Fall Infrastructure t Trial Readiness Guide Version 3.0

Size: px
Start display at page:

Download "Fall 2015. Infrastructure t Trial Readiness Guide Version 3.0"

Transcription

1 Infrastructure t Trial Readiness Guide Version 3.0 Fall 2015 PARCC Test Administration English Language Arts/Literacy and Mathematics Performance Based Assessment (PBA) and End of Year Assessment (EOY) PARCC Infrastructure Trial Readiness Guide Fall

2 Document Revisions Revision Date Revision Summary Description January 17, 2014 Version 1.0 Initial Post March 5, 2014 Version 1.1 Reorganized document and updated with Infrastructure Trial Survey and TestNav app details April 25, 2014 Version 1.2 Updated to incorporate Infrastructure Trial Survey feedback October 2014 Version 2.0 Updated for 2014 Assessments December 2014 Version 2.1 Edited language re: Testing Tickets July 2015 Version 3.0 Updated for Fall 2015 Assessments If assistance is needed at any point during your Infrastructure Trial, contact the PARCC Support Center at or Copyright , PARCC, Inc. PARCC Infrastructure Trial Readiness Guide Fall

3 Table of Contents Glossary of Important Terms... 4 About This Guide... 5 Infrastructure Trial Overview Implementing an Infrastructure Trial Create a Communication Plan Scheduling the Infrastructure Trial PearsonAccess next Training site Log in to the PearsonAccess next Training site Technology Setup Setting Up for an Infrastructure Trial Preliminary System Test Conducting an Infrastructure Trial After Conducting the Infrastructure Trial Creating Sample Students Create Sample Students Creating a Test Session Create a Sample Test Session Add Additional Sample Students to a Session Print Student Testing Tickets Conducting a Test Session Start a Test Session Conduct an Infrastructure Trial at a School Monitor Sessions To Resume Students Closing the Infrastructure Trial Stop a Session Follow-Up Appendix A: Technology Quick Guide Infrastructure Trial Appendix C: Infrastructure Trial Test Administrator Script Appendix D: Session Monitoring Form Infrastructure Trial Appendix E: Training Resources for Technical Coordinators Appendix F: Training Resources for Test Coordinators/Administrators Appendix G: Guides and Manuals for Tech Prep PARCC Infrastructure Trial Readiness Guide Fall

4 Glossary of Important Terms PearsonAccess next is the website used for the registration, setup, preparation, and management of both the computer based and paper based formats of the PARCC Test. PearsonAccess next is a secure site for PARCC Test participants that requires username and password setup and can be found at Additional information about setup and operation of computer based testing for the PARCC Test is available in the PearsonAccess next User Guide. This online guide is available at setup/ and in the secure Support section of PearsonAccess next. The PearsonAccess next Training site is an online portal that provides an opportunity to practice Test Administrator and Technology Coordinator tasks. It is also the means of managing the Infrastructure Trial (dress rehearsal) in preparation for testing. The PARCC PearsonAccess next Training site is a secure site for PARCC Test participants. It requires a username and password setup and is available at Proctor Caching software will be available to all PARCC schools as part of the Pearson TestNav 8 delivery platform. Precaching is the process of loading or caching test content locally to a designated proctor caching computer at a school. Precaching reduces test delays from network congestion and provides students with a more seamless testing experience in the event of disruptions to Internet connectivity. Proctor Caching software is loaded by the school onto a designated device (other than a testing device), and acts as a local server that delivers secure testing content to student test taking devices. Proctor Caching does not require a server class operating system or hardware, and can run on any device on the network that meets the minimum requirements for proctor caching machines ( Precaching using Pearson s Proctor Caching software is recommended for the computer based PARCC Test. TestNav is the online testing platform used by students to take the computer based PARCC Assessments. Additional information regarding technology requirements and setup instructions can be found in the TestNav 8 User Guide at setup/. PARCC Infrastructure Trial Readiness Guide Fall

5 About This Guide This guide is intended to provide a comprehensive list of tasks involved in conducting an Infrastructure Trial. For technical issue resolution or further information on tasks involved for managing student data, the manuals posted at training/ can be referenced. Section 1.0 Implementing an Infrastructure Trial This section will provide instructions and information on contacting PARCC Support with questions or technical issues. 2.0 PearsonAccess next Training Site This section discusses the PARCC PearsonAccess next Training site. 3.0 Technology Set Up This section covers all of the technology aspects of the Infrastructure Trial, and provides instructions on configuring the Infrastructure Trial Environment. 4.0 Creating Sample Students This section describes how to create sample students in the PearsonAccess next Training site for an Infrastructure Trial. 5.0 Creating a Test Session 1 This section provides all the necessary information and steps for setting up sessions for an Infrastructure Trial and managing student assignments for sessions. 6.0 Conducting a Test Session This section provides all the necessary information and steps for conducting an Infrastructure Trial including printing Student Testing Tickets and instructions about starting, monitoring, and stopping sessions in PARCC PearsonAccess next Training. 7.0 Follow Up This section includes instructions for providing your LEA and PARCC with feedback regarding the Infrastructure Trial. To be used by LEA/District and School Test Coordinator LEA/District, School Test Coordinator, and Technology Staff Technology Staff LEA/District or School Test Coordinator LEA/District or School Test Coordinator LEA/District or School Test Coordinator All Staff Additionally, Appendix E, Appendix F, and Appendix G provide a detailed list of Training Resources for Technology Coordinators and Test Administrators. This includes the name, description, and location of all applicable guides and manuals referenced throughout this guide. 1 1 In PearsonAccess next, a session is the group of students registered to test a content area together (same time and location). Each content area of the PARCC assessments is comprised of units. Each unit has a set administration time within a session and is typically administered all at once. PARCC Infrastructure Trial Readiness Guide Fall

6 Infrastructure Trial Overview What is an Infrastructure Trial? An Infrastructure Trial is an opportunity for LEAs, schools, and students to prepare for the computer based PARCC Test by simulating test day network utilization. This will help to identify any school or LEA issues, and to confirm all testing devices are properly configured and ready to run PARCC assessments. The Infrastructure Trial also provides an opportunity to introduce students to the TestNav testing interface through practice online test content. Unlike a live assessment, you will not use real student information; instead you will create sample students in the PearsonAccess next Training site. The Training Site is located at Select PARCC Training, or your state specific Training Site, from the drop down menu. Student responses are neither captured, nor saved when students interact with TestNav as part of the Infrastructure Trial process. This is a dress rehearsal to confirm that: TestNav is configured correctly Devices can successfully run TestNav Network can bear the full load Participating staff know what to do for PARCC computer based assessment Students are familiar with the computer based tools and format Note: You will not be able to set up accommodations for students in the Training site for an Infrastructure Trial. Once your network is configured, your devices are set up and tested to run TestNav, staff are trained, and sessions and sample students are created, the Infrastructure Trial should take approximately 60 minutes to administer. Depending on the size of your Infrastructure Trial, it may take 1 2 weeks for setup Schools are encouraged to provide feedback to their LEAs regarding the Infrastructure Trial. LEAs should contact your State PARCC Test Lead with feedback and/or concerns regarding software or hardware issues. All instructions required to run an Infrastructure Trial are included in this guide. Additional resources, which include Pearson s general guides for TestNav and Proctor Caching, are available at setup/. Why Administer an Infrastructure Trial? Conducting an Infrastructure Trial provides the school with a scheduled opportunity to practice administering a test in a low stakes environment that can help identify possible problems and avoid delays during operational administration of the PARCC Assessments. With the exception of creating sample student data and configuring TestNav in the PearsonAccess next Training site, many activities that are part of the Infrastructure Trial are already required for administering PARCC Infrastructure Trial Readiness Guide Fall

7 the PARCC Test. For Example, the same installation of Proctor Caching should be used for both the Infrastructure Trial and the operational environment used for the PARCC Test. Working through an Infrastructure Trial may also help identify gaps in technology, communication, and training that need to be addressed to prepare for PARCC Assessments. Pearson recommends that you run an Infrastructure Trial for each test administration (Fall Block and Spring Block), making sure to use the same versions of Proctor Caching software and TestNav that will be used for the upcoming testing window. Who should be involved? You should involve all LEAs and school personnel responsible for participating in a computerbased assessment. The Trial provides the opportunity to collectively evaluate the test environment and to identify and resolve potential issues prior to the PARCC Test. For example, you would want to include: Test Coordinators Test Administrators LEA and school Technology Coordinators Students When should I conduct an Infrastructure Trial? You should plan to conduct an Infrastructure Trial only after you have confirmed site and staff readiness, but before the start of your testing window. You will also want to confirm your testing windows and guidelines with your State PARCC Test Lead. Where do I start? The Infrastructure Trial is conducted using the PearsonAccess next Training site at Select the PARCC Training Site, or your state specific Training Site, from the drop down menu. You should first check with your LEA to see if the Infrastructure Trial will be performed at a district or school level. Then, you will need to verify that all staff members participating in the trial have received user IDs and passwords for the PearsonAccess next Training site with appropriate user role(s) assigned. Note: Users given access to the training site will also need to be created in the operational site. To add users, go to Setup > Manage Users > Create and Edit User Accounts in PearsonAccess next. Refer to the PearsonAccess next User Guide for more information about establishing logins for school staff. This document is available at setup/. If assistance is needed at any point during your Infrastructure Trial, contact the PARCC Support Center at or PARCC@support.pearson.com. PARCC Infrastructure Trial Readiness Guide Fall

