Knowledge, Skills and Understanding. Learning Objective. Teaching. Introduction: State the learning objective and success criteria for the session.
|
|
- Cameron Ferguson
- 8 years ago
- Views:
Transcription
1 Classroom Activity 1- Principles of CRM Crew Resource Management (CRM) is an approach to improving safety Can articulate the main principles of CRM It is about people (interpersonal (soft) skills). Crew members attitudes and behaviours are important. All crew members are responsible for the performance of the team Good teams require effective leaders Effective communications are essential. It is about technical (hard) skills Effective standard procedures are essential (SOPs and checklists). Equipment and information management CRM is about leadership. Teaching State the learning objective and success criteria for the session. Organise participants to play the Mine field activity (see next page). Tutor focus: As you lead the activity, try to inspire the players and emphasize the importance of trust and safety. Debrief the activity: Focus on the problems that were encountered during the activity. Tutor focus: Make clear connections to, and encourage discussion of, common contributing factors in accidents at sea. Becoming consumed by minor technical problems Failure to set priorities Failure to properly communicate plans Inadequate monitoring Fatigue Lack of or poor training Failure to use all available data Failure to identify and act upon deviation from SOPs Failure to appropriately delegate tasks Closure: Why is CRM important in Coastguard operations? As a leader what are the challenges you might face with regard to effective CRM on your CRV?
2 Classroom Activity 1- Principles of CRM Minefield. Activity adapted from Mine Field is a teambuilding activity involving trust and teamwork. Materials Required: A very large outdoor or indoor space; several light, soft objects to serve as obstacles (such as large paper cups, empty plastic bottles, cones, soft foam balls, etc.); blindfolds for half the people. Activity The goal is for each blindfolded person to get from one side of the field to the other. He or she must safely avoid touching the mines, by carefully listening to the verbal guidance of their partners. Find a good large outdoor field or large indoor space. Be sure there are no dangerous items or hazards nearby. Set up the minefield by placing mines in many places over the space. Once the minefield is set up, divide players into pairs. In each pair, one person will be blindfolded and will be not allowed to see or talk. The other person is allowed to see and talk, but is not allowed to touch the other person or enter the minefield. Have each pair decide which role they want to play and distribute blindfolds. Once blindfolds are worn and everyone is ready, say Go! and the activity begins. The blindfolded person cannot talk; he or she just listens and walks. The guider can t touch his or her partner, but he or she can speak to his partner and use whatever verbal strategy he or she wishes. Create a penalty for touching a mine. Perhaps a time delay, or a loss of points, or (worse case) a restart. Perhaps suggest that a pair develop a unique communication system.
3 Classroom Activity 2- Situational Awareness Situational awareness derives from a complex set of inputs that affect personal mental models. Can identify the main components of situational awareness Situational awareness involves being aware of the elements in the environment at a certain time and place, understanding what they mean, and having an ability to project how the environment will be in the near future. On a coastguard mission, the main components of situational awareness will include: Environmental awareness Spatial orientation System awareness Time horizon Crew awareness Stage 1 Gathering Data (Perception) Stage 2 Mental Model () Stage 3 Update Model (Thinking Ahead) Situational awareness is inversely proportional to risk. Teaching State the learning objective and success criteria for the session. Watch the YouTube clip of a call out. Ask: Identify those actions that demonstrated good situational awareness. What opportunities were there to improve situational awareness amongst the crew Have the group work in pairs and develop a set of checklist for actions that could be taken for each of the following areas; Environmental awareness System awareness Time horizon Crew awareness Tutor focus: Mode spatial orientation that is, awareness of your geographical position. RADAR and GPS on Identify and define navigation lights before during trip Landmarks spotted and compared with RADAR Appoint lookout Regularly call if spot vessel or light to confirm Tidal chart depth water movement Listening for water noise e.g. waves on shoreline Closure: Discuss why it is important to maintain a constant input of data to develop and confirm the mental model. Why is it crucial to be able to discern changes to the information?
4 Classroom Activity 3 - Leadership Styles The type of leadership style depends on your personality and the interactions and personalities in your team. Can recognise their personal leadership style Explains how best to lead crew knowing their leadership style How you interact with crew can affect the performance of the team. There are many types of leadership styles that can be used to enable teams to work effectively. Key attributes of a good leader include; self awareness, self direction, vision, ability to motivate and social awareness. Effective leaders are those who are able to use these skills and apply an understanding of different ways to lead crew according to the situation. Teaching (20min) As a group describe a coastguard situation where you needed to step up and be leader or provide leadership. E.g. helping a crew mate with a task they were struggling with, being put in command of a tasking, showing less experienced crew how to use the GPS, running a search. Tutor focus: Give crew opportunity to share experiences. Discuss those skills or attributes they think are required for being an effective leader. Hand out laminated leadership cards to each person. Have crew read each description and score themselves on a 1-10 scale, where 1= not like me 10= just like me. Translate the score onto the radar graph provided. In pairs discuss their leadership (perceived style) and how it may influence their leadership on the CRV. Tutor focus: The radar graph is one way of comparing strengths and weaknesses of a number of variables, in this case types of leadership styles. Patterns can be distinguished and trends recognised. It is a tool that has limitations and is just used to get the crew thinking about which leadership style they think they best identify to. Closure: At the end of day have each crew score one another based on their experiences during the course. How does the radar graph change? Do other people see different skills and attributes in the crew?
5 Classroom Activity 3 - Leadership Styles Transformational Leadership Transformational leadership describes leaders who: are inspiring expect the best from everyone on their team as well as themselves look after initiatives that add new value This leadership style can be effective when: high productivity and engagement is required the leader is enthusiastic the leader is supported by "detail people." Autocratic Leadership Autocratic leadership describes leaders who: have a lot of power over their people. Don t allow team members opportunity to make suggestions, even if these would be in the team's or the organisation's best interest. This leadership style can be effective when: performing routine and unskilled jobs decisions must be made quickly and without dissent an immediate crisis or emergency situation exists Bureaucratic Leadership Bureaucratic Leadership describes leaders who: work "by the book." follow rules rigorously ensure that their people follow procedures precisely This leadership style can be effective when: work involves serious safety risks people do routine tasks standard operating procedures and methods exist Participative Leadership Participative leadership describes leaders who: make final decisions but include team members in the decision-making process. encourage creativity engage team members in projects and decisions This leadership style can be effective when: people s skills need developing quality is more important than efficiency or productivity working as a team is essential People-Oriented Leadership People-Oriented leadership describes leaders who: are focused on organising, supporting, and developing the people on their teams. treat everyone on the team equally. Are friendly and approachable This leadership style can be effective when: Teamwork is essential for success The leader makes themselves available whenever team members need help or advice The leader pays attention to the welfare of everyone in the group Laissez-Faire Leadership Laissez-Faire leadership describes leaders who: allow their people to work on their own. give their teams freedom to do their work and set their own deadlines. provide support with resources and advice, if needed, but otherwise doesn't get involved. This leadership style can be effective when: the leader monitors performance gives feedback to team members regularly. individual team members are experienced, skilled, self-starters Leadership Style cards laminate these. Enough for one set per crew.
6 Classroom Activity 3 - Leadership Styles What is your leadership style? Autocratic 10 8 Laissez-Faire Bureaucratic Transformational Participative People Orientated
7 Classroom Activity 3 - Leadership Styles Laissez-Faire What is your leadership style? Autocratic Bureaucratic Autocratic Bureaucratic Participative People Orientated Transformational Laissez-Faire In this example the score out of 10 is shown in the table. When the dots were drawn on the graph, the points were connected. This shows that this person was stronger with people orientated leadership. Transformational Participative People Orientated
8 Classroom Activity 4 - Team Development Situational leadership is about being adaptable as a leader Can recognise the different stages in team development Can identify those skills or attitudes that are required to manage team progression though the different stages of development How you interact with crew can affect the performance of the team. There are many types of leadership styles that can be used to enable teams to work effectively. Being aware of the crew, their actions and needs, is part of situational awareness. The ability to manage the crew using these skills can be described as situational leadership. Introduce learning objective and success criteria Teaching (20min) Look through the four stages of team development. Discuss the characteristics of each stage. Ask crew From your own experience describe examples of team tasks that you have been involved in during Coastguard activities (SAROPS etc). 1. Have a discussion about their experiences. Can they relate their experiences to a stage of team development what were the key characteristics of that stage that they could relate to their experiences? 2. Using the leadership style that they have identified in the previous activity (classroom activity 3) have the crew note the challenges they would face being the leader of this team at that time knowing the leadership style they are more familiar with. Tutor focus If the crew are finding it difficult to identify team tasks / challenges, then; Have each crew share back to the group. Allow the discussions to develop from the experiences. Provide an example from your own experience (this will have to be prepared beforehand) Closure: In the experiences discussed above, did the teams progress to the next stages in team development if not why? How can you progress the stages of team development? Relate the shared experiences back to the definition of situational leadership what skills or attitudes need to be developed?
9 Classroom Activity Communication Being an effective communicator with different crew requires a leader to be aware of the communication style of those crew Can recognise their different personality types within the crew Explain how to adapt leadership style to best manage different personalities How you interact with crew can affect the performance of the team. You need to adapt your communication style so it is meaningful to them. The personalities of crew vary as does their approach to tasks. Effective leaders are those who are able to use these skills and apply an understanding of different ways to lead crew according to the situation. Teaching (20min) Crew to complete personality types test before the session (or if time and computers available in class) Give person colour card to pin on their shirt their primary colour. Goto the following website for details of personality types Provide laminated card with ways of communicating and colours on it from module. Discuss how, as a leader, you could communicate with that person using the information from the chart. Tutor focus: Discuss how might this influence the way you communicate to different people make connection with ideas that we are all different and you need to get to know the people you work with to be an effective leader. What if all crew had same colour how would that effect team development leader need to be flexible / adaptable. Closure: Should you as a leader always impart your personality type to manage the crew? i.e. you are a red personality and you lead using the red driver personality traits or would you adapt your style to the situation?
10 Classroom Activity Debate Crew resource management requires effective communication skills Demonstrates communication skills such as the ability to question, respond and convey information. An effective team will have a leader who can establish a culture that allows and encourages challenge. Encouraging crew to build their communication skills and interpersonal understanding can be achieved in a number of ways on and off the water. Crew should develop skills that allow them to challenge judgments in an appropriate way. These skills include the ability to question, respond and convey information. Read following sections on own 5.2 Developing communication 5.3 Challenge 5.4 Conflict 5.5 Having difficult conversations Teaching (20min) Remind crew about the links to communication from CRM1 Module. Challenge is likely to occur, need how to support crew. Debate: Divide the group into two. One side is the for and the other against. Give both teams 5mins to prepare. Have a ten minute debate. The topic to debate is Life jackets should be worn by everybody on every vessel under 20m. Closure: At the end discuss What methods were used to attempt to argue the case? Did both groups feel the other was being reasonable? Were facts presented rather than emotions? Did crew get emotionally involved? What situations have you been in that remind you of this?
11 Classroom Activity Briefing Teaching (20min) Briefings and debriefings require a number of key elements to make them effective Demonstrate awareness of timing, environment, place and location when briefing. Can use the GSMEACR tool to brief Briefings and debriefings are important parts of any mission or training exercise. They ensure that critical information is shared by all crew and the mission plan and objectives are clear. They also ensure the crew reflect on the experiences to improve their practice. It is important to make sure that all crew involved in a mission or training participate in the briefing and debriefing. Briefing Hand out briefing card to each discuss aspects of GSMEACR Managing Briefing Discuss times when they were given good / poor briefings. Unpack elements of a good briefing (eg timing, environment, place, location do not focus on the GSMEACR elements). Remind crew that when leading a mission or task on the CRV they must brief each time and can use prompts to help. Managing Debriefing On back of briefing card the key aspects of debriefing are given. Discuss Duration of debrief. Who should conduct the debrief. The mission. Team performance and makeup. Tasks undertaken. Navigational information. Environmental conditions. Lessons learnt. Recommendations. Closure Setting the expectation for the practical sessions. During the practical sessions, the focus of the debriefing should be about the crew s soft skills (situational awareness, team dynamics, communication) not hard skills (boat handling etc.)
12 Classroom Activity 6 - Loss of Situational Awareness (Case study 21) Lesson Discussion Points A number of factors can influence the loss of situational awareness which can ultimately affect task completion and safety. Can evaluate those factors that affected situational awareness within a case study context Introduction Read through Case Study 21 individually. Hand out a copy of the safety lessons and allow crew to read through again to provide a CRM context. Answer the discussion points as a group. Safety Lessons 1. Collision should be assessed, and that early action be taken to avoid collision. There is no doubt that the yacht owner was aware of the risk of collision; it is also clear that he took no action to avoid one until it was too late. Had he altered course when it first became clear that a risk of collision existed, a close-quarters situation could have been avoided. 2. The tug s action, although ultimately resulting in a substantial alteration of course to starboard, was not carried out readily apparent to the other vessel, ensures that the vessels involved will pass safely, and avoids any confusion as to actions taken. 3. In restricted visibility, every vessel which detects by radar alone the presence of another vessel, and that a close-quarters situation is developing and/or a risk of collision exists, is required to take avoiding action. There is no stand-on vessel in restricted visibility. 4. Neither watchkeeper had undertaken any formal training in the use of radar. Such training might have highlighted the fact that, at a range of 5 miles and with the vessels approaching at a combined speed of 15 knots, there are only 20 minutes in which to notice the other radar target, monitor its movement and take action to avoid collision. Every minute s delay brings the target ¼ mile closer, and will require a larger alteration of course and/or speed to avoid collision. How does this relate to situational awareness? How does this relate to CRM? What could have been done to prevent it? Whose responsibility was it? How could this be communicated?
13 Classroom Activity 7 - Loss of Situational Awareness (Case Study 22) Lesson Discussion Points A number of factors can influence the loss of situational awareness which can ultimately affect task completion and safety. Can evaluate those factors that affected situational awareness within a case study context Introduction Read through Case Study 22 individually. Hand out a copy of the safety lessons and allow crew to read through again to provide a CRM context. Answer the discussion points as a group. Safety Lessons Fast turns in rigid inflatable boats generate large forces which can throw personnel overboard, despite their best attempts to hold on. Before commencing such manoeuvres, coxswains should ensure that all occupants are aware of the impending manoeuvre and the need to be securely seated and hold on tight. 2. The arrangement of the boat and angle of heel in the turn meant that once the crewman had fallen from the boat, it was almost inevitable that he would be struck by the propellers. It is therefore imperative that all persons are secure within the boat, such that they cannot fall overboard. 3. Although the crewman s protective helmet was substantial, it could not protect his head against the rotating metal propeller blades; the boat had not been fitted with propeller guards as it was considered this would compromise its performance and ability to respond to performance in any rescue situation, serious consideration should be given to the use of propeller guards on any boat likely to be used for the recovery of persons from the water, in view of the extreme dangers created by open bladed propellers. Work in groups of 2 4 to write a scenario that shows how a variation of this situation could occur in coastguard. Identify how you would manage the risks to prevent this from occurring. What procedures do you have? E.g. not sitting on sponson while underway, briefing, risk is identified in briefing, helm calls changes in course and speed, maintain contact with CRV, maintaining a log, SSM drill MOB and medical emergency, PPE for crew, training through Coastguard modules Do a GAP analysis on your SOPs. What SOPs should you have? SSM drills are the top 10 SOPs, how do SOPs support risk management and decision making in your Unit? 4. When reporting casualties, to minimise delay take care to report your position as accurately as possible and seek advice on the best place to rendezvous with the emergency services.
Crew Resource Management 1
Crew Resource Management 1 Contents Overview... 2 1. Principles of CRM... 2 2. Contributing to a Team... 3 3. Communicating Effectively... 3 3.1 Closed-Loop Communication... 4 3.2 Communication Strategies...
More informationHarbourmaster s Office Operation of Emergency Response Vessels within the Auckland Region. Navigation Safety Operating Requirements 2014
Harbourmaster s Office Operation of Emergency Response Vessels within the Auckland Region Navigation Safety Operating Requirements 2014 Auckland Council Harbourmaster s Office Operation of Emergency Response
More informationUnit One Employability Skills
Unit One Employability Skills 1 Contents Unit Overview 3 Learning and Teaching Activities within this Unit 5 Theme 1 What Are Employability Skills, Qualities and Values? 6 Theme 2 Communicate It 8 Theme
More informationOperations Flood Boats ODO 18.6 Non Emergency Functions
SES OPERATIONS DOCTRINE OPERATIONAL DIRECTIVES Operations Flood Boats ODO 18.6 Non Emergency Functions Valid from 24/04/2014 Version 3 1. PURPOSE To outline the non emergency function requirements for
More informationJob Description. Essential Duties and Responsibilities include the following. Other duties may be assigned.
Job Description Job Title: FLSA Status: Exempt Level: 1 Department: Technical Reports To: Help Desk Supervisor Date: February 2012 Overview: River Run is seeking to hire a full-time to assist with the
More informationCIMS Introduction. Contents
CIMS Introduction Contents Overview... 2 1. CIMS Introduction... 2 1.1 When CIMS is used... 3 2. CIMS Principles... 4 2.1 Common Terminology... 4 2.2 Modular Organisation... 4 2.3 Integrated Communications...
More informationCommunity Rehabilitation and Support Worker
Position Description February 2016 Position description Community Rehabilitation and Support Worker Section A: position details Position title: Employment Status: Classification and Salary: Location: Hours:
More informationb) Describe the concept of ERROR CHAIN in aviation.
1. Crew Resource Management (CRM) was celebrated as the convergence ofa concept, an attitude and a practical approach to pilot training. a) What is the CRM all about and how this program could improve
More informationLevel. Two-handed striking
HEALTH AND PHYSICAL EDUCATION YEARS 1 TO 10 SOURCEBOOK MODULE HEALTH AND PHYSICAL EDUCATION MIDDLE PRIMARY Level F 1 2 3 4 5 6 B6 3 Two-handed striking Strands Developing Concepts and Skills for Physical
More informationCommunity Rehabilitation and Support Worker
Position Description Dec 2015 / Jan 2016 Position description Community Rehabilitation and Support Worker Section A: position details Position title: Employment Status: Classification and Salary: Location:
More informationEvery job that requires human effort has a work environment. That work
INTRODUCTION Every job that requires human effort has a work environment. That work environment can be best described in terms of behaviour. Simply put, "If the job could talk, what behavioural characteristics
More informationbritish council behaviours www.britishcouncil.org
british council behaviours Mat Wright Mat Wright Mat Wright CREATING SHARED PURPOSE I gain the active support of other people so they are fully engaged and motivated to contribute effectively. I do this
More informationDESCRIBING OUR COMPETENCIES. new thinking at work
DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE
More informationEXAMPLE WORKPLACE COMPETENCIES
EXAMPLE WORKPLACE COMPETENCIES ADAPTABILITY Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change
More informationGLOBAL FINANCIAL PRIVATE CAPITAL, LLC. Job Description. JOB TITLE: Compliance Director
GLOBAL FINANCIAL PRIVATE CAPITAL, LLC Job Description JOB TITLE: Compliance Director SUMMARY: This position is primarily responsible for serving as the manager and supervisor within the Compliance Department
More informationDEPARTMENT OF MARINE SERVICES AND MERCHANT SHIPPING (ADOMS) Boatmaster s Licenses
CIRCULAR Local 2013-001 DEPARTMENT OF MARINE SERVICES AND MERCHANT SHIPPING (ADOMS) Boatmaster s Licenses Ref SCV Code. Companies operating SCV certificated vessels under the flag of Antigua and Barbuda.
More informationInterviews management and executive level candidates; serves as interviewer for position finalists.
Plan, direct, and coordinate human resource management activities of the NHBP Tribal government organization to maximize the strategic use of human resources and maintain functions such as employee compensation,
More informationRegistered Nurse. Position description. Section A: position details. Organisational context
Position Description December 2015 / January 2016 Position description Registered Nurse Section A: position details Position title: Registered Nurse Employment Status: Full Time and Part Time (0.6FTE)
More informationBRICE ROBERTS BUSINESS CONSULTING SERVICES
BRICE ROBERTS BUSINESS CONSULTING SERVICES BROCHURE: TRAINING AND DEVELOPMENT PROGRAMMES RE-AWAKENING SPIRIT - TRANSFORMING RESULTS For Further Information: Contact: Brice Roberts Business Consulting Services
More informationMEDICAL ASSISTANT I. LOCATION/DEPARTMENT: Back Office DATE DEVELOPED: 9/27/2012 DATE OF THIS REVISION: 02/27/14 REPORTS TO: Lead Medical Assistant
MEDICAL ASSISTANT I LOCATION/DEPARTMENT: Back Office DATE DEVELOPED: 9/27/2012 DATE OF THIS REVISION: 02/27/14 REPORTS TO: Lead Medical Assistant SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities.
More informationJob Description. Position Information. Information Services Operations Co-ordinator. Council Overview
Job Description Position Information Position: Section: Department: Reports to: Salary Band: Information Services - Service Desk Operator (0.6 FTE) Information Services Corporate Services Information Services
More informationTHIS POSITION IS ONLY OPEN TO CLASSIFIED EMPLOYEES (NON PROBATIONARY) IN THE FOPE UNTIL MARCH 31, 2015
Human Resources Department 121 S.W. Port St. Lucie Blvd Port St. Lucie, FL 34984-5099 www.cityofpsl.com THIS POSITION IS ONLY OPEN TO CLASSIFIED EMPLOYEES (NON PROBATIONARY) IN THE FOPE UNTIL MARCH 31,
More informationWHO GLOBAL COMPETENCY MODEL
1. Core Competencies WHO GLOBAL COMPETENCY MODEL 1) COMMUNICATING IN A CREDIBLE AND EFFECTIVE WAY Definition: Expresses oneself clearly in conversations and interactions with others; listens actively.
More informationTitle & Image NATIONAL CIVIL AVIATION ADMINSTRATION. Advisory Circular
Title & Image NATIONAL CIVIL AVIATION ADMINSTRATION Advisory Circular Subject: CREW RESOURCE MANAGEMENT TRAINING PROGRAMME Issuing Office: [Identity of Office of NCAA issuing ] Document No.: [NCAA AC #]
More informationSALES NEGOTIATION SKILLS
SALES NEGOTIATION SKILLS WHY NEGOTIATION SKILL ARE A CRITICAL The program deals with the realities of negotiating in today s commercial environment where confidence, strength and skills are all critical
More informationGLOBAL FINANCIAL PRIVATE CAPITAL Job Description. JOB TITLE: Client Relationship Manager
GLOBAL FINANCIAL PRIVATE CAPITAL Job Description JOB TITLE: Client Relationship Manager Reports To: Financial Advisor Exempt Prepared by: ADP Resource June 10, 2014 SUMMARY This position is primarily responsible
More informationSFJFRSFF2 SQA Unit Code (FA6J 04) Take responsibility for effective performance in fire and rescue
Overview The standard is recommended for firefighters, control room staff, and others with a remit for community safety within fire and. This standard is about making a positive contribution to the work
More informationTHIS POSITION IS ONLY OPEN TO CLASSIFIED EMPLOYEES (NON-PROBATIONARY) IN THE FOPE UNTIL NOVEMBER 20, 2015
Human Resources Department 121 S.W. Port St. Lucie Blvd Port St. Lucie, FL 34984-5099 www.cityofpsl.com THIS POSITION IS ONLY OPEN TO CLASSIFIED EMPLOYEES (NON-PROBATIONARY) IN THE FOPE UNTIL NOVEMBER
More informationTEAM PRODUCTIVITY DEVELOPMENT PROPOSAL
DRAFT TEAM PRODUCTIVITY DEVELOPMENT PROPOSAL An initial draft proposal to determine the scale, scope and requirements of a team productivity development improvement program for a potential client Team
More informationInternational training course CATCHING BY GEOCACHING. 15-23th of October
International training course CATCHING BY GEOCACHING 15-23th of October How geocaching as a method can help to develop 8 EU life long learning competences? Communication in the mother tongue The ability
More informationPOSITION DESCRIPTION SUMMARY:
CHESAPEAKE, VA 1716 Lambert Court, Chesapeake, Virginia 23320 800-365- 5214 RICHMOND, VA 40 W Williamsburg Rd, PO Box 309, Sandston, Virginia 23237 888-803- 6450 humanresources@jokell.com www.jokell.com
More informationWorkplace Transport Safety Reversing Vehicles Information Sheet What are the dangers associated with reversing vehicles? Why is reversing a problem?
Workplace Transport Safety Reversing Vehicles Information Sheet This information sheet aims to raise awareness of the dangers caused by reversing vehicles in the workplace. It provides basic information,
More informationCareer Service Authority Page 1 of 6 Heating, Ventilating, and Air Conditioning (HVAC) Supervisor
Career Service Authority Page 1 of 6 Heating, Ventilating, and Air Conditioning (HVAC) Supervisor GENERAL STATEMENT OF CLASS DUTIES Performs supervisory duties over HVAC Mechanics engaged in the operation,
More informationD 1. Working with people Develop productive working relationships with colleagues. Unit Summary. effective performance.
1 Develop productive working relationships with colleagues Unit Summary What is the unit about? This unit is about developing working relationships with colleagues, within your own organisation and within
More informationAttribute 1: COMMUNICATION
The positive are intended for use as a guide only and are not exhaustive. Not ALL will be applicable to ALL roles within a grade and in some cases may be appropriate to a Attribute 1: COMMUNICATION Level
More informationILM Level 7 Certificate Executive Coaching & Leadership Mentoring ILM Level 7 Diploma for Professional Executive Coaches & Leadership Mentors
Certificate Venue: The GWiz Learning Partnership, Moggerhanger, nr Bedford, UK Contact: Melody Cheal 41a Bedford Road Moggerhanger Bedfordshire MK44 3RQ (01767) 640956 info@gwiztraining.com www.gwiztraining.com
More informationA New Radar Technology Broadband Radar Explained
A New Radar Technology Broadband Radar Explained by Bill Johnson The landscape of small boat radar has just changed. Until two months ago, all the radars for the leisure marine market worked in pretty
More informationJOB POSTING FY 14/15 MARCH 26, 2015 REVENUE ACCOUNTANT #3315 FINANCE DEPARTMENT
Human Resources Department 121 S.W. Port St. Lucie Blvd Port St. Lucie, FL 34984-5099 www.cityofpsl.com CITY OF PORT ST. LUCIE JOBS AVAILABLE (772) 344-4335 Hours: M-F 8 A.M. 5 P.M. JOB POSTING FY 14/15
More informationBRAND ENGAGEMENT. Introduction to Brand Engagement ATTACHMENT ENGAGE FOCUSED MESSAGE ATTRACTION DEVELOP ADVERTISING ADVERTISING
Engagement Intelligent Market Research BRAND COMMUNICATION COMMUNICATION ORGANISATION EXPERIENCE CREDIBILITY MESSAGE ATTACHMENT ATTACHMENT RELIABLE MANAGEMENT SOCIAL MEDIA SOCIAL MEDIA CREDIBILITY MEDIA
More informationLead Addictions Counselor
Career Service Authority Lead Addictions Counselor Page 1 of 5 GENERAL STATEMENT OF CLASS DUTIES Performs permanently assigned lead work over addiction counselors including providing clinical supervision
More informationModule 7 Life Skills
Module 7 Life Skills FLOW CHART Content Flow at A Glance Module 7: Life Skills Subject/topic/activity Objective Page No. Reading material on the basic To introduce the concept of life 7-2 to 7-5 concept
More informationCertification criteria for. Internal QMS Auditor Training Course
Certification criteria for Internal QMS Auditor Training Course CONTENTS 1. INTRODUCTION 2. LEARNING OBJECTIVES 3. ENABLING OBJECTIVES KNOWLEDGE & SKILLS 4. TRAINING METHODS 5. COURSE CONTENT 6. COURSE
More informationSCDLMCB3 Lead and manage the provision of care services that deals effectively with transitions and significant life events
Lead and manage the provision of care services that deals effectively with transitions and significant life events Overview This standard identifies the requirements associated with leading and managing
More informationManagement, Leadership and People Development Skills
Management, Leadership and People Development Skills Who are these courses for? Appropriate if: You Have Been Undertaking A Supervisory Role You Have Recently Been Promoted Or Appointed To A First Line
More informationEmergency Management Coordinator
Career Service Authority Emergency Management Coordinator Page 1 of 6 GENERAL STATEMENT OF CLASS DUTIES Performs full performance professional level emergency management work including developing, coordinating,
More informationCommunicating and influencing
HR SLA Page 1 of 9 Communicating and influencing I communicate confidently, professionally, authoritatively and with clarity both verbally and in writing. I use a range of effective communication skills
More informationThe following criteria have been used to assess each of the options to ensure consistency and clarity:
4 Options appraisal 4.1 Overview We have appraised each of the options identified in section 3: Maintain the status quo Implement organisational change and service improvement Partner / collaborate with
More informationExpert Panel Sample Booklet. Workforce Education Implementation Evaluation. SRI International
Expert Panel Sample Booklet Workforce Education Implementation Evaluation SRI International Introduction Welcome to the Expert Panel. During this session you will rate different qualities of classroom
More informationIn 2 Hockey Leadership Course Planning and Delivery Guidance
In 2 Hockey Leadership Course Planning and Delivery Guidance This guidance aims to assist with delivery of the In 2 Hockey Leadership Course giving young leaders the basic skills to lead an In 2 Hockey
More informationWest Hill Primary, Wandsworth CHANGE MANAGEMENT & EVALUATION
West Hill Primary, Wandsworth CHANGE MANAGEMENT & EVALUATION CONTENTS PAGE Context Learning Space The teaching experience Next Steps Conclusions and outcomes West Hill Primary is a single form entry primary
More informationLeadership Development Catalogue
The TrainingFolks Approach The importance of superior management, leadership and interpersonal skills are critical to both individual and organizational success. It is also critical to apply these skills
More informationRethinking Advertising Development
Rethinking Advertising Development June 2012 2 3 Ipsos ASI: Rethinking Advertising Development It is clear that, when they set out to develop a new advertising campaign, advertisers do not plan to air
More informationCommunity Rehabilitation and Support Worker
Position Description April 2014 Position description Community Rehabilitation and Support Worker Section A: position details Position title: Employment Status: Classification and Salary: Location: Hours:
More informationDermatology Associates of KY, PSC Job Description
Dermatology Associates of KY, PSC Job Description Job Title: Perioperative R.N. Department: Ambulatory Surgery Center Reports To: ASC Manager FLSA Status: Non-Exempt;Hourly; Full-Time Summary Responsible
More informationNCYC EMERGENCY MANAGEMENT PLAN
NCYC EMERGENCY MANAGEMENT PLAN Note: This document must be carried on board all participating yachts. It is the responsibility of each yacht's master and all crew to be conversant with this Emergency Management
More informationGUIDANCE NOTES ON RISK ASSESSMENT FOR EVENTS IN HARBOUR AUTHORITY AREAS NOTIFICATION AND STANDARD EVENT PLANNING RISK ASSESSMENT GUIDANCE NOTE
GUIDANCE NOTES ON RISK ASSESSMENT FOR EVENTS IN HARBOUR AUTHORITY AREAS NOTIFICATION AND STANDARD EVENT PLANNING RISK ASSESSMENT GUIDANCE NOTE The DfT (Department for Transport) Port Marine Safety Code
More informationSelf assessment tool. The Leadership Framework. Leadership Academy
The Leadership Framework Self assessment tool Leadership in the health and care services is about delivering high quality services to patients by: demonstrating personal qualities working with others managing
More informationSubject: CREW RESOURCE MANAGEMENT TRAINING PROGRAMME
ADVISORY CIRCULAR FOR AIR OPERATORS Subject: CREW RESOURCE MANAGEMENT TRAINING PROGRAMME Date: xx.xx.2013 Initiated By: Republic of Korea AC No: 1. PURPOSE This advisory circular (AC) presents guidelines
More informationLead Case Management Coordinator
Career Service Authority Lead Case Management Coordinator Page 1 of 5 GENERAL STATEMENT OF CLASS DUTIES Performs permanently assigned lead work duties over lower level case management coordinators including
More informationSITUATIONAL AWARENESS 5-1 SITUATIONAL AWARENESS
SITUATIONAL AWARENESS 5-1 SITUATIONAL AWARENESS OBJECTIVES To successfully complete this assignment, you must study the text and master the following objectives: State the actions required to maintain
More informationCertificate IV The Road Ahead for Driver Trainers
Certificate IV The Road Ahead for Driver Trainers Jeff McDougall 1 (Presenter) 1 ADTA (NSW) Biography Managing Director of Trent Driving School, NSW President of the Australian Driver Trainers Association
More informationCertificate in Leadership and Management Excellence Training. Europe - North America - Middle East - Asia - Africa
Certificate in Leadership and Management Excellence Training Europe - North America - Middle East - Asia - Africa Introduction This highly interactive seminar will allow you to examine yourself, and your
More informationCommunity Rehabilitation and Support Worker
Position Description September 2015 Position description Community Rehabilitation and Support Worker Section A: position details Position title: Employment Status: Classification and Salary: Location:
More informationAustralian Safety and Quality Framework for Health Care
Activities for MANAGERS Australian Safety and Quality Framework for Health Care Putting the Framework into action: Getting started Contents Principle: Consumer centred Area for action: 1.1 Develop methods
More informationGeneral... 1. Applicability... 1 Cancellation... 1 References... 1 Effective Date... 1 Background...1. Components of CRM... 3
AC AOC-34( (0) 17 April 2014 Advisory Circular TRAINING PROGRAMME ON CREW RESOURCE MANAGEMENT General... 1 Purpose... 1 Applicability... 1 Cancellation... 1 References... 1 Effective Date... 1 Background....1
More informationAviation Operations Manager
Career Service Authority Aviation Operations Manager Page 1 of 7 GENERAL STATEMENT OF CLASS DUTIES Manages and controls field operations at the airport to ensure the efficient movement of aircraft and
More informationGuidance notes for completing a detailed manual handling risk assessment
Guidance notes for completing a detailed manual handling risk assessment This guidance should be used in conjunction with the detailed manual handling assessment form in appendix 1. When filling out the
More informationHelp Desk & Software Support - Bruin NY, NY
Help Desk & Software Support - Bruin NY, NY Summary MetTel has recently developed Bruin, an exciting new Communications Management Platform, and is looking to build a new team that will be responsible
More informationJob Description. Financial Planning & Analysis Accountant
Job Description Financial Planning & Analysis Accountant Role Title Financial Planning & Analysis Accountant Reporting to Head of Financial Planning Role Purpose The purpose of this role is to provide
More informationThe Four Frames Principal Entry Plan
The Four Frames Principal Entry Plan Adapted from LIFT, LAUNCH, & CLASS 2005 DEVELOPING A PRINCIPAL ENTRY PLAN All successful leaders have plans. They modify and redirect their plans as needed in order
More informationEmployee Performance Review
Employee Performance Review Source: Learn to Read, Inc. Review Date: Date of Last Review: Employment Date: Name: Title: Reports to: Expectation Basis Leadership Readily assumes responsibility for projects
More informationEmployer s Guide to. Best Practice Return to Work for a Stress Injury
Employer s Guide to Best Practice Return to Work for a Stress Injury Employers Guide to Best Practice Return to Work for a Stress Injury 1. Early Intervention 2. Claim Lodged 3. Claim Acceptance 4. Return
More informationBehaviourally Based Questions
Behaviourally Based Questions Index 1 HOW TO WRITE BEHAVIOURALLY BASED QUESTIONS Page 2 2 SAMPLE BEHAVIOURAL QUESTIONS Page 3 3 SAMPLE BEHAVIOURALLY BASED QUESTIONS FROM RIGHT JOB, RIGHT PERSON! CAPABILITY
More informationMarquez Brothers International, Inc. Job Description
Job Title: Payroll Administrator Department: Accounting Reports To: Controller FLSA Status: Non-exempt Prepared Date: 04022010 Marquez Brothers International, Inc. Job Description Summary Compiles payroll
More informationLesson 2: Team-Building and Communication Skills
Lesson 2: Team-Building and Communication Skills Introduction In Lesson 1 of Module D, students examined the characteristics of effective teams and the development stages that teams go through from Forming
More informationCork Education and Training Board. Programme Module for. Customer Service. Leading to. Level 4 FETAC. Customer Service 4N1989
Cork Education and Training Board Programme Module for Customer Service Leading to Level 4 FETAC March 2014 1 Introduction This programme module may be delivered as a standalone module leading to certification
More informationAddictions Counselor, Level III
Career Service Authority Addictions Counselor, Level III Page 1 of 5 GENERAL STATEMENT OF CLASS DUTIES Performs full performance level work that requires a Level III - Certified Addiction Counselor Certificate.
More informationContent Sheet 18-1: Organizational Requirements for a Quality Management System
Content Sheet 18-1: Organizational Requirements for a Quality Management System Definition The term organization in the context of a quality management model is used to indicate the management and the
More informationDUTIES AND RESPONSIBILITIES: Preflight Responsibilities: Transport Responsibilities: FLIGHT MEDIC Fort Lauderdale
FLIGHT MEDIC Fort Lauderdale SUMMARY: Responsibilities include evaluation, coordination, and delivery of medical care provided to patients during transport; also is familiar with the scope of practice
More informationNovember 2014 March 2015
November 2014 March 2015 April 2015 1 Executive Summary & Acknowledgements Background Aims Objectives National context Local context - Trafford School Nurse Service Methodology Project Outline Firs Primary
More informationRISK MANAGEMENT IN THE NATIONAL SYSTEM A PRACTICAL GUIDE
RISK MANAGEMENT IN THE NATIONAL SYSTEM A PRACTICAL GUIDE RISK MANAGEMENT IN THE NATIONAL SYSTEM A PRACTICAL GUIDE Contents Introduction 2 Terms associated with risk management 3 The risk management process
More informationOH&S Management Systems Auditor Conversion Training Course
Certification criteria for OH&S Management Systems CONTENTS 1. INTRODUCTION 2. PRIOR KNOWLEDGE REQUIREMENT 3. LEARNING OBJECTIVES 4. ENABLING OBJECTIVES KNOWLEDGE & SKILLS 5. TRAINING METHODOLOGY 6. COURSE
More informationCoaching: bringing out the best. Opinion piece Philip Brew
Coaching: bringing out the best Opinion piece Philip Brew Coaching: bringing out the best Philip Brew 1/6 Organisations need fully functioning human beings In today s demanding and complex environments,
More informationACHIEVING COMPLIANCE THROUGH PEOPLE: TRAINING SUPERVISORS TO TACKLE PROCEDURAL NON-COMPLIANCE
ACHIEVING COMPLIANCE THROUGH PEOPLE: TRAINING SUPERVISORS TO TACKLE PROCEDURAL NON-COMPLIANCE Paul Leach 1, Jonathan Berman 1 and David Goodall 2 1 Greenstreet Berman Ltd, London, UK 2 National Grid, UK
More informationBachelor of Nursing or equivalent
Position: Registered Nurse Grade 2 Reports To: Award: Minimum Qualifications: Academic: Other: Unit Manager Nurses and Midwives (Victorian Public Health Sector) (Single Interest Employers) Enterprise Agreement
More informationthe Defence Leadership framework
the Defence Leadership framework Growing Leaders at all Levels Professionalism Loyalty Integrity Courage Innovation Teamwork Foreword One of the founding elements of Building Force 2030, as outlined in
More informationInjury Management. Making it Work. Injury Management Making it Work 1
Injury Management Making it Work Injury Management Making it Work 1 Please note This information is for guidance only and is not to be taken as an expression of the law. It should be read in conjunction
More informationJOB AND PERSON SPECIFICATION
JOB AND PERSON SPECIFICATION Position Title: IT Helpdesk & Infrastructure Officer Reports Directly to: Team Leader Information Technology Responsible for: NA Member of: Infrastructure Team Grade: 4 About
More informationDirector of Rehabilitation Services. Location/Department: Therapy Clinic Date Developed: 02/26/14 Date of this Revision: 2/11/15 Reports To: CEO
Director of Rehabilitation Services Location/Department: Therapy Clinic Date Developed: 02/26/14 Date of this Revision: 2/11/15 Reports To: CEO Supervisory Responsibilities: Directly supervises therapy
More informationA promising future. TRM benefits
A promising future! 2 A promising future It is with pleasure that we offer you this brochure about Team Resource Management (TRM) as developed by the EUROCONTROL TRM User Group. Over the last few years,
More informationSWANSEA UNIVERSITY. The Institutional Duty Regarding Reasonable Adjustments. For Information and Dissemination. Consultation / Approval History
SWANSEA UNIVERSITY Paper Number Document Title Enquiries to Proposer in meeting Action(s) Requested The Institutional Duty Regarding Reasonable Adjustments Adele Jones, Manager Disability Office Kevin
More informationNC TEACHER EVALUATION PROCESS SAMPLE EVIDENCES AND ARTIFACTS
STANDARD I: ELEMENT A: Teachers demonstrate leadership Teachers lead in their classroom Developing Has assessment data available and refers to it to understand the skills and abilities of students Accesses
More informationLeadership Principles
Leadership Principles Building value-based leadership. We have defined five values that form the shared foundation of our business practices. They provide orientation for all of our employees. Our leaders,
More informationK/Grade 1 Recognizing Hazards Module 1. Lesson At A Glance. 45-60 minutes. Length
Lesson At A Glance Length 45-60 minutes Learning Objectives Students will: identify hazards and use safe behaviours in the home, school and community demonstrate an ability to access emergency services
More informationAppendix B: OURCs Torpids Risk Assessment: 04/03/2015 to 07/03/2015
Appendix B: OURCs Torpids Risk Assessment: 04/03/2015 to 07/03/2015 Last updated 28th January 2015 - RQ, DL, SW Hazard Risk Control measures in place Person(s) responsible Risk factor River based Collision
More informationVernon Park Primary School. Teaching and Learning Policy
Vernon Park Primary School Teaching and Learning Policy The school s approach to teaching and learning is based upon the school vision: At Vernon Park Primary School we aim to provide all children, parents,
More informationRegistered Nurse Southlands Person Specification and Competencies
Competency Profile GROUP COMPETENCY CORE LEVEL OF COMPETENCY A B C D RESULT 1. Customer Focus CUSTOMER ORIENTATION 2. Taking Responsibility 3. Interpersonal Sensitivity 4. Teamwork ALL JOBS 5. Motivation
More informationALCOHOL A DEADLY MIX AND FACTS ABOUT BOATING. STATE OF CALIFORNIA - THE RESOURCES AGENCY Department of Boating and Waterways. Gray Davis Governor
S ABOUT BOATING AND ALCOHOL A DEADLY MIX STATEOFCALIFORNIA AYS WDEPARTMENT OF BOATING AND WATER STATE OF CALIFORNIA - THE RESOURCES AGENCY Department of Boating and Waterways Gray Davis Governor Mary D.
More informationChange Management an introduction
Department of Human Resources Change Management an introduction Contents Change Management 3 Why are Change Management skills 4 so important at MMU? Key Considerations for Managing 4 Change Change and
More informationLanguage Training Facilitator Manual
Language Training Facilitator Manual Welcome! NCCER and constructnet International (cni) have partnered to provide instructional language courses via the Internet in a series titled Construction English
More information