User s Guide. v.5.6.0

Transcription

1 User s Guide v.5.6.0

2 2011 Quest Software, Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser s personal use without the written permission of Quest Software, Inc. The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document. If you have any questions regarding your potential use of this material, contact: Quest Software World Headquarters LEGAL Dept 5 Polaris Way Aliso Viejo, CA legal@quest.com Refer to our Web site for regional and international office information. Patents This product is protected by U.S. Patent: 7,979,245. Additional patents pending. Trademarks Quest, Quest Software, the Quest Software logo, Foglight, IntelliProfile, PerformaSure, Spotlight, StealthCollect, TOAD, Tag and Follow, Vintela Single Sign-on for Java, and vfoglight are trademarks and registered trademarks of Quest Software, Inc in the United States of America and other countries. For a complete list of Quest Software s trademarks, please see Other trademarks and registered trademarks are property of their respective owners. Third Party Contributions Foglight for Virtual Desktops contains some third party components. For a complete list, see the License Credits page in Foglight for Virtual Desktops online help. User s Guide August 2011 Version 5.6.0

3 Foglight for Virtual Desktops: User s Guide 3 Table of Contents Introduction to this Guide...5 Structure of the Foglight for Virtual Desktops User s Guide... 5 Syntax Conventions in the Guide... 5 About Quest Software, Inc Contacting Quest Software... 6 Contacting Quest Support... 6 Overview...7 Understanding Roles... 7 Logging in to Foglight for Virtual Desktops... 7 Working with Foglight for Virtual Desktops...9 Navigating Foglight for Virtual Desktops Using Breadcrumbs... 9 The Foglight for Virtual Desktops Browser Interface The Quick Views The Explorer Dashboards The User Dashboard The Foglight for Virtual Desktops Welcome Page Discover and Configure My Virtual Desktop Environment Please Select a Virtual Desktop Farm from the List View the Health of My Virtual Desktop Environment See Which Users Are Impacted by Issues Show Me a User's Sessions Configure Alarm Reporting and Blackouts Report on Your Enterprise Tap into the Product Community How to Find This Page The Quick Views The Purpose of The Quick Views View Layout Tour of the Quick Views The Connectivity Quick View The Brokers Quick View Frequently Asked Questions The Other vworkspace Servers Perspective... 24

4 Foglight for Virtual Desktops: User s Guide 4 Table of Contents The Terminal Services/Remote Desktop Session Host Quick View The VDI Quick View The Explorer Dashboards The Terminal Server Explorer The VDI Explorer Purpose of the VDI Explorer Understanding the VDI Explorer Virtual Machine User, End-Point, Virtual Machine, and Configuration Information Virtual Desktop Status and History User Logon Status and History...35 Alarm Health Navigating to the VDI Explorer...36 Navigating Away From the VDI Explorer The User Dashboards The User Sessions Dashboard...36 The Impacted Users Dashboard The Host Monitor Purpose of the Host Monitor Navigating to the Host Monitor...41 Navigating Away From the Host Monitor The Alarms Dashboard Purpose of the Alarms Dashboard Navigating to the Alarms Dashboard The Hosts Dashboard Purpose of the Hosts Dashboard Navigating to the Hosts Dashboard System Center Operations Manager Integration "How do I...?": Workflows for Common Tasks Common vworkspace Infrastructure Tasks Common Terminal Server/RDSH Tasks Common Tasks Regarding VDIs Common User-Related Tasks Index... 46

5 Introduction to this Guide Foglight for Virtual Desktops helps vworkspace users reduce the Mean Time To Resolution (MTTR) of performance and availability issues in virtual desktop environments. This guide provides the instructions necessary to help operators monitor and diagnose issues in their virtual desktop environments. For information about installation, see the Foglight for Virtual Desktops Installation and Setup Guide. For general navigation instructions and information about common browser interface elements, see the Foglight for Virtual Desktops Quick Start Guide. For Administrator role workflow instructions, see the Foglight for Virtual Desktops Administrator s Guide. Structure of the Foglight for Virtual Desktops User s Guide The User s Guide is broken into several main sections, and covers: All of the main monitoring and diagnostics screens, including the The Quick Views on page 13 and The Explorer Dashboards on page 32. These terms are explained later in this guide. Navigation between all of the main views. This is designed to be intuitive, helping new users learn how to use Foglight for Virtual Desktops, and helping experienced users to quickly find and fix problems. Descriptions of common workflows, in the form of how do I...? questions and answers. Syntax Conventions in the Guide This guide employs a set of conventions that are used in the command syntax. Generic examples follow the UNIX path structure that uses forward slashes / to separate directories. <foglight_for_virtual_desktops_home> is a placeholder that represents the path to the Foglight for Virtual Desktops Management Server installation.