8 1.0 Implementing an Infrastructure Trial Tasks in this section will be performed by: LEA/District School Test Coordinator 1.1 Create a Communication Plan A key best practice for a successful computer based testing experience is developing a communication plan for all staff that have a role in computer based assessments. If you are an LEA test coordinator, you need to make sure that you establish communication with your technology staff early, both before testing is scheduled and during the testing window. Test Coordinators will be the primary recipients of broadcast s that will provide important information about computer based testing, including when tests will be available for proctor caching. Develop a communication plan that contains the following elements: Contact information for school technology staff so you can reach them during testing PARCC Help Desk contact information ( or PARCC@support.pearson.com) to get assistance during testing Note: To avoid causing any loss of data, when in doubt, the Technology Coordinator (when available) should contact Pearson support staff before you act. Pearson support staff is available to ensure your school s technology is configured correctly and communicating with Pearson network servers. 1.2 Scheduling the Infrastructure Trial To ensure a successful Infrastructure Trial, you should plan and coordinate the following activities: Identify all students who will participate in the Infrastructure Trial. You should select the maximum number of students you expect to be testing at the same time so that your Trial approximates the actual anticipated load on your network. Recruit individuals to serve as Test Administrators Train all staff involved in the Infrastructure Trial Designate appropriate testing sites Consult with the Technology Coordinator and confirm that all the student testing devices meet the requirements needed to participate in the Infrastructure Trial Have technology staff perform a Preliminary System Test Have students practice TestNav 8 navigation and tools by using the Tutorials found at Assign students and testing locations to Test Administrators PARCC Infrastructure Trial Readiness Guide Fall

9 Practice tests are available at the PearsonAccess next Training site and are recommended to be used for the Infrastructure Trial. Once Test Sessions are created and the technology set up is completed, schools will need approximately 60 minutes to administer the Infrastructure Trial per class/group of students. Administration durations may vary depending on whether or not a tutorial or practice test is chosen. Practice test forms are assessments that help familiarize you and your students with sample PARCC test items. Answer keys are available for the tests at tests/. When creating students and setting up test sessions, there are 18 practice test options available: Grades 3 11 Performance Based Assessment tests for ELA/L Grades 3 8 End of Year tests for mathematics Algebra I, Geometry, and Algebra II tests for mathematics Note: The Infrastructure Trial can only be conducted in the PearsonAccess next Training Site. PARCC Infrastructure Trial Readiness Guide Fall

10 2.0 PearsonAccess next Training site Tasks in this section will be performed by: LEA/District School Test Coordinator Technology Staff The PARCC PearsonAccess next Training site must be used to set up and administer the Infrastructure Trial. Within the PARCC PearsonAccess next Training site, you can create sample students, assign the Infrastructure Trial test to sample students, create sample test sessions, and add students to these test sessions. A test session in PearsonAccess next is an assessment containing certain units. The PARCC PearsonAccess next Training site is also used to monitor sessions during the Infrastructure Trial. Because most of the setup for computer based testing occurs at the school level, the instructions in sections 2.0 and 3.0 are directed to the School Test Coordinator and Technology Coordinator. However, depending on the state and local policy, these tasks could also be completed by the LEA Test Coordinator. Note: Work with your Technology Coordinator or school technology staff to disable pop up blocking software for the PearsonAccess next website. For information on how to manage pop up blockers, go to setup. 2.1 Log in to the PearsonAccess next Training site The LEA Test Coordinator will be responsible for creating an account for the School Test Coordinator) in the Training site. If you are responsible for creating other school user accounts (such as your Technology Coordinator and staff that will administer the test), your LEA Test Coordinator will provide you with instructions for how to do this. You should receive an with your username (which is your address) and instructions for creating your password. If you have not received these instructions, contact your LEA Test Coordinator. You will need your PearsonAccess next Training site account to setup the Infrastructure Trial. Log in for the first time After you receive the containing your username, complete the following steps: 1. Click on the link within the Create a password; you will be prompted to enter it twice, and then click Set Password. 3. Click OK. 4. To return to the Training site, go to 5. Then click the PearsonAccess next button and select Training from the menu in order to sign in to the PearsonAccess next Training site. 6. Read the Privacy Policy and Terms and Conditions of Use, then click Accept. PARCC Infrastructure Trial Readiness Guide Fall

11 To reset your password (if needed) 1. Go to Then click Forgot Password and select Training from the menu. 2. Enter your username (which is your address) and then click Request Password Reset. Log in again The next time you log in, use the following log in procedure: 1. Go to 2. Then click the PearsonAccess next button and select Training from the menu in order to sign in to the PearsonAccess next Training site 3. Click Sign In. 4. Enter your username and password, and then click Sign In. Locked Accounts You have only five chances to enter the correct username (which is your address) and password on the login screen. If the fifth attempt is unsuccessful, your account will be locked. If locked, use the Forgot Password option on the home screen. For additional information regarding PearsonAccess next, including how to create user accounts, please refer to the PearsonAccess next User Guide located in the Technology Setup tab on the PARCC web page at setup. PARCC Infrastructure Trial Readiness Guide Fall

12 3.0 Technology Setup Tasks in this section will be performed by: Technology Staff This section covers all of the technology aspects of the Infrastructure Trial and provides instructions on configuring the Infrastructure Trial environment. 3.1 Setting Up for an Infrastructure Trial Prior to beginning the Infrastructure Trial, LEA and school technology staff will need to coordinate roles and responsibilities for preparing your schools to conduct the trial. 1. Configure Internet firewalls, content filters, and spam filters. Internet firewalls, content filters, or spam filters must be configured to allow pass through to the Pearson domain. Verify content filter/firewalls and allow the appropriate sites, including: *.testnav.com:80 *.testnav.com:443 *.pearsontestcontent.com Allow javaw.exe to communicate Set browsers to allow pop ups Allow local file access to home directory Next, configure the common applications listed below NOT to launch on any student test taking devices during testing sessions: Anti virus software performing automatic updates Power management software on laptops warning of low battery levels Screen savers and sleep mode E mail with auto message notification Calendar applications with notifications, such as Google Calendar Pop up blockers Set automatic updates (itunes) Windows Accelerator Microsoft OSX Three finger tap gesture on MacBook For additional details on PARCC firewall and content filter instructions by device, see the Full Technology Specifications test participation at PARCC Infrastructure Trial Readiness Guide Fall

13 2. Run the SystemCheck Tool Next, use the SystemCheck for TestNav tool to verify device and network readiness, including bandwidth. SystemCheck was developed for customers to validate their testing workstations meet the minimum system requirements needed to run TestNav and to provide information about network capacity for student testing. It should be run to verify bandwidth, network readiness, and device readiness. To access guides and training modules for SystemCheck, go to the resources tab at setup/ To gather realistic results, SystemCheck should be run from a student test taking device in the computer testing lab, on the same day of week/time of day as when you anticipate performing testing. For example, if you plan to test on a Monday morning at 9 a.m., run your checks on a Monday morning at 9 a.m.; running in the afternoon or on a weekend will not replicate the normal network usage for the testing environment. SystemCheck will only need to be run once on a single computer for each administration unless changes are made to the operating system or Java. To run SystemCheck, visit setup/. a. Select PARCC SystemCheck from the SystemCheck drop down. b. Click Start to begin the check. c. Select Check Your System tab. d. Click Start to perform checks. If the system passes the check, a green check mark displays at the top with the message All Checks Passed. If the system fails, a red X displays next to the area that failed. Next, the testing capacity will need to be checked. a. Select the Testing Capacity tab. b. Click Start to view the results of the test. PARCC Infrastructure Trial Readiness Guide

