Renewal Incentives Season. Online Renewal Sweepstakes. Price Savings. Commemorative Capitals Lithograph Online Renewal Sweepstakes

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1 Season Renewal Incentives Price Savings Renew on or before the March 12 deadline and be eligible for the special Renewal Price. Accounts that renew after the deadline will pay the Full Season price. As a full season ticket holder you receive price savings off the gate prices up to 51%. Commemorative Capitals Lithograph Renew on or before the deadline of March 12, 2010 and be eligible for a one-of-akind exclusive Capitals lithograph Online Renewal Sweepstakes Capitals Planholders! View and pay your renewal invoice online via the My Caps Online Account Manager on or before Friday March 12, and be entered to win great Caps prizes! Pay As We Play Our most popular renewal incentive is back for the season. This season ticket renewal incentive allows you to pay for the 2010 Stanley Cup playoffs at the conclusion of each playoff round. Online Renewal Sweepstakes GRAND PRIZE The Grand Prize will be a suite experience on Opening Night for the season. The grand prize winner and 18 of his or her closest friends will be treated to a night with Capitals alumni, complimentary food and beverage and other Caps gifts. Don t miss out on your chance to win! Log onto My Capitals Account Manager to view and pay your invoice online today. Payment must be received by 5 p.m. on Friday, March 12.

2 New for Capitals Season Ticket Holder Loyalty Recognition Each loyalty level group will receive a customized lanyard, pouch and lapel pin for the season. The items will be included in your season ticket package. Each account will receive the same number of items as they have seats. To be classifi ed in each group, the primary account holder must have had ownership of their season ticket account for consecutive seasons. The Capitals will determine each planholder s loyalty level by using the seat history information on their season ticket account. In addition, each group will have their own dedicated night during the season when they will be recognized. Each group will be listed under their loyalty level group listing in the game program and yearbook as well as a listing in the Season Ticket Holder Locker Room. Levels of Recognition Rookie: First Season First Line: 2 to 5 years of Loyalty All-Star: 6 to 11 years of Loyalty MVP: 12 to 24 years of Loyalty Hall of Fame: 25 plus years of Loyalty

3 Full Season Ticket Holder Benefi ts Price Savings As a full season ticket holder you receive signifi cant price savings off the gate prices (up to 51%). New for : Renew by the deadline and receive the Renewal Price. Guaranteed Seat Location By renewing now you are guaranteed your same great seats and the fi rst opportunity to relocate your seats via our Select-A-Seat event before non-renewed seats are offered to the general public. New for Complimentary special event and welcome messages on Verizon Center LED boards. (Based on availability) Priority for Additional Tickets Full Season ticket holders can purchase additional tickets prior to the general public via an exclusive online presale. Based on availability. Power Pay Option to pay for your full season tickets with our interest-free, 12-month payment plan through March Stanley Cup Playoff Ticket Priority Allows you to purchase your own seats for the entire 2010 Stanley Cup Playoffs. Also take advantage of our Pay As We Play playoff payment program when you renew your account for the upcoming season. My Capitals Online Account Manager Access your account online for added convenience. My Capitals Online Account Manager allows you to renew your season tickets; make payments online; forward your tickets to clients, friends or family; donate your tickets to charity or post your tickets for resale through the Capitals/Ticketmaster TicketExchange site all from your computer. Renew online by the deadline and be automatically entered into the Online Renewal Sweepstakes. Exclusive Season Ticket Holder Gift (one per account) New for : opportunity to purchase additional gifts for your friends and family. (Price TBD) New and Improved for : Season Ticket Holder Locker Room Your one stop shop for all information related to your season ticket account. Visit WashingtonCaps.com to gain access to: First Star of the Week Each week during the season the Caps choose a season ticket holder to be featured via the Planholder Update and Season Ticket Holder Locker Room. Season Ticket Holder Updates Archives of weekly planholder updates. Season Ticket Holder Information Benefi t listings and FAQ s. Season Ticket Holder Event Listings and Access to Event Photos Meet the Staff Get to know your Guest Services Specialist Playoff and Renewal Information Caps Ticket Partner Program Easy way to help manage your tickets. Savings Card Special offers from our partners and sponsors. Fan Advisory Board Information Manage Your Account Online Pay Your Invoice Online Pay online by the deadline and be entered into the Online Payment Sweepstakes for great Caps prizes. Access to Capitals Ticketmaster TicketExchange post your tickets for resale in a safe and secure environment. Season Ticket Holder Party Private Skate Event Monthly Chalk Talks Capitals Teleconference Fan Forums Select-A-Seat Event Game Program and Yearbook Name Listing Priority access to concerts and events in the area via online pre-sales. Based on availability. Dedicated Guest Services Specialist Complimentary Team Media Guide, Yearbook, Caps E-newsletter and more! VIP Full Season Ticket Holder Benefi ts VIP full season ticket holders enjoy all the regular full season ticket holder benefi ts listed above in addition to these exclusive VIP benefi ts: VIP Team Autographed Premium Gift Each account will receive one team autographed item. (Estimated delivery date, early 2011) VIP Seat Covers All VIP seat holders will receive a customized seat cover. If requested the Caps will personalize your name or company s name on the back of the seat cover. VIP Event with Ted Leonsis and Special Guest(s) All VIP seat holders will be invited to a private VIP event with Ted Leonsis and special guest(s). VIP Guaranteed Giveaways All VIP seat holders will receive all promotional giveaway items (upon request). Parking Complimentary off-site parking (1 pass per 2 to 4 seats). Club Memberships Complimentary memberships to the Johnnie Walker Coaches Club and the Acela Club.

