online TEFL Courses and Specialist TEFL Courses: Students are given unlimited attempts to complete each auto-marked assessment (a 'progress check') in the Online TEFL Course and the Specialist TEFL Course. Students are given three (3) attempts to complete each tutor-marked assessment (a 'checkpoint' or 'assignment') in the Online TEFL Course and Specialist TEFL Course. If on the third attempt, the student has failed to take the tutor s suggestions, comments and advice on board and has still not achieved the level deemed acceptable by the tutor, then the student s final submission will be forwarded on to the Director of Studies The Director of Studies will then review the assessment and reserves the right to fail the student at this point If the candidate fails the course they are entitled to ask for and be given reasons for this failure. All failed candidates will receive an informing them of the reasons why they have not passed within fourteen (14) days of the end of the course date In the event that a candidate fails the course, no certificate will be issued, and no refunds will be given. The Company reserves the right to not accept failed candidates on subsequent courses where this has been result of failing to comply with these terms and conditions, including without limitation clause 17 in respect of Tutor Authority and Candidate Behaviour.

5 8. Proof of Enrolment/Completion Letters 8.1. If, for any reason, a proof of enrolment or completion letter is required by a student, the student should make such a request in writing or by telephone to the Company. At the time of making such a request, the student must pay to the Company an administration fee per requested document of 20 / US$30 / CA$30 / 25 / AU$40 / NZ$45 / ZAR 350. The Company will only process requests for which it has received payment of the administration fee in cleared funds. 9. Certificates 9.1. All students enrolled the following courses will receive a hard copy certificate upon successful completion of their entire course package i-to-i Foundation Certificate (20 hours), i-to-i Foundation Certificate (60 hours), i-to-i Professional Certificate (120 hours), i- to-i Professional Certificate (140 hours) Every endeavour is made to ensure that certificates reach students who have passed the course within 28 days of completion of all of your course components. The Company, however, cannot be responsible for certificates that are not received due to postal issues or due to you providing incorrect contact details. If you have not received your certificate within 28 days of passing your course, please contact the Company for assistance at [[email protected]] Any students who are not enrolled on the courses outlined in 9.1 and require a hard copy certificate can do so subject to paying the fee outlined in section All students can request a new certificate to replace a lost certificate for an administration fee of 20 / US$30 / CA$30 / 25 / AU$40 / NZ$45 / ZAR 350. This fee includes standard postage and packaging. If the student requires alternative postal arrangements, this will solely be at the cost of the student, and is subject to availability. 10. eresume 10.1 You shall at all times use the eresume in accordance with these Terms and strictly for your personal and non-commercial use only You agree and acknowledge that the eresume has privacy settings which you can use to control public access to your eresume. i-to-i shall not be liable for any breaches of confidentiality and privacy where such breaches arise out of or in connection with your use of the privacy settings on your eresume You agree that i-to-i has the right to suspend your account at any time should you fail to adhere to these Terms. This will include the removal of all courses access associated with your account Should we suspend your account for breach of these Terms then no refund is due regardless of the date of purchase, course progression or any other factor(s) In using the eresume you take sole responsibility for: Adding all content to your eresume; All content that appears on your eresume, the management of your job search & any job application process; Setting content to private / public (content is set to private by default and can be changed using the functionality in your learning portal); Ensuring all information contained within your eresume is not inaccurate, false, incomplete, untrue or may be deemed a misrepresentation of the facts; Ensuring no material is posted that could be deemed as offensive, discriminatory or illegal;

6 Immediately notifying if you suspect or have any reason to believe an employer accessing your public eresume profile is not legitimate or providing false information You acknowledge and accept that using the eresume service does not guarantee you will: Find a job suitable to your specific qualifications, skills, training and experiences; Secure interviews with employers; Secure a job; and Achieve any specific results whatsoever 10.7 You acknowledge and accept that: We do not provide a service to create your eresume for you. However, we will provide you with instructions as how to use the service and eresume examples for you to access within your learning portal; We take no responsibility for anything that happens once you accept a position of employment or during your employment search; We do not verify the identity of employers or employment agents using the site. 11 System Maintenance and Upgrades 11.1 From time to time our online systems need to be taken down for essential maintenance and upgrading (for the avoidance of doubt this clause is not limited to essential maintenance and upgrades). The Company will always endeavour to do keep system down-time to a minimum No refund or time in lieu will be given for periods of unavailability lasting up to a maximum of 72 (seventy-two) consecutive hours In the unlikely event access is denied for a period in excess of 72 (seventy-two) consecutive hours candidates course expiry will be extended by the period of the outage (rounded to the nearest 24 hours) The Company reserves the right to remove access to unsupported versions of our online learning platform at any time with 3 (three months) notice. 11. Limitation of Liability Subject to clause 11.3, the liability of the Company to the student in respect of the provision of the course, the cancellation, postponement or amendment of the course, any negligence, any breach of the contract, or arising in any other way out of the subject matter of these terms and conditions, will not extend to: any indirect losses or damages, or to any loss of profits, loss of contracts or opportunity, whether direct or indirect, even if the Company had been advised of the possibility of those losses or if they were within the Company s contemplation; or any costs or expenses incurred by any person or organisation in connection with travel, accommodation, reservations or other arrangements In any event, subject to clause 11.3, the liability of the Company to the student in respect of the provision of the course, the cancellation, postponement or amendment of the course, any negligence, any breach of the contract, or arising in any other way out of

