Aptos: Engaging Customers Differently

Transcription

1 Aptos Retail Suite

2 Aptos: Engaging Customers Differently Aptos (formerly Epicor Retail) delivers sustained competitive advantage to apparel, specialty and general merchandise retailers with innovative end-to-end solutions and a singular commerce platform that enable seamless customer experiences, unified omni-channel environments, and one view and consolidated management of each retailer s brand, customers, inventory, orders and data. Our solutions include: Store / Mobile Store Enterprise Order Management Digital Commerce Customer Relationship Management / Clienteling Audit and Operations Management Merchandising / Mobile Inventory Management Planning and Assortment Planning Retail Analytics Sourcing and Product Lifecycle Management Secure Data Management Professional Services

3 Aptos Retail Suite Aptos develops, delivers, and supports a complete range of advanced solutions for soft goods, hard goods, specialty, and general merchandise retailers. These solutions are designed and proven in use to meet the evolving merchandise and service expectations of today s highly connected, omni-channel shoppers and the business requirements of the most demanding retail environments, with rapid return on investment (ROI), low total cost of ownership, and a single point of accountability. Aptos extended omni-channel solutions are available best-of-breed, in fast-track packages, and through the cloud. They are built with open standards-based architecture, deep functionality, and full flexibility. They are trusted by more than 500 retail brands in tiers one through four for effective enterprise management and to deliver a seamless customer experience. Aptos solutions incorporate decades of best practices and an in-depth understanding of our clients varied and evolving needs. They are backed by comprehensive hardware and professional services plus 24/7 support.

4 Aptos Engaging Customers Differently Distinctive Value At Aptos, we enable you to engage your customers differently--and run your business more profitably by engaging you differently. Proven success At Aptos we know that our success depends on ensuring yours. We have met the goal consistently on behalf of our clients by developing and applying solutions that are perfectly aligned with their specific needs and changing requirements. Trusted professionals Our 750 retail professionals have been selected for their in-depth expertise with retail processes, businesses and technology, and their ability to deliver optimal solutions with highly personalized services. Advanced solutions Aptos provides leading solutions for every critical retail operation required for rich omni-channel customer engagement and highly efficient enterprise management, all powered by analytics. Hundreds of loyal retailers. Aptos solutions are trusted by more than 500 regional, national and international brands to streamline processes, integrate channels, leverage intelligence, and inspire customers to maximize profitability. Solid corporate performance Since our inception in 1972 (including predecessor companies), Aptos has demonstrated consistent growth and profitability. One-stop shopping With Aptos, you have ready access to solutions for all processes, services for every need, and expertise for every challenge with a single point of accountability. Rich client partnerships Aptos maintains close partnerships with our clients through direct links to our professionals; product user forums and advisory boards; case studies, communications and publications; and an annual client conference. Leading industry partners Aptos leverages a wide range of leading technologies in retail applications. We work closely with Microsoft and numerous other industry-leading companies to meet the diverse requirements of our clients. 4

