Acknowledgements. Kathleen Mahoney. MassDOT Office of Information Technology. MassDOT Office of Transportation Planning.

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2 Table of Contents Acknowledgements... 3 Definition... 5 Summary... 5 Strategic Plan Overview... 6 Introduction... 9 Context: Current ITS Environment The Statewide ITS Planning Coordination Committee (SIPCC) Partners versus Stakeholders SIPCC Structure Values Challenges Vision Mission Overview of Goals Goal 1: Implement solutions to improve inter-agency communication and coordination Goal 2: Provide a safe and secure transportation environment for people and goods Goal 3: Improve the reliability and efficiency of the transportation network through the use of technology Goal 4: Use technology to create a more user-friendly transportation experience regardless of mode choice

3 Acknowledgements This Intelligent Transportation Systems Strategic Plan was led and completed by the Massachusetts Department of Transportation Office of Transportation Planning. The plan could not have been developed without the collaborative input from MassDOT s partner agencies. MassDOT Registry of Motor Vehicles Division Erin Deveney MassDOT Office of Civil Rights John Lozada MassDOT Aeronautics Division Thomas Mahoney Partners: Kathleen Mahoney MassDOT Office of Transportation Planning MassDOT Office of Information Technology Peter Sutton, Project Manager Frank Spada Bob Frey MassDOT Rail and Transit Division Stephen Pepin Massachusetts Bay Transportation Authority Patrick McMahon David Barker MassDOT Highway Division Robert Walsh Jerry Allen Operations and Maintenance Patricia Hennigan Leonard Walsh Operations and Maintenance Joseph McNall Lorenzo Parra Highway Operations Center Mike Turcotte Michael Fitzpatrick Highway Operations Center Massachusetts State Police Michael Pizarek Highway Operations Center Lt. Daniel Griffin Eric Podolsky Highway Operations Center Massachusetts Emergency Management Agency Michelle Maffeo ITS Programs Erica Heidelberg Stephen Collins Tolling Paul Holloway MassDOT Highway Division District Offices Massachusetts Port Authority Meryl Mandell District 2 Kenneth Charlton District 5 Paul Christner 3 3

4 Pioneer Valley Planning Commission Gary Roux Cape Cod Commision Clay Schofield City of Worcester Joe Borbone Worcester Regional Transit Authority Steve O Neill Boston Transportation Department Don Burgess Federal Transit Administration Noah Berger William Gordon Federal Highway Administration Pamela Stephenson Promise Otaluka US Department of Transportation Volpe Center Lee Biernbaum Gary Ritter 4 4

5 Definition Intelligent Transportation Systems (ITS) The application of advanced technologies to surface transportation problems, including traffic and transportation management, travel demand management, advanced public transportation management, electronic payment, commercial vehicle operations, emergency services management, and advanced vehicle control and safety systems. Previously known as intelligent vehicle highway systems. Summary The Massachusetts Department of Transportation (MassDOT) is committed to partnering with all who plan, design, implement, maintain and use intelligent transportation systems (ITS) across the Commonwealth to ensure the betterment of the transportation experience and the continued sustainability of the system. Through the development of this ITS Strategic Plan and accompanying Action and Implementation Plans, MassDOT has built internal and external relationships that will enable coordinated, strategic ITS deployments across the Commonwealth. Based on input from the stakeholders and partners, this plan sets the course for ITS investments in Massachusetts for the next 10 years. This plan was developed collaboratively by the formation of the Statewide ITS Planning and Coordination Committee (SIPCC). Key members of the SIPCC have been acknowledged on the previous page. The foundation of this plan is to enable the members of the SIPCC will work diligently and methodically to achieve the most technologically advanced and user-friendly travel experience in the nation. 5 5

6 Strategic Plan Overview 6 6

7 The Massachusetts Statewide ITS Planning Coordination Committee 7 7

8 Web Link The Massachusetts ITS Strategic Plan was completed by the Massachusetts Department of Transportation and is housed on their website for public viewing and download. The ITS Strategic Plan can be found at the following address: PLACEHOLDER FOR MassDOT WEBSITE ADDRESS: Currently under development. Interim WEB Site is being hosted by the consulting firm Gannett Fleming in a Share Point application at the following link: Note Regarding Strategic Plan Resource Allocation The ITS Strategic Plan was developed to coordinate the implementation and use of technology throughout the Commonwealth s transportation network. While the contents of the Plan were developed as a collaborative effort among transportation key stakeholders within Massachusetts, the strategies are not fiscally constrained. Responsibility to execute and allocate resources to the strategies and completion of tasks will lie with the SIPCC Representative organization that is the primary owner. Projects described herein are subject to the availability of funding within the owning organization, and any independent arrangements made between organizations to support the project. Timeframe The Massachusetts ITS Strategic Plan has a ten year horizon. While the vision and mission may not be fully realized within this time period, the strategies contained herein are considered to be reasonable steps toward achieving this mission by furthering the Plan s goals and objectives. Throughout the ten year period the strategic plan should be updated periodically to reflect the dynamic needs of the Commonwealth. However, at the conclusion of the ten year period, a new Strategic Plan should be developed to reflect the anticipated new and unique needs of the Commonwealth at that point in time. 8 8

