The Current State of Agile Method Adoption
|
|
|
- Griffin Morgan
- 10 years ago
- Views:
Transcription
1 Research Publication Date: 12 December 2008 ID Number: G The Current State of Agile Method Adoption David Norton As the pace of agile adoption increases, development organizations must understand the different levels of agile maturity. CIOs and product and development managers need to assess where they fit on the maturity scale, and which level offers the biggest return in their organizations. Key Findings Agile adoption and penetration rates are being overestimated. Although the number of companies that are adopting agile practices is, indeed, reasonably high, most organizations use agile in a very small percentage of their overall work. An agile maturity framework is necessary to help make the case for adoption, process improvement and benchmarking. Current adoption rates for agile and iterative methods are between 15% and 25%, when taking into account penetration and maturity, with waterfall still the dominant approach. The pace of agile adoption is increasing. Recommendations Understand your IT organization's agile maturity level when deciding your agile adoption strategy. Aim to introduce agile practices at Level 2 (repeatable) or at a more-integrated Level 3 (defined). Organizations at agile maturity Level 1 (ad hoc) should take urgent steps to regain control of the development process by formalizing the move to agile. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner's research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.
2 ANALYSIS What You Need to Know Increasing numbers of IT organizations are electing to move away from waterfall life cycle development to iterative- and agile-based processes. As organizations develop a benefits case for this move, it's important to understand adoption levels in the industry, and at what agile maturity level this adoption is taking place. To enable a more insightful discussion, we have developed an agile maturity framework. Within the agile community, claims have been made of adoption rates as high 70% in commercial and vendor organizations; however, this misrepresents the real situation. The vast majority of Gartner's clients still report waterfall as the dominant process in application development in their organizations or application offshore models (that is, skills, tooling, development processes, and organizational and business interactions are primarily focused on sequential tasks with fixed boundaries and artifacts). Why are the reports of agile use so high? One reason is that organizations do not report how mature their agile practices are when affirming the use of agile methods. Thus, saying "Yes, we use agile" has a completely different meaning, in terms of business benefit and organizational impact, in a low-agile-maturity organization when compared with a high-agile-maturity organization. Agile Maturity Model Because there is no agreed-on agile maturity model, use the maturity model definitions as a common framework (see "Maturity Assessment for Application Organizations: Software Process"). The model definitions are designed to take into account the mixed approaches of agile and prescriptive practices at ever-increasing levels of maturity. This is necessary because agile is just one approach, and it is possible for an organization to have a high level of agile maturity, but for agile to still not be the dominant approach in the organization. Taking into account agile maturity, and based on client interaction, Gartner breaks down agile adoption trends as follows: Level 0 (Nonexistent) There is little or no evidence of agile or iterative practice adoption in the development organization. A plan-driven prescriptive approach to development is taken, typified by a waterfall software development life cycle. Observation: These are the diehard waterfall development organizations exhibiting Type C behavior (risk and change aversion). Level 1 (Ad Hoc) Agile and iterative practices are used sporadically and inconsistently across the application development organization. No formal controls or reporting, regarding the effectiveness of the practices, exists. It is unlikely that there is executive sponsorship for agile practice adoption. Agile practices are likely to be mixed with prescriptive practices in the same project. There is no strategic or tactical adoption strategy. Observation: This is where most organizations reporting to use agile practices sit, with agile practices "cherry-picked," often at the team level, and informally mixed with prescriptive methods. The classic example of this is "We take an agile approach to Publication Date: 12 December 2008/ID Number: G Page 2 of 5
3 documentation," which translates to "We are poor at documentation, but now we have a reason." Level 2 (Repeatable) In a Level 2 organization, agile and iterative practices are established in work teams or departments, but there is little consistency in approach across the application organization. The practices are repeatable in individual projects or teams. Individual agile initiatives are likely to have senior business and IT management support, but with no single, strategic agile adoption strategy. Reporting is not consistent across agile projects, lacking organizationally agreed-on metrics. Observation: When organizations make the formal decision to adopt agile, this tends to be the maturity level they feel most comfortable with initially. It's a tactical adoption, project by project. This is often easier to champion based on individual business cases. Level 3 (Defined) A Level 3 organization has a set of defined and documented agile and iterative practices and processes across each application discipline category. These