The Aragon Research Globe for Enterprise Learning, 2015: The Race to Mobile First and Content Integration

Transcription

1 Topics: Learning, Talent Management Issue: Who are the vendors that are Author: Jim Lundy making a difference in learning? The Aragon Research Globe for Enterprise Learning, 2015: The Race to Mobile First and Content Integration Summary: The second annual Aragon Research Globe for Enterprise Learning examines 20 providers. The learning market is changing, and the need to train associates, partners and customers is greater than ever before. TABLE OF CONTENTS Introduction... 2 Mobile is About Mobile First... 2 Video Learning Is Here... 2 Integrating Content... 2 Marketplaces Make Adding Apps Easier... 2 Social and Collaborative Learning... 3 Predictive Learning Is The Future... 3 Cloud is a Must-Have Option... 3 Learning versus the Talent Management Suite... 3 Aragon Research Globe Overview... 4 Dimensions of Analysis... 4 The Four Sectors of the Globe... 5 Inclusion Criteria... 5 Exclusions... 5 The Aragon Research Globe for Enterprise Learning, Figure 1: The Aragon Research Globe for Enterprise Learning, Leaders... 8 Contenders Innovators Specialists Aragon Advisory Bottom Line Copyright 2015 Aragon Research Inc. and/or its affiliates. All rights reserved. Aragon Research and the Aragon Research Globe are trademarks of Aragon Research Inc. All other trademarks are the property of their respective owners. This publication may not be distributed in any form without Aragon Research s prior written permission. The information contained in this publication has been obtained from sources believed to be reliable. Nevertheless, Aragon Research provides this publication and the information contained in it "AS IS," without warranty of any kind. To the maximum extent allowed by law, Aragon Research expressly disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of the Aragon Research and Advisory Services organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Aragon Research may include a discussion of related legal issues, Aragon Research does not provide legal advice or services and its research should not be construed or used as such. Aragon Research is a private company and its clients may include firms or financial institutions that have financial interests in entities covered by Aragon Research. Further information about the objectivity of Aragon Research can be found at aragonresearch.com

2 Introduction Learning is undergoing a revolution, fueled by an explosion of rich, video-based content that s now readily available to users. On top of that, business leaders realize the importance of being prepared, and are making sure that associates are trained and ready to do their jobs in the best way possible. As a result, people and business leaders are taking control of how they learn, which leads them to an increased focus on content. The enterprise learning market is reacting to these changes by making it easier to integrate content into learning management systems (LMS). The Aragon Research Globe for Enterprise Learning evaluates technology and service providers that allow an enterprise to manage and deliver all forms of learning. Video and mobile lead the pack in user demand, as does the need for easy access to a live class or a recorded one. The vendors with the best strategies understand this and have been doing makeovers of their offerings to support the social, mobile and video experience users want. Mobile is About Mobile First Nearly all learning providers offer mobile learning apps, but features and capabilities vary. One key thing we see in the mobile learning market is the desire to take courses offline. Leading learning providers support this important ability. One thing that also holds back the increased use of mobile learning is legacy content. Enterprises need to refresh old learning courses and get rid of Flashbased content that will not play on mobile devices. In 2014 more learning vendors offered quarterly updates on their mobile apps. Video Learning Is Here More than anything else, people who want to learn things fast want videos. Video learning is on the rise, and the ability to learn and collaborate on a video is the future. Vendors such as IBM and Peoplefluent are leading the charge with innovative video learning and video sharing capabilities. Integrating Content 2014 saw an explosion of third party content marketplaces, such as Coursera and Lynda.com. It was also the year that more leading providers made it easier than ever to integrate courses with the learning platform, eliminating the need for manual testing and integration. By 2016, Aragon is predicting that automatic content integration will become a must-have feature. Given the growth of content, interest in authoring tools and learning content management systems (LCMSs) will grow. Marketplaces Make Adding Apps Easier Major learning providers are adding application marketplaces to integrate third-party apps with their core learning platforms. Marketplaces let enterprises add extra features that are not in the core platform. Enterprise marketplaces will be the norm by 2016, and learning is no exception. Cornerstone OnDemand, IBM, Saba Software, and SAP all offer various flavors of a marketplace, both for apps and optionally for courseware Aragon Research Inc. and or its affiliates. All rights reserved. Page 2

