AUTO DEALER SALES DEPARTMENT LEGAL COMPLIANCE
|
|
- Marvin Griffith
- 8 years ago
- Views:
Transcription
1 FINANCE & INSURANCE ADVERTISING WARRANTIES PRIVACY INFORMATION SAFEGUARDS IDENTITY THEFT ADVERSE ACTION NOTICES TELEMARKETING OFAC CASH REPORTING SIGNS AND NOTICES DEALER PLATES California Edition
2 California Edition DEPARTMENT LEGAL COMPLIANCE Table of Contents Introduction Deceptive Practices Payment Packing New or Used? History Disclosure Certified Pre-Owned Hidden Finance Charges Pre-Contract Disclosures Credit Score Disclosure Fees Credit Applications Credit Reports Adverse Action Notices Purchase Proposals Single Document Rule Deferred Downpayment Negative Equity Installment Contracts Lease Agreements Right To Rescind Disclosure Requirement Language Translations Contract Cancellation Co-signer Notice Credit Card Surcharges Privacy Notices Information Safeguards OFAC Screening Cash Reporting Records Retention Verifying Identity Advertising Buyers Guides Warranties Smog Certification Do Not Call Lists Signs & Notices Dealer Plates Front License Plates 7,500 Mile Rule Selling To Minors Offsite Sales Consignment Sales Best Practices
3 3 WHY DOES TRAINING MATTER? Automobile dealerships are among the most heavily regulated industries in the nation. According to NADA, motor vehicle dealers must comply with over 85 different federal regulations, and states have additional and differing regulations. Applicable laws and agencies that affect dealerships include: Automobile Sales Finance Act (ASFA) Business and Professions Code Federal Trade Commission (FTC) Gramm-Leach-Bliley Act (GLBA) California Vehicle Leasing Act (CVLA) Consumer Legal Remedies Act (CLRA) Unfair Competition Law Regulation Z Department of Motor Vehicles Federal Consumer Leasing Act (FCLA) Equal Credit Opportunity Act (ECOA) Fair Credit Reporting Act (FCRA) Fair and Accurate Credit Transactions Act (FACTA) FTC Used Car Rule Department of Consumer Affairs Internal Revenue Service (IRS) California Vehicle Code Regulation B Regulation M Truth in Lending Act (TILA) California Car Buyer Bill Of Rights (AB 68) Office of Foreign Assets Control (OFAC) Magnuson-Moss Warranty Act Song-Beverly Consumer Warranty Act California Air Resources Board (CARB) Office of the Attorney General
4 4 POTENTIAL PRICE OF NON- COMPLIANCE * Directly assessed punitive damages are not insurable in California. California Insurance Code section 533 prohibits recovery of punitive damages from an insurer. In addition, California Insurance Code 533, which provides that an insurer is not liable for a loss caused by the willful act of the insured, is an implied exclusionary clause statutorily read into all insurance policies.
5 5 THE LITIGATION CRAZE
6 6
7 7 Examples of practices that are likely to be considered deceptive or unfair: Payment packing (described in the next section). Misleading statements about APR, such as You won t be able to get a better interest rate than this. (Instead, it is preferable to use phrases such as We feel that our rates are very competitive ).
8 8 Examples of practices that are likely to be considered deceptive or unfair: Misleading a consumer about the amount of incentives available (such as rebates) or the actual value of their trade-in vehicle. Yo-yo financing deliberately delivering a vehicle with terms that the consumer will most likely not qualify for, with the intention of having the customer re-write the contract under less desirable terms. A high percentage of re-contracting may indicate that yo-yo financing has occurred. Informing a buyer that financing for the car will not be approved unless the buyer purchases a service contract, insurance or other products. Leading a consumer to believe that he or she is purchasing a vehicle when it is in fact a lease. Failing to disclose dealer-added accessories on advertised vehicles.
9 9 Examples of practices that are likely to be considered deceptive or unfair: Leading a consumer to believe that the dealer will be assuming all liability under the lease of a trade-in vehicle, when the dealer intends to only make the final lease payments and assume no other liability, such as excess wear and tear or over-mileage. Oral promises made to the customer that the dealer fails to deliver upon. Bait & Switch - Advertising vehicles with the intent not to sell them as advertised. False or misleading advertising.
10 10 Examples of practices that are likely to be considered deceptive or unfair: Failure to disclose vehicle history, such as that the vehicle was previously used as a rental, a demonstrator or was previously sold and returned. Representing that vehicles are new when they are in fact, used. Representing that vehicles are of a particular standard, quality, or grade when they are not. Misrepresenting discounts in advertising and not disclosing important limitations. Making false or misleading statements of fact concerning reasons for, existence of, or amounts of price reductions. Price-Gouging or overcharging for finance and insurance products.
11 11
12 12 Case History Seven former senior managers at a Chevrolet dealership were convicted of defrauding their customers. The indictment alleged the seven committed 111 overt acts of defrauding customers by overcharging them for theft-protection packages and subsequent attempts to cover up illegal practices. The dealership also paid restitution in the amount of $2.1 million.
