YOUR NEW CSB SOLUTIONS

Transcription

1 YOUR NEW CSB SOLUTIONS For Community Business Bank Customers transitioning to Community & Southern Bank Important Transition Information mycsbonline.com Member FDIC

2 YOU MATTER TO US. One very big reason to bank at Community & Southern Bank.

3 Welcome to your new Community & Southern Bank Relationship Welcome to Community & Southern Bank (CSB). Our primary focus is you and serving your financial needs. You matter to us and we understand earning your trust is vital to our new relationship and we intend to do just that. By combining two great banking teams, we will continue to build upon the foundation of trust and service excellence that you have come to know and expect. On Monday, May 11th, 2015 the transition of your deposit and loan accounts from Community Business Bank (CBB) to CSB will be completed. Through Friday, May 8th, 2015 please continue to visit your local CBB branch offices. Beginning Monday May 11th, 2015, in addition to the former CBB offices, any of our 40+ CSB offices will be available to assist you with all of your banking needs. We look forward to getting to know you and exploring New Ideas, New Services and New Opportunities together. 2

4 Your Customer Care Center At Community & Southern Bank we promise a positive customer experience, and we have a knowledgeable team of Customer Care Advocates available to answer all of your requests by phone. To reach the Customer Care Center, dial During the initial transition period of Friday, May 8th thru Tuesday, May 12th our Customer Care Center will have expanded hours of operation to provide you assistance during this crucial period: Friday, May 8: Saturday, May 9: Sunday, May 10: Monday, May 11: Tuesday, May 12: 8:00 a.m. 6:00 p.m. 8:00 a.m. 4:00 p.m. 1:00 p.m. 4:00 p.m. 8:00 a.m. 7:00 p.m. 8:00 a.m. 6:00 p.m. Normal Customer Care Center Hours: Monday Thursday 8:00 a.m. 5:00 p.m. Friday 8:00 a.m. 6:00 p.m. Saturday 8:00 a.m. Noon 3

5 Your New Website Following the transition, in addition to our branches and customer care team, your online resource for valuable information on product and service options will be mycsbonline.com. Visit us online to learn more about our comprehensive financial services, branches in your area, and discover what s new at CSB. Communityplusbanking.com will continue to carry information specific to your conversion to CSB. Access Online Banking Here: Personal Online Banking Business Online Banking 4

6 INNOVATIVE FOR YOU New Ideas. New Services. New Opportunities.

7 Personal Accounts & Online Services CSB offers checking and saving accounts with you in mind. You don t have to look far to realize CSB s checking and savings accounts are competitive with a host of extra perks. We offer the products you need with personalized service from reliable bankers you know and trust. Looking to refinance or buy a car? We dig deeper to understand your needs so we can offer you the right loan to make your life easier. For more details about our personal accounts and loans visit mycsbonline.com. 6

8 Your Current Account with CBB Your NEW CSB Account Minimum Balance to Waive Service Fee There are 3 ways that the monthly* service fee can be waived Other Requirements Monthly Service Charge Interest - Bearing Free Online Banking Free estatement Free Telephone Banking Free Bill Pay Free Debit Card w/ unlimited withdrawals at CSB ATMs Rewards Bounce Limit Checking Accounts - Personal CBB Checking Simply Checking $500* Waive monthly service change by having a minimum daily balance of $500 OR one Direct Deposit per statement cycle OR receiving an estatement. None $3 No Preferred, Gold, Plus, Work & Life, Platinum, & Founders Rewards for meeting requirements outlined below and in the enclosed brochure. Receive purchase rewards for using your debit card. Customers offered rewards through online banking. $500 Advantage Checking $1,000 None $10, Tiered $500 More accounts to choose from after conversion. If you are interested in one of the accounts below talk to your CSB Team Member after May 11th. Kasasa Cash Kasasa Cash is free checking that pays you in high interest and nationwide ATM fee refunds. Kasasa Tunes Earn rewards that matter. Kasasa Tunes is free checking that pays in itunes or Amazon.com downloads. Prime Time Checking Exclusive to our customers age 62 or better - enjoy no monthly service charge and competitive tiered interest rates. 7