4 Season Ticket Renewal Guidelines Renewing your Season Tickets is Easier than Ever Online Log onto WashingtonCaps.com, click on the My Capitals Account Manager logo or visit the Capitals Season Ticket Holder Locker Room. You will now have access to your Online Account Manager sign-in page. You will be prompted to enter your account number and PIN/password both of these can be found on your enclosed invoice. Enter the proper payment amount indicated on your invoice for your choice of payment plan. We recommend online renewals as the quickest and most convenient way to renew your seats. By renewing online, you ll receive an instant confi rmation and also be entered into our online sweepstakes. RENEW ONLINE TODAY TO QUALIFY FOR THE ONLINE RENEWAL SWEEPSTAKES! Fax Fill out the enclosed invoice with your Renewal Plan and payment information. Remember to sign the bottom! Fax to IF FAXING, PLEASE DO NOT MAIL A DUPLICATE COPY TO AVOID A SECOND CHARGE TO YOUR CREDIT CARD. Mail Fill out your enclosed invoice with your Renewal Plan and payment information. Please remember to include your credit card number, check or money order and sign the bottom of the invoice. Deadline to sign up for the 12-month Power Pay and renew your account is Friday, March 12, Renew your seat(s) by this deadline and be eligible for the 2010 Stanley Cup Playoffs Pay As We Play option as well as our exciting Renewal Incentive and online sweepstakes. NEW! Online Renewal Sweepstakes Capitals Planholders! View and pay your renewal invoice online via the My Caps Online Account Manager by Friday March 12, and be entered to win the following prizes:** Grand Prize 1 Grand Prize winner and 18 of his or her friends will receive a Suite Experience to the Capitals Opening Night, complete with 18 tickets, Capitals fan packs, a Capitals Alumni Visit, and complimentary food and beverages. Autographed Jersey 25 winners will receive a replica autographed Capitals jersey of their choice.* Team Signed Hockey Stick 25 winners will receive a Capitals Team Signed hockey stick. Pregame Dinner 25 winners will receive a pregame dinner for two in the Dewar s Club. Signed Puck 50 Winners will receive a signed puck. Caps Fan Pack 100 winners will receive a Caps fan pack. Don t miss out on your chance to win! Log onto My Capitals Account Manager to view and pay your invoice online today! Payment must be received by 5 p.m. on Friday, March 12, * Player selection must come from Washington Capitals regular-season roster. ** Winners selected at random and will recieve one prize per account.