5 Aptos Retail Suite Aptos Store Aptos Store is the retail industry s leading transaction suite. It enables superior customer engagement and information management to drive sales, service, and highly efficient in-store operations, for a lasting competitive advantage. Aptos Store, developed using the Microsoft.NET platform, is a robust POS and store-system suite with high ROI applications. Its real-time central features designed to enhance service and drive sales include enterprise selling, return/exchange management, customer relationship management (CRM), and mobile functionality. The same Store architecture facilitates a rapid delivery of Store functionality on Apple ipad, ipod, and Microsoft Windows mobile devices. Point of Sale (POS) Point of sale is designed to improve the customer experience and reduce check out time with advanced transaction types, flexible workflow, extensive promotion and deal execution, in-store CRM, biometric capabilities, store messaging, and more. With a full complement of back office functions and applications, the store staff can manage their business more efficiently. These include a manager s dashboard, inventory management, employee management, electronic journal, and cash management, and the Enterprise Store Central module to support retailer s desire for rapid, central consolidation of store data and functions. POS is built for the deployment requirements of today and tomorrow from the traditional deployments of registers and servers in the store, through thin client deployment of POS, to an enterprise server deployment making your store estate an implementation of one giant store with hundreds of thousands of registers. Mobile Store Mobile Store extends key store functionality beyond the cash-wrap and manager s workstation. Enabled for Apple ipad, ipod, and Microsoft Windows mobile devices, Mobile Store provides store managers and sales associates the tools, at their fingertips, to enhance customer service and productivity by completing end-toend POS transactions, looking up items, locating stock, completing various inventory management functions and more. Enterprise Store Central Enterprise Store Central offers a collection of capabilities that help manage the store estate, share transaction functions and logic across channels, and provide a central resource for a number of features requiring a consolidated view. These include returns management, receipts, configuration and management, promotional events management, real-time EJ and store services, transaction trickle consolidation, and integration with IBM director for store monitoring. Returns Management is a multi-channel, centralized module that lets you ensure accurate refunds and reduce refund fraud, while improving customer service and employee compliance. Returns Management provides stores real-time access to all transaction details throughout the chain, including original purchase with promotional pricing, subsequent return history, and an accurate return value. Appbuilder provides power and flexibility enabling you to create workflows and user experience, and configure and change business rules related to policy and procedures, payroll, security, marketing, taxes, inventory, and so much more. Its easy-to-use user interface gives you the same control over all the in store devices, including workstations and mobile devices as well as the registers themselves. Multi-Channel Transaction Adapter gives retailers the tools to share transaction functions and logic with other channels and devices. With a rich XML based API, the sharing of Aptos Retail Store resources, such as pricing, promotion, tax, basket calculation, etc. gives you a single code base for transaction execution regardless of channel. 5

6 Aptos Engaging Customers Differently Aptos Enterprise Order Management Aptos Enterprise Order Management lets your customers quickly obtain exactly the products they want, wherever and however they choose to shop, while letting you save sales, optimize inventory, and drive profit. This complete end-to-end order management solution leverages Aptos Enterprise Selling and Aptos Order Management* to quickly identify where a desired product is available, recommend the best fulfillment location for you and your customer, then orchestrate the entire order from the initial collection through to the post-transaction repository process. *These components are also available separately as stand-alone solutions. Aptos Enterprise Selling Aptos Enterprise Selling combines real-time inventory across the enterprise with front-end order management to facilitate the fulfillment of the out-of-stock merchandise from any other location or channel. Product Locator finds products that can be delivered to the customer or picked up at a preferred location. From your ecommerce site, these items can be added to the customer s basket and paid for within the order. Order Fulfillment lets associates view orders that are to be fulfilled by their stores, then determine whether to proceed or change the order status. Order Monitoring helps your personnel follow up or answer questions on an order with the real-time status information. Reports can be used to help measure and improve the operational efficiency of your fulfillment channels, as well as to determine the effectiveness of your multi-channel strategy and inventory allocation and replenishment. Aptos Enterprise Order Manager Aptos Enterprise Order Manager lets you create and manage orders through their entire lifecycle whether they originate in a marketplace, store, mobile device, or the website. You can also quickly access customer history, communication logs, and order information. Streamlined Order Management processes every order the same way, so that returns, credits, and other logistical tasks are handled properly with one system. Customers can be given full access to order details. In addition, Aptos native integration with shopping services such as Amazon, Buy.com, ebay, NexTag, and PriceGrabber provides streamlined fulfillment, helping retailers of all sizes keep pace with larger multi-channel retailers. Aptos Digital Commerce Suite Aptos Digital Commerce Suite includes fully integrated applications with everything you need to deliver a connected, consistent, and seamless experience to your customers online, as well as in your stores and through any other available selling channels. Our Digital Commerce Suite provides a robust and highly flexible online store with responsive design, powerful content management tools, and search engine optimization. It also delivers: omni-channel logic and functions, including save-the-sale and order management; cross-channel promotions management; and a single view of your products, customers, and transactions. With all these features, Aptos Digital Commerce Suite will enrich your engagement with customers through multiple touch points while elevating their experience, to drive loyalty and sales. Digital ecommerce Platform gives you complete flexibility and control over the form and function of your online channel with: optimized product, category, SKU and direct response landing pages that are easy to create and update; cross-channel online-to-store capabilities that let your customers shop on their own terms; wish lists that let your customers reconnect with coveted items; rich analytics tools; plus a full range of options for payments, mobile commerce, shipping, and more. Channel Management lets you market and sell products through Amazon, ebay, Buy.com and other channel partners with streamlined control over product, inventory, customer, and order information. Enterprise Selling and Order Management combine a real-time, enterprise-wide inventory locator with complete order management capabilities to save sales by fulfilling out-of-stock merchandise from any other location or channel. (These are also available as standalone applications.) Product Information Management gives you full control over the content and presentation of your products, including auto-resizing, videos, product specs, shipping options, ratings, and reviews. Warehouse Management Customer Order Fulfillment lets you prioritize or batch orders, set pick methods, assign operators, create tasks, adjust order balances, print carton labels, pack slips, and communicate order statuses. This application is integrated with multiple shipping carriers. 6