9 Your Current Account with CBB Savings & Money Market Accounts - Personal CBB Savings Concierge, Prime, Founders Personal, & MMA Consumer CBB Savings IRA Your NEW CSB Account Statement Savings Money Market Individual Savings IRA Minimum Balance to Waive Service Fee Quarterly Service Charge Interest Free Online Banking Free estatement Free Telephone Banking $200 $5 Interest $1000 $10 Tiered Interest $100 None Interest Free Debit Card w/ unlimited withdrawals at CSB ATMs ATM Card Debit Card None H.S.A. - If you currently have a Health Savings Account, you will be contacted separately about the transition of this account. 8

10 Your Personal Online Banking IT'S HERE CUSTOMER APPROVED ONLINE BANKING A BETTER WAY TO MANAGE YOUR FINANCES. Innovative financial solutions: FinanceWorks - Allows you to manage all your financial accounts in one place with a single login, so you can more easily budget and gain control over your spending. PopMoney (Person 2 Person) - A personal payment service that eliminates the hassles of checks and cash. Now, sending and receiving money through your friends, family or anyone, is as easy as ing and texting. All you need is the persons address or mobile number to use the service. Purchase Rewards - Program offered to earn cash back by using your CSB debit card to make purchases at participating retailers. Offers are tailored to your purchases to ensure they are relevant to you. No enrollment required. Purchase rewards are automatically available. Mobile App, Text and Web Banking - An easy way to access account information on your mobile devices. Tablet App and Web Banking - An easy way to access account information on your tablet devices. Remote Check Deposit - Allows you to conveniently deposit funds to your account from anywhere simply by taking a picture of your check. Strengthened Security Multi-Factor Authentication - Checks for both correct password and correct device ID. Direct Connect - Allows you to connect transactions and account balances from Quicken and QuickBooks directly to your check register. Secure Support - Provides a secure message center option within online banking that will enable you to send and receive secure s to our Customer Care Advocates. Shared Access This option provides the account holder the ability to easily and securely grant access to others without sharing login information. Loan Payment Feature Offers the convenience of paying your CSB Loan(s) from an external bank or brokerage account electronically through your CSB online banking. Bill Pay - Allows you to pay bills to anyone, at anytime, from anywhere, according to your needs. You have the ability to make one-time or recurring payments, receive e-bills, and more. 9

11 Online Banking Bill Pay Mobile Banking Beginning at 12:00 p.m. on Friday, May 8th, 2015, your CBB Online Banking will be available in inquiry only mode. Action: Please note that scheduled internal transfers will not convert over. You will have the ability to set these up in your new CSB Online Banking upon the transition. Action: Please note that account nicknames will not convert. You will have the ability to set up new nicknames in your new CSB Online Banking upon the transition. The online banking transition will be completed by 8:00 a.m. on Monday, May 11th, You will be able to access your new online banking at mycsbonline.com at that time. Although it will have a different look and feel, you will still be able to check balances, transfer funds, pay bills and more. Plus, you can continue to link information to your personal software like Intuit Quicken and QuickBooks. Beginning at 8:00 a.m. on Monday, May 4th, 2015, your CBB Bill Pay will be available in inquiry only mode. As we near the transition weekend, please visit communityplusbanking.com for any updates to the process and the next steps for setting up your personal online bill pay service. Prepare in advance by taking these steps: Actions: Schedule, edit or delete any bill payments through CBB s bill pay system by 8:00 a.m. on Monday, May 4th, All payments with a deliver by date of May 4th May 8th will process though CBB s bill pay system. Payments thereafter will process through CSB s bill pay system. Please review for accuracy as the payment deliver by date may change. Actions: Print a list of Scheduled Payments. These are payments that are scheduled either as a single or recurring payment prior to the transition. Action: Download Bill Pay History. Review all bill payments to determine if alternative payments are needed during or after transition period. Along with your new CSB online banking, you will also have access to free Mobile, Text and Web Banking from the convenience of your mobile device. This includes the ability to access accounts, transfer funds, pay bills, deposit checks, purchase rewards and more. To get started you must first sign into online banking at then download the CSB mobile banking app. Action: Your new CSB Mobile Banking will be available at 8:00 a.m. on Monday, May 11th, Sign into online banking at then install the CSB mobile banking app by downloading in GooglePlay or the Apple Store. You are ready to log in to mobile banking using the same credentials as online banking. Visit mycsbonline.com/mobile to learn more about how you can check balances and manage your money right from your mobile device. Action: Print list of all Payees. Review all payees and their current payment processing methods as this may change. Please note that external transfers (bank to bank) and ebills will not convert over. You will have the ability to set these up in your new CSB online bill pay upon the transition. 10

