Tender Specifications. for IT consultancy for advice, studies, software development and software maintenance Framework service contract

Transcription

1 Tender Specifications for IT consultancy for advice, studies, software development and software maintenance Framework service contract Publication Reference: OJ/25/06/2014-PROC/2014/023 July 2014

2 Table of Contents Introduction to ECDC Overview of this tender Description of the contract Timetable Participation in the tender procedure Participation of consortia Subcontracting Presentation of the tender Confirmation of offer submission Contacts between ECDC and the tenderers Division into Lots Variants Confidentiality and public access to documents Contractual details Contract volume Additional information Terms of reference Introduction: IT in ECDC The technology standards The environments The information systems Description of the services & scope of the contract Prices Exclusion and selection criteria Exclusion criteria Selection criteria Award of the contract Technical proposal Technical evaluation Financial proposal Choice of the selected tender No obligation to award Notification of outcome The award criteria for specific contracts List of Annexes... 36

3 Introduction to ECDC The European Centre for Disease prevention and Control (ECDC) is an agency of the European Union, established by the European Parliament and Council Regulation 851/2004 of 21 April Its purpose is to identify, assess and communicate current and emerging threats to human health from communicable disease. Within this broad mission statement, the main technical tasks of the Centre fall into the following four categories: The publication of independent scientific opinions, bringing together technical expertise in specific fields through its various EU-wide networks and via ad hoc scientific panels; The provision of technical assistance to EU member states, communication of the Centre s activities and results and dissemination of information tailored to different audiences; The development of epidemiological surveillance at the European level and the maintenance of networks of reference laboratories; and Early Warning and Response based on round the clock availability of specialists in communicable diseases. Further information about the Centre can be found on the ECDC website The tender process The purpose of competitive tendering for awarding contracts is two-fold: to ensure the transparency of operations; to obtain the desired quality of services, supplies and works at the best possible price. The applicable regulations, namely directives 92/50/EEC, 93/36/EEC and 93/37/EEC, oblige the ECDC to guarantee the widest possible participation, on equal terms in tender procedures and contracts.

4 1. IT consultancy for advice, studies, and software development and software maintenance Overview of this tender 1.1 Description of the contract The services required by ECDC are described in the terms of reference in section 2 of the present tender specifications. In drawing up a tender, tenderers should bear in mind the provisions of the draft contract in Annex I. In particular, the draft contract indicates the method and the conditions for payments to the contractor. Tenderers are expected to examine carefully and respect all instructions and standard formats contained in these specifications and the invitation to tender. An offer which does not contain all the required information and documentation may be rejected. 1.2 Timetable Activity Date Comments Launching of tender 26/06/2014 Dispatch of contract notice to the OJ Site visit or clarification meeting (if any) - Not applicable to this tender Deadline for request of clarifications 05/08/2014 Five working days before deadline Deadline for submission of offers 12/08/2014 At 16:00 local time if hand delivered Interviews (if any) In case of interviews are taking in place Opening session 19/08/2014 At 10:00 local time Date for evaluation of offers Opening date plus 1 week Estimated Notification of award to the selected Tenderer Evaluation date plus 3 weeks Estimated Contract signature Notification date plus 2 weeks Estimated 1.3 Participation in the tender procedure This procurement procedure is open to the natural or legal person wishing to bid for the assignment and established in the EU, EEA and SAA countries. Tenderers must not be in any situation of exclusion under the exclusion criteria indicated in section 3.1 of these tender specifications and must have the legal capacity to allow them to participate in this tender procedure (see section 3.2.1). Please note that any attempt by a tenderer to obtain confidential information, enter into unlawful agreements with competitors or influence the evaluation committee or ECDC during the process of examining, clarifying, evaluating and comparing tenders will lead to the rejection of his tender and may result in administrative penalties. Page 4