14 c. If you are using Proctor Caching, follow step 3, below, to download and install Proctor Caching software. You can add, change, or delete proctor caching computers. In order to recalculate the results, click Start. For additional details on PARCC Technology Specifications, see the Full Technology Specifications for test participation at Note: Androids, Chromebooks and ipads SystemCheck can be launched on ipads, Chromebooks, and Androids, but it will only launch in an internet browser on those devices, and it will only verify that the operating system version is compatible with TestNav. The Testing Capacity tab is not currently available on these devices. If you plan to use ipads, Chromebooks, or Androids for the Test administration, you will need to download a device specific TestNav application to run PARCC assessments. The TestNav Apps are available through the Apple App Store (ipads), the Google Chrome Web Store (Chromebooks), and Google Play (Androids). For testing environments that use these devices, an Infrastructure Trial can be conducted using the secure TestNav app. Instructions on setting up and managing ipad, Chromebook, and Android devices are available at: Note: TestNav Desktop App A TestNav Desktop App is has been developed for Windows, Mac OS X, and Linux Operating Systems. TestNav Desktop is an optional solution for Windows and MAC OS X but required for Linux. The supported versions of Internet Explorer, Firefox, and Safari internet browsers can still be used for the Infrastructure Trial. Details regarding the TestNav Desktop App can be found at: The following Steps (3 and 4) are only required for those using Proctor Caching. Please complete the actions listed below if using Proctor Caching, if not, please proceed to Section 3.2 Preliminary System Test. 3. Download and Install Proctor Caching software Although it is not required, Pearson strongly recommends installing and using proctor caching to locally deliver test content for computer based assessments. Proctor Caching software is PARCC Infrastructure Trial Readiness Guide

15 loaded by the school on to a designated device, not a testing device, which acts as a local server to deliver secure testing content to student test taking devices. Proctor Caching does not require a server class operating system or hardware, and can run on any device on the network that meets the minimum requirements for proctor caching. The Proctor Caching software can be downloaded from the Technology Setup tab on the PearsonAccess next resources page at setup/. A user guide is also available to describe installation and use of proctor caching. Proctor Caching software is free and does not require secure login access to download. Once installed, the Proctor Caching software provides access to a diagnostic monitoring web page which allows school personnel (if caching at the school level) and district personnel (if caching at the district level) to view the status of cached content and to monitor caching connections from testing workstations. In your browser, type address>:4480 and hit Enter to view the Proctor Caching interface. You will see three tabs: Tests, Clients and Help. Select the Tests tab for information about test content and caching status. Select the Clients tab to monitor client connectivity. 4. Configure TestNav for Precaching Content If you are precaching test content, this configuration will notify TestNav where to access test content from the precaching machine during the testing window. If you choose to precache, you may also change the default save location for encrypted backup files for TestNav. To configure TestNav, select TestNav Configurations from the Setup menu on the PearsonAccess next homepage. It is used to access the configurations settings to set primary and secondary temporary student response save locations, and if applicable, to set up a connection to your precaching workstations. PARCC Infrastructure Trial Readiness Guide

16 To create a TestNav configuration for your organization, click on the Create/Edit Configurations from the Select Tasks dropdown; click Start to launch the configuration. You will then need to follow these steps: 1. Complete Details Fields a. Enter a Configuration Name b. Select the school/organization which will use this configuration from the Organizations drop down menu PARCC Infrastructure Trial Readiness Guide

17 2. Default Precaching Computer Configuration a. Fill in the following fields: Computer Name for the caching machine Internal network IP address of the caching machine Port number for the caching machine (4480 for Pearson supplied Precaching Software) If you will be using a non Pearson supplied caching solution you will check the box next to Uses Pearson Precaching Software and make sure the port is the correct port for the caching solution you will be using. Next, you will set the Response File Backup Locations for the students encrypted backup files for Windows or Mac workstations. You may use the Pearson default locations (i.e., the Pearson folder in the user s home directory). When possible, Pearson recommends that a secondary save location be designated. Click Create to complete the configuration. The Success green status message will appear, acknowledging that your configuration has been added. PARCC Infrastructure Trial Readiness Guide

18 3. From the Create/Edit Configurations Details screen you can edit configuration name, add additional organizations, edit settings, add precaching computers to the configuration, and test connection to the precaching computers. Click Save when finished updating information; Click Exit Tasks button to return to TestNav Configurations screen. Precaching Content Precaching can only be completed after students and test sessions have been created. For a step by step guide to creating test sessions, see Section 5. The simplest way for Technology Coordinators to proctor cache test content is to use the Precache By Test function in PearsonAccess next. Under Setup, select Precache By Test PARCC Infrastructure Trial Readiness Guide

19 Next select one or more tests to cache and the Precache servers you are using. Click Precache. A confirmation message will open to confirm the caching computer you are precaching test content to. Click Precache. PARCC Infrastructure Trial Readiness Guide

20 A new window with the proctor caching diagnostic screen will open with the status. You can also precache sessions by using the Students in Sessions screen. Choose Students in Sessions under the Testing tab. Select a session in the Session List. From here, it will allow you to proctor cache the session by clicking the Update Cache button. A popup window appears outlining precaching information. Click the Precache button to initiate the caching process. PARCC Infrastructure Trial Readiness Guide

21 For more information on how to Proctor Cache test content, reference the Proctor Caching and TestNav Configuration Training module at In addition, the TestNav Users Guide includes additional information at setup/. 3.2 Preliminary System Test Prior to students taking part in the Infrastructure Trial, school technology staff should perform a Preliminary System Test. The Preliminary System Test is an informal, small scale Infrastructure Trial that is recommend to help ensure systems are setup and in place before student participate. Technology staff should work with the Test Coordinators to follow the steps in Sections 4.0 and 5.0 to create sample students and a test session. Then, technology staff will log in to several computers to ensure cached test content is delivered to TestNav. This process is designed to help ensure a successful full scale Infrastructure Trial. 3.3 Conducting an Infrastructure Trial The following section describes the roles and responsibilities of the technology staff during the Infrastructure Trial. As a reminder, in order to complete set up, the Test Administrator will need to follow the steps in Sections 4.0 and 5.0 to create sample students and a test session. The detailed steps for conducting the Infrastructure Trial are provided in section 6.2 Conduct an Infrastructure Trial at a School. 1. Ensure proctor caching software is running (if applicable) In your browser, type address>:4480 and hit Enter to view the proctor caching interface. You will see four tabs: Tests, Clients, Settings, and Help. Select the Tests tab for information about test content and caching status. Select the Clients tab to monitor client connectivity. 2. Monitor Network Performance for slowdowns or ISP bandwidth usage If using a wireless connection, monitor the connections and verify that access point placement is sufficient for testing PARCC Infrastructure Trial Readiness Guide

22 Provide technology support to LEA/district test coordinators and Test Administrators 3.4 After Conducting the Infrastructure Trial The following section describes the roles and responsibilities of the technology staff after conducting the Infrastructure Trial. 1. Purge cached test content (if applicable) In your browser, type address>:4480 and hit Enter to view the proctor caching interface. From the Tests tab select the content to purge. To delete, reload or refresh test content, a password is required. The default password is t35t1n6. 2. Conduct follow up on any identified issues Following the Infrastructure Trial, there may be things that require follow up and resolution prior to the test administration. Observations from monitoring, as well as feedback from Test Administrators, LEA/School Test Coordinators, and students, should be used to conduct the follow up. Pearson customer support is available as needed for support and the detailed technical manuals are available at setup/. 4.0 Creating Sample Students LEA Test Coordinator Tasks in this section will be performed by: School Test Coordinator Because the purpose of an Infrastructure Trial is to test LEA and school infrastructure, real student data will not be used. The training site provides a simple means of creating sample students that can be used for an Infrastructure Trial. Sample students must be created before setting up an Infrastructure Trial session. This section describes the process by which sample students are created and managed for an Infrastructure Trial. 4.1 Create Sample Students Sample students must be created within the Training site in order to administer an Infrastructure Trial. The number of sample students to be created should be based on the maximum number of testing devices that will be used concurrently during testing. Create at least 10% additional sample students so you will have extra student testing tickets in the event PARCC Infrastructure Trial Readiness Guide

23 of any login complications. Each ticket is valid for one login attempt, unless the student is resumed in PearsonAccess next. Note: The Infrastructure Trial can only be conducted in the Training site. To create sample students within the Training site: 1. Log in to the Training site 2. On the home page, click Setup; select Students from menu. 3. Next, select Generate Sample Students from Tasks menu; click Start to continue. 4. You will need to complete these fields: Organization: Select your school/organization. Class: Add an Existing Class Name or you may choose to create a new class. Classes are useful for adding large numbers of students to a session at once. PARCC Infrastructure Trial Readiness Guide

24 Grade Level When Assessed Test: Select one of the Practice Tests available from the pull down menu. Test Format: Select Online for this option. Number Of Students: Input a number between 1 through Click Generate. 6. A confirmation screen will appear once the sample students have been created. PARCC Infrastructure Trial Readiness Guide

25 Repeat the steps above until you have created sample students for the number of testing devices that will be tested concurrently, plus at least 10% additional sample students. 5.0 Creating a Test Session LEA/District 5.1 Create a Sample Test Session Tasks in this section will be performed by: School Test Coordinator After sample students have been created, sample Test Sessions should be created to administer an Infrastructure Trial. For an Infrastructure Trial, it is recommended that you setup a session for each testing lab/class. A Test Session in PearsonAccess next is an assessment comprised of multiple units in a content area test (e.g., English Language Arts/Literature; Mathematics). IMPORTANT: If precaching test content, the Precaching Computer must be defined within the school or district s TestNav Configuration in PearsonAccess next. To configure TestNav, please work with your Technology Coordinator to complete the tasks in section 3.1 Setting up an Infrastructure Trial through 3.4 Configure TestNav. To create a sample test session: 1. In the Training site, go to the Testing tab and click Sessions. 2. From the Select Tasks pull down menu select Create/Edit Sessions and click Start. PARCC Infrastructure Trial Readiness Guide