13 13 Case History In one case, a dealership allegedly targeted customers with bad credit, allowing them to take home cars before the deal was completed by leaving them with the impression that there were only a few more details to go over. According to the plaintiff s attorney, the dealership will let customers with credit that they know will be rejected take vehicles home regardless. The customers are then called in later, informed that their credit was not approved, and pressured to buy the car anyway. The dealership s general manager allegedly told his staff: Most of these people will never come back. This means you got only this one chance to f--k them.
14 14 Case History A jury returned a verdict on May 7, 2009 in a lawsuit brought by a consumer against a dealership that engaged in a false, misleading, or deceptive act or practice that was a producing cause of damages to the consumer. The jury also returned a total verdict of over $140,000, divided between the two defendants.
15 15 Case History A Los Angeles area dealer agreed to an injunction and more than $650,000 in monetary relief as settlement of a deceptive practices civil lawsuit filed by the District Attorney s Consumer Protection Division. The monetary relief includes up to $406,908 in direct restitution to Los Angeles County consumers and $247,350 in investigative costs and civil penalties. The civil action alleging deceptive sales and leasing practices is one of a series of car dealership cases being handled by the Consumer Protection Division. It was alleged that there were misrepresentations of charges for aftermarket products including key chains, logo pens, theftetch services and warranty programs. As a result, large, undisclosed charges were built into transactions.
16 16 Case History Felony charges were brought against three former car salesmen accused of stealing from customers by persuading them to lease, rather than buy, vehicles at higher costs. The defendants were indicted by the Los Angeles County Grand Jury. The charges involve a scheme in which the defendants, then assistant sales managers, persuaded customers to lease, rather than buy vehicles. Misrepresentations, including the amount of monthly payments in a purchase, were made to consumers who wanted to buy vehicles in order to steer them to the higher-cost lease agreement. All were arrested by DMV investigators and charged with four counts each of grand theft of personal property.
-1- SECOND AMENDED COMPLAINT
VACHON LAW FIRM Michael R. Vachon, Esq. (SBN ) 0 Via Del Campo, Suite San Diego, California Tel.: () -0 Fax: () - Attorney for Plaintiff SUPERIOR COURT OF THE STATE OF CALIFORNIA COUNTY OF LOS ANGELES
More informationCalifornia Auto Dealer Advertising Law Manual
California Auto Dealer Advertising Law Manual Manning, Leaver, Bruder & Berberich Attorneys At Law Los Angeles, California This publication is not intended, nor should it be received, as legal advice or
More informationMOTOR VEHICLE DEALER SALESPERSON STUDY GUIDE MATERIALS
MOTOR VEHICLE DEALER SALESPERSON STUDY GUIDE MATERIALS 2201 West Broad Street, Suite 104 Richmond, Virginia 23220 804-367-1100 www.mvdb.virginia.gov MVDB 35 REVISED 07/01/15 INTRODUCTION This study guide
More informationIntroduction. What is the Lemon Law?
Introduction This guidebook is an introduction to the California Lemon Law. It is not intended to convey legal advice. The goal is to allow you to protect and educate yourself. You should still consult
More informationAttorney for Plaintiff SUPERIOR COURT OF THE STATE OF CALIFORNIA SAN BERNARDINO COUNTY CIVIL DIVISION. MARIA GODINEZ, an individual,
VACHON LAW FIRM Michael R. Vachon, Esq. (SBN ) 0 Via Del Campo, Suite San Diego, California Tel.: () -0 Fax: () - Attorney for Plaintiff SUPERIOR COURT OF THE STATE OF CALIFORNIA SAN BERNARDINO COUNTY
More informationProducts Liability: Putting a Product on the U.S. Market. Natalia R. Medley Crowell & Moring LLP 14 November 2012
Products Liability: Putting a Product on the U.S. Market Natalia R. Medley Crowell & Moring LLP 14 November 2012 Overview Regulation of Products» Federal agencies» State laws Product Liability Lawsuits»
More informationChecks written out to cash being negotiated by the elder s caregiver. Checks signed by the senior but filled out by someone else
Elder Financial Abuse Litigation Guide California Advocates for Nursing Home Reform Inappropriate banking activity, such as unusually large withdrawals or withdrawals from automated banking machines when
More informationADVERTISING GUIDELINES
NEW YORK STATE ATTORNEY GENERAL S ADVERTISING GUIDELINES FOR AUTO DEALERS Bureau of Consumer Frauds and Protection ERIC T. SCHNEIDERMAN ATTORNEY GENERAL NEW YORK STATE ATTORNEY GENERAL'S ADVERTISING GUIDELINES
More informationCan an automotive dealership void your warranty?
