Infrastructure & Operations Management with vrealize Operations. Sudhir Bhatti Sr. Product Marketing Manager

Transcription

1 Infrastructure & Operations Management with vrealize Operations Sudhir Bhatti Sr. Product Marketing Manager

2 Disclaimer This presentation may contain product features that are currently under development This overview of new technology represents no commitment from VMware to deliver these features in any generally available product Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind Technical feasibility and market demand will affect final delivery Pricing and packaging for any new technologies or features discussed or presented have not been determined 2

3 VMware Management The Control Plane for the Software-Defined Data Center and the Hybrid Cloud Policy-based Automation Intelligent Operations Transparent IT Business Service Catalog Governance Release Automation Service Health Capacity Optimization Configuration Standards Cost Transparency Benchmarking Service Quality Applications Traditional Modern SaaS Virtualized Infrastructure Abstract & Pool Hybrid Cloud VMware & vcloud Datacenter Partners Compute Abstraction = Server Virtualization Network Abstraction = Virtual Networking Storage Abstraction = Software-Defined Storage Private Clouds Public Clouds Physical Hardware Compute Network Storage 3

4 The Next Step in the VMware Management Growing interest in Cloud Management Platform and SaaS: Ability to operate at two speeds: governance & control vs. rapid & agile Desire for unified management across traditional/legacy and new applications Convergence of IT Silos (Storage, Network, App MW, Security, Ops) Products Suites Platform Portal CapacityIQ DynamicOps Hyperic VC Ops Mgr Automation Services Costing Reclamation Capacity visualization Compliance Auditing Monitoring Bursting ITBM Config Mgr AppDirector Orchestrator Operations Platform App Blueprints Inventory App SLA Remediatio n Infra Profiles Permission model On-Prem Reporting Messaging IT Business Delivery Model On-Premise SaaS CONFIDENTIAL Shared under NDA ONLY 4

5 Operations Management Goals Goal Status Quo Quality of Service Are you able to meet or exceed service level expectations? Can you remediate issues before end users are impacted? How many monitoring tools are you using? Operational Efficiency What is your average Mean Time to Incident & Resolution? Do you manage your infrastructure capacity? How do you plan for future needs? Control and Compliance Is your IT infrastructure compliant to regulatory standards? Can you proactively enforce IT standards in your organization? 5

6 Today s Reality in Operations Management Monitoring Data Overload Alert Storms DBA VI Storage Over-provisioning Finger Pointing 6

7 Volume of Monitoring Data is Exploding Operations Gap Alert Volume Distributed & Mobile Apps (incl. Public cloud, SaaS, Mash-ups, ) Metrics & Data Volume Virtualized Infrastructure (incl. Storage and Network Virtualization) Traditional Stack (Server, Storage, Networking, Web, App Server and DB) Commit to a comprehensive IT Operations Analytics strategy to optimize today's operations and support future I&O work Gartner 7

8 Evolution of Operations Analytics Technology Automated 10x Alert Reduction Predictive Analytics vrealize Operations 6.0 Traditional Monitoring Hyperic, SCOM, Nagios, Static thresholds Alerts Event Correlation BMC, HP, CA, IBM, Aggregation Masking & filtering Rules-based alert suppression Performance Analytics VR Ops x, Netuitive, Self-learning Dynamic thresholds Super metrics Detect complex issues from multiple symptoms Remediation and automation engine Scale-out, dataagnostic platform Manual Data collection (Metrics, logs, ) Data Collection Data collection Data collection Data Collection Data collection Reactive Proactive 8

9 VMware s Approach to Operations Analytics Logs & Unstructured Data Topology Analysis Configuration Health Performance & Availability Operations Analytics & Automation Capacity Planning 9