26 3. Complete the test session details by entering the Session Name and selecting the Organization (School or District) from dropdown menu. 4. Next, complete the Test & Form section. Select Test Assigned and choose the appropriate Practice Test from the dropdown. PARCC Infrastructure Trial Readiness Guide

27 5. Form Group Type to be set to Main. 6. If precaching select the Precaching Computer from drop down menu. The menu includes caching computers configured in the 3.4 Configure TestNav steps. 7. Then, enter Scheduled Start Date in Scheduling section. 8. Scheduled Start Time and Lab Location are not required fields, but it is recommended to complete both. Note: The Scheduled Start Date and Scheduled Start Time for a session are intended primarily for planning purposes, it is not enforced. A test session will not be started until you click Start on the Session Details screen, regardless of the scheduled start date and time. 9. Finally, under Students add the students assigned to this session and click Create.. A confirmation message will be displayed once the session has been successfully created. Note: you can add individual students by name or ID association or in bulk using the class option. To add students by class, select the Find by Class button and select the class containing the sample students you would like to add to the session. 5.2 Add Additional Sample Students to an Already Created Session If students were not added when the session was created, you can add them at a later time. 1. In the Training site, go to the Testing tab and click Students in Sessions. PARCC Infrastructure Trial Readiness Guide

28 2. Select the session name from the Session List. Multiple sessions can be selected. 3. Then select Add Students to Sessions from task menu. Click Start. 4. To add students to a session, use Find available students. 5. Students can be added by selecting an entire class or selecting individual students. To add students by class, select the By Class button and select the class you wish to add to the session. Then click Add. PARCC Infrastructure Trial Readiness Guide

29 5.3 Print Student Testing Tickets Testing tickets include a Login ID and Password for each individual sample student. This information is necessary in order to log in to a test for the Infrastructure Trial. 1. In the PARCC PearsonAccess next Training site, go to the Testing tab and click Students in Sessions. PARCC Infrastructure Trial Readiness Guide

30 2. From the Session List, add Session name. The Session Details screen will appear. 3. To print Student Testing Tickets, click on Download Resources > Student Testing Tickets. 4. Tickets open in new browser window. Right click for print option. 6.0 Conducting a Test Session LEA Test Coordinator 6.1 Start a Test Session Tasks in this section will be performed by: School Test Coordinator The session must be started before sample students are able to log in to the Infrastructure Trial. 1. In the PARCC PearsonAccess next Training site, go to the Testing tab and click Students in Sessions. 2. Click the session name from the Session List. The Session Details screen will appear for the test session selected. If multiple sessions are selected, the option to Combine View appears. 3. Click the green Start in the Session Details screen. If multiple sessions are selected and are combined, there is an option to start all sessions. PARCC Infrastructure Trial Readiness Guide

31 4. After beginning the session, the green Start button will become a red Stop button. 6.2 Conduct an Infrastructure Trial at a School Your School Test Coordinator will provide Test Administrators with a schedule and instructions for administering the Infrastructure Trial forms. It will take approximately 30 minutes to administer and review the items. 1. Prepare Testing Devices Launch TestNav on all testing devices by accessing or Double click the TestNav shortcut if you are using TestNav Desktop Note: As described in section 3.1 Setting Up for an Infrastructure Trial, ensure that all software applications, including Internet browsers, are closed on all student testing devices before this test begins. Commented [CT1]: Need to add an option to launch TestNav Desktop 2. Direct Test Administrators and Students to testing locations Direct Test Administrators and students to their assigned computer lab or other testing location. PARCC Infrastructure Trial Readiness Guide

32 3. Distribute Student Testing Tickets After students are seated, read the appropriate administration script and distribute testing tickets when instructed to do so. Ensure that each student has headphones. 4. Read Infrastructure Trial Script Test Administrators are advised to adhere to the scripts provided in this manual (Appendix C) for administering the Infrastructure Trial. You may repeat any part of these directions as many times as needed while you are delivering the script, but you may not modify or paraphrase the wording. Use your professional judgment in responding to student questions that arise during the testing session. Remember, you may not answer student questions about the test items or assist students in responding to test items. Read word forword all text that is boxed and printed in bold type and preceded by the word Say. Text that appears outside the boxes in regular type or italics should not be read aloud to the students. 5. Conduct Test Session The Script provides instructions for students to log in to TestNav, and concludes with instructions for students to Start Test Now. This marks the beginning of the Test Session. The students will be given 30 minutes to complete the practice test or tutorial as part of this test session. 6. Supervise Test Administration During each test session, circulate around the room and check to see that students are recording their answers in the correct session of the computer based testing environment. 6.3 Monitor Sessions Once a session has been started, there are a number of actions that may need to be carried out in order to complete the Infrastructure Trial. These actions include resuming sample students, resuming sample students with saved responses, and marking tests complete. The Test Administrator should have their own device on which to perform these actions. Please refer to the Training for Test Administrators and PearsonAccess next User Guide in the appendix for information on using PearsonAccess next. The following table lists the statuses that may appear for a student in the Session Details and a description of what each status indicates. Status Ready Active Exited Student Status Key Description The student has not logged in to the session yet, but is ready to log in. The student is currently in the test. The student has exited the session, but has not submitted his or her responses yet. Students in Exited status will need to be resumed by a Test Administrator to re enter the test. PARCC Infrastructure Trial Readiness Guide

33 Completed Marked Complete Resumed Resumed Upload The student has completed the test and has successfully submitted his or her responses. The student s test has been marked complete by the Test Administrator rather than being submitted through TestNav. The student is ready to log back in to the session. The student is ready to log back in to the session and some responses were not sent to Pearson servers before exiting. When the student logs on to a Resumed Upload test, a staff member needs to be present to navigate to the saved responses to be uploaded to the student testing device before resuming the test. If a student logs out of the session at any point before the test is completed, the student will need to be resumed before the student can log in again. 6.4 To Resume Students 1. To resume more than one sample student, go to Testing> Students in Session page. Be sure the session is selected within Session List. Check the box next to the Student Name(s) that needs to be resumed. Select Resume Student Tests from the task menu. Then click Start. 2. Click Resume PARCC Infrastructure Trial Readiness Guide

34 3. After Resume is clicked, a message will display stating Success, changes saved. Click Exit Tasks to return to Students in Session screen. 4. The student resumed will now show Resumed status. To resume one student at a time click on the arrow next to their Exited status and select Resume. The student status will update to Resumed. Closing the Infrastructure Trial 6.5 Stop a Session 1. Before a session can be stopped, all students within the session must be either in Completed or Marked Complete status. You may also need to remove any Ready students from the session. a. To remove Ready students from a test session: 1) Go to the Session Details screen and check the box beside the student(s) to be removed. 2) Select Remove Students from Sessions from tasks menu and click Start. 3) Click Remove, a message will display stating Success, changes saved will appear if student is successfully removed. Click Exit Tasks to return to Students in Session screen. PARCC Infrastructure Trial Readiness Guide

35 4) The student is removed from session list. b. To mark a student s test complete: 1) Go to the Session Details screen and check the box beside the student to be marked complete. 2) Select Mark Student Tests Complete from task menu. Then click Start. PARCC Infrastructure Trial Readiness Guide

36 3) Enter reason for marking student(s) complete. Finally, click Mark Complete 4) After Mark Complete is clicked, a Message will display stating Success, changes saved. Click Exit Tasks to return to Students in Session screen. 5) The student marked complete will now show Completed status. 2. To stop the session, click Stop on the Students in Session screen. PARCC Infrastructure Trial Readiness Guide

37 7.0 Follow Up Tasks in this section will be performed by: All Staff Once your Infrastructure Trial has been completed, the computer based testing team at the school should review all notes from the Infrastructure Trial. Follow up steps include: 1. Contact the PARCC Support Center on any specific technology issues. a. If assistance is needed at any point during your Infrastructure Trial, contact the PARCC Support Center at or 2. Share any notes regarding need for support with the LEA computer based testing team. 3. If requested, confirm with LEA that schools have completed the trial successfully. 4. Report any issues that cannot be resolved with assistance from Pearson to the LEA. 5. LEAs should contact your State PARCC Test Lead with feedback and/or concerns regarding software or hardware issues. PARCC Infrastructure Trial Readiness Guide Fall