Can an automotive dealership void your warranty? Understanding the Magnuson-Moss Warranty Act of 1975. Nearly everyone has heard about someone who has taken a vehicle that has been modified with aftermarket
More informationDealer License Renewal Home Study Study Guide
Dealer License Renewal Home Study Study Guide Please remember if you paid for this course by credit card: LEGAL DISCLAIMER @ View this Disclaimer Online: http://www.gotplates.com/disclaimer.html Standard
More informationFLORIDA LEMON LAW SUMMARY
EXECUTIVE SUMMARY TIME PERIOD FOR FILING CLAIMS ELIGIBLE VEHICLE ELIGIBLE CONSUMER For certified procedure, Lemon Law Rights Period (24 months from original delivery) plus 60 days. For state Board, Lemon
More informationMETHODIST HEALTH SYSTEM ADMINISTRATIVE TITLE: DETECTING FRAUD AND ABUSE AND AN OVERVIEW OF THE FEDERAL AND STATE FALSE CLAIMS ACTS
METHODIST HEALTH SYSTEM ADMINISTRATIVE Formulated: 6/19/07 Reviewed: Revised: Effective: 10/30/07 TITLE: DETECTING FRAUD AND ABUSE AND AN OVERVIEW OF THE FEDERAL AND STATE FALSE CLAIMS ACTS PURPOSE: Methodist
More informationPurchasing a Car. Latino Community Credit Union & Latino Community Development Center
Purchasing a Car Latino Community Credit Union & Latino Community Development Center PURCHASING A CAR Latino Community Credit Union & Latino Community Development Center www.latinoccu.org Copyright 2013
More informationCONSUMER PROTECTION SECTION OHIO CONSUMER LAWS
CONSUMER PROTECTION SECTION OHIO CONSUMER LAWS THE CONSUMER SALES PRACTICES ACT As the cornerstone of Ohio s consumer protection laws, the Consumer Sales Practices Act prohibits deceptive, unfair, and
More informationCHAPTER 10. ADVERTISING. W h at is an Ad v e rtis e m e n t?
CHAPTER 10. ADVERTISING 10.1 Objective. The objective of the Advertising Rules is to require truthful and accurate advertising practices for the benefit of consumers. Also, these rules provide a level
More informationCredit Repair Organizations Act
Credit Repair Organizations Act Title IV of the Consumer Credit Protection Act (Public Law 90-321, 82 Stat. 164) is amended to read as follows: TITLE IV--CREDIT REPAIR ORGANIZATIONS'' Sec. 401. Short title.
More informationCHAPTER 2--CREDIT REPAIR ORGANIZATIONS SEC. 2451. REGULATION OF CREDIT REPAIR ORGANIZATIONS.
CODES COMPLAINTS EMPLOYEE CERTIFICATION FEDERAL LAWS NACSO GUIDELINES LOG OUT CHAPTER 2--CREDIT REPAIR ORGANIZATIONS SEC. 2451. REGULATION OF CREDIT REPAIR ORGANIZATIONS. Title IV of the Consumer Credit
More informationAll About Autos. New Cars, Used Cars, and Repairs
New Cars, Used Cars, and Repairs Table of Contents Introduction...2 New Cars Lemon Law...4 The Importance of Car Titles...6 Used Cars As Is: No Warranty...7 Warranty...7 Online Car Auctions...9 Odometer
More informationNotice of Proposed Settlement of Class Action
Notice of Proposed Settlement of Class Action TO: All persons who purchased, owned, or leased a Mercedes-Benz passenger vehicle between August 22, 2004 through May 31, 2010 in California that was the subject
More informationUnderstanding Vehicle Financing
Understanding Vehicle Financing Understanding Vehicle Financing With prices averaging more than $31,000 for a new vehicle and $17,000 for a used model from a dealership, you might consider financing or
More informationAttorney for Plaintiff SUPERIOR COURT OF THE STATE OF CALIFORNIA LOS ANGELES COUNTY CENTRAL DISTRICT STANLEY MOSK COURTHOUSE
VACHON LAW FIRM Michael R. Vachon, Esq. (SBN ) 0 Via Del Campo, Suite San Diego, California Tel.: () -0 Fax: () - Attorney for Plaintiff SUPERIOR COURT OF THE STATE OF CALIFORNIA LOS ANGELES COUNTY CENTRAL
More informationAdd-ons and Loan Packing: How and why car dealers pack loans and the products they use to do it
Add-ons and Loan Packing: How and why car dealers pack loans and the products they use to do it Mark H. Steinbach, O'Toole, Rothwell, Nassau & Steinbach John W. Van Alst, The National Consumer Law Center
More informationNew Federal Regulation of Tax Resolution, Tax Negotiation and Tax Settlement Services: FTC Telemarketing Sales Rule
New Federal Regulation of Tax Resolution, Tax Negotiation and Tax Settlement Services: FTC Telemarketing Sales Rule October 5, 2010, 3:00 4:00 pm ET Jonathan L. Pompan, Esq. Venable LLP, Washington, D.C.
More informationFTC Takes Action Against Two Auto Dealership Chains For Violating 2012 Orders Prohibiting Deceptive Advertising of Vehicle Costs
MAIN MENU SEARCH FTC Takes Action Against Two Auto Dealership Chains For Violating 2012 Orders Prohibiting Deceptive Advertising of Vehicle Costs FOR RELEASE December 12, 2014 TAGS: deceptive/misleading
More informationDEALER/SALESPERSONS STUDY GUIDE
DEALER/SALESPERSONS STUDY GUIDE WARRANTIES 1. In every contract for the sale of a vehicle, which of the following is true? A. There is an implied warranty that the vehicle is merchantable. B. The vehicle
More informationChapter 15 Advertising
Chapter 15 Advertising Subchapter 1 - General Provisions 465:15-1-1. Purpose The purpose of this Chapter is to implement the intent of the legislature as declared in the Oklahoma Motor Vehicle Commission
More informationSUBJECT: CONSUMER PROTECTION AUTOMOBILE ADVERTISING ATTORNEY GENERAL PUBLIC PROTECTION UNIT ADOPTED PURSUANT TO 9 V.S.A.