12 INNOVATIVE BUSINESS New Ideas. New Services. New Opportunities.

13 Business Accounts & Online Services With over 40 branches and a second to none team of experienced financial service providers, CSB brings your business unparalleled personal service combined with the most innovative business solutions and tools. CSB offers a full range of financial products and services including competitive business checking and savings, corporate lending options, alternative financial services, treasury solutions and more. CSB s mission is to proactively respond to your needs while displaying integrity in each and every business decision. For more details about CSB s business accounts and loans visit mycsbonline.com. 12

14 Your Current Account with CBB Checking Accounts - Business Silver Business, Community Business IOTA Preferred Business, Repo Sweep, Business Interest Commercial Checking Your NEW CSB Account Simple Business Checking Lawyer Trust NOW Advantage Business Checking Analyzed Business Checking Minimum Balance to Waive Service Fee $0 $0 $1500 $0 Monthly Service Charge $0 $0 $10 Does Not Apply Number of Free Items/Transactions 200 All 400 Does Not Apply Cost per transaction over Free $.25 Does Not Apply $.15 Does Not Apply Earning Credit Rate Does Not Apply Does Not Apply Does Not Apply Interest - Bearing No, Tiered Receives Earnings Credit Rate Free Online Banking Free estatement Free Debit Card w/ unlimited withdrawals at CSB ATMs Available Available Available Available Free Telephone Banking Free Bill Pay Basic, Basic, Basic, Basic, Cash Cash deposited/out $10,000 free per statement cycle then $0.12 per $100 Does Not Apply Cash deposited/out $10,000 free per statement cycle then $0.12 per $100 Fees outlined on next page Bounce Protection $600 Does Not Apply $600 Does Not Apply 13

15 Analyzed Business Checking Account Fees Your Current Account with CBB Savings & Money Market Accounts - Business Business Savings Gold, Founders, Prime MMA, MMA Business, & Capital Public Funds Money Market Your NEW CSB Account Business Savings Business Money Market Public Funds Money Market Account Maintenance Fee Deposits Deposited Items On - Us Deposited Items - Transit Deposited Items - Redeposited Deposited Items - Return Cash Deposited - per $100 Currency Purchased - per $100 Coin Purchases - per roll $12.00/Account $.50 $.10 $.10 $3.00 $6.00 $.12 $.12 $.15 Minimum Balance to Waive Service Fee Quarterly Service Charge Other Requirements Interest Free Online Banking Free estatement Free Telephone Banking Free Debit Card w/ unlimited withdrawals at CSB ATMs $200 $1000 $1000 $5 $10 - None None None, Tiered Interest Tiered Interest Tiered Interest Available Available None Checks Paid $.15 Electronic Credits $.10 Electronic Debits $.10 Negative Collected Balance Prime + 3% 14

