COMPLETE CONNECT GUIDE

Transcription

1 WIRELESS SOLUTIONS COMPLETE CONNECT GUIDE Thank you for choosing OptConnect for your wireless communication needs. Should you need help installing your new OptConnect Wireless Modem, we offer free technical support 24 hours a day, 7 days a week. Call for assistance. OptConnect Wireless Modem COMPLETE CONNECT GUIDE

2 2 NoN ATM ProgrAMMiNg instructions NoN ATM ProgrAMMiNg instructions If you are connecting your OptConnect wireless device to a micro-market kiosk or other type of kiosk, digital sign, POS system, utility management device, or other: - Turn to page 4 for installing and connecting your device - Turn to page 23 for programming instructions online ProgrAMMiNg guide If you d like quick easy access to our programming instructions scan the QR code to be directed to our website. You can save the address as a web-app on your iphone or Android.

3 IpsandIt IorrorItem contents aspelec? 3 3 Contents CoMplete ConneCt Guide Product Features 3 Product Diagram 4 Step 1: Verify Package Contents 5 Step 2: Plug in the Wireless Modem 6 Step 3: ATM Programming 8 Nautilus Hyosung ATMs 8 Hantle/Tranax/Genmega ATMs 12 Triton ATMs 15 Troubleshooting 19 Processor Phone Numbers 21 Warranty Information 22 Programming for Kiosk, Digital Sign, or Other 23 Product Features Wireless ModeM The OptConnect OC-3501 supports both Dial-up and High-Speed TCP/IP Communication. When running Dial-up communication, there is no need to alter any ATM programming. For a list of processor phone numbers, see page 20 of this guide. The OptConnect OC-3251 and OC-4500 run high-speed transactions via TCP/IP communication. TCP/IP communication significantly cuts transaction speeds over Dial-up transactions requiring less time for your customers to complete their transactions.

4 4 Product diagram Product Diagram Wireless ModeM OptConnect Wireless Modem Front OptConnect Wireless Modem Back

5 Package contents 5 Step 1 Verify Package contents OptConnect Wireless Modem Power Supply CAT5 Ethernet Cable (2) 3db Magnetic Antenna OptConnect Complete Connect Guide OptConnect Quick Connect Card Please verify your package contents. If any of these items are missing or damaged, please contact OptConnect immediately at (877)

6 6 Step 2: plug in the Opt COnneCt MOdeM Step 2 Plug In the WIreless ModeM A. Attach Power Supply and Antenna Locking ring. Insert and twist to the right to lock in place. B. Insert Phone Line/Ethernet Cable Dial-up Communication (OC-3501 Model Only) OC-3251/OC-3501 TCP/IP Communication

7 Step 2: plug in the Opt COnneCt MOdeM (COnt) 7 Step 2 Plug In (cont) C. Verify Status Lights Status Light Signal Lights Cell On Light Status Lights GREEN Flashing Status is good. Ready for transactions.* ORANGE Flashing Processing boot-up sequence. ORANGE Constant Call OptConnect Technical Support RED Constant Call OptConnect Technical Support GREEN Constant GREEN Flashing Cell On and Signal Lights Status is good. Ready for transactions.* Connecting with carrier or Transmitting data. RED Constant Call OptConnect Technical Support The Cell On and Signal Lights will flash green throughout communication with the host and the carrier during transactions. This is normal behavior. Once the Cell On and Signal Lights are solid*, your Wireless Modem is ready for ATM transactions. Proceed with ATM Programming. For security and compliance, secure the wireless modem inside the ATM cabinet or vault. *Initial connection with the carrier may take as much as 2 minutes.

8 8 Step 3: AtM programming : nautilus HyoSung AtMS Step 3 ATM ProgrAMMing The OptConnect OC-3501 supports both Dial-up and High-Speed TCP/IP Communication. When running Dial-up communication, there is no need to alter any ATM programming. For a list of processor phone numbers, see page 20 of this guide. The OptConnect OC-3251 runs high-speed transactions via TCP/ IP communication. TCP/IP communication significantly cuts transaction speeds over dial-up transactions requiring less time for your customers to complete their transactions. Running TCP/IP involves programming the ATM for this mode of communication. You must have master password access to the ATM programming menus to make the necessary changes. The OC-3251 runs ONLY high-speed wireless TCP/IP transactions only possible with ATMs capable of communicating via TCP/IP. TCP/IP Setup nautilus Hyosung ATMs Nautilus Hyosung ATMs capable of TCP/IP communication include 1800CE/SE, 2700CE/T, MM5000, MM5300CE/XP, MM5100T, HALO Once the physical installation is complete, the Status Light is flashing green, and the Cell On and Signal Lights are solid green, enter the ATM s Operator Menu using your Master Password. If your ATM menus appear differently than described in this Guide, please call OptConnect technical support at for further assistance.