6 Foglight for Virtual Desktops: User s Guide 6 Introduction to this Guide About Quest Software, Inc. Quest Software simplifies and reduces the cost of managing IT for more than 100,000 customers worldwide. Our innovative solutions make solving the toughest IT management problems easier, enabling customers to save time and money across physical, virtual and cloud environments. For more information about Quest go to Contacting Quest Software Mail Web site info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA USA Refer to our Web site for regional and international office information. Contacting Quest Support Quest Support is available to customers who have a trial version of a Quest product or who have purchased a Quest product and have a valid maintenance contract. Quest Support provides unlimited 24x7 access to our self-service portal. Visit the Quest Support Web site at support.quest.com. From the Quest Support Web site, you can do the following: Retrieve thousands of solutions from our online Knowledgebase Download the latest releases and service packs Create, update and review Support cases View the Global Support Guide for a detailed explanation of support programs, online services, contact information, policies and procedures. The guide is available at:

7 1 Overview This chapter describes the Foglight for Virtual Desktops operator role and provides instructions for logging in to Foglight for Virtual Desktops. Perform these steps before following the instructions in this chapter: Obtain your Foglight for Virtual Desktops user name and password from your administrator. Ensure that your Web browser has JavaScript functionality enabled. Understanding Roles This guide focuses on the functionality that is available to you when you log in as an operator. An operator is typically a desktop administrator or desktop architect. In some cases, an operator may be someone on the infrastructure team or from the IT helpdesk. A Foglight for Virtual Desktops operator is responsible for ensuring the health and performance of the vworkspace environment. For example, an operator manages the brokers, ensures that users are being allocated virtual desktops, and makes sure that the configuration of the vworkspace components (for example, Experience Optimized Protocol) is correct. Foglight for Virtual Desktops operators have access to a restricted set of dashboards. For detailed information about the Foglight for Virtual Desktops user roles, refer to the Quick Start Guide. Logging in to Foglight for Virtual Desktops This section describes how to log in to the browser interface. Note Foglight for Virtual Desktops must be running before you can log in. To log in to Foglight for Virtual Desktops on Windows: 1 Depending on where you installed the program icons, choose Start > Programs > Quest Software > Foglight for Virtual Desktops > Foglight for Virtual Desktops Console. 2 Enter a valid user name and password and click Login.

8 Foglight for Virtual Desktops: User s Guide 8 Chapter 1 Overview To log in to Foglight for Virtual Desktops using a Web browser: 1 Open a Web browser instance. Note For a list of supported browsers, see the Release Notes. 2 Navigate to a URL that uses the following syntax: where <hostname> is the name of the machine that has a running instance of Foglight for Virtual Desktops and <port> is the HTTP port specified during installation (the default is 8080). The login screen appears. 3 Enter your user name and password on the login screen. 4 Click Login. As an operator, the Welcome page is the first dashboard that you see. For information about that dashboard, see The Foglight for Virtual Desktops Welcome Page on page 11.

9 2 Working with Foglight for Virtual Desktops Foglight for Virtual Desktops is a software application used for monitoring virtual desktops. Foglight for Virtual Desktops can help both new and experienced users to significantly reduce the mean time to resolution (MTTR) of issues within virtual desktop environments by increasing their visibility into those frequently changing environments. It provides diagnostic details about servers and other components, historical trending information, and highly informative alerts and graphs. Foglight for Virtual Desktops: Shows you the availability and resource consumption of the core vworkspace infrastructure (including brokers, secure access gateways, and print servers). Shows you who is logged into your environment and whether they are using a VM-based virtual desktop (VDI), a terminal server (TS), or both. Shows you the status of each virtual machine (VM). Shows you the status and resource consumption of each TS, along with any outages. Shows you the VDI and TS sessions for each named user. Provides rich alarms, which identifies the affected users for each alarm. This helps you prioritize your time, so that you can focus on the issues that affect the most users. Provides functionality for integrating your Foglight for Virtual Desktops alerts with System Center Operations Manager (SCOM). This enables your helpdesk or IT operations teams to see alerts from your virtual desktop infrastructure and to react accordingly. Navigating Foglight for Virtual Desktops Using Breadcrumbs For a detailed description of breadcrumbs, refer to the Foglight for Virtual Desktops Quick Start Guide. The Quick Views produce a single breadcrumb. You can return to the Quick View at any time by clicking the Quick View breadcrumb in the trail. When you return to the Quick View, it appears the way it did before you navigated away from it. Therefore, you can always click the appropriate breadcrumb to get back to where you were before, as shown in the diagram below.