processes are communicated across the entire application organization and are followed consistently. Agile adoption has executive sponsorship, with a consistent benefits message for the IT organization and the business. Process improvements are undertaken at individual team and project levels, based on retrospectives. In organizations using agile and waterfall, there are clear decision criteria for method selection. Metrics and reporting are consistent across agile projects. Observation: The Type A, and some Type B, organizations that adopted agile practices in the late 1990s or early 2000s have matured to Level 3. However, some of our small and midsize business clients have made the strategic decision to adopt agile across their entire development organizations, effectively jumping in at Level 3. Increasingly, development organizations based on Capability Maturity Model Integration are looking to adopt agile at this level. Level 4 (Quantitatively Managed) A Level 4 organization has a set of measures that indicates whether the agile practices are working well, or if they need improvement; thus, a Level 4 organization clearly understands its limitations. Such an organization has a consistent measurement program that is part of the work process (embedded in the process and based on mostly automated data collection), and consistently uses these measures to identify gaps. In organizations using agile and prescriptive practices, productivity and quality metrics are normalized for comparison. The benefits of agile and iterative approaches are reported using delivered business value. Observation: Organizations at this level have usually been agile service providers, or offshore organizations using agile as a market differentiator. Some end-user organizations (most notably manufacturing) have combined lean practices and principles with agile practices to achieve this level of maturity. Level 5 (Optimizing) A Level 5 organization understands its agile practices and processes, knows its limitations, and has clear accountability and responsibility for regular improvement. The Level 5 organization is consistent, is reliable, and regularly improves and changes based on measures. Optimization is based on value chain principles covering upstream and downstream development activities. In organizations using agile and more-prescriptive practices, optimization takes place across those organizations. Observation: At this level of agile maturity, the "air is starting to get very rare." Evidence for this level of agile maturity is limited and mostly anecdotal. Like Level 4, it is only an Publication Date: 12 December 2008/ID Number: G Page 3 of 5
4 organization with high maturity in process improvements that can claim this level of agile maturity. Bottom Line Table 1 gives the range of agile adoption, based on client feedback and market observation. Gartner places the percentage of IT organizations that are using agile or iterative at a productive level of maturity (Levels 2, 3, 4 and 5) between 15% and 25%. We have deliberately dismissed Level 1 because, at that level, agile practices may be of little demonstrable benefit. Table 1. Agile Adoption Levels Level Pessimistic Optimistic 0 25% 20% 1 60% 50% 2 8% 15% 3 5% 10% 4 1% 3% 5 1% 2% Source: Gartner (December 2008) As part of an agile readiness assessment, IT development organizations should access their current agile practice maturity at technical, project management and organizational levels. Practices should be assessed for, among other things, their effectiveness and adoption levels in the organization. Adoption should follow initial pilots, and should normally be Level 2, with the aim of developing a consistent set of agile practices at Level 3. Organizations may elect to adopt agile practices across their entire enterprises, or to use agile as one of many methods. A mixed practice model does not exclude high maturity; thus, it is possible to have Level 5 practices alongside a model-driven or even a waterfall process. RECOMMENDED READING "Maturity Assessment for Application Organizations: Software Process" "Waterfalls, Products and Projects: A Primer to Software Development Methods" Publication Date: 12 December 2008/ID Number: G Page 4 of 5
5 REGIONAL HEADQUARTERS Corporate Headquarters 56 Top Gallant Road Stamford, CT U.S.A European Headquarters Tamesis The Glanty Egham Surrey, TW20 9AW UNITED KINGDOM Asia/Pacific Headquarters Gartner Australasia Pty. Ltd. Level 9, 141 Walker Street North Sydney New South Wales 2060 AUSTRALIA Japan Headquarters Gartner Japan Ltd. Aobadai Hills, 6F 7-7, Aobadai, 4-chome Meguro-ku, Tokyo JAPAN Latin America Headquarters Gartner do Brazil Av. das Nações Unidas, andar World Trade Center São Paulo SP BRAZIL Publication Date: 12 December 2008/ID Number: G Page 5 of 5
Deliver Process-Driven Business Intelligence With a Balanced BI Platform
Research Publication Date: 12 April 2006 ID Number: G00139377 Deliver Process-Driven Business Intelligence With a Balanced BI Platform Kurt Schlegel To enable process-driven business intelligence, IT organizations
Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products
Research Publication Date: 10 December 2008 ID Number: G00163195 Cost Optimization: Three Steps to Saving Money on Maintenance and Support for Network Security Products Lawrence Orans, Greg Young Most
2010 FEI Technology Study: CPM and BI Show Improvement From 2009
Research Publication Date: 22 March 2010 ID Number: G00175233 2010 FEI Technology Study: CPM and BI Show Improvement From 2009 John E. Van Decker Many organizations recognize that current financial management
The EA process and an ITG process should be closely linked, and both efforts should leverage the work and results of the other.