SUBJECT: CONSUMER PROTECTION AUTOMOBILE ADVERTISING ATTORNEY GENERAL PUBLIC PROTECTION UNIT ADOPTED PURSUANT TO 9 V.S.A. SECTION 2453(c) RULE CP 118 Effective Date: 12/10/98 CP 118.01 Definitions CP 118.02
More informationNovember 10-11, 2014 at the Seminole Hard Rock Hotel & Casino
DEALER S BEWARE Randy Crisorio President & CEO United Development Systems, Inc. THE PAST I know your salesman told you it would be $340 per month but it s really going to be $490 so get strapped in your
More informationNew Cars Buying from a Licensed Dealer New Vehicle Warranty Florida s New Car Lemon Law
Buying a car is one of the most important and most expensive decisions most of us have to make. There is certainly no shortage of vehicles available, but buyers must know what to look for, what to ask
More informationCOPYRIGHTED 2005-2006, DEALER TRAINING EXPERTS OF NORTHERN CALIFORNIA
40 Question Practice Test 1. When the odometer turns past 99,999 miles on a 5 digit odometer, a dealer must: a) File a Statement of Facts b) Reset the Odometer c) Call for Help d) Advise the Buyer and
More informationTEXAS ADMINISTRATIVE CODE TITLE 43. TRANSPORTATION PART 10. TEXAS DEPARTMENT OF MOTOR VEHICLES CHAPTER 215. MOTOR VEHICLE DISTRIBUTION
TEXAS ADMINISTRATIVE CODE TITLE 43. TRANSPORTATION PART 10. TEXAS DEPARTMENT OF MOTOR VEHICLES CHAPTER 215. MOTOR VEHICLE DISTRIBUTION Subchapter H. Advertising Page 215.241. Objective 1 215.242. General
More informationSetting the record straight about accusations by Consumer Reports regarding automobile dealer Trick selling practices.
Setting the record straight about accusations by Consumer Reports regarding automobile dealer Trick selling practices. The following information includes excerpts from an article entitled Tricks of the
More informationDriven NADA MANAGEMENT SERIES
Driven NADA MANAGEMENT SERIES L55 A DEALER GUIDE TO Federal Advertising Requirements NATIONAL AUTOMOBILE DEALERS ASSOCIATION This management guide was prepared for the National Automobile Dealers Association
More informationState of Colorado Motor Vehicle Dealer Board
State of Colorado Motor Vehicle Dealer Board Dealer - Wholesaler - Salesperson - Auction Dealer Mastery Examination Official Form Please Print Legibly Applicant Information - - First Name M.I. Last Name
More informationCREDIT REPAIR ORGANIZATIONS ACT 15 U.S.C. 1679 et. seq.
CREDIT REPAIR ORGANIZATIONS ACT 15 U.S.C. 1679 et. seq. Please note that the information contained herein should not be construed as legal advice and is intended for informational purposes only. In addition,
More informationShare of Dealership Profits. Auto Lending Abuses: The Pitfalls of Financing Cars. Car Lending Abuses. The Trust Tax.
Share of Dealership Profits 70.0% 60.0% Auto Lending Abuses: The Pitfalls of Financing Cars 50.0% 40.0% 30.0% Presentation of Chris Kukla NC State Bar Legal Assistance for Military Personnel Meeting October
More informationNebraska Loan Broker Act Chapter 45, Article 1, Section f 45-189 to 45-193
45-189 Loan brokers; legislative findings. The Legislature finds that: Nebraska Loan Broker Act Chapter 45, Article 1, Section f 45-189 to 45-193 (1) Many professional groups are presently licensed or
More informationFamiliarize yourself with laws that authorize and regulate vehicle dealership financing and leasing.
W ith prices averaging more than $28,000 for a new vehicle and $15,000 for a used vehicle, most consumers need financing or leasing to acquire a vehicle. In some cases, buyers use direct lending: they
More informationHOW TO COMPLY WITH THE GRAMM-LEACH-BLILEY ACT
HOW TO COMPLY WITH THE GRAMM-LEACH-BLILEY ACT The information contained herein has been provided by Keith E. Whann and Deanna L. Stockamp of the law firm Whann & Associates and is for general information
More informationCAR BUYER CHECK list VEHICLE: (Make) (Model) (Year)
CAR BUYER CHECK list VEHICLE: (Make) (Model) (Year) (Odometer) (VIN) (Stock Number) DEALER: The Dealer above declares the following information to be true and correct as to the Vehicle described above:
More informationUSED CAR BUYING GUIDE
USED CAR BUYING GUIDE The information contained in this Guide is intended to be generic and is not intended to be a comprehensive guide to the laws and requirements of any particular state, country or
More information553-CA-eps 1/10 SAMPLE RETAIL INSTALLMENT SALE CONTRACT - SIMPLE FINANCE CHARGE
Dealer Number XDEALERNUMBERX Contract Number Buyer Name and Address (Including County and Zip Code) MR. JOSEPH Q ANYBODY JR. 1234 ANY STREET LOS ANGELES CA 90001 LOS ANGELES RETAIL INSTALLMENT SALE CONTRACT
More informationMinnesota Automotive Advertising Standards ( July 2011)
Minnesota Automotive Advertising Standards ( July 2011) The Better Business Bureau of Minnesota and North Dakota has promoted truth in advertising since 1912. Back then, advertising was limited to print
More informationTitle 9-A: MAINE CONSUMER CREDIT CODE
Title 9-A: MAINE CONSUMER CREDIT CODE Article 10: LOAN BROKERS Table of Contents Part 1. GENERAL PROVISIONS... 3 Section 10-101. SHORT TITLE... 3 Section 10-102. DEFINITIONS... 3 Part 2. REGISTRATION AND
More informationBUYING A USED CAR. Copyright Permission Data Wizard/Humboldt 2003, Scott Keele
BUYING A USED CAR VOCABULARY and DEFINITIONS Anti-lock brakes: Brakes that won t lock up, a computer in the car pumps the brakes on and off so the car will not skid. As Is: Buyer beware, the car is sold
More informationCREDIT REPAIR SERVICES (California Civil Code 1789.10 et seq.; 15 U.S.C.A. 1679 et seq.)