16 Your Business Online Banking Online Banking Beginning at 12:00 p.m. on Friday, May 8th, 2015, your CBB Business Online Banking will be unavailable until the conversion is complete on Monday, May 11th, 2015 at 8:00 a.m. All account transfers, wire transfers, ACH origination files, and/or Remote Deposit processing must be submitted and confirmed by Noon on Friday, May 8th to be included in the conversion. We understand the inconvenience this may cause and appreciate your patience during the transition. The online banking transition will be completed by 8:00 a.m. on Monday, May 11th, You will be able to access your new online banking at mycsbonline. com at that time. Although it will have a different look and feel, you will still be able to check balances, transfer funds, pay bills and more. Bill Pay (PaymentsPlus) Beginning at 8:00 a.m. on Monday, May 4th, 2015, your CBB Bill Pay will be available in inquiry mode only. As we near the transition weekend, please visit communityplusbanking.com for any updates to the process and the next steps for your business online bill pay services. Prepare in advance by taking these steps: Action: Schedule, edit or delete any bill payments through CBB s bill pay system by 8:00 a.m. on Monday, May 4th, All payments with a deliver by date of May 4th May 8th will process though CBB s bill pay system. Payments thereafter will process through CSB s bill pay system. Please review for accuracy as the payment deliver by date may change. Actions: Print a list of Scheduled Payments. These are payments that are scheduled either as a single or recurring payment prior to the transition. Action: Download Bill Pay History. Review all bill payments to determine if alternative payments are needed during or after transition period. Action: Print list of all Payees. Review all payees and their current payment processing methods as this may change. Please note that external transfers (bank to bank) and ebills will not convert over. You will have the ability to set these up in your new CSB online bill pay upon the transition. 15

17 Additional Product & Service Information Treasury Services Innovative financial solutions: Remote Deposit Capture - Deposit any number of checks without tying up resources. Simply scan, then send them on their way for deposit. Merchant Card Service - Boost your bottom line with additional payment processing capabilities. Accept credit, debit, and gift cards with ease. ACH & Wire Services - Add efficiency to your business. Manage incoming and outgoing payments, employee payroll, and ACH batch capabilities with ease. Positive Pay - Prevent fraud before it happens. Verify that outgoing transactions match issued checks. ACH Debit Blocks & Filter - Enjoy around-the-clock monitoring and rest assured that outgoing debit transactions are always as they should be. Zero Balance Accounts (ZBAs) - Maximize gains across multiple locations. Excess balances are combined into one interest-bearing account - automatically. Line of Credit Sweep - Make your money work harder. Automatically apply excess funds toward paying down an existing CSB line of credit. Fraud Prevention Tools - Outsmart fraud with the help of 24/7 monitoring. Avoid check fraud, corporate account takeover, and ACH debit fraud. 16

18 Loans, Lines of Credit & Mortgages If you have a Loan, Line of Credit or Mortgage with Community Business Bank, the terms will remain the same subject to your current loan documentation. Your loan account number(s) will not change unless noted in your Account Relationship Overview on page 3 of the Welcome Letter. You should review the payment options below to ensure your payment schedule is not interrupted. Loan Payment Options Auto Debit - If your CBB deposit account is being drafted for your CBB loan payment, you do not need to make any changes. Your deposit account will continue to be drafted in the same manner in order to make that payment. ACH (Automated Payments or Deposits) - If you have a deposit account at another financial institution that is debited for your CBB loan payment via ACH (and it is being initiated by CBB) you will not need to make any changes. Action: If you have an ACH that is being initiated by another financial institution with payments being sent to CBB, you will need to contact that financial institution to update your loan number and routing number ( ), with an effective date of Friday, May 8th, Online Banking Bill Pay - Action: If you are using bill pay at another financial institution, you will need to update your payee, account number, and mailing address in those records. Mailing Your Payment - If you are not setup for automated loan payments and you need to mail your payment, continue to use the same address until May 8th, After Friday, May 8th, 2015, send payments to the following address and reference your new loan number: Community & Southern Bank PO Box 280 Carrollton, GA Coupon Book or Billing Notices - If you currently make your loan payments using a coupon book and if your loan account number changes, a new coupon book will be mailed to you following the conversion weekend. If you receive periodic statements or billing notices, you will continue to receive them without interruption. 17