7 Aptos Retail Suite Aptos CRM Aptos CRM is a broad set of complementary tools to enable mutually beneficial relationships between you and your customers. CRM lets you understand your customers preferences and profiles, engage them personally and professionally, deliver relevant offers, and provide meaningful rewards all of which inspires them to purchase more, promote your brand, and keep them coming back. CRM s tools are designed to drive sales, increase loyalty, and support the business processes necessary for success in today s competitive marketplace. CRM provides integrated capabilities for customer analysis, customer segmentation, campaign management, clienteling, and loyalty points program management with real-time targeted communications to customers via POS and other sales channels. This solution supports multiple sales channels, multiple divisions/brands, employs powerful analysis tools, and provides one complete and consolidated view of the customer. Customer Reporting Discover the marketing opportunities in your customer data with our easy-to-use suite of reports and templates. Find opportunities to cross-sell, up-sell, increase retention, determine site selection for new stores, identify the most profitable customers to contact, and assist individual stores with customer-related performance issues. Campaign Manager CRM can interface to your POS, mobile device, call center, kiosk, and ecommerce sites to execute your campaign and promotions. Whether your next campaign is direct mail, voic , , or text messaging, CRM will help you prepare and export the lists to send to your third-party vendors for execution. As transactions flow into the customer database, campaign and promotion results are automatically updated. Analysis on your marketing initiatives can begin immediately. Loyalty and Reward Manager The goal of any well-designed retail loyalty program is to drive ROI by changing customer behavior. How you achieve this goal is fundamental to the program s success. Loyalty and Reward Manager lets you design and run multiple loyalty programs with the flexibility and security of a retail-proven, transaction tracking and redemption toolset. You can communicate program benefits and news individually using one-to-one triggered messaging, or reach out to a group of program members with statement and program information across multiple channels. Clienteling Engage and motivate customers more effectively with Clienteling. Your associates can now fully leverage and manage customer information in your Aptos CRM database and have a digital, mobile black book at their fingertips. Personalize the customer s shopping experiences by viewing items in their closet, suggesting product based on their profile and preferences, and reminding them of eligible offers. With Clienteling, you will build a more profitable, lasting relationship and loyalty through personalization, knowledge, and engagement. 7