10 vrealize Operations Overview Quality of Service Operational Efficiency vrealize Operations Control and Compliance Operations Console Extensibility Integrated Management Disciplines Management Packs Performance Availability Capacity Configuration Compliance APIs Resilient, Scale-Out Platform App Visibility Reporting/ Alerting Analytics Automation Logs* SDK *vrealize Log Insight is not part of vrealize Operations but included with vrealize Operations Insight and vrealize Suite 10

11 Operations Management for the SDDC SDDC Value Path Physical Servers, Storage & Network Devices OS, Storage & Network Monitoring Server Virtualization (vsphere) Storage Virtualization (VSAN) VI-oriented : Health, Performance, & Capacity Stack-oriented : App to Storage Visibility, Log Mgmt, Dependency Mapping, Customizable Dashboards and Reports VSAN Health, vvol, vflash, SSD/HDD Network Virtualization (NSX) NSX Health, Physical to Virtual NW Correlation Hybrid Cloud (vcloud Air) Management Capabilities Needed Service Topology and Health vrealize Operations Management Pack Storage Devices Management Pack NSX Management Pack vcloud Air CONFIDENTIAL & INTERNAL USE ONLY 11

12 What Operations Management Teams are Looking For? Goal Status Quo Quality of Service Are you able to meet or exceed service level agreements? Can you remediate issues before end users are impacted? How many monitoring tools are you using? Operational Efficiency What is your average Mean Time to Remediate (MTTR)? Do you leverage automated capacity optimization to improve resource utilization? Are you able to accurately forecast your future capacity needs? Control and Compliance Is your IT infrastructure compliant to regulatory standards? Do you have the capability to create flexible groups and policies for different resource types and teams? Can you proactively enforce IT standards in your organization? 13

13 How VMware Helps in Delivering Quality of Service Improve performance and avoid disruption with selflearning management tools Quality of Service Key Capabilities Benefits Self-learning predictive analytics Proactively detect & avoid incidents early-on Smart alerts identify problems based on multiple symptoms 90% reduction in alert volume Domain-specific management packs for MS, SAP, NSX etc. No new monitoring tools or point products needed 14

14 Evolution of Traditional Monitoring towards Operational Analytics Alert Storms Smart Alert 1 Static Thresholds Symptom Focused 100s of Alerts Dynamic Thresholds Problem Based 10x Alert Reduction Smart Alert 2 Smart Alert 3 Problem Based Alerts combine multiple symptoms Smart Alert 4 Traditional Monitoring Predictive Analytics 15

15 How is VMware Self-learning Analytics Different? Health Risk Efficiency Immediate Issues Future Issues Optimization Opportunities Dynamic Thresholds Dynamic Thresholds adapt to workload changes and eliminate alert storms and false positives Super Metrics Super Metrics combine hundreds of KPIs into health, risk and efficiency scores Predictive Analytics Problem Detection from multiple symptoms drives recommendation and proactive action 16

16 Applying Analytics to the Past, Present and Future Infrastructure and Application Behavior Historical Data Predicted Behavior Planned Projects Learned Behavior Real-time Events Expected Demand < > Identify Stress & Improve Efficiency Automate Workflows Improve Analytics & Avoid Risk

17 Adopting an Analytics Based Process vrealize Operations 5 Steps to an Analytics Based Process 1. Identify key metrics to measure do not focus on the UI! 2. Start with vsphere and gradually broaden scope 3. Build a library of best practices and repeatable workflows 4. Incent team to focus on issue prevention 5. Share your success with other teams 18

18 Health Alert Performance Troubleshooting Performance alert contributing to degraded health. Let s click to see details 19

19 Smart Alerts deliver Insight and Information Correlate symptoms across the stack 20

20 Customize Alerts to Your Needs Add remediation actions from vcenter, vrealize Orchestrator or Python scripts Combine Analytics with symptoms and recommendations 21

21 vrealize Operations and Log Insight Leverage all your IT data for comprehensive visibility in one place VMware vrealize Operations Capacity, Performance and Configuration Management Launch in Context Inventory Integration VMware vrealize Log Insight Log analytics, aggregation, and search Structured Data Unstructured Data Metrics Alerts Events Logs Messages Public Cloud 22

