Digital Transformation

Transcription

1 Digital Transformation

2 Digital Transformation

3 Digital Transformation Digital transformation refers to the changes associated with the application of digital technology in all aspects of human society

4 Digital Transformation Data Monetization B2B Predictive Analytics SelfCare Employee Engagement

5 B2B

6 What is b2b (business-to-business)? On the Internet, B2B (business-to-business), also known as e-biz, is the exchange of products, B2B services or information (aka e-commerce) between businesses, rather than between businesses and consumers.

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8 B2B - GMS Cloudline for Telco marketplaces GMS Cloudline for Telco marketplaces About Gordano & GMS About GMS Cloudline Cloudline webmail (Webspace) Features & Technical Information

9 B2B - GMS Cloudline for Telco marketplaces About Gordano Launch of NTMail The world s first mail server for Windows NT 3.1 Product suite enhanced for true enterprise capability Webmail client launched, a commercially viable thin client alternative Full Outlook integration and groupware capabilities InfoWorld crowns Gordano as best exchange killer Malware Protection across product portfolio PC Pro awards Gordano 5 stars Gordano acquires Softalk Rationalisation and re-brand of overall product line Creation of Cloudline

10 B2B - GMS Cloudline for Telco marketplaces GMS On-Premise Solution Provenance

11 B2B - GMS Cloudline for Telco marketplaces GMS Cloudline a SaaS marketplace solution Cloudline is a cloud hosted messaging service customised for usage by the SMB market space. Multiple hosting options against public IaaS environments (e.g.: AWS) or owned, in-country infrastructure. Cloudline is optimised for SaaS marketplace deployments the smaller SMB space is a critical audience in carrier/telco markets. Cloudline is currently optimised for integration with the bespoke NEC marketplace platform, and the AppDirect platform. In addition, integrations into and other 3 rd party SaaS platforms are available.

12 B2B - GMS Cloudline for Telco marketplaces Cloudline & The NEC Cloud Marketplace Project. Gordano are working with NEC, evolving a SaaS marketplace framework targeted at Telco operators. The NEC Cloud Marketplace is a scalable aggregation platform consisting of a range of business oriented services to be sold to communication service providers (CSPs) and telecommunication operators. In turn, the operators receive revenue by offering these solutions to their customers easily, quickly and effectively from a single, integrated location. See Cloudline (white labelled) here:

13 B2B - GMS Cloudline for Telco marketplaces Cloudline & The NEC SaaS Marketplace Project GMS has worked with NEC to integrate Cloudline into the NEC SaaS/cloud solutions aggregation marketplace environment. The proposed customer audience in this context is the (smaller) SMB space. This engagement facilitates: Reduced operator customer churn by offering valuable additional functionality to an existing customer audience Increased customer retention via data/usage lock in Mitigated operator expenditure for rollout by leveraging existing capabilities from third-party ISVs

14 B2B - GMS Cloudline for Telco marketplaces GMS Cloudline with Ooredoo Group: Ooredoo Using the NEC marketplace platform, GMS (white label rebranded as Ooredoo ) has launched in Ooredoo Algeria marketplace, Ooredoo Indonesia is in pre-launch and PTCL (Pakistan) will shortly be offering the a similar solution using the GMS application to their SMB customers.

15 B2B - GMS Cloudline for Telco marketplaces GMS Cloudline Powerful cloud for small businesses Strong Outlook integration Fully featured, multiple language webmail Supports mobile requirements Industry leading virus and spam protection

16 B2B - GMS Cloudline for Telco marketplaces Cloudline Deployment Benefits Revenue share flexibility Pure core competency 3 month, no cost hosted trial Strong groupware and collaboration capabilities Multi-device access Hosted or in-country deployment Consumption model for ActiveSync licensing Agile development with product IP control over

17 B2B - GMS Cloudline for Telco marketplaces What are the GMS Cloudline Features? Calendaring Contacts Tasks Notes Sharing Groupware Webmail Instant messaging Virus and Spam protection The primary method of accessing Cloudline is via the highly functional webmail client, through your marketplace or directly from your web browser. Cloudline is optimised for usage with Outlook. Many sharing and groupware capabilities are available from both Outlook and Cloudline webmail client. is available on you mobile device almost all devices are supported, you can use the native mechanism on you device to access .