8 Aptos Engaging Customers Differently Aptos Audit and Operations Management Aptos Audit and Operations Management consolidates, validates, and secures data from all sales channels into one location and to one standard, then maps it consistently to your enterprise applications. This exceptional solution improves performance and profitability by ensuring that the vital data you and your systems depend on is accurate, consistent and up to date, to reduce errors, support correct decisions, and deliver substantial ROI. Sales Audit Sales Audit ensures the integrity and accuracy of the data flowing into head office systems by correcting any errors up front and bridging the gap between your enterprise and the sales channels. This core solution is used by over 100 top retailers to process more than $50 billion in sales transactions each year. Voucher Management Voucher Management provides real-time updating of balances for gift cards, gift certificates, and merchandise credits. Loss Prevention Loss Prevention automatically detects patterns of fraudulent activity and identifies procedural violations to reduce shrink, deter theft, and increase profitability while keeping the store an employee-friendly workplace. Employee Productivity and Commissions Employee Productivity and Commissions enables you to evaluate, track, encourage, and reward the performance of every employee correctly, fairly, and automatically. Secure Data Management As payment options and the volume of card transactions continues to increase, so too do the risks and liabilities associated with data theft and misuse as well as the costs and complications of solution-specific approaches to data security. Aptos alleviates these concerns with a multitiered approach to payments and security that supports and exceeds PCI requirements with a combination of encryption, tokenization, and EMV. In partnership with AJB Software, our payment and security solutions deliver a higher level of data security on a wide range of devices and processors. We will also prepare you for the move to EMV Chip and PIN technology by the October 2015 deadline. 8

9 Aptos Retail Suite Aptos Retail Analytics powered by QuantiSense Aptos Retail Analytics powered by QuantiSense, provides actionable insights to every area of the business and every key decision maker across the complete retail value chain, from the supply chain through to omni-channel points of purchase. Comprised of Retail Business Intelligence and QuantiSense Playbooks, this comprehensive analytics package breaks down data silos; consolidates huge volumes of data from disparate systems into meaningful role based views of the business; and elevates omni-channel retailing by compiling and applying intelligence across all types of stores. As a result, you get more reliable information, reduced costs, increased agility, faster execution, the ability to reveal and capture more opportunities, and optimized value from all other solutions to continually drive profitability. QuantiSense Retail Business Intelligence provides the foundational BI platform. It consists of a robust data model, a retail-specific data warehouse that spans entire retail operation, data transformation or ETL, and packaged analytic dashboards and reports. QuantiSense Playbooks automates the process of identifying and prioritizing retail exceptions such as imminent stockouts and overstocks, allowing you to solve problems efficiently and capitalize on valuable opportunities. This component leverages the QuantiSense Retail Exception Engine to identify targeted action areas for various business users such as buyers, planners, marketers, auditors, store and regional managers, and corporate executives. Aptos Sourcing & Product Lifecycle Management Aptos Sourcing and Product Lifecycle Management streamlines the process of obtaining merchandise quickly and more profitably by automating and coordinating key functions central to design, production and shipping involving multiple vendors in any number of locations. It lets you get the products you want from factory to sales channels as quickly and efficiently as possible. Sourcing and PLM centralizes workflow management via the Web to control vendor negotiations, production, and logistics tracking. This integrated solution includes Partner Collaboration for communicating efficiently with vendors and agents worldwide via a central Web-based repository allowing stakeholders to view updates and request changes. Critical Path Management tracks the chain of critical tasks to ensure your project progresses efficiently and on schedule; plus other modules for managing every aspect of production and shipping. 9

10 Aptos Engaging Customers Differently Aptos Planning Aptos Planning allows you to correctly assess which products, quantities and attributes will be in demand in each market and type of store, to help maximize inventory turns and full-price sales while minimizing markdowns and risks. Planning effectively links your financial plans, assortment plans, buying plans, and individual store plans. It combines Merchandise Planning and Assortment Planning with rich visual tools to let you identify what s needed at both the chain and store level, and develop effective inventory models that support peak performance across your business. Merchandise Planning Merchandise Planning lets you create and manage your merchandise plans at all levels and across all channels of operation. Flexible and unlimited merchandise and location hierarchies allow you to develop plans that meet the demands of your customers at a micro-level. By synchronizing high level business plans with channel and location-specific trends, Merchandise Planning ensures the right merchandise is planned for the appropriate stores. Assortment Planning Assortment Planning simplifies the process of building ideal assortments in perfect step with your customers, locations, seasons, and budget. Using visual tools linked to your merchandising data and buying and store plans, this powerful application lets you create, organize, and view offerings within a location cluster and by store grade; determine your assortment breadth with an easy-to-use Wizard tool; define your styles in complete detail; see your assortment clearly using product pictures or catalogue images; and much more. 10

