Expert Services. Account Management Jurisdictional Equipment Inspections Risk Control Claim Management

Transcription

1 Expert Services Account Management Jurisdictional Equipment Inspections Risk Control Claim Management

2 Services to Support Your Clients Fast-evolving Equipment Breakdown Needs Insurance deals aren t made or broken over equipment breakdown coverage. But business relationships could be. Consider the insured who is fined by the state for a late boiler inspection; or the high-risk customer who suffers a catastrophic breakdown that was never identified as a possible problem. Guess who they ll likely call first? You, their agent. How do you respond? If you work with Travelers Boiler & Machinery, chances are you receive very few such calls. You ve been able to provide your customers with the customized equipment breakdown insurance they need to cover their current and emerging technology exposures. You ve also received support to help your customers identify and mitigate today s and tomorrow s risks from the start. Under the banner of IndustryEdge a suite of specialized insurance products and services customized to the particular needs of a broad spectrum of industries Boiler & Machinery offers its EnergyMax 21 SM equipment breakdown coverage and provides the following critical support services. Account Management for a Complicated World We ll work with you and your customer to develop an overall program to manage your customer s risks. You ll have access to our engineers, risk control consultants and claim handlers. Together we can discuss your client s short-term needs and long-term risk control goals, then work to develop a customized insurance program and inspection plan that helps them achieve those goals. Our risk control consultants can assist your clients with: > Equipment maintenance training > Exposure evaluations > Special inspection reporting and distribution > Non-destructive testing coordination > Contingency planning On-time Jurisdictional Equipment Inspections Getting ready for an inspection takes time and can halt operations while the boilers are shut down and then opened up so the inspector can crawl inside to look for unsafe operating conditions. Now consider the wasted time, frustration and lost production that occur if the inspector is late or doesn t show. At Travelers, we understand how important it is to both your agent-client relationship and your client s business that our inspectors be on time. We re the number one on-time boiler inspection provider in many states that track such performance. We have more than 170 risk control consultants who hold a National Board of Boiler and Pressure Vessel Inspectors commission. With Travelers equipment breakdown coverage,

3 inspections performed across more than 70 separate jurisdictions in North America are done at no additional charge. We can also help your customers identify their boilers or pressure vessels which require inspection as well as assist them in navigating varied and ever-changing state and municipal inspection laws. Easy Options Available for Jurisdictional Inspection Scheduling Travelers offers an Inspection Help Line to assist you and your customers with setting up inspections. Even if your inspector is on the road, Travelers Risk Control is committed to 24-hour phone response to inspection requests and questions. You can reach us in three ways: > By phone > By fax > By Prevent Losses with Equipment Breakdown Risk Control Surveys and Consulting Services Let s be frank. Sometimes taking the time to do a risk control survey can be a bother to your busiest clients and a hassle to you who helps to coordinate it. This potentially bothersome task, however, can be well worth the effort. Findings can be unexpected or strategically planned. Whether it s the extra glance or a second walk-through that reveals an unforeseen risk, or a survey that focuses on the risks of industry-specific equipment, the fresh eyes of our experienced engineers can identify risk and recommend how to mitigate it, saving your clients time, money and possible injury. With Travelers, you ll be able to tap into 100-plus years of expertise in equipment breakdown insurance. Today, we re one of the fastest-growing carriers in this line of business. Travelers Risk Control has more than 750 risk control consultants; a certified analytic laboratory; a toll-free customer service help line; and a risk control Web site, offering risk control information, resources and training opportunities. Our Risk Control unit provides the following services and testing: Surveys Your clients can obtain, through surveys, valuable insight into the condition and maintenance requirements of all types of their equipment. Travelers offers equipment breakdown risk control surveys to industries as diverse as manufacturing, generating utilities, petrochemical processing, healthcare, cold storage, food processing, building management and numerous others. Once completed, our risk control consultants can develop loss-prevention recommendations in key areas, including: > Equipment fabrication standards > Equipment protection technologies > Maintenance standards and practices > Condition monitoring technologies > Visual and remote inspection techniques > Non-destructive testing technologies > Contingency planning