Legal Affairs 1625 North Market Blvd., Suite S 309, Sacramento, CA 95834 www.dca.ca.gov Legal Guide CR-9 CREDIT REPAIR SERVICES (California Civil Code 1789.10 et seq.; 15 U.S.C.A. 1679 et seq.) January
More informationBuying Smart / Selling Smart The 10 Biggest Legal Pitfalls in Lead Generation
Buying Smart / Selling Smart The 10 Biggest Legal Pitfalls in Lead Generation LeadsCon East July 26, 2010, 10:15 10:45 am ET Marriott Marquis, New York, N.Y. Jonathan L. Pompan, Esq. Venable LLP, Washington,
More informationCALIFORNIA LEMON LAW SUMMARY
CALIFORNIA LEMON LAW SUMMARY 1. Citation Song-Beverly Consumer Warranty Act, Cal. Civil Code 1790-1795.7; Tanner Consumer Protection Act, 1793.22; Cal. Business and Professions Code 472-472.5; 16 Cal.
More informationUNITED STATES DISTRICT COURT CENTRAL DISTRICT OF CALIFORNIA, WESTERN DIVISION
Case :-cv-0 Document Filed 0// Page of Page ID #: 0 ANTHONY ALEXIS, DC Bar # Email: anthony.alexis@cfpb.gov Phone: (0) - JEFFREY PAUL EHRLICH, FL Bar # Email: jeff.ehrlich@cfpb.gov Phone: (0) - JOHN C.
More information,,..] WASHINGT()N STATE INDEPENDENT AUTOMOBILE DEALERS ASSOCIATION PO BOX 1837* AUBURN WA 98071 253-735-0261*253-804-0844 FAX
,,..]. I WASHINGT()N STATE INDEPENDENT AUTOMOBILE DEALERS ASSOCIATION PO BOX 1837* AUBURN WA 98071 253-735-0261*253-804-0844 FAX MOTOR VEWCLE DEALER CORRESPONDENCE COURSE ENROLLMENT FORM The Washington
More informationTitle IV of the Consumer Credit Protection Act (Public Law 90-321, 82 Stat. 164) is amended to read as follows:
The Credit Repair Organizations Act CHAPTER 2--CREDIT REPAIR ORGANIZATIONS(1) SEC. 2451. REGULATION OF CREDIT REPAIR ORGANIZATIONS. Title IV of the Consumer Credit Protection Act (Public Law 90-321, 82
More information) CIVIL NO. v. ) WORLD CLASS NETWORK, INC., ) a Nevada corporation; ) COMPLAINT FOR ) RELIEF. DANIEL R. DIMACALE, an individual; )
1 1 1 1 1 1 1 0 1 STEPHEN CALKINS General Counsel ANN I. JONES RAYMOND E. McKOWN Federal Trade Commission 100 Wilshire Blvd., Suite Los Angeles, California 00 ( -00 JOHN ANDREW SINGER Federal Trade Commission
More informationChallenges Faced by Mobile Home Owners
Mobile homes are an important source of housing for older Americans. As the cost of housing has increased, mobile homes present a seemingly affordable alternative to elders in need of housing. Approximately
More informationIN THE UNITED STATES DISTRICT COURT DISTRICT OF NEW MEXICO
Case 1:15-cv-00299 Document 1 Filed 04/14/15 Page 1 of 24 IN THE UNITED STATES DISTRICT COURT DISTRICT OF NEW MEXICO Consumer Financial Protection Bureau and Navajo Nation, Plaintiffs, Civil Action No.
