Understand the strategic arrangement of IS/IT in modern organisations. Week 3 IT Architecture and Infrastructure. Lecture objectives

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1 IMS9043 IT in Organisations Lecture objectives Week 3 IT Architecture and Infrastructure Understand the strategic arrangement of IS/IT in modern organisations 1 2 Information Systems & People Information Infrastructure There are five major components of the infrastructure: Computer hardware Development software Networks and communication facilities (including the Internet and intranets) Databases Information management personnel 3 4 Information Architecture Information architecture is a high-level map or plan of the information requirements in an organization. Information Architecture In preparing information architecture, the designer requires two kinds of information: The business needs of the organization that is, its objectives and problems, and the contribution that IT can make. The information systems that already exist in an organization and how they can be combined among themselves or with future systems to support the organization s information needs. 5 6

2 Computer hardware environments (1) Mainframe (server-based) Mainframe environment. In the mainframe environment, processing is done by a mainframe computer. The users work with passive (or dumb ) terminals, which are used to enter or change data and access information from the mainframe. Earliest computerised information systems: Information problem brought to the computer Number crunching Technicians in control Specific tasks 7 8 Computer hardware environments (2) Personal computer (client-based) PC environment. In the PC configuration, only PCs form the hardware information architecture. Networked (distributed) environment. Distributed processing divides the processing work between two or more computers. The purpose of client/server architecture is to maximize the use of computer resources Client/Server Architecture Client/Server Architecture A client/server architecture divides networked computing units into two major categories; clients and servers. A client is a computer such as a PC or a workstation attached to a network, which is used to access shared network resources. A server is a machine that is attached to this same network and provides clients with these services. Client/server architecture gives a company as many access points to data as there are PCs on the network. 11 PC LAN (local area network) PCs, each with its own storage Flexible Device sharing Scalability increased load catered absorbed by adding workstations 12

3 Processing architectures: Distributed Systems Processing divided (not necessarily evenly) between client and server Mainframe or PC combinations One location or several inter-organisational cooperation access vast amounts of data team geographically dispersed computers new software supports info. exchange/ collaboration Distributed systems: Electronic Data Interchange (EDI) Electronic data interchange (EDI) is the electronic movement of specially formatted standard business documents, such as orders, bills, and confirmations sent between business partners. The cost of VANS limited EDI to large business partners. However, the situation is changing rapidly with the emergence of Internet-based EDI Distributed systems: Web-based Systems www vs. internet Web-based systems refer to those applications or services that are resident on a server that is accessible from anywhere via the WWW. The only client-side software needed to access and execute Web-based applications is a Web browser environment. Two important features of Web-based functionality; The generated content/ data is updated in real time. They are universally accessible via the Web to users (dependent on defined user-access rights). WWW: application which handles digital standards for storing and retrieving data. GUI-based. Internet: transport mechanism, protocols Distributed systems: Internet and intranet Internet, intranet as business technologies The Internet is a worldwide system of computer networks--a network of networks in which users at any one computer can, if they have permission, get information from any other computer. Transport mechanism. (cf. WWW - applicationwhich handles digital standards for storing, retrieving data. GUI based.) An intranet is the use of WWW technologies to create a private network, usually within one enterprise. A security gateway such as a firewall is used to segregate the intranet from the Internet. Corporate portals: Web-based personalised gateway to work-appropriate information and knowledge from disparate IT systems. A response to information overload An Extranet (use of the internet between firms) can be viewed as an external extension of the enterprise intranet

4 IS Infrastructure Areas The basic facilities, services, and installations needed for the functioning of an Information System. Critical areas: 1. network design and management 2. processing architecture 3. desktop environment 4. operations support strategy these are critical for a number of reasons; for instance, an organization would want good performance marks in these areas before an internet-commerce initiative could be sustained 19 IT Infrastructure IT Infrastructure supports the flow and processing of information and includes: Hardware Communication network Middleware Application software Database management software Data 20 Hardware Location Reach Workstations Range Communication network Physical communications Coax, twisted pair, fibre, wireless Broadband, baseband Redundancy Backup Alternative paths to nodes Protocols: ASCII, Ethernet (for LANs), ISDN (Integrated Services Digital Network), TCP/IP (Transmission Control/Internet Protocols), Many others Mixed, proprietary vendor protocols Application architectures Middleware software An Information System can be looked at as: Functionality layer (application domain) HCI layer (user interface) Persistent elements layer (dbms) System architecture layer (middleware) Foundation layer (building blocks) Hardware, software and communication technologies for data presentation, analysis and management. Handles messages from the business logic to the database Transparent to the application WWW middleware browsers, search engines Distributed data management Distributed transaction processing 23 24

5 Application Software Database management software Can reside on one computer or over several Receives requests from the interface layer as messages Communicates with middleware Choices: Relational database Object-Relational database Object database Single database server Distributed database Choosing which technology Relational database Commitment to installed DBMS Legacy systems Extent of OO development in the organisation Availability of relevant expertise Future Plans (IT strategy) Currently the most common form of implementing databases Only practical option in heterogeneous environments RDBMS expertise is readily available Object-oriented paradigm is compromised Object-Relational database Object databases Fundamentally a RDBMS Extended with specially defined data types Objects in different tables from attribute values Still compromised by its tabular structure Some OO features restricted by language dependence Not well penetrated into the industry yet Steep learning curve for existing developers and relational DBAs Supports inheritance (language dependent) Supports repeating groups and multivalued attributes (not in ORDBMS because of normalisation constraints) 29 30

6 Other infrastructure considerations References Security versus Ease of Access Response time of the network (if the delay between key press and response is greater then 3 seconds frustration) Breadth of network access Turban McLean & Wetherbe Martin, Brown, DeHayes, Hoffer & Perkins (2005). Managing Information Technology (5 th Edition). Pearson, Prentice Hall. Chapter

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