STATE BANK OF INDIA, SYDNEY BRANCH (Incorporated in India with limited liability to our company's members) ARBN AFSL

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1 STATE BANK OF INDIA, SYDNEY BRANCH (Incorporated in India with limited liability to our company's members) ARBN AFSL Suite 2 & 3, Level George Street Sydney, NSW 2000 Tel: Terms and Conditions International Money Transfers (IMTs) are electronic payments of cleared funds that are credited directly to a nominated bank account almost anywhere in the world. They are a fast and reliable way of making international payments. We recommend that you read all terms provided in this document relating to IMTs and that you ask us about any issues that concern you. 1. Use of a Correspondent State Bank of India Sydney (SBIS) may use the services of another bank ('the Correspondent Bank') or agency ('the Correspondent Agency') or another branch of State Bank of India (SBI) to give effect to the instructions of the Applicant. A Correspondent bank or Correspondent Agency or a SBI branch overseas may charge additional fees or charges and either: a. deduct those fees or charges from the funds transferred to the beneficiary by the Applicant, so that the beneficiary may receive less than the amount sent by the Applicant; b. or pay the funds transferred by the Applicant to the beneficiary by debit to SBIS account held at the Correspondent Bank or Correspondent Agency or SBI branch, with those fees and charges. The Applicant must then reimburse SBIS for those fees and charges debited to SBIS account by the Correspondent Bank or Correspondent Agency or SBI branch. 2. SBIS fees and charges SBIS fees and charges are as follows: Providing the TT service $15.00 Making amendments to original payment details (in addition to the fee for initially providing the service) Making enquiries regarding a payment to the beneficiary (for example querying the non receipt of funds) Return of the payment by the Correspondent (in addition to the fee for initially providing the service) $30.00 plus any out of pocket expenses incurred by SBIS $30.00 $30.00 plus any out of pocket expenses incurred by SBIS All SBIS fees are denominated in Australian dollars. These fees do not include any fees and charges that a Correspondent Bank, Correspondent Agency or SBI branch may charge. 3. Delayed Payment The transfer of funds will normally be received within 48 hours by the branch of SBI / Correspondent Banks (The Expected Time). If the branch / Correspondent is not the beneficiary's branch / bank, it may take additional time to on forward funds to the beneficiary's branch / bank. Further delay may occur in cases if the beneficiary's branch / bank is not a branch of SBI. Cancelling the TT after it has been requested (in addition to the fee for initially providing the service) $30.00 plus any out of pocket expenses incurred by SBIS The transfer of funds may be delayed past the Expected Time due to circumstances beyond SBIS' control (which include but are not limited to) cut off times for transmissions imposed by cut off time imposed by the Correspondent Bank, Correspondent Agency or SBI branch; delays or complications in post or Revised 19/04/2007 Page 1 of 6

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3 that we obtain from you or from any one else, regardless of how or when it comes to us. If you are a company, then: by applying for this service ('the service'), you agree and consent to the matters following. If you supply us with personal information about an individual, you agree to tell that person that: (a) (b) (c) (d) we are holding personal information about that person and he or she can contact us at any of our branches; personal information collected about that person will be used for the primary purpose of assessing your application for the requested service and, if your application is approved, for the initial establishment of the service and then for the subsequent administration and eventual finalisation of your service and that without that personal information, this purpose cannot be fulfilled; personal information collected about that person will usually be disclosed to any of us and to the following types of organisations- (i) regulatory bodies, government agencies and law enforcement bodies; and (ii) other parties we are authorised or required by law to disclose information to. that person has the right to access and correct personal information we hold about him or her. If you are not a company then: by applying for this service ('the service'), you agree and consent to the matters following. We collect and will collect your information primarily for the purpose of the initial establishment of the service and then for the subsequent administration and eventual finalisation of the service. You agree and consent to us using and disclosing your information for this purpose. You also agree whether you are a company or an individual and consent to us using or disclosing your information for each of the following additional purposes: (a) (b) (c) performing our internal administration and operations including accounting, risk management, record-keeping, archiving, systems development and testing, credit scoring and staff training; compliance with legislative and regulatory requirements; and prevention and investigation of crime or fraud to protect your interest and our interest. Code of Banking Practice If you are an individual or a small business (as defined in the Code of Banking Practice), the Code of Banking Practice applies to this product. Making a Complaint If SBIS makes a mistake, or SBIS service does not meet your expectations, SBIS wants to know. Internal Dispute Resolution For resolution to your complaint: Contact us on or Write to us at Suite 2 & 3, Level 12, 234 George Street Sydney NSW 200 Attention: CEO, State Bank of India Sydney Branch or us at ceo@sbisyd.com.au or You can call on us in person, weekdays between 9.00 am to 4.00 pm. In most cases, we will be able to solve your problem on the spot. If we are unable to do so promptly, then we will take responsibility to work with you to resolve the matter within 21 working days. If this is not possible, we will keep you informed of our progress and how long we expect it will take to resolve your complaint. External Dispute Resolution If you are not satisfied with the steps taken by SBI to resolve the complaint, or with the result of our investigation, you may wish to contact an alternative financial services dispute resolution scheme. Revised 19/04/2007 Page 3 of 6

4 Banking & Financial Services Ombudsman Ltd G P O Box 3A, Melbourne Vic 3001 Telephone: Fax: Internet:http: // Glossary In this document, the following words have the following meanings: You The person or persons named as Applicant in this document. If details of more than one person are given, then "you" means all of them together and each of them individually. Correspondent Another bank or agency chosen by SBIS to convey the funds directly or indirectly to the beneficiary and includes any intermediary correspondent. Delayed Payment Occurs when a transfer of funds occurs, for some reasons outside of SBIS' control, more than 48 hours after SBIS has accepted your instructions. Revised 19/04/2007 Page 4 of 6 Revised 08/03/2005 Revised 08/03/2005

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