More informationLast Approval Date: May 2008. Page 1 of 12 I. PURPOSE
Page 1 of 12 I. PURPOSE The purpose of this policy is to comply with the requirements in Section 6032 of the Deficit Reduction Act of 2005 (the DRA ), which amends Section 1902(a) of the Social Security
More informationExhibit A. Federal Statutes Impacting Data Security
Exhibit A Federal Statutes Impacting Data Security Michele A. Whitham Partner, Founding Co-Chair Security & Privacy Practice Group Foley Hoag LLP 155 Seaport Boulevard Boston, MA 02210 Federal Law Citation
More informationWhat China's Lemon Law Will Mean For Manufacturers
Portfolio Media. Inc. 860 Broadway, 6th Floor New York, NY 10003 www.law360.com Phone: +1 646 783 7100 Fax: +1 646 783 7161 customerservice@law360.com What China's Lemon Law Will Mean For Manufacturers
More informationAdvertising Credit And Lease Arrangements: How To Comply With The Truth In Lending Act
Advertising Credit And Lease Arrangements: How To Comply With The Truth In Lending Act The federal Truth in Lending Act ("TILA") governs most consumer credit transactions. Its companion law the Consumer
More informationUNFAIR, DECEPTIVE, OR ABUSIVE ACTS OR PRACTICES (UDAAP)
UNFAIR, DECEPTIVE, OR ABUSIVE ACTS OR PRACTICES (UDAAP) OVERVIEW Unfair, deceptive, or abusive acts and practices (UDAAPs) can cause significant financial injury to consumers, erode consumer confidence,
More informationConsumer Protection for Auto Dealers: Most of it is Common Sense
Consumer Protection for Auto Dealers: Most of it is Common Sense Jessica Rich, Federal Trade Commission NIADA National Leadership Conference & Legislative Summit November 12, 2014 Good morning. I m delighted
More informationOKLAHOMA LAWS RELATING TO IDENTITY THEFT
OKLAHOMA LAWS RELATING TO IDENTITY THEFT Prepared for VICARS by Legal Aid Services of Oklahoma Introduction: OKLAHOMA LAWS RELATING TO IDENTITY THEFT Identity theft takes place when someone uses your personal
More informationGUIDELINES for. Motor Vehicle Advertising. www.ohioattorneygeneral.gov
GUIDELINES for Motor Vehicle Advertising www.ohioattorneygeneral.gov Dear Ohio Auto Dealers, Because consumers get much of their information about motor vehicles from advertisements, they expect the information
More informationCase 2:13-cv-00279-TOR Document 1 Filed 07/30/13 UNITED STATES DISTRICT COURT EASTERN DISTRICT OF WASHINGTON
0 JONATHAN E. NUECHTERLEIN General Counsel ROBERT J. SCHROEDER Regional Director NADINE SAMTER, WA Bar # JENNIFER LARABEE, CA Bar # nd Ave., Suite Seattle, WA ( 0- (Samter; ( 0-0 (Larabee Email: nsamter@ftc.gov;
More informationElectronic Security Association, Inc. Code of Ethics and Standards of Conduct Amended May 14, 2010 by Executive Committee
Electronic Security Association, Inc. Code of Ethics and Standards of Conduct Amended May 14, 2010 by Executive Committee Members of the Electronic Security Association ( ESA ), f/k/a National Burglar
More informationUnfair or Deceptive Acts or Practices by State-Chartered Banks March 11, 2004
Board of Governors of the Federal Reserve System Federal Deposit Insurance Corporation Unfair or Deceptive Acts or Practices by State-Chartered Banks March 11, 2004 Purpose The Board of Governors of the
More informationIN THE COURT OF COMMON PLEAS FRANKLIN COUNTY, OHIO
IN THE COURT OF COMMON PLEAS FRANKLIN COUNTY, OHIO STATE OF OHIO, ex rel. ) CASE NO. ATTORNEY GENERAL ) MICHAEL DEWINE ) JUDGE 30 E. Broad St., 14 th Floor ) Columbus, Ohio 43215 ) ) PLAINTIFF, ) ) V.
More informationBBB Wise Giving Alliance & The International Committee of Fundraising Organizations Advancing Trust in the Charitable Sector Federal Trade
BBB Wise Giving Alliance & The International Committee of Fundraising Organizations Advancing Trust in the Charitable Sector Federal Trade Commission, Bureau of Consumer Protection Allison M. Lefrak, Attorney,
More informationOCCUPATIONS CODE TITLE 8. REGULATION OF ENVIRONMENTAL AND INDUSTRIAL TRADES CHAPTER 1303. RESIDENTIAL SERVICE COMPANIES. As Revised and in Effect on
OCCUPATIONS CODE TITLE 8. REGULATION OF ENVIRONMENTAL AND INDUSTRIAL TRADES CHAPTER 1303. RESIDENTIAL SERVICE COMPANIES As Revised and in Effect on September 1, 2009 Texas Real Estate Commission P.O. Box
More informationIN THE IOWA DISTRICT COURT FOR POLK COUNTY
IN THE IOWA DISTRICT COURT FOR POLK COUNTY STATE OF IOWA ex rel. ) THOMAS J. MILLER, ) ATTORNEY GENERAL OF IOWA, ) Equity No. 99AG25112, ) ) ) Plaintiff, ) ) v. ) ) HOUSEHOLD INTERNATIONAL, INC.) PETITION
More informationChapter 1. Automobile Issues
Chapter 1 9 One of the biggest consumer problem areas for servicemembers is buying an automobile using financing. Many servicemembers are receiving regular paychecks for the first time in their lives
