CASE STUDY OF EFFECTIVENESS

Transcription

1 CASE STUDY OF EFFECTIVENESS THE BARACK OBAMA CAMPAIGN BRAND Barack Obama CAMPAIGN US Presidential 2008 LAUNCH January 2007 CATEGORY Politics RESEARCH STORY Paul van Veenendaal, SMM Wizard & Author ViralBlog.com Igor Beuker, Founder Grupo LaComunidad & Author ViralBlog.com CREDITS All credits go to Barack Obama and his campaign team DATE 29 January 2009

2 TODAY S PROGRAM IT S A NEW DAY OBAMA ARCHITECTURE LACOMUNIDAD CAMPAIGN FUNDRAISING UGC Q&A New School Marketer Brand Interaction Why We Love Obama Insights & Details Show me the money Examples Peer Learnings

3 Barack Obama The New School Marketer advertising never started a movement

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8 How can I become one of them?

9 Interact and Listen? Yes I can! Marketer The Trialogue Consumers

10 powered by the web, not advertised on it.

11 Obama s Campaign Team

12 The Brand Engagement Architect Chris Hughes (24) a co-founder of Facebook, left the company to develop Senator Barack Obama s online & social media marketing architecture

13 Obama s Stairway To Brand Heaven

14 Identity Brands

15 Brand Interaction

16 Brand Interaction

17 Brand Interaction

18 Branding

19 Brand Interaction

20 Brand Interaction

21 Brand Interaction

22 Why Do We Feel Connected To Obama

23 The Decision Makers

24 The Target Audience

25 Grupo LaComunidad On A Mission

26 About Grupo LaComunidad Brand Interaction Triple Play Proposition LaComunidad ViralTracker SocialMedia8 creative brand interaction agency video tracking power technology social media marketing agency Grupo LaComunidad is part of WPP s global network per March 2008

27 Brand Interaction Strategies Social Communities Rating Video Contest Sign up Seeding Feeding Post Micro Site / ihub Tune-in Opt-in View Video Webi Sodes Custom Video Niche Community connected to campaign liking Weblog Forum Quiz Legend Free viral dynamics Post registration viral dinamics Participation, engagement and advocacy: peers and friends will spread the brand s message new future brand offerings

28 Viral Video Tracking

29 Social Media Marketing Programs Conversational & Buzz Tracking Influencer Identification Research & Outreach Brand Teams & Fan Programs Community Building & Product Peer Groups Strategic Social Media Planning & Buying Natural Seeding & Social Media Optimization Paid Seeding & Social Media Advertising Social Channels & Viral Widgets

30 Triple Play Proposition YES VIRAL VIDEO SOCIAL MEDIA PLANNING NATURAL SEEDING REALLY VIRAL? REPORT NO PAID SEEDING

31 Road To Democratic Nomination

32 The Republican Candidates Duncan Hunter, Mike Huckabee, Jim Gilmore, Mitt Romney, Sam Brownback, Ron Paul, Tom Tancredo, Tommy Thompson, Rudy Giuliani, John McCain Not in picture: Alan Keyes, Fred Thompson

33 The Democratic Candidates Mike Gravel, Barack Obama, Chris Dodd, John Edwards, Dennis Kucinich, Joe Biden, Bill Richardson, Hillary Clinton

34 Road to Democratic Nomination (1) To become the Democratic nominee for president, a candidate needs to capture 2,026 delegate votes. In the fall of 2007, the DNC said it would not count Florida and Michigan s pledged delegates because the states violated party rules by scheduling their primaries prior to February 5 The Democrats had 26 debates, nearly all more than one hour long, and all but one of them with both Hillary Clinton and Barack Obama. December 2007, Oprah endorses Barack Obama January 3, 2008: Iowa caucus Obama wins Biden & Dodd drops out on January 3, 2008: get less than 1% January 8: New Hampshire Primary Clinton cries & wins Richardson drops out on January 10, 2008 after lackluster showings in the first primary and caucus contests January 15 & 19: Clinton wins Michigan Primary & Nevada Caucus Kucinich drops out on Thursday, January 24, 2008 January 26: South Carolina Obama wins January 30: John Edwards drops out

