CURIE POLICY WORKSHOP UPDATE ON RISK MANAGEMENT PROGRAMS

Transcription

1 CURIE POLICY WORKSHOP UPDATE ON RISK MANAGEMENT PROGRAMS

2 UPDATE ON RISK MANAGEMENT PROGRAMS e-learning Travel Risk Awareness International SOS Lab Safety S2 Learning Medical and Travel Security Assistance ERM Survey

3 e-learning Travel Risk Awareness International SOS Medical & Security Practical Scenarios Real Life Cases Bite-Size Modules 3 15 minutes Completed in any order Available July 1, 2015

4 e-learning Basic Lab Safety S2 Learning Identifying and Controlling Hazards Preventing Laboratory Accidents and Incidents Responding to Laboratory Emergencies 20 Minute Modules Final Test

5 Assistance - International SOS Medical Assistance & Evacuation Services Emergency Medical Evacuation/Repatriation Arrangement of medical treatment on route Repatriation of mortal remains 24-hour access to 1200 International SOS doctors and nurses 24-hour access to assistance professionals

6 Medical Assistance & Evacuation Services Access to members-only International SOS clinics Referrals to medical and dental facilities 89,000+ vetted by Intl. SOS Communications with family and member s personal physicians (at home) Detailed reviews of members travel itineraries, by Intl. SOS medical and security experts

7 Arrangement of outpatient and inpatient medical care Inpatient admission and coordination with receiving physician Guarantee of medical expenses Comprehensive medical monitoring Outpatient case management

8 Arrangement of care for companion and family Companion ticket Airfare for relative or friend to join hospitalized member Ground transport and accommodation Arrangement for minors to return to country of residence during medical crisis

9 Security Assistance and Evacuation Services Emergency security evacuation 24-hour access to global team of 200 security experts General security advice Access to security hotline Security services and emergency response planning

10 24-hour access to emergency travel-related services Emergency ticketing/hotel arrangements Dispatch of cash, travel documents and credit cards Legal advice referrals Embassy and consulate referrals Translation/interpreter services Lost luggage assistance International SOS Assistance App

11 Membership Resources Members Website Country/City Guides Online Reports alerts Topic or Event Specific Reports (Eg. Ebola) Utilization Resources Mobile Application Membership Cards Client Toolbox

12 Travel Tracker Ensures users can quickly see risk exposure and respond quickly when required Incident Management with impact radius Interfaces with Intl. SOS Medical and Security teams when needed Automatic updates to any at risk developments Built in features include SMS two way messaging, Mobile check-in (via app) Travel Tracker Mobile Application

13 Travel Tracker Communication Functions Communicate with travelers to keep them notified of latest developments Tool allows users to and/or SMS directly Pre-travel advisory s Automatic information sent when trip is booked Updates sent to travelers after trip booked and prior to departure

14 Assistance - International SOS Pricing $2.00 per Full Time Equivalent/Employee for assistance membership and tracking $1.00 per FTE if just assistance

15 ERM Survey Marsh Mark Aiello Determine interest in ERM training Determine maturity level of current ERM programs Determine where focus should be 1 2 day sessions Develop/advance ERM initiatives