10 Foglight for Virtual Desktops: User s Guide 10 The Foglight for Virtual Desktops Browser Interface Foglight for Virtual Desktops contains a set of monitoring views, as well as several administration and setup dashboards. The following high-level diagram describes the navigation among the views and dashboards. There are main types of views: the Quick Views dashboards, the Explorer dashboards, the two User dashboards, and the main Welcome page - to which you can always return by clicking the Foglight for Virtual Desktops icon at the top-left of the screen. There is also an All Hosts view, which shows all of the monitored servers, and an All Alarms view, which shows all of the alarms across the environment. The Quick Views These views show you the virtual desktop infrastructure, which includes: The vworkspace components (which are organized into three categories). The VDIs (VM-based virtual desktops). The Terminal Server/Remote Desktop Session Host (TS/RDSH) infrastructure. Use the Quick Views dashboard to see the status of all of the parts of the infrastructure at once. Rich tabs, called Perspectives, are displayed at the top of the Quick View. They function mostly like normal tabs, but with some differences. For more information, see The Perspectives on page 15. While viewing one Perspective, you can see if there are alarms in the other Perspectives, which allows you to quickly move into a proactive troubleshooting mode at any time. Navigate to or from a Quick View by clicking its Perspective.

11 Foglight for Virtual Desktops: User s Guide 11 From the Quick Views, you can navigate to the detailed diagnostic views called Explorer Views. The Explorer Dashboards The Explorer dashboards provide in-depth diagnostics capabilities. They present more screen details than the Quick Views and allow you to drill down into specific areas when diagnosing a problem. The User Dashboard The two User dashboards are called User Sessions and Impacted Users. They provide detailed information about user sessions and the users that are affected by issues, respectively. This guide describes The User Sessions Dashboard on page 36 and The Impacted Users Dashboard on page 38 in detail in these sections. The Foglight for Virtual Desktops Welcome Page The Foglight for Virtual Desktops Welcome page is the first view you see when you log in to Foglight for Virtual Desktops. It gives immediate access to all of the main product capabilities. The Welcome page answers the following questions: 1 Where do I configure Foglight for Virtual Desktops? 2 How do I look at the state of the virtual desktop environment or diagnose specific issues? 3 How do I perform other tasks related to monitoring, such as configuring or running a report, or setting up blackout windows for system maintenance. All of the above capabilities, as well as others, are described in the following sections.

12 Foglight for Virtual Desktops: User s Guide 12 Discover and Configure My Virtual Desktop Environment Before Foglight for Virtual Desktops can start monitoring your environment, you must configure the application and perform discovery. This is a link to the Discovery and Configuration wizard, which is described in detail in the Foglight for Virtual Desktops Administrator s Guide. Click this link immediately after you install the product. As your environment changes, you may choose to return here occasionally to reconfigure Foglight for Virtual Desktops. Please Select a Virtual Desktop Farm from the List Click this link to configure the vworkspace Farms that you want to monitor. It is common to have multiple farms, for example UAT and production. View the Health of My Virtual Desktop Environment Click this link to navigate to the Quick Views, which show you the health of your environment and any alarms on your monitored virtual desktop infrastructure components. From there, you can drill down into the Explorer diagnostic dashboards for more detailed diagnostic information. The Quick Views are described in The Quick Views on page 13. See Which Users Are Impacted by Issues Click this link to navigate to the Impacted Users dashboard, which shows you the users that are affected by the alarms fired by Foglight for Virtual Desktops. The Impacted Users dashboard is described in detail in The Impacted Users Dashboard on page 38. You can access the Impacted Users dashboard directly from the Welcome page, or navigate to it from any alarm shown in Foglight for Virtual Desktops, as described in Navigating to the Impacted Users Dashboard on page 38. Show Me a User's Sessions The User Sessions dashboard lets you see the sessions each user has. Users are listed by name. This view can be used: 1 For viewing the sessions (for both VDI and TS) of a user when the user calls the helpesk with a problem. 2 When assessing the impact of issues on particular users. For example, if there is an issue with a particular VM, you can navigate to this view to see who is using that VM and what else they are using. The User Sessions dashboard is described in The User Sessions Dashboard on page 36. Configure Alarm Reporting and Blackouts For information on how to configure alarm reporting and blackouts, see the Foglight for Virtual Desktops Administrator s Guide.

13 Foglight for Virtual Desktops: User s Guide 13 Report on Your Enterprise For information on how to report on your enterprise, see the Foglight User s Guide, which is available on our support portal. Tap into the Product Community This link takes you to the Foglight for Virtual Desktops Community, where you can join the discussion with other customers and Quest representatives. How to Find This Page The Foglight for Virtual Desktops Welcome page can be reached in several ways: 1 The Welcome page is displayed when you first log in to Foglight for Virtual Desktops if you have not set a different home page. See the Foglight for Virtual Desktops Quick Start Guide for instructions on changing your home page. 2 Click on the Foglight for Virtual Desktops logo at the top left of the screen. 3 Click on the first (left-most) breadcrumb. Breadcrumbs are described in Navigating Foglight for Virtual Desktops Using Breadcrumbs on page 9 and in the Foglight for Virtual Desktops Quick Start Guide. The Quick Views The Quick Views provide a central location in the browser interface from which you can see highlevel monitoring data. The Quick Views show the overall status of your virtual desktop environment.

