Centrix Helps Banks Manage Risk Optimize Efficiency Simplify Compliance

Transcription

1 ACH Risk Management Centrix Helps Banks Manage Risk Optimize Efficiency Simplify Compliance Brad Johnson

2 Agenda ACH Risk Reporting **New Technology Reg E Dispute Tracking **New Technology

3 ACH File Validation ACH File Generator ACH Risk Analytics & Reporting ACH Positive Pay Centrix Electronic Payments Risk Management and Reporting Systems Check Positive Pay EDI Translation & Reporting Account Reconcilement ACH Calendaring BSA Due Diligence ACH/Wires ACH NOC Creation ACH Returns Processing

4 Is board level ACH reporting simple? Do you have an efficient/effective method of monitoring ACH originator activity? Are you enforcing exposure limits? Is ACH fraud a real risk within your client base? YES

5 ACH Risk Analytics & Reporting -Originator analysis -Trending -Exposure -Returns -High risk reporting ACH Calendaring -Scheduling - reminders -Validation -Self service scheduling ACH File Validation -Business rules by originator -Exception controls & overrides

6 EPIQ Processing Flow Corporate Clients Originated ACH Files Originated Files Received Validated Incoming Fed File(s) ACH Data Warehouse Statistical Metrics Exception Reporting Originator Reporting Passed to EPIQ Workflow Warnings or Errors Alerts & Overrides VALIDATION RULES Company or Business Unit Limits Is it Scheduled? SEC Codes File Integrity

7 EPIQ Originator Definition (Originator 1) ABC Company (Originator 2) XYZ Company Business Unit 1 Business Unit 2 File Definition File Definition File Definition File Definition File Definition File Definition

8 EPIQ ACH Risk Reporting Review

9 EPIQ ACH Risk Reporting

10 EPIQ ACH Risk Reporting

11 EPIQ ACH Risk Reporting

12 EPIQ ACH Risk Reporting

13 EPIQ ACH Risk Reporting

14 EPIQ ACH Risk Reporting

15 EPIQ ACH Risk Reporting

16 EPIQ ACH Risk Reporting

17 EPIQ ACH File Validation Review

18 EPIQ ACH File Validation Company / Business Unit / File Daily debit / credit limits ACH calendaring White list (valid RT and account number list) Standard entry class (SEC) code types Originating company ID s Duplicate file check File integrity checks

19 EPIQ ACH File Validation Alerts Bank and/or customer s File processed successfully File rejected File is scheduled today (ACH calendaring) Bank s New file added to override queue Escalation alert File in override queue too long Escalation alert File waiting fed confirmation too long Unmatched fed confirmation file

20 EPIQ ACH Scheduler (Calendar) Review

21 EPIQ ACH Scheduler Web-based origination calendar Client or bank can define origination schedule Daily processing queue for bank operations staff Automated s to originator on scheduled days Management reporting Historical trend report Scheduled file report End of day balance report

22 EPIQ ACH Scheduler

23 EPIQ ACH Scheduler

24 Reg E Dispute Tracking by Centrix Solutions, Inc. Timeline Management Auto Post Transactions Letter Production Helping Financial Institutions Manage Risk & Optimize Efficiency Brad Johnson Bjohnson@centrixsolutions.com

25 Reg E Dispute Tracking Transaction and CIS data feed from core Browser user interface for CSR input Select disputed transaction and reason (no manual entry) Timeline Management Track dispute timeline for each type of transaction Debit card ACH ATM Auto post transactions Provisional Credit Charge Back Charge off

26 Reg E Dispute Tracking Back Office Review Queue Produce form to submit to card processor or Visa/MC Push back t\o CSR for more information Reporting Track disputes with no credit Track disputes within 10 days of resolution date Active/Closed disputes Customer Letters Complete Audit Trail

27 Reg E Dispute Tracking Back Office Review Queue Produce form to submit to card processor or Visa/MC Push back t\o CSR for more information Reporting Track disputes with no credit Track disputes within 10 days of resolution date Active/Closed disputes Customer Letters Complete Audit Trail

28 Dispute Tracking System Review

29 Reg E Dispute Tracking To enter a new dispute, search on the account number, name or ssn to find the account.

30 Reg E Dispute Tracking Once the account is selected, all electronic transactions for the last 90 days (for the account) are displayed. Click Create Dispute for the transaction in question.

31 Reg E Dispute Tracking The dispute form is pre-filled. Select a reason and enter relevant notes.

32 Reg E Dispute Tracking The proper dispute form is displayed. The CSR must add the necessary data to the form. A PDF version is auto attached to the dispute record.

33 Reg E Dispute Tracking All disputes entered by CSR s must be reviewed in the back office via the Dispute Processing Queue. Once reviewed, the form is printed and faxed to the card processor. Customer letters are produced at the end of the day and the clock starts for the resolution timeline (i.e. 45 days, 90 days).