KELSALL MEDICAL CENTRE NEWSLETTER

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1 August/Sept 2015 WELCOME TO KELSALL MEDICAL CENTRE Welcome We would like to welcome Doctor Aled Donovan to Kelsall Medical Centre. Doctor Donovan will be working Tuesday, Wednesday, Thursday and Friday Goodbye We are very sorry to announce Janis Lawless our Nurse Practitioner will be leaving the Practice on Friday 28 August We have a new Practice Nurse Kate Pugh who will be starting on Monday 24 August 2015 The surgery will be closed for staff training on : Wed 26 Aug, Tues 22 Sept, Thurs 29 Oct, Wed 25 Nov, Tues 15 Dec Patient Reference Group. The Patient Reference Group is a very informal feedback session. We will always welcome new members, or comments so if you are a patient of Kelsall Surgery and would like some more information please or ask at Reception. Our next meeting is Monday 7 September pm at Kelsall Community Centre JULY 2015 FRIENDS AND FAMILY TEST As from 1st December 2014 if you visit our GP Surgery you will be able to complete a Friends & Family short form, stating whether or not you would recommend us to your friends and family if they need similar care or treatment. Your answers will be anonymous and can be put in the box provided, which are located in our waiting area. JULY FRIENDS AND FAMILY RESPONSES EXTREMELY LIKELY LIKELY NEITHER LIKELY NOR UNLIKELY UNLIKELY EXTREMELY UNLIKELY Responses Comments Extremely Likely DON T KNO W

2 Good as it is!! Change of music Kelsall Medical Centre New Appointment System From Monday 11 May 2015 Kelsall Medical Centre will be trialling a new appointment system. The GP s have decided to implement an improved appointment system to help meet the increasing demand on a day-to-day-basis. When you telephone the surgery you will be asked if you feel you could be dealt with via a telephone consultation with a GP. If you feel you need to see a GP face to face please advise the receptionist who will arrange an appointment. You will still be able to speak to a doctor for a review telephone consultation. These slots will be booked before the GP s afternoon surgery. We will no longer book appointments at 5.30pm for the following morning surgery. If you feel your problem is acute for the day you can ring at 8.00am for a telephone consultation or appointment. Would you like to join our Patient Participation Group? Are you interested in how your health centre is run and what services it provides? We are currently looking for new members to join our Patient Participation Group This is a group of patients who meet with practice staff during the year to discuss how our patients view the practice s performance and to discuss what plans we put in place to improve our performance. The group is also contacted during the year if specific views are sought on various topics from the group. It is not an onerous task but allows you to understand better how a GP practice operates and gives you an opportunity to have a say on how the practice performs. please or ask at Reception for more information. Our next meeting is Monday 7 September 2015 at Kelsall Community Centre pm Named Accountable GP From 1 st April 2015 we are required under our NHS contract to allocate a named accountable GP to all patients who will be responsible for your overall care. All registered patients at this practice have now been allocated a Named Accountable GP. New patients joining the surgery will be advised of their Accountable Named GP at the point of registration. In order to facilitate this we have allocated the GP s to patients on a surname basis as follows: Patients with a surname beginning with A-H Patients with a surname beginning with I-P Patients with a surname beginning with Q-Z Dr Hinds Dr Daniels Dr Donovan If you are registered aged over 75 and registered before 1 April 2015 you will have already been allocated a Named Accountable GP this named GP will remain the same and will not change under the surname arrangement. Please be aware that you may still see any GP of your choice at the surgery and do not have to see your Named Accountable GP, nor does this mean that you will only be offered appointments with your named GP.

3 Where a patient expresses a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request. Men ACWY vaccine The Men ACWY vaccine protects against four different causes of meningitis and septicaemia meningococcal (Men) A, C, W and Y diseases. All 17 and 18 year olds in school year 13 and first time university students up to the age of 25 are eligible for the Men ACWY vaccine as part of the NHS vaccination programme. How do you get the vaccine? GP practices will automatically send letters inviting 17 and 18 year olds in school year 13 to have the Men ACWY vaccine. Students going away to university or college for the first time as freshers should contact their GP to have the Men ACWY vaccine, ideally before the start of the academic year. Students in their second year or above of university do not need the vaccine and are not included in this programme. Younger teenagers (school year 9 or 10) will be offered the Men ACWY vaccine in school as part of the routine adolescent schools programme alongside the 3 in 1 teenage booster, and as a direct replacement for the Men C vaccination. Kelsall Medical Centre will no longer offer a Travel Clinic Service. Patients will be directed to a Private Travel Clinic Tarporley Medical Centre Travel health with yellow fever - Travel Clinic Our travel services are open to both practice registered and none registered (private) patients. The clinic is held on Friday mornings from 9.30am-12.45pm. The services are provided by Specialist Nurse Norma Evans. You can read more about Norma on travelfit.co.uk - please note that Norma cannot provide or telephone advice. We recommend that you access nathnac.org to learn about travel health risks at your intended destination. You can attend this service without a referral Travel Clinic in Chester (above the phase eight shop) Well Travelled Clinics 10 Watergate Row North, Chester Superdrug Travel Clinic 7-9 Piccadilly Manchester M1 1LZ