22 Log Insight Dashboard 23

23 Logs for Last Mile to Root Cause Analysis SCSI Errors NFS Errors vmotion Failures Host Disconnects Dropped Packets Failed Tasks Slow Host Syncs Slow DB Queries 24

24 Monitoring Applications across vsphere, Amazon and Physical Environments Oracle database on a Linux machine is in bad health Application component seems problematic Drill down into problem metrics 26

25 Cornerstone Home Lending Fast Growing Bank Industry Headquarters Employees Website PROFILE Finance Houston, Texas 1,500 vsphere with Operations Management VMWARE PRODUCTS HARDWARE DETAILS 2 EMC VNX 5500 SANs, 2 HP 3PAR P4500, 6 HP C7000 Chassis, 40 HP BL485G8 Blade Servers (AMD dual processor, 32 cores, 256G RAM) For the first time ever we re able to capacity plan, to look ahead and forecast what we re going to need for the next one, three, or five years. Ricky Caldwell, Director of Server Ops, Architecture and Infrastructure Challenges Enhance stability and reliability of production environment running on Microsoft Hyper-V Improve agility and scalability of IT platform to support growth Drive down IT costs and leverage existing IT investments VMware Solution Deployed vsphere with Operations Management on 45 hosts and 100 virtual machines within a short timeframe Benefits Reduced time spent on identifying and resolving system issues (15-20 minutes a day down to a few seconds) 70% reduction in hardware costs Comprehensive visibility into IT via a unified console Greater system performance with Distributed Resource Scheduler (DRS) 27

26 What Operations Management Teams are Looking For? Goal Status Quo Quality of Service Are you able to meet or exceed service level agreements? Do you user point products to manage your IT infrastructure? Can you remediate issues before end users are impacted? Operational Efficiency What is your average Mean Time to Incident & Resolution? Do you manage your infrastructure capacity? How do you plan for future needs? Control and Compliance Is your IT infrastructure compliant to regulatory standards? Do you have the capability to create flexible groups and policies for different resource types and teams? Can you proactively enforce IT standards in your organization? 28

27 Evaluating the Efficiency of IT operations Siloed Organizations Siloed Organizations 11% Not Siloed Organizations Proactive Management Very Reactive 34% Very Proactive Complete Automation Not Automated 46% Fully Automated IT Alignment to Business IT Not Aligned to Business 74% IT Aligned to Business Source: EMA survey-based research

28 How VMware Helps in Improving Operational Efficiency Become more efficient by automating key IT processes with policy-based control Operational Efficiency Key Capabilities Benefits Guided remediation of problems 50% reduction in troubleshooting times Capacity optimization across virtual and physical stack 30% reclaimed resources 30

29 Operations Analytics-driven Automation Combine multiple symptoms to show actual issue Immediate Problems Emerging issues Opportunities to Optimize Coverage across the What are the entire environment recommendations to resolve this issue? High disk device latency contributing What automated actions degraded can health I take to remediate? Which symptoms across the stack are causing this problem? 31

30 How Do You Model Your Capacity Needs? Production Test-Dev How would you like to manage capacity risk? Performance Higher utilization What are your goals to optimize your environment Ignore Waste safe Higher density Identify the Right Controls Allocation and Demand Model Over-commit ratios Thresholds for capacity risk Buffers Business Hours 32

31 How VMware simplifies Capacity Management Capacity Monitoring and Analytics Capacity modeling for heterogeneous environments Compute Storage Network Out-of-the-box default policy configuration flow Enhanced forecasting functions and granular data 70% Utilized (Just right) 90% Utilized (Danger) 35% Utilized (Over Provisioned) Project Planning Enhanced What-If Scenarios Plan projects, visualize changes and reserve capacity for future projects Extensible views, reports and alert definitions for capacity Run What-If Scenarios based on business needs Right-size environment 33