14 Foglight for Virtual Desktops: User s Guide 14 In these views, you can see the whole of your vworkspace environment, the number of components you are monitoring (for example, brokers, web access servers, Terminal Servers and VMs, and their status. Additionally, you can see any alarms that relate to the components and drill down to either the alarms themselves (to see who is affected by an alarm or to acknowledge an alarm, for example) or navigate to the in-depth dashboards available for VMs and Terminal Servers. These views also show trending information, so you can quickly see if an issue is persistent or transient. The Purpose of The Quick Views These views are specifically designed to answer the following types of questions: Brokers: Are all of my brokers up? What resources are my brokers consuming? Which brokers have been down most recently? VMs: How many VMs do I have? In what Groups are my VMs? With which VMs are there problems? Terminal Servers: How many Terminal Servers do I have? Where are my Terminal Servers located? What resources are they consuming? With which Terminal Servers are there problems? View Layout This view is divided into four main areas: The Perspectives(at the top). The Navigator Pane (at the left). The All Hosts View (at the center and right).

15 Foglight for Virtual Desktops: User s Guide 15 The Alarms Pane (at the bottom and right). The Perspectives The Perspectives are the tab-like squares along the top of the Quick View. You can use a Perspective in two different ways: Click the name of the Perspective. Information associated with that Perspective appears in the summary pane. For example, if you click Brokers, the Summary pane displays an overview of information about all brokers in the farm that you chose on the Foglight for Virtual Desktops Welcome page. Click an alarm button on the bottom half of the Perspective. From left to right, these are: fatal alarms, critical alarms, warning alarms, and informational alarms. When you click one of these buttons, Summary and Alarms panes below the Perspective are filtered based on that context. For example, you have five Terminal Servers, two have critical alarms, and you click the critical alarm segment of the Perspective. The Summary and Alarms panes refresh to show only information about the two Terminal Servers associated with the critical alarms. Therefore, you do not have to sift through what could be hundreds of Terminal Servers (or thousands of VMs) to locate the specific ones that you want to examine. Note The Navigator Pane If no alarms of a particular type are associated with the type of monitored component represented by a Perspective, then the associated icon is grayed-out. The Navigator Pane lists all the components that make up the type of component represented by the selected Perspective. For example, if the Connectivity Perspective is selected, you see the list of Web Access Servers and Secure Gateways. The component types listed in the Navigator pane are grouped. For example, in the Connectivity Perspective there are two groups: the Web Access Servers group and the Secure Gateways group. Click a components or group to select it. If you select a group, summary information pertaining to that group is displayed in the Summary pane.

16 Foglight for Virtual Desktops: User s Guide 16 For example, from the Connectivity Perspective, if you click on the group Secure Gateways you see: The number of Secure Gateways that are available, graphed over time. A graph that shows the availability of the three least available Secure Gateways. Below the graph is a list of the three least available Secure Gateways. The list is ranked in ascending order of availability, so the least available is at the top. A graph that shows the most recent Secure Gateway outages, with a list below it of the names of the three Secure Gateways that have the most recent outages. This list is ordered so that the one with the most recent outage is at the top. The All Hosts View From any Quick View, you can see all hosts in your virtual desktop environment by clicking See Status of All Hosts (at the top-right of any Quick View). The Alarms Pane The Alarms Pane displays a list of all alarms on the components with the selected Perspective. Alarms that are not on the selected component are filtered out. Furthermore, if an alarm severity is selected (for example, if you clicked Fatal on the Perspective), then only alarms of that severity are shown. For every alarm, the Alarms pane lists the alarm severity, when the alarm was fired, the alarm message, and a link to the Impacted Users dashboard.

17 Foglight for Virtual Desktops: User s Guide 17 For every alarm, this pane includes a link to a dashboard (Impacted Users) that shows you which users are affected by that alarm. This is calculated as follows: For an alarm on a broker, it is assumed that all users are affected. This is not necessarily true, but it is a reliable proxy. An alarm on a TS/RDSH affects all users on that TS/RDSH. The single user logged onto a Virtual Machine is considered affected by any alarm on that VM. To the right of any alarm, a small icon shows a user and an impact symbol. Click that icon to drill down to the Impacted Users dashboard, which is described in detail in The Impacted Users Dashboard on page 38. Additionally, when you click See All Alarms at the top-right of the Alarms pane, you navigate to a screen that lists all alarms in the entire system, along with all of the system changes that have taken place. Alarm Detail View an Alarm Detail dialog by clicking on an alarm message. You can also navigate to the Alarm Detail dialog from the User Sessions and Impacted User dashboards by clicking the number of alarms displayed in the Alarms column.

18 Foglight for Virtual Desktops: User s Guide 18 Managing Alarms To manage alarms, click Severity, Time, or Alarm Message. Doing so causes the Alarm Detail dialog to display. You can use this dialog to acknowledge and clear alarms. See the Foglight User s Guide on our support portal for more information about working with alarms. You can also navigate to this dialog from the Impacted Users dashboard by clicking the Severity icon. Tour of the Quick Views This section describes the individual Quick Views in detail. The Quick Views have an overall consistent design. The Connectivity Quick View By default, the Secure Gateway Group is displayed in the Connectivity Quick View.