Research Publication Date: 4 April 2008 ID Number: G00155260 Integrate EA and IT Governance s Betsy Burton, R. Scott Bittler, Cassio Dreyfuss In many organizations, we find that IT governance (ITG) initiatives
Key Issues for Identity and Access Management, 2008
Research Publication Date: 7 April 2008 ID Number: G00157012 for Identity and Access Management, 2008 Ant Allan, Earl Perkins, Perry Carpenter, Ray Wagner Gartner identity and access management research
Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets
Research Publication Date: 31 July 2009 ID Number: G00169664 Knowledge Management and Enterprise Information Management Are Both Disciplines for Exploiting Information Assets Regina Casonato This research
Key Issues for Data Management and Integration, 2006
Research Publication Date: 30 March 2006 ID Number: G00138812 Key Issues for Data Management and Integration, 2006 Ted Friedman The effective management and leverage of data represent the greatest opportunity
Gartner Clarifies the Definition of the Term 'Enterprise Architecture'
Research Publication Date: 12 August 2008 ID Number: G00156559 Gartner Clarifies the Definition of the Term 'Enterprise Architecture' Anne Lapkin, Philip Allega, Brian Burke, Betsy Burton, R. Scott Bittler,
Real-Time Decisions Need Corporate Performance Management
Research Publication Date: 26 April 2004 ID Number: COM-22-3674 Real-Time Decisions Need Corporate Performance Management Frank Buytendijk, Brian Wood, Mark Raskino The real-time enterprise model depends
IT asset management (ITAM) will proliferate in midsize and large companies.
Research Publication Date: 2 October 2008 ID Number: G00161024 Trends on Better IT Asset Management Peter Wesche New exiting trends will lead to a higher adoption of asset management methodologies. Tighter
Research Agenda and Key Issues for Converged Infrastructure, 2006
Research Publication Date: 20 July 2006 ID Number: G00141507 Research Agenda and Key Issues for Converged Infrastructure, 2006 Sylvain Fabre Gartner's research will cover fixed-mobile convergence, the
The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption
Research Publication Date: 3 February 2009 ID Number: G00164356 The Hype Around an Integrated Talent Management Suite Outpaces Customer Adoption James Holincheck Gartner surveyed 123 customer references
The Five Competencies of MRM 'Re-' Defined
Research Publication Date: 14 March 2008 ID Number: G00155835 The Five Competencies of MRM 'Re-' Defined Kimberly Collins This research details the five key competencies of marketing resource management
Gartner Defines Enterprise Information Architecture
Research Publication Date: 20 February 2008 ID Number: G00154071 Gartner Defines Enterprise Information Architecture David Newman, Nicholas Gall, Anne Lapkin As organizations look for new ways to exploit
2009 FEI Technology Study: CPM and BI Pose Challenges and Opportunities
Research Publication Date: 23 July 2009 ID Number: G00168896 2009 FEI Technology Study: CPM and BI Pose Challenges and Opportunities John E. Van Decker Many organizations recognize that existing financial
The What, Why and When of Cloud Computing
Research Publication Date: 4 June 2009 ID Number: G00168582 The What, Why and When of Cloud Computing David Mitchell Smith, Daryl C. Plummer, David W. Cearley Cloud computing continues to gain visibility.