38 Appendix A: Technology Quick Guide Infrastructure Trial Preparing for an Infrastructure Trial Configure internet firewalls, content filters, and spam filters. It is highly recommended that users download and install Proctor Caching software (For more information about Proctor Caching, see the Proctor Caching User Guide available at setup/). Run the SystemCheck Tool (For more information about the SystemCheck, see the SystemCheck User s Guide available setup/) Note: The SystemCheck Tool should be used to check device readiness and testing capacity. If using Proctor Caching software, run the testing capacity check once Proctor Caching software is installed to validate the capacity of the Proctor Caching computer. Configure browser settings to cache test content. Verify that Proctor Caching and TestNav are communicating. If applicable, load and configure the appropriate app for ipads, Chromebooks, or Androids (see directions at setup/). Create enough sample students to replicate the maximum number of concurrently testing at any one time. Assist the Test Coordinators and Test Administrators to configure test sessions. If proctor caching, cache content on a non testing computer and specify that device as the precaching computer. Perform a small scale, Preliminary System Trial by School Technology Staff WITHOUT student participation PRIOR to the Infrastructure Trial. Conducting an Infrastructure Trial Ensure Proctor Caching software is running. Monitor network performance for slowdowns or ISP bandwidth usage. If using a wireless connection, monitor the connections and verify access point placement is sufficient for testing. Monitor Infrastructure Trial in order to provide feedback to your LEA and/or PARCC. Provide technology support to LEA/District Test Coordinators and Test Administrators. After Conducting an Infrastructure Trial Purge test content (This is not required for the Infrastructure Trial). Conduct follow up on any identified issues. Evaluate overall results and repeat the Infrastructure Trial as necessary to resolve issues. Provide feedback to PARCC State Contact if necessary. PARCC Infrastructure Trial Readiness Guide

39 Appendix B: LEA/District and School Test Coordinator Quick Guide Infrastructure Trial* *Steps can vary by role based on how roles/responsibilities are assigned for your LEA/school. Preparing for an Infrastructure Trial Read the PARCC Infrastructure Trial Readiness Guide. Complete the Training Modules ( training/). Read and review all appropriate manuals and user guides (see the Guides and Manuals for Tech Prep Week). Confirm that all Test Coordinators, Test Administrators, Technology Coordinators and staff members participating in the Tech Prep Week have completed the appropriate district and PARCC Training (see Training Resources for Technical Coordinators or Training Resources for Test Coordinators/Administrators). Confirm that all Test Coordinators, Test Administrators, Technology Coordinators and staff members participating in the Tech Prep Week have read all appropriate manuals and user guides (see Guides and Manuals for Tech Prep Week). Provide the URL for the PearsonAccess next Training site to all Test Coordinators, Test Administrators and Technology Coordinators, which is: Confirm that staff participants have received user IDs, passwords and appropriate permissions to the Training site. Develop a Tech Prep Week communication plan/schedule for each test school/location. Work with the Technology Coordinator to create Test Configurations, if needed. Create Sample Student(s) in the Training site for the Infrastructure Trial. Create Test Session(s) in the Training site for the Infrastructure Trial. Print Student Testing Tickets. Distribute the Student Testing Tickets after the student are seated at a testing computer for the Infrastructure Trial. Start Test Session(s) in the Training site for the Infrastructure Trial. Conducting an Infrastructure Trial Provide guidance/support to Test Administrators as needed. Direct Test Administrators to their assigned computer lab. Direct Students to their assigned computer lab Monitor and manage the test sessions. Monitor the Infrastructure Trial in order to provide any feedback to your LEA and/or PARCC. PARCC Infrastructure Trial Readiness Guide

Spring 2014. Infrastructure Trial Readiness Guide Version 1.2

Spring 2014. Infrastructure Trial Readiness Guide Version 1.2 Infrastructure Trial Readiness Guide Version 1.2 Spring 2014 Field Test English Language Arts/Literacy and Mathematics Performance Based Assessment (PBA) and End of Year Assessment (EOY) PARCC Infrastructure

More information

On-site Training for Ohio s New State Tests: Technical Overview

On-site Training for Ohio s New State Tests: Technical Overview On-site Training for Ohio s New State Tests: Technical Overview 1 Part I Technology Readiness & Setup 2 Part I: Agenda Technology Guidelines Technology Requirements Categories Devices, Operating System,

More information

You will follow these steps as you set up proctor caching and configure TestNav:

You will follow these steps as you set up proctor caching and configure TestNav: TestNav 8 Proctor Caching Setup Hardware and Software Requirements Before you begin the process of configuring proctor caching for your school or district, take a moment to review the hardware and software

More information

TestNav 8 User Guide for PARCC

TestNav 8 User Guide for PARCC TestNav 8 User Guide for PARCC Copyright 2014, Pearson Education, Inc. Published March 6, 2014 TestNav 8 User Guide for PARCC 1 TestNav 8 User Guide for PARCC Revision History What is TestNav? Technical

More information

PARCC Technology Troubleshooting FAQs, Version 1.0

PARCC Technology Troubleshooting FAQs, Version 1.0 PARCC Technology Troubleshooting FAQs, Version 1.0 Released 3/6/14 This document contains Frequently Asked Questions to help districts and schools troubleshoot issues regarding technology set up for the

More information

TECHNOLOGY GUIDELINES FOR PARCC ASSESSMENTS VERSION 5.1 2015/2016

TECHNOLOGY GUIDELINES FOR PARCC ASSESSMENTS VERSION 5.1 2015/2016 TECHNOLOGY GUIDELINES FOR PARCC ASSESSMENTS VERSION 5.1 2015/2016 Updates and additional technology resources are available at: http://www.parcconline.org/technology PLEASE NOTE: Technology Guidelines

More information

TECHNOLOGY GUIDELINES FOR PARCC ASSESSMENTS VERSION 6.0 2016-2017

TECHNOLOGY GUIDELINES FOR PARCC ASSESSMENTS VERSION 6.0 2016-2017 TECHNOLOGY GUIDELINES FOR PARCC ASSESSMENTS VERSION 6.0 2016-2017 Updates and additional technology resources are available at: http://www.parcconline.org/technology PLEASE NOTE: Technology Guidelines

More information

Online Test Administrator Quick Reference Guide Updated 08/02/2012 v.2.0

Online Test Administrator Quick Reference Guide Updated 08/02/2012 v.2.0 Online Test Administrator Quick Reference Guide Updated 08/02/2012 v.2.0 M e s s a g e T e s t N a v ( W h a t D o e s T h i s M e a n? ) Login Screen The student will type in the Login ID and Test Code

More information

Proctor Caching User Guide

Proctor Caching User Guide Proctor Caching User Guide Copyright 2014, Pearson Education, Inc. Published March 5, 2014 Proctor Caching User Guide 1 Proctor Caching User Guide Revision History What is Proctor Caching? Hardware and

More information

PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements

PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements PEARSON Parent/Teacher Guide to Online Electronic Practice Assessment Tests (epats) FAQs, Instructions, and Hardware & Software Requirements Copyright 2014 4/11/2014 Table of Contents Introduction... 1

More information

Install and End User Reference Guide for Direct Access to Citrix Applications

Install and End User Reference Guide for Direct Access to Citrix Applications Install and End User Reference Guide for Direct Access to Citrix Applications Version 1.0 7/26/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a

More information

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client Version 1.1 1/15/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a required

More information

TestNav 8 User Guide for PARCC

TestNav 8 User Guide for PARCC TestNav 8 User Guide for PARCC Copyright 2014, Pearson Education, Inc. Published May 13, 2014 TestNav 8 User Guide for PARCC 1 TestNav 8 User Guide for PARCC Revision History What is TestNav? Technical

More information

Remote Access End User Reference Guide for SHC Portal Access

Remote Access End User Reference Guide for SHC Portal Access Remote Access End User Reference Guide for SHC Portal Access Version 2.0 6/7/2012 This remote access end user reference guide provides an overview of how to install Citrix receiver, which is a required

More information

2013 ACT Special Study Learn to Administer the ACT Aspire Online Test

2013 ACT Special Study Learn to Administer the ACT Aspire Online Test 2013 ACT Special Study Learn to Administer the ACT Aspire Online Test Page 1 of 16 Learn to Administer the ACT Aspire Online Test If you are a Test Supervisor, you will be able to do everything listed

More information

DAY OF TESTING GUIDE. Contact Information. Websites. Please do not bookmark the Proctor Interface or the Student Interface.