4 Non-destructive testing services The most cost-effective tool in controlling unplanned outages is through non-destructive tests performed while the equipment is in operation. It provides insight into equipment operating conditions and maintenance requirements. You can provide to your customers trained technicians and testing through Travelers. We have a network of contracted service companies who perform tests with state-of-the-art instruments and equipment and provide results and course-of-action recommendations for: > p r ess u r e v e s s e l a n d inspection t e c h n o l o g i e s Whether your customer s business is producing advanced chemicals or municipal water, pressure vessels can provide critical interruption exposures. Corrosion, erosion, environmental cracking, embrittlement and pitting are just a few of the conditions that can develop overnight, or over time, and bring operations to a standstill. > r o t a t i n g equipment a n d inspection t e c h n o l o g i e s Rotating equipment can present some of the most extensive interruptions to service. New machinery technologies have allowed this equipment to be lighter and faster. While these machines operate more efficiently, they have higher exposure to sudden breakdown and service interruption. > e l e c t r i c a l t e s t i n g a n d inspection t e c h n o l o g i e s Electrical systems present some of the most critical business interruption exposures, and there is often little or no warning before an electrical failure. Electrical problems are rarely audible or visible to the naked eye. For these reasons, electrical non-destructive testing technologies are the most popular in the industry. The advanced detection of overheating in conductors using thermographic imaging, alone, saves millions of business interruption dollars every year. Access Risk Control Information and Training Easily You and your customers can access a wide variety of safety and risk management information, as well as educational and training opportunities, through the Travelers Risk Control Web site (travelers.com/riskcontrol). By registering, you and your customers will gain exclusive access to more than 1,500 resources and tools, including: > TravSources SM, collections of safety and risk management resources packaged by industry or topic. > Travelers Virtual Risk Manager SM, an online self-assessment tool that helps identify safety performance gaps and delivers a customized action plan to assist in addressing safety needs. > TravCourses SM, a wide selection of classroom, Webinar and computer-based training courses many provided at no cost. > Complimentary newsletters and news alerts to stay current on safety and risk control related developments. > Access to Travelers Industrial Hygiene Laboratory resources to help identify and address biological, chemical and physical agents related to occupational health risks.

5 Stand Out with Responsive Claim Management When breakdowns occur and they will occur nothing could be more frustrating for your clients than working with a claim rep who can t answer their questions or must pass them from rep to rep to get their claims resolved. They ll want to work with someone who understands the urgency of getting them back in business fast; someone who specializes in equipment breakdown coverage and whose deep knowledge enables them to resolve claims rapidly. That someone is any one of Travelers equipment breakdown claim professionals. Unlike other carriers who may have non-specialists working on equipment breakdown claims, Travelers has a unit of claim professionals dedicated exclusively to equipment breakdown claim issues. They ll work one-on-one with your customer and closely manage claims to a successful resolution. You and your customers will benefit from: > l o c a l, f a s t c l a i m r e s o l u t i o n. We have a countrywide network of claim professionals dedicated specifically to the equipment breakdown business who have local decision-making authority. > o n e -o n-o n e suppor t. Your customer will have a claim professional assigned to their claim. He or she will work with you and your customer to develop a process that drives results. > a d d i t i o n a l suppor t f o r c o m p l i c a t e d c a s e s. Travelers major claim case unit will provide the extra support for the most complicated equipment breakdown claims. > t e a m e f f o r t. Travelers personnel claim support managers, claim staff and risk control consultants act as technical resources and help customers by suggesting reputable repair companies. > p r e v e n t i o n f o c u s. Travelers strives to prevent losses, leverage technology and work efficiently to keep insurance costs as low as possible. 24/7 Claim Reporting Customers can report claims 24 hours a day, 365 days a year with: Toll-free telephone claim reporting at Toll-free fax claim reporting at (877.QUIK.FAX) boilclm@travelers.com

6 Expert Services for Equipment Breakdown Insurance Customers For more information on how Travelers Risk Control and Claim services can help you build and service your equipment breakdown business, call your Travelers Boiler & Machinery account executive. To find the account executive assigned directly to your agency, please call or To register for the Risk Control Web site, visit travelers.com/riskcontrol. The Travelers Indemnity Company and its property casualty affiliates One Tower Square Hartford, CT travelers.com This material does not amend, or otherwise affect, the provisions or coverages of any insurance policy or bond issued by Travelers. It is not a representation that coverage does or does not exist for any particular claim or loss under any such policy or bond. Coverage depends on the facts and circumstances involved in the claim or loss, all applicable policy or bond provisions, and any applicable law. Availability of coverage referenced in this document can depend on underwriting qualifications and state regulations The Travelers Companies, Inc. All rights reserved. CP-6150eb Rev. 6-09