18 B2B - GMS Cloudline for Telco marketplaces Using GMS Cloudline To use Cloudline all you need is a standard web browser Cloudline is optimised for Outlook to provide the best possible groupware experience, other client types are supported Smart devices (phones and tablets) can connect with native IMAP client and ActiveSync.

19 B2B - GMS Cloudline for Telco marketplaces Cloudline Webspace - A next-gen webmail client

20 B2B - GMS Cloudline for Telco marketplaces Industry leading virus and spam protection Anti-Virus Advantages Anti-Spam Advantages Multi-engine platform Zero-Hour detection Effective file processing Multiple data-driven heuristics proactively protect against new threats USB infection detection blocks malware from external devices Incremental updates are small and load quickly without interrupting work Standard updates made available at least daily High detection rate - block more than 97% of spam threatening users Low false positives protects against all types of spam with any content, in any location, format or language including imagebased and double-byte languages Real-time protection against spam In addition to SMTP stream scanning, GMS Anti-virus scan at all points of access Tightly integrated with core GMS services Minimal bandwidth and CPU requirements High performance

21 B2B - GMS Cloudline for Telco marketplaces Cloudline: Technical Information Linux/NT server AJAX webmail client All points SSL/TLS Encryption IMAP, POP3, SMTP & HTTP Auto Responder Support Microsoft Outlook Integrated Free/Busy Lookup IMAP IDLE for native support for wireless access ActiveSync enabled for wireless calendar/contact access Generous mailbox capacity Built in Phishing Protection Zero Hour & RPD Malware Protection

22 B2B - GMS Cloudline for Telco marketplaces Cloudline Roadmap (near term) 2015/2016 Enhanced groupware and mobility options continued improvements in the ActiveSync protocol will mean increased performance of groupware functionality for Outlook. Webmail enhancement (responsive technologies) Webspace (the next iteration of the Cloudline webmail client) is a critical component in providing cloud based services. Webspace will become increasingly UCC-centric, enabling a single data view of multiple, integrated, third-party cloud services. Webspace combines contemporary UX and design and extensibility options, providing an optimal experience on tablets, PCs and smartphones. Ongoing integration of cloud accessed services, e.g.: personal cloud (storage) using the marketplace environment as a model, Webspace will integrate carefully selected services that complement . Services such as cloud storage, video conferencing, cloud backup, and SMB social media platforms all represent relevant augmentation options. Multiple marketplace implementations, using proprietary and open standards platforms.

23 B2B - GMS Cloudline for Telco marketplaces Why cloud ?

24 einspector

25 B2B - einspector What is einspector? einspector is a customizable mobile solution to automate internal processes of incident reporting/inspection, assigning, and tracking. einspector Solution Components Mobile application Web Interface A work flow engine

26 B2B - einspector einspector Features Features List Utilizing mobile technology to report real-time incidents Ability to track incidents and their statuses Transparent flow of incidents through Workflow integration Differentiating features Utilizing mobile device GPS to capture incident location Integration with Maps to pin point incident location Content is compressed before sending to the server (performance, cost)

27 B2B - einspector einspector Concept

28 B2B - einspector Incident reporting through the mobile app The mobile app user logs to the app and reports an incident they see.

29 B2B - einspector Incident reporting through the mobile app Application Home Screen

30 Incident reporting through the mobile app User chooses to submit an incident. The user describes the incident and can include an audio description. The user associates evidence of the incident, comprised of photos and a video. The app captures and sends along the mobile GPS location. The incident is uploaded to the server through the Workflow web service.

31 B2B - einspector Work Flow to Track Issues Once uploaded to the server, the incident goes through a tracking work flow.

32 B2B - einspector Work Flow to Track Issues - Verification An assigner verifies the incident as a first step.

33 B2B - einspector Work Flow to Track Issues - Verification The assigner would be able to see the incident location on a map based on the GPS info captured from the initiator s device.

34 B2B - einspector Work Flow to Track Issues - Assignment The assigner assigns the incident to a handler.

35 B2B - einspector Work Flow to Track Issues - Handling The handler receives a notification on their mobile device that an issue was assigned to them. 1

36 B2B - einspector Work Flow to Track Issues - Handling

37 B2B - einspector Work Flow to Track Issues - Resolution After inspecting/handling the issue, the handler resolves the issue and can upload resolution photo evidence, as well as an audio description.

38 B2B - einspector Work Flow to Track Issues - Resolution

39 B2B - einspector History keeping A history of (resolved) incidents is kept

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