Job Description Questionnaire (JDQ) Professional Staff Instructions

Transcription

1 Job Description Questionnaire (JDQ) Professional Staff Instructions What is the JDQ? The Job Description Questionnaire (JDQ) is a critical document that identifies and describes the major duties, essential functions and minimum qualifications of a position. In addition, the Job Description provides general employment information such as title, organizational structure, and funding sources. The JDQ is used to establish market comparators and benchmarks, set compensation, create job announcements, post vacancies, communicate expectations, and set performance standards. Who Completes the JDQ? Completion of this form should be a joint effort by both the incumbent and the supervisor. However, the supervisor is responsible for the final content and accuracy of the job information provided. If the JDQ is being completed for a new or vacant position, the supervisor and/or department head should complete the JDQ. Due to the electronic format of this document, all Job Descriptions need to be reviewed/authorized by the Dean/Director prior to routing to the Appointing Authority (President, Provost and Vice Presidents) and Human Resources. Nondiscrimination: Boise State University does not discriminate against an individual with a disability in regard to job application procedures, the hiring or discharge of employees, employee compensation, advancement, job training, and other terms, conditions, and privileges of employment. Organizational Charts: A current organization chart depicting this position and its reporting relationship to other positions must be attached. Certification: It is the responsibility of the employee, supervisor, and Appointing Authority (President, Provost and Vice Presidents) to ensure that the information contained within is an accurate representation of the job duties and responsibilities assigned to this position. By checking the approval area below, you are certifying that to the best of your knowledge, the information contained in this document accurately reflects the duties and responsibilities of this position. Check the Appropriate Box Below to Certify Approval or Disapproval: Approval Disapproval ( ) ( ) TBD, Web Developer/Designer ( ) ( ) TBD, Production Team Manager ( ) ( ) Christine Bauer, Assistant Director Position Control Number: TBD Date Completed: September 2014 Mail Stop: 1120 Department: Division of Extended Studies, ecampus Center Position Title: Web Developer Employee Name: TBD Supervisor Name & Title: TBD, Production Team Manager Phone: Phone: Work Location: Yanke Family Research Park, 220 E. Parkcenter Blvd., Boise, ID Months per Year: 12 Account Code(s) and % Distribution: TBD 100% FLSA Code: ( ) E Executive ( ) A Administrative ( ) P Professional ( ) C Covered HRS Use Only Analyst: Market Title: Benchmark: ( ) CUPA ( ) Other Date: Page 1

2 1. JOB DESCRIPTION PURPOSE: ( ) Professional Staff Classification/Compensation Review (PSSAP) ( X ) New Position ( ) Change in Position s Functions - Classification/Compensation Review Needed ( ) Update Job Description Classification/Compensation Review Not Needed A. How has this position changed since the last job description was prepared? N/A B. Indicate why changes occurred: N/A 2. PURPOSE OF THE JOB: Reporting to the Production Team manager, the web developer provides programming and database support for the ecampus Center and online course/program needs. This position collaborates with colleagues in the ecampus Center and other partners to design, develop, test, implement and maintain web-based and database applications. The web developer uses solid HTML programming skills to develop online templates with effective interface and visual design, and to develop dynamic/media-rich web pages. This position works as part of the Production Team, collaborating with faculty, administrators and other staff to design and develop instructional technology and other webbased educational resources for online courses and programs. 3. MAJOR RESPONSIBILITIES AND JOB DUTIES Web page & portal content (E-25%) Design, develop and customize fully integrated, branded, online program/course templates with visual, usability and responsive design, utilizing clean HTML coding and maintaining the University s graphic standards. Design visual interfaces for improving the user experience with portal/course/module web pages. Build portal spaces and provide training for users to create and distribute online content to their stakeholders. Provide course production staff/students with tools, templates and training as needed to ensure effective methods and strategies are used to create course web pages and content. Develop dynamic/media-rich web pages. Ensure online course content is accessible for all users and can be viewed on various devices (mobile, multiple browsers, etc.). Work with course developers and colleagues to apply accessibility and web design best practices, usability, universal design concepts and provide direct assistance with creating ADA/W3C compliant HTML, CSS and JavaScript code. Manage access for various users to the portal/content management systems, creating and maintaining templates, providing user support and training staff and users on the use of the systems. Responsible for managing and maintaining content management systems/learning object repositories according to content object standards (SCORM, metadata standards, etc.) for content to be centrally managed and shared across multiple online courses. Provide support in effectively and efficiently converting and storing educational materials online. Web-based relational databases & systems integration (E-25%) Design, develop, implement, test and maintain web-based database solutions to meet departmental needs for tracking workflows, projects and information. Create end-user documentation of workflows and database relationships. Provide staff training on the use of the database systems. Design relational databases to store, manage, and track data related to web applications. Design table, view and query structures to support web applications using best practices in database design and optimization. Develop software programs to migrate data from web applications to other systems as required. Develop integration between systems using a variety of technologies such as Web Services, SOAP, XML etc. Apply advanced SQL/MySQL skills to manage, troubleshoot and maintain relational databases. Create and modify database and system interfaces to integrate other applications (PeopleSoft, etc.) as required for web application development and support. Maintain proficiency in integration methods required to link web applications to other systems. Work with staff to achieve common objectives in utilizing native and online environments including PeopleSoft, Blackboard, and Web 2.0/3.0 projects. Create SQL scripts to correct data and/or to create ad-hoc reports. Verify integration during system upgrades and changes. Design and develop reporting tools for analyzing access/usage data from various online delivery systems, such as a Learning Management System (LMS) or Content Management System (CMS). Web application design & development (E-25%) Page 2