19 Certificates of Deposit (CDs) & Individual Retirement Accounts (IRAs) The term of your CD and/or IRA rates will not change until the certificates reach maturity. Prior to maturity, as is our standard practice, we will inform you of any potential changes to the rate, term, or if/how the account will roll over at maturity. If you have interest from your CD(s) or IRA(s) automatically deposited into your checking or savings account or sent directly to you by check this will continue without interruption. Deposit Statements At transition you will be mailed a statement from CBB for each account for the period between the end of your last statement cycle and Friday, May 8th, Your new CSB statement will have a slightly different format. A separate, easy-to-follow monthly statement for each checking account will be mailed to your address on file unless you have chosen to receive your statements electronically. Savings statements are sent quarterly unless there has been electronic activity, in which case the statement will be sent monthly. Overdraft Protection If you have overdraft protection for your checking account set up to transfer from another CBB deposit account or line of credit, it will continue without interruption. CSB also offers Bounce Protection, a courtesy overdraft program that pays overdrafts up to a dollar limit based on your product type. Please review the account transition chart to ensure you understand the Bounce Protection program benefits, qualifications, and limits. You will be notified separately from this document when you become eligible to participate in the Bounce Protection service. 18

20 24 Hour Banking On Monday, May 11th, 2015, at 8:00 a.m., your new 24-hour automated telephone banking service will be available to you. The phone number to call is You will be able to check balances, review transaction history, transfer funds and verify checks all from your phone. The first time you call, you will be guided through the easy enrollment process. The initial PIN (Personal Identification Number) will be set to the last four digits of the primary account holder s social security number. Reporting a Lost or Stolen Debit or ATM Card Upon using your new CSB Debit or ATM card, the telephone number to report a lost or stolen debit card will change to

21 FDIC Coverage When two or more insured banks merge, deposits from the acquired bank (CBB) are separately insured from deposits at the acquiring bank (CSB), for at least six months after the merger. This grace period gives you the opportunity to discuss coverages of your accounts with your new CSB banker. For more information about FDIC insurance coverage, go to deposits/index.html or call toll-free 877-ASK-FDIC ( ). Deposit Agreements Our transition requires us to have a common agreement enabling the Bank to provide you products and services. The Laws and Regulations governing deposit accounts and disclosures and any other brochures from CBB will be superseded by CSB s Deposit Account Information Truth-In-Savings Disclosure, and other documents that pertain to your account(s). Action: We encourage you to review the enclosed information in its entirety, so you understand the respective rights and obligations regarding your accounts. Truth-In Savings Agreements The agreements and disclosures for all CSB deposit accounts are enclosed. Not all will pertain to your new CSB account(s). Among these, you will find details regarding the features, benefits and requirements of your new CSB account(s). This is important information, therefore, please take a few moments to familiarize yourself with the ones that pertain to your particular account(s). 20