9 Step 3: AtM programming : nautilus HyoSung AtMS (cont) 9 TCP/IP Setup Nautilus HyosuNg atms Set ATM Communication Type: TCP/IP Customer Setup > Select Processor > Communication: Select TCP/IP - Cancel to Return - Customer Setup > Select Processor > TCP/IP Type: Cardtronics Columbus Data Data Stream (ASAI) DNS (MoneyTree) EFX Elan/Genpass TCP/IP TYPE Visa Framed Standard Visa Framed Standard Standard Visa Framed 1st ISO / First Data / Core Data Visa Framed ITS Systems Integrators Co Inc Standard Metavante Standard Planet Payment Standard (SSL Enabled) Shazam Call opt 3 Switch Commerce Visa Framed Worldpay / RBS Lynk Standard SSL: Disabled - 2(x) Cancel to Return - Customer Setup > Standard 3 Options > CRC En/Disable: Disable - 2(x) Cancel to Return -

10 10 Step 3: AtM programming : nautilus HyoSung AtMS (cont) TCP/IP Setup Nautilus HyosuNg atms Wireless TCP/IP communication requires defining two different sets of parameters. Communication between the ATM and the Wireless Modem is regulated by the parameters defined in System Setup. Communication between the Wireless Modem and the Host Processor is regulated by parameters defined in Host Setup. System Setup > Terminal IP: DHCP Disable IP Address TERMINAL IP Subnet Mask Default Gateway DNS Define TCP/IP Parameters for ATM Leave As Is - 2(x) Cancel to Return -

11 Step 3: AtM programming : nautilus HyoSung AtMS (cont) 11 TCP/IP Setup Nautilus HyosuNg atms Define TCP/IP Parameters for Host Processor Host Setup >Disable URL Host Address 1 & 2: Host Setup > Host Port: PROCESSOR HOST PORT 1 HOST PORT 2 Cardtronics Columbus Data Data Stream (ASAI) DNS (MoneyTree) EFX Elan/Genpass st ISO / First Data / Core Data ITS Systems Integrators Co Inc Metavante Planet Payment Shazam Call Call Switch Commerce Worldpay / RBS Lynk You are now ready to initialize your ATM. Once booted, perform a balance inquiry. If this transaction fails, verify your setup in the previous steps. If you are still unable to perform a successful balance inquiry, call Opt- Connect technical support at (877) for assistance.

12 12 Step 3: AtM programming : HAntle/trAnAx/genMegA AtMS asdfasdf TCP/IP Setup Hantle/tranax/GenmeGa atms Hantle (Tranax)/Genmega ATMs capable of TCP/IP communication include: 1700W, C4000, 4000T, X4000, G1900, G2500, GT3000, ONYX Once the physical installation is complete, the Status Light is flashing green, and the Cell On and Signal Lights are solid green, enter the ATM s Operator Menu using your Master Password. ENTER PASSWORD If your ATM menus appear differently than described in this Guide, please call OptConnect technical support at for further assistance. THEN PRESS ENTER Set ATM Communication Type: TCP/IP Customer Setup > Change Processor > Communication Scrolling List: Cardtronics Columbus Data Data Stream (ASAI) DNS (MoneyTree) EFX Elan/Genpass TCP/IP TYPE Visa Framed TCP/IP Standard TCP/IP Visa Framed TCP/IP Standard TCP/IP Standard TCP/IP Visa Framed TCP/IP 1st ISO / First Data / Core Data Visa Framed TCP/IP ITS Systems Integrators Co Inc. Standard TCP/IP Metavante Standard TCP/IP Planet Payment SSL Pass Through Shazam Call opt 3 Switch Commerce Visa Framed TCP/IP Worldpay / RBS Lynk Standard TCP/IP

13 Step 3: AtM programming : HAntle/trAnAx/genMegA AtMS (cont) 13 TCP/IP Setup Hantle/tranax/GenmeGa atms Set ATM Communication Type: TCP/IP (cont) Customer Setup > Change Processor > Standard 3 Option: CRC En/Disable: Disable - 3(x) Cancel to Return - Define TCP/IP Parameters for ATM System Setup > Device Setup > ATM TCP/IP Setup: TCP/IP Mode ATM TCP/IP SETUP Static IP IP Address Subnet Mask Default Gateway ***SELECT APPLY*** - 3(x) Cancel to Return - Define TCP/IP Parameters for Host Processor Host Setup > Host Address: Disable URL Address 1 & 2:

14 14 Step 3: AtM programming : HAntle/trAnAx/genMegA AtMS (cont) TCP/IP Setup Hantle/tranax/GenmeGa atms Define TCP/IP Parameters for Host Processor Host Setup > Host Port: PROCESSOR HOST PORT Cardtronics 7004 Columbus Data 7006 Data Stream (ASAI) 451 DNS (MoneyTree) 561 EFX 446 Elan/Genpass st ISO / First Data / Core Data 9021 ITS Systems Integrators Co Inc. 888 Metavante 450 Planet Payment 5307 Shazam Call Switch Commerce 7003 Worldpay / RBS Lynk 6661 Host Setup > Configuration Schedule: Scheduled You are now ready to initialize your ATM. Once booted, perform a balance inquiry. If this transaction fails, verify your setup in the previous steps. If you are still unable to perform a successful balance inquiry, call OptConnect technical support at (877) for assistance.

15 Step 3: AtM programming : triton AtMS 15 asdfasdf TCP/IP Setup TriTon ATMs Triton ATMs capable of TCP/IP communication include Traverse, RL1600, RL2000, RL5000, RT2000, FT5000, ARGO Once the physical installation is complete, the Status Light is flashing green, and the Cell On and Signal Lights are solid green, enter the ATM s Operator Menu using your Master Password. If your ATM menus appear differently than described in this Guide, please call OptConnect technical support at for further assistance. Set ATM Communication Type: TCP/IP 6. Configure Terminal > 6. Communication > 8. Communication Protocol: Cardtronics Columbus Data Data Stream (ASAI) DNS (MoneyTree) EFX Elan/Genpass 1st ISO / First Data / Core Data ITS Systems Integrators Co Inc. Metavante Planet Payment COMMUNICATION PROTOCOL TCP/IP TCP/IP Wireless TCP/IP Wireless TCP/IP Wireless TCP/IP Wireless TCP/IP TCP/IP TCP/IP Wireless TCP/IP Triton Standard TCP/IP No CRC Shazam Call opt 3 Switch Commerce Worldpay / RBS Lynk TCP/IP TCP/IP Wireless *On Argo models and firmware 3.0 and higher only use TCP/IP

16 16 Step 3: AtM programming : triton AtMS (cont) TCP/IP Setup TriTon ATMs Set ATM Communication Type: TCP/IP (cont) 6. Configure Terminal > 6. Communication > 9. Communication Message Format Cardtronics Columbus Data Data Stream (ASAI) DNS (MoneyTree) EFX Elan/Genpass 1st ISO / First Data / Core Data COMMUNICATION MESSAGE FORMAT ITS Systems Integrators Co Inc. Metavante Switch Commerce Worldpay / RBS Lynk Triton Standard Triton Standard TCP/IP No CRC Triton Standard TCP/IP No CRC Triton Standard TCP/IP No CRC Triton Standard TCP/IP No CRC Triton Standard Triton Standard Triton Standard TCP/IP No CRC Triton Standard Triton Standard Triton Standard TCP/IP No CRC On software version 3.0 or higher use TDL instead of Triton Standard. Additionally any changes will bring the ATM to manufacturer default settings which will includes SSL enabled and communication header disabled. 6. Configure Terminal > 6. Communication > 3. Permanent TCP/IP Connection: UNCHECK 6. Configure Terminal > 6. Communication > F4. SSL Enable: UNCHECK 6. Configure Terminal > 6. Communication > 1. Host IP Address:

17 Step 3: AtM programming : triton AtMS (cont) 17 TCP/IP Setup TriTon ATMs Define TCP/IP Parameters for Host Processor (cont) 6. Configure Terminal > 6. Communication > 2. Host IP Port: PROCESSOR HOST PORT 1 Cardtronics 7004 Columbus Data 7006 Data Stream (ASAI) 451 DNS (MoneyTree) 561 EFX 446 Elan/Genpass st ISO / First Data / Core Data 9021 ITS Systems Integrators Co Inc. 888 Metavante 450 Planet Payment 5305 Shazam Call Switch Commerce 7003 Worldpay / RBS Lynk (x) Enter to Return to Main Menu -

18 18 Step 3: AtM programming : triton AtMS (cont) TCP/IP Setup Define TCP/IP Parameters for ATM 2. Diagnostics > 7. Modem / Ethernet > 6. Configure Ethernet Settings: 6. Enable DHCP Uncheck TriTon ATMs CONFIGURE ETHERNET SETTINGS 1. IP Address Subnet Mask Default Gateway (x) Enter to Return to Main Menu - 5. System Parameters > 5. Restart the Terminal > Enter You are now ready to initialize your ATM. Once booted, perform a balance inquiry. If this transaction fails, verify your setup in the previous steps. If you are still unable to perform a successful balance inquiry, call OptConnect technical support at (877) for assistance.

19 TroubleshooTing 19 Troubleshooting OptConnect tests every Wireless Modem in house before shipping. Each Wireless Modem completes a live balance inquiry before being cleared for shipment. Should you experience problems with your Wireless Modem, please verify all installation and instructions in this Guide, and refer to the following Troubleshooting steps when diagnosing any issues that may arise. If you are still experiencing problems, please contact OptConnect at (877) for further assistance. If Your ATM is Unable to Complete Transactions Verify that the Wireless Modem is plugged in, the Status Light is flashing green, and the Cell On and Signal Lights are solid green. Verify that the CAT5E Ethernet Patch Cable (included) is connected to an open Ethernet port on you ATM and the Ethernet port on the Wireless Modem. OptConnect cannot guarantee successful transactions using an Ethernet cable other than that provided with the Wireless Modem. Confirm that the ATM is programmed correctly for your processor with the correct Host IP Address and Host Port. If You Experience Intermittent Communication Issues Verify sufficient signal strength. If the Signal Lights indicate low signal strength (1 to 2 bars), reposition the antenna. Allow a minimum of 5 seconds for the Wireless Modem to refresh the Signal Lights after moving the antenna. If the signal strength does not improve, it may be necessary to purchase an in-line signal booster. Contact OptConnect at (877) for details. If the Signal Lights are flashing, disconnect power from the Wireless Modem, wait 15 seconds, then reconnect power. Allow at least 2 minutes for the Wireless Modem to reboot. If the Signal Lights do not stop flashing after 5 minutes, please call OptConnect at (877) for further assistance.

20 20 TroubleshooTing Troubleshooting (cont.) Check for the presence of any large neon signs, drink coolers, or ice freezers in the vicinity of the Wireless Modem. Such machines may produce interference which can affect the cellular signal. If such machines are present, reposition the ATM and Wireless Modem away from these sources of interference. Set ATM Communication Type: TCP/IP Below is a list of the most common ATM Error Codes associated with Communication between the ATM and its Host. While this communication is handled solely by the Wireless Modem, these errors are most often the result of incorrect programming at the ATM. After verifying ATM programming and clearing any errors, if you are still experiencing problems completing transactions, please contact OptConnect at (877) for further assistance. Common ATM Error Codes Nautilus Hyosung, Hantle (Tranax), Genmega Codes D170X Modem Connection Error Verify all programming. Check Ethernet cable for kinks or damage. D25XX TCP/IP Communication Lost Verify all programming, especially Host TCP/ IP settings. Check Ethernet cable for kinks or damage. Triton Codes 192 Communication Error Verify all programming. Verify Ethernet cable is connected properly and is not damaged or kinked. 236 TCP/IP Communication Lost Verify all programming, especially Host TCP/ IP settings. Check Ethernet cable for kinks or damage. 237 TCP/IP Device Failed This occurs when outgoing communication is successful, but return communication from the Host fails. Verify all programming. Check for presence of large neon signs, drink coolers, or ice freezers which may be causing interference in the cellular signal.

21 Processor Phone Numbers Processor Phone numbers 21 OptConnect Wireless Modems support communication to the following processors: Processor Primary Secondary Alternate Cardtronics Columbus Data /1112 Data Stream/ASAI DNS (MoneyTree) EFX Elan/Genpass st ISO / First Data / Core Data ITS Systems Integrators Co Inc Metavante Switch Commerce Worldpay / RBS Lynk

22 22 IpsandIt Warranty IorrorItem InformatIon aspelec? Warranty Information Lifetime Extended Maintenance Plan Your Wireless Modem includes the Lifetime Extended Maintenance Plan. The Lifetime Extended Maintenance Plan provides for a guaranteed replacement of equipment specified above in the event equipment fails. This Plan remains in effect as long as Customers continue to pay monthly service charge. Upon notification and diagnosis of problem, OptConnect will ship a replacement unit to Customer at no cost to Customer using Standard Overnight shipping. Customer shall be responsible for shipping back faulty equipment to OptConnect in a timely manner using a prepaid shipping label. Customer must return the faulty equipment to OptConnect within 20 days or may be charged $ for the non-return of the faulty equipment. Physical damage, lost or stolen equipment or modems damaged by acts of God may not covered under warranty.

23 ProgrammIng for KIosK, DIgItal sign, or other 23 Programming for Kiosk, Digital Sign, or Other Your newly installed OptConnect comes preprogrammed to emulate an Internet connection running DHCP. Program your device accordingly Before initiating any communication, please verify the following: Cell On light is solid green, signal bars are showing, and Ethernet cord is connected. To further verify connectivity or monitor this device, view your online portal at or call our 24x7x365 technical support.

24 COMPLETE CONNECT GUIDE WIRELESS SOLUTIONS 854 West 450 North #4 Kaysville, Utah (877) fax: OptConnect 2011