32 Capacity Analytics Capacity Analytics to inform when, why, what and where Granular breakdown of capacity metrics for Compute, Memory, Network and Storage CONFIDENTIAL 34

33 Capacity Planning New Project Based on this new project Cluster will need more capacity Add new VMs to deploy SharePoint app into Cluster Use existing profile of VMs to calculate capacity needs CONFIDENTIAL 35

34 Planning Add Capacity Capacity plan is good! Plan another project to see how many ESXi hosts are needed to meet capacity shortfall CONFIDENTIAL 36

35 Optimization Identify Overprovisioned Resources Breakdown of reclaimable capacity CONFIDENTIAL Shared under NDA ONLY 37

36 Automation Take Action to Reclaim Capacity One-click action to optimize your capacity 38

37 Millennium Pharmacy An Inc 500 Company PROFILE It was almost jaw dropping in terms of the memory and resources we would get back by using vsphere with Operations Management. Leon Ravenna, VP of Infrastructure & Operations Industry Headquarters Employees Website Pharmaceutical Oak Brook, IL VMWARE PRODUCTS vsphere with Operations Management HARDWARE DETAILS EMC CX/3, CX/4, and VNXe, Dell 710/720 Servers, SQL Multi-TB Servers Cisco UCS Servers Challenges Drive down costs due to growing economic pressures Centralize management and increase efficiency of IT infrastructure VMware Solution Deployed vsphere with Operations Management within a day and soon discovered that every VM was oversized Benefits Comprehensive visibility into 2 datacenters via a single unified console Fast identification and resolution of issues saved time and reduced end-user impact 25% improvement in efficiency through fewer resources delivering more value Server optimization resulting in 20% increase in VM density and 20% decrease in operational costs 39

38 What Operations Management Teams are Looking For? Goal Status Quo Quality of Service Are you able to meet or exceed service level agreements? Do you user point products to manage your IT infrastructure? Can you remediate issues before end users are impacted? Operational Efficiency What is your average Mean Time to Remediate (MTTR)? Do you leverage automated capacity optimization to improve resource utilization? Are you able to accurately forecast your future capacity needs? Control and Compliance Is your IT infrastructure compliant to regulatory standards? Can you proactively enforce IT standards in your organization? 40

39 How VMware Helps in Enabling More Compliance and Control Get continuous compliance and proactive management across apps and infrastructure Control and Compliance Key Capabilities Benefits Adhere to vendor guidelines. security best practices and regulatory standards. 45% reduction in time spent on ensuring compliance Proactive management via flexible groups and policies Complete control with no need for manual processes 41

40 IT Compliance Challenges Silo-ed Monitoring and Compliance No Performance Correlation to Changes Monitoring Compliance Performance Missing insights Changes Not integrated Managing Users and Access Controls Multitude of Requirements Need to have tight controls in place Security Best Practices Vendor Hardening Guidelines Regulatory Standards 42

41 VMware Covers the Spectrum of IT Compliance Deploy and operate VMware Products in a secure manner. Adopt latest guidelines from vendors such as Microsoft, Cisco etc. vsphere Security Hardening Vendor Best Practices Custom IT Policies Regulatory Compliance Ensure the compliance to internal IT policies and security best practices. Achieve compliance to regulatory standards such as PCI, HIPAA etc. 43

42 Flexible Groups and Policies Proactive Management Prioritize critical workloads by defining thresholds, alerts and configuration settings for specific resource groups Define custom policies for specific workload types, applications or clusters. Apply to both vsphere and non vsphere object types Example: Production resources vs. development resources 44

43 Continuous Compliance Monitoring & Enforcement PCI DSS Standard Monitor compliance to standards Take action on non-compliant items by launching Configuration Manager 45