Integrated Marketing Management Aligns Executional, Operational and Analytical Processes in a Closed-Loop Process
Research Publication Date: 26 October 2010 ID Number: G00207031 Integrated Marketing Management Aligns Executional, Operational and Analytical Processes in a Closed-Loop Process Kimberly Collins This research
Business Intelligence Focus Shifts From Tactical to Strategic
Research Publication Date: 22 May 2006 ID Number: G00139352 Business Intelligence Focus Shifts From Tactical to Strategic Betsy Burton, Lee Geishecker, Kurt Schlegel, Bill Hostmann, Tom Austin, Gareth
Overcoming the Gap Between Business Intelligence and Decision Support
Research Publication Date: 9 April 2009 ID Number: G00165169 Overcoming the Gap Between Business Intelligence and Decision Support Rita L. Sallam, Kurt Schlegel Although the promise of better decision
Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing
Research Publication Date: 22 February 2010 ID Number: G00174046 Vendor Focus for IBM Global Services: Consulting Services for Cloud Computing Susan Tan Amid the hype and buzz of cloud computing are very
2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase
Research Publication Date: 20 April 2010 ID Number: G00176029 2010 Gartner FEI Technology Study: Planned Shared Services and Outsourcing to Increase John E. Van Decker, Cathy Tornbohm This Gartner Financial
Q&A: The Many Aspects of Private Cloud Computing
Research Publication Date: 22 October 2009 ID Number: G00171807 Q&A: The Many Aspects of Private Cloud Computing Thomas J. Bittman Cloud computing is at the Peak of Inflated Expectations on the Gartner
Now Is the Time for Security at the Application Level
Research Publication Date: 1 December 2005 ID Number: G00127407 Now Is the Time for Security at the Application Level Theresa Lanowitz Applications must be available, useful, reliable, scalable and, now
Managing IT Risks During Cost-Cutting Periods
Research Publication Date: 22 October 2008 ID Number: G00162359 Managing IT Risks During Cost-Cutting Periods Mark Nicolett, Paul E. Proctor, French Caldwell To provide visibility into increased risks
Business Intelligence Platform Usage and Quality Dynamics, 2008
Research Publication Date: 2 July 2008 ID Number: G00159043 Business Intelligence Platform Usage and Quality Dynamics, 2008 James Richardson This report gives results from a survey of attendees at Gartner's
Research. Mastering Master Data Management
Research Publication Date: 25 January 2006 ID Number: G00136958 Mastering Master Data Management Andrew White, David Newman, Debra Logan, John Radcliffe Despite vendor claims, master data management has
Discovering the Value of Unified Communications
Research Publication Date: 12 February 2007 ID Number: G00144673 Discovering the Value of Unified Communications Bern Elliot, Steve Cramoysan Unified communications represent a broad range of new solutions
Responsible Vulnerability Disclosure: Guidance for Researchers, Vendors and End Users
Research Publication Date: 17 October 2006 ID Number: G00144061 Responsible Vulnerability Disclosure: Guidance for Researchers, Vendors and End Users Amrit T. Williams, John Pescatore, Paul E. Proctor
Gartner's Business Intelligence and Performance Management Framework
Research Publication Date: 9 October 2006 ID Number: G00142827 Gartner's Business Intelligence and Performance Management Framework Bill Hostmann, Nigel Rayner, Ted Friedman The use of business intelligence
Key Issues for Business Intelligence and Performance Management Initiatives, 2008
Research Publication Date: 14 March 2008 ID Number: G00156014 Key Issues for Business Intelligence and Performance Management Initiatives, 2008 Kurt Schlegel The Business Intelligence and Performance Management
For cloud services to deliver their promised value, they must be underpinned by effective and efficient processes.
Research Publication Date: 15 October 2010 ID Number: G00208009 ITIL 'in the Cloud' George Spafford, Ed Holub The cloud-computing delivery model is generating a lot of interest from organizations wishing
Eight Critical Forces Shape Enterprise Data Center Strategies
Research Publication Date: 8 February 2007 ID Number: G00144650 Eight Critical Forces Shape Enterprise Data Center Strategies Rakesh Kumar Through 2017, infrastructure and operations managers, architects
Toolkit: Reduce Dependence on Desk-Side Support Technicians
Gartner for IT Leaders Publication Date: 23 April 2007 ID Number: G00147075 Toolkit: Reduce Dependence on Desk-Side Support Technicians David M. Coyle, Terrence Cosgrove The IT service desk and PC life
Successful EA Change Management Requires Five Key Elements
Research Publication Date: 26 December 2007 ID Number: G00153908 Successful EA Change Management Requires Five Key Elements Richard Buchanan Change, in all its many aspects, is a critical aspect of the
Transactional HR self-service applications typically get implemented first because they typically automate manual, error-prone processes.