19 Foglight for Virtual Desktops: User s Guide 19 Purpose of the Connectivity Quick View This view displays the vworkspace components that usually reside in your demilitarized zone (DMZ) and are responsible for connectivity into the vworkspace farm. For each of the Secure Gateways and Web Access Servers, summary information across all components of those types is displayed and a more detailed view of each individual component is provided. Details of Specific Secure Gateways or Web Access Servers Select a group (either Secure Gateways or Web Access Servers) to view summary information for that group. If you click an instance of a Web Access Server or Secure Gateway, the browser interface displays: The history of that component s availability. The resources (CPU, memory, disk, and IO) used by that specific component. That is, the total resources used by all the services that make up that component. If you want to see what resources an individual service uses, refer to Resource Usage by Service on page 20. A list of services that are monitored for that component. For each service, either a green play icon or a red stopped icon is displayed, so you can see at a glance which services are running or not running. The alarms that were fired on that particular component. The following image shows the Quick View for a Secure Gateway. The layout of a Quick View for a Web Access Server is exactly the same; the services displayed are different.

20 Foglight for Virtual Desktops: User s Guide 20 Resource Usage by Service Click the name of any service to see a more detailed view that displays CPU, memory, disk, and IO for that service, along with the underlying (OS-level) name of the service and a description of what the service does. This detailed view is shown in the image below. Additionally, click one of the resource spinners (CPU, memory, disk, or IO) to view a popup that displays the top five consumers of that particular resource on the server. This is true of all Quick Views that display resource consumption. The Brokers Quick View The Brokers Quick View is one of the central views in Foglight for Virtual Desktops. The Brokers Quick View provides a summary of broker and broker database health.

21 Foglight for Virtual Desktops: User s Guide 21 Purpose of the Brokers Quick View For users to acquire desktops quickly and without encountering issues, it is important that the brokers and associated databases be available and responsive. The Brokers Quick View groups together the main aspects that you need to check: The broker functionality and the resources that the brokers are using. You can see if brokers are in need of resources. The database availability and response time and whether the databases have sufficient growth space. This information helps you diagnose broker-related issues. Brokers Quick View Layout The Brokers Quick View is shown in the following image. For brokers to function properly, the brokers and the broker databases (including the reporting database, if installed) must be available and responsive. So, on the Broker Quick View, you can view summary information about the brokers and the broker databases. For more detail about the broker databases, see Database Quick View Layout on page 22. The layout of the Broker Quick View is similar to that of the other Quick Views. However, the Broker Quick View is slightly different in the center and the right areas. From left to right, this Quick View displays: The number of available brokers (at the left). The response time of the broker database. The three least available brokers, in a chart and in a list. The most recent broker outages, in a chart and in a list.

22 Foglight for Virtual Desktops: User s Guide 22 By showing database response time information alongside broker availability, this single Quick View helps you diagnose broker issues more quickly. Note Although database response time is displayed, the Alarms pane at the bottom of this Quick View shows only broker-related alarms. For database-related alarms, see Database Quick View Layout on page 22. Quick View for an Individual Broker Click on an individual broker s name on the navigation pane at the left, to cause a view to appear that displays the availability of that broker over time, the services that are running, the resources consumed by that broker, and any alarms fired on to the broker. This view is shown in the image below. As with the other monitored vworkspace components, click an individual service to see the resources the service is using, the underlying name of the service, and the purpose of the service. Tip This information can help less-experienced administrators learn their way around vworkspace. Database Quick View Layout All vworkspace installations have either one or two databases. They either have just the broker database (sometimes called the vworkspace Database or the Configuration Database; all three terms are interchangeable), or they also have the vworkspace Reporting database. Foglight for Virtual Desktops monitors the availability, response time, and growth of both databases. If the Reporting database does not exist, Foglight for Virtual Desktops indicates that. The layout of the Database Quick View is shown in the image below.

23 Foglight for Virtual Desktops: User s Guide 23 Note The standard Quick View layout is used in this Quick View, so only the Summary pane is described here. The Summary pane is split horizontally into two parts. From left to right, the top row shows the availability, response time, size, capacity, and growth of the Broker Database, and the bottom row shows the same information for the Reporting Database. Frequently Asked Questions I use clustering, mirroring, or both. How do these configurations affect the Database Quick View? They do not. As long as Foglight for Virtual Desktops can connect to the database using its credentials, and as long as Foglight for Virtual Desktops can execute the necessary SQL statements to determine the response time, size, and growth of each database, then the Quick View is fully populated. I do not see any information about the services that the database. comprises. How does Foglight for Virtual Desktops determine the database availability? The primary audience for Foglight for Virtual Desktops is the vworkspace administrator, who is typically not responsible for detailed database configuration or management. Therefore, Foglight for Virtual Desktops aims to show enough information to the vworkspace Administrator for the he or she to know whether there is a problem with the database and whether that problem is related to performance or growth. At that point, the database administrator would typically get involved and would use a database product to diagnose and fix the problem. Therefore, Foglight for Virtual Desktops does not monitor the detailed database services. In any case, these services would be different depending on whether the database is mirrored, clustered, and so on.

