MICROCOMPUTER SUPPORT SPECIALIST SERIES
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1 MICROCOMPUTER SUPPORT SPECIALIST SERIES Occ. Wk Prob. Effective Code No. Class Title Area Area Period Date 4712 Microcomputer Suppt Specialist I mo. 3/25/ Microcomputer Suppt Specialist II mo. 3/25/ Microcomputer Suppt Specialist III mo. 3/25/ (0924) Microcomputer Codinat mo. 3/25/97 Promotional Line: 127 Series Narrative Employees in positions allocated to this series are technical specialists in the installation, maintenance, and operational suppt of microcomputers and their applications. In addition, they are involved with the research, evaluation, and selection of microcomputer hardware, software, and related accessies. The primary emphasis of positions in this series is the suppt of client software and/ netwk-independent software on end user systems which may may not be on a netwked system, as opposed to netwking client server activities. DESCRIPTIONS OF LEVELS OF WORK Level I: Microcomputer Suppt Specialist I 4712 Under general supervision, employees in positions allocated to this level perfm entry level microcomputer software duties. A Microcomputer Suppt Specialist I typically 1. reviews hardware, software, and accessies applicability and compatibility 2. sets up microcomputer equipment and installs software 3. prepares supplementary documentation of software and hardware f users 4. develops simple/routine computer applications using vend software and hardware combinations 5. maintains inventy of microcomputer software and hardware 6. monits compliance with copyright laws, license agreements, and other related regulations 7. trouble shoots and repairs min software and/ hardware problems 8. provides initial training and consultation to users 9. assists higher level specialists as directed
2 MICROCOMPUTER SUPPORT SPECIALIST SERIES Page perfms other related duties as assigned Level II: Microcomputer Suppt Specialist II 4713 Under direction, employees in positions allocated to this level serve as staff specialists in microcomputer systems. A Microcomputer Suppt Specialist II typically 1. develops moderately complex computer applications using vend software and hardware combinations 2. develops software applications using microcomputer languages 3. serves as staff consultant to users 4. conducts training in microcomputers and their relevant applications 5. trouble shoots and resolves moderately complex software and/ hardware problems 6. tests hardware, software, and accessies 7. establishes and maintains relevant microcomputer documentation 8. monits compliance with copyright laws, license agreements, and other related regulations 9. assists higher level specialists as directed 10. perfms other related duties as assigned Level III: Microcomputer Suppt Specialist III 4714 Under administrative direction, employees in positions allocated to this level serve as seni staff specialists in microcomputer systems. A Microcomputer Suppt Specialist III typically 1. develops complex computer applications using vend software and hardware combinations 2. develops complex software applications using microcomputer languages 3. develops and conducts microcomputer training courses 4. evaluates unit s operational needs, researches microcomputer hardware, software, and accessies and recommends purchases 5. trouble shoots and resolves complex software and/ hardware problems 6. establishes and maintains documentation standards f new and existing applications
3 MICROCOMPUTER SUPPORT SPECIALIST SERIES Page 3 7. monits compliance with copyright laws, license agreements, and other related regulations 8. supervises lower level staff and/ students as assigned 9. assists higher level specialists as directed 10. perfms other related duties as assigned Level IV: Microcomputer Codinat 4825(0924) Under administrative review, employees in positions allocated to this level administer and supervise microcomputer activities f a maj campus department. A Microcomputer Codinat typically 1. supervises and directs the activities of all microcomputer software suppt personnel; assumes responsibility f meeting departmental requirements by maintaining effective wk perfmance and wkfce utilization 2. assures compliance with pertinent operating policies and procedures 3. schedules personnel to provide appropriate wkfce coverage f vacations, sickness, special projects, etc. 4. develops operational policies pertinent to the microcomputer software suppt area 5. interviews candidates f vacant positions and selects new employees 6. fmulates on-the-job training programs f employees under their direction 7. sets perfmance standards and conducts appraisal of employee perfmance, determines retention, dismissal, and/ disciplinary action f employees under their direction 8. assists in the development of budget requests and manages expenses involved in microcomputer software suppt operations 9. perfms lower level duties as required 10. perfms other related duties as assigned MINIMUM ACCEPTABLE QUALIFICATIONS REQUIRED FOR ENTRY INTO: Level I: Microcomputer Suppt Specialist I high school graduation equivalent
4 MICROCOMPUTER SUPPORT SPECIALIST SERIES Page 4 2. (A) 60 semester hours of university/college course wk with a minimum of 12 semester hours of credit directly related to microcomputer programming, analysis, and design (B) 18 months of experience in microcomputer applications programming (C) any proptional combination of above course wk and experience that totals 18 months 1. basic knowledge of microcomputer concepts 2. survey knowledge of electronic data processing capabilities 3. survey knowledge of programming they and practice 4. knowledge of application programming Level II: Microcomputer Suppt Specialist II possession of experience requirements listed f level I of this series 2. (A) 30 additional semester hours of university/college course wk with a minimum of 18 semester hours of credit directly related to microcomputer programming, analysis, and design (B) 9 additional months of experience in microcomputer applications programming (C) any proptional combination of above course wk and experience that totals 27 months 1. knowledge of microcomputer operations 2. knowledge of electronic data processing capabilities
5 MICROCOMPUTER SUPPORT SPECIALIST SERIES Page 5 3. knowledge of programming they and practice 4. knowledge of application programming Level III: Microcomputer Suppt Specialist III possession of experience requirements listed f level II of this series 2. 2 years of experience at level II of this series comparable experience 1 1. advanced knowledge of microcomputer operations 2. survey knowledge of electronic data processing capabilities 3. survey knowledge of programming they and practice 4. advanced knowledge of application programming 6. supervisy ability Level IV: Microcomputer Codinat 4825(0924) 1. possession of experience requirements listed f level III of this series 2. 2 years of experience at level III of this series comparable experience 1. advanced knowledge of microcomputer operations 2. knowledge of electronic data processing capabilities 1 Master s degree with a maj in computer science closely related field can substitute f one year of experience
6 MICROCOMPUTER SUPPORT SPECIALIST SERIES Page 6 3. knowledge of programming they and practice 4. advanced knowledge of application programming 6. supervisy ability 7. administrative ability Microcomputer Suppt Specialist I... Revised Microcomputer Suppt Specialist II... Revised Microcomputer Suppt Specialist III... Revised Microcomputer Codinat... New
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