More informationHelping Elderly Homeowners Victimized by Predatory Mortgage Loans
Helping Elderly Homeowners Victimized by Predatory Mortgage Loans Equity-rich, cash poor elderly homeowners are an attractive target for unscrupulous mortgage lenders. Many elderly homeowners are on fixed
More informationCalifornia's Unfair Competition Law - Uses, Abuses, and What the Future Holds. The Basics
California's Unfair Competition Law - Uses, Abuses, and What the Future Holds Kenneth Fitzgerald, Esq. Latham & Watkins LLP 600 West Broadway, Suite 1800 San Diego, CA 92101 Tel: (619) 236-1234 Fax: (619)
More informationHONDA/ACURA. Honda/Acura has agreed to arbitrate certain unresolved claims alleging defects in material or workmanship in its vehicles:
HONDA/ACURA Honda/Acura has agreed to arbitrate certain unresolved claims alleging defects in material or workmanship in its vehicles: Claims may be filed under the applicable state Lemon Law. These claims
More informationQuestion 8 July 2013 Selected Answer 1. 1. Violation under applicable Texas consumer protection laws by Insureco and Albert
Question 8 July 2013 Selected Answer 1 1. Violation under applicable Texas consumer protection laws by Insureco and Albert Peter may obtain recovery against Insureco for several violations of the Texas
More information2:12-cv-13917-PDB-MJH Doc # 1 Filed 09/05/12 Pg 1 of 8 Pg ID 1 UNITED STATES DISTRICT COURT EASTERN DISTRICT OF MICHIGAN -- SOUTHERN DIVISION
2:12-cv-13917-PDB-MJH Doc # 1 Filed 09/05/12 Pg 1 of 8 Pg ID 1 UNITED STATES DISTRICT COURT EASTERN DISTRICT OF MICHIGAN -- SOUTHERN DIVISION EBOREE LARKIN on behalf of herself and a class of similarly
More informationDealer Advertising: New Federal Compliance Mandates
Dealer Advertising: New Federal Compliance Mandates Randy Henrick Associate General Counsel Dealertrack, Inc. Lake Success, NY randy.henrick@dealertrack.com 516-734-3644 The views and opinions presented
More informationCHAPTER 6. CONSUMER - CONTRACT LAW by Laura Udis, Esq. First Assistant Attorney General and Garth Lucero, Esq. Deputy Attorney General
CHAPTER 6 CONSUMER - CONTRACT LAW by Laura Udis, Esq. First Assistant Attorney General and Garth Lucero, Esq. Deputy Attorney General INTRODUCTION Consumer protection law is based on the concept that fairness
More informationMICHIGAN S LEMON L AW: HOW TO AVOID GETTING STUCK WITH A LEMON CONSUMER PROTECTION DIVISION DEPARTMENT OF THE ATTORNEY GENERAL
CONSUMER PROTECTION DIVISION DEPARTMENT OF THE ATTORNEY GENERAL MICHIGAN S LEMON L AW: HOW TO AVOID GETTING STUCK WITH A LEMON JENNIFER M. GRANHOLM ATTORNEY GENERAL JENNIFER M. GRANHOLM ATTORNEY GENERAL
More informationA summary of administrative remedies found in the Program Fraud Civil Remedies Act
BLACK HILLS SPECIAL SERVICES COOPERATIVE'S POLICY TO PROVIDE EDUCATION CONCERNING FALSE CLAIMS LIABILITY, ANTI-RETALIATION PROTECTIONS FOR REPORTING WRONGDOING AND DETECTING AND PREVENTING FRAUD, WASTE
More informationALERT. Consumer Protection and Unfair Competition Law
Consumer Protection and Unfair Competition Law LOEB & LOEB adds Knowledge. ALERT April 2010 Updated Summary of Proposed California Debt Settlement Act (AB 350) By Michael L. Mallow and Michael A. Thurman
More informationDear Ohio Auto Dealers,
Dear Ohio Auto Dealers, The Ohio Attorney General s Office understands the significant impact that motor vehicle dealers have on the state. Dealerships provide jobs, advance economic growth, and provide
More informationCase 1:12-cv-01374-RJJ Doc #28 Filed 06/10/13 Page 1 of 15 Page ID#165 UNITED STATES DISTRICT COURT IN THE WESTERN DISTRICT OF MICHIGAN
Case 1:12-cv-01374-RJJ Doc #28 Filed 06/10/13 Page 1 of 15 Page ID#165 CHRISTOPHER FRANKE, Plaintiff, UNITED STATES DISTRICT COURT IN THE WESTERN DISTRICT OF MICHIGAN -vs- Case No. 12-1374 Hon. Robert
More informationFTC v. Gill: A Step toward Deterring Illegal Practices of Credit Repair Organizations
Volume 15 Issue 1 Article 4 2002 FTC v. Gill: A Step toward Deterring Illegal Practices of Credit Repair Organizations Ann M. Grefe Follow this and additional works at: http://lawecommons.luc.edu/lclr
More informationFEDERAL & NEW YORK STATUTES RELATING TO FILING FALSE CLAIMS. 1) Federal False Claims Act (31 USC 3729-3733)
FEDERAL & NEW YORK STATUTES RELATING TO FILING FALSE CLAIMS I. FEDERAL LAWS 1) Federal False Claims Act (31 USC 3729-3733) II. NEW YORK STATE LAWS A. CIVIL AND ADMINISTRATIVE LAWS 1) New York False Claims
More informationTELECOMMUNICATIONS AND CABLE TV
TELECOMMUNICATIONS AND CABLE TV Subscription and Billing Practices The Wisconsin Department of Agriculture, Trade and Consumer Protection (DATCP) regulates unfair and deceptive business practices. DATCP
