Types of Work at Home Jobs - Network Specialist

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1 New Mexico State Personnel Office 2600 Cerrillos Road Santa Fe, New Mexico Classification Description IT NETWORK SPECIALIST Class Title Class Code Pay Band Alt Pay Band* IT Network Specialist Level I D IT Network Specialist Level II D IT Network Specialist Level III D *In accordance with SPB Rule NMAC, the assignment to alternative pay bands shall be reviewed annually to determine their appropriateness. Occupation Description This job family exists to develop and apply technical expertise in communications network management. Jobs in this family are responsible for monitoring, developing, testing, maintaining, installing, optimizing, and/or deploying network/ communications technologies. Nature of Work Provide day-to-day onsite administrative support for software users in a variety of work environments. Maintain network hardware and software, analyze problems, and monitor the network to ensure its availability to system users. Gather data to identify customer needs and then use that information to identify, interpret, and evaluate system and network requirements. Ensures the design of the organization s computer site allows all components, including computers, network, and software, to fit together and work properly. Distinguishing Characteristics of Levels Note: Examples of Work are intended to be cumulative for each progressively higher level of work. The omission of specific statements does not preclude management from assigning other duties which are reasonably within the scope of the duties. Level I Assist in unique, complex, and unpredictable situations. Makes decisions regarding routine daily work under general supervision (i.e., does not require close supervision). Decisions involve single network devices and other easily replaceable devices. Incorrect decisions are easily reversible. Involves basic research and following general instructions. Test and install hardware at the physical layer (e.g., phones, jacks, cable, fiber). Test and install hardware at the datalink layer (e.g., hubs and basic switches). Configure, maintain and troubleshoot physical layer technology (e.g., phones, jacks, cable, fiber). Configure, maintain and troubleshoot datalink layer technology (e.g., hubs and basic switches). Produce and maintain related documentation and site/drop maps for the physical layer. Performance tune assigned technology(ies) in the physical layer. Apply approved network security configuration standards and requirements.

2 Associate s Degree in Computer Science or MIS and/or journeyman technical certification such (MCSA), or Cisco Certified Network Professional (CCNP). Four (4) years of hands-on technical experience in support of a production local area network (LAN) infrastructure. High School diploma or Equivalency and/or a journeyman technical certification such as BICSI, Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), and/or Cisco Certified Network Professional (CCNP) and two (2) years of hands-on technical experience in support of a production local area network (LAN) infrastructure. Level II Perform independent work in unique, complex, and unpredictable situations and disaster recovery scenarios. Makes broad decisions regarding network equipment under general supervision. Sets standards for a class or model of network device. Incorrect decisions can be reversed, but this may require significant time due to the numbers of devices involved. Some decisions are made in new, unplanned, or unique circumstances. Involves detailed technical research to develop appropriate courses of action. Basic vendor management. Test and install advanced data link layer switches (e.g., programming, trunking, and virtual local area networks (VLANs). Test and install hardware for network layer (e.g., layer 3 switching and basic routing, basic IP addressing). Configure, maintain and troubleshoot network layer (e.g., layer 3 switching and basic routing, IP address). Monitor communications network performance. Research and assess emerging technologies. Participate in RFP/RFI processes for specific network technology mid-level. Provide peer training to junior staff. Plan for, design and advise on configuration of physical (e.g., phones, jacks, cable, fiber) and data link (e.g., hubs, basic switches, local area network [LAN]layers). Performance tune assigned technologies in the data link and network layers data link network. Produce and maintain documentation including device configurations input/output services (IOS) images, and topology mapping for the data link and network layers data link network. Monitor compliance with network security configuration standards and requirements. Bachelor s Degree in Computer Science or MIS and/or journeyman technical certification such (MCSA), or Cisco Certified Network Professional (CCNP and two (2) years of hands-on technical experience in support of a production local area network (LAN) infrastructure. Page 2 of 5

3 Associate s Degree in Computer Science or MIS and/or journeyman technical certification such (MCSA), and/or Cisco Certified Network Professional (CCNP) and two (2) years of hands-on technical experience in support of a production local area network (LAN) infrastructure. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience. Level III Prioritizes limited technical resources to address complex high-profile situations and competing / conflicting advanced technical issues. Makes significant, autonomous decisions that impact a wide range of multi-platform integrated systems under broad supervisory guidelines. Operates within broad strategic guidelines. Decisions have a significant enterprise-wide operational impact that can span multiple agencies and may be difficult or impossible to reverse (i.e., mistakes would create extensive damage and require significant rebuilding and restoration.) Many decisions rendered in unique, unplanned, and unpredictable circumstances with a significant, complex engineering, planning, and integration at the cutting edge of new technology. Involves comprehensive, highly specialized technical research, policy interpretation, and discerning the intent of high-level regulatory guidance. Comprehensive vendor management. Configure, maintain and troubleshoot the enterprise s advanced network and transport layer technology (e.g.,wan/man/campus routing, ATM, frame-relay, carrier class devices, edge routing, multiplexing, WAN/MAN/Campus internet protocol [IP] addressing, super netting). Test and install advanced network and transport layer hardware for the enterprise infrastructure (e.g., WAN/MAN/Campus infrastructure). Plan for, design and advise on configuration of the enterprise s network layer (e.g., layer 3 switching and routing, IP address). Plan for, design and advise on configuration of the enterprise s transport layer (e.g., WAN/MAN/Campus routing, ATM, frame-relay, carrier class devices, edge routing, multiplexing, WAN/MAN/Campus internet protocol [IP] addressing, super-netting). Performance tune and optimize assigned technologies in the enterprise s network and transport layers. Design disaster mitigation and recovery plans for the enterprise communications infrastructure. Produce and maintain documentation for the enterprise s network and transport layers. Participate in and/or lead RFP/RFI processes for complex enterprise technology. Provide physical and virtual security for enterprise communications infrastructure technologies (e.g., hardware firewalls, image display systems [IDS]/ information processing systems [IPS], port/protocol blocking). Mentor, train, and develop junior staff. Supervise junior staff (when assigned). Bachelor s Degree in Computer Science or MIS and advanced technical certification such as Microsoft Certified Systems Engineer (MCSE) or Cisco Certified Network Professional (CCNP) Page 3 of 5

4 and six (6) years in management, configuration, analysis, and problem-solving experience in a production WAN/MAN or campus infrastructure. Bachelor s Degree in Computer Science and/or MIS and advanced technical certification such as Microsoft Certified Systems Engineer (MCSE) or Cisco Certified Network Professional (CCNP) and four (4) years management, configuration, analysis, and problem-solving experience in a production WAN/MAN or campus infrastructure. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience. Knowledge and Skills Note: This information has been produced by compiling information and documentation provided by O*NET. O*NET TM is a trademark of the U.S. Department of Labor, Employment and Training Administration. Knowledge Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skills Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Page 4 of 5

5 Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Operations Analysis Analyzing needs and product requirements to create a design. Speaking Talking to others to convey information effectively. Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Statutory Requirements: N/A Conditions of Employment: Working Conditions for individual positions in this classification will vary based on each agency s utilization, essential functions, and the recruitment needs at the time a vacancy is posted. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Default FLSA Status: Non-Exempt. FLSA status may be determined to be different at the agency level based on the agency s utilization of the position. Bargaining Unit: This position may be covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to. Established: 12/14/2005 Revised: 9/20/2011, 12/10/2015 (Min Quals) Note: Classification description subject to change. Please refer to the SPO website to ensure this represents the most current copy of the description. Page 5 of 5