24 Foglight for Virtual Desktops: User s Guide 24 Quick View for an Individual Database If you select an individual database in the Quick View Navigation pane, only the information related to that particular database is displayed, as shown in the image below. The Other vworkspace Servers Perspective In terms of layout, this Perspective is the same as the Connectivity Perspective (except, of course, that the services running on each server are different). Therefore, for details, see The Connectivity Quick View on page 18. The top-level Quick View is shown in the image below.

25 Foglight for Virtual Desktops: User s Guide 25 The Terminal Services/Remote Desktop Session Host Quick View Foglight for Virtual Desktops supports users running any combination of Terminal Services/ Remote Desktop Session Host (TS/RDSH) and VDI (VM-based virtual desktops). For information on monitoring and diagnosing VDI, see The VDI Quick View on page 28. Purpose of the TS/RDSH Quick View The TS/RDSH Quick View provides performance and availability diagnostics for TS/RDSHs in a simple format. The main foci of this Quick View are to show the: TSes/RDSHs that exist, where they are located, and their availability and usage. Resource consumption of each TS/RDSH. Users that are logged in to each TS. TSes that have the most users and the highest resource consumption. On the TS/RDSH Quick View, this information is correlated in a number of ways. Navigating to the Terminal Server Quick View As with other Quick Views, navigate to this view by clicking on the appropriate Perspective, or by using the breadcrumbs on your browser if you have visited this view previously. Navigating Away From the Terminal Server Quick View In addition to the usual steps (using the breadcrumbs, or by clicking another Perspective), there are three other ways you can leave this view; these are described below. All three ways leave a breadcrumb, so it is easy to navigate back to this view. Click the Impacted Users icon in the row for an alarm to drill down to the Impacted Users dashboard. For information about the Impacted Users dashboard, see The Impacted Users Dashboard on page 38. Select a TS/RDSH from the navigation pane at the left and click Open TS Explorer on the top-right of the pane. The TS Explorer provides detailed information about the selected TS, including a list of users who are logged in to it. For information about the TS Explorer, see The Terminal Server Explorer on page 32. Select a TS/RDSH from one of the busiest or most utilized servers described below. The Top-Level TS/RDSH Quick View This view provides summary information for each location in which you have Terminal Servers/ RDSHs. Note There is no view that provides summary information across all Terminal Servers.

26 Foglight for Virtual Desktops: User s Guide 26 The basic layout of this view is similar to that of the other Quick Views. There are, however, two very important differences in the way that the Navigation pane works for this Quick View. Searching for TSes/RDSHs Virtual Desktop environments typically contain a relatively limited number of brokers, user profile servers, and similar items. They may, however, contain hundreds of TSes and thousands of VMs. For that reason, Foglight for Virtual Desktops makes it easy to find a particular TS for VM in large environments while avoiding UI problems. Therefore, the Virtual Desktop and Terminal Server Quick Views are different from the others. If you have a large number of Terminal Servers in a single location and you select that location, Foglight for Virtual Desktops lists first five TSes followed by text that information you how many others there are. Click this text to retrieve the next five, and so on. This prevents a potentially slow retrieval of a large number of TS names. To quickly retrieve a particular TS, simply click the small magnifying glass icon at the right of the location name and start typing the name of the TS in the field provided. This will enables you to type the name (or a part of the name) of the TS that you are looking for. As you type, the list changes dynamically and becomes shorter. When you see the TS in the list, select it. This workflow is the same for Virtual Machines. Navigation and Workflow This top-level view shows you at a glance what is happening across the Terminal Servers/RDSHs in a particular location, as defined in the vworkspace console. The Summary pane is divided into four parts. Each part has a chart at the top and a list at the bottom. From left to right, these display: A chart of the busiest TS/RDSHs, for example, the TS/RDSHs in this location with the greatest number of sessions. The list of busiest Terminal Servers is below it.