7 the subject matter of these terms and conditions is limited to the amount of course fees received from or on behalf of the student in respect of the course Nothing in these terms and conditions will operate to limit or exclude the liability of the Company for death or personal injury arising from the Company s negligence, fraud or any other liability that, by law, cannot be limited or excluded Views expressed by tutors are their own. The Company does not accept any liability for advice given or views expressed by tutors The Company accepts no liability for loss or damage to the student s property and shall not provide any insurance cover whatsoever to the students The warranties and undertakings given by the Company in these terms and conditions are, to the extent permitted by law, given in lieu of all implied conditions, warranties, representations or other terms, including any relating to satisfactory quality, fitness for a particular or any purpose, or the ability to achieve any particular result The Company will not be liable for any failure or delay in the performance, in whole or in part, of any of its obligations in connection with the provision of the course arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of the Company or its suppliers such as (by way of example and not by way of limitation) war, threat of war, riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fire, epidemics, health risks and pandemics, acts of God, hurricanes and other actual or potential adverse weather conditions and any other similar events Students are strongly advised to take out insurance against cancellation of their course if their travel costs are likely to be substantial. 12. Complaints Your written notification of complaint should be sent by to [email protected], stating your booking reference (if applicable) and all relevant information. We will acknowledge your written notification within 7 days of receipt by us and we aim to provide a full response within 28 days of receipt by us. 13. Privacy Policy i-to-i UK Limited s Privacy Policy sets out what information we collect, how we collect it, and what we do with it. INFORMATION ABOUT YOU Your Information This refers to a combination of information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking ( your information ). Your information is collected when you request information from us, contact us (and vice versa) or make a booking. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we can to keep it current, accurate and complete.

8 Our Use of Your Information (1) For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only permit travel if you provide your advance passenger data (for example Caricom API and US secure flight data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate. (2) We may collect and process your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies and our service providers who act as data processors on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, marketing, customer purchasing preferences and trends, dispute resolution/litigation, credit checking and debt collection. (3) Information (such as health or religion) may be considered sensitive personal data under the Data Protection Act We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency. If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking. Direct Marketing Material (1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. Our websites will assume you to agree to e-communications when you make a booking. We will tailor the information we send you unless you tell us not to. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation. (2) You may indicate your preference regarding receiving third party direct marketing material. (3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of Your Rights below. Your Rights (1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a 10 fee) and to correct any inaccuracies.

9 (2) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our unsubscribe or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way. (3) For a list of relevant brands, please send us your request. Please write to i-to-i UK Limited, Legal Department, TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex RH10 9QL. Foreign Controls Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country. USE OF TOOLS/"COOKIES" AND LINKS TO OTHER WEBSITES If our contact and dealing with you is via our website(s), we may use cookies. To find out more about the types of cookies on our website(s), how we use cookies, to disable them or to change your preference and more, please refer to the information provided on our website(s). By using our website(s), you consent to our use of cookies. Our website(s) may contain links to third party websites or micro-sites not controlled or owned by us. For example, reference sites or ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully. MONITORING To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; (3) transactions and activities at all points of contact; and (4) web traffic, activities, etc. and social media. All recordings and derivative materials are and shall remain our sole property. SECURITY STATEMENT We have taken all reasonable steps and have in place appropriate security measures to protect your information. CHANGES TO THIS POLICY Any changes to this Policy will be either posted on our website, brochure and/or made available on request. 14. Promotional Marketing Any likeness or image of you secured or taken on any of our courses may be used by the Company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet, anywhere in the world. By making a booking, a student s individual consent for such promotional marketing is deemed to have been granted unless otherwise indicated by the student, in writing or by to the Company, prior to the start of the course.

