section name mirasol shutters option guide Version all pantone #s are solid matte _pantone2748 _pantone458 _pantone455

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1 section name mirasol shutters option guide all pantone #s are solid matte _pantone2748 _pantone458 _pantone455 _logo plain _pantone506 _pantone5425 PREMIER COLLECTION _pantone557 _logo w/tagline MIRAWOOD COLLECTION Elegant Design Quality Construction Affordably Priced Version

2 table of contents 1. Doing Business with ITA Inc. 3) Contact 4) Shutter Order Process 5) Credit application 7) Resale certificate 2. Intro to Mirasol Shutters 8) Introduction 9) Features and Benefits 10) Shutter Terminology 3. Mirasol Technical Data 14) GreenAssured 15) Energy Savvy 16) FR Assured 17) Warranty 18) How to care for your shutters 4. Mirasol General Specifications 19) Colors & Louvers 20) Louver View Through 21) Color Coordinate Chart 22) General Specifications 23) T-Post 24) Panel Configuration 27) Stiles 28) Framing 33) Tilt Rods 34) Dividers 35) Hinges 5. Special Options 36) Double Hung Shutters 36) Café Shutters 37) French Door Cut Outs 6. Mirasol Bi-Pass and Bi-Fold 39) Bi-Fold Track System 42) Intro to Bi-Pass 43) Bi-Pass Panel & Overlaps 44) Bi-Pass Track Configurations 46) Bi-pass Closed 53) Bi-Pass Open 58) Bi-Pass Hardware 7. ArcSolutions Arch and angle Top Windows 59) Contoured Arch 60) Solid Top Arch 61) Angle & Cathedral Tops 62) Sunburst, Circles, Hexagons 8. order forms/ Marketing made easy: 63) How to calculate square footage 64) Premier/Classic Order Forms 67) French Door cutout order form 70) Retail Support & Advertising 71) Brand Manual 73) Print Advertising Sample 1 74) Print Advertising Sample 2 75) Print Advertising Sample 3 76) Merchandising Materials Bringing New Traditions to Light 2

3 ITA Inc. logo elements The ITA Inc. logo consists of three design elements 1) The letters "ITA" in all caps (PMS 295C Blue) 2) The letters "INC" in all caps and much smaller (PMS 295C Blue) 3) The globe symbol inside the letter "A" (White) The logo file below shows these elements in their proper color, scale and relative position. Correct usage of this logo requires that all three elements are always shown and used as per the supplied file, so at no time should the logo type or the symbol be used individually or separated from each other without prior permission from the company. contact information ITA Inc. maximum and minimum logo sizes The supplied logo files are at the maximum recommended usage size, which is 6.75" x 2.75". If you need a larger logo file for signage or other purposes, please contact the ITA Inc. graphics department. The mimimum recommended size for the supplied logo file is at 40% of the supplied file, which is 2.75" x 1.12". If you need to use a smaller logo, please contact the ITA Inc. graphics department for a different logo file. ITA Inc. logo as CMYK and greyscale The ITA Inc. logo can be used in CMYK (four-color process) and Greyscale (black and white) printing situations. There are individual files for each of these applications, please choose the correct file for your purposes. Mirasol Shutters is a product of International Trade (100% Cyan, 56% Magenta & 34% Black) Associates, (ITA Inc.) established March 1986 The conversion from PMS to CMYK is: The conversion from PMS to Greyscale is: (100% Black) Corporate Office ITA Inc. 6 Meridian Home Lane Palm Coast, Florida ITA corporate logo at 100% PMS (Blue) 295 ITA Inc., 24 Cathedral Place St. Augustine, FL 32084, U.S.A Fax: Phone: Fax: address for Orders: customerservice@itainc.net Other facilities: ITA Warehouse & Distribution Center 880 Airport Rd unit# 106 Ormond Beach, Florida ITA Mirasol Shutter Factory 6 West Tower Circle Bldg. C Ormond Beach, Florida

4 shutter order process: FAX: order form to: Quote/Order Complete a Shutter Order Form available in your Mirasol manual. Include all information available: louver size, shutter type, paint color, room location, etc. Fax in your information using your Order Form. A quote or order confirmation will be faxed back to you within 24 hours. Your signed approval will convert your quote to an order. Deposit A 50% deposit is required to initiate a shutter order. A deposit may be made with Mastercard, Visa, or Check by Fax, or you may choose to mail your check. The shutter quote or order# must be included with the 50% deposit. Order With approval of your order and receipt of your deposit, the final order will be released into production. Production cannot accept cancellations once the material is cut. Material is cut within 1 business day of the receipt of your order. Completion Upon completion of your shutter order, you will receive a phone call to confirm your method of payment for the balance due, which must be made prior to or upon delivery. Final payment may be made by MasterCard, Visa, Amex or Check by Fax or COD. Service Requests for service calls may be made verbally by calling Customer Service. Please provide all information known. New Customers All new accounts will be established upon receipt of a complete New Account Credit Application and a signed copy of your current state Annual Resale Certificate fo Sales Tax. All orders from New Customers requiring a 50% deposit to start production and terms to be determined by the credit application. Sales Tax To be in compliance with state laws and tax rulings, all merchants are required to submit a signed copy of their Resale Tax Certificate to demonstrate that the merchandise purchased is for resale. We will not process your order until we have received a copy. Customer Identification All ITA Mirasol Shutter TM orders, estimates and invoices are identified by sidemark and order number. When calling to check the status of an order, please refer to the order number. Shutter Estimates, Orders & Late Fees (Please note the following information) 1. All orders will be accepted in writing only and on appropriate Mirasol TM order forms 2. All shutter orders require a 50% deposit and balance is due according to terms with ITA. 3. Any invoices not paid within the terms agreed by ITA will incur a 1.5% late charge. 4. Any changes you make prior to the final order confirmation must be made in writing and requires a signature 5. In case of any incomplete information, you will be notified via telephone or fax which may cause delay. We are not responsible for delays caused by incomplete information. 6. Printed confirmation of your order will be faxed to you within 48-hours of receipt of your form. 7. We are not responsible for double faxing, or forms that are not clearly marked as possible duplicate. To prevent duplication, please refer to your customers orders by the purchase order number. Changes and Cancellation Policy Changes and cancellations will only be allowed before the final confirmation. You may not cancel or modify any order once it has been placed into production. Once into production, you are liable for the full cost of the shutter order. 4