4 Liverpool School of Tropical Medicine Cheshire & Warrington Carers Centre CARERS Do you look after someone who is ill, frail, disabled or mentally ill? If so, you are a carer. We are interested in identifying carers, especially those people who may be caring without help or support. We know that carers are often hidden looking after a family member or helping a friend or neighbour with day to day tasks and may not see themselves as a carer. We feel that caring for someone is an important and valuable role in the community, which is often a 24 hour job that can be very demanding and isolating for the carer. We further believe carers should receive appropriate support by way of access to accurate information on a range of topics such as entitlement to benefits and respite care and not least, a listening ear when things get too much. As a carer, you are entitled to have your needs assessed by Adult Care Services. A carer s assessment is a chance to talk about your needs as a carer and the possible ways help could be given. It also looks at the needs of the person you care for. This could be done separately, or together, depending on the situation. There is no charge for an assessment. If you are a carer, this is an opportunity to let the practice know so that we can update our records and pass on your details to the Carers Service who can provide relevant information and advice, local support services, newsletter and telephone linkline. We can also refer you to Adult Care Services for a carer s assessment. Please complete the attached sheet only if you are a carer and return it to the surgery. We look forward to hearing from you. Tel Open Monday to Friday 10am 4pm

5 CARERS IDENTIFICATION AND REFERRAL FORM DO YOU LOOK AFTER SOMEONE WHO IS ILL, FRAIL, DISABLED OR MENTALLY ILL? If so, you are a carer and we would like to support you. Please complete this form and hand it in to reception. If you are agreeable, we will enter the details on your medical record With this you will have been given a leaflet from Carers in Cheshire which is country wide organisation providing relevant information and advice, local support services, newsletter and telephone link line for carers. We will also refer you, with your permission, to have your needs assessed by Adult Care Services. A Carers Assessment is a chance to talk about your needs as a carer and the possible ways help could be given. It also look at the needs of the person you care for. This could be done separately, or together, depending on the situation. There is no charge for an assessment. How do l let my GP Surgery know I am a Carer? Simply complete Form 1 Registration of Carer overleaf and hand it in to your GP Surgery. The surgery will make a note on your medical records and (where applicable on the records of the person you care for), that you are a Carer. If you would like your details to be forwarded to Cheshire & Warrington Carers Centre, please also sign the bottom of this form. The Centre will send you information such as regular newsletter, how to register for a Carers Emergency Card and help access grants and funds. They will inform you of any events happening in your area. What about the person I care for? If the person you care for would like your GP surgery to know that you are their carer, please ask them to complete Form 2 Registration of the person you care for overleaf. You can then hand both forms to your GP reception.

6 If the person you care for is not registered at the same GP surgery, ask the receptionist for another copy of this leaflet, complete Form 2 and hand it to their GP reception FORM 1 Registration of Carer I would like it recorded on my personal medical records (and where applicable of the person I care for) that I am a carer. Name:.. Address Postcode Tel No. Date of Birth GP Surgery. Signature of Carer.. I give my consent for my details and the person I care for to be passed onto Cheshire and Warrington Carers Centre and I would like to receive their regular newsletter and other relevant mailings from the centre. Signature FORM 2 Registration for the person you care for I am cared for and supported by the person whose details are above. I am registered with this GP Surgery and would like the contact details of my carer/next of kin recorded on my personal medical records. My Name.. Tel Signature Date..

7 Once the details from the form have been entered on to the patients notes, the referral forms will be copied and sent, as appropriate, to the local carers association Cheshire Carers Centre Freepost RRGT HSKR GTEB Northwich Cheshire CW9 5AN PLEASE COMPLETE THIS FORM AND HAND IT IN TO RECEPTION Extended hours to general practice in Western Cheshire ROUTINE PRE BOOKABLE APPOINTMENTS KELSALL MEDICAL CENTRE Service Western Cheshire Primary Care Trust has developed a primary care book ahead service that will offer all patients, registered with a Western Cheshire GP practice, the opportunity to book a routine appointment with a GP or a Practice Nurse outside of usual GP practice opening hours. Appointments will be bookable up to two weeks in advance. Patients are able to ring to book an appointment on between 8:00am 6:00pm. The service will be provided by local GPs and Practice Nurses, many of whom may already work for the Out of Hours service. Clinics The clinics will operate between: Monday to Friday: 18:30 to 21:30 in Chester and Ellesmere Port to 20:00 in Helsby (2 evenings Monday and Tuesday) 18:30 to 20:00 in Tarporley (3 evenings Wednesday Thursday Friday) to 20:00 in Malpas and Neston (2 evenings Monday and Thursday) (start date to be arranged) Saturday: 09:00 to 14:00 in Chester, Ellesmere Port, Tarporley 09:00 to 12:00 in Malpas and Neston (start date to be arranged)

8 Sunday: 10:00 to 15:00 in Chester and Ellesmere Port in Tarporley Records and information The clinicians providing the service will have access to the clinical summaries on the Primary Care Trust shared electronic health record (Graphnet). Information regarding the consultation with patients will be transferred back to the practice via Adastra. The clinicians will also have access to Choose and Book to make referrals. Exclusions This service will not provide: o chronic disease annual reviews. o childhood vaccinations/immunisations. o IUD fitting OCTOBER FLU CLINIC TIMES PRE-BOOKED APPOINTMENTS EVERY WEDNESDAY AFTERNOON AND SATURDAY 3 rd & 24 th OCTOBER AM 3.30PM PATIENTS CAN ONLY HAVE A FLU INJECTION IF THEY FALL UNDER THE FOLLOWING RISK GROUPS: OVER 65 HEART DISEASE CHRONIC RESPIRATORY DISEASE ASTHMA CHRONIC KIDNEY DISEASE CHRONIC LIVER DISEASE NEUROLOGICAL DISEASE DIABETES IMMUNOSUPPRESSION MULTIPLE SCLEROSIS CARER

9 PREGNANT CHILDREN AGED TWO, THREE OR FOUR

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