9 Introduction Strategic planning for transportation is about linking agency mission to actions. Demonstrating such links is what enables the design and implementation of successful projects; meeting the needs of travelers using a diversity of modes with varying purposes. The advantages that intelligent transportation systems (ITS) provide in facilitating seamless travel are sometimes not immediately clear. Unlike a new freeway segment that links point A to B, understanding the benefits of implementing ITS requires an understanding of what ITS has to offer and an appreciation for its role in the overall transportation network. This strategic plan links the planned ITS activities in Massachusetts to the mission of the agencies that implement and support ITS, as well as to the travelers that use it. By completing the strategic planning process, a framework was developed that provides the opportunity for an integrated transportation system through the use of technology. Technology by itself will not solve mobility concerns. However, when combined with institutional changes and performance-driven objectives that are consistently measured and evaluated, technology can provide the proper balance between investment and performance for all transportation users. This plan sets forth a direction for intelligent transportation in Massachusetts, coupling foundational projects with consensus building. To this end, 9 9

10 it is critically important to create implementable projects within budget

11 Context: Current ITS Environment Transportation organizations such as the Massachusetts Department of Transportation and regional transit authorities have been implementing and using Intelligent Transportation Systems (ITS) throughout the Commonwealth for over 15 years. ITS has become an integral part of maintaining and operating critical roadways, providing travelers with valuable information, providing transit users with public transportation information, improving public transportation vehicle operations, and enhancing the safety and security of the greater transportation network. ITS has played an important role in high profile, important construction projects and on critical corridors within the Boston region and throughout the Commonwealth. Notable systems are deployed in the following locations and corridors: I-93 Corridor including Boston s Central Artery/Tunnel Project I-95 Corridor Metropolitan Boston I-91 Corridor Western Massachusetts I-90 Massachusetts Turnpike including the Ted Williams Tunnel MBTA System Wide MassPort Aviation and Seaports Springfield, MA Pioneer Valley Transit Authority Boston, MA Massachusetts Bay Transportation Authority Worcester, MA Worcester Regional Transit Authority While the types of systems deployed vary based on the needs of the location or corridor, they are primary comprised of several typical combined subsystems. These subsystems include the following technologies: Variable Message Signs (VMS) Used to disseminate information to users 11 11

12 Closed-Circuit Television Cameras (CCTV) Used for incident management monitoring and surveillance Real-Time Travel Monitoring (RTTM) Used to monitor roadway usage. Currently using Bluetooth technology, replacing traditional loop sensors to more accurately report drive times to motorists (using portable VMS) Electronic Tolling Systems Used to collect tolls on the Mass. Pike, Sumner and Ted Williams Tunnels and the Tobin Bridge Next Arrival Systems Used to relay transit schedule information to riders Transit Signal Priority Systems (TSP) Used to facilitate improved transit vehicle operations Weigh-in-Motion Scales Used to monitor and enforce truck weight restrictions Roadway Weather Information Systems (RWIS) Used to monitor roadway weather conditions For further details of the ITS subsystems deployed in each region, refer to the MassDOT ITS Architecture link below: These subsystems are all connected to a control center that is operated by the respective owning organization. Several prominent control centers within Massachusetts include MassDOT s Highway Operations Center, MEMA s Command Center, Boston s Operations Control Center, MBTA s subway and bus Operations Control Centers, and Springfield s Traffic Management Center. While these systems and subsystems have all successfully fulfilled their goals, the ITS implementations have now reached a level of maturity where the lifecycle costs can be effectively measured and analyzed. The ITS Strategic Plan incorporates this wisdom gained over the past two decades of ITS development, and incorporates these valuable lessons learned within the strategies identified

13 The Statewide ITS Planning Coordination Committee (SIPCC) In a new world that requires unprecedented fiscal responsibility, all organizations responsible for transportation in the Commonwealth of Massachusetts understand the importance and benefit of continuous coordination of efforts. To promote a team-oriented environment, MassDOT created the Statewide ITS Planning and Coordination Committee (SIPCC). The SIPCC was established to guide the development and execution of this Strategic Plan and will provide ongoing guidance for ITS in Massachusetts. The SIPCC represents the views, perspectives and needs of stakeholders covering the entirety of the Commonwealth, including all aspects of transportation services. The SIPCC will guide the planning and implementation of the ITS system to ensure that it meets stakeholder needs and promotes MassDOT s mission to deliver excellent customer service to people who travel in the Commonwealth, and to provide a safe and reliable transportation system that strengthens the economy and quality of life for all citizens in the Commonwealth. SIPCC coordinates efforts across all transportation organizations to improve the transportation network, and links efforts together to maximize fiscal efficiency and minimize duplication and redundancy. Input obtained at the SIPCC meetings will guide the planning and deployment of an integrated transportation system throughout the Commonwealth. Partners versus Stakeholders By establishing the SIPCC, MassDOT implemented the principle that all who are affected by ITS projects in the Commonwealth should have a voice regarding the direction of the program and ultimately the implementation of projects that benefit transportation system users. In this way, the Department-through the SIPCC-invites participants to be more than simply stakeholders that review progress at pre-established milestones. A continuous and consistent dialog among knowledgeable ITS experts, those responsible for implementing technology projects, and those affected by the implementation will result in a better and more responsive transportation system. The SIPCC members are shown in the summary of this plan on page 6. The objective of the SIPCC is to create a forum where agencies and organizations can raise issues, identify needs, exchange ideas, discuss existing practices, and assist in the prioritization of operational enhancements for the Massachusetts transportation system. Ultimately, the 13 13

14 SIPCC Structure Regional ITS Planning and Coordination Committees 14 14

15 Values MassDOT and its partners believe that Intelligent Transportation Systems are essential to both the shortterm and long-term success of the transportation system in Massachusetts. In order to define and achieve success, all partners agreed on the overarching values shown below. These values represent the basis for all activities that will be completed as part of the Massachusetts ITS Program. Coordination Promote the coordinated uses of existing resources and planning efforts for future needs Traceability Link initiatives to a documented transportation operation need Public Safety Uphold the safety of the traveling public Information Quality Promote meaningful, accurate, and up-to-date traveler information Efficiency o Practical Efficiency Promote MassDOT s goal to implement efficient travel across all modes of transportation o Fiscal Efficiency Avoid duplication of efforts across transportation organizations within the Commonwealth Customer Service Promote initiatives that align with and satisfy customer needs. Consistently validate initiatives against customer feedback Protection of Life, Safety and the Environment Utilize ITS and operations to protect the public, where possible, which includes supporting incident response, first responder safety, evacuations and emission reduction Equity Promote shared, equal, access to traveler and operations information for people of all backgrounds and education levels Open Access Promote open access and exchange of information between transportation organizations, and to the traveling public Flexibility Implement adaptable, scalable and interoperable transportation operations solutions Education and Outreach o Internal Education Promote the education and retention of qualified ITS staff to implement, operate and maintain systems o External Education Promote the education of the traveling public regarding available transportation operations resources Cost Effective Implement efficient and cost effective transportation operations solutions that consider lifecycle costs Local Vision Improve outreach to local government to increase awareness of available transportation operations tools

16 Challenges Challenges represent potential barriers or roadblocks, which, if not addressed, could hamper or prevent the possibility of successfully implementing projects that reflect the ITS program values. Challenges also help identify limitations that exist so that strategies can be developed within frameworks that promote success. By understanding boundaries associated with economics, time and resources, the program can be appropriately planned. Five challenge themes were defined and developed by the SIPCC. Financial Constraints Funding of capital projects may take precedence Resources for critical positions may be unavailable Operations and maintenance are unique and unanticipated costs for ongoing operational efforts have to be evaluated Unfunded mandates continue to be imposed Lack of Clear and Consistent Project Parameters Realistic and meaningful timeframes are not always a part of project execution The right stakeholders are not always identified Accessibility for users with disabilities is not always provided Geographic ITS subdivisions exist around the Commonwealth Responsibilities for collaborative projects are not always defined Technical Deficiencies during Implementation Future integration needs are not always considered Timeliness and quality of information is not always considered as part of project execution Experienced implementation personnel unavailable Emerging technology awareness is difficult to plan for and accomplish Conformity to standards is lacking Data and Resource Sharing There are inconsistencies between shared information Unplanned event coordination is difficult and sometimes not done at all Evaluation of the benefits of activities is often difficult End User Education Raising awareness of available resources is difficult Visibility can be difficult to achieve among competing interests and information

17 Vision The Massachusetts ITS Program strives to deliver services and solutions that create a welcoming environment to users of the Commonwealth s transportation system. The term user-friendly reflects the values of equity, ease of use, openaccess and information quality. By providing user-friendly ITS, all partners will work to ensure that the economy, the integrated transportation network and the social fabric of Massachusetts can operate at the optimal and safest level. The vision statement is the message that the SIPCC wants to deliver to those outside of the program about what this program hopes to achieve. It is the belief of the SIPCC that ITS technologies and initiatives will create a more userfriendly experience for all travelers in Massachusetts. The vision statement also serves as the link between the ITS program and the more broad themes identified as part of YouMoveMassachusetts. The YouMoveMassachusetts initiative identified 10 themes that were important to travelers. The ITS strategic plan vision is shown in bold at the top right of this page and the circles represent YouMoveMassachusetts themes that connect to the vision. Read more about the themes at As the next phase of YouMoveMassachusetts, known as wemove Massachusetts, becomes more defined, this strategic plan will be coordinated with those efforts by the SIPCC

18 Mission A Mission Statement is inward focused. It is intended to inspire people within the program to meet identified goals and form a sense of cohesiveness for the program. The Massachusetts ITS Strategic Plan mission statement is designed to be in alignment with the mission statements from the agencies represented in the SIPCC. The mission will help improve the visibility and importance of a robust ITS Program, and links the mission of stakeholder agencies to it s the SIPCC s core activities. The SIPCC Member Agency Mission Statements are shown below. Deliver excellent customer service to people who travel in the Commonwealth, and to provide our nation's safest and most reliable transportation system in a way that strengthens our economy and quality of life. Statements among the SIPCC members have similar themes that are fueled by the values of the organization. The themes that crosscut all these efforts include: Quality of Life Customer Service Safety Economic Growth Security Coordination Accessibility The MBTA is a dedicated world class transit system built upon customer service excellence, accessibility, reliability, state-of-the-art technology, and a diverse workforce that reflects our commitment to the communities we serve Massport owns and operates an integrated world-class transportation network that promotes economic growth and opportunity, enhances the quality of life of New England residents and protects the freedom to travel safely, securely, efficiently and cost-effectively. The strategic plan Mission Statement reflects the missions and values of all the SIPCC member organizations and the needs established by the youmovemassachusetts outreach program. The Mission Statement guided the development of this strategic plan and will be used to guide future ITS planning efforts. As strategies and actions are implemented, they will be compared against the Mission Statement to ensure that they are furthering the greater initiative to implement transportation technologies that promote a seamless system to safely, quickly, and reliably move people, goods and services throughout the Commonwealth

19 Overview of Goals The goals of the Massachusetts ITS Program outline what will be accomplished by 2022, how it will be accomplished, and who the responsible parties will be. The ITS Program mission statement identifies four goal areas in addition to the emphasis on user-friendliness from the vision statement: Each of these goals will succeed or fail based on the ability to satisfy specific critical success factors. These critical success factors represent governance, institutional conditions, or support that must be sustained in order to achieve the goal. These success factors are indicated for each of the four goals. Coordination based on the desire to create a seamless system, coordination of activities among partner organizations is essential. Safety and Security a core function of government and transportation organizations is to ensure public safety and to secure the total system against natural and man-made catastrophes. Reliability and Efficiency A transportation system should be transparent. This goal will help focus attention on developing and deploying devices and systems that enable both business and travel reliability and efficiency. User-friendly As described in the vision statement, equity, access, and quality are essential to providing a user-friendly transportation experience to enhance life in Massachusetts

20 Goal 1: Implement solutions to improve inter-agency communication and coordination. The purpose of this goal is to maintain the momentum that was realized by the creation of the SIPCC and to ensure that all agencies realize fiscal efficiency by taking advantage of shared resources and coordinated ITS deployment. The ultimate goal of forming committees and groups to discuss issues and needs is to achieve the cooperation needed to implement projects. The task of building cohesive groups capable of executing projects that provide services to travelers in Massachusetts requires close coordination and communication. Technology projects especially benefit from this process because they usually are highly complex, cross multiple institutional and jurisdictional boundaries, and have uniquely high demand for ongoing management throughout the development process. Performance Measures Reduced implementation administrative costs Increased quantity of projects coordinated across agencies Minimized or eliminated duplication in projects Increased rate of projects that fulfill their goals Decreased duration of the ITS project development and execution process Critical Success Factors The commitment to participate in coordination meetings and activities is fulfilled. Business efficiencies are linked to program performance. All stakeholders are satisfied with project outcomes. Funding available for projects is increased and flexibility to adapt based on available funding is considered. Awareness and positive opinion of ITS within SIPCC agencies is increased

21 Goal 1: Implement solutions to improve inter-agency communication and coordination. Objective Strategies Next Steps Develop statewide policies and procedures for increased coordination and buy-in from MassDOT divisions as well as other agencies. region on a quarterly basis. Improve effectiveness of ITS implementation by educating stakeholders and end users. It is the belief of the SIPCC that focusing on this objective will help enable the successful completion of the rest of this strategic plan, the action plan and the program in general. Through the creation of this objective the SIPCC has demonstrated a proactive approach to improving the implementation of ITS through coordination. Establish a SIPCC legislative and executive outreach working group. Develop ITS education campaigns for the public, legislators and traffic engineers. Conduct SIPCC meetings and Regional ITS Planning and Coordination Committee (RIPCC) meetings in each Conduct awareness campaign to increase positive opinion of ITS among the public, legislators and traffic engineers. Electronically disseminate ITS outreach newsletters annually. Use a consensus-based, strategically planned, decision-based approach to implement ITS initiatives. Throughout the strategic planning process the SIPCC reiterated the importance of coordination and fostering an environment of openness and inclusion as ITS is planned and implemented. This objective embodies that that desire. Once memorandums of agreement are established between the multimodal agencies it will be important to make sure a consensus is developed that allows all stakeholders to have input and to ensure that the projects that benefit the most people and make the best use of available funds are prioritized. This will help with the sustainability of the SIPCC and will contribute to executing this strategic plan. Develop a common platform to enable resource sharing. Develop a standardized project execution process for ITS Projects. Streamline the planning and consensus process for ITS deployments across the Commonwealth. Revise the procurement process and contracts to be more suitable for ITS projects. Improve the project acceptance process to ensure that all stakeholders are satisfied that all systems are fully functional. Define requirements for resource sharing platforms. Develop plan to coordinate all ITS implementations within the Commonwealth through the SIPCC. Develop a project completion and satisfaction checklist for completed ITS projects. Streamline the systems engineering approach to ITS projects. Systems engineering is not only a requirement of projects that include Federal funding, it is a common sense approach to implementing projects that will provide the most benefit over time and help ensure open and fair competition. Systems engineering additionally Develop modular and scalable concept of operations templates to describe the relationship between stakeholders for ITS projects. Identify the focus areas to develop 21 Concepts of Operations for and a plan to integrate the Concepts of Operations into the execution process. Develop draft systems engineering 21

22 consensus is developed that allows all stakeholders to have input and to ensure that the projects that benefit the most people and make the best use of available funds are prioritized. This will help with the sustainability of the SIPCC and will contribute to executing this strategic plan. process and contracts to be more suitable for ITS projects. Improve the project acceptance process to ensure that all stakeholders are satisfied that all systems are fully functional. Develop a project completion and satisfaction checklist for completed ITS projects. Goal 1: Implement solutions to improve inter-agency communication and coordination. Objective Strategies Next Steps Improve Streamline effectiveness the systems of engineering ITS implementation Develop statewide policies by approach educating to ITS stakeholders projects. and end users. and procedures for increased Conduct SIPCC meetings and Regional coordination and buy-in ITS Planning and Coordination Develop modular and It Systems is the belief engineering of the SIPCC is not only that a focusing requirement on from MassDOT divisions as Committee (RIPCC) meetings in each scalable concept of this of projects objective that will include help enable Federal the funding, successful it is a well as other agencies. region Identify on the a quarterly focus areas basis. to develop operations templates to completion common sense of the approach rest of this to implementing strategic plan, the Establish a SIPCC Conduct Concepts awareness of Operations campaign for and to a plan describe the relationship action projects plan that and will the provide program the in most general. benefit over legislative and executive increase to integrate positive the Concepts opinion of ITS Operations among between stakeholders for Through time and the help creation ensure of open this and objective fair the outreach working group. the into public, the execution legislators process. and traffic ITS projects. SIPCC competition. has demonstrated Systems engineering a proactive additionally approach Develop ITS education engineers. Develop draft systems engineering Develop a systems to helps improving agencies the avoid implementation re-work and of lost ITS efforts by campaigns for the public, Electronically checklist and identify disseminate items ITS within the through engineering checklist and providing coordination. a mechanism to develop projects in legislators and traffic outreach list to include newsletters in the toolkit. annually. toolkit to facilitate project modular format. FHWA conducted a systems engineers. planning and funding. engineering workshop that many SIPCC members attended during the strategic planning process that led to this plan

23 Goal 2: Provide a safe and secure transportation environment for people and goods. The purpose of this goal is to ensure that the system can continue to operate at its full capacity and that traveler confidence is as high as possible. In the context of the Massachusetts ITS Program, safe is defined as the ability to move about the transportation system without the fear or likelihood of being involved in a collision or system failure resulting in personal injury or economic loss. Secure is defined as presence of facilities and protocols that are intended to mitigate potential malevolent attacks from forces outside of the transportation system. These forces can be natural or manmade. Performance Measures Reduction in the number of roadway crashes Reduction in the number of secondary crashes Reduction in incident clearance time Reduction in crime at transit stations Reduction in commercial vehicle screening time. The implementation of an automated traffic management system (ATMS) at the Highway Operations Center (HOC) that is interoperable with the Massachusetts State Police Computer Aided Dispatch (CAD) will simplify incident detection, verification and response, help reduce risk to motorists and emergency responders associated with incident clearance, and creating a common operating picture between response agencies. The SIPCC understands the role that ITS plays for both safety and security in the lives of Massachusetts travelers. It is dedicated to helping provide the safest and most secure transportation system in the nation. Critical Success Factors All agencies make a conscience effort to work together to avoid emergency responder injuries and fatalities. Performance measures to track trends in incident and roadway clearance times are implemented across the Commonwealth. A commitment by all agencies to reduce crime at transit stations is maintained. Adequate and qualified staffing is provided to monitor and respond to situations

24 Goal 2: Provide a safe and secure transportation environment for people and goods. Objective Strategies Next Steps Develop a multi-modal emergency management ITS support plan. Implement the ITS components of the Highway Safety Improvement Program (HSIP) to support traffic and incident management activities. In 2006 the Massachusetts Highway Department (now MassDOT) entered into a memorandum of understanding (MOU) relating to the Massachusetts Statewide Strategic Highway Safety Plan (SHSP). The mission of this joint group is to develop, promote, implement, and evaluate data-driven, multidisciplinary strategies to maximize safety for users of the roadway system. The SHSP is the primary deliverable of the Highway Safety Improvement Plan (HSIP) and is used to guide the program. In the 2006 plan there were 46 tier one and tier two strategies identified. The purpose of this objective is to identify how ITS can help achieve those strategies. The implementation of interoperable strategies of the National Unified Goal for Traffic Incident Management will provide a common operating picture for MassDOT traffic management centers and the Massachusetts State Police will be critical in the achievement of this goal. MassDOT Strategic Highway Safety Plan (SHSP) Link: d=level2 Implement interoperable ATMS software and computer aided dispatch that provides a common operating picture and is shared with all operations centers. Maintain and enhance the traffic management working group. Implement technology to achieve the National Unified Goal (NUG) for traffic incident management to ensure responder safety, quick incident clearance and reliable interoperable communications. Coordinate with HSIP developers to determine how to standardize reporting through technology. Develop a plan for collecting, predicting, and distributing road weather conditions. Conduct workshop to gather needs for a multi-modal emergency management ITS support plan. Enhance membership and participation in the Traffic Management Working Group. Include members knowledgeable of traffic incident management operations. Prioritize SHSP strategies. Develop plan to achieve GIS system interoperability between SIPCC organizations by

25 Goal 2: Provide a safe and secure transportation environment for people and goods. Objective Strategies Next Steps Use ITS to improve security of people and freight on the roadways and public transportation infrastructure. Consumer and traveler confidence are two hallmarks of a successful society. The SIPCC recognizes the role of ITS in both of those areas as well as that improved traveler confidence will lead to greater consumer confidence. Manufacturers, suppliers, shippers, and retailers rely on the transportation system. Therefore the purpose of this objective is to deploy surveillance technology to help increase surveillance of critical points of the Commonwealth s transportation infrastructure, and improve security for all residents that use these facilities. Increase the use of ITS to improve surveillance of critical infrastructure, supply chain routes, and public transit routes. Develop mobile applications that allow the public to easily and safely report suspicious activity. Develop plan to improve remote surveillance capabilities on critical supply chain routes. Develop agreements between member agencies regarding how to fund and implement mobile security applications

26 Goal 2: Provide a safe and secure transportation environment for people and goods. Objective Strategies Next Steps Implement the ITS components of a commercial vehicle operations program to enforce regulations and enhance the security of freight traveling on the roadway and the public transit system. Massachusetts is participating in the national Commercial Vehicle Information Systems and Networks (CVISN) program in order to improve safety, mobility, and productivity, as well as to improve the efficiency and effectiveness of the State agencies that are responsible for regulating the commercial vehicle industry. The CVISN plan includes these goals: Enhance highway safety, public safety, and public health Promote efficiencies in Commercial Vehicle Operations (CVO) administrative functions Improve coordination among CVO agencies Create a Technology Working Group to integrate commercial vehicle operations into the planning process. Improve the efficiency and effectiveness of commercial vehicle screening at high traffic corridors and bottlenecks. Conduct at least two Technology Working Group meetings annually. Develop approach to CVO planning process. Develop and deploy information systems that will support new capabilities in three areas. 1 1 Massachusetts CVISN Program Plan and Top-Level Design Final Report, August

27 Goal 3: Improve the reliability and efficiency of the transportation network through the use of technology. The bottom line for many travelers is that they need a transportation system that they can trust. The use of technology that recognizes the value of time spent by travelers is a key to successful ITS implementation and user acceptance. The purpose of this goal is to ensure that all ITS in Massachusetts be designed with the principles of trust in mind. Efficiency is a measurement that analyzes trip durations. Within a multimodal context, it can be used to evaluate the ability or likelihood that a traveler will be willing to change modes of travel during the trip planning phase or once the trip has begun. Information can become powerful when enough access is provided to persuade behavior change. There is a theory behind providing accurate, reliable information both passively and actively in a widely available and accessible manner. The theory is that if a traveler becomes aware of an impending disruption to their travel plans and a convenient alternative is available, the traveler will modify their behavior and choose an alternate. Therefore, it is critical that decision points be identified, good data be gathered, and strategies be employed to make reliable information available to allow for decision making. Confidence of the traveling public is built on performance, which can be achieved by implementing a Traffic Incident Management (TIM) process consisting of a planned and coordinated multi-disciplinary process to detect, respond to, and clear traffic incidents so that traffic flow may be restored as safely and quickly as possible. Effective TIM reduces the duration and impacts of traffic incidents and improves the safety of motorists, crash victims and emergency responders. Performance Measures Increase the availability of ITS devices Improve travel time reliability of roadway trips Increase on-time arrivals of transit vehicles Increase the accessibility of next-vehicle arrival time information for transit vehicles Increase accuracy of next-vehicle arrival times for transit vehicles Reduction in incident clearance times and secondary accidents Critical Success Factors ITS Standards are implemented and adhered to. Travel times and transit arrival times need to be 98 percent accurate. ITS devices and systems need to be available 97 percent of the time. Law enforcement compliment and training allowing 50 percent of all crashes to be reported electronically. Creation of a statewide TIM outreach program and coordinated partnership

28 Goal 3: Improve the reliability and efficiency of the transportation network through the use of technology. Objective Strategies Next Steps Leverage and implement the most current ITS technologies to improve travel time reliability of roadways and transit. In 2010 the MassDOT Highway Division completed a strategic plan that was intended to help that division achieve four goals: Improve incident management Improve congestion management Improve safety and security management Improve operations and maintenance cost effectiveness This objective will help implement those strategies for the Highway Division and across the entire transportation network. Travel time reliability is one cross-cutting area that can benefit from joint coordination and implementation. Develop a work zone ITS deployment strategy and standard procedure. Develop a seasonal and special events ITS deployment strategy and procedure. Develop a data warehouse with a visual component to compile and display congestion data. Create a baseline and annual congestion performance measure report for key corridors. Establish working group to identify feasible methodologies to mitigating recurring and non-recurring roadway congestion. Assemble requirements for a data warehouse that will enable all performance measures identified within the strategic plan. Standardize the technological environment of roadway and transit ITS. Efficiency and standardization are related terms in ITS and this objective aims to start the process of viewing standardization in terms of efficiency. The reduction of design costs, custom integration, and maintenance costs will lead to more efficient ITS. Meeting and integrating standards for ITS will not only allow ITS stakeholders to work together more easily and perform their jobs successfully; it will also allow the ITS community to take advantage of the best technology available on the market. Implement design, construction, integration and communication standards for ITS field devices. Implement an electronic crash reporting system to reduce the amount of time required to investigate crashes. Conduct existing conditions survey of current ITS technologies. Begin ITS standards working group to remain current on national and international ITS standards

29 Goal 3: Improve the reliability and efficiency of the transportation network through the use of technology. Objective Strategies Next Steps Improve efficiency of ITS and business processes that support it. To deliver the most technologically enhanced transportation possible for travelers, ITS agencies must operate their business as efficiently as possible. This objective will help MassDOT and its partners formalize and standardize all aspects of project development and delivery. Develop ITS design checklists for incorporation into the development process for all projects. Develop a standard lifecycle cost analysis template that includes an evaluation of replacement costs and when the item will become obsolete. Develop a process to improve early planning for operations and maintenance budgets associated with ITS use. Conduct survey of the current ITS project design process. Conduct survey of typical lifecycle ITS costs. Implement performance measures of the ITS program in order to document and track the benefits of ITS implementations and validate legacy and future systems. Measuring the outcome of ITS program efforts will help document and track the benefits of implementation as well as validate legacy and future systems. This objective is designed to ensure that performance measurement and evaluation is a part of all ITS activities in the Commonwealth. Leverage sustainable applications of technology. The impact of technology on environmental and fiscal sustainability is significant. The challenge of agencies implementing ITS is to remain aware of the most advanced technologies available and to be able to integrate them into the operational environment successfully. This objective is designed to begin thinking about how to accomplish that task. Implement data collection and storage processes to protect the integrity of ITS and transportation data to enable its tracking, review, and analysis. Develop criteria to measure and evaluate the performance of ITS deployments. Establish an ITS Performance Measurement Working Group. Implement technologies that collect revenues efficiently. Identify measurable environmental benefits of ITS projects. Conduct a minimum of three working group meetings annually. Use performance measurement goals to guide future ITS projects. Conduct feasibility study to determine conversion of existing toll facilities to electronic tolls. Conduct environmental impacts study to quantify benefits of existing and future ITS deployments

30 Goal 3: Improve the reliability and efficiency of the transportation network through the use of technology. Objective Strategies Next Steps Expand Traffic Incident Management (TIM) Activities Expand the traffic management coordination group to include transit operations. Develop a statewide Traffic incidents are a primary source of nonrecurring congestion and the effect on travel time implementation plan for the Roadmap for National TIM reliability and network efficiency has been Leadership and Innovation. Group Agenda. documented at a national level. TIM can be a Develop TIM performance primary driver when determining the correct measures as a capability of TIM. location of ITS devices and can also be used to ATMS. Revise the ATMS determine mode shift points from a multi-modal ConOps. perspective. Develop local TIM Teams as method for improving the ITS Planning process. Link activities of the traffic management group to the SIPCC and the ITS Strategic Plan. Include Relevant Transit Projects on Working Further Institutionalize Identify Multi-modal opportunities

31 Goal 4: Use technology to create a more user-friendly transportation experience regardless of mode choice. The purpose of this goal is to implement ITS projects that create a successful and rewarding travel experience for the most users possible, including the diverse populace within the Commonwealth. One of the most important functions of traveler information is to improve customer satisfaction with the transportation system. Studies have shown that even when traveler information does not improve travel time, it has a measurable effect on customer satisfaction 1. Traveler information is a vital component of improving userfriendliness of the Commonwealth s transportation system. In the context of ITS for Massachusetts, user-friendly is defined based on the following values: Critical Success Factors The public has a positive opinion of the Massachusetts Transportation System. A reliable traveler information system is implemented and maintained. Transit arrival time availability is increased. Performance Measures Increase usage of traveler information Increase customer satisfaction Reduce the number of customer complaints Customer Service Promote initiatives that align with and satisfy customer needs. Consistently validate initiatives against customer feedback. Equity Promote shared, equal, access to traveler and operations information for people of all backgrounds and education levels. Information Quality Promote meaningful, accurate, and up-to-date traveler information. 1 Watkins, Keri and Brian Ferris. Location-Based Services for Public Transport. ITS World Congress, Orlando, Florida, October

32 Goal 4: Use technology to create a more user-friendly transportation experience regardless of mode choice Objective Strategies Next Steps Implement a traveler information program to improve connections between all modes of transportation, enabling seamless travel throughout the Commonwealth. A multi-modal traveler information program will help increase the number of people that are willing to change modes of transportation during a single trip. A more robust program that highlights where mode connection points are and what type of additional delay should be expected during the transfer will help offset roadway congestion and improve public transportation ridership. Expand the availability of transit arrival and departure information. Expand and implement intermodal electronic payment systems. Facilitate mode-sharing information between roadway vehicles, airports, and public transportation. Assemble a working group to identify potential future electronic payment systems. Develop requirements for mode sharing traveler information program. Increase accessibility to real-time traveler information. Developing traveler information cannot be the final activity in an efficient program. Proactively increasing access and use of the system can help with many performance measures that address reliability and congestion. The SIPCC recognizes the value of a good traveler information system and will use this objective to make sure that the usage continues to expand. Use technology to improve the transportation experience for travelers. Provide data to the public through various sources and platforms, including mobile applications. Increase media outlet access to traveler information, including people with disabilities and Limited English proficiency (LEP). Develop approach to convert existing and future traveler information to LEP format. Identify methods to improve presentation of traveler information on existing organization websites. The SIPCC wants to ensure that the traveling public has a voice in determining what works best. This objective and strategy will help maintain the customer focus on all ITS activities for the Commonwealth. Implement a centralized traveler feedback system and database. Develop traveler and user satisfaction survey