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1 maihiro business analytics Overview

2 Agenda Why CRM Analytics? 3 maihiro business analytics - Portfolio 4 Our methodology 5 Strategic partnership 6

3 Why CRM Analytics? Do you want to harmonise your operational sales management with the strategic targets of your corporate planning? Interconnected knowledge gained from consolidated data and evaluated promptly is the competitive advantage of today s era. We are drowning in information - but we thirst for knowledge Heino Siberath, Global Marketing Berlitz The challenge is: In an increasingly digitalised and interconnected world, the explosive growth in amounts of data leads to a vicious circle of inefficiency and complexity. Filtering out the relevant knowledge from the large amount of unstructured data such as s, documents, blogs etc. and using it to make reliable, strategic and operational decisions proves almost impossible without intelligent solutions. The answer: CRM Analytics , # 3

4 maihiro business analytics Portfolio We optimise your processes and develop analytical solutions for customer-oriented corporate management which support you in harmonising your operational sales management with the strategic targets of your corporate planning. Implementation Design Customer-oriented corporate management Strategic sales planning Integrated sales management KPI development Process optimisation Business intelligence and business analytics architectures Implementation of business intelligence and business analytics solutions on the basis of SAP based on CRM to Go our prototypebased and industry-specific Best Practice consulting approach maihiro solutions Application management Application management design Operational system support for your analytics solutions Data quality management Change request and Release management Hosting Service desk , # 4

5 From design to solution our methodology CRM to Go - Our risk-minimised consulting approach for your analytics projects combines design and implementation, offering you 1 Modular configuration for step-by-step introduction 2 Industry-specific KPI systems 3 Prototype-supported gap analyses for your requirements 4 Pre-configured dashboards and reports 5 Haptic introduction experience 6 Short project running times and reduced project costs by 25-30% 7 High user acceptance , # 5

6 Strategic partnership In order to image your customer-oriented corporate planning and management in the best possible way we use the following solutions: SAP service and value added reseller partner SAP NetWeaver Business Warehouse (SAP BW) BEx Analyzer (Excel-based planning applications) BEx Web Application Designer (Web-based planning applications) SAP Business Objects (SAP BO) BO Xcelsius BO Web Intelligence BO Crystal Reports SAP Rapid Deployment Solutions (SAP RDS) Mobility maihiro business analytics is a service and licence partner of SAP , # 6

7 Thank you for your attention! People Processes Technologies maihiro The essence of CRM , # 7

8

9 Imprint Germany maihiro GmbH Osterfeldstr Ismaning near Munich T F Geschäftsstelle Hamburg Ruhrstr. 11A Hamburg T F welcome@maihiro.com Austria maihiro GmbH Tech Gate Vienna Donau-City-Str Vienna T F welcome@maihiro.com maihiro GmbH. All rights reserved. All the content of this document is the intellectual property of maihiro GmbH. This content may only be used and the intellectual property rights to the content may only be transferred with the written permission of maihiro GmbH. The content of this publication is made available by maihiro GmbH. It is non-binding, is intended for information purposes only and may be altered without prior notice. maihiro GmbH accepts no liability and offer no guarantee in relation to errors or omissions in this document. There shall be no further liability arising from the information contained in this publication , # 9

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