3 Use programming languages, software development methods, best practice programming techniques, and department standards guides to code new web applications and to modify existing applications to meet user requirements, to function efficiently and effectively, and to comply with departmental standards. Design, develop, analyze, test, and maintain scalable applications created in various programming languages (PHP, HTML5, CSS, JavaScript, jquery, etc.) and client/server technologies to meet the expectations and needs of ecampus staff/customers/end-users. o Design and develop web application software design based on requirements defined by interactions with ecampus Center staff and customers. Create programs and integrate necessary media to carry out design plans and develop web applications as conceived by assigned instructional designers. o Consult with customers to gather information about needs, objectives, functions, performance expectations, and input and output requirements to inform the production of web applications. o Review, analyze, and understand functional requirements and functional specifications documents to determine whether all required elements are included, and if not, work with customers on revised specifications by adding missing elements. o Perform basic to complex software development and technical tasks in support of web applications. o Estimate time required to complete technical tasks and ensure that due dates negotiated with customers and/or manager are met without sacrificing quality. o Communicate revised estimates and/or target completion dates to supervisor as soon as it is evident that a due date negotiated with customers and/or manager cannot be met. o Develop wireframes for web applications along with elegant solutions to complex web application workflows. o Design and respond to cross-platform/browser compatibility issues. o Develop applications with adaptive/responsive design, paying attention to mobile, usability, accessibility, and web standards. o Thoroughly test and debug code prior to delivery to customer. o Ensure that all reasonable security measures are implemented on web applications. Evaluate existing code for potential security flaws. Create written documentation and diagrams as required and/or requested, which are clear and can be understood by colleagues and manager. o Documentation may include technical specifications, technical alternatives, structure charts, data flow diagrams, etc. for both new programs and for modifications to existing programs. Research & production/customer support (E-15%) Review, analyze, and troubleshoot vendor-supplied updates and fixes. Troubleshoot staff and end-user technical issues when using web-based database/portal/content management systems and provide technical support online, over the phone and in-person. Prioritize project queue, while managing and completing multiple projects in a timely manner with overlapping deadlines. Maintain proficiency in current web development platforms, languages, and opportunities. Collaborate with clients and ecampus Center staff to identify and resolve application issues. Identify opportunities where software development processes and department standards can be improved and propose solutions to manager. Work with manager to communicate revised standards and processes and solicit buy-in from colleagues. Consult and collaborate with members of OIT, as necessary for managing administrative rights to university resources, server management, troubleshooting and new application deployment. Research emerging hardware, software, applications, resources and techniques and recommend ways to apply these technologies to advance teaching and learning and promote student retention. Division of Extended Studies and the ecampus Center (E-5%) Successfully develop and maintain positive, collaborative, respect-based relationships with co-workers, customers, and stakeholders within and outside of Boise State. Complete and balance multiple work projects, respond with adaptability to rapidly changing priorities, and work well under pressure. Proven work performance that is reliable, dedicated, productive and exhibits strong self-initiative. Provide effective customer-service and to actively listen and appropriately respond to colleague, stakeholder and supervisor needs/requests. Work effectively both independently and cooperatively as a member of a team. Willingness to take direction, remain open and amenable to instruction, and quickly acquire/learn/share new knowledge/skills when needed. Exhibit professionalism and integrity through excellent verbal and written communication skills, as well as demeanor. Willingness to effectively and proactively communicate and collaborate with colleagues, supervisors and stakeholders. A strong desire to thrive, engage, and work effectively in a dynamic, highly collaborative, results-driven, and interactive environment. Flexibility in adapting to a fast-changing environment to meet the needs of the department and the priorities of the university. Work with supervisor to periodically review, update and modify job description as needed. Support the programs and activities of Extended Studies staff. Represent Boise State, ES, and the Center professionally on appropriate committees, task forces, and work groups. Perform other duties as required. Page 3