44 Large Healthcare Enterprise Customer Operational Configuration and Compliance Challenges Automated server build check list Manual efforts took 14 days for builds Ensuring desired configurations to optimize EPIC performance Anti-virus, back up and other settings were causing latency in the OS HIPAA/HITECH Audits Bi-Yearly OCR audits creating chaos and extra hours for IT Operations and InfoSec Team Organizations like New York-Presbyterian Hospital (NYP) being recently fined $4.8 million for HIPAA Data Breaches (May 2014) Top of mind for CIO & CISO (NYP, is now a vrealize Operations customer) Customer Adopts vrealize Operations Reduced server build checklist manual effort from 40 hours to 2 and effort in audit hours from 400 to 6 vrealize Operations saved 676 man hours per month Continuous Compliance VMware and the customer use vrealize Automation to develop an automated reporting system that is accepted by the auditor community (Coalfire and the OCR) Coalfire willing to partner with VMware sales to help customers understand their audit requirements

45 vrealize Operations Delivers Greater Value 2.4x Return on Investment 30% More Visibility 53% Reduction in IT Costs 54% Decrease in Downtime Research VMware vrealize Operations Customer Benchmarking Study, Jan 2014 Geography Primarily U.S. & Canada with few customers distributed elsewhere Sample Size 190; 73 vsphere with vrealize Operations deployed; 117 vsphere only 47

46 VMware Delivers Shortest Time to Value 88% of customers see value in less than three months 2 to 3 months 6% 1 to 2 months 23% 3 to 4 months 12% Less than 1 week 18% Less than 1 month 41% We are currently running over 2,000 machines in our environment and we are leveraging vrealize Operations to gain insight on exactly how these machines are being used. Three weeks after having deployed Operations Manager, we are already making a lot of decisions and adjustments on the sizes of machines Alex Freixas, Vice President, MicroStrategy Source: TechValidate Study,

47 Operations Management in the Cloud Era Intelligent Operations from Apps to Storage Purpose built for mobile/cloud era Self-learning predictive analytics and smart alerts Capacity optimization across virtual and physical stack Policy based automation Automated root cause analysis with compliance visibility Granular access control and orchestrated workflows Fast time to value Fast and easy deployment as a virtual appliance Best for vsphere and supports multi hypervisors From the trusted market leader Virtualization and cloud systems management leader The only integrated, open and comprehensive solution START TODAY! 49

48 Appendix 50

49 Customer Opportunity vsphere Renewals Server Refresh Storage Needs Troubleshooting Application Migration vsphere Optimization Assessment (VOA) A Sales Acceleration Program in 4 Easy Steps Partner Benefits Increase Deal Size Shorter Cycles Trusted Advisor PS Engagement Customer Acquisition Now with: vrealize TM Operations Insight TM 51

50 New Enhancements in vrealize Operations vc Ops 5.X vr Ops 6.0 Scalability UI Alerting Visualization Capacity Management Scale-up architecture Separate instances required Two User Interfaces No shared data or UI between vsphere and non-vsphere domains Smart Alerts No actions associated with alerts Static or custom dashboards Inability to integrate vsphere and non-vsphere objects Limited reporting Limited modeling Projects could not be saved No ability to commit projects to analytics engine Scale-out architecture Greatly increased scale of a single deployment Cluster - shared data and UI Resiliency - think Application RAID! Single, integrated UI Unified management Access to all object types Actionable Smart Alerts Combine multiple symptoms In band recommendations/remediation actions Fully customizable dashboards & reports Bring in any object, metric or relationship Create custom persona-based visualization Advanced capacity modeling Save capacity project & what-if analysis Commit projects to influence capacity calculations CONFIDENTIAL Shared under NDA ONLY 52