3 Social and Collaborative Learning Social learning is not going away, but we have seen mixed demand in part because many enterprises already have a social platform in place. The next phase of social learning blends formal and informal learning into a modern community-based experience. From a collaboration perspective, taking a virtual class is becoming common. Many providers today only integrate with a third party web conferencing service, making the reuse of recorded classes a challenge. Predictive Learning Is The Future While learning is still a manual and highly customized experience, the beginning of predictive learning, in which courses and content are recommended and delivered to students on demand, is quickly approaching. Today, few vendors offer predictive learning, but we expect many to add this set of features over the next eighteen months. Of the vendors in this report, only four currently offer predictive capabilities. Cloud is a Must-Have Option Enterprises are realizing that in many cases it is easier to run their major applications, like learning and talent, in the cloud. Almost all the providers in this report are cloud-enabled, and some provide public, private and hybrid cloud options. Given the current era of cyber warfare, enterprises should ask for and expect to get a regular dashboard on security. Learning versus the Talent Management Suite Talent management suites are becoming common, but learning is still the stickiest and most challenging application in a talent suite because learning is not just an application, it s an entire ecosystem. Many best-of-breed learning providers still offer more capabilities and advanced features than most full talent suites. Regardless of the provider, enterprises need to evaluate learning solutions on how well they do this, and realize that learning content is a big part of the overall equation Aragon Research Inc. and or its affiliates. All rights reserved. Page 3

4 Aragon Research Globe Overview The Aragon Research Globe graphically represents our analysis of a specific market and its component vendors. We do a rigorous analysis of each vendor, using three dimensions that enable comparative evaluation of the participants in a given market. The Aragon Research Globe looks beyond size and market share, which often dominate this type of analysis, and instead uses those as comparative factors in evaluating providers productoriented capabilities. Positioning in the Aragon Research Globe will reflect how complete a provider s future strategy is, relative to their performance in fulfilling that strategy in the market. A further differentiating factor is the global market reach of each vendor. This allows all vendors with similar strategy and performance to be compared regardless of their size and market share. It will improve recognition of providers with a comprehensive strategy and strong performance but limited or targeted global penetration, which will be compared more directly to others with similar perspectives. Dimensions of Analysis The following parameters are tracked in this analysis: Strategy reflects the degree to which a vendor has the market understanding and strategic intent that are at the forefront of market direction. That includes providing the capabilities that customers want in the current offering and recognizing where the market is headed. The strategy evaluation includes: Learning Product Product strategy Market understanding and how well product roadmaps reflect that understanding Marketing Management team, including time in the job and understanding of the market Performance represents a vendor s effectiveness in executing its defined strategy. This includes selling and supporting the defined product offering or service. The performance evaluation includes: Awareness: Market awareness of the firm and its product. Customer experience: Feedback on the product, installs, upgrades and overall satisfaction. Viability: Financial viability of the provider as measured by financial statements. Pricing and Packaging: Is the offering priced and packaged competitively? Product: The mix of features tied to the frequency and quality of releases and updates. R&D: Investment in research and development as evidenced by overall architecture. Reach is a measure of the global capability that a vendor can deliver. Reach can have one of three values: national, international or global. Being able to offer products and services in one of the following three regions is the third dimension of the Globe analysis: 2015 Aragon Research Inc. and or its affiliates. All rights reserved. Page 4