5 Renewal Plan Options Choose from Three Easy Renewal Options Power Pay Divide your investment into equal monthly installments. Caps Power Pay is offered as a 12-month payment plan, allowing you the benefi t of low and affordable payments each month. In order to receive this benefi t you must renew by March 12, When you renew on or before the deadline, your fi rst payment will automatically be charged. Your next payment for the season will be charged on the regularly scheduled payment date of May 15, You may enroll and make your fi rst payment online; the remaining Power Pay payments will be automatically charged to that credit card. Your credit card will be charged on or about the 15th of each month through March There is NO INTEREST and NO SERVICE CHARGE for this program. Pay 50% Pay 50% of your account balance now and the remaining 50% will be due August 13, You will be invoiced for the remaining balance if paid by check. If you pay via credit card, the remaining balance will be automatically charged to the same card. There is NO INTEREST and NO SERVICE CHARGE for this program. Pay in Full Pay 100% of your account balance now. Automatic Renewal Gives you the option to automatically renew your account each season with monthly payments continuing to be made to your credit card on fi le for Power Pay. You will receive an invoice with your renewal package detailing your new pricing and monthly payment amount. If your renewal invoice indicates that you are enrolled in the Automatic Renewal program your fi rst Power Pay payment will be charged on or near the March 12, 2010, renewal deadline. In order to be eligible for the Pay As We Play playoff payment option, please make sure to return your invoice to us with your playoff payment information. You may cancel your season tickets, or the automatic renewal option at any point prior to the start of each new season. Automatic Renewal participants will automatically be entered into the Caps Online Renewal Sweepstakes. Renew Your Account Online Log onto WashingtonCaps.com, click on the My Capitals Account Manager logo or visit the Capitals Season Ticket Holder Locker Room. Enter Your Account ID and Password at the Log-in Page. Once logged in click on the pay invoice option. Follow these easy steps and renew: Step 1: Select Payment Option Step 2: Choose payment option from drop down menu. Step 3: Select payment option and click continue. Step 4: Enter billing information and click continue. Step 5: Review paid invoice and print confi rmation page

6 How to Purchase your 2010 Stanley Cup Playoff Tickets Payment Options Pay As We Play This season ticket renewal incentive allows you to pay for the 2010 Stanley Cup Playoffs at the conclusion of each playoff round. This means no upfront payment for games that might not be played. You are charged only if the Capitals play a home game during that round. To qualify you must renew your plan for the season by the renewal deadline of March 12, The Capitals reserve the right to cancel your season ticket plan if you default on any Pay As We Play payment. Pay in Full for Rounds 1 through 4 You may choose to purchase your seats for all four playoff rounds up front (16 possible games). Refer to the seating diagram for pricing information. Any money from unplayed playoff games will be credited to your season ticket account for the season on July 15. If you choose not to renew your season ticket, you can still purchase your seats for the playoffs using the pay in full for all four rounds option.

7 Frequently Asked Questions Renewals and Stanley Cup Playoffs How do I renew my season tickets? You may renew your season tickets online, via fax, or by mail as indicated on your renewal invoice. Once we receive your renewal and payment information for the tickets we will charge your card for that fi rst payment. If you pay your invoice before April your next payment will not be taken out until the second Power Pay date of May 15. How do I make my first payment online? Log on to the Caps website and click the My Capitals Account Login link on the front page or through the Season Ticket Holder Locker Room. Use your account number and online pin provided on your invoice to view your invoice, select your payment method, and make your fi rst payment. Once we receive your renewal and payment information for the tickets we will charge your card for that fi rst payment. If you pay your invoice before April your next payment will not be taken out until the second Power Pay date of May 15. What are the benefits of renewing my season tickets by the March 12, 2010 deadline? By renewing your season tickets by the deadline, you pay the Renewal Price, continue to receive our great season ticket holder benefi ts package, guarantee your same seat location for the playoffs and qualify for our Pay As We Play playoff payment plan, and qualify for our renewal incentive. Any renewals received after the March 12, 2010 deadline will be at the Full Season price. We recommend online renewals as the quickest and most convenient way to renew. By renewing online, you ll receive an instant confi rmation and also be entered into our online sweepstakes. What is the difference between Renewal Price and Full Season price? When you renew your season tickets by the March 12, 2010 renewal deadline you will receive the Renewal Price. If you renew after the March 12, 2010 renewal deadline you will be charged the Full Season Price. You can save up to $ per seat by renewing by March 12, How do I sign up for Pay As We Play? By renewing your season tickets for and making your fi rst payment either through Power Pay, 50/50, or 100% now, you are eligible to be enrolled in Pay As We Play for the 2010 Stanley Cup Playoffs. Be sure to select Pay As We Play on your invoice or online renewal. Please note that if you default on your payments for the 2010 Playoff Pay As We Play program the Capitals reserve the right to automatically cancel your season ticket plan and remaining playoff tickets. What forms of payment will be accepted for Power Pay and Pay As We Play? We accept all major credit cards (Visa, Mastercard, Discover, American Express and Revolution Card). Can I renew online with my Revolution Card? No. Revolution Card renewals can only be submitted via fax or mail. Do I have to use the same credit card for both Power Pay and Pay As We Play? Yes. We will automatically charge the credit card we have on fi le for Power Pay on or about the 15th of each month. At the end of each playoff round the same card will be charged for any home games played during that round.