11 Aptos Retail Suite Aptos Merchandising Aptos Merchandising streamlines operations, unifies asset management, and manages your business from end to end. This powerful retail solution features a centralized transactional database and support tools to help you make and execute better decisions based on accurate, current, and shared information. Master Data Management Master Data Management is your tool to easily transfer the rich data in our systems into the reports you need for usable information and clear insights. It links the expertise of your staff directly to critical data, letting them apply their intuitive knowledge of your retail business to trends, patterns, and sales statistics that are instantly accessible. Purchase Order Management and OTB Purchase Order Management handles the detailed process of placing purchase commitments with vendors and monitors the progress of buys and their delivery dates, while maintaining financial and open-to-buy control. Allocation and Replenishment Allocation and Replenishment optimizes your merchandise with effective and proactive distributions that minimize stock imbalances, increase sales, lower inventory levels, reduce forced markdowns, raise gross margins, and increase customer satisfaction. Warehouse Management Warehouse Management is an optional application that ensures merchandise flows from receiving through distribution to your customers or store shelves quickly, to optimize productivity, streamline operations, and reduce stock-outs. Warehouse Management provides EDI support for receiving, RF-based tools for carton packing, full ticketing functionality, SKU or carton based inventory tracking, and more. Inventory Management and WebIM Inventory Management ensures your head office, warehouse, or stores get direct access to real-time inventory information across the enterprise. WebIM provides users with access to Inventory Management via Web browser interface on either a pc or mobile device. Price and Deal Management Price and Deal Management provides a holistic and intelligent approach to price management. It allows for flexible and localized pricing to meet your changing business needs with centralized control and detailed tracking capabilities, all of which serve to increase your margins. Price changes can be executed by chain, store group, store, and color, choosing from hard markdowns, promotions, or a variety of deal types. Merchandising Analytics Merchandising Analytics is a customizable decision support tool for analyzing all sales, orders, receipts, distributions, price changes, inventory adjustments, transfers, and returns to vendors, allowing you to determine opportunities for faster turns, improved margins, better markdown execution, and more precise forecasting. 11

12 Aptos Engaging Customers Differently Aptos Cloud Aptos lets you focus on running your business, instead of your IT, by making all of our solutions available via the Cloud. Rather than implementing and managing your own technology on site with all the required staff, costs, and risks, our dedicated retail IT professionals will take care of everything on your behalf. Two options are available: Software as a Service (SaaS) delivers pre-configured, end-to-end IT through an all-inclusive subscription service. Hosted Cloud Services provide professional operation and support of your licensed Aptos solutions, allowing customization to suit your business needs. Either way, Aptos gives you : The industry s most advanced retail solutions Dedicated infrastructure exclusively for your business One partner and point of contact Fast implementation and ROI live within six months State-of-the-art data security system reliability Predictable, managed costs no hidden fees Low risk Aptos assumes the responsibility Agility and scalability to enable fluid growth A faultless delivery record 12