5 Americas (North America and Latin America) EMEA (Europe, Middle East and Africa) APAC (Asia Pacific: including but not limited to Australia, China, India, Japan, Korea, Russia, Singapore, etc.) The market reach evaluation includes: Sales and support offices worldwide Time zone and location of support centers Support for languages References in respective hemispheres Data center locations The Four Sectors of the Globe The Aragon Research Globe is segmented into four sectors, representing high and low on both the strategy and performance dimensions. When the analysis is complete, each vendor will be in one of four groups: leaders, contenders, innovators or specialists. We define these as follows: Leaders have comprehensive strategies that align with industry direction and market demand, and effectively perform against those strategies. Contenders have strong performance, but more limited or less complete strategies. Their performance positions them well to challenge for leadership by expanding their strategic focus. Innovators have strong strategic understanding and objectives, but have yet to perform effectively across all elements of that strategy. Specialists fulfill their strategy well, but have a narrower or more targeted emphasis with regard to overall industry and user expectations. Specialists may excel in a certain market or vertical application. Inclusion Criteria The Aragon Research Globe for Enterprise Learning, 2015 will help clients differentiate the many vendors who offer tools to let enterprises manage and deliver all forms of learning. The inclusion criteria for this Aragon Research Globe are: A minimum of $ 4 million in primary revenue for learning products or services (LMS, LCMS, classroom, authoring) or a minimum of $15 million in revenue in a related market (talent management, collaboration or learning content courseware). Shipping product: must be announced and available. Customer references: Vendor must provide customer references in each region where the vendor does business. Exclusions The following vendors were excluded from this Aragon Research Globe: 2015 Aragon Research Inc. and or its affiliates. All rights reserved. Page 5

6 Bloomfire: Bloomfire is more of a social business platform that focuses on the informal aspects of knowledge sharing. Workday: Workday is one of the fastest-growing cloud providers of human capital management and financial management solutions. They partner with multiple vendors for learning solutions and as such do not qualify for inclusion in this Globe Aragon Research Inc. and or its affiliates. All rights reserved. Page 6

7 The Aragon Research Globe for Enterprise Learning, 2015 (As of ) Figure 1: The Aragon Research Globe for Enterprise Learning, Aragon Research Inc. and or its affiliates. All rights reserved. Page 7

8 Leaders Cornerstone OnDemand Cornerstone OnDemand (CSOD) has been one of the fastest-growing talent management providers in the industry. It markets its cloud-based Talent Management Suite either individually or as bundled modules. CSOD has solidified its mobile capabilities as part of its overall learning cloud and recently enhanced its overall social and community features. One innovative move that Cornerstone made in 2014 was to launch its marketplace, which allows numerous third-party applications such as Cisco s WebEx to easily integrate with its platform. Cornerstone also purchased Evolv, a predictive services firm, and we expect it to integrate Evolv capabilities into its platform over time. Complete end-to-end Talent Suite Ease of doing business with CSOD Overall growth Marketplace Multiple Cloud Products IBM Smarter Workforce IBM Smarter Workforce has been enhancing its overall talent management with a particular focus on learning, learning content and video learning. In 2014, it launched its social learning offering, which is more about video learning and collaboration than anything else. Enterprises have used it in highly complex learning environments, such as surgery, to quickly train people on a global basis. IBM s flagship LCMS is used by many large enterprises due to its scalability, support for multiple content types, and multiple modes of content delivery, including mobile. IBM's LMS is a learner-centric application that integrates social networking, collaboration and knowledge sharing with traditional learning functions, such as interactive elements that let users rate learning content and share their experiences. IBM s advanced predictive analytics represent the future, in part because how easily humans can query and get answers from the system using simple English. IBM s social collaboration, which is integrated with its Smarter Workforce platform, offers strong informal learning features, as well as the ability to integrate third-party apps via their marketplace. LCMS Social Collaboration Video Learning Predictive Analytics Known more for LCMS than LMS 2015 Aragon Research Inc. and or its affiliates. All rights reserved. Page 8