8 Frequently Asked Questions Renewals and Stanley Cup Playoffs What if I do not wish to renew at this time, but would like to purchase 2010 Stanley Cup Playoff tickets? If you do not wish to renew your plan at this time, you must pay in full for your 2010 Stanley Cup Playoff tickets based on the season ticket holder discount. In order to participate in our Pay As We Play program, you must renew your season tickets for the season and make a payment through Power Pay, 50/50 or 100% now. Can I use my TicketMaster Ticket Exchange resale credits towards my playoff payments? No, any resale credit accrued by the resale of regular season tickets and 2010 playoffs can only be used towards the regular season. Resale credit for tickets sold prior to January 31, 2010 will be noted on your renewal invoice. Resale credit for tickets sold after January 31, 2010 will automatically be applied to your July 15 payment for your season tickets. My Power Pay Plan does not finish until March Will I have to make two payments in March, one payment for my tickets and also start paying for my season tickets? Yes. There will be some overlap in the payment plan process. If you are signed up for the Power Pay plan your final payment is March 15, Once we receive your renewal and payment information for the tickets we will charge your credit card for that first payment immediately. The second Power Pay date of the season will be May 15. If I share my account with someone, can we purchase additional 16-game playoff packages using Pay as We Play, as well as our regular seats? No. We will not have additional 16-game 2010 playoff packages available for purchase. Can I buy additional individual game playoff tickets through the Capitals? If there are additional playoff tickets available for individual games they will be made available to planholders via an online pre-sale. Due to very limited availability there is not a guarantee that we will have additional playoff tickets for purchase. When will my playoff tickets be mailed? Playoff tickets will be mailed to the address on your account via a designated mail carrier no earlier than April 1, 2010 but prior to the first playoff game. More details will follow as we approach the playoffs. What if I don t want to purchase playoff tickets? We hope you will join us for the excitement of Capitals playoff hockey; however you may choose to only renew your Capitals account for the season at this time. Can I use multiple cards for my Power Pay payments? No, we need one consistent credit card for payments. What happens if I miss a payment or my credit card is declined? If a problem arises concerning your payment, you will be contacted by the Washington Capitals to provide a valid credit card. Your online account manager privileges will be suspended until the payment is made and your tickets may be blocked. If you are unable to arrange for regular monthly installments, you will be removed from Power Pay and will need to pay your remaining balance in full to avoid cancellation of your season tickets. Who do I contact if there is a mistake with my charges or if I need to update my credit card information? Please contact your designated Guest Services Specialist directly, or the Washington Capitals Guest Services Department at (202) or via at guestservices@washcaps.com.