5 1.4 Participation of consortia A consortium may submit a tender on condition that it complies with the rules of competition. A consortium may be a permanent, legally-established grouping or a grouping which has been constituted informally for a specific tender procedure. Such grouping (or consortium) must specify the company or person heading the project (the leader) and must also submit a copy of the document authorising this company or person to submit a tender. All members of a consortium (i.e., the leader and all other members) are jointly and severally liable to ECDC. In addition, each member of the consortium must provide the required evidence for the exclusion and selection criteria (see section 3 of these tender specifications). Concerning the selection criteria technical and professional capacity, the evidence provided by each member of the consortium will be checked to ensure that the consortium as a whole fulfils the criteria. The participation of an ineligible person will result in the automatic exclusion of that person. In particular, if that ineligible person belongs to a consortium, the whole consortium will be excluded. 1.5 Subcontracting If subcontracting is envisaged, the tenderer must clearly indicate in the tender which parts of the work will be subcontracted. The total value of the subcontracted part of the services cannot represent the total value of the contract value. Subcontractors must satisfy the eligibility criteria applicable to the award of the contract. One-person companies (or freelancers) may be authorised as subcontractor and added to the list of subcontractors at any time during the execution of the contract. If the identity of the subcontractor is not known at the time of submitting the tender, the tenderer who is awarded the contract will have to seek ECDC s prior written authorisation before entering into a subcontract. Where no subcontractor is given, the work will be assumed to be carried out directly by the tenderer. 1.6 Presentation of the tender Tenders must comply with the following conditions: Double envelope system Offers must be submitted in accordance with the double envelope system: The outer envelope or parcel should be sealed with adhesive tape and signed across the seal and carry the following information: the project title IT consultancy for advice and studies and software development and maintenance Framework service contract (OJ/25/06/2014-PROC/2014/023); the name of the tenderer; the indication Offer - Not to be opened by the internal mail service ; the address for submission of offers (as indicated in the invitation to tender letter) the date of posting (if applicable) should be legible on the outer envelope The outer envelope must contain three inner envelopes, namely, Envelopes A, B and C. The content of each of these envelopes shall be as follows: Page 5

6 1. Envelope A Administrative documents One original and one copy of: The signed, dated and duly completed Tender Submission Checklist using the template in Annex IX; The duly filled in, signed and dated Exclusion Criteria and Non-Conflict of Interest Declaration(s) as requested in section 3.1 and using the standard template in Annex II; The duly filled in, signed and dated Legal Entity Form(s) as requested in section and using the standard template in Annex III as well as the requested accompanying documents; The duly filled in, signed and dated Financial Identification Form 1 using the template in Annex IV; Financial and economic capacity documents as requested in section 3.2.2; The technical and professional capacity documents as requested in section 3.2.3; A statement containing the name and position of the tenderer s authorised signatory; and In case of consortia, a consortium agreement duly signed and dated by each of the consortium members specifying the company or person heading the project and authorised to submit a tender on behalf of the consortium (please see section 1.4 of these tender specifications). 2. Envelope B Technical proposal One original (unbound, signed and clearly marked as Original ) and one electronic copy on CD-ROM or DVD-ROM of the Technical Proposal, providing all information requested in section 4. All documents in electronic copy should be either Adobe Portable Document format (.pdf) or in standard Microsoft Office 2007/2010 format (i.e. doc and.xls) 3. Envelope C Financial proposal One signed original and four copies of the Financial Proposal, based on the format in found in Annex VII. Tenderers are welcome to submit in an environmentally friendly way, e.g., by choosing a simple and clear structure (list of contents and consecutive page numbering), double-sided printing, limiting attachments to what is required in the technical specifications (no additional material) and avoiding plastic folders or binders. This will not affect the evaluation of the tender Language Offers must be submitted in one of the official languages of the European Union. ECDC prefers, however, to receive documentation in English. Nonetheless, the choice of language will be not play any role in the consideration of the tender. 1 In the case of a consortium, only one Financial Identification Form for the whole consortium shall be submitted, nominating the bank account into which payments are to be made under the contract in the event that the respective tender is successful. Page 6

7 1.7 IT consultancy for advice, studies, and software development and software maintenance Confirmation of offer submission In order to keep track of offers due to arrive, tenderers who do not hand deliver their offers are requested to complete and return the form found Annex VIII. 1.8 Contacts between ECDC and the tenderers Contacts between ECDC and tenderers are prohibited throughout the procedure, except in the following circumstances: Written clarification before the deadline for submission of offers Requests for clarification regarding this procurement procedure or the nature of the contract should be done in writing only and should be sent by mail, fax or to: ECDC Attn: Procurement Office Stockholm, Sweden Fax: procurement@ecdc.europa.eu Each request for clarification sent to ECDC should indicate the publication reference and the title of the tender. The deadline for clarification requests is indicated in the timetable under section 1.2. Requests for clarification received after the deadline will not be processed. At the request of the tenderer, ECDC may provide any additional information or clarification resulting from the request for a clarification on the ECDC Procurement webpage: ECDC may, on its own initiative, inform interested parties of any error, inaccuracy, omission or other clerical error in the text of the contract notice or in the tender specifications by publishing a corrigendum on its website. Tenderers should regularly check the ECDC website for updates After the closing date for submission of tenders If, after the tenders have been opened, some clarification is required in connection with a tender, or if obvious clerical errors in the submitted tender must be corrected, the ECDC may contact the tenderer, although such contact may not lead to any alternation of the terms of the submitted tender Visits to ECDC premises No site visits at ECDC s premises are deemed necessary for this procedure Interviews No interviews are foreseen. Page 7