35 Road to Democratic Nomination (2) To become the Democratic nominee for president, a candidate needs to capture 2,026 delegate votes. Obama receives endorsement of Caroline Kennedy and Ted Kennedy Wil.i.am releases Yes We Can Song on February 2, 2008; viewed 50+ million times to date! Super Tuesday, February 5, Obama wins 13 of 22 states: Alabama, Alaska, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Kansas, Minnesota, Missouri, North Dakota, and Utah. Obama wins 11 states in a row! Louisiana, Nebraska, Washington State, Virgin Islands, Maine, District of Columbia, Maryland, Virginia, Wisconsin, Hawaii & Vermont. Clinton s 3 AM commercial backfires girl in ad is Obama supporter March 2008, Mike Gravel drops out Clintons wins Texas, Ohio and Rhode Island; Obama wins Wyoming and Mississippi Obama disavows Reverend Wright A More Perfect Union in Philadelphia (viewed 7M on YouTube) CBS Broadcasting caught Hillary lying about her trip to Tuzla, Bosnia, in Obama wins Guam, North Carolina, Oregon & Montana & Edwards delegates & Superdelegates June 5, 2008, Obama wins Democratic nomination vs delegates

36 Democratic Polls: Obama vs Clinton

37 Democratic & Republican Candidates & Web 2.0 Blogs on Candidate Web sites Presidential Candidates on MySpace June 2007 Grassroots activity by Candidate Comparing Candidates: Engagement and Participation Number of Opportunities to Engage and Participate on Web sites

38 THE OBAMA STRATEGY

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40 Presidential Marketing Campaigns Barack Obama John McCain Marketing messages Hope, Change we can believe in Country first, The original maverick Offline marketing channels TV, radio, print (including candidate s books), direct mail TV, radio, print (including candidate s books), direct mail Online marketing channels , display, organic and paid search, in-game advertising, mobile, social media , display, organic and paid search, social media Budget $150 million in Sept 2008 alone $ 84 million (public funds) Marketing strategies Energize young voters; spread optimism and hope; emphasize McCain s similarities to Bush Energize the right wing; attack Obama s weaknesses; emphasize experience and military service

41 The Presidential Election 08 The most expensive in US history! More voters than ever before Largest age gap between Democratic and Republican candidate ever Strewn with controversy Internet and video become major factors

42 Obama s 50 State Strategy (1) A fifty state strategy is a political strategy which aims for progress in all states of the United States of America, rather than conceding certain states as "unwinnable". Obtain 270 Electoral votes Soldify wins in Nevada, Colorado, New Mexico and Florida Keep every state won by Kerry in the 2004 election Top priorities in battleground states - Voter Registration - Helping elect Democrats down the ballot - Build grassroots organization in every state Going up in television early in Alaska, Colorado, Georgia, Indiana, Michigan, Iowa, Missouri, Montana, Florida, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Pennsylvania, Wisconsin, Virginia Stick with issue spots vs McCain s attack spots Install confidence within the people Use attack spots only in states with very small margins Focus on small donations

43 Obama s 50 State Strategy (2) Campaign Expenditures Expenditures in Target States (in millions)

44 BarackObama.com Main body of text is like a blog

45 My.BarackObama.com = Do-It-Yourself Citizenship

46 My.BarackObama.com deconstructed

47 My. BarackObama.com Dashboard My.barackobama.com allows users to join groups, connect with other users, plan events, raise money, write own blogs and volunteer. Basic tools for grassroots organizing at your fingertips!

48 My. BarackObama.com Activity index

49 My. BarackObama.com Personal Fundraising

50 My. BarackObama.com Event finder

51 My. BarackObama.com Neighbor to Neighbor

52 My. BarackObama.com Voter Script

53 My. BarackObama.com Phone Banking tool

54 Innovations Widgets Geared toward getting out the vote

55 Innovations Fight The Smears

56 Innovations In-game advertising For weeks Obama ran in-game ads in 18 games such as Burnout Paradise for the Xbox 360 across 10 battleground states. The Obama campaign paid Massive Incorporated $44, for online advertising in early October.

57 Obama Everywhere Obama has gained 5 million supporters in other social networks. Obama maintained a profile in more than 15 online communities, including BlackPlanet, a MySpace for African Americans, and Eons, a Facebook for baby boomers. On Facebook, where about 3.2 million (during the campaign) signed up as his supporters, a group called Students for Barack Obama was created in July It was so effective at energizing college-age voters that senior aides made it an official part of the campaign the following spring. And Facebook users did vote: On Facebook's Election 2008 page, which listed an 800 number to call for voting problems, more than 5.4 million users clicked on an "I Voted" button to let their Facebook friends know that they made it to the polls.