22 Account & Activity Fees Effective 4/15/15 SERVICE DESCRIPTION FEE Charge Back Deposit Items...$6.00 Returned Deposited Item Fee...Per Item...$10.00 OD/NSF: Bounce Paid Overdraft Fee*...Per Item...$36.00 OD/NSF: Nonsufficient Funds*...Per Item...$36.00 OD/NSF: Overdraft*...Charge per each debit or check paid...$36.00 OD/NSF: Overdraft* (Continuous)...Each 7 business days up to 4 events...$36.00 OD/NSF: Total Maximum Daily Charge* (Consumer)...5 overdrafts per day...$ OD/NSF: Total Maximum Daily Charge* (Business)...No maximum on Business accounts...unlimited OD/NSF: Daily Deminimus...Cummulative overdraft per day with no charge...$5.00 Stop Payment...Per Item...$36.00 Sweep Transfer...Per Item...$10.00 DEBIT CARD (ATM/FEES) ATM & VISA Card Replacement...First 2 Replacements Free...$6.00 ATM Withdrawal...Applies to the use of a non-csb ATM by CSB customers...$2.00 ATM Balance Inquiry...Applies to the use of non-csb ATM...$1.00 ATM & VISA International Exchange Rate...Conversion Fee...1% MISCELLANEOUS FEES Cashier s Check...Per Item...$8.00 Garnishments...$ Collection Agency Fee...$30.00 Collections...$15.00 Levies...$75.00 Savings Account Excessive Withdrawal Fee...Per item in excess of 6/month regardless of withdrawal type...$3.00 Money Market Excessive Withdrawal Fee...Per item in excess of 6/month regardless of withdrawal type...$15.00 Escheatment...Collected at time of escheatment...$60.00 POP Money (N/A for Business)...Per transaction...$1.00 SAFE DEPOSIT BOX BOX COST 2x5...$ x5...$ x5...$ x10...$ x10...$ x10...$ x10...$ x10...$ x10...$ x10...$ x24...$ Emergency Drilling...Actual Cost Forced Entry Fee...$ Late Charge Fee...$10.00 Replacement Key...$25.00 Lock Replacement...$25.00 ACCOUNT INFORMATION Account Activity Printout...$3.00 Early Account Closure**...$25.00 Account Reconcilement...$25.00/hr Account Research...$25.00/hr (1 hour minimum) *Overdraft fees are created by check, in-person withdrawal, ATM withdrawal, or other electronic means when presented against insufficient or unavailable funds. **Within the first 90 days of account opening. 21

23 Account & Activity Fees Effective 4/15/15 SERVICE DESCRIPTION FEE WIRE FEES Incoming Domestic... $15.00 Outgoing Foreign... $50.00 Wire Transfer (Consumer & Business)...Incoming Foreign... $15.00 Outgoing Domestic... $15.00 Online Domestic... $12.00 DISBURSEMENT SERVICES STANDARD CHARGE INFORMATION REPORTING STANDARD CHARGE Postive Pay - Standard Service Monthly Maint - 1st Account... $65.00 Additional Accounts... $35.00 Per Item... $0.00 Business PaymentsPlus 1st 20 Transactions... $25.00/Month Each Additional... $1.00 Each Cash Services - Business Accounts... $.12 (Charge per $100) ACH Origination Monthly Maintenance... $45.00/month Per Batch Fee... $8.00 Each Per Transaction... $.10 Each Business Online Banking Previous/Current Day Monthly Maintenance First 7... $0.00 Per Each Greater than 7... $5.00 Remote Deposit Capture Monthly Maintenance 1st Workstation... $65.00 Monthly Maintenance Add. Workstations... $45.00 Per Item... $0.00 Sweep Services Credit Line Sweep Monthly Maintenance... $ Sweep Transfer... $

24 LOCATIONS With over 40 branches from Athens, to Atlanta, to Marietta, west to Douglasville, Carrollton and Bremen, and north to Dahlonega, Cumming, Ellijay, Blue Ridge and Blairsville, we have over 600 employees dedicated to exceeding your expectations. Dalton Buchanan Tallapoosa Bremen Villa Rica Chatsworth Ellijay Douglasville Canton Woodstock Braselton Alpharetta Buford Sugar Hill Roswell 400 Marietta Dunwoody Corporate Office Blue Ridge Brookhaven Dawsonville Cumming Norcross Blairsville Dahlonega Grayson Loganville Snellville Conyers Winder Cornelia Athens Bowdon Carrollton Covington mycsbonline.com Member FDIC CSB NMLS # CSB Branch Stand Alone ATM