27 Foglight for Virtual Desktops: User s Guide 27 A chart of the top three TS/RDSHs, calculated by % of CPU consumed. The list of the top three CPU consumers is below it. A chart of the top three TS/RDSH memory consumers, calculated by % of memory consumed. The list of the top three memory consumers is below it. A chart of the top three TS/RDSH disk consumers, calculated by % of disk utilized. The list of the top three disk consumers is below it. Each section has the same structure. The top portion shows how the metric in question (for example, the number of user sessions) has changed over time. The bottom portion lists the Terminal Servers/RDSHs that are graphed at the top portion. The list is always in descending order, that is, from busiest or most loaded at the top to the least busy or least loaded at the bottom. As with other Quick Views, you can select an individual TS/RDSH from the left to see a specific Quick View for that TS/RDSH. You can also click one of the TS/RDSHs listed under the busiest or most loaded graphs. This drills down you to the detailed TS Explorer dashboard. Quick View for an Individual TS/RDSH Click a TS/RDSH in the navigation pane, to display to a Quick View for that TS/RDSH. Additionally, you can click a resource spinner (for example, CPU, memory, disk IO) to cause a popup to appear that lists the top five consumers of that resource on the TS/RDSH. If you click the network IO spinner, a graph of network IO activity over time displays. The layout of this view is similar to those used for individual Web Access Servers, Secure Gateways, Print Servers, and User Profile Servers. For more information about this type of layout, see See Details of Specific Secure Gateways or Web Access Servers on page 19 and The Other vworkspace Servers Perspective on page 24. There are two ways, however, in which this view differs from the other Quick Views:

28 Foglight for Virtual Desktops: User s Guide 28 Not all services need to be running for the TS to be considered available. For example, the Quest EOP Xtream process is used for graphics acceleration over a latent connection (usually a WAN). If your virtual desktops are primarily used over a LAN, you will probably not use EOP Xtream. Therefore, the availability of the EOP Xtream process is not used as part of the calculation of the availability of a TS/RDSH. On the top right of the Summary Pane, there is an additional link, Open in TS Explorer. Clicking that link drills down to a more detailed TS/RDSH diagnostics view, described in detail in The Terminal Server Explorer on page 32. Click a service name running on the TS/RDSH to see the status of that service, the underlying name of the service, the purpose of the service, and the resources the service is consuming. The VDI Quick View Foglight for Virtual Desktops supports any combination of TS/RDSH and VDI (VM-based virtual desktops). For information about monitoring Terminal Servers/RDSHs, see The Terminal Services/Remote Desktop Session Host Quick View on page 25. Purpose of the VDI Quick View The VDI Quick View provides a simplified process of performance and availability diagnostics for hosted Virtual Desktops (VDIs). In particular, it combines high-level overviews of the statuses of the individual virtual desktops with drilldowns into their configuration details. The main foci of this Quick View are: To show the VMs that exist, the status of each VM, and the Groups (Desktop Pools) in which they are located. To show which user that is logged in to each VM. Navigating to the VDI Quick View As with other Quick Views, navigate to this view either by clicking the appropriate Perspective or using the breadcrumbs if you have visited this view previously.

29 Foglight for Virtual Desktops: User s Guide 29 Navigating Away From the VDI Quick View In addition to the usual steps (using the breadcrumbs or clicking another Perspective), there are three other ways that you can leave this view (all leave a breadcrumb, so it is easy to return to this view: Click the Impacted Users icon in the row for an alarm to drill down to the Impacted Users dashboard. For more information about the Impacted Users dashboard, see The Impacted Users Dashboard on page 38. Select a VM in the navigation pane on the left and click Open in VDI Explorer on the topright of the pane. The VDI Explorer provides you with detailed information about a particular VM, including who is logged onto it. The VDI Explorer is described in detail in The VDI Explorer on page 34. Search for and select an individual VM by status. For more information, see Finding a VM by Status on page 30. The Top-Level VDI Quick View This view provides summary information for each Desktop Group (sometimes called a VM Pool). This Quick View has the same basic layout as the other Quick Views. Only the Navigation and Summary panes are different. The Navigation pane is the same in this Quick View as it is in the Terminal Server Quick View. That is, you can search for VMs in the navigation pane and filter the lists of VMs based on your search criteria. Even if you have a large number of VMs, you can quickly find the ones in which

30 Foglight for Virtual Desktops: User s Guide 30 you are interested. For more information about how to use the search functionality, see Searching for TSes/RDSHs on page 26. Tip If you are looking for the VM used by a particular user, use the User Sessions view instead. This view is described in The User Sessions Dashboard on page 36. By searching for the name of the user in this dashboard, Foglight for Virtual Desktops lists the VMs (and TS/RDSHs, if relevant) being used. The Summary pane in this Quick View consists of two areas: Find a VM by status (at the left). Desktop Group utilization and growth (at the right). Finding a VM by Status When you have many thousands of VMs, it can be challenging to find the VMs with which there are problems. Foglight for Virtual Desktops makes this task quicker and easier, helping to reduce the Mean Time To Resolution (MTTR) of issues. The central part of the window in the VDI Quick View allows filtering of the VM list by VM status, the status of the VM from the point of the view of the vworkspace. Foglight for Virtual Desktops does not monitor OS resource consumption on virtual machines. The status list has approximately 40 statuses in it, most of which are only relevant for ESX VMs and many of which may not be of interest to you. Use the check box above the list to narrow down the list to the four most important four statuses: Powered-Up, Invalid, Powered-Down, and Suspended. Powered-Up: The virtual machine is powered up (running). Invalid: vworkspace is unable to determine the state of the virtual machine. This may be, for example, because vworkspace cannot contact the virtualization system or the virtualization system gave vworkspace an unknown response. Powered-Down: The virtual machine is powered down (not running). Suspended: Where supported by the virtual machine, suspending saves the system state and working set of the virtual machine to disk before powering off. When resumed, the computer is returned to the state it was in before being suspended. This option is faster since the operating system does not have to go through the complete load and initialization process. If you select a status (whether or not the checkbox is selected), Foglight for Virtual Desktops displays the VMs in the selected group that have that status. From there, you can select a VM to explore. For information about exploring VMs, see The VDI Explorer on page 34. Additionally, the table that displays the list of VMs that are in the selected status has a search box. To filter the list further, type relevant text in the search box. The search is performed on all rows and columns of the table. Only VMs with row or column text that matches the search criteria are displayed. For example, you want to find out which VMs are running and have a Logon Status of Logged Off. Select Running from the list and type Logged Off into the search box.