51 Edogawa City Council A Special Ward in Tokyo PROFILE VMware vrealize Operations Manager is a highly effective tool for optimising the virtual infrastructure across all the council s offices. It improves reliability and performance, and supports our efforts to rationalise our hardware. Takayuki Nagahama, Infrastructure and Network Manager, Inc. Industry Location Government Tokyo, Japan VMWARE PRODUCTS VMware vrealize Operations: vcenter Operations Manager allows full visualization of the virtual environment. This makes it easier for administrators to achieve optimal resource distribution and server consolidation. It also aids proactive issue detection and resolution, significantly reducing staff workloads and hence costs. Challenges Lack of visibility into operational status of virtual environment Issue diagnosis and resolution excessively time-consuming Under-utilization of server resources No information available for forward resource planning Business Impact Full visualization of virtual environment across all locations makes management more effective Facilitates easy and rapid fault identification and issue resolution 8x reduction in physical server fleet expected with more efficient resource utilization Spare server resources can now be earmarked for future VDI

52 EMC Corporation PROFILE Industry Technology Headquarters Hopkinton, Massachusetts Employees 63,900 VMWARE PRODUCTS & SERVICES VMware vrealize Operations VMware vrealize Automation VMware vrealize Orchestrator With our database-as-a-service framework built on the VMware solutions, the business gets what it needs, when it needs it. Darryl Smith, Chief Database Architect, EMC Corp. Objectives Respond more quickly to business needs while easing IT management. Avoid the higher cost and lower accountability of using public clouds. Simplify and reduce the time for deployment of new databases. VMware Solution Automation of database provisioning and management built on VMware vrealize Suite and other VMware products. Business Impact Accelerated database deployment, slashing delivery times by 99 percent. Avoided costly and less secure solutions from external IT providers. Enabled IT to fully support business objectives by quickly and effectively responding to the lines of business.

53 Covance Drug Development Service Company Industry Headquarters Employees Annual Revenue PROFILE Pharmaceutical Princeton, New Jersey 11,000 $2 billion VMWARE PRODUCTS VMware vcloud Suite Enterprise VMware vrealize Automation VMware vrealize Operations Enterprise vrealize Site Recovery Manager vrealize Configuration Manager VMware provided the most complete solution that was really built for the cloud era, versus other solutions that may have been retrofitted for cloud. Michael Lebiedzinski, Director of Private Cloud Engineering Objectives Reduce time to deploy new compute resources Increase percentage of virtualized infrastructure Data center consolidation from 40 to 3 VMware Solution vcloud Automation Center enables them to rapidly provision new servers as their customers need them, reducing provisioning time from 2-4 weeks down to 1-2 hours. vrealize Operations Management enables proactive management of all of their computing resources and modelling of their future needs Business Impact Improved service delivery from weeks to hours Enabled IT to help grow the business Consolidated data centers reduced OPEX spending 55

54 VMware Enables Higher Productivity VMs Managed per Admin 60% increase Before VC Ops With VC Ops VI Admins can manage 60% more VMs and shift from reactive to proactive mode Management Insights Customer Survey, September

55 For Enterprise customers For SMB and Mid-size customers The Right Package for Your Needs Package Key Component(s) Capabilities vsphere with Operations Management vrealize Operations Standard vrealize Operations Standard vsphere health monitoring and proactive smart alerts Root cause analysis and guided remediation Intelligent operations groups and flexible policies Comprehensive operations dashboards, and reporting Capacity metering, trending, right-sizing and optimization vrealize Operations Insight vrealize Operations Advanced vrealize Log Insight vrealize Operations Advanced Operational compliance views and customizable dashboards Operating system resources monitoring Application discovery and dependency mapping vsphere change, configuration and regulatory compliance Third-party management packs for server, storage, network vcloud Suite vrealize Operations Standard vrealize Operations Advanced vrealize Operations Enterprise vrealize Operations Enterprise Application, middleware and database monitoring OS-level configuration and regulatory compliance Third-party management packs for app and database vrealize Suite vrealize Operations Advanced vrealize Operations Enterprise vrealize Log Insight vrealize Log Insight 57

56 Thank you