58 My.BarackObama.com Statistics On MyBarackObama.com, Obama's own social network, 2 million profiles were created In addition, 200,000 offline events were planned About 400,000 blog posts were written And more than 35,000 volunteer groups were created - at least 1,000 of them on Feb. 10, 2007, the day Obama announced his candidacy

59 McCain vs Obama on the web (1) Engagement and Participation During the primary-election examination, the Obama Web site focused heavily more than that of any other candidate from either party on engaging supporters and motivating them to turn their enthusiasm into on-the-ground, grassroots activities Both campaign websites offer two ways of facilitating user engagement allowing people to communicate with the campaign, personalize their own pages, and sign up to receive information updates For most of the summer, however, many of these features on the McCain site were not yet operational. They are now up and running. The McCain website offers customization tools through McCainSpace, a feature advertised as early as 2007 but not fully functioning until August of As late as August 1, the only option was to create a personal page and even that was still not really working. That page displayed only a generic note that the page was under construction and they would notify us when it went live. As that page went live, McCainSpace also launched additional customization features. Users can now post McCain videos, pictures and blogs to their home pages, and with a few clicks send any of that material out to users of 25 different social networking sites.

60 McCain vs Obama on the web (2) Engagement and Participation Both candidate websites offer targeted information to people of different demographic groups. Both websites offer RSS feeds and let users sign up to updates. Since the primary season, Obama has added mobile phone text updates to his list of delivery options. Neither candidate offers podcasts of campaign information, something only a few candidates offered during the primary season.

61 McCain s missteps: astroturfing Asking supporters to cut and paste talking points into blog comment threads in exchange for prizes? Its bribing, not authentic and undermines what social media are all about. See for Word Of Mouth Marketing Code of Conduct!

62 Hope. Change. Action

63 Obama YouTube Channel

64 McCain YouTube Channel

65 YouTube Obama McCain Videos 1, Views 120,479,084 25,995,773 Subscribers 149,258 28,343 Special features of YouTube page Contribute to campaign via Google Checkout; link to YouTube page on barackobama.com Find events; host events

66 Politicians on YouTube YouTube Politicians Top 10: 4,496 videos generate 189,011,052 clip views!

67 Presidential Race Online Video Summary Barack Obama attracted more female viewers than John McCain Barack Obama is pulling in more younger viewers while McCain is pulling in a slightly older bunch which is to be expected. Barack Obama has over 300 Millions more clip views than McCain

68 Facebook

69 Facebook Statistics Official Obama McCain Members/Supporters in largest group 5,066,446* * Number of Wall posts 572,383 none Special features of profile page** Videos, find out where to vote, register to vote none * Unofficial group One Million for McCain/Palin has 200,251 members Unofficial group One Million Strong for Barack has 986,470 members ** Beyond basics like Posted Items, Events, Discussion, Wall posts Data from February 4, 2009

70 LinkedIn

71 Flickr

72 MySpace Obama has more MySpace friends: nearly 6-to-1

73 Twitter <3 Obama With 109,892 followers, Obama is the #1 Twitterholic McCain with 4,402 followers doesn t break the top 100

74 Online Advertising Obama Search The Obama campaign spent $3.5 million on Google search in October 2008 alone. Yahoo collected $673,000 during the same month. Social Networks The campaign spent $467,000 on Facebook in 2008, including $370,000 in September $61,000 went to Black Planet. Only $11,000 went to MySpace spending in Media $138,000 went to BET.com Time Warner spending totaled $337,000 before October. Politico, $145,000 WashingtonPost, $100,0000. NBA.com, $21,000 in September 2008 Weather Channel, $108,000 all year. Through ad network Centro, the campaign spent $630,000 on local TV and newspaper Web sites before October. Another $100,000 went through Cox. Ad networks: The campaign spent $600,000 in 2008 on Advertising.com, Collective Media, Undertone Networks, Burst Media, Quigo, DrivePM, Pulse360, Specific Media, and online video networks Broadband Enterprises and Tremor Media.

75 30 minute TV Commercial

76 Text Messaging & Mobile A million people signed up for Obama's text-messaging program On the night Obama accepted the Democratic nomination at Invesco Field in Denver, more than 30,000 phones among the crowd of 75,000 were used to text in to join the program Supporters on average received 5 to 20 text messages per month, depending on where they lived -- the program was divided by states, regions, zip codes and colleges and what kind of messages they had opted to receive. On Election Day, every voter who'd signed up for alerts in battleground states got at least 3 text messages

77 Obama's opt-in database contains upwards of 13 million addresses Over the course of the campaign, aides sent more than 7,000 different messages, many of them targeted to specific donation levels (people who gave less than $200, for example, or those who gave more than $1,000). In total, more than 1 billion s landed in inboxes. Four years ago, Sen. John F. Kerry had 3 million e-addresses on his list; former Vermont governor Howard Dean had 600,000.)