13 Aptos Retail Suite The Aptos Cloud delivers the following proven solutions & services: Store combines essential in-store tools with the superior capabilities for exceptional customer service, up-selling opportunities, and store operations management. SaaS Store includes POS, In-Store CRM, Store Operations for Employee Management, Cash Management, real-time Inventory Management and Reporting, Secure Data Management for payment authorization and settlement and Enterprise Store Central for Returns Management, gift card authorization and polling. Additional solutions as required include Mobile Store, Promotional Events Management, ereceipts, and Multi-Channel Transaction Adapter. Digital Commerce Suite includes everything you need to deliver a connected, consistent, and seamless experience to your customers online, as well as in your stores and through other available selling channels. CRM lets you capture, analyze, and apply customer information from all channels to optimize loyalty programs, campaigns and various marketing initiatives. SaaS CRM solution includes Customer Information Management for customer inquiry, data management, customer reporting and extensions for web and Customer Insights for loyalty programs and campaign management. Additional solution as required include Clienteling. Merchandising synchronizes your retail functions with flexible.net tools. SaaS Merchandising includes Enterprise Data Management, Product Data Management, Purchase Order Management, Open to Buy, Price Management, Inventory Management, Allocation, Replenishment and Forecasting, Invoice Matching, and Reporting and Analytics. Additional solutions as required include Warehouse Management and Business Intelligence. Audit and Operations Management validates and manages transaction data from all channels and devices and streamlines consistent data flows to all other retail systems that depend on it. SaaS Audit and Operations Management solution includes Sales Audit, and Voucher Management for self-hosted gift cards and coupons. Additional solutions as required include Loss Prevention and Employee, Productivity and Commissions. Planning and Assortment Planning are available for retailers who wish to combine Merchandise Planning and Assortment Planning to identify what s needed, create accurate inventory models, build and view assortments, and generate allocations. Enterprise Order Management lets your customers quickly obtain exactly the products they want, wherever and however they choose to shop, while letting you save sales, optimize inventory, and drive profit. QuantiSense Retail Analytics provides actionable insights to every area of the business and every key decision maker across the complete retail value chain, from the supply chain through to omni-channel points of purchase. QuickStart services get you up and running faster with a new on-premises solution. By initially hosting your new Aptos solution in our cloud, you can keep your IT staff focused on other strategic aspects of your project and on track to meet your go live date for faster benefits and ROI. Customer Intelligence services extend your CRM resources and capabilities with cloud-based data hygiene, customer analytics and segmentation, and loyalty program design and management. Hardware and Infrastructure is provided from the industry s leading manufacturers. SaaS includes retailhardened, full-featured POS registers; tried-and-true scanner and wireless handhelds; PIN-based and/ or signature-capture debit terminals; laser printers; plus Microsoft SQL Server databases and Windows operating systems. 13

14 Aptos Engaging Customers Differently Aptos Professional Services Our commitment to delivering sustained value is realized through both our solutions and services, our in-depth partnership, and our direct stake in your success. We offer a wide range of services to maximize your technology investment and reduce your total cost of ownership. Our Value Proposition Partnership We establish and nurture a long-term, personalized business partnership through a client-centric organization and structure that supports our commitment to world-class client service. As an Aptos client, you will work with a Client Delivery Executive (CDE) who is empowered to drive satisfaction and help you navigate throughout every area of Aptos to ensure your success. Our people are retail experts. We recruit, train, and mentor a team of world-class resources that maximize retail and Aptos product know-how to deliver business value. Our full range of service offerings are tailored to meet your needs and maximize the value and functionality of our products. Managed Store Support We serve thousands of retail locations worldwide, 24/7. Our single point of contact philosophy allows our retailers to provide their stores with one number for complete support. We troubleshoot hardware, software, network, third-party, and procedural issues as well as support corporate applications and respond to corporate questions regarding routine use of our software. Client-centric processes and associated KPIs allow us to monitor performance and deliver consistent results. Rollout/Upgrade Installation/Support We work with installation technicians, store managers, and corporate staffs to make sure all systems are set up, connected, configured, and functioning as planned.transaction functions and logic with other channels and devices. With a rich XML based API, the sharing of Aptos Retail Store resources, such as pricing, promotion, tax, basket calculation, etc. gives you a single code base for transaction execution regardless of channel. 14

