A Bring Your Own Device (BYOD) Overview

Transcription

1 A Bring Your Own Device (BYOD) Overview As Presented At AMARC Workshop: Developing A BYOD Framework March 6, 2014 All copyrightable text and graphics, the selection, arrangement, and presentation of all materials included in this presentation are the property of Censeo Consulting Group, Inc. Permission is granted to download and print materials for the purpose of viewing, reading, and retaining for reference. Any other copying, distribution, retransmission, or modification of information or materials, whether in electronic or hard copy form, without the express prior written permission of Censeo Consulting Group, Inc., is strictly prohibited.

2 BYOD Timeline Through the Years The original BYOD : Commoditization of laptops force companies to issue foreign laptop policies Great Recession forces companies to look at BYOD as an effectiveness tool AND a cost-cutting measure 1990s Mid- 2000s Today Cheap data drives proliferation of personal smartphones such as Blackberrys; companies slowly react with policies 95% of private sector companies have BYOD strategies Page 1

3 Summary of key BYOD statistics On average in the U.S., CIOs expect ~40% of their workforce to use personal devices for business needs; this number will increase in the next few years Most BYOD policies cover smartphones and tablets; less than 5% of U.S. companies have policies that cover personal computers On a global level, 50% of companies with BYOD smartphone programs offer reimbursement; only 20% of companies with BYOD tablet programs offer reimbursement Only 22% of IT leaders believe they have a strong business case for BYOD adoption The Big Takeaway: the private sector does not use a universal BYOD policy. Companies select policies based on their needs. SOURCE: Forrester, The Global BYOD Management Services Ecosystem, September 2013; Gartner, Bring Your Own Device: The Facts and The Future, April 2013 Page 2

4 Moving to the Federal context.proponents of BYOD identified convenience and productivity gains as reasons for a BYOD program GENERAL REASONS CITED FOR INTEREST IN BYOD 2013 CASE STUDY*: TOP 5 REASONS GFE USERS CITED FOR INTEREST IN BYOD Cost effective Increased employee efficiency Increased employee satisfaction and productivity Reduces hardware purchasing costs organization to employee Minimizes certain aspects of administration Inconvenient to carry two phones Using personal device provides flexibility Carrying two phones is wasteful Prefer using personal device Minimal impact to personal plan costs 15% 34% 31% 40% 73% * Based on Censeo analysis of mid-size agency; survey sample ~1,500

5 but there are still numerous concerns around implementing BYOD GENERAL REASONS CITED FOR HESITANCE TO ADOPT BYOD 2013 CASE STUDY*: TOP 5 CONCERNS CITED BY GFE USERS FOR AGAINST BYOD Increases risk of security breaches Places burden on employee to protect data Increases employee liability Reimbursements pose increased administrative burden on finance Increases administrative burden on Help Desk/Hardware Support team Phones are potentially subject to confiscation (e.g., discovery, FOIA, etc.) Functionality Implications Personal Privacy Implications Usage Policy Contents Security Concerns Cost Implications 3 - Neutral 4 - Agree 5 - Strongly Agree * Based on Censeo analysis of mid-size agency; survey sample ~1,500

6 So are federal employees truly interested in BYOD? Answer: It s Complicated! 2013 CASE STUDY*: INTEREST IN BYOD FOR FEDERAL EMPLOYEES WITH GFE SMARTPHONES Interested Interested, with Reimbursement Not Interested 29% 41% 30% 100% Making BYOD a voluntary program - as several agencies have sought - adds a cost burden to agencies as they have to maintain the support infrastructure for both GFE and BYOD smartphones. * Based on Censeo analysis of mid-size agency; survey sample ~1,500

7 BYOD is an unavoidable trend that enables workforce mobility; there are several factors to consider when deciding on a BYOD policy POLICY What devices will you cover? Who will be covered by BYOD (only traditional GFE users or everyone)? Will you implement reimbursement policies? If so, how much? Will staff accept decrease of privacy to discovery or FOIA requirements? SECURITY What security posture does your agency need to take? What s your BYOD strategy? (Virtualization? Walled Garden with MDM? Limited Separation?) Are employees comfortable with increased security responsibilities? INFRASTRUCTURE Will there need to be an investment in infrastructure (i.e., Wi-Fi repeaters)? What burden are you placing on your finance office if you implement reimbursements? What burden do you place on your IT Service Desk by introducing new phones and operating systems? BUSINESS CASE Is there a cost or a benefit to adopting BYOD? What are the hidden costs? upfront costs? Will BYOD truly increase productivity or retention? Have you coordinated policies and expectations with OCIO, OGC, OCFO, Personnel, OAM, Privacy and the Unions? Page 6

8 The Takeaways The demand for BYOD will increase over time There is no one-size-fits-all approach to BYOD. Every agency has to determine what it values and what it s willing to trade-off before deciding on a BYOD policy (i.e., security, privacy, etc.) GFE users are fairly polarized on the need for BYOD some love it (29%); some don t (30%). BYOD is not necessarily a cost-cutting tool; in fact, it may increase costs if you do not limit eligibility and reimbursement amounts Agencies that have successfully implemented BYOD (EEOC, MSPB) have been smaller in size and possessed relatively homogenous workforces. Creating BYOD policies are not easy especially for large, de-centralized agencies but addressing it is necessary! Page 7

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