78 iphone Application

79 Brand Obama - Segmentation

80 Brand Obama - Segmentation

81 DEBATES OBAMA vs McCAIN

82 Obama vs McCain 1 st debate

83 Obama vs McCain 2 nd debate

84 Obama vs McCain 3 rd debate

85 DID OBAMA S STRATEGY WORK?

86 Yes! Obama makes History!

87 AFTER THE ELECTION

88 Change.gov

89 YouTube Weekly Address by President-Elect Also available on AOL, Yahoo, and MSN.

90 Whitehouse.gov

91 Obama Mania: IKEA

92 Obama Mania: Quaker

93 FUNDRAISING

94 How Obama Reinvented Campaign Finance

95 3.0 million contributors 6.5 million online donations 93% less than $100 $80 Average online donation $500 million raised online

96 Fundraising over Time: Obama vs McCain

97 Fundraising Barack Obama (source: OpenSecrets.org) Average Spent per Vote Raised $532,946,511 Spent $513,557,218 69,447,084 = $7.39 per vote (source: Wikipedia)

98 Fundraising John McCain (source: OpenSecrets.org) Average Spent per Vote Raised $379,006,485 Spent $346,666,422 59,925,610 = $5.78 per vote (source: Wikipedia)

99 Media Breakdown Obama vs McCain

100 VOTER GENERATED CONTENT

101 Hillary 1984 Vote Different

102 Obama Girl "I Got a Crush...On Obama" By Obama Girl

103 Tina Fey Sarah Palin aka Tina Fey on SNL

104 Paris Hilton For President Paris Hilton Responds to McCain Ad

105 Will.i.am - Yes We Can Yes We Can - Barack Obama Music Video

106 Wassup 2008 Wassup

107 Obama vs McCain Dance Off Obama and McCain - Dance Off!

108 YouBama.com

109 1,542 Obama Flickr Groups!

110 Hope Poster by Shepard Fairey

111 Obamacon Me

112 What can Brands learn from Obama? Have a clear goal, organise and plan ahead Be positive and optimistic Project success before you ve made it Be proud of where you ve come from Embrace new technology, go to where people are and on their terms Be inclusive & unifying and create a sense of shared involvement Create advocates & empower them to spread the word Don t be afraid to ask for commitment Obsess about the detail & use it to have an honest dialogue Be relevant and local Speak your mind and assert what you believe and keep it simple ( Yes We Can vs Just Do It )

113 10 Reasons Obama is The Man! He looks cool on T-shirts He inhaled and we quote That was the point Opposed invading Iraq before it became fashionable He can BALL What s the alternative? McCain? I love my Grandpa too, but seriously, President Grandpa? Michelle Obama is smarter than the last President & VP combined (and cuter) Princeton University, Harvard Law School, Assistant to the Mayor in Chicago, VP of U of Chicago Hospitals He can spell D-I-P-L-O-M-A-C-Y (that s a start) His campaign is financed by THE PEOPLE 3,000,000 individuals contributed and that ain t bad (most ever) He can remember the difference between Shiites and Sunnis CHANGE it s been a long time coming

114 Brands That Have Embraced The Obama Way

115 Starbucks

116 A Social Media Marketing Program 0. Brand Assessment within the Social Space (track conversations about brand, products, services, competitor) 1. Identification of Social Influencers (identify right people on the right topics) 2. Outreach to Social Influencers (invite them to participate in online community) 3. Turn Influencers into Brand Advocates (build online community and engage influencers) 4. Full Year Conversational Tracking Program (track conversations, sentiment, insights on brands, products, services in target markets) Grey = one off activity Green = community building and ongoing ecrm (optional) Orange= ongoing activity (i.e. 4 to 6 reports per year)

117 Campaigns And Program Product launch 1 Product launch 2 Product launch 3 Product launch 4 smm campaign supports: product launch 4 smm campaign supports: product launch 3 social media marketing campaign supports: product launch 2 social media marketing campaign supports: product launch 1 social media marketing program supports: brand revitalization process Time

118 The Impact Of SMM Programs

119 Change? If Obama Can

120 You Can!

121 THANK YOU FOR YOUR ATTENTION LET S DRINK, LISTEN AND SHARE CONNECT Paul van Veenendaal paul@socialmedia8.com CONNECT Igor Beuker igor@lacomunidad.nl