15 Aptos Retail Suite Redistribution Services Our Redistribution Services offerings center on our ability to handle large-scale hardware and software deployments, including complete software installation and testing. We also provide storage for depot stock, enabling customers to have replacement systems quickly loaded and shipped. Whatever hardware, inventory, depot, or imaging needs you have, our Redistribution team will work efficiently to provide you with superior service. Professional Services We provide expertise the right way. Our service professionals allow you to focus on your business while we facilitate each project aspect. Leveraging our comprehensive, end-to-end implementation methodology, our proven management processes, and our solution offerings, we reduce risk and maximize the value of your products. Our team has years of experience in the management, deployment, and support of large and complex systems, and we will guide you through defining the project to the deployment of our systems. Software Customization Our customer development team can tailor our software to meet your unique needs. A Business Process Review (BPR) will allow us to fully understand your requirements and develop a detailed specification for our Programming and Quality Assurance teams. Polling and Data Transfer Monitoring We will support your store polling system to help ensure smooth operation. This service includes verification and daily reporting on the status of all sites, evaluation of missed sites, and logging and reporting of system status. Loss Prevention Services Our team of Loss Prevention (LP) professionals offers a wide variety of services to help drive ROI for your business. From LP operational support to strategic consultation, we can manage your settings and rules, audit your LP data, present leads requiring further investigation, educate your business on LP awareness, and create custom reporting to fit your requirements. CRM Services Let us manage your CRM application for you from database hygiene to running your marketing programs. We know retail and we know Aptos CRM. Our team is dedicated to providing CRM operational support across many clients. We offer efficiencies to improve operational security and drive down the cost of service. With various options tailored to your specific needs, you can choose from ad hoc consulting services for dashboard creation; custom reporting and loyalty program design; marketing support for basic and expanded campaign and loyalty program management; training for CRM basic or advanced training; and monthly database maintenance, as well as data analysis and strategic consulting services. Enterprise Selling Services Allow the experts at Aptos to host and manage your Aptos Enterprise Selling application from providing the infrastructure to application monitoring to patch management we can do it all for you. With a team dedicated to monitoring and maintaining the hosting environment, we ll provide service and support during and after normal business hours to maximize the utilization of your application. Merchandising Services Our team of experts allows you to increase your business effectiveness by providing services to help you optimize your system s efficiency. Services include strategic consulting, advanced training, and reporting. Sales Audit Services In addition to 100+ implementations of our industry leading Aptos Sales Audit application, we also provide auditing services that leverage our highly-skilled professional services team. These services include daily auditing based on your validation requirements, the development of tailored reporting to meet your precise requirements, and strategic consultation on industry leading best practices. 15

16 About Aptos: Engaging Customers Differently In an era of virtually limitless choice, sustained competitive advantage only comes to retailers who engage customers differently by truly understanding who they are, what they want and why they buy. At Aptos, we too, believe that engaging customers differently is critical to our success. We are committed to a deep understanding of each of our clients, to fulfilling their needs with the retail industry s most comprehensive omni-channel solutions, and to fostering long-term relationships built on tangible value and trust. More than 500 retail brands rely upon our Singular Commerce platform to deliver every shopper a personalized, empowered and seamless experience no matter when, where or how they shop. Learn more: linkedin.com/company/aptos-retail twitter.com/aptos_retail facebook.com/aptosretail Offices United States Aptos, Inc. (Analytics) 400 Galleria Parkway, Suite 1000 Atlanta, GA USA Aptos, Inc. (Digital Commerce) 945 East Paces Ferry Road, Suite 1475 Atlanta, GA USA Aptos, Inc. 400 Venture Drive Lewis Center, OH USA Aptos, Inc. 15 Governor Drive Newburgh, NY USA Canada Aptos Canada Inc Trans-Canada Hwy, Suite 300 Saint-Laurent, QC H4S 1K5 Canada Mexico Aptos Mexico Blvd. Antonio L. Rodríguez 1882, Santa María Monterrey, NL, Mexico Contact info@aptos.com The contents of this document are for informational purposes only and are subject to change without notice. Aptos, Inc. makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, July The usage of any Aptos software shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Aptos personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Aptos software or third party products may require the purchase of licenses for such other products. Aptos, Engaging Customers Differently, and the Aptos logo are trademarks of Aptos, Inc. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Apple, ipad, and ipod are either registered trademarks or trademarks of Apple Inc., registered in the United States and other countries. All other trademarks mentioned are the property of their respective owners. Copyright 2015 Aptos, Inc. All rights reserved.