5 credit application 6 Meridian Home Lane New Update Palm Coast, FL tel: fax: Credit Application All applications must be signed. Return signed application by mail or by fax ( ) to ITA Inc. of Business Corporation LLC Partnership Sole Proprietorship Date For Office Use Only City State Business Phone Fax # Billing Zip Code Account No. Credit Guideline Credit Code Initials Complete this section only if business is Sole Proprietorship or Partnership 1. Home City Social Security # 2. Home City Social Security # State Home Phone State Home Phone Zip Code Zip Code Complete this section only if business is Incorporated or LLC OFFICERS Title Title Title Sales Tax Exempt # (Attach Certificate) In Business Since Type of Business Federal I.D. # It Subsidiary of Parent Co. Banking Checking Loans Bank Trade References Phone Account # Phone Account # Account No. Phone Officer or Manager Handling Account PAGE 1of 2 See Reverse Side Phone Account # 5

6 CREDIT CARD credit application Do you desire to charge your purchases on your Credit Card? ***BY CHECKING YES, ALL INVOICES WILL BE CHARGED TO YOUR CREDIT CARD*** If yes, please complete the following: Type Credit Card 3 or 4 Digit Code of cardholder Account # Card in name of City State Zip Code This agreement provides for a credit sale to Authorized Card Users Yes ( of your Company) No Expiration Date of merchandise and services for business use. CREDIT AGREEMENT 1. The information furnished on this application is submitted for the purpose of obtaining credit,and I understand that this information will be relied on for the extension of credit. I hereby certify that the information is true, correct and complete. 2. Vendor is authorized to investigate my company's credit record and report to the proper persons and bureaus the performance of this agreement. 3. The Standard Terms for invoices are net 30 days from the date of invoice. Other specialized terms may be available based on products and/or quantities purchased. 4. Vendor will furnish an invoice for any goods purchased on this account. 5. Upon default of the terms of this agreement, Vendor may declare my existing balance due and payable. Upon default of payment terms, may charge up to 25% for attorney fees and collection costs for which we assume liability. 6. Interest will be charged at the rate of one and one half percent per month on past due amount. Date Please Sign By (Officer or Owner) Date Please Print By (Officer or Owner) The undersigned individual who is either a principal of the credit applicant or a sole proprietorship of the credit applicant, recognizing that his or her individual credit history may be a factor in the evaluation of the credit history of the applicant, hereby consents to and authorizes the use of a consumer credit report on the undersigned by the above named business credit grantor, from time to time as may be needed, in the credit evaluation process. Guaranty For value received and to induce Vendor to extend credit to the applicant(s), the Guarantor hereby warrants and unconditionally guarantees to Vendor the full payment when due of all indebtedness, obligations and liabilities of customer to Vendor, including finance charges applicable thereto, now existing or hereafter created or arising, even if such indebtedness is in excess of the credit line. Guarantor further agrees to pay all expenses including court cost and attorney and or/ collection service fees paid or incurred by Vendor in pursuit of collecting such indebtedness or any part thereof or enforcing this guaranty. This Guaranty shall be enforceable before or after proceeding against Customer, or simultaneously therewith and without resort to any security. The incorporation, merger, reorganization or sale of the Customer's business shall not operate as a termination of this guaranty, and the guaranty shall continue as to credit extended to such other entity. This guaranty shall remain in full force and effect until Vendor has received notice of cancellation. Any such notice shall not affect the obligation of Guarantor to pay all sums when due by the Customer and/or Guarantor. The Guaranty is enforceable against the undersigned Guarantor(s) whether or not the signatures are witnessed. WITNESS DATE GUARANTOR WITNESS DATE GUARANTOR I PAGE 2of 2 MH ITA Inc. 6

7 resale certificate For Information and Forms Information and forms are available on our Internet site at: To speak with a Department of Revenue representative, call Taxpayer Services, Monday through Friday, 8 a.m. to 7 p.m., ET, at Persons with hearing or speech impairments may call our TDD at or For a written reply to tax questions, write: Taxpayer Services Florida Department of Revenue 5050 W Tennessee St Bldg L Tallahassee FL Get the Latest Tax Information Sign up to get notices automatically when we post: Tax Information Publications (TIPs). Facts on Tax, a quarterly publication. Proposed rules, notices of rule development workshops, and more. Sign up at: Florida Department of Revenue, Annual 7 Resale Certificate for Sales Tax, Page 5