9 Frequently Asked Questions Capitals Ticket Partner Service What is the Capitals Ticket Partner Service? The Ticket Partner service helps connect fans to share season tickets. The Service is provided to you FREE by the Washington Capitals as a benefi t to season ticket holders. Who is the Ticket Partner Service for? The following people use the Ticket Partner Service: Existing season ticket holders Existing season ticket holders can use the Matcher Service to fi nd partners to share their season tickets or draft games with their existing group. A fan wanting to join a group If you do not have season tickets but would like to share with someone else, this service is for you! Browse through potential partners, join a group, and get in on the action. Whether you need to replace a partner or bring in a partner for the fi rst time, the Matcher Service can help. How do I find partners? Posting the details of your season tickets is easy. Simply create an account, log-in, and then follow the step-by-step instructions. The whole process takes a few minutes. Once you have posted your season tickets, potential partners will be able to contact you. All contact is anonymous until you decide to give out your personal details. You decide who joins your group. What about my friends, family, and colleagues? After posting your season ticket details you have the option to send an invitation to whomever you think may want to share season tickets with you. You can import addresses from popular internet services (like Yahoo!, GMail, AOL, Hotmail, LinkedIn). You can browse through all available groups and decide which groups to contact. Ask any group a question. You can request to join any season ticket group but the group will need to approve you. You must create an account and log-in to contact a group or request to join a group. How do I join a group? Sharing season tickets is a great way to enjoy some excellent seats and be certain that you will be in on the action! Browse through available groups and fi nd the situation that is best for you. How do I communicate with my group? To post a group or contact a group, you must use a valid address to create an account and log-in. Communication between people using the Matcher Services is done via . We do not give out your address! Instead, messages are sent on behalf of the sender from the Capitals Ticket Partner Service. All messages contain a link back to the Matcher Service to respond. The Matcher Service has an Inbox and a Sent Messages folder so all of your messages will be stored. You may choose to give out your personal contact information in a message you send from the Matcher Service, but that is completely up to you. Once I find a cost-sharing partner, how do I handle group agreements, payments and ticket distribution? The Matcher Service is a tool which simply puts you in touch with other fans interested in sharing season tickets. The primary ticket holder is solely responsible for payment transactions and ticket distribution between all parties agreeing to share their tickets. Visit WashingtonCaps.com to access the Capitals Ticket Partner Program online via the Season Ticket Holder Locker Room.

10 Frequently Asked Questions Online Account Manager and Ticketmaster Ticket Exchange What is my online account manager? My Capitals Account Manager lets you manage your season tickets quickly and easily. How do I sell my tickets? Follow these simple steps: 1. Visit 2. Select the Tickets tab, then Season Ticket Holder Locker Room, and Manage your Account 3. Log in using your Account ID and Password. 4. Select Manage Your Tickets 5. Select the tickets you would like to post 6. Click to post them for sale it s that easy! What happens when my tickets are sold? Once your posted tickets are purchased, the amount of the sale price is credited, less the 10% seller fee. The barcodes on your sold tickets are cancelled and new barcodes are issued. The new tickets are then electronically delivered to the buyer via ticketfast for at-home printing using any standard printer, without the hassle and delay of standard mail delivery. Prior to posting your tickets, you must choose to either: 1. Apply resale credit towards your Capitals account for your season renewal. 2. Request to have money deposited to a valid credit card or checking account by Ticketmaster when your seats are sold. Please allow days business days after the purchase to process and deposit your payment. Renew Your Account or Pay an Invoice Renew before the deadline and qualify for the online sweepstakes! Forward tickets to friends, family or clients via . Additional fees may also include an authentication and TicketFast delivery fee. Post your tickets for resale on the Ticketmaster TicketExchange Manage all tickets at a glance If you do not have an Account ID or password, please contact Capitals Guest Services at (202) or via to guestservices@washcaps.com. How do I apply my resale credits from the rest of the season and the 2010 playoffs? Any resale credit received for remaining games and 2010 playoffs after January 31, 2010 will remain as credit on your season ticket account, but will not be applied to your season ticket balance until the July 15 Power Pay charge. Resale credit accrued from previous resales of your tickets on TicketMaster Ticket Exchange will be applied to your ticket balance by January 31, 2010 and noted on your renewal invoice. What happens if my tickets do not sell? You will be notifi ed via if your tickets do not sell before your indicated expiration date. Your listing will be automatically removed and your original tickets will still be valid for entry. If you cannot attend the game, you also have the option of ing your tickets to a friend via Ticket Forwarding (Additional forwarding fees may also include an authentication and ticketfast delivery fee). Are there additional fees? Sellers pay 10% of the posting price only when their posted tickets have sold. Buyers pay additional fees during the purchase process which will be refl ected in the listing price of the ticket. Additional fees may also include an authentication and ticketfast delivery fee. Can I purchase additional game tickets as a season ticket holder? Yes, season ticket holders can use TicketExchange to purchase additional Capitals tickets directly from other Season Ticket Holders. Buying through TicketExchange is safe, secure, and easy, and with delivery, you ll receive your extra tickets right away.