31 Foglight for Virtual Desktops: User s Guide 31 Desktop Group Utilization and Growth In addition to the methods described above for finding VMs in particular statuses, the VDI Quick View shows you how full the selected Desktop Group is. The two graphs are visible in the image. For more information, see The Top-Level VDI Quick View on page 29. The graphs show: Number of VMs used in a Desktop Group (top graph). In this context, used means that a user is logged in to the VM. The graph displays the trend over time. How full, percentage-wise, the group is (bottom graph, labelled Desktop Group Load). This graph displays the trend over time. It is particularly useful in helping you ensure that your desktop groups do not become full, which would require reconfiguration of the group through the addition of more VMs. VDI Quick View Select a VD I from the navigation pane, to cause the VDI Quick View to appear. The VDI Quick View summarizes key information about the selected VM, including the end-point (Client Device) and user information (at center-left) and the history of the virtual machine status (at center-right). The navigation pane and the Alarm pane share the same design as other Quick Views. This view provides basic summary information. More detail is provided in the VDI Explorer. For information about the VDI Explorer, see The VDI Explorer on page 34. Click Open in VDI Explorer at the top-right of the Quick View to access the VDI Explorer dashboard. In the VM Status History chart, four colored bars show the most important statuses that the VM has experienced over the chosen time range. The default time range is four hours. You can see the chosen time range in the top-right of the Foglight for Virtual Desktops browser interface. See the

32 Foglight for Virtual Desktops: User s Guide 32 Foglight for Virtual Desktops Quick Start Guide for more information about the time range and Zonar. The bars indicate if there have been status changes. For example, in the image above, the VM has been powered up throughout. which is considered good, unless that desktop was configured to be powered down when not in use. Note Foglight for Virtual Desktops does not currently provide resource consumption information (CPU, memory, disk, and so on) for VMs. However, Quest vfoglight provides such information. The Explorer Dashboards The Quick Views, described in the previous sections, are used for monitoring. The Explorer dashboards, by contrast, are intended for diagnostics, that is, for when you believe you have a problem and you want to identify it. Foglight for Virtual Desktops contains two Explorer dashboards: the Terminal Server Explorer and the VDI Explorer. The Terminal Server Explorer The Terminal Server Explorer provides more detailed information than the Terminal Server Quick View and can be seen in the image below. The information shown as in the Terminal Server Quick View. The users that are logged in to a particular Terminal Server are listed on the left, along with the length of time they have been logged on. For more information about the Terminal Server sessions for a user, click the name of a user and The User Sessions view appears. For more information about the User Sessions dashboard, see The User Sessions Dashboard on page 36.

33 Foglight for Virtual Desktops: User s Guide 33 Getting More Information About the Host From the Terminal Server Explorer, there are three ways to obtain additional host information: Basic information. Hover the cursor over the Host Name to cause a dwell to appear that displays a summary information about the host, including alarms and resource utilization. Click on one of the resource spinners (CPU, memory, disk IO) to cause a popup to appear that displays the top five consumers of that resource. If you click on the network IO spinner, a graph of network IO activity over time displays. Click the host name to drill down to the Host Monitor. For more information about the Host Monitor, see The Host Monitor on page 40.

34 Foglight for Virtual Desktops: User s Guide 34 The VDI Explorer The VDI Explorer provides a detailed view of a virtual machine. It helps you diagnose issues relating to VDIs (virtual machines). It is particularly useful for identifying virtual machines that have experienced peculiar status changes or have odd configurations. Purpose of the VDI Explorer The VDI Explorer displays detailed configuration, status, and status change information for a particular VM. Its purpose is to provide enough information to quickly see: Who was logged in and when, and the status of the virtual desktop throughout that period of time. Information regarding end-points. Detailed virtual desktop configuration information. This information helps reduce the amount of time that is required to diagnose virtual desktop configuration and usage issues. Understanding the VDI Explorer The VDI Explorer can be considered and read as a number of horizontal groups of information. From top to bottom, these four groups are concerned with: