You Have Discovered The Leader In Service Of Process That Serves Celebrities, Individuals and Forturne 500 Corporations Locally and Worldwide

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1 You Have Discovered The Leader In Service Of Process That Serves Celebrities, Individuals and Forturne 500 Corporations Locally and Worldwide Judicial Process and Support, Inc. Biscayne Building 19 West Flagler Street, Suite 717 Miami, FL / FAX: Visit our website: info@judicialsupport.com

2 A Note From A Friend From The Desk of: Maria J. Gutierrez Miami, FL This handbook was created to give you a general outline of how you can work with Judicial Process and Support. It will provide you with information on how to contact us, place an order, understand turnaround times, and even checklist plus frequently asked questions. When you start working with us you will also want to know that we can customize our working relationship. If something does not fit well with your company we can customize the way we work together. When you are part of the Judicial Process and Support family, we treat you like family. You are dealing with a group of friendly people that understand your needs. We understand that you want to get things done the right way. We re here for you ever step of the way. Whenever you need anything customized, need a question answered, or any other request. I want you to know that I and my staff will be here for you. All The Best, Maria J. Gutierrez

3 1. Executive Summary Judicial Process & Support, Inc., a leader in the litigation support industry has been providing and assisting law firms, insurance companies, collection agencies, corporations and government agencies for over a decade. The firm was initially founded by Maria J. Gutierrez, which continues to be involved in the day to day operations of the organization. Maria J. Gutierrez is a rare gem in the process serving industry that brings over two decades of legal experience with the nation s largest firms. She understands the issues that arise during a trial and has the experience to propose effective solutions on the fly. She has worked with National and International law firms since 1987 and was a former Litigation and Insolvency Paralegal. In 1993 Maria obtained her Bachelors of Arts Degree in English from the Florida International University. She then received her Master of Science Degree in Criminal Justice from the Florida International University in 1997 and graduated with Honors. She also graduated as an active member of the English Honor's Society. Maria Incorporated Judicial Process & Support, Inc. on April 20, 2000 and quickly became a member of multiple organizations that support our industry locally, statewide, and nationwide. Afterwards she became a Certified Process Server in Miami-Dade County on March 9, 2001 (CPS #1286) and a Special Process Server in Broward County on September 30, 2000 (SPS #463). In addition, she also obtained a Private Investigation License on August 30, 2002 and a Private Investigative Agency License on September 9, 2003 from the Florida Department of Agriculture and Consumer Services (A ). 2. Contractor Management Plan A. Organization & Management Judicial Process & Support, Inc., is managed by Maria J. Gutierrez which is profiled in the executive summary. Our main office is in Miami, FL and employs a team of dedicated professionals whose sole goal is to provide a great experience for our customers. We understand that entrusting us with possible thousands of documents can be a daunting task, and we take that very seriously. Our in-house team of clerks, messengers, serve coaches, process servers, and management are here to assist you with anything that you need in order to get the job done. At any point in time we can deploy our in house messenger to your location to perform pick up and drop off activities as required. We employ twelve local process servers that each covers a specific geographic area in order to improve document delivery speeds and efficiency. We also only hire certified, appointed, and experienced process servers to get your documents served. B. Experience in General Over the last decade our corporation has served thousands of clients nationally and internationally. Judicial Process & Support, Inc., has assisted thousands of clients around the world with their service of process needs. Our extensive client portfolio includes the Department of Justice, the Securities and Exchange Commission, Ocean Bank, University of Miami, and hundreds of other law firms, insurance companies and/or collection agencies across the globe.

4 3. Contractors Technical Plan A. Technical Approach When a document comes into our office it goes through our proprietary Document-Check process which ensures that documents are not sent to a process server on the field until they have been reviewed for quality control. We handle everything throughout the process from start to finish. This way you can be at ease that everything will be handled properly by a group of professionals. In addition to a quality control review of each of document by a certified staff member, Maria personally reviews each document to ensure that each document is served correctly and efficiently. Then our job input manager deploys the Quick- Dispatch protocol and enters the job information into the system and dispatches it to a server. This process benefits you by ensuring that your documents will be on the field faster than ever. We have three standard turnaround speeds that we offer Standard, Next Day, and Same Day. They are attempted within 3-5 business days, one business day, or 24 hours respectively. You own personal Serve-Coach can assist you when you need answers related to one of your engagements with us. Either Maria J. Gutierrez or one of the in house coaches will offer you live honest, useful information that will answer your specific needs. Our office, which is located in Downtown Miami is open daily and has a team ready to take care of you. In addition we offer multiple ways to connect to support through the phone, , fax or even our online help desk software. This way you can rest assured that when you need to follow up on something, we will be here. Multiple ways to connect to use gives you more freedom and flexibility. Our Tracking-Star software gets updates sent to your team automatically by . These notifications make your life easier and provides valuable updates that give you the most critical information that you need regarding your documents being served. Best of all it all happens automatically with your own Tracking-Star.

5 How to Place An Order Decide on turnaround time View pricing Review checklist Part 1 Part 2 Complete the order form Arrange payment Delivery/Pickup Updates Get it served Part 3 Part 1 Confirm Details In part one you will first need to decide on what date you will need your document served by. Now review our turnaround times and pricing and select the turnaround that fits into your criteria. Lastly you will need to review our checklist and determine if you have everything you need. Part 2 Place your Order In step two you will need to completely fill out the order form. Either enter your credit card information on the order form or attach a company check. If it is a personal case please attach a money order. Congratulations, you re now ready to deliver your documents to us. You may call us and schedule a pickup, use the US Postal Service or any express carrier. Step 3 Updates and Service When your order is received at the Judicial Support headquarters it first goes through quality control to ensure that everything is correct and in order. Afterwards you will receive an that confirms the receipt of your document and that it has been inputted inside of our job tracking software. As soon as we have updates on your document we will send you an with the updated status. The updated status will advise you that your document has been served, the service has been attempted, or that the address provided is not the current address for the witness or defendant.

6 Turnaround Schedule and Turnaround F.A.Q RVServe Standard Our standard service is ideal for documents that need to be served within a 3-5 business day turnaround. TrainServe Rush When you need your documents served quickly, you need our TrainServe service. We get your documents served within 1 business day or 2 business days in rural areas. JetServe Same Day Our JetServe service is our most elite service level. You receive our ExtremePriority support and Same Day Turnaround. If you have a critical document that needs to be served, you need JetServe!. Standard 3-5 Day Turnaround Rush 1-2 Day Turnaround Same Day Same Day Turnaround *Please allow mailing time to all services going outside Dade and Broward. Turnaround Schedule Frequently Asked Questions Why does rush take 1-2 business days versus next day? Answer: We attempt to make the service next day when the service is in Florida. Otherwise it takes up to 2 business days to make an attempt outside of Florida When does the turnaround time start? Answer: It starts when we receive the documents What is Sub-Service? Answer: When we can deliver/serve the documents to either a Registered Agent or any person at the location What is Personal Service? Answer: When we must deliver/serve the document to ONLY one person in particular

7 Subpoena Checklist The following items must be included when you send your Subpoenas to Judicial Support. 1 Copy of the Subpoena Per Witness Witness Fee Check (If Applicable) Judicial Support Order Form Payment (Unless Account is Open) Subpoenas Frequently Asked Questions 1) Do I need to include a witness fee check if I am only requesting documents, and not requesting the individual to appear in court? Answer: No witness fee is required in this situation. 2) What is the witness fee cost? Answer: It varies by type of case. Federal Court is $40 flat rate plus.35 cents per mile and Florida State Court is a $5 flat rate plus.06 cents per mile. Non-Florida State Court cases fees vary by state. Consult with the court in that state to determine the fee. These fees apply unless they fall into the category of the question below. 3) If the document is to be served in Florida and the witness resides in the same county that we re requesting him/her to appear in, is the fee the same? Answer: The fee is flat rate of $7.50 for State Court and $45.00 for Federal Court. 4) Who is the witness fee check payable to? Answer: Witness fee check is payable to the person being served. How to calculate the witness fee mileage check amount: 1) Go to the Map Quest website 2) Find the Directions section 3) In the starting location input the address of the person being served 4) In the ending location input the address of the court /address where they re going to appear 5) Then press Get Directions 6) On the following page find Total Estimated Distance 7) Now multiple the miles by the rate per mile the court demands

8 Florida Summons Checklist For Cases filed in Florida The following items must be included when you send your Summonses to Judicial Support. Original Summons 3 Copies of Summons Per Defendant $10 Fee Per Summons to be issued in State Court Original Complaint or Petition 1 Copy of Complaint/Petition Per Defendant 1 Copy of each Discovery Document Per Defendant Filing Fee Original Civil Cover Sheet Judicial Support Order Form Payment (Unless Account is Open) USA Summons Checklist For Cases filed in states other than Florida The following items must be included when you send your Summonses to Judicial Support. 3 Copies of Summons Per Defendant 1 Copy of Complaint/Petition Per Defendant 1 Copy of each Discovery Document Per Defendant Judicial Support Order Form Payment (Unless Account is Open) Summons Frequently Asked Questions 1) Who is the $10 Fee Per Summons to be issued in State Court? Answer: Checks are payable to Clerk of Courts 2) What is the required filing fee amount? Answer: It varies by state and type of case. Call the court where your case will take place and they will be able to identify the exact amount.

9 Who we are Judicial Process and Support, Inc. is a Litigation Support Company founded in We are a family owned business currently located in Downtown Miami established to primarily serve Law Firms, Banks, Insurance and Judgment Recovery Companies. JPS is a leader in the Service of Process (Process Service) industry and as a result our small, medium and large clients have entrusted us in providing services to their clients sometimes involving claims in excess of millions of dollars. No matter how small or large the claims, we treat every assignment with our highest level of attention. Our Technology JPS is a leading company in the service of process industry we serve thousands of legal documents nationwide. In keeping track with our caseloads we have implemented the latest technology in the field. Our database will track each assignment and therefore, finding any assignment in our database is very easy. In addition, our Web Tracker allow our clients to view on-line their service of process assignments. Our system is customized enabling our clients to receive via messages concerning the status of their services. This technological revolution has allowed our clients to focus more on their work and has reduced by 90% the number of telephone calls we received on a daily basis. With a unique username and password, our clients are able to log in into our website and view whether the assignment is pending or has been completed. In addition, the database will provide the client with detail information as to who, when, what and where the legal documents were served. This tool is indispensable and our clients receive the full benefits of this powerful technology.

10 7 Major Benefits That We Provide Your Organization That Are Dramatically Different From Anything Else You Have Seen 1) DOCUMENT CHECK Our proprietary DocumentCheck process ensures that documents are not sent to a process server on the field until they have been reviewed for quality control. We handle everything throughout the process from start to finish. This way you can be at ease that everything will be handled properly by a group of professionals. 2) QUICK DISPATCH Whenever we receive a document from you we automatically take it to the a special section of our office. Then our job input manager enters the job information into the system and dispatches it to a server. This process benefits you by ensuring that your documents will be on the field faster than ever. 3) TURNAROUND ENGINE We have three standard turnaround speeds that we offer. First off our RvServe makes sure that your documents get attempted within 3-5 business days. If you looking for more speed we offer our TrainServe service that gets your docs served within one business day (or two for rural areas). Need even more speed? No problem! Our JetServe service gets attempted within 24 hours. Also remember that most importantly we re able to customize a solution for you. If you happen to need something served within an hour, with our custom solutions we are usually are able to help too. 4) SERVE COACH When you need answers to your service of process related questions we re always here to help. Either I or one of my coaches will offer you live honest, useful information that will answer your specific needs. Our office is open daily with real staff ready to take care of you. 5) CERTIFIED SERVE You need your documents served professionally. That s why we use only certified and appointed process servers to get your documents served. We won t hire cheap labor in order to save a buck. We understand that you want it done by an elite group of certified and professional process servers. That s us. 6) MULTI-CONNECT SUPPORT You always want multiple ways to connect. That s why we offer support through the phone, , fax or even our online help desk software. This way you can rest assured that when you need to follow up on something, we will be here. Multiple ways to connect to use gives you more freedom and flexibility. 7) TRACKING STAR Our TrackingStar software gets updates sent to you automatically by e- mail. These notifications make your life easier. Our updates keep you up to date with the most critical information that you need regarding your documents being served. Best of all it all happens automatically with your own TrackingStar.

11 CEO Bio Snapshot Education Received Bachelor of Arts Degree in English from the Florida International University in Miami, Florida Professional Experience Worked with National and International law firms since Received Master of Science Degree in Criminal Justice from the Florida International University in Miami, Florida Graduated with Honors from Florida International University Graduated as an active member of the English Honor's Society Former Litigation and Insolvency Paralegal involved in claims in excess of $150 million dollars Obtained a Private Investigation License on August 30, 2002 from the Florida Department of Agriculture and Consumer Services Became a Special Process Server in Broward County on September 30, 2000 (SPS #463) Became a Certified Process Server in Miami-Dade County on March 9, 2001 (CPS #1286)

12 Client Testimonials I can t say enough about how happy I am with your office you are diligent and thorough. Thanks for making my job easier. J.L., Foreclosure Paralegal Becker & Poliakoff, Miami, Florida I have been using JPS for the last 7 years and never again have I used any other service. They are professional, dependable and highly experienced. Their quick thinking is an added bonus! I recommend them to everyone. JPS get the job done right! N.P., Litigation Paralegal Tew Cardenas, LLP, Miami, Florida I am pleased to report that I am extremely happy with Judicial Process and Support. Your firm offers very dependable services at competitive rates, and you always are available to answer any questions that we may have. Moreover, it is customary for your firm to go the extra distance and conduct investigations to ensure that serves are completed efficiently and properly. Keep up the good work! M.P.B, Esq., P.A. Bennett Aiello, Miami, Florida Most reliable process servers I have ever worked with no matter what the situation call for JPS get the job done. A.L., Litigation Paralegal Shutts & Bowen LLP, Miami, Florida I wouldn t change a thing! you guys are truly terrific. I love the updates that s the best. N.F. Esq. Simon & Bocksch, Miami, Florida I find Judicial Process & Support to be very professional, quick, and resourceful. They can be relied upon to handle the most complicated types of services. I highly recommend them. J.L.P., Paralegal, Bryan Cave, LLP, New York, NY