4 Professional Development (E-5%) Work with supervisor to develop a professional development plan with annual goals to accomplish the plan. Actively pursue excellence, effectiveness, and efficiency. Online education is an evolving field in higher education. As such it is important that all professional staff members dedicate at least 1 hour per week to become and remain current in the areas most relevant to their position through activities including reading the recent literature, educational activities, and networking. Identify emerging trends that add value to the work of the ecampus Center, incorporate them or recommend improvements, and strive to ensure that Boise State s practices are current. Work with supervisor to identify the areas of most importance and best avenues to pursue. Remains current on effective supervisory skills. Ensures the professional development of staff. Remains current on online education activities including extensive reading of the literature, educational activities and networking. Stays up to date on instructional design research and current events in the educational arena to incorporate the latest, most effective teaching strategies into courses. Identifies emerging online education and instructional design trends that add value to the ecampus program and ensure that Boise State s practices are current. 4. BUDGETARY RESPONSIBILITY: None at this time 5. SUPERVISION: Is this position responsible for the supervision of other positions? ( ) Yes ( X ) No A. If Yes, Describe Responsibilities: i.e. hiring, making hiring recommendations, completing performance evaluations, scheduling, making work assignments, etc. B. Please List Employee(s) Supervised: Include the employee s Name, Title, Position Control Number, Employment Status (Professional, Classified, Temporary, or Student), and Hours Worked a Week 6. ORGANIZATIONAL RELATIONSHIPS: Describe internal and external customer groups and their relationship to this position. Internal Works closely with all other members of the ecampus Center who support ecampus Instructional Design Services, program development, and course development projects. External Works through ecampus Team Managers to provide effective web production support to academic programs and online faculty. Works closely and collaboratively with: o Faculty member experts and ecampus Center staff to identify and build appropriate web-based applications for learning experiences. o Web Developers and other colleagues in OIT. o o Colleagues from administrative and academic units. This position s clients are University employees in various University departments who make requests for software development, enhancements, fixes, technical support, and consulting. Represent ecampus Center when interacting with people from other Boise State departments. Represent Boise State University when interacting with vendors, consultants, and the community. 7. DECISION MAKING: Describe the most difficult decisions this job requires an incumbent to make, impact of decision(s), the consequence of error, extent to which these decision(s) is reviewed, and what problems are taken to your supervisor for final decision. How and when to analyze, create, and modify application code. Wrong decision can result in incorrect or misleading data and/or poor processing performance. Select which technical alternative best solves a problem by discussing and asking for input from colleagues, weighing customer requirements, functionality, performance, time to implement, long-term maintainability, and extensibility. Errors in selection lead to introduction of new system problems which require additional re-work, creation of unnecessarily complex code that is difficult and/or time-consuming to maintain, creation of software solutions that are not easily extensible, and/or poor processing performance. Incorrect or incomplete diagnosis of application problems can result in delays of getting critical functionality fixed or delay a project. Wrong decision of when to file a case and/or to escalate an existing case with the vendor's technical support center can result in a delay in getting software functionality fixed and in creating more customizations that unnecessarily increase the department s maintenance load. Wrong decision of when to apply a vendor s update or fix and/or to not apply a vendor s update or fix can result in delay of getting critical functionality fixed or delay a project. Page 4