11 Frequently Asked Questions Online Account Manager and Ticketmaster Ticket Exchange What are the benefits of using Ticketmaster TicketExchange? Ticketmaster TicketExchange offers fans a legitimate and secure forum for buying and selling tickets online. The total integration of TicketExchange with Ticketmaster systems provides a seamless solution for overall fan satisfaction. Since only Ticketmaster tickets may be posted on TicketExchange, buyers are guaranteed authenticity and exact seat locations. When a ticket is sold, the original barcode is cancelled and a new one is issued, eliminating the possibility of counterfeiting. TicketFast enables immediate delivery of purchased tickets, saving customers the time and trouble of coordinating transactions. TicketExchange also uses built-in pricing regulations based on the locations of the seller and the event in order to ensure compliance with state laws that set the maximum allowable resale price per ticket. Posting tickets is easy and secure simply select the tickets you wish to sell, choose the selling price and the expiration date, and submit the listing. Editing your posting at any time is quick and easy. Please note that any fraudulent ticket activity related to the resale or ticket forwarding of your season tickets will result in the cancellation of your season and 2010 playoff tickets. I also see the option to donate my tickets to charity, how does that work? Donations can be made online-only up to 48 hours prior to a home game. All ticket donors are issued a tax deductible receipt directly from the Most Valuable Kids Program. The Capitals have partnered with the Most Valuable Kids program (www. mostvaluablekids.org) to distribute donated tickets. The Most Valuable Kids program works with child focused non-profi t organizations in the Washington, D.C./ Baltimore areas to receive donated tickets, as well as non-profi t agencies serving injured soldiers, active military, and their families. If you do not have an Account ID or password, please contact Capitals Guest Services at (202) or via to guestservices@washcaps.com.

12 Frequently Asked Questions Relocation and Additional Season Tickets How do I relocate my season tickets? We will host our Select-A-Seat relocation event at Verizon Center (Date TBD). You must renew your current seat location for the season in order to receive an invitation to the Select-A-Seat event. How does Select-A-Seat work? In order to be fair to all our full season ticket holders, you will be assigned a time slot based upon the number of consecutive years you have been a full season ticket holder. The earliest time slots are reserved for those who have had full season tickets the longest. When you arrive at Verizon Center, we will have a brief introduction and then you ll be invited into the seating areas of the arena. If you see a tagged seat location you would like to relocate to, please locate the nearest Capitals representative to assist you. What locations will be available at Select-A-Seat? Specific seat locations will not be available until the day of the event. Select-A-Seat inventory comes from seat locations owned by nonrenewing full season ticket holders. Please note that we anticipate a very high renewal rate and available seat locations may be limited. I would like to add season tickets, how do I do that? At this time, we do not have any full season tickets available.

13 2010 playoff seating chart PRICE PER GAME Round 1 Round 2 Round 3 Round 4 Gate* STH Gate* STH Gate* STH Gate* STH VIP - A $354 $250 $413 $300 $472 $350 $531 $400 VIP - B $252 $165 $294 $198 $336 $231 $378 $264 Center Preferred $156 $100 $182 $120 $208 $140 $234 $160 Lower Preferred $126 $77 $147 $92 $168 $107 $189 $122 Loge Preferred $108 $60 $126 $72 $144 $84 $162 $96 Mezzanine Center $90 $47 $105 $56 $120 $65 $135 $74 Mezzanine End $75 $34 $84 $40 $96 $47 $108 $54 Mezzanine Corner $65 $27 $70 $32 $80 $37 $90 $42 For more information, please call or guestservices@washcaps.com * Gate prices subject to change.

14 full season seating chart GATE PRICE* red, white, blue FULL SEASON RENEWAL PRICE** FULL SEASON PRICE*** PERCENT SAVINGS**** VIP A $275, $290, $305 $246 $251 17% VIP B $190, $205, $220 $156 $161 25% Center Preferred $115, $130, $145 $96 $99 27% Lower Preferred $90, $105, $120 $71 $74 33% Loge Preferred $75, $90, $105 $56 $59 38% Mezzanine Center $60, $75, $90 $40 $43 46% Mezzanine End $45, $60, $75 $29 $32 51% Mezzanine Corner $35, $50, $65 $24 $27 51% * Gate prices subject to change. **To qualify for renewal price you must renew by March 12, 2010 deadline. *** Full Season ticket price after March 12, 2010 deadline. ****Based on Full Season Renewal Price and average of gate prices. For more information, please call or guestservices@washcaps.com