8 1.9 Division into Lots This tender is not divided into lots. The tenderer must be in a position to provide all the services requested Variants Not applicable 1.11 Confidentiality and public access to documents All documents presented by the tenderer become the property of the ECDC and are deemed confidential. In the general implementation of its activities and for the processing of tendering procedures in particular, ECDC observes the following EU regulations: Council Regulation (EC) No. 1049/2001 of 30 May 2001 regarding public access to European Parliament, Council and Commission documents; and Council Regulation (EC) No. 45/2001 of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data. The tender process will involve the recording and processing of personal data (such as a tenderer s name, address and CV). Such data will be processed pursuant to Regulation (EC) No. 45/2001. Unless indicated otherwise, a tenderer s replies to questions and any personal data requested by ECDC are required to evaluate the tender in accordance with the tender specifications and will be processed solely for that purpose by ECDC. A tenderer is entitled to obtain access to their personal data on request and to rectify any such data that is inaccurate or incomplete. If you have any queries concerning the processing of your personal data, you may address them to the ECDC Data Protection Officer dpo@ecdc.europa.eu. You also have the right of recourse at any time to the European Data Protection Supervisor for matters relating to the processing of your personal data 1.12 Contractual details Draft contract is attached to these technical specifications as Annex I. The terms and conditions of the draft contracts cannot be modified. Tenderers must confirm acceptance of these draft contracts and terms and conditions of the tender as part of their tender response. It is strongly recommended that Tenderers have the draft contracts checked and passed by their legal section before committing to submitting an offer. ECDC wishes to conclude multiple framework contracts with reopening of competition with a minimum of 3 and a maximum of 5 economic operators providing consultancy services for ICT for an initial period of two years, with two possible extensions of one year each, giving a maximum possible duration of four years. A framework contracts will establish the terms governing specific contracts to be awarded during a given period; in particular, with regard to price. Signature of the framework contract imposes no obligation on the Centre to order services. Only the implementation of the framework contract through specific contracts is binding for ECDC. Multiple FWCs with reopening of competition are awarded on the basis of offers and without any priority amongst contractors. The offers will be considered as maximum prices for the reopening of competition. For each specific project ECDC will send a request for services to all contractors on the list. A specific contract will be signed with the awarded contractor after evaluation of the best offer according to the award criteria in section 4. The framework contract will be implemented via specific contracts on a time and means (TM) basis. Page 8

9 Each specific contract will contain details of deliverables and timelines for particular services to be provided Contract volume The volume of the contract shall not exceed EUR 20 Million (twenty million euro) for a maximum period of four years Additional information By virtue of article 134(1)(f) and article 134(3) of the Rules of Application of the Financial Regulation, ECDC reserves the option to launch further negotiated procedure, with the contractor chosen as a result of the present call for tender, for new services consisting in the repetition of similar services during the three years following the signature of the original contract. Page 9

10 2. IT consultancy for advice, studies, and software development and software maintenance Terms of reference The terms of reference will become an integral part of the contract that may be awarded as a result of this tender procedure. 2.1 Introduction: IT in ECDC The Unit is providing equipment to users, software services by in or outsourced means, hosting, maintenance and support services. IT assets in ECDC are since June 2012 centralised in a unit of circa 35 staff plus equivalent number of in-house consultants. ECDC uses innovative and leading edge technologies to provide effective and secure information access, business supporting applications and computing services to support ECDC in its mission to identify, assess and communicate current and emerging threats to human health posed by infectious diseases. 2.2 The technology standards ECDC hosts and develops several applications for internal and external use. For methodological approach to the development and life cycle management of Information Systems several methodologies mainly Agile and unified process, are used. The supporting tools and documentations are based on UML. The recommended Web based architecture is layered and relies on well recognised Object-oriented Analysis and Design (OOAD) and Object-oriented Programming (OOP) best practices and techniques. 2.3 The environments The presentation tier, in the client, is built on HTML pages; The business tier relies on an application server. This application server is either a SharePoint application server, or an ASP.NET server; The persistence tier consists in MS SQL servers; The development environment is based on Microsoft Visual Studio and Microsoft Team Foundation server. 2.4 The information systems ECDC hosts a number of administrative applications as well as business critical operational applications. The current systems are listed in section New systems are anticipated TESSy (The European Surveillance System) The European Surveillance System (TESSy) is a highly flexible metadata-driven system for collection, validation, cleaning, analysis and dissemination of data. Its key aims are data analysis and production of outputs for public health action. All EU Member States (28) and EEA countries (3) report their available data on communicable diseases (49) as described in Decision No 2119/98/EC to the system. Apart from routine surveillance, TESSy has replaced the data collection systems in place for the Dedicated Surveillance Networks (DSNs) to provide experts with a one-stop-shop for EU surveillance data. Prior to May 2005 when ECDC was established, there were 17 DSNs that collected data on a variety of diseases. All Member States submitted data individually to every DSN, using different file specifications. With TESSy the ECDC aims at: With TESSy the ECDC aims at: Standardisation of data collection on infectious diseases surveillance; One single point of reporting and retrieving data; Standardisation of reports based on surveillance data; Providing a consistent overview of the current situation in the EU. Page 10

11 Technologies: ASP.Net, C#, MS SQL, SSRS, SSIS, AppliedMaths BioNumerics Epidemic Intelligence EPIS The Epidemic Intelligence Information System (EPIS) is a communication platform for the exchange of non-structured and semi-structured information regarding current or emerging public health treats with a potential impact for the EU. It aims to ensure coordination and to strengthen collaboration among the various national public health authorities regarding the early detection and timely response to communicable disease related health threats. Existing functionality of current EPIS installations includes: Urgent Inquiries discussion forums both Ad-Hoc and permanent; Alerts and announcements HelicsWin Technologies: SharePoint, C# HelicsWin.Net is a tool for surveillance of healthcare-associated infections (HAI) in Intensive Care Units (ICUs). The tool will be used by hospital/icu surveillance staff to enter, export and analyse data collected following according to the ECDC HAIICU protocol and an optional validation dataset. HelicsWin.Net is a free standalone software (freeware distributed on ECDC website), which can be translated and customised using user variables. Technologies: WinForms, C#, MS Access Document Management System (DMS) ECDC Portal ECDC Intranet ECDC Extranet The document management system (DMS) is a secure central repository for all its official documents. The system will automatically manage versions of the documents, control access based on user permissions, and monitor any changes to the document status. Technologies: SharePoint, C# ECDC portal is the corporate web portal of ECDC. Technologies: SharePoint, C# Intranet is both the communication tool for ECDC staff but also the platform for collaborative workspaces for internal use. Technologies: SharePoint, C# The ECDC extranet is a platform for external collaborative workspaces for ECDC. ECDC extranet provides basic tools for collaboration like discussion forum, announcements, common calendar, alerts and document sharing. Technologies: SharePoint, C# Page 11

12 2.4.8 TS (Terminology Server) IT consultancy for advice, studies, and software development and software maintenance TS (Terminology Server) the goal of ECDC TS is to support / ensure semantic interoperability among ECDC ICT applications. ECDC TS application provides terminology data (terms, their attributes and their semantic relations) in six ECDC relevant shared domains (as e.g. diseases, pathogen organisms, etc.) and application specific value sets. The TS is a bespoke application that has human and machine user interface, communicating via standard web services. Applications querying the TS will get well formed XML files in standard SKOS format. This application is in production. Technologies: ASP.Net, C#, MS SQL Knowledge Navigation & Enterprise Search (KN&ES) The KN&ES is a Microsoft SharePoint FAST search engine implementation that retrieves information in parallel from several ECDC content providing applications, using semantic support by rich content describing metadata. Technologies: SharePoint, FAST, C#, Managed Metadata Service EULabServe EU Lab directory which an online directory of laboratories and their specialisation in microbiology tests, the project scope is create an online form that can completed by 500 plus laboratories to document their specialisation in microbiology Technologies: ASP.Net, C#, MS SQL MIS (Management Information System) The Management Information System (MIS) is an application that gives an overview of ECDC activities as described in its Annual Working Programme, in compliance with ECDC Multi-annual Strategy. It enables to view, plan and monitor activities in a user-friendly way. Technologies: Silverlight, C#, MS SQL CRM (Customer management system) CRM stands for Customer Relationship Management but at ECDC the term customer could be replaced by stakeholders The central component of the CRM solution is the creation of a single shared stakeholder database allowing information to be collected once but used many times Project s goal is to set CRM to be the primary business system: across the whole of ECDC, for maintaining details of contacts with which the organisation engages in which the relationships with these contacts are managed to provide a view of the entirety of the nature of the relationships that ECDC has with this broad range of contacts, in order to add business context to the core contact information - and for CRM to represent a complete, consistent & contextrich view of these relationships Page 12

13 Technologies: MS Dynamics, SharePoint, MS Forefront Identity Management SARMS SARMS (Scientific Advice Repository and Management System) is a tool to manage scientific advice Requests directed to ECDC. ECDC Intranet is based on SharePoint Technologies: SharePoint, C# 2.5 Description of the services & scope of the contract The services expected consist of the provision of skilled individuals to participate in project teams to contribute in delivering IT services to the Centre (IT consultancy for advice, studies, software development and software maintenance). These services will be subject to conditions that are set out in a form of service level agreement (SLA). A model of the SLA is in Annex X Practicalities for service delivery Personnel It is the Tenderer s responsibility to propose an adequate team organisation (including structure, responsibility allocation and reporting lines), the necessary set of profiles and team size to perform the activities and deliver the required services. The contractor shall nominate an Account Manager, who will be the point of contact for technical and operational issues related to the provision of the services. This Account Manager shall be in charge of: Human resources management of the contractor's personnel; Quality management and reporting; Financial management; Organisation of follow-up meetings. This Account Manager should have experience of at least 3 years in the fields listed above. The working language (written and spoken) is English. The Account Manager must be reachable during the normal working hours of ECDC that is between 08:00 until 18:00 CET Service prices Service prices shall include all general expenses as well as expenses directly related to the provision of the services such as company management costs, social security costs, and travel and office expenses. The offered prices in the framework contract are considered as maximum prices. The contractor may choose to offer lower prices in the specific reopening of competition Languages Fluent working knowledge of English is required for all profiles Training As a rule, ECDC will not take charge of the training of the contractor s consultant. The contractor needs to plan at least 5 days training course per year for its consultant. Page 13

14 On the other hand if ECDC asks the contractor s consultant to follow a training necessary for the work (e.g. Business procedures or application functionalities), it is considered as a normal working day paid by ECDC Declaration of absence of interest and confidentiality undertaking A declaration of absence of interest and undertaking of confidentiality signed by each consultant will be asked before starting a new assignment at ECDC. A model declaration is in Annex XII Replacement of consultant (staff or freelancer) and notification of illness The contractor must ensure a high degree of stability of the consultant providing services and a high degree of service quality. These requirements will be followed up through performance monitoring in regular meeting with the chosen contractor. It shall be the contractor s responsibility to manage the replacement of personnel to ensure that knowledge and information are transferred without an interruption of the services and that a high level of service quality is maintained at all times. At ECDC s demand, the contractor must replace personnel who prove incapable of carrying out the specified tasks to the required standards. The contractor shall give at least one month s written notice to ECDC for request of any personnel change. In case of replacement of consultant, the contractor is in charge of maintaining the continuity of the services. Regardless of the cause of the consultant replacement, ECDC cannot be charged for any extra cost (including hand-over activities and training) owing to consultant replacement. The replacement personnel will be given sufficient training during an adequate handover period, so that he/she may be immediately operational when the original candidate is withdrawn. Any such replacement and training, if required, will be carried out at no additional cost to ECDC. In case of 'force majeure', if the original personnel is no longer able to carry out the work, the contractor is obliged to inform ECDC, immediately provide a competent replacement personnel and arrange sufficient training (during an adequate handover period where possible) to guarantee continuity of the service provided to ECDC. Any such replacement will be effected at no additional cost to ECDC. In case of replacement of consultant, the handover period must be 10 working days, free of charge for ECDC. If no handover is possible and additional training is needed for the replacement person, 15 working days must be performed free of charge for ECDC by the replacement person. In case of replacement of consultant, the contractor must propose a minimum of two replacement persons with the required qualifications and experience for the profile. If the contractor does not propose suitable replacement, ECDC may terminate the specific contract according to II If a consultant designated by the Contractor to undertake the performance of specific contract is taken ill and is unable to come to the office, the Contractor shall notify the ECDC contract manager before on the first day of suspension of the provision of services and shall indicate when services will resume. The consultant in question should also notify the project manager directly Working hours For times and means delivery, a normal working day corresponds to 8 hours (40 hours per week). The daily working time frame is between 8:00 CET and 18:00 CET and the presence Page 14

15 is normally required between 9:00 CET and 12:00 CET and between 14:00 CET and 16:00 CET (15:30 CET on Fridays). In exceptional cases of extended services (e.g., continuous support service between 8:00 CET and 18:00 CET), specific times can be requested by ECDC (e.g. 8:00 CET to 16:00 CET or from 10:00 to 18:00) Stand by duty service Upon request stand by duty service may be required. The conditions and prices offered for the stand by duty service should be described in the offer. The consultants would be on weekly basis rotation taken in stand by duty mode one each week. During outside office hours (between 18:00 CET and 8:00 CET), weekends (Friday 18:00 CET until Monday 8:00 CET) and ECDC holidays (between 18:00 CET and 8:00 CET) the consultant will be provided with a phone and laptop and should be available to perform work in requested by ECDC. Primary the stand by duty service will be provided via remote access off site, but in case of need the consultant should be available on site within 1 hour. While on standby duty, the consultant should always be available on phone and SMS and should check on the weekend twice a day (in the morning and in the afternoon) for service requests via Overview of the consultancy profiles required Senior IT Adviser Enterprise Architect Quality Expert Project manager Software Architect Business Analyst Developer Interface Designer Information Architect GIS Developer Business Intelligence Developer Application Tester Technical writer IT Auditor Specifications of the profiles For each of these profiles the following information regarding requirements is provided: Description of main tasks These are examples of the tasks that will be expected of a person proposed with the required profile. This list is not exhaustive and is to be regarded as a good indication. General competencies and skills A list of the competences and skills that a person with this profile is expected to possess. Required proficiency in Information technologies Page 15

16 Indications on the specific expertise on tools and knowledge or methods and standards that could be requested. The suggested list is not exhaustive, but could be considered as good examples Education and Work Experience The minimal education qualifications and experience that is required for the profile Senior IT Advisor Description of main tasks: Development of IT vision and strategy Advice in IT governance and management, hardware and software, telecommunication, information systems, security, quality, policies implementation, information systems and architecture, software development Analysis and evaluation of organisational structures General competencies and skills Training and coaching competencies and skills; excellent oral and written and charismatic communicator; Required proficiency in Information technologies Good knowledge in IT consulting matters; Education and work Experience University degree with minimum 6 years of experience in IT OR non university degree with minimum 12 years of experience in IT; Experience in Support/coach the participants of governance bodies in their respective tasks. Proven work experience as senior consultant in various organisations Enterprise Architect Description of main tasks: Development and implementation of IT long term strategy and enterprise architecture Development and enhancement of enterprise architecture roadmap Assistance with the implementation of the enterprise architecture Enterprise Architecture maturity assessment Enterprise architecture analysis of organisational structures Enterprise architecture analysis of information systems portfolios Enterprise architecture analysis of enterprise business processes Corporate Data flow analysis IS costs/benefits analysis General competencies and skills In depth knowledge of enterprise architecture Good knowledge of business processes analysis Knowledge of software maturity models Strong capacity in writing and presenting studies Ability to participate in multi-lingual meetings, excellent communicator. Capability of working in an international/ multicultural environment Required proficiency in Information technologies Proficiency of testing methodologies and tools Good knowledge of the CMMI (Capability Maturity Model Integration) Good knowledge of information systems lifecycle Page 16

17 Good knowledge in IT consulting matters Knowledge in Project Management tools (Microsoft Project); Knowledge in Unified Modelling Language (UML); Knowledge of software development methodologies (e.g. SCRUM) Education and work Experience University degree with minimum 6 years of experience in IT OR non university degree with minimum 12 years of experience in IT; Strong experience in consulting Good Experience in enterprise architecture models and tools Experience in business processes modelling Proven experience with quality procedures Strong experience in the realization of studies Quality Expert Description of main tasks: Conduct quality assessments of process areas or systems. Elaboration of quality plan Elaboration and maintenance of quality control procedures Provision of quality plans and service level agreements, IS Quality control and evaluation Provision of quality studies, quality assessments or other quality matters associated with information system projects Definition, elaboration and management of quality tests Advice on quality improvements Assistance in the implementation of project management methodology General competencies and skills In-depth knowledge of quality assurance and quality control In-depth experience with quality procedures Experience in training of CMMI principals to high level managers and experts; Experience in process definition and implementation related tasks related to organisation change (e.g.: Organisation of the testing, ); Strong capacity in preparing and writing studies Strong capacity to give high level presentations. Ability to apply high quality standards Ability to participate in multi-lingual meetings, excellent communicator. Capability of working in an international/ multicultural environment; Required proficiency in Information technologies Proficiency of testing methodologies and tools Proficiency in COBIT, VAL-IT and CMMI Good knowledge of information systems lifecycle Good knowledge in IT consulting matters Knowledge in Project Management tools (Microsoft Project); Knowledge in Unified Modelling Language (UML); Knowledge of software development methodologies (e.g. SCRUM) Ability to train/coach in COBIT and VAL-IT Principles; Education and work Experience University degree with minimum 6 years of experience in IT OR non university degree with minimum 12 years of experience in IT; Page 17

18 Project manager IT consultancy for advice, studies, and software development and software maintenance Minimum 4 years of IT professional experience Strong experience in IT Quality Assurance and Quality Control Hands on experience in IT Governance models and implementations; Proven work experience as COBIT, VAL-IT and CMMI expert for a minimum of 10 year experience ideally certified; Proven experience with quality procedures (e.g. ISO 10006:2003) Knowledge of ISO 9000 quality standards Knowledge of testing standards (e.g. ISO 17015), methodologies and tools Description of main tasks: Manage by own or delegated means projects throughout the lifecycle, and ensure the development and implementation of information systems to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality. Propose for project strategies, planning, definition of tasks and deliverables, review of project deliverables, quality control, risk analysis and management, status reports, problem reporting and management systems, follow up and organisation. Guide the project team in charge of project activities and review their deliverables. Ensure that results, deadlines, budget and resources are met; Participate in functional working groups and progress meetings; Estimate costs, timescales and resource requirements for the successful completion of each project to agreed terms of reference; Prepare and maintain project and quality plans and tracks activities against the plan, provide regular and accurate reports. Monitor timescales and resources used, and take action where these deviate from agreed tolerances. Ensure that delivered systems are implemented within these criteria. Manage the change control procedure gaining agreement for revisions to the project from project sponsors. Provide effective leadership for the project team ensuring that team members are motivated and constantly developing their skills and experience. General competencies and skills Project management; Usage of project management tools; Good technical knowledge on the projects aspects; Good reporting methods; Ability to give presentations; Ability to apply high quality standards to all tasks; good communication skills; Capability of working in an international/multicultural environment, rapid selfstarting capability and experience in team working, understanding the needs, objectives and constraints of those in other disciplines and functions; Leadership capability; Excellent commitment thru agreed delivery timelines for agreed scope and budget Quality and result driven Required proficiency in Information technologies Proficiency in Project Management methodologies (like PRINCE2, Agile project management); Proficiency in Project Management tools (Microsoft Project); Page 18

19 Knowledge in Unified Modelling Language (UML); Valid certification in PMI Education and work Experience University degree with minimum 6 years of experience in IT OR non university degree with minimum 12 years of experience in IT; Minimum 4 years of experience in Project Management of computer software construction. Practical experience with development methodologies and the system development life-cycle is indispensable; Experience with agile software development (for instance, Scrum) or other iterative development processes (for instance, RUP); Minimum 1 year of experience in a project management tool; Proven experience with quality procedures; Software Architect Description of main tasks: Producing technical architectures that are modifiable, dependable and scalable; translating business requirements into conceptual, logical and physical data models; Evaluating projects from a technical stance, guaranteeing that the development methods used are correct and practical; Manage the development and implementation of information systems to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales, and quality; Working with clients and advising them on key architectural decisions concerning the platform and the supporting technologies; Delivering solutions to customers including database consolidation, implementation, and application integration with stress on architectural services. Providing the technical connection between the project managers and developers ; Development and enhancement of architecture; General competencies and skills High analytical skills; Knowledge of IT standards; Project management. Good technical knowledge on the projects aspects; Good reporting methods; Capability of integration in an international/multicultural environment; Rapid self-starting capability; Willingness to work in a team; Ability to cope with fast changing technologies used in application developments; Required proficiency in Information technologies Proficiency in Unified Modelling Language (UML); Proficiency in object oriented design (OOD); Proficiency in Object Oriented Programming (OOP); Good knowledge on Microsoft technologies; Good knowledge on Microsoft.NET or Microsoft SharePoint environments; Education and work experience University degree with minimum 4 years of experience in IT OR non university degree with minimum 6 years of experience in IT; Page 19

20 Experience with newly development projects and maintenance projects; Minimum 2 years of experience on ICT architecture; Experience with agile software development (for instance, Scrum) or other iterative development processes (for instance, RUP); Experience with standardisation in ICT; Business Analyst Description of main tasks: Requirements elicitation, prioritization and analysis Document elicitation results Prepare requirements packages Communicate requirements and adapt communication tone to various stakeholders Assess capability gaps between identified needs and organization s capabilities Define solution scope Define assumptions and constraints Verify and validate requirements Evaluate solution performance Manage requirements traceability Assist strategic stakeholders in defining business needs Produce and maintain Business Analysis outputs, including use cases, requirements, mock-ups, user stories, other UML diagrams Conduct Feasibility Studies for IT and non-it projects Support business owners in writing Opportunity and Value Studies for IT and non-it projects Assist business owners with articulating vision and writing business cases Provide input and collaborate with the testing team members on test plans Assist with system configuration during solution deployment Assist business users managing applications to organize structure and content according to information architecture best practices Taking an active part in an agile development environment (Scrum) General competencies and skills Good team player spirit Capability to integrate in a multicultural environment Articulate in human relations, as it s required to play a liaison role between business and technical users Rapid self-starting capabilities Excellent English language skills, both written and verbal Analytical skills and problem solving abilities Good knowledge of current IT domain in general, up to date with the latest in technology Ability to rapidly generate solutions Ability to understand and to efficiently summarize large quantities of information Excellent presentation skills Required proficiency in Information technologies UML proficiency Ability to work in an agile environment Advanced skills in Microsoft Office applications, specifically Word, Excel and Outlook Knowledge of MS Project is preferred Page 20

21 Preferably knowledge in working with Microsoft s Team Foundation Server (TFS) Education and work experience University degree with minimum 4 years experience in IT OR non university degree with minimum 6 years experience in IT Proven experience of at least 3 years of business analysis work, including the ability to elicit clear business requirements Developer Description of main tasks: Programming/maintenance of applications; Prototyping; Testing of applications; Installation and configuration of applications; Migration and updates of applications; Definition and integration of technological components; Integration with other applications; Assistance with the implementation of the architecture; Creation/maintenance of databases; General competencies and skills Capability of integration in an international/multicultural environment; Rapid self-starting capability; Willingness to work in a team; Ability to cope with fast changing technologies used in application developments; Required proficiency in Information technologies Proficiency in Unified Modelling Language (UML); Proficiency in Object Oriented Programming (OOP); Hands on experience with development with C# in Microsoft.NET or Microsoft SharePoint environments; Good Knowledge on Microsoft Team Foundation Server; Good Knowledge on relational databases (Microsoft SQL); Education and experience University degree with minimum 3 year experience in IT OR non university degree with minimum 6 years of experience in IT; Minimum 2 year of programming experience in MS environment (.NET and/or SharePoint); Experience with newly development projects and maintenance projects; Experience with agile software development (for instance, Scrum) or other iterative development processes (for instance, RUP); Experience with relational database (MS SQL); Interface Designer Description of main tasks: Design and development of user interfaces; Implementation of a user interface following the graphical guidelines and examples; Programming of the graphical user interface; Making sure that a user interface works well in a predefined set of browsers and versions of browsers; Page 21

22 Definition and creation of graphical contents; User ergonomics; Create/find new GUI components/images when no such components exist since previously; General competencies and skills Capability of integration in an international/multicultural environment; Rapid self-starting capability; Experience in team working; Required proficiency in Information technologies Proficiency in latest versions of HTML, CSS; Proficiency in JavaScript and AJAX techniques and technologies Knowledge on IT technologies used in graphical design (Adobe family); Knowledge of ergonomics regarding man/machine interfacing; Education and work experience University degree with minimum 1 year experience in user interfaces or graphical design OR non university degree with minimum 2 years of experience in user interfaces or graphical design; Information architect Description of main tasks: Define, structure and describe the data and metadata Database base design and input to information systems design, information architecture in the context of the analysis and design of the data stored by information systems, concentrating on entities, their attributes, and their interrelationships. Coordinate database and software issues with other IT organizations including applications and operations. Assists in troubleshooting and technical system support General competencies and skills Ability to express complex technical concepts effectively, both verbally and in writing Capability of integration in an international / multicultural environment Ability to work well with people from many different disciplines with varying degrees of technical Experience in working according to Standard Operating Procedures Required proficiency in Information technologies Knowledge of relational database technology, transaction processing procedures, and advanced modelling and design tools Proficiency in using SQL (preferably MS-SQL server) for handling large and complex data sets. Education and experience 7 years of data base design and or programming experience University degree with minimum 3 years of experience in data management. OR non university degree with minimum 6 years of experience in data management Page 22

23 GIS Developer IT consultancy for advice, studies, and software development and software maintenance Description of main tasks: Programming/maintenance of web-gis applications and mobile apps. and integration of ECDC spatial data infrastructure Write scripts to automatize geoprocessing tasks and production of web maps Installation, configuration and testing of GIS applications; Technical support for the creation of web map services; Migration and updates of web-gis applications; web map services and geoprocessing services. Definition and integration of technological components; Integration with the ECDC Spatial Data Infrastructure (back-end and front end clients) Assistance with the implementation of the architecture; Creation/maintenance of ESRI SDE and MS SQL databases; Prototyping General competencies and skills Capability of integration in an international/multicultural environment; Rapid self-starting capability; Proven ability to work in a team; Ability to cope with fast changing technologies used in application developments; Required proficiency in Information technologies Proficiency with Geographical Information Systems (GIS) integration and development in.net environment using ArcGIS Server, Arc Advanced, ArcObjects and ArcGIS Online (Esri's ArcGIS APIs) Proficiency HTML, CSS, JavaScript, JQuery and other related JavaScript libraries that include AJAX, JSON, and Dojo toolkits Good knowledge on development with C# in Microsoft.NET or Microsoft SharePoint environments; Good Knowledge on Microsoft Team Foundation Server Good knowledge on relational databases (Microsoft SQL and ESRI SDE) Education and experience University degree with minimum 4 years of experience in IT OR non university degree with minimum 6 years of experience in IT Advantageous at least one certification in o ESRI Enterprise System Design Associate 10.1 o ESRI ArcGIS Desktop Associate 10.1 o ESRI Web Application Developer Associate 10 Minimum 2 years of programming experience in MS environment (.NET and/or SharePoint) within GIS projects Experience developing with Esri s Web API s for JavaScript. Experience with development and publishing of geoprocessing services using ESRI Spatial analyst, Model Builder and Python Experience with relational database (SDE and MS SQL) including table design, stored procedure design and development. Experience with agile software development (for instance, Scrum) or other iterative development processes (for instance, RUP); Experience developing and integrating with Geospatial Map and Web Services Page 23