9 Mzinga Mzinga is one of the leading collaborative and social learning providers in the market. It was in the cloud earlier than any other provider, and it now delivers innovation in quarterly releases. Mzinga s OmniSocial Suite leverages its cloud-based OmniSocial Learning platform that serves enterprises globally. OmniSocial Learning excels at the extended enterprise such as customer engagement for sales, support and service. The platform s configurability allows a single instance to deliver a series of distinct learning experiences with separate branding, unique content delivery and tailored workflow to different business units within an enterprise. When bundled with OmniSocial Content, an award-winning content authoring tool and services, MZinga can offer a complete learning ecosystem. With the pending release of new mobile capabilities, Mzinga also offers an award winning customer engagement platform, OmniSocial Engaged, which is serving leading brands in the market. Social and Collaborative Learning Easy integration with content sources (Lynda.com and MTM Surveys) Configurability to support multiple distinct learning environments E-commerce capabilities for internal and extended enterprises Extended enterprise expertise Market awareness outside of US NetDimensions Hong Kong-based NetDimensions has been growing fast. With a global footprint and the ability to deal with both compliance (21CFR11) and training for external users (extended enterprise), NetDimensions increasingly competes for large global learning in a number of industries, such as healthcare. NetDimensions has expanded its Talent Slate mobile learning capabilities as well, including support for offline course delivery. In 2014 NetDimensions expanded partnerships that strengthened its learning services, including a key relationship with ApprenNet, which focuses on advanced content and simulations. NetDimensions also has in-house bespoke content development services that specialize in interactive and mobile learning content. Its global focus, combined with strong deployments in Europe and Asia, makes NetDimensions a good choice for firms that operate across the globe. LMS Talent Management Suite Analytics Compliance Market awareness in US 2015 Aragon Research Inc. and or its affiliates. All rights reserved. Page 9

10 Oracle Oracle Learn Cloud is part of the overall Oracle HCM Cloud Platform. It allows for a unique and tailored user experience that can be designed to create any look and feel desired. Many companies want to make sure that they market the brand and culture of the company in all aspects of employee, channel, or customer engagement. Oracle has numerous LMS offerings, including Oracle Learning Management (OLM), which is part of e-business Suite, but it has centered its focus on Oracle Learn Cloud going forward. Mobile is a major strong suit for Oracle, as is the growing number of new deals in the Oracle Cloud. The breadth and depth of the Oracle Learn Cloud technology stack combined with the existing Oracle Learning installed base positions Oracle well going forward. Cloud focus for Learning Mobile Learning capabilities Overall strength of HCM Suite Multiple Learning offerings PeopleFluent In 2014 PeopleFluent launched its Mirror product line, a collaborative video-based talent management suite. The new Mirror capabilities include its Learning offering, which has a compelling leadership development module. PeopleFluent Learning has all the components to deliver enterprise class training, including authoring for content creation and e-commerce for extended enterprise. Because of its tight integration with the overall Mirror suite, the Leadership Development Mirror was a key element in many of PeopleFluent s wins in The strength of its social, video and mobile capabilities were critical factors in the overall growth rate of the firm. The combination of formal instruction, social interactions, mentoring and video content delivery make the PeopleFluent learning solution one to watch. Video Learning Social/Collaboration capabilities Strength of overall Talent Management Suite Known more for Recruiting 2015 Aragon Research Inc. and or its affiliates. All rights reserved. Page 10

11 Saba With CEO Shawn Farshchi firmly in charge, Saba re-launched its entire talent management suite in It has continued to win some of the largest deals against competitors, in part because of scalability and its leading social, mobile and collaborative capabilities. Saba has had predictive capabilities for over a year via its TIM (The Intelligent Mentor) solution. It also launched a marketplace in 2014 that features prebuilt connectors to systems and services, including learning content, so they can be easily integrated to Saba Cloud. Vector Capital took Saba private on February 10, 2015, a move that effectively ended Saba s financial restatement issue. Social and Mobile Learning Virtual Classroom Marketplace Predictive capabilities Integrated Testing and Assessment Negative perception due to lengthy financial restatement SAP (SuccessFactors) SuccessFactors, an SAP Company, offers one of the leading Learning platforms on the market was a year of focus on cloud offerings, as well as the launch of its Open Content Network in partnership with Udacity, Coursera, Lynda.com and others. SAP Jam, which integrates with the Learning solution, has had a number of significant updates that make social learning a breeze, such as work patterns. While SAP still has some legacy on-premises learning customers, we have seen new customers adopt Learning in the SAP Cloud with solid success. SAP Jam and SuccessFactors offer a number of third party apps via both Open Social and the SAP marketplace. Platform scalability Learning functionality Courseware integration Marketplace App integration Focus on Learning compared to Talent Suite 2015 Aragon Research Inc. and or its affiliates. All rights reserved. Page 11

