Starts with EQ. Emotional literacy is the key to personal power, because emotions are powerful. Claude Steiner

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1 Human Intelligence Starts with EQ IQ INTELLECTUAL QUOTIENT EASILY MEASURED IMPERSONAL LOW RISK MAIN EMPLOYMENT TOOL FACTS (THEORY) HUMAN DOING LEADS TO A FORMAL RATING EQ EMOTIONAL QUOTIENT VERY EASILY MEASURED PERSONAL HIGH RISK RARELY TOUCHED IN EMPLOYMENT FACTS (REAL) HUMAN BEING LEADS TO PERSONAL TRUST Emotional literacy is the key to personal power, because emotions are powerful. Claude Steiner 80% of people are successful because of their EQ, only 20% because of IQ 19

2 Human Leadership the Transitional Vehicle is EQ HUMAN LEADERSHIP IQ EQ SQ Human Doing After simply surviving Human Being Realising there s more Being Human Realising everything is connected Independence from land clans / cliques / clandestine & closed Interdependence with people sharing Interdependence with universe being 20

3 Behaviour Change is Emotional NOT Intellectual HERE INTELLECTUAL LEARNING THERE Non-coping Growth and Development Quit Coping Emotional Learning Curve Where behaviour change, and thus the real learning takes place. 21

4 EQ THE Key To Successful Change The Keys to Successful Change 1 Leadership (EQ) 92% 2 Corporate Values (EQ) 84% 3 Communication (EQ) 75% 4 Teambuilding (EQ) 69% 5 Education and Training (IQ) 64% % of senior executives in 259 Fortune 500 companies in an American Management Association survey identifying what is important. 22

5 EQ THE Key To Leadership Performance Coaching Areas for People Development Mostly soft skills - EQ! Leadership Skills Rated as Important Ability to inspire trust & motivation (EQ) 75% Visioning & conceptual thinking (EQ) 65% Ability, willingness & self discipline to listen (EQ) 58% Strategic thinking (IQ&EQ) 55% Interpersonal communication skills (EQ) 50% Entrepreneurial skills (EQ) 44% Confidence & self-knowledge (EQ) 41% Analytical & problem solving skills (IQ) 30% Source: Van Eupen & Rajan People Management pp29 Vol. 3 No 21 23

6 All Human Success Starts With Your Own Internal EQ Ability Four Levels of Leadership i.e. do you do what you say you are going to do? do you trust yourself? Do you tell yourself lies? Like... I m going to go to the gym tonight? - I m going to lose weight? Etc... 1 PERSONAL TRUSTWORTHINESS 2 INTERPERSONAL TRUST 3 MANAGERIAL EMPOWERMENT 4 ORGANISATIONAL ALIGNMENT 24

7 EQ THE key To Starting And Sustaining Successful Habits Developing Habits IQ & PQ RULES HEAD MANAGEMENT PROCESS SHORT-TERM MONEY TRANSACTIONAL HUMAN-DOING KNOWLEDGE (What to. Why to) HABIT EQ & SQ VALUES HEART AND SOUL LEADERSHIP PEOPLE SUSTAINABLE MORALS TRANSFORMATIONAL HUMAN-BEING SKILL (How to) DESIRE (Want to) 25

8 EQ your true currency in society The Creation of an Emotional Bank Account FACTS/MONEY FEELINGS/MORALS INTEREST DEPOSITS/CREDIT EASY LOAN AS TRUST CREATED BY BEHAVIOUR OVERDRAFT WITHDRAWALS/ DEBIT NO HELP (LOAN) AS TRUST ALREADY BROKEN 26

9 EQ has five Levels and like leadership - It starts with YOU RELATIONSHIP WITH SELF 2 RELATIONSHIP WITH FRIENDS 3 RELATIONSHIP WITH COLLEAGUES 4 RELATIONSHIP WITH MARKETPLACE 5 RELATIONSHIP WITH SOCIETY 27

10 All Leadership Moments Are EQ Between stimulus and response there is a gap in which all leadership decisions are made STIMULUS FREEDOM TO CHOOSE RESPONSE SELF-AWARENESS INDEPENDENT WILL IMAGINATION AND CREATIVITY SELF RESPECT All four are EQ 28

11 EQ Skills Rated as Crucial to Success EQ The Key Ingredient in Relationship Success Which THEN Brings Financial Success - People B 4 Profit everytime sustainable Money follows Morals (not makes them) Top factors out of 30 responsible for their success Being honest with all people Being well disciplined Success Study (733 millionaires) Getting along with people Having a supportive spouse Working harder than most people Source: The Millionaire Mind Thomas Stanley All 5 are EQ skills 29

12 It Is The EQ Which Keeps The IQ Afloat Overt and measured ICEBERG BUSINESS ABSENTEEISM / SICKNESS AND STRESS / TECHNICAL AND SKILL TRAINING / FACILITIES / QUALITY CONTROL / BENCHMARKING / MANAGEMENT (IQ) = 10% TRUST AND TENSIONS / MOTIVATION / PERSONAL WELLNESS / INTERPERSONAL SKILLS / CREATIVITY / HONESTY / LEADERSHIP (EQ) = 90% Submerged and unmeasured 30