More informationmisleading labeling and marketing of merchandise it sells at its company-owned Levi s Outlet stores
1 misleading labeling and marketing of merchandise it sells at its company-owned Levi s Outlet stores ( Levi s Outlet ).. During the Class Period (defined below), Levi s misrepresented the existence, nature
More informationAPPENDIX A. Auto-Sales Fraud Litigation Shows Rampant Consumer Abuse
APPENDIX A Auto-Sales Fraud Litigation Shows Rampant Consumer Abuse The following cases are diverse in scope and claim, the companies which are accused of wrongdoing, and geographic location, and indicate
More informationAdverse Action Notices
Adverse Action Notices November 14, 2007 Jim Schutjer MADA Counsel 651-789-2935 Direct schutjer@mada.org 1 How we got here We ll cover Adverse Action notices who, what, when, how Will the bank s notice
More informationCHAPTER 332B DEBT SETTLEMENT SERVICES
1 MINNESOTA STATUTES 2015 332B.02 CHAPTER 332B DEBT SETTLEMENT SERVICES 332B.02 DEFINITIONS. 332B.03 REQUIREMENT OF REGISTRATION. 332B.04 REGISTRATION. 332B.05 DENIAL, SUSPENSION, REVOCATION, OR NONRENEWAL
More informationCAUSE NO. PLAINTIFF S ORIGINAL PETITION. Greg Abbott, and complains of OLD UNITED LIFE INSURANCE COMPANY ( Defendant ), and I.
CAUSE NO. STATE OF TEXAS, Plaintiff, v. OLD UNITED LIFE INSURANCE COMPANY, Defendant. IN THE DISTRICT COURT OF TRAVIS COUNTY, TEXAS JUDICIAL DISTRICT PLAINTIFF S ORIGINAL PETITION TO THE HONORABLE JUDGE
More informationLemon Law is a term given to a body of law that protects the buyers of new cars from serious defects which persist despite repeated repair.
I. Statement of the Research Lemon Law is a term given to a body of law that protects the buyers of new cars from serious defects which persist despite repeated repair. Lemon law claims are placed against
More informationFigure: 7 TAC 84.809(b)
Figure: 7 TAC 84.809(b) MOTOR VEHICLE RETAIL INSTALLMENT SALES CONTRACT (Optional: DATE ) BUYER SELLER/CREDITOR ADDRESS ADDRESS CITY STATE ZIP CITY STATE ZIP PHONE PHONE The Buyer is referred to as "I"
More informationPlaintiff, the Consumer Financial Protection Bureau ( CFPB or Bureau ),
The Gordon Law Firm, P.C., a professional corporation; Abraham Michael Pessar, an individual; Division One Investment and Loan, Inc., a corporation, and also d/b/a Division One Business Solutions, D1 Companies,
More informationINVESTOR PROTECTION AND SECURITIES. Under authority specifically given him by 14ew York State's
INVESTOR PROTECTION AND SECURITIES Under authority specifically given him by 14ew York State's Martin Act, the Attorney General has broad powers to protect New Yorkers from securities and investment fraud
More informationCar Title Loans. What is a car title loan? How does a car title loan work?
Car Title Loans What is a car title loan? When you take out a car title loan, you are borrowing money and giving the lender the title to your car as collateral. This means that the lender can repossess
More informationTip Sheet. Keep in mind we are not a law firm and this is not legal advice. All advertising should be reviewed by an attorney prior to distribution.
Mortgage Acts and Practices Act (MAP) Advertising Rule (Regulation N) Tip Sheet Keep in mind we are not a law firm and this is not legal advice. All advertising should be reviewed by an attorney prior
More informationHave I got a deal for you
Government of Western Australia Department of Commerce Consumer Protection Have I got a deal for you An advertising guide for WA motor vehicle dealers Contents Introduction...3 Who should read this guide?...3
More informationSubmitted online at https://secure.commentworks.com/ftcmortgageactsandpractices. Re: Mortgage Acts and Practices Rulemaking, Rule No.
July 30, 2009 Federal Trade Commission Office of the Secretary Room H-135 (Annex T) 600 Pennsylvania Avenue NW Washington, DC 20580 Submitted online at https://secure.commentworks.com/ftcmortgageactsandpractices
More informationCase 2:13-cv-14048-XXXX Document 1 Entered on FLSD Docket 02/04/2013 Page 1 of 14 UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF FLORIDA
Case 2:13-cv-14048-XXXX Document 1 Entered on FLSD Docket 02/04/2013 Page 1 of 14 UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF FLORIDA Case No. -Civ SECURITIES AND EXCHANGE COMMISSION, v.
More informationCase 2:06-cv-15766-JF-SDP Document 69 Filed 02/25/2008 Page 1 of 15
Case 2:06-cv-15766-JF-SDP Document 69 Filed 02/25/2008 Page 1 of 15 IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF MICHIGAN SOUTHERN DIVISION FEDERAL TRADE COMMISSION, Plaintiff, v. MAZZONI
More information