DAY OF TESTING GUIDE. Contact Information. Websites. Please do not bookmark the Proctor Interface or the Student Interface. DAY OF TESTING GUIDE Contact Information General Contact clateam@cae.org (212) 217-0700 ITS Technical Support Monday-Friday, 8AM-8PM ET (800) 514-8494 Outside of business and weekends, press 1 to be taken

More information

Error Code Quick Reference Guide Updated 01/28/2015

Error Code Quick Reference Guide Updated 01/28/2015 Error Code Quick Reference Guide Updated 01/28/2015 Note: this list includes all error codes that may appear in TestNav across all states and some may not apply to Minnesota. 1/28/15 v.1.0 2 TestNav 7

More information

How To Use Senior Systems Cloud Services

How To Use Senior Systems Cloud Services Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To

More information

Student Getting Started Guide

Student Getting Started Guide with with Student Getting Started Guide TABLE OF CONTENTS Table of Contents FIRST STEPS TO ENSURE SUCCESS... 3 Ensure System Requirements are met on Your Computer... 3 Find Out Which Operating System Is

More information

Contents First Time Setup... 2 Setting up the Legal Vault Client (KiteDrive)... 3 Setting up the KiteDrive Outlook Plugin... 10 Using the Legal Vault

Contents First Time Setup... 2 Setting up the Legal Vault Client (KiteDrive)... 3 Setting up the KiteDrive Outlook Plugin... 10 Using the Legal Vault Contents First Time Setup... 2 Setting up the Legal Vault Client (KiteDrive)... 3 Setting up the KiteDrive Outlook Plugin... 10 Using the Legal Vault Outlook Plugin... 13 Using KiteDrive to Send Large

More information

Online Test Monitor Certification Course 2014-2015 Transcript

Online Test Monitor Certification Course 2014-2015 Transcript Online Test Monitor Certification Course 2014-2015 Transcript Slide # Slide 1 Slide 2 Slide 3 Slide 4 Slide 5 Slide 6 Slide 7 Minnesota Assessments Test Security Training for Districts and Schools Welcome

More information

User guide. Business Email

User guide. Business Email User guide Business Email June 2013 Contents Introduction 3 Logging on to the UC Management Centre User Interface 3 Exchange User Summary 4 Downloading Outlook 5 Outlook Configuration 6 Configuring Outlook

More information

FileMaker Server 14. FileMaker Server Help

FileMaker Server 14. FileMaker Server Help FileMaker Server 14 FileMaker Server Help 2007 2015 FileMaker, Inc. All Rights Reserved. FileMaker, Inc. 5201 Patrick Henry Drive Santa Clara, California 95054 FileMaker and FileMaker Go are trademarks

More information

Technology Guidelines

Technology Guidelines Technology Guidelines 2015 by ACT, Inc. All rights reserved. ACT and QualityCore are registered trademarks of ACT, Inc. December 17, 2015 CONTENTS Contents... i Introduction... 1 Technology Guidelines

More information

How to install and use the File Sharing Outlook Plugin

How to install and use the File Sharing Outlook Plugin How to install and use the File Sharing Outlook Plugin Thank you for purchasing Green House Data File Sharing. This guide will show you how to install and configure the Outlook Plugin on your desktop.

More information

How to use Mints@Home

How to use Mints@Home How to use Mints@Home Citrix Remote Access gives Mints users the ability to access University Of Cambridge and MINTS resources from any computer, anywhere in the world,. The service requires a high-speed

More information

Student ANGEL FAQs. General Issues: System Requirements:

Student ANGEL FAQs. General Issues: System Requirements: Student ANGEL FAQs General Issues: What is ANGEL? How do I log in? What is my username and password? How do I activate my account? I forgot my C number/password, what do I do? I registered after the first

More information

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE Learning Management System (LMS) Quick Tips Contents Process Overview... 2 Sign into the LMS... 3 Troubleshooting... 5 Required Software... 5 Mobile devices are not supported... 5 Using the Check System

More information

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e VDI Pilot Technology Services Group Procedures IH Anywhere guide 0 P a g e Installation Disable Apple Security Table of Contents IH Anywhere for Apple OSX (MAC)... 2 1. Installation... 2 Disable Apple

More information

User s Guide for the Texas Assessment Management System

User s Guide for the Texas Assessment Management System User s Guide for the Texas Assessment Management System Version 8.3 Have a question? Contact Pearson s Austin Operations Center. Call 800-627-0225 for technical support Monday Friday, 7:30 am 5:30 pm (CT),

More information

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook Windows and MAC User Handbook How to Connect Your PC or MAC Remotely and Securely to Your U.S. Department of Commerce Account Developed for You by the Office of IT Services (OITS)/IT Service Desk *** For

More information

Florida Interim Assessment Item Bank and Test Platform (IBTP) Pilot 2 Toolkit

Florida Interim Assessment Item Bank and Test Platform (IBTP) Pilot 2 Toolkit Florida Interim Assessment Item Bank and Test Platform (IBTP) Pilot 2 Toolkit Table of Contents Florida Interim Assessment Item Bank and Test Platform (IBTP) Overview... 3 Tested Subjects and Grade Levels...

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown GO!Enterprise MDM for ios Devices, Version 3.x GO!Enterprise MDM for ios with TouchDown 1 Table of

More information

VPN Web Portal Usage Guide

VPN Web Portal Usage Guide VPN Web Portal Usage Guide Table of Contents WHAT IS VPN WEB CLIENT 4 SUPPORTED WEB BROWSERS 4 LOGGING INTO VPN WEB CLIENT 5 ESTABLISHING A VPN CONNECTION 6 KNOWN ISSUES WITH MAC COMPUTERS 6 ACCESS INTRANET

More information

Version 14.4. Client Setup Guide

Version 14.4. Client Setup Guide Version 14.4 Client Setup Guide Copyright 2005-2015 Imagine Learning, Inc. All rights reserved. No part of this work may be reproduced or transmitted in any form or by any means, electronic, mechanical,

More information

PORTLANDDIOCESE.ORG Email - How to Connect Table of Contents

PORTLANDDIOCESE.ORG Email - How to Connect Table of Contents 1 PORTLANDDIOCESE.ORG Email - How to Connect Table of Contents Email Access via a Web Browser... 2 Email Client Setup... 3 Outlook 2013 for Windows... 3 Outlook for Mac 2011... 4 Mac OS X 10.6+... 4 iphone

More information

Office of Information Technology Connecting to Microsoft Exchange User Guide

Office of Information Technology Connecting to Microsoft Exchange User Guide OVERVIEW The Office of Information Technology is migrating its messaging infrastructure from Microsoft Exchange 2003 to Microsoft Exchange 2010. Moving to the latest technology will provide many enhancements

More information

Arizona Computer-Based Testing Readiness Report. User s Guide. Arizona Department of Education. Assessment and Accountability Division

Arizona Computer-Based Testing Readiness Report. User s Guide. Arizona Department of Education. Assessment and Accountability Division Arizona Computer-Based Testing Readiness Report User s Guide Arizona Department of Education Assessment and Accountability Division Overview... 2 Part I: Completing the Computer-Based Testing Inventory

More information

Reference Guide for WebCDM Application 2013 CEICData. All rights reserved.

Reference Guide for WebCDM Application 2013 CEICData. All rights reserved. Reference Guide for WebCDM Application 2013 CEICData. All rights reserved. Version 1.2 Created On February 5, 2007 Last Modified August 27, 2013 Table of Contents 1 SUPPORTED BROWSERS... 3 1.1 INTERNET

More information

SYSTEM AND TECHNOLOGY GUIDE. for the Web-based MAP and Skills Navigator systems

SYSTEM AND TECHNOLOGY GUIDE. for the Web-based MAP and Skills Navigator systems for the Web-based MAP and Skills Navigator systems NOVEMBER 1, 2015 2010 2015 NWEA Measures of Academic Progress, MAP, and Skills Navigator are registered trademarks of NWEA in the United States and other

More information

Instructions to Sign On and Off of Self Service Applications. Internet Explorer 9 (IE9) Users: Turn Off Compatibility View:

Instructions to Sign On and Off of Self Service Applications. Internet Explorer 9 (IE9) Users: Turn Off Compatibility View: Instructions to Sign On and Off of Self Service Applications NOTE: Internet Explorer 7 and 8 are the only supported Browsers for the PeopleSoft Student Self Service applications. If you experience technical

More information

Instructions for Configuring Your Browser Settings and Online Security FAQ s. ios8 Settings for iphone and ipad app

Instructions for Configuring Your Browser Settings and Online Security FAQ s. ios8 Settings for iphone and ipad app Instructions for Configuring Your Browser Settings and Online Security FAQ s ios8 Settings for iphone and ipad app General Settings The following browser settings and plug-ins are required to properly

More information

Administration Guide. BlackBerry Enterprise Service 12. Version 12.0

Administration Guide. BlackBerry Enterprise Service 12. Version 12.0 Administration Guide BlackBerry Enterprise Service 12 Version 12.0 Published: 2015-01-16 SWD-20150116150104141 Contents Introduction... 9 About this guide...10 What is BES12?...11 Key features of BES12...

More information

BOTTOM UP THINKING EMAIL SETUP INSTRUCTIONS. Unique businesses require unique solutions CLIENT GUIDE

BOTTOM UP THINKING EMAIL SETUP INSTRUCTIONS. Unique businesses require unique solutions CLIENT GUIDE BOTTOM UP THINKING Unique businesses require unique solutions EMAIL SETUP INSTRUCTIONS CLIENT GUIDE INDEX How to connect a. Deciding on best method (POP or IMAP) Setting up email on devices Webmail a.

More information

Remote Desktop Services User's Guide

Remote Desktop Services User's Guide Contents Remote Desktop Services Document Revision Control Revision Description Author DATE 1.0 Initial Release Karen M. Hess 3/24/2015 1.1 Added section for viewing mapped drives Karen M. Hess 4/15/2015

More information

SOS SO S O n O lin n e lin e Bac Ba kup cku ck p u USER MANUAL

SOS SO S O n O lin n e lin e Bac Ba kup cku ck p u USER MANUAL SOS Online Backup USER MANUAL HOW TO INSTALL THE SOFTWARE 1. Download the software from the website: http://www.sosonlinebackup.com/download_the_software.htm 2. Click Run to install when promoted, or alternatively,

More information

Recommended Browser Setting for MySBU Portal

Recommended Browser Setting for MySBU Portal The MySBU portal is built using Microsoft s SharePoint technology framework, therefore, for the best viewing experience, Southwest Baptist University recommends the use of Microsoft s Internet Explorer,

More information

Mac OS X User Manual Version 2.0

Mac OS X User Manual Version 2.0 Mac OS X User Manual Version 2.0 Welcome to ncrypted Cloud! ncrypted Cloud is a Privacy, Security, and Collaboration application that uses Industry Standard Encryption Technology (AES-256 bit encryption)

More information

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO)

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO) Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO) Firm Laptop Windows Home PC Mac Computer Apple ipad Android Devices Exit akingump.com 2015 Akin Gump Strauss Hauer & Feld LLP Check Point

More information

You can find the installer for the +Cloud Application on your SanDisk flash drive.

You can find the installer for the +Cloud Application on your SanDisk flash drive. Installation You can find the installer for the +Cloud Application on your SanDisk flash drive. Make sure that your computer is connected to the internet. Next plug in the flash drive and double click

More information

CHARTER BUSINESS custom hosting faqs 2010 INTERNET. Q. How do I access my email? Q. How do I change or reset a password for an email account?

CHARTER BUSINESS custom hosting faqs 2010 INTERNET. Q. How do I access my email? Q. How do I change or reset a password for an email account? Contents Page Q. How do I access my email? Q. How do I change or reset a password for an email account? Q. How do I forward or redirect my messages to a different email address? Q. How do I set up an auto-reply

More information

Training Workshop for the PARCC Field Test in Massachusetts

Training Workshop for the PARCC Field Test in Massachusetts Training Workshop for the PARCC Field Test in Massachusetts 1 Welcome from the Department Welcome Background Agenda for today s session 2 PARCC Test Administration and Security Protocols 3 This Section

More information

ETS. Major Field Tests. Proctor Administrator Manual

ETS. Major Field Tests. Proctor Administrator Manual ETS Major Field Tests Proctor Administrator Manual Updated: December 2010 Table of Contents Contents 1.0 WELCOME... 1 1.1 INTRODUCTION... 1 1.2 SYSTEM REQUIREMENTS AND SETTING-UP STUDENT WORKSTATIONS...

More information

OPS Data Quick Start Guide

OPS Data Quick Start Guide OPS Data Quick Start Guide OPS Data Features Guide Revision: October, 2014 Technical Support (24/7) - (334) 705-1605 http://www.opelikapower.com Quick Start Guide OPS Data: Beginning today, you have access

More information

Verizon Remote Access User Guide

Verizon Remote Access User Guide Version 17.12 Last Updated: August 2012 2012 Verizon. All Rights Reserved. The Verizon names and logos and all other names, logos, and slogans identifying Verizon s products and services are trademarks

More information

Secure Browser Installation Manual

Secure Browser Installation Manual Secure Browser Installation Manual 2015 2016 Published August 17, 2015 Prepared by the American Institutes for Research Table of Contents Section I. Introduction to the Secure Browser Manual... 1 Scope...

More information

Remote Desktop Web Access. Using Remote Desktop Web Access

Remote Desktop Web Access. Using Remote Desktop Web Access Remote Desktop Web Access What is RD Web Access? RD Web Access is a Computer Science service that allows you to access department software and machines from your Windows or OS X computer, both on and off

More information

Booth Gmail Configuration

Booth Gmail Configuration Student email is accessed via a Booth branded Gmail service. Student mailboxes will be accessed via Gmail. Configure Gmail Settings Before you connect Gmail to send and receive Booth Gmail on your mobile

More information

How to Set Up SSL VPN for Off Campus Access to UC eresources

How to Set Up SSL VPN for Off Campus Access to UC eresources How to Set Up SSL VPN for Off Campus Access to UC eresources Contents How to Set Up SSL VPN for Off Campus Access to UC eresources... 1 Off Campus Access via SSL VPN... 2 SSL VPN (Secure Sockets Layer

More information

PORTLANDDIOCESE.ORG Email - How to Connect Table of Contents

PORTLANDDIOCESE.ORG Email - How to Connect Table of Contents 1 PORTLANDDIOCESE.ORG Email - How to Connect Table of Contents Email Access via a Web Browser... 2 Email Client Setup... 3 Outlook 2007, 2010 & 2013 for Windows... 3 Outlook for Mac 2011... 5 Mac OS X

More information

Net 2. NetApp Electronic Library. User Guide for Net 2 Client Version 6.0a

Net 2. NetApp Electronic Library. User Guide for Net 2 Client Version 6.0a Net 2 NetApp Electronic Library User Guide for Net 2 Client Version 6.0a Table of Contents 1 INTRODUCTION AND KEY FEATURES... 3 SOME OF THE KEY FEATURES INCLUDE:... 3 INSTALLATION PREREQUISITES:... 3 2

More information

Mobile Iron User Guide

Mobile Iron User Guide 2015 Mobile Iron User Guide Information technology Sparrow Health System 9/1/2015 Contents...0 Introduction...2 Changes to your Mobile Device...2 Self Service Portal...3 Registering your new device...4

More information

CA Spectrum and CA Service Desk

CA Spectrum and CA Service Desk CA Spectrum and CA Service Desk Integration Guide CA Spectrum 9.4 / CA Service Desk r12 and later This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter

More information

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Firm Laptop Windows Home PC Mac Computer Apple ipad Android Devices Exit akingump.com 2013 Akin Gump Strauss Hauer & Feld LLP Checkpoint VPN (Firm

More information

GREEN HOUSE DATA. E-Mail Services Guide. Built right. Just for you. greenhousedata.com. Green House Data 340 Progress Circle Cheyenne, WY 82007

GREEN HOUSE DATA. E-Mail Services Guide. Built right. Just for you. greenhousedata.com. Green House Data 340 Progress Circle Cheyenne, WY 82007 GREEN HOUSE DATA Built right. Just for you. E-Mail Services Guide greenhousedata.com 1 Green House Data 340 Progress Circle Cheyenne, WY 82007 Table of Contents Getting Started on Business Class Email

More information

Cloud Services MDM. ios User Guide

Cloud Services MDM. ios User Guide Cloud Services MDM ios User Guide 10/24/2014 CONTENTS Overview... 3 Supported Devices... 3 System Capabilities... 3 Enrollment and Activation... 4 Download the Agent... 4 Enroll Your Device Using the Agent...

More information

NotifyMDM Device Application User Guide Installation and Configuration for Windows Mobile 6 Devices

NotifyMDM Device Application User Guide Installation and Configuration for Windows Mobile 6 Devices NotifyMDM Device Application User Guide Installation and Configuration for Windows Mobile 6 Devices End-of-Life Notice Please note that GO!Enterprise MDM server version 3.6.3 is the last to officially

More information

Remote Access Enhancements

Remote Access Enhancements Remote Access Enhancements Citrix/Epic Set-up Instructions Provided By: Akron Children s IT Department Date: 7/11/2012 Version: v6 2012 Children s Hospital Medical Center of Akron Table of Contents 1.

