Welcome to. Patriots FCU Member Conversion Guide

Transcription

1 Patriots FCU Member Conversion Guide Important information you need to know about your accounts and account conversion. Please review and retain for your records Welcome to

2 Table of Contents Welcome...2 What You Need To Know Important Dates...3 What Will Not Change...3 What May Change...3 What Will Change...4 Relationship Rewards...5 Online Banking...7 What You Need to Know about Overdrafts...9 Direct Deposit Transfer Form Account Conversion Chart Account Agreement & Truth-in-Savings Disclosure and Electronic Services Disclosure & Agreement...Center Fold Insert Schedule of Fees and Charges Account Access Deposit Accounts Consumer & Real Estate Loans Deposit Rate Sheet Consumer Loan Rate Sheet PFCU WELCOME GUIDE

3 Welcome to Southland Credit Union Iam both excited and honored to welcome you to Southland Credit Union! On August 18, 2014, the Board of Directors of Patriots Federal Credit Union(PFCU) overwhelmingly voted for their Credit Union to merge with Southland Credit Union. This vote joined two Credit Unions with a common goal and purpose to provide you, the Member-owner, with personalized and friendly service and with financially rewarding products. This partnership ensures that you will continue to see these benefits, along with new and enhanced features that could have only been made available by partnering with Southland. Our combined Credit Union now has over a half billion in assets and over 55,000 Members with eight full-service branch locations throughout Los Angeles and Orange counties. These branches are in addition to the more than 5,000 CO-OP Shared Branch locations and nearly 30,000 CO-OP Network ATMs available to Southland Members nationwide with no surcharge fees. Southland also provides convenient access through industry-leading online and mobile banking technologies. The result is a stronger credit union, with the ability for you to access your accounts in more places than ever before. Beginning Friday, October 30, 2015 at 3:00pm, your Credit Union will begin integrating the core systems and processes of PFCU into Southland. During this two-day conversion process, system access, like ATMs and online banking, will be temporarily unavailable. Rest assured, your Credit Union will be working vigilantly over the weekend to ensure all systems are up and operating for business on Monday, November 2, When this process is completed, you will have full access to all of Southland s features and benefits. I encourage you to explore this Welcome Guide, it includes more details on Southland s products and services, and explains what this conversion means for you. If you have any questions, please do not hesitate to contact us at or through Southland s website at SouthlandCU.org. Again, welcome to Southland Credit Union. I am excited, as I know that you are, for the great possibilities this partnership will bring. Sincerely, Ferris R. Foster President / CEO Southland Credit Union WELCOME GUIDE PFCU 2

4 Important Dates DATE Mid October, 2015 October 30, 2015 WHAT YOU NEED TO KNOW WHAT WILL HAPPEN New Southland VISA Debit / ATM cards will be mailed to current PFCU card holders. VISA Debit Cards will be sent to Members with Checking Accounts, all others will receive an ATM Card. Information about your PIN selection will be included in the mail with your new card. PFCU MasterCard Debit / ATM cards will expire at 3:00 pm PFCU 24 Hour Information Line will no longer be available after 3:00 pm Starting at 3:00 pm, access to your accounts will be temporarily unavailable Tustin Branch will remain open until 5:30pm Important Account Access Notice We will begin systems integration at 3:00pm on Friday, October 30, You WILL NOT HAVE access to your accounts until Monday morning, November 2, including: Getting Cash at ATMs MasterCard Purchases with Debit Card Telephone Banking Online Banking and Bill Pay November 2, 2015 You are now a Member on the SCU Core System and can now start to do all of the following: Conduct business at all of SCU s branch locations Enroll for SCU eservices starting with online banking Download SCU s Mobile Banking App - see account access for details Access your account information via telephone with Quickline Begin using your new SCU VISA Debit / ATM cards after 9:00 am What Will NOT Change Great Service Southland Credit Union is dedicated to exceptional Member service resulting in superior financial strength, offering convenience, courtesy, and valued solutions. PFCU Checks You can continue to use your existing PFCU checks. When it is time to reorder, your new checks will have your SCU account information. Internal Account Transfers Your scheduled PFCU internal transfers from your credit union accounts and transfers for loan payments will continue uninterrupted. VISA Credit Card Your former Patriots VISA Credit Card that was held by ELAN, will stay with Elan. You can continue to use your existing VISA Card without interruption. Tustin Branch Your Tustin branch will remain open at this time with the same hours. See Page 16 for a listing of all Southland branches and hours. What MAY Change Overdraft Protection Your current overdraft protection will not change, including your Courtesy Pay. You must, however, Opt-In to receive Courtesy Pay for debit card purchases if you have not already done so. See page 9 to learn more, or log onto starting November 2, Existing Direct Deposit/ACH Your current Direct Deposits for payroll, government, or recurring deposits will continue without changes. Account Numbers We are making every effort to keep your existing PFCU account numbers during the conversion. There may however, be a few PFCU account numbers that may not convert. If your account number is one of these accounts and has to change, you will be notified by mail prior to October 30, PFCU WELCOME GUIDE

5 What WILL Change Effective November 2, 2015 Core Conversion Your accounts will be moved from the PFCU computer core to SCU s computer core. When this happens, you will have full access to all of SCU s products and services. Account Conversion Your accounts will convert from PFCU accounts to SCU accounts and be subject to SCU s terms and conditions. Please see Account Conversion Chart, Truth in Savings Disclosure and Schedule of Fees and Charges for all account details. Account Access and Services Access to your accounts including ATM, phone, branch and online access will also change. Please see below for details. International Wires SCU does not offer outgoing international wires. You will still be able to send domestic wires; however, you will no longer be able to send wires internationally. Western Union SCU does not offer Western Union. Rewards! Debit Card Points Program The Rewards! program will no longer be available and you will not earn points after You have until , to redeem your points. Points not redeemed by , will be forfeited. MasterCard Debit Cards Your New Southland Debit Card is a VISA Debit Card and not a MasterCard. What does this mean to you? You can make purchases with your card anywhere VISA is accepted. You are also covered by all of the protection offered by VISA including better return protection. New Direct Deposit/ACH When scheduling a new Direct Deposit/ACH, please use SCU s routing and transit number: and your new Southland account ID numbers. For a complimentary sheet of Southland checks (which includes your Checking ID and MICR line), call or visit any one of our 8 Southland branches. Online Banking and Bill Payment Your online banking log in credentials will change. You will need to re-enroll on or after November 2, 2015 at SouthlandCU.org. See page 7 for details. Your bill payment processor will also change with the conversion and will require new enrollment. Any payments scheduled on or after October 31, 2015 will not be honored. PFCU Access & Services Southland Credit Union Access & Services Old Routing and Transit Number: NEW Routing and Transit Number: ATM Network Master Card Debit Card ATM Network VISA Debit Card CO-OP ATM Network Unlimited FREE withdrawals from nearly 30,000 CO-OP ATMs Make purchases anywhere MasterCard is including 9,000 deposit-taking ATMs and 5,500 7-Eleven accepted locations Unlimited FREE Point of Sale access Make purchases anywhere VISA is accepted Unlimited FREE Point of Sale access Branch Network Branch Network PFCU has 1 branch Southland has 8 proprietary branch locations (see map on CO-OP Shared Branching back cover) CO-OP Shared Branching with access to over 5,000 shared branch locations nationwide Customer Service Member Service Call Center toll free Maxxar Telephone Information Line Quickline Southland s Teller Phone You will be prompted to select a PIN the first time you call Online Banking & Bill Pay Not Offered FREE Online Banking Services Including: * $4.95 Monthly Fee with 90 days of inactivity FREE Unlimited Bill Pay FREE estatements FREE etransfers Mobile Banking Not Offered FREE Mobile Banking for your cell phone or web-enabled devices* View Balances Transfer Funds Pay Bills Make Deposits Apps available for Android and Apple iphone and ipad *You may be charged access rates depending on your carrier. Web access is needed to use Mobile Banking. Check with your service provider for details on specific fees and charges. Some restrictions may apply. Mobile Deposits is available to Members in good standing only. While access to Southland epay is available through Mobile Banking, you will need to load and manage your payees online with ebranch. WELCOME GUIDE PFCU 4 N E W

6 We Our Members We value our relationships and feel that great relationships deserve great rewards. The stronger your relationship with us, the greater your rewards! Southland s Relationship Rewards is a program that rewards you with increased savings and benefits for making Southland your primary financial partner. As a cooperative, Southland depends on the participation of our Member-owners to remain a leading financial provider. Member participation enables us to provide you with the valuable products and services you deserve. Earning Rewards is Easy If you qualify, you are automatically enrolled. Want to earn more the higher your total balances, the greater your rewards! Southland Members can earn Relationship Rewards like: Free ATMs Enjoy unlimited free access to nearly 30,000 CO-OP network ATMs Cash Back Earn rebates on ATM surcharge fees Higher Certificate Rates Earn a rate bump on Certificate Accounts Loan Discounts Receive consumer loan discounts on current and future consumer loans Mortgage Fee Rebate We ll reduce our already low closing cost fees by up to $500 And so much more See Relationship Rewards program for complete details 5 PFCU WELCOME GUIDE

7 Relationship Rewards OWNER REWARDS PREMIER PLATINUM Tier Qualifications in combined deposit and loan balances * $25 $25 $25,000 $75,000 Account Rewards Access Rewards Loan Rewards Product Requirement Personal Checks (Southland Corporate Checks) Share Savings Cash Rewards Checking with Direct Deposit or Bill Pay and 10 Debit Card Transactions and estatements 1 Box Free At account opening Cash Rewards Checking with Direct Deposit or Bill Pay 1 Box Free Per Year Cash Rewards Checking with Direct Deposit or Bill Pay Unlimited Overdraft from Savings Fee Free Free Annual IRA Participation Fee Free Free Health Savings Account Fee Free Free Cashier s Checks Free Free Free Certificate Account Rate Increase.05%.10% Stop Payment Checks/ACH/ePay $10 Online $10 Branch Checking Paper Statement Fee Free Free Free Rebates for ATM surcharge fees charged by other banks Up to $20.00 per Month Up to $20.00 per Month Free Unlimited ATM Cash Withdrawal Limit $500 $500 $1,500 $1,500 Immediate Cash Back from ATM Deposits Daily Maximum for Debit Visa Signed Transactions $200 $200 $2,500 $3,000 $1,500 $2,000 $3,000 Vehicle & Consumer Loans.10% Discount.25% Discount Vehicle & Consumer Loan Discount for Automatic Payment.25% Discount.25% Discount.25% Discount Mortgage Loan Fee Rebate $350 $500 Service Rewards Notary Service 1 Free Per Month Unlimited Domestic Wire Transfer Free *- Southland Cash Rewards Checking Account is required to be eligible for Relationship Rewards benefits - Relationship Rewards tier eligibility is calculated and updated on a quarterly basis - Program and benefits subject to change at any time - See Relationship Rewards Disclosures for complete details including eligible balances and qualification requirements. Disclosure is available at any branch or online at WELCOME GUIDE PFCU 6

8 ATTENTION BILL PAY USERS Please make a copy of your Patriots bill payee details. You will need this information when adding them to your new Southland account. Online Banking Southland ebranch and epay We are excited to introduce you to Southland s Home Banking Southland ebranch. ebranch offers an intuitive experience with more tools and features to streamline your online and mobile banking experience. Enjoy access to your accounts online to pay bills, transfer funds and much more. With ebranch you will be able to receive paperless statements and alerts about your accounts. You can also design your page with your favorite view to easily manage your account, and more. [ ] Your current Patriots Online Branch user ID is not a valid login. As a first-time Southland ebranch user, you will be prompted to create a unique personalized User Name and Password for all future sessions. Our online banking platform utilizes a friendly Multifactor Authentication process. When it comes to our Members financial information, Southland is dedicated to providing the most advanced protection available. Our heightened security will help ensure that your personal information is protected. You will be able to choose a personal user name, answer a series of personal security questions, select a pass-phrase and an individual image to identify your account login. It is important to safely store these credentials for future reference. What Can I Expect in Online Banking? Southland s online banking allows one credential per 7 PFCU WELCOME GUIDE account. If you would like the ability to transfer funds between multiple accounts you own, please complete the Transfer Between Accounts Authorization Form. User-friendly and customizable homepage You will have the ability to personalize the look of your Home Landing page, with options of which screens you utilize most often. To customize your Home page go to Your Preferences and select what items are your favorites. Options available are Account Summary, Transfer Status, Loan Status, Bill Payment History, and Alerts. You can even click and drag to arrange your tools in the order you want. Alerts and Reminders Create custom alerts for when your balance falls below a certain threshold, set up reminders for special dates, to let you know when a check has cleared, and even remind yourself when a loan payment is due. You can access Alerts under the Account Management tool. Budgeting tools Money Manager is a new budgeting tool. Track your expenses, set savings goals, and so much more. Quick access to key financial tasks With a customizable home page and quick clicks, your online banking experience is now quicker and easier to use. Convenient access to epay and estatements For more information log on to today! Internet access is needed to use Online Banking. Check with your service provider for details on specific fees and charges. Some restrictions may apply. While access to Southland epay is available through Mobile Banking, you will need to load and manage your payees online with ebranch.

9 ebranch / Quickline Transfer Between Accounts Authorization Fax to Southland Credit Union at: (866) I/we hereby request the ability to transfer funds between the following accounts using ebranch and Quickline. All account owners must sign before request is processed. Any one Member/Owner of the account(s) referenced below may terminate this request at any time upon written notification. Please allow one business day to establish and terminate transfer access. From Account #: Member s Name (please print): Member s Signature: Joint Owner s Name (please print): Joint Owner s Signature: Joint Owner s Name (please print): Joint Owner s Signature: To Account #: Member s Name (please print): Member s Signature: Joint Owner s Name (please print): Joint Owner s Signature: Joint Owner s Name (please print): Joint Owner s Signature: Terminate Transfer Between Accounts Authorization I/we hereby request to TERMINATE the ability to transfer funds between the above accounts using ebranch and Quickline. Only ONE account owner signature is required to terminate access. Member Name: Signature: Date: FOR CREDIT UNION USE ONLY Ownership Verified and Access Processed By: Ownership Verified and Access Terminated By: Date: Date: WELCOME GUIDE PFCU 8

10 What You Need to Know about Overdrafts and Overdraft Fees An overdraft occurs when you do not have enough money in your account to cover a transaction, but Southland Credit Union pays it anyway. We can cover your overdrafts in two different ways: 1. Courtesy Pay Program comes with your account and is additional coverage over and above your elected overdraft protection plans. 2. Overdraft Protection Plans transfer from your overdraft line of credit or savings account, which may be less expensive than our Courtesy Pay Program. To learn more, ask us about these plans. What are the Courtesy Pay Program practices that come with my account? We do authorize and pay overdrafts for the following types of transactions: Checks and other transactions made using your checking account number Automatic bill payments We do not authorize and pay overdrafts for the following types of transactions unless you ask us to: ATM transactions Everyday debit card transactions Online bill payments made with Southland epay We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay ATM/Debit card type of transactions. If we do not authorize and pay an overdraft, your transaction will be declined. What fees will I be charged if Southland Credit Union Courtesy Pays my overdraft? The Credit Union will charge a fee of $32 each time we pay an overdraft. What if I want Southland Credit Union to authorize and pay overdrafts on my ATM and everyday debit card transactions? If you want the Credit Union to authorize and pay overdrafts on ATM and everyday debit card transactions, you must opt-in. To opt-in call, or visit to opt-in online. Please respond by filling out this form: I DO NOT want Southland Credit Union to authorize and pay overdrafts on my ATM and everyday debit card transactions. I want Southland Credit Union to authorize and pay overdrafts on my ATM and everyday debit card transactions. Name: Account Number: Signature: Date: 9 PFCU WELCOME GUIDE P.O. Box Los Alamitos, CA

11 2925 New Direct Deposit FORM Make copies for every party initializing a Direct Deposit to your new Southland Checking Account (i.e. employer, company). Complete information below and give each signed form, along with a voided check from your new Southland Checking Account, to the party making the Direct Deposits. Company details Company Name Address City State Zip Phone Your details Your Name Employee ID/Account # Social Security # Address City State Zip Phone Southland details Southland Credit Union Routing # Jane Member 123 Rainbow St. Any City, CA SAMPLE 1234 Date Pay to the order of $ Dollars Routing # Checking Acct # Check # Deposit details If you wish, you can route your Direct Deposit to more than one Account. Account Type Account Type Southland CHECKING Southland CHECKING Southland SAVINGS Southland SAVINGS Account # Account # Amount $ or % (circle one) Amount $ or % (circle one) I authorize (employer/company) to make deposits directly to my Southland Credit Union Account(s) as indicated above, and authorize Southland to accept such deposits. Member Signature Date P.O. Box 3003 Los Alamitos, CA WELCOME GUIDE PFCU 10

12 Comparison of ACCOUNT CONVERSION CHART Important changes to your products and services Current PFCU Insurance Coverage Deposit accounts are Federally Insured up to $250,000 by the NCUA Current PFCU Savings Accounts Primary Savings/Special Savings Accounts Minimum share balance of $5.00 IRA Savings Account Current PFCU Money Market Accounts Money Management Savings Account Minimum balance required open is $2,000, a $2,500 minimum balance is required to earn dividends $6 excess withdrawal fee per transaction over the 6 electronic transactions allowed per month Pays tiered dividends Current PFCU Checking Accounts Checking Account Earn 0.05% Annual Percentage Yield No minimum balance requirements Monthly Service Fee of $6.00 Overdraft Protection Your current Overdraft Protection preferences will transfer to Southland with the conversion Current PFCU Term Certificate Accounts Certificates and IRA Certificates rates, remaining terms, and any special features on your account will not change Current PFCU Consumer Loans Consumer Loans Vehicle Loans, Signature Loans, Credit Cards, Seasonal Loans and Lines of Credit, will not change Current PFCU Real Estate Loans PFCU Real Estate Loans, Home Equity Loans and Home Equity Lines of Credit New Southland Credit Union Insurance Coverage Deposit accounts are Federally Insured up to $250,000 by the NCUA New Southland Credit Union Savings Account Primary Savings Minimum balance of $5.00 for converted accounts. New accounts will require a minimum share balance of $ $3.00 monthly service fee (waived for Members under 18 or over 65, or waived with Direct Deposit, Southland estatements, Checking, Money Market, Certificate, IRA Account or Loan Balance) IRA Savings Account New Southland Credit Union Money Market Accounts Money Market Checking Account No minimum balance required open, a $2,500 minimum balance is required to earn dividends 3 drafts per month 6 electronic transactions per month Pays tiered dividends (See rate sheet on page 21) New Southland Credit Union Checking Accounts Super Checking Account Earn 0.05% Annual Percentage Yield (See rate sheet on page 21) No minimum balance requirements No monthly service fee No per check charges Overdraft Protection/Courtesy Pay Your current Overdraft Protection preferences will transfer to Southland with the conversion. You must opt-in to receive Courtesy Pay for Debit Card purchases. If you have not already opted in, learn more about Courtesy Pay see page 9. New Southland Credit Union Certificate Accounts At maturity, your account will automatically roll-over into a Southland Certificate at the then current rate to the next shortest term available if a matching term is not available. 3-Month Certificates are not available and will be deposited into your regular savings account upon maturity. If you would like to change your terms, please notify a Representative within 10 calendar days of your maturity date. New Southland Credit Union Consumer Loans Your Consumer Loan rate, payment amount, and any special features on your loan will not change New Southland Credit Union Real Estate Loans If there is a change in terms you will be notified by a separate mailing Please refer to the enclosed Account Agreement & Truth-in-Savings and Schedule of Fees and Charges for complete account details. 11 PFCU WELCOME GUIDE

13 Effective November 1, 2015 SCHEDULE OF FEES & CHARGES GENERAL (Applies to All Accounts) Membership/Association Fee (waived with a minimum initial deposit of $25) (one-time)...$15.00 Stop Payment Order on Checks (per item)...$25.00 Stop Payment Order on Check through ebranch (per item)...$10.00 Stop Payment Order on ACH (per item)...$25.00 Stop Payment Order on epay (per item)...$25.00 Stop Payment on Unclaimed epay Check (per item)...$25.00 Wire Transfer: Incoming...$10.00 Outgoing (domestic only)...$35.00 Southland etransfers: (account to account transfers to or from another financial institution) Incoming... FREE Outgoing... FREE Collection Item (outgoing, incoming, or foreign checks)...$25.00 Collection Item (check by phone)...$15.00 Collection Contact Fee (per contact)...$5.00 Account Research and/or Reconciliation (per hour)...$24.00 Archived Document Retrieval...Actual Costs + Research Fee Legal Processes (subpoena, levy, attachment) (per hour, minimum one hour)...$ rd Party Returned Deposit/Cashed Check (per item)...$10.00 Returned Deposit/Loan Payment (per item)...$25.00 Non-Sufficient Funds (NSF) Returned Fee (per item)...$32.00 Courtesy Pay (per item)...$32.00 Overdraft Transfer from Other Account (excluding Line of Credit) (per transfer)...$5.00 Inactivity Fee (after 1 year of inactivity and combined core deposits less than $1,000) (per quarter)...$10.00 Dormancy Notification Fee (per item)...$2.00 Escheat Fee (after 3 years of inactivity)...$2.00 estatement Copy... FREE Statement Copy (per statement)...$5.00 Returned Mail/Bad Address...$5.00 Replacement ATM/Check Card Fee...$5.00 Rush ATM/Check Card Fee...$25.00 Deposit Adjustment through Shared Branch/ATM/Visa Network...$25.00 ATM/Debit/Visa Card Foreign Currency Exchange Fee on all international purchases, credit vouchers, and cash disbursements... 3% ATM Transaction Fees: (Southland ATM Network includes all Southland and CO-OP ATMs) All In Network Transactions (unlimited)... FREE All Out of Network Transactions (per transaction)...$2.00 SAVINGS ACCOUNTS Primary Savings Monthly Service Fee (Waived for Members under 18 and over 65; or with Direct Deposit, Southland estatements, Checking, Money Market, Certificate, IRA, or Loan balance.) (per month)...$3.00 Health Savings Account (per month)...$2.00 CHECKING & MONEY MARKET ACCOUNTS Checking Paper Statement Fee (Waived for Members under 18 and over 65; or with Direct Deposit, Southland estatements, Bill Pay, Loan balance, or average total deposit balance of $1,500 or more. ) (per month)...$2.00 Opportunity Checking (per month)...$15.00 Copy of Paid Check through ebranch... FREE Copy of Paid Check (first two per statement period free)...$3.00 INDIVIDUAL RETIREMENT ACCOUNTS Annual IRA Participation Fee...$25.00 OTHER SERVICES Money Order (select branches only)...$2.00 Verification of Deposit...$15.00 Business Accounts Cash Deposits (Total deposits in excess of $10,000 per month) (per $100 deposited)...$0.20 Corporate/Cashier s Check Payable to Third Party...$5.00 Coin Exchange: Rolled or Loose Coin from Members... FREE Rolled or Loose Coin from Non-Members... 5% Notary Service: Credit Union Related Business... FREE Non-Credit Union Related Business (per signature)...$10.00 WELCOME GUIDE PFCU 12

14 Now s the time to go paperless... Sign up for estatements today! Signing up for estatements is a quick, easy, and convenient way to view your account statement while doing your part to help your Credit Union save money. We take pride in giving back to our Members in the form of relationship rewards, higher dividend rates, lower loan rates and free services like home banking, mobile banking, mobile deposits, ID Theft protection, and more. There is a significant cost to process, print and mail statements. We would rather give that money back to you.that is why starting in November 2015, Southland will begin charging a $2 checking paper statement fee if you have not signed up for estatements. Avoiding the fee is easy; simply sign up for estatements. (Fee waived for Members under 18 and over 65; or with Direct Deposit, Southland estatements, Bill Pay, Loan balance, or average total deposit balance of $1,500 or more.) Why go paperless? It s FREE...avoid the $2 checking paper statement fee No Clutter...up to 7 years of statements are available online. Fast...eStatements are available days before you would receive them in the mail Easy...Viewing your statement is fast and convenient Go Green...It saves trees and reduces waste Earn Some Green...Receive a $10 bonus * sign up today! Accessing your estatements is as easy as 1-2-3! 1. Log onto ebranch 2. Click estatements tab to enroll 3. Click to view your Statements *Member must elect to receive estatements between September 1 and October 31, 2015 to receive $10 incentive. Incentive will be deposited into your respective Savings Account by September 4, This incentive is available to new estatements users only. Members that have opted out of estatements within 365 days, do not qualify. Offer is subject to change without notice. Limit of one incentive per Membership. Incentive is considered interest and will be reported on a 1099 to the IRS. Visit SouthlandCU.org and sign up for estatements on November 2nd! 13 PFCU WELCOME GUIDE

15 Everyday Freedom Southland VISA 2.99 % APR* *intro Annual Percentage Rate for 12 months on purchases and balance transfers! No Annual Fee Real Time Fraud Monitoring ** ZERO Liability ** Identity Theft Assistance ** And So Much More! Apply Today! *APR=Annual Percentage Rate as of % introductory APR for one year, based on your creditworthiness, available on Platinum cards only. Not every applicant approved for the Platinum card will qualify for the intro rate. After that, your APR will be 8.99% %. This APR will vary with the market based on the Prime Rate. Classic cards APR of 14.99% % based on your creditworthiness and will vary with the market based on the Prime Rate. Balance transfer, cash advance, foreign transaction, and other fees may apply. Terms, features, programs, and conditions subject to change. **Program conditions and restrictions may apply. WELCOME GUIDE PFCU 14

16 Banking NEW On-The-Go Anytime Anywhere with Mobile Banking Online Banking Online Bill Pay estatements eloans etransfers ebranch Mobile Banking Mobile Deposits Mobile Banking Deposit Checks View Balances View Transactions Transfer Funds Pay Bills Locate CO-OP ATMs & Shared Branches Pay Bills And More! Access your Southland accounts anytime anywhere with FREE* Mobile Banking. If you have a web-enabled phone or device, then you are connected to the convenient everyday services you need! Mobile Banking makes banking secure, convenient, and flexible. It s like having a personal branch in your pocket. Mobile banking gives you the added convenience to enhance your banking experience. How do you get started? Most smart phones and web-enabled phones can log into Mobile Banking at m.southlandcu.org. Apps are also available for download through the Android Marketplace and Apple App Store. Southland ebranch registration is required before you can access Mobile banking. If you re already a user, simply use your ebranch user name/account number and password to log into Mobile Banking. If you are not an ebranch user, it s easy to get started. Visit and click on the ebranch Log In button to register. The first time you log into Mobile Banking you will be prompted to register your mobile device. Please follow the authentication process to register your mobile device for your protection. A complete list of supported phones is available at. *You may be charged access rates depending on your carrier. Web access is needed to use Mobile Banking. A mobile device with a camera is required for Mobile Deposits. Check with your service provider for details on specific fees and charges. Southland ebranch registration is required for access to Mobile Banking. Some restrictions may apply. Mobile Deposits is available to Members in good standing only. Southland Membership is subject to eligibility. 15 PFCU WELCOME GUIDE

17 Account Access Account Access ATM Cards VISA Debit Cards CO-OP ATM Network Features/Benefits Access nearly 30,000 FREE ATMs nationwide through the CO-OP Network that s more FREE ATMs than the largest banking network! Aside from the thousands of credit union ATM locations, you can get cash from many popular retail locations such as Walgreens, Costco and 7-Eleven. In addition to ATM access, you can use your VISA Debit Card to make purchases anywhere VISA is accepted worldwide. Your purchases are automatically deducted from your Southland Checking account. Unlimited FREE withdrawals from nearly 30,000 CO-OP ATMs 9,000 deposit-taking ATMs 5,500 7-Eleven locations CO-OP Shared Branching Southland Members can conduct financial transactions by visiting a participating credit union branch of the CO-OP Shared Branch Network. Visit to find a Shared Branch location near you. CO-OP Shared Branches provide access to over 5,000 branch locations and 2,000 self-service locations in all 50 states, Puerto Rico, Guam and military bases around the globe. Online Banking Quickline Mobile Banking Southland Branches Southland ebranch is an easy, safe and convenient way to access your accounts. View your account information, copies of cleared checks, transfer funds, make a loan payment, deposit a check, or even place a stop payment on a check. You can do it all...anywhere you have Internet access. epay Pay your bills with a simple click. You can even schedule automated payments to pay your bills while you are away on vacation. etransfers Electronically withdraw funds from accounts at other financial institutions, and transfer them online to your Southland account for FREE estatements Receive your statement days before you would by mail. Plus, you ll have access to your Patriot s account statements online for up to seven years eloan Apply for a loan for your dream car right from the comfort of your home or office Southland s Teller Phone FREE Mobile Banking for your cell phone or web-enabled devices* View Balances Transfer Funds Pay Bills Make Deposits Apps available for Android and Apple iphone and ipad LOS ALAMITOS (Corporate Headquarters) Los Alamitos Blvd Los Alamitos, CA Hours: Mon Fri 9 6 Sat 9 1 LOS ANGELES 200 S. Spring St. Los Angeles, CA Hours: Mon Fri 8 5 DOWNEY 8545 Florence Ave Downey, CA Hours: Mon Fri 9 6 Sat 9 1 SANTA MONICA 525 Santa Monica Blvd. Santa Monica, CA Hours: Mon Fri 9 6 Sat 9 1 GARDEN GROVE Euclid St. Garden Grove, CA Hours: Mon Fri 9 6 Sat 9 1 LOS ANGELES (Federal Building) 300 N. Los Angeles St. #1244 Los Angeles, CA Hours: Mon Fri 8:30 5 SANTA MONICA (Koll Building-Third Floor) TUSTIN East 17th St Santa Monica Blvd #300-B Tustin, CA Santa Monica, CA Hours: Mon Th 9:30 5 Hours: Mon Fri 8 4 Fri 9:30 5:30 Closed Daily *You may be charged access rates depending on your carrier. Web access is needed to use Mobile Banking. Check with your service provider for details on specific fees and charges. Some restrictions may apply. Mobile Deposits is available to Members in good standing only. While access to Southland epay is available through Mobile Banking, you will need to load and manage your payees online with ebranch. WELCOME GUIDE PFCU 16

18 Cash Rewards Checking... Earn up to $175 * Direct Deposit VISA Debit Card Mobile Banking Online Banking Overdraft Line of Credit 30,000 Surcharge-Free ATMs Earn $50.00 * when you open a NEW Cash Rewards Checking with a NEW Direct Deposit! Earn $10.00 * a month for one year just for using your Southland Debit Card! Receive up to $20.00 * a month in ATM fee rebates! Earn $5.00 * a year for using Southland estatements! * Membership is subject to eligibility. All new accounts will be verified through ChexSystems and are subject to credit approval. Existing Patriots/Southland Credit Union checking account holders with direct deposit do not qualify for the $50 promotional offer for direct deposit or epay/etransfers. Current account holders may choose to convert their existing checking account to a Cash Rewards Checking Account, you may then qualify for the other rewards available. $50 direct deposit/epay/etransfer reward will be deposited to the checking account at the end of the month upon receipt of first direct deposit or first payment made. Qualifications must be met every month to qualify for rewards and reimbursement of ATM fees. Qualifications include direct deposit or use of epay/ etransfer every month and a minimum of 10 debit card purchase transactions posted and cleared per month. Must be enrolled in estatements for 12 full months to earn the $5 reward. If these qualifications are not met, rewards and reimbursed fees will not be paid for that month. Reimbursed ATM fees include Southland out-of-network fees and third-party surcharges. Cash rewards begin on the month following account opening. Limit one cash rewards promotion per account. There is no minimum balance requirement to earn rewards. Offer is subject to change at any time, other terms and conditions may apply. Cash rewards earned are considered interest and will be reported on a 1099 to the IRS. Ask a Representative for details about opening or converting to a Cash Rewards Checking Account today! 17 PFCU WELCOME GUIDE

19 Deposit Accounts DEPOSIT ACCOUNT Savings Accounts Money Market Accounts Certificate Accounts Holiday Club Cash Rewards Checking Features/Benefits A $25 opening deposit into a Savings Account is required to establish membership with Southland Credit Union. Once open, you are eligible for all of the products and services available. $3 Monthly Service Fee Waived with: Direct Deposit, Southland estatements, Checking, Money Market, Certificate, IRA, or Loan balance. Also for Members under 18 and over 65. Tiered rates the higher your balance the more you earn Dividends are compounded daily and paid monthly No minimum investment period No minimum balance to maintain Immediate access to your funds Earned dividends with as little as $2,500 Additional deposits can be made any time Open with as little as $1,000 Choose terms from 6 months to 5 years Receive dividends compounded and paid monthly Certificate can be used to secure a Certificate Secured Loan (IRA CERTIFICATES do not qualify) Jumbo rates available As an added bonus, 6-month and 1-year Certificates feature AcceleRate! Should rates rise, AcceleRate gives you the opportunity to increase the rate of your Certificate one time during the term Set aside money for your holiday expenses with automatic payroll deduction. You determine the amount you d like to save for holiday spending, we ll put the money aside for you, and in early November, your funds will be transferred automatically to your Southland Checking or Savings Account. Reward yourself with a Checking Account that pays you simply for using it. No complicated requirements, just simple easy cash. Earn $50.00* when you open a new Cash Rewards Checking account with direct deposit. Once your first direct deposit or payment clears, you ll earn $50.00! Earn $10.00* a month for one year just for using your Southland Debit Card. Simply make ten Debit Card purchases a month and you ll qualify! Receive up to $20.00* a month in ATM fee rebates! Earn $5.00* a year for opting-in and using Southland estatements! Three Easy Requirements to earn Cash Rewards 1. Enroll in Direct Deposit 2. Perform 10 Debit Card Purchases per month 3. Enroll in estatements Basic Checking No Monthly Service Fee $0 opening balance Overdraft protection from your Southland Savings or Line of Credit Teen Checking No Monthly Service Fee for Teen Checking For students age with a parent co-signer and joint on the account. $0 opening balance Overdraft protection from your Southland Savings Only $2 Monthly Checking Paper Statement Fee Waived for Members under 18 and over 65; or with Direct Deposit, Southland estatements, Bill Pay, Loan balance, or average total deposit balance of $1,500 or more. WELCOME GUIDE PFCU 18

20 Your Dream Car can be a Reality FREE Auto Buying Service Guaranteed Asset Protection (GAP) Mechanical Breakdown Protection (Extended Warranty) New Vehicle Loan Rates starting as low as 1.99 for up to 72 months. Ask a Representative for details! % APR* Loan approval within minutes New Vehicle Loan Rates as low as 1.99% APR * Rate includes a discount of.25% for automatic payments from your Southland Checking Repayment terms up to 84 months Finance up to 130% of the purchase price with tax, license, and insurance *APR=Annual Percentage Rate. Rate quoted as of for a 72-month term. Rate includes a.25% discount for autopay from a Southland Checking or Money Market Account. The monthly payment is $14.75 per $1,000 at 1.99% for 72 months on new vehicles. The monthly payment is $14.25 per $1,000 at 5.24% for 84 months on new vehicles. Other rates may apply based on your individual credit profile. Loans made subject to credit and vehicle qualification, other fees and conditions may apply. Rates are subject to change without notice. Membership is subject to eligibility. All new accounts will be verified through ChexSystems and are subject to credit approval. Rate is for a new loan with Southland Credit Union, converted loans do not qualify and are converted with the rate and term per loan contract with Patriots FCU. If you request to refinance your existing Patriots/Southland Loan, there is a $75 refinance charge. 19 PFCU WELCOME GUIDE

21 Consumer & Real Estate Loans Loans Vehicle Loans New Vehicle Loan Rates as low as 1.99% APR* Features/Benefits Looking to purchase a new or used vehicle that fits your budget? Southland s competitive rates and longer terms on new and used vehicles can help put you in the driver s seat of your dream car! Select from a variety of options that best meet your lifestyle. Receive loan approval within minutes Finance up to 130% of the purchase price with tax, license, and insurance Flexible repayment terms Save an additional.25% on your rate with automatic payments from your Southland Checking Account *APR=Annual Percentage Rate. Rate quoted as of for a 72-month term. Rate includes a.25% discount for autopay from a Southland Checking or Money Market Account. The monthly payment is $14.75 per $1,000 at 1.99% for 72 months on new vehicles. The monthly payment is $14.25 per $1,000 at 5.24% for 84 months on new vehicles. Other rates may apply based on your individual credit profile. Loans made subject to credit and vehicle qualification, other fees and conditions may apply. Rates are subject to change without notice. Real Estate Loans NMLS# At Southland, we can provide you with a FREE Total Cost Analysis that can save you thousands of dollars over the life of your loan. Comparing loan costs side-by-side gives you the lowest total cost loan for your unique needs. Our mortgage experts will walk you through the loan process step-bystep to ensure you choose the best loan that works for YOU! Many Options to Meet Your Needs: Financing for a new purchase or refinance Flexible repayment terms available Fixed rate and Jumbo loans up to $2 Million Adjustable Rate Mortgages (ARM) First Time Home Buyer Program Preferred Realtor Network throughout Southern California And much more just ask! Home Equity Lines of Credit Real Estate Investment Loans: Properties Up to Four Units Maximum Loan Amount: Up to 75% combined loan to value A Home Equity Line of Credit (HELOC) is a low-cost alternative to high-interest consumer loans and credit cards. You can borrow up to 80% of your home s appraised value to do things you want to do such as home improvements, go on your long-overdue vacation even pay off your credit card debt. Since a HELOC is a revolving line of credit it allows you to access your funds when you need to. If a Mortgage Loan doesn t fit your needs, Southland s HELOC Prime may be right for you. Rates as low as Prime +1.25% 1 Flexible monthly payments No Fees No Points Cash advances available any time, up to your available credit limit Credit lines up to 80% of your home s equity up to $500,000 Convenient Access with HELOC Access Card 1) APR=Annual Percentage Rate. Loans are subject to credit and collateral qualification, other fees and conditions may apply. Rates are subject to change without notice. Other rates may apply based on your individual credit profile. The rate shown assumes that you have a FICO of 700 or above. Prime is based on the Wall Street Journal Prime Rate + margin based on credit score. All HELOCs are variable rate loans. Rates can change monthly on the first of the month. Rate cannot change by more than 5% in any one year. The rate cannot drop below 4.5% or exceed 15%. 10-year interest only terms followed by a 15-year amortized payback period. $50 annual fee is waived on HELOCs with a minimum outstanding of $10,000 for 30 days during the year. If the loan is paid off and closed during the first 3 years of the loan, you will be charged a $450 early termination fee. Real Estate Loans are subject to credit approval. Property you own which generates income is not eligible. Credit limit determined by the equity in the real property, which is used as security for the loan. Membership is subject to eligibility. All new accounts will be verified through ChexSystems and are subject to credit approval and verification of equity. Rates and terms are subject to change without notice. Additional Loans Available Visa Credit Cards Signature Loans Personal Lines of Credit Share Secured Loans Motorcycle Loans Personal Watercraft Loans Boats/Motor Homes/Travel Trailer Loans And More WELCOME GUIDE PFCU 20

22 Deposit Rates Exclusive Rates for Southland Members Primary Savings & Holiday Club Account Account Type Annual Percentage Yield Dividend Rate Minimum Deposit Minimum Balance Primary Savings.050%.050% $25 $25 Holiday Club.050%.050% $0 $0 Business Checking Account Account Type Annual Percentage Yield Dividend Rate Minimum Deposit Minimum Balance Premium 0.050% 0.050% $0 $0 Money Market Account rates based on balance Effective Date: September 01, 2015 Account Type Annual Percentage Yield Dividend Rate Minimum Deposit Minimum Balance Tier % 0.000% $0 $0 Tier % 0.100% $2,500 $2,500 Tier % 0.150% $10,000 $10,000 Tier % 0.250% $50,000 $50,000 Tier % 0.300% $100,000 $100,000 Tier % 0.350% $150,000 $150,000 IRA Account Account Type Annual Percentage Yield Dividend Rate Minimum Deposit Minimum Balance Savings.050%.050% $0 $0 Health Savings Account Account Type Annual Percentage Yield Dividend Rate Minimum Deposit Minimum Balance Savings.050%.050% $0 $0 Term Share Certificates & IRA Term Share Certificates * Roth & Traditional Term Annual Percentage Yield Dividend Rate Minimum Deposit Minimum Balance 6-Month (AcceleRate) 0.250% 0.250% $1,000 $1,000 1-Year (AcceleRate) 0.350% 0.350% $1,000 $1,000 2-Year 0.450% 0.499% $1,000 $1,000 3-Year 0.750% 0.748% $1,000 $1,000 4-Year 1.000% 0.995% $1,000 $1,000 5-Year 1.500% 1.489% $1,000 $1,000 Jumbo Share Certificates & IRA Term Share Certificates * Roth & Traditional Term Annual Percentage Yield Dividend Rate Minimum Deposit Minimum Balance 6-Month (AcceleRate) 0.400% 0.400% $100,000 $100,000 1-Year (AcceleRate) 0.500% 0.499% $100,000 $100,000 2-Year 0.600% 0.599% $100,000 $100,000 3-Year 0.900% 0.896% $100,000 $100,000 4-Year 1.150% 1.144% $100,000 $100,000 5-Year 1.650% 1.637% $100,000 $100,000 *Certificate and IRA Account Agreement and Disclosure - The Certificate and IRA Account Agreement and Disclosure is included in the Truth-in-Savings Disclosure. Primary Savings, Holiday Club, and Money Market Accounts are variable rate accounts and rates may change after the accounts are opened. Fees could reduce earnings on these accounts. For Term Share (Certificate) Accounts, the Dividend Rate and APY (Annual Percentage Yield) set forth above would be paid for the Term shown. A substantial penalty will or may be imposed for early withdrawal. For purposes of this disclosure, the Dividend Rate and Annual Percentage Yield were offered within the most recent seven (7) calendar days and were accurate as of the Effective date set forth above. Please call to obtain current rate information. Your deposits are insured up to at least $250,000 ($250,000 for IRA Accounts). The National Credit Union Administration (NCUA), an agency of the U.S. Government, insures your deposits up to $250,000 ($250,000 for IRA Accounts). See Your Insured Funds booklet issued by the NUCA for additional coverage for multiple accounts. 21 PFCU WELCOME GUIDE

23 Consumer Loans Preferred Consumer Loan Rates & Estimated Payments Indicated rates are available to qualified Members. Other rates may apply based on credit profile. Vehicles Account Type APR 1 with Autopay APR 1 without Autopay Payment/$1000 Maximum Terms 2 Advance Policy 3 New 1.99% 2.24% $ Months (3 yrs) 130% MSRP Used 2.24% 2.49% $ Months (3 yrs) 130% RNADA New 1.99% 2.24% $ Months (4 yrs) 130% MSRP Used 2.24% 2.49% $ Months (4 yrs) 130% RNADA New 1.99% 2.24% $ Months (5 yrs) 130% MSRP Used 2.24% 2.49% $ Months (5 yrs) 130% RNADA New 1.99% 2.24% $ Months (6 yrs) 130% MSRP Used 2.24% 2.49% $ Months (6 yrs) 130% RNADA New 2.99% 3.24% $ Months (7 yrs) 130% MSRP Used 3.24% 3.49% $ Months (7 yrs) 130% RNADA Motorcycles Personal Watercraft Account Type APR 1 with Autopay APR 1 without Autopay Payment/$1000 Maximum Terms 2 Advance Policy 3 New 9.49% 9.74% $ Months (7 yrs) 110% MSRP Used 9.74% 9.99% $ Months (7 yrs) 110% Wholesale Boats Motor Homes Travel Trailers Account Type APR 1 with Autopay APR 1 without Autopay Payment/$1000 Maximum Terms 2 Advance Policy 3 (120 Month Loan) New 8.75% 9.00% $ Months (15 yrs) 90% MSRP Used 9.00% 9.25% $ Months (15 yrs) 90% Wholesale Signature Loans Personal Lines of Credit (Overdraft Protection) Account Type APR 1 Payment/$1000 (60 Month Loan) Maximum Terms 2 Advance Policy 3 ($1,000 Minimum) Signature Loans 12.49% $ Months (5 yrs) 100% Line of Credit/Overdraft 12.49% $22.51 N/A As Needed Share Certificate Secured Loans Account Type APR 1 Advance Policy 3 Share Secured Loan 3.50% + Current Share Rate $500 Minimum Certificate Secured Loan 3.50% + Certificate Rate $500 Minimum Certificate Secured Line of Credit 3.50% + Certificate Rate N/A Home Equity Line of Credit HELOC Account Type APR 4 Rate 5 Annual Fee 6 Variable Index Closing Cost Advance Policy 3 HELOC 4.500% Prime % $50.00 Prime Appraisal, Title, Recording, Flood, Processing Fees Currently Waived Effective Date: September 01, 2015 Rates subject to change at any time without notice. Indicated rates are available to qualified Members. Other rates may apply based on credit profile. Up to 80% LTV 1. APR = Annual Percentage Rate. Autopay must be from a Southland Checking or Money Market Account to receive the deduction (.25%). All APRs shown are calculated at a $10,000 loan amount. HELOC s and HELP s are calculated on $100,000 loan amount. 2. Vehicles valued over $25,000 financed up to 84 months (on approved credit); otherwise, maximum term is 72 months. 3. MSRP=Manufacturer s Suggested Retail Price; RNADA=Retail National Automotive Dealers Association; Wholesale=Wholesale Market Value. 4. APR = Annual Percentage Rate. All APRs shown are calculated at a $10,000 loan amount. HELOC s and HELP s are calculated on $100,000 loan amount. 5. HELOC APR is based on Prime Rate of 3.25% % = 4.50% for 80% LTV. Other rates may apply based on credit. Annual cap of 5% over fully indexed rate. Lifetime cap of 15%. Closing costs for the HELOC are currently waived (subject to change). 6. Annual fee of $50, waived with a minimum of $10,000 outstanding balance for 30 days during the year. WELCOME GUIDE PFCU 22