5 Poor decisions of when to escalate an issue to Production Team Manager can lead to creation of new issues, customer dissatisfaction, and/or negatively impacting resources, time and deadlines. Wrong decision of when to consult another technical or functional resource within OIT can result in delay of getting critical functionality fixed, client dissatisfaction, and/or delay a project. 8. OTHER ADDITIONAL INFORMATION/REQUESTS: Please include any additional information you believe Human Resources needs to know about this position or include title change requests, etc. SUPERVISOR S SECTION 1. EDUCATIONAL LEVEL: Indicate the minimum education level required to perform the responsibilities of this position at the entry level (consider and report Minimum Qualifications as though the position were vacant). A BA or equivalent is the minimal educational level for Professional Staff positions Required Preferred ( ) N/A Bachelor s Degree or Equivalent - General Field ( X ) N/A Bachelor s Degree Specify Area: computer science/programming, MIS, web development/design, etc. ( ) ( ) Master s Degree or Equivalent Specify Area: ( ) ( ) Doctorate: Specify Area: 2. EXPERIENCE: Bachelor s degree in appropriate field from an accredited college or university required (computer science/programming, MIS, web development/design, or related field). Or, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved. Three (3) or more years of professional, demonstrated experience with web development and dynamic/media-rich web design expertise with the demonstrated ability to: o Develop/design websites that comply with W3C and accessibility standards. o Apply web programming and database knowledge and skills. Use and operate of the following computer software: o Office Software: Microsoft Word, Excel, and PowerPoint. o Advanced skills and understanding of relational databases, management, troubleshooting and maintenance. Functional knowledge of database design/development. Ability to read/write SQL code. o Solid web development/programming skills, including mobile and responsive web development skills. Ability to read and handcode, and maintain clean HTML that adheres to web standards and cross-browser compatibility. o Solid graphic/web design skills to create dynamic/media-rich web pages. Ability to translate images, layouts and design blueprints into CSS/HTML themes. o Recent experience with or knowledge of most of the following software, languages, and tools, or similar products is preferred: Apache, JavaScript, AJAX, HTML/DHTML/XHTML/HTML5, CSS, XML/XSL, PHP, ASP.net, SOAP, MySQL/SQL Adobe Creative Suite (Photoshop, Dreamweaver) or other comparable web and graphic design tools WordPress and other web-based content creation/editing/managing applications. 3. SKILLS / KNOWLEDGE: And, you must have the demonstrated ability to: Exhibit strong experience in: web programming/web application development; understanding and applying the software development life cycle; developing web applications to function across different client environments (Mac OSX, Windows), providing effective web services (Apache, IIS, etc.); and using non-propriety or open source web development platforms and languages. Develop and maintain effective web pages and well-coordinated web sites by applying knowledge of best practices in: user interface, usability and accessibility; information, responsive and visual design; and the dynamic/media-rich web page design. Apply advanced web site design using XML/CSS/JavaScript/HTML5 and web development tools. Read, hand-code and maintain clean HTML that adheres to web standards and cross-browser compatibility. Translate images, layouts and design blueprints into CSS/HTML themes. Apply best practices for accessible web sites and web-based applications. Employ practices for accessible audio/video technologies. Use accessibility evaluation tools and validation/verification programming tools. Conduct usability testing. Use content management systems, as well as browser technologies and compatibility testing. Understand content object standards (SCORM, metadata, etc.). Implement web sites using a content management system. Page 5

6 Exhibit database experience as well as solid knowledge and skills related to best practices for relational database design and optimization. Show experience in database design and modeling for web applications, including knowledge of relational database structures and normal forms. Read/write SQL code. Utilize strong analytic skills, take initiative, and find solutions to problems. Apply analytical and troubleshooting skills with technical subjects and tasks. Manage multiple tasks/projects and prioritize as needed with strong attention to detail. Responsibility for meeting expectations and deliverables on time and with high quality. Efficiently manage personal work time and effort. Complete and balance multiple work projects, respond with adaptability to rapidly changing priorities, and work well under pressure. Proven work performance that is reliable, dedicated, productive and exhibits strong self-initiative. Exhibit professionalism and integrity through excellent verbal and written communication skills, as well as demeanor. Write excellent, concise, and understandable technical documentation. Communicate well in English, both oral and written, with an orientation toward customer service and education. Develop and maintain successful, positive, collaborative, and respect-based relationships with co-workers, customers, and stakeholders. Develop excellent rapport with, and ability to effectively help, faculty, students, and staff whether they are beginning, intermediate, or advanced computer users. Willingly, effectively and proactively communicate and collaborate with colleagues, supervisors and stakeholders. Provide effective customer-service and to actively listen and appropriately respond to colleague, stakeholder and supervisor needs/requests. Work effectively both independently and cooperatively as a member of a team. Willingly take direction, remain open and amenable to instruction, and quickly acquire/learn/share new knowledge/skills. Exemplify a strong desire to thrive, engage, and work effectively in a dynamic, highly collaborative, results-driven, and interactive environment. A. PREFERRED EDUCATION AND EXPERIENCE: Prefer a Bachelor s degree in one of the following concentrations: Computer Information Systems, Management Information Systems, or Computer Science. Experience with API development preferred. Experience working with Word-Press and Blackboard. Understanding of instructional design principles a plus. Experience with additional multimedia programs and tools. Work experience in higher education. Supervisory experience a plus. B. SPECIFIC EQUIPMENT OR SKILLS REQUIRED: See above C. LICENSURE OR CERTIFICATION REQUIRMENTS: N/A 4. ORGANIZATIONAL CHART: Please see attached. 5. PHYSICAL DEMANDS: If physical demands for the position exceed those described below, list and describe those additional physical demands. General Office - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. General office work involves sitting most of the time, but may involve walking or standing for brief periods of time. Page 6