More information

Citrix Remote Access Portal U s e r M a n u a l

Citrix Remote Access Portal U s e r M a n u a l Citrix Remote Access Portal U s e r M a n u a l 1 P a g e Table of Contents Table of Contents... 2 Introduction... 3 1. What is Citrix and how does it work?... 4 2. PC Setup/Internet Explorer - Connecting

More information

Office of Information Technology Resources Handbook for NSC Employees

Office of Information Technology Resources Handbook for NSC Employees NEVADA STATE COLLEGE Office of Information Technology Resources Handbook for NSC Employees Becoming Familiar with NSC s IT Resources and Policies Office of Information Technology Summer 2012 Table of Contents

More information

FileMaker Server 13. FileMaker Server Help

FileMaker Server 13. FileMaker Server Help FileMaker Server 13 FileMaker Server Help 2010-2013 FileMaker, Inc. All Rights Reserved. FileMaker, Inc. 5201 Patrick Henry Drive Santa Clara, California 95054 FileMaker and Bento are trademarks of FileMaker,

More information

AzMERIT Secure Browser Installation Manual For Technology Coordinators

AzMERIT Secure Browser Installation Manual For Technology Coordinators AzMERIT Secure Browser Installation Manual For Technology Coordinators 2014-2015 Revised January 5, 2015 Prepared by the American Institutes for Research Descriptions of the operation of the Test Information

More information

Institution/Department Administrator Manual

Institution/Department Administrator Manual ETS Major Field Tests Institution/Department Administrator Manual Updated: December 2010 Table of Contents 1.0 WELCOME... 1 1.1 INTRODUCTION... 1 1.2 COMPUTER HARDWARE AND SOFTWARE REQUIREMENTS... 1 2.0

More information

Grapevine Mail User Guide

Grapevine Mail User Guide Grapevine Mail User Guide Table of Contents Accessing Grapevine Mail...2 How to access the Mail portal... 2 How to login... 2 Grapevine Mail user guide... 5 Copying your contacts to the new Grapevine Mail

More information

USING MICROSOFT OUTLOOK 2011 USER GUIDE

USING MICROSOFT OUTLOOK 2011 USER GUIDE U N I V E R S I T Y O F S O U T H E R N C A L I F O R N I A USING MICROSOFT OUTLOOK 2011 USER GUIDE MARCH 2015 U N I V E R S I T Y O F S O U T H E R N C A L I F O R N I A 2015 UNIVERSITY OF SOUTHERN CALIFORNIA.

More information

ELPA21 Field Test Setup and Installation Guide December 2014

ELPA21 Field Test Setup and Installation Guide December 2014 ELPA21 Field Test Setup and Installation Guide December 2014 Disclaimer: The contents of this document were developed under a grant from the U.S. Department of Education. However, those contents do not

More information

Delegated Administration Quick Start

Delegated Administration Quick Start Delegated Administration Quick Start Topic 50200 Delegated Administration Quick Start Updated 22-Oct-2013 Applies to: Web Filter, Web Security, Web Security Gateway, and Web Security Gateway Anywhere,

More information

Senior Systems Cloud Services

Senior Systems Cloud Services Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To

More information

Imaging License Server User Guide

Imaging License Server User Guide IMAGING LICENSE SERVER USER GUIDE Imaging License Server User Guide PerkinElmer Viscount Centre II, University of Warwick Science Park, Millburn Hill Road, Coventry, CV4 7HS T +44 (0) 24 7669 2229 F +44

More information

Installing TestNav Mac with Apple Remote Desktop

Installing TestNav Mac with Apple Remote Desktop Installing TestNav Mac with Apple Remote Desktop 1 2 3 Getting TestNav Installation from Servicedesk 1.1 Connect to Servicedesk 4 1.2 Download Package to Desktop 7 Installing TestNav 2.1 Add Computers

More information

Novell Filr. Mobile Client

Novell Filr. Mobile Client Novell Filr Mobile Client 0 Table of Contents Quick Start 3 Supported Mobile Devices 3 Supported Languages 4 File Viewing Support 4 FILES THAT CANNOT BE VIEWED IN THE FILR APP 4 FILES THAT GIVE A WARNING

More information

ONE Mail Direct for Desktop Software

ONE Mail Direct for Desktop Software ONE Mail Direct for Desktop Software Version: 1 Document ID: 3931 Document Owner: ONE Mail Product Team Copyright Notice Copyright 2015, ehealth Ontario All rights reserved No part of this document may

More information

Web Hosting Getting Started Guide

Web Hosting Getting Started Guide Web Hosting Getting Started Guide This guide describes: - Hosting Terms and Definitions - How to sync a domain with your hosting account - How to change your domain s nameservers - How to use FTP to upload

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios Devices

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios Devices GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios Devices GO!Enterprise MDM for ios Devices, Version 3.x GO!Enterprise MDM for ios Devices 1 Table of Contents GO!Enterprise

More information

Initial Access and Basic IPv4 Internet Configuration

Initial Access and Basic IPv4 Internet Configuration Initial Access and Basic IPv4 Internet Configuration This quick start guide provides initial and basic Internet (WAN) configuration information for the ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N

More information

Business mail 1 MS OUTLOOK CONFIGURATION... 2

Business mail 1 MS OUTLOOK CONFIGURATION... 2 Business mail Instructions for configuration of Outlook, 2007, 2010, 2013 and mobile devices CONTENT 1 MS OUTLOOK CONFIGURATION... 2 1.1 Outlook 2007, 2010 and 2013 adding new exchange account, automatic

More information

Connecting to Remote Desktop Windows Users

Connecting to Remote Desktop Windows Users Connecting to Remote Desktop Windows Users How to log into the College Network from Home 1. Start the Remote Desktop Connection For Windows XP, Vista and Windows 7 this is found at:- Star t > All Programs

More information

Novell Filr 1.0.x Mobile App Quick Start

Novell Filr 1.0.x Mobile App Quick Start Novell Filr 1.0.x Mobile App Quick Start February 2014 Novell Quick Start Novell Filr allows you to easily access all your files and folders from your desktop, browser, or a mobile device. In addition,

More information

Reading an email sent with Voltage SecureMail. Using the Voltage SecureMail Zero Download Messenger (ZDM)

Reading an email sent with Voltage SecureMail. Using the Voltage SecureMail Zero Download Messenger (ZDM) Reading an email sent with Voltage SecureMail Using the Voltage SecureMail Zero Download Messenger (ZDM) SecureMail is an email protection service developed by Voltage Security, Inc. that provides email

More information

Sending an Encrypted/Unencrypted Message. Let's Begin: Log In and Set Up Security Questions. Create Additional ProMailSource Accounts:

Sending an Encrypted/Unencrypted Message. Let's Begin: Log In and Set Up Security Questions. Create Additional ProMailSource Accounts: Let's Begin: Log In and Set Up Security Questions To start, you can log in from the ProMailSource home page. Sending an Encrypted/Unencrypted Message Every message you send through ProMailSource is automatically

More information

Hosted Microsoft Exchange Client Setup & Guide Book

Hosted Microsoft Exchange Client Setup & Guide Book Hosted Microsoft Exchange Client Setup & Guide Book Section 1 Microsoft Outlook Web Access (OWA) access directions Section 2 Windows 10 Mail App setup & configuration Section 3 Windows Mobile Phone ActiveSync

More information

Advanced Configuration Steps

Advanced Configuration Steps Advanced Configuration Steps After you have downloaded a trial, you can perform the following from the Setup menu in the MaaS360 portal: Configure additional services Configure device enrollment settings

More information

How to configure your Desktop Computer and Mobile Devices post migrating to Microsoft Office 365

How to configure your Desktop Computer and Mobile Devices post migrating to Microsoft Office 365 How to configure your Desktop Computer and Mobile Devices post migrating to Microsoft Office 365 1 Contents Purpose... 3 Office 365 Mail Connections... 3 Finding IMAP server... 3 Desktop computers... 4

More information

BT Lancashire Services

BT Lancashire Services In confidence BT Lancashire Services Remote Access to Corporate Desktop (RACD) Getting Started Guide Working in partnership Confidentiality Statement BT Lancashire Services Certain information given to

More information

RSCCD REMOTE PORTAL TABLE OF CONTENTS: Technology Requirements NOTE

RSCCD REMOTE PORTAL TABLE OF CONTENTS: Technology Requirements NOTE RSCCD REMOTE PORTAL The RSCCD Remote Portal allows employees to access their RSCCD Email (via Outlook Web Access), Department (Public) Folders, Personal (H Drive) Folder, and the District Intranet from

More information

VPN: Virtual Private Network Setup Instructions

VPN: Virtual Private Network Setup Instructions VPN: Virtual Private Network Setup Instructions Virtual Private Network (VPN): For e-journals and web-based databases, plus applications like EndNote's Online Search (formerly "Connect") and business systems.

More information

FSA Infrastructure Trial Guide

FSA Infrastructure Trial Guide FSA Infrastructure Trial Guide 2015 2016 Published September 25, 2015 Prepared by the American Institutes for Research Table of Contents Infrastructure Trial Overview... 1 Infrastructure Trial Guide Overview...

More information

Cloudfinder for Office 365 User Guide. November 2013

Cloudfinder for Office 365 User Guide. November 2013 1 Contents Getting started with Cloudfinder for Office 365 1... 3 Sign up New Cloudfinder user... 3 Sign up Existing Cloudfinder user... 4 Setting the Admin Impersonation... 4 Initial backup... 7 Inside

More information

Cox Business Premium Online Backup USER'S GUIDE. Cox Business VERSION 1.0

Cox Business Premium Online Backup USER'S GUIDE. Cox Business VERSION 1.0 Cox Business Premium Online Backup USER'S GUIDE Cox Business VERSION 1.0 Table of Contents ABOUT THIS GUIDE... 4 DOWNLOADING COX BUSINESS PREMIUM ONLINE BACKUP... 5 INSTALLING COX BUSINESS PREMIUM ONLINE

More information