AODA Overview: Part 2 Nonprofits with 50+ Employees EnAbling Nonprofits Ontario

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1 AODA Overview: Part 2 Nonprofits with 50+ Employees EnAbling Nonprofits Ontario A presentation by Constance Exley, Accessibility Ontario for the Ontario Nonprofit Network An EnAbling Change Project with the Government of Ontario 2 Agenda Accessibility in Ontario Legislative background Customer Service Standard IASR General Requirements Information and Communications Standard Transportation Standard Design of Public Spaces Standard Accessibility Reporting Q & A Resources Stay in touch! Profile of Disability in Ontario About 1 in 7 (1.85 million) Ontarians has a disability As population ages, the number will increase. In 2025, 1 in 5 Ontarians will be 65 or older nearly 6.7 million people 38% of people will experience either a permanent or a temporary disability over the course of their lives Right now, 53% of Canadians either have a disability or have someone in their immediate family circle who is living with a disability 3 4 1

2 Barriers to Accessibility A barrier could be: A physical barrier An architectural barrier An information or communications barrier An attitudinal barrier A technological barrier A policy or practice Legislative Background AODA applies to broader public, private sector and nonprofits: Municipalities, provincial government ministries Hospitals Schools, colleges & universities Nonprofits & charities Stores, restaurants, supermarkets, dental offices.everyone 5 6 Compliance is Mandatory The Act gives the government the authority to set monetary penalties to enforce compliance. Penalties will be used only after all compliance assistance efforts have been exhausted. Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Audits, inspections and enforcement 7 8 2

3 AODA Customer Service Standard IASR Customer Service Standard Communications and Information Employment Transportation Design of Public Spaces 9 10 Customer Service Standard Customer Service Standard Set up policies, practices and procedures on: Providing goods or services to people with disabilities The use of assistive devices Service animals and support persons must be allowed in areas open to the public Ensure policies, practices and procedures are consistent with key principles of: Independence Dignity Integration Equality of opportunity

4 Customer Service Standard Customer Service Standard Communicate in a manner that takes a person s disability into account Let people know ahead of time what, if any, admission fee will be charged for a support person Let the public know when facilities or services are temporarily not available Provide training to: Staff, volunteers, contractors, and anyone who deals with the public on behalf of the provider Anyone involved in developing customer service policies, practices and procedures Set up a process to receive and respond to feedback Customer Service Standard Compliance Date January 1, 2012 All nonprofits Accessible Customer Service Tips Avoid stereotypes and generalizations Learn appropriate and respectful language Ask before you help someone Give the best customer service you can. Get to know their needs Communicate in a way that takes into account a person s disability. Find alternate ways to provide service

5 AODA Customer Service Standard IASR Integrated Accessibility Standard Regulation (IASR) Communications and Information Employment Transportation Design of Public Spaces General Requirements Accessibility Policies Policies Multi-year accessibility plans January 1, Large nonprofits Training Self- service kiosks

6 Multi-Year Accessibility Plans Training January 1, 2014 Large nonprofits January 1, 2015 Large nonprofits Self-Service Kiosks January 1, 2014 Large nonprofits Information and Communications Standard Emergency & public safety information Accessible formats or communications supports Feedback Website accessibility

7 Emergency and Public Safety Information January 1, 2012 Large nonprofits Accessible Formats and Communication Supports January 1, 2016 Large nonprofits Feedback Websites and Web Content January 1, 2015 Large nonprofits New websites and web content must conform with WCAG 2.0 Level A January 1, 2014 Large nonprofits January 1, 2021 All internet websites and web content must conform with WCAG 2.0 Level AA other than live captions and pre-recorded descriptions

8 Information & Communication Best Practices: Print Simple, clear fonts (Arial, Verdana) Avoid overusing decorative font elements Large font size (generally 12pt +) Don t rely on colour to convey information Recruitment, assessment, and selection Plans and processes Recruitment, Assessment & Selection Workplace emergency response information

9 Accessible Formats and Communication Supports Workplace Accommodation Return-to-Work Performance management

10 Career development, Advancement & Redeployment Large nonprofits January 1, 2012 Workplace emergency information January 1, 2016 Recruitment, assessment, and selection Employee accommodation Return to Work Performance management, career development, and redeployment Informing employees of supports Notice to successful applicants Accessible formats does not equal communications supports for employees Best Practices: Recruitment Include a diversity statement on recruitment postings Make advertisement highly visible Accept resumes in several forms Best Practices: Interviewing Ask if the interviewee has any accommodation needs beforehand. Hold interviews in an accessible location Have interview questions/scenarios written out and for the interviewee to refer to during the interview

11 Transportation Standard Municipalities that operate conventional and specialized transit Hospitals, colleges, universities and school boards some requirements Nonprofits are not obliged under this standard unless they are contracted to deliver services on behalf of an obligated organization Design of Public Spaces Compliance Date - Large Organizations January 1, 2016 Make new or redeveloped spaces accessible Recreational trails and beach access routes Outdoor public-use eating areas Outdoor play spaces Exterior paths of travel Accessible parking Service-related elements Maintenance Accessibility Reporting Nonprofits with 20 or more employees File reports on-line Next reporting deadline: By December 31, 2017 Question & Answer time! If your organization did not submit your 2014 report, please call the AODA helpline to arrange for filing your report

12 Resources Stay Connected EnAbling Nonprofits Ontario Project Government of Ontario Ontario Human Rights and the AODA (videos) Access Ability: A Practical Handbook on Accessible Graphic Design AccessForward (IASR training) Ontario Building Code Employer s Toolkit: Making Ontario Workplaces Accessible to People With Disabilities ClearPrint Guidelines Share info with ONN and your networks ONN Membership & Sector Insurance Website: #EnAbleONT Linkedin: Ontario Nonprofit Network Facebook: Ontario Nonprofit Network Subscribe: EnAbling Nonprofits News Flash Tara@theonn.ca

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