10 14.2. You must abide by all the rules of the venue at which your Weekend Classroom Course is held If you are affected by any condition, medical or otherwise, that might affect your or other people s enjoyment of the course, you must advise us at the time of booking For the purpose of this section, reference to you or your includes any person who is a party to your booking. 15. Your Course Any courses we arrange for you must only be completed by those people named on your invoice (or on the latest amendment invoice). You are not allowed to share the courses or their contents or, save where these terms and conditions provide otherwise, transfer any course to another person. 16. Accuracy of Brochure, Website and other Marketing Materials All information in our brochure, website and other marketing materials is to the best of our knowledge and belief correct at the time of publication. However, we reserve the right to make changes to information contained within our brochure, website and other marketing materials and will advise you of these changes at the time of booking or when they are known to us. This advice will be limited to that which is fundamental to the contract or which we believe may affect your completion of the course. 17. Course Details Course details sent to you from the Company contain up-to-date definitive information about the course itinerary and arrangements. Should there be a discrepancy between the information in the brochure or website and the course details, the information in the course details supersedes that in the brochure or on the website and will be considered the most up-to-date and accurate. 18. Severance If a court or any other competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these terms and conditions shall not be affected. 19. Third Party Rights A person who is not a party to the contract shall not have any rights under or in connection with it. 20. Variation of these Terms and Conditions The Company reserves the right to vary these terms and conditions from time to time and the current version will be that published on the Company s website

11 21. Law and Jurisdiction These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with English law and both you and the Company irrevocably submit to the exclusive jurisdiction of the courts of England and Wales. Terms and Conditions Specific to the Weekend Classroom Course (20 hours) 22. What is Included / not Included Transport to/from the course venue and accommodation is not included in the price of the Weekend Classroom Course. In most cases refreshments, such as tea or coffee, are provided during the course but all food and other related costs are not included in the price of your Weekend Classroom Course Please note that there is no right to cancellation where the Weekend Classroom Course begins within 15 (fifteen) days, starting from the date of the Confirmation Invoice. 23. Change to Course Dates or Location by the Candidate Save as provided to the contrary in the terms below in respect of the Simple Flexibility, you may make changes to the date or location of your Weekend Classroom Course for the following administration fees: if a candidate wishes to change the date or location of their Weekend Classroom Course during the Cooling-Off Period, the candidate may do so free of charge, save that candidates cannot change the date or location of their Weekend Classroom Course 15 (fifteen) days or less before the start date of the Weekend Classroom Course (inclusive) and will not be entitled to any refund for non-attendance at the course (e.g. candidates who book a Weekend Classroom Course within 15 (fifteen) days of the course start date will not be able to change the date or location of their Weekend Classroom Course and will not be entitled to any refund for non-attendance at the course); if a candidate wishes to change the date or location of their Weekend Classroom Course after the expiry of the Cooling-Off Period but more than 30 (thirty) days before the start date of the Weekend Classroom Course, the candidate must pay to the Company an administration fee of 50 / US $80 / CA $80 / 60 / AU$80 / NZ$90 / ZAR 850; and if a candidate wishes to change the date or location of their Weekend Classroom Course after expiry of the Cooling-Off Period but between 30 (thirty) and 16 (sixteen) days before the start date of the Weekend Classroom Course (inclusive), the candidate must pay to the Company an administration fee of 100 / US$160 / CA $160 / 120 / AU $160 / NZ$180 / ZAR Candidates cannot change the date or location of their Weekend Classroom Course 15 (fifteen) days or less before the start date of the Weekend Classroom Course (inclusive) and will not be entitled to any refund for non-attendance at the course If a genuine emergency prevents you from attending your course, subject to the sole discretion of the Head of Operations and Support, and subject to availability, you may be able to re-book your course providing you:

12 pay to the Company an administration fee of 75 / US $120 / CA $120 / 90 / AU $120 / NZ $135 / ZAR 1350 to re-book your course; and provide written proof of the emergency (such as a doctor s note) before the re-booking is made You must arrive at your Weekend Classroom Course at least 15 (fifteen) minutes prior to the start of your course for each day of the course so that you are ready to commence the course at the specified start time. As part of the criteria to pass the course, you must complete a specified number of hours of classroom tuition. If you do not complete such specified hours, you will fail the course. Save in the event of a genuine emergency (as set out above), if you do not attend any day of your course, or you arrive more than 15 (fifteen) minutes after the start of your course on any day of the course, or you leave any day of your course before the specified end time, or you are late returning to the course following a break on any day of the course, you may fail the course and will not be entitled to any refund or transfer to another course Please note that: you can only make a maximum of 3 (three) changes to your course date or location; and changing your course is subject to availability Simple Flexibility If you have purchased the 'Simple Flexibility' product in conjunction with your Weekend Classroom Course you can make changes to the date and location of the course free of charge up until 15 (fifteen) day before the scheduled course start date. Should you wish to make a change to the course date within 15 days of the course start date a fee of 50 / US$80 / CAN $80 / 65 / AU $90 / NZ $100 / ZAR 900 is payable Cancellation and Transfer of Course by the Candidate If the candidate cancels their place on a course at any time after expiry of the Cooling-Off Period, the candidate will not be entitled to a refund, except in exceptional circumstances as set out in this clause, at the sole discretion of the Company. In such circumstances where a refund is given, an administration fee may be levied. 24. If we Change or Cancel your Course The Company reserves the right to change or cancel the course. The very nature of the courses offered requires flexibility by all parties. For this reason the outline itinerary and description provided by the Company to the candidate must be taken as an indication of what may take place on the course and not as a contractual obligation. The Company shall make reasonable efforts to deliver the course as outlined by the Company, however the Company reserves the right to: change or amend the course structure, content or syllabus; change or amend the individuals responsible for organising or delivering the course, including without limitation the tutors; change the course venue; and change the course timetable.

13 24.2. Weekend Classroom Courses have minimum required attendance levels and the Company reserves the right to cancel or postpone the course if the minimum required number of candidates for the course has not been reached The Company will endeavour to inform the candidates about cancellations, postponements and amendments to the course with as much notice as reasonably possible If a course is postponed by the Company or an amendment is made to a course by the Company, the candidate may elect to attend the course as postponed or amended or to receive a full refund of the course fees received by the Company in respect of the course. If the candidate wishes to receive a refund in such circumstances, the candidate must notify the Company Candidates who have purchased the Weekend Classroom Course (20 hours) as part of the i-to-i Professional TEFL Certificate (140 hours) and are eligible for a refund will be refunded 35% of the fee paid for the i-to-i Professional TEFL Certificate 140 hour course minus any card surcharge If the course is cancelled by the Company, the candidate shall receive a full refund of the course fees received by the Company in respect of the course The Company cannot be held responsible for any non-refundable travel costs that have been incurred by the candidate to attend a Weekend Classroom Course that has been cancelled, postponed or amended by the Company 25. Passing the Course Attendance at the course does not guarantee that the candidate will pass the course. However, failure to be present for the full duration of the course will result in failure of the course If, in the professional opinion of the tutor, the candidate does not reach the required level in the following areas the candidate may fail the course: full participation on the course; an awareness of the basic concepts of language teaching and sufficient assimilation of the course content; a native-level of English language and knowledge of English language materials; an ability to plan lessons with and without aid of course books, to include Presentation, Production and Practice activities; an awareness of classroom management; an ability to take advice from both tutors and peers, and the capability to improve as a result; and failure to comply with these terms and conditions, including without limitation clause 17 in respect of Tutor Authority and Candidate Behaviour.

14 26. Complaints If for any reason you are not satisfied with our service before or during your course, please notify us immediately in writing by ing If you are not satisfied with the course during the first day of the Weekend Classroom Course, you must speak to the tutor on the day. If your problem cannot be resolved by your tutor on the day, you should notify the Company in writing of your complaint on the Monday morning following the course. 27. Tutor Authority and Candidate Behaviour On a course it is necessary that you abide by the authority of the tutor (who represents the Company), the Company and the Company s staff or agents. If you commit any illegal act when on the course or if in our reasonable opinion or the reasonable opinion of the tutor or another person in authority your behaviour is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or is likely to cause damage to property, danger, distress or upset, disturbance or annoyance to others or puts any other candidate, tutor, or the Company s staff or agent in any risk or danger, on the telephone, in writing or in person, (please note that this includes without limitation use of, being in possession of or being under the influence of any intoxicants or illegal substances during a course), we may terminate your course (and where applicable, remove you from the course venue) without liability on our part. In any of these circumstances, no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour, including but not limited to (i) repairing or replacing property lost, damaged or destroyed by you and (ii) compensating any candidate, tutor, the Company s staff or agent affected by your actions. Criminal proceedings may also be instigated You must abide by all the rules of the venue at which your Weekend Classroom Course is held If you are affected by any condition, medical or otherwise, that might affect your or other people s enjoyment of the course, you must advise us at the time of booking. For the purpose of this section, reference to you or your includes any person who is a party to your booking