Research Publication Date: 28 August 2008 ID Number: G00159897 HR Self-Service Applications Defined James Holincheck In this research, we discuss the different types of HR self-service and strategies for
When to Use Custom, Proprietary, Open-Source or Community Source Software in the Cloud
Industry Research Publication Date: 3 May 2010 ID Number: G00175030 When to Use Custom, Proprietary, Open-Source or Community Source Software in the Cloud Massimiliano Claps, Andrea Di Maio Cloud computing
Government 2.0 is both citizen-driven and employee-centric, and is both transformational and evolutionary.
Industry Research Publication Date: 11 November 2009 ID Number: G00172423 Government 2.0: Gartner Definition Andrea Di Maio Given the increasing confusion and hype surrounding Government 2.0, it is important
Case Study: New South Wales State Department of Education Adopts Gmail for 1.2 Million Students
Industry Research Publication Date: 26 January 2010 ID Number: G00172722 Case Study: New South Wales State Department of Education Adopts Gmail for 1.2 Million Students Steve Bittinger Australia's New
The Value of Integrating Configuration Management Databases With Enterprise Architecture Tools
Research Publication Date: 13 January 2011 ID Number: G00210132 The Value of Integrating Configuration Management Databases With Enterprise Architecture Tools Ronni J. Colville, Patricia Adams As configuration
BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle
Research Publication Date: 15 February 2008 ID Number: G00155026 BEA Customers Should Seek Contractual Protections Before Acquisition by Oracle Peter Wesche, Jane B. Disbrow Oracle has announced an agreement
CDOs Should Use IT Governance and Risk Compliance Management to Advance Compliance
Industry Research Publication Date: 1 May 2008 ID Number: G00156708 CDOs Should Use IT Governance and Risk Compliance Management to Advance Compliance Barry Runyon Care delivery organizations (CDOs) are
How Eneco's Enterprisewide BI and Performance Management Initiative Delivered Significant Business Benefits
Research Publication Date: 13 June 2008 ID Number: G00158605 How Eneco's Enterprisewide BI and Performance Management Initiative Delivered Significant Business Benefits Nigel Rayner Eneco was faced with
An outline of the five critical components of a CRM vision and how they contribute to an enterprise's CRM success
Research Publication Date: 1 March 2007 ID Number: G00146362 How to Create a Powerful CRM Vision Gene Alvarez This research provides: Guidance on how to develop a CRM vision An outline of the five critical
Private Cloud Computing: An Essential Overview
Research Publication Date: 23 November 2010 ID Number: G00209000 Private Cloud Computing: An Essential Overview Thomas J. Bittman Private cloud computing requires strong leadership and a strategic plan
Cloud, SaaS, Hosting and Other Off-Premises Computing Models
Research Publication Date: 8 July 2008 ID Number: G00159042 Cloud, SaaS, Hosting and Other Off-Premises Computing Models Yefim V. Natis, Nicholas Gall, David W. Cearley, Lydia Leong, Robert P. Desisto,
Risk Intelligence: Applying KM to Information Risk Management
Research Publication Date: 19 September 2007 ID Number: G00151742 Risk Intelligence: Applying KM to Information Risk Management French Caldwell Risk intelligence is the alignment of information governance
User Survey Analysis: Usage Plans for SaaS Application Software, France, Germany and the U.K., 2009
Dataquest Publication Date: 23 February 2009 ID Number: G00165376 User Survey Analysis: Usage Plans for SaaS Application Software, France, Germany and the U.K., 2009 Chris Pang Gartner surveyed nearly
Governance Is an Essential Building Block for Enterprise Information Management
Research Publication Date: 18 May 2006 ID Number: G00139707 Governance Is an Essential Building Block for Enterprise Information Management David Newman, Debra Logan Organizations are seeking new ways
How BPM Can Enhance the Eight Building Blocks of CRM
Research Publication Date: 6 April 2007 ID Number: G00146588 How BPM Can Enhance the Eight Building Blocks of CRM Marc Kerremans, Jim Davies Business process management (BPM) should complement an organization's
Iron Mountain's acquisition of Mimosa Systems addresses concerns from prospective customers who had questions about Mimosa's long-term viability.
Research Publication Date: 22 March 2010 ID Number: G00175194 Iron Mountain Acquires Mimosa Systems Sheila Childs, Kenneth Chin, Adam W. Couture Iron Mountain offers a portfolio of solutions for cloud-based
Make the maturity model part of the effort to educate senior management, so they understand the phases of the EIM journey.
Research Publication Date: 5 December 2008 ID Number: G00160425 Gartner Introduces the EIM Maturity Model David Newman, Debra Logan Organizations cannot implement enterprise information management (EIM)
Organizations Must Employ Effective Data Security Strategies
Research Publication Date: 30 August 2005 ID Number: G00123639 Organizations Must Employ Effective Data Security Strategies Rich Mogull Organizations can best protect data through a hierarchical data security
IT Operational Considerations for Cloud Computing
Research Publication Date: 13 June 2008 ID Number: G00157184 IT Operational Considerations for Cloud Computing Donna Scott Cloud computing market offerings increase the options available to source IT services.
Agenda for Supply Chain Strategy and Enablers, 2012
G00230659 Agenda for Supply Chain Strategy and Enablers, 2012 Published: 23 February 2012 Analyst(s): Michael Dominy, Dana Stiffler When supply chain executives establish the right strategies and enabling
The Seven Building Blocks of MDM: A Framework for Success
Research Publication Date: 11 October 2007 ID Number: G00151496 The Seven Building Blocks of MDM: A Framework for Success John Radcliffe Gartner's Seven Building Blocks of Master Data Management (MDM)
Best Practices for Confirming Software Inventories in Software Asset Management
Research Publication Date: 24 August 2009 ID Number: G00167067 Best Practices for Confirming Software Inventories in Software Asset Management Peter Wesche, Jane B. Disbrow This research discusses the
Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in
Research Publication Date: 15 March 2011 ID Number: G00210952 Clients That Don't Segment Their Network Infrastructure Will Have Higher Costs and Increased Vendor Lock-in Tim Zimmerman Enterprises must
Recognize the Importance of Digital Marketing
Recognize the Importance of Digital Marketing Laura McLellan, Lead Author Laura McLellan, Laura McLellan serves CMOs and other marketing executives, sharing how digital strategies are being integrated
Global Talent Management Isn't Just Global
Research Publication Date: 22 July 2008 ID Number: G00159366 Global Talent Management Isn't Just Global Thomas Otter Global talent management projects must take into account local compliance issues or
IT Architecture Is Not Enterprise Architecture
Research Publication Date: 17 November 2010 ID Number: G00206910 IT Architecture Is Not Enterprise Architecture Bruce Robertson Many enterprise architecture (EA) teams and their stakeholders still use
Roundup of Business Intelligence and Information Management Research, 1Q08
Gartner for IT Leaders Publication Date: 2 May 2008 ID Number: G00157226 Roundup of Business Intelligence and Information Management Research, 1Q08 Bill Hostmann This document provides a roundup of our
Data in the Cloud: The Changing Nature of Managing Data Delivery
Research Publication Date: 1 March 2011 ID Number: G00210129 Data in the Cloud: The Changing Nature of Managing Data Delivery Eric Thoo Extendible data integration strategies and capabilities will play
The Next Generation of Functionality for Marketing Resource Management
G00212759 The Next Generation of Functionality for Marketing Resource Management Published: 11 May 2011 Analyst(s): Kimberly Collins This research defines the next generation of marketing resource management
Tactical Guideline: Minimizing Risk in E-Mail Hosting Relationships
Research Publication Date: 26 February 2008 ID Number: G00154838 Tactical Guideline: Minimizing Risk in E-Mail Hosting Relationships Matthew W. Cain This report discusses the often hidden risks in moving
Case Study: Australian Bank's IT-Business Alignment Leads to New Product and System Development Process
Industry Research Publication Date: 30 June 2008 ID Number: G00158005 Case Study: Australian Bank's IT-Business Alignment Leads to New Product and System Development Process David Schehr Redundant and
Case Study: Innovation Squared: The Department for Work and Pensions Turns Innovation Into a Game
Research Publication Date: 23 November 2010 ID Number: G00208615 Case Study: Innovation Squared: The Department for Work and Pensions Turns Innovation Into a Game Brian Burke, Mary Mesaglio The U.K.'s
Tips for Evaluators: Better Business Intelligence RFPs
Research Publication Date: 11 May 2009 ID Number: G00167840 Tips for Evaluators: Better Business Intelligence RFPs James Richardson Many of the business intelligence (BI) RFP data-collection exercises
Document the IT Service Portfolio Before Creating the IT Service Catalog
Research Publication Date: 8 January 2009 ID Number: G00163200 Document the IT Service Portfolio Before Creating the IT Service Catalog Debra Curtis, Kris Brittain IT service portfolios and IT service
Bankinter Differentiates Itself by Focusing on Innovation and CRM
Research Publication Date: 4 October 2005 ID Number: G00127276 Bankinter Differentiates Itself by Focusing on Innovation and CRM John Radcliffe Bankinter successfully competes in the Spanish banking market
Repurposing Old PCs as Thin Clients as a Way to Save Money
Research Publication Date: 30 March 2009 ID Number: G00166341 Repurposing Old PCs as Thin Clients as a Way to Save Money Mark A. Margevicius, Stephen Kleynhans Tough economic times are forcing customers
The IT Service Desk Market Is Ready for SaaS
Research Publication Date: 17 April 2009 ID Number: G00166526 The IT Service Desk Market Is Ready for SaaS David M. Coyle The IT service desk market is well-positioned to use the software-as-a-service
The Role of Enterprise Architecture in Technology Research
Research Publication Date: 26 December 2007 ID Number: G00153117 The Role of Enterprise Architecture in Technology Research Brian Burke Enterprise architects are often tasked with identifying disruptive
2009 Gartner FEI Technology Study: XBRL in the U.S. Enterprise
Research Publication Date: 23 July 2009 ID Number: G00169733 2009 Gartner FEI Technology Study: XBRL in the U.S. Enterprise John E. Van Decker Extensible Business Reporting Language (XBRL) will be a requirement
Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity
Research Publication Date: 11 August 2011 ID Number: G00215300 Backup and Disaster Recovery Modernization Is No Longer a Luxury, but a Business Necessity John P Morency, Donna Scott, Dave Russell For the
Case Study for Supply Chain Leaders: Dell's Transformative Journey Through Supply Chain Segmentation
Research Publication Date: 12 November 2010 ID Number: G00208603 Case Study for Supply Chain Leaders: Dell's Transformative Journey Through Supply Chain Segmentation Matthew Davis Faced with ever-changing
Gartner's View on 'Bring Your Own' in Client Computing
G00217298 Gartner's View on 'Bring Your Own' in Client Computing Published: 20 October 2011 Analyst(s): Leif-Olof Wallin Here, we bring together recently published research covering the hot topic of supporting
Singapore Empowers Land Transport Planners With Data Warehouse
G00219502 Singapore Empowers Land Transport Planners With Data Warehouse Published: 18 October 2011 Analyst(s): Eric Thoo The Land Transport Authority (LTA) of Singapore wanted to improve planning and
Microsoft's Cloud Vision Reaches for the Stars but Is Grounded in Reality
Research Publication Date: 4 November 2008 ID Number: G00162793 Microsoft's Cloud Vision Reaches for the Stars but Is Grounded in Reality David Mitchell Smith, Neil MacDonald At Professional Developers
Critical Privacy Questions to Ask an HCM/CRM SaaS Provider
Research Publication Date: 31 July 2009 ID Number: G00168488 Critical Privacy Questions to Ask an HCM/CRM SaaS Provider Carsten Casper, Thomas Otter, Arabella Hallawell The vast majority (probably greater
Cloud IaaS: Service-Level Agreements
G00210096 Cloud IaaS: Service-Level Agreements Published: 7 March 2011 Analyst(s): Lydia Leong Cloud infrastructure-as-a-service (IaaS) providers typically offer SLAs that cover the various elements of