12 Contenders Blackboard Blackboard is the dominant leader in the higher education learning market. In the corporate space, Blackboard is starting to compete more and has some compelling customer use cases. Blackboard Learn is now a cloud offering and integrates with Lynda.com for off-the-shelf courseware. Blackboard offers full LMS and social capabilities that are seamlessly integrated and easy to use. It also offers mobile and collaboration capabilities. The web conferencing and virtual classroom capabilities are solid and were part of the purchase of Elluminate several years ago. Higher Education market Collaboration Virtual Classroom Focus on the Corporate market Meridian Knowledge Solutions Meridian Knowledge Solutions is a well-established learning provider with a large customer base in both Public Sector and commercial enterprises. Meridian is one of the few vendors with the proven ability to support over 1 million users in a single implementation, but is still small enough to partner heavily with its clients to create solutions that meet their unique business needs. Meridian s core strength revolves around its focus on learning technology with flexible deployment options, including on-premises, single-tenant and multi-tenant SaaS. Meridian KS changed its management team in 2014, and in January 2015 it announced industry veteran Jeff Kristick as President. This should help its overall focus. Meridian has also leveraged its e-commerce technology, and recently announced that it has a relationship with Open Sesame for off-the-shelf content. Government focus Content integration Extended Enterprise and Strategic Learning Custom extensions and branding Awareness outside of US 2015 Aragon Research Inc. and or its affiliates. All rights reserved. Page 12

13 SumTotal Systems SumTotal Systems, a longtime provider of learning solutions, was sold by Vista Equity to Skillsoft in October of With Skillsoft and SumTotal, the firm now has more LMS offerings and the opportunity to bundle leading off-the-shelf content from Skillsoft. It leads its new SMB deals with cloud-based SumTotal Maestro, whose heritage is from the acquisition of GeoLearning. For larger enterprises, it focuses on SumTotal Learn. SumTotal still offers a maintenance service for ongoing support of other offerings such as Pathlore. SumTotal does have a mobile app, which is being updated but could use a makeover to be more mobile first. SumTotal does offer a choice of deployment options. It has had to balance investments in HCM and talent management, which it now markets at Talent Explosion with Learning. SumTotal will certainly be able to leverage Skillsoft content in deals going forward, something that the market should welcome. Large installed base Talent Management Suite Authoring Tools Content bundling via Skillsoft Supporting a large legacy base of products Social Learning 2015 Aragon Research Inc. and or its affiliates. All rights reserved. Page 13

14 Innovators Docebo Docebo is a fast-growing European-based learning provider that has quickly built a solid North American installed base. With a full feature set and a solid mobile app, it has established itself in both EMEA and North America. While Docebo does offer a social widget app, it is a basic discussion forum and blogs. Docebo offers an online content store option, which it calls a MOOC Builder. It also announced in February 2015 that it had received a $3 million investment from Klass Capital for continued North American expansion. LMS capabilities Mobile Apps MOOC Builder Awareness in Learning Collaboration capabilities Expertus Expertus has been growing due in part to its ExpertusONE platform, which in 2014 launched an innovative mobile-first app for ios. It continues to win deals, partly due to its focus on learning and the fact that the platform is modern and easy to use. In addition to mobile, Expertus now integrates with Salesforce, which makes it ideal for sales training, one of the fastest growing areas in corporate learning. Expertus also offers a virtual classroom that is bundled with its platform. LMS capabilities Mobile Apps Virtual Classroom Growth outside US Talent Management modules 2015 Aragon Research Inc. and or its affiliates. All