KOLLOKVIUMI ÍRÁSBELI MINTA

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1 KOLLOKVIUMI ÍRÁSBELI MINTA Szaknyelv 3. Kötelező irodalom Powell, Mark (2009): In-Company, Intermediate Student s Book, Units 2, 3, 6, 7, 8, 10, 12, 16, 20; Second edition (Longman) Payton, Colin (2001): How to Pass English for Business, Second Level (The Official LCCI Examinations Board Guide) Ajánlott irodalom Johnson, Christine (2006): Intelligent Business, Intermediate Skills Book (Longman) Flinders, Steve Sweeney, Simon (1996): Business English Pair Work 1-2. (Penguin Books, England) Ashley, A. (1989): A Handbook of Commercial Correspondence (Oxford University Press) Ashley, A. (1999): A Correspondence Workbook (Oxford University Press) Aktuális újságcikkek (Financial Times, The Independent, The Economist, Budapest Business Journal, Budapest Times) Internet:

2 PRACTICE TEST ON BUSINESS NEGOTIATION CORRESPONDENCE COURSE TOTAL: 50 marks/ I. Match each beginning with the correct ending. 8 marks/ 1. Is this your a) somewhere before? 2. What line of b) enjoying the conference? 3. Have we met c) me a moment. I ll be right back. 4. How are you d) first visit to Hungary? 5. Do you know e) go and say hello to someone. 6. Would you excuse f) business are you in? 7. I really enjoyed g) many people here? 8. I must just h) your talk this morning. (In-Company: p.11, 36.) II. Match the words from the two columns to form meaningful pairs. 8 marks/ conference industry small lag hi-tech problems flight talk jet delays traffic venue language making decision jam (In-Company: p.9.) III. Put the words in the right order. 8 marks/ 1. here/can/just/i/in/come? 2. again/sorry/interrupt/to. 3. I/speaking/am/who/to? 4. message/i/can/leave/a? 5. should/a/break/maybe/we/take/short. 6. any/have/suggestions/anyone/does? 7. aim/to/is/find/our/solution/best/the. 8. give/details/your/me/can/you/contact? (In-Company: p.40, 41, 42, 47) IV. Find the missing expressions in British English. BrE American English restrooms cab color subway 4 marks/ (In-Company: p.35.)

3 V. Fill in the gaps with the missing words. 6 marks/ bother/clear/through/solve/alternatives/must 1. You be waiting for me. 2. Can you put me to Mr Black? 3. I m sorry to you. 4. Perhaps I didn t make myself. 5. I m afraid this doesn t really our problem. 6. What if we offered you some? VI. Match the expressions a-j below to the things that people in a meeting should do. 8 marks/ 1. give an opinion a) What do you think? 2. prevent interruption b) In my opinion, we should offer a bonus. 3. half-agree c) Perhaps we can come back to this later. 4. agree d) If I could just finish what I was saying. 5. speed things up e) You re quite wrong about that. 6. ask for opinion f) OK, let s move on. 7. disagree g) I think you re right. 8. delay h) I agree with you up to a point. (In-Company: p. 46, 47, 95, 118, 120.) VII. Write a short summary of sentences about yourself, your work and the company you work (you worked) for. 8 marks/...

4 WRITTEN COMMUNICATION Write on ONE of the following questions: 30 marks/ Question a) You have been asked to write a memo to all staff in the Administration and Reception Departments about the use of the telephone. Mr Matthews tells you to include an instruction that whoever answers the phone, no matter how senior or junior they are, must greet the caller with the name of the firm, and their own name. He also says that at all times, whether making or receiving a call, a member of Status Carriers staff must be pleasant. Here are your notes for the remainder of the message: Personal calls may be received and made but tell the staff they must be brief (outgoing calls to be paid for). There will be a notebook by each phone staff to write in the number they called, and their own name. Give the date, time and duration of call. Remind them that the new system of billing from phone company means all calls can be traced and we know exactly how much each call costs. Write the memo. Question b) The directors of Pitbank Fun Park have asked you to find out how attendance can be improved and to prepare a report. The Park, which has a fair and many other activities, is a place especially designed for children and their families to enjoy themselves for a while. It has not attracted the numbers of visitors that it needs to make a profit. You decide to interview the existing visitors and to ask their opinions on how Pitbank could be improved. You asked 120 visitors how they learned about the Fun Park. You also invited them to suggest changes that they thought could be made to bring in more visitors. Here are your notes of the responses: What had attracted the visitors Recommendation Advertisement No reason given Comments form visitors You ought to advertise more. I didn t know just how much there was to see and do. I had never heard of it. We just happened to be passing by. It was excellent.

5 Ideas for improvements The café was not easy to find. When we got there the food was delicious and reasonably priced. I think the entrance fee is too much if you have the family with you. The Park is supposed to be for children so why do you charge them so much? I don t like the name; it sounds like a coal mine! Write the report. Question c) You work in the administration department of the Burbage Community Centre. The Centre organises educational and social activities. Local people, clubs and other groups are allowed to hire rooms for their own functions. You receive the following letter: Burbage History Society 16 Colton Street Leicester LE6 7TX Telephone Burbage Community Centre 7 Castle Street Leicester LE1 9HB 25 May 2011 Dear Sirs Availability of meeting rooms At present, the Burbage History Society meets on Wednesday evening at my home. Since the number of members attending has usually been about 8, the arrangement was acceptable. Recently, however, we have been advertising for new members, and we have had more than 40 replies. Do you have a meeting room that can accommodate about 50 people on the second Wednesday of next month so that we can invite the prospective members to meet us? We are thinking of 7pm to 10pm. We shall need refreshments. Can you organise them? Please, let us know if it is possible and how much you charge. Yours faithfully Peter Jarvis Secretary

6 You check the Bookings Diary and find that the Meeting Room Eliot is available every Wednesday evening since the group that had reserved it has changed the dates of its meetings. You have this information about refreshments and booking fees: We offer the following types of different snacks and meals: Light biscuits with coffee, tea, juices at a cost of Ł2 per person Snackbox sandwiches, cakes, fruit, tea, etc. at a cost of Ł5 per person Hamper soup, hot meal, fruit, tea, etc. at a cost of Ł8 per person Several of our rooms are suitable for parties and meetings: Room name Maximum Number of People Cost per Hour Harden 30 Ł10 Eliot 70 Ł15 Forrester 100 Ł20 Discounts of 10% are available for 10 or more bookings within a year. Phone to book. Confirm in writing within 3 days. Choose the relevant information and write the letter in reply to Mr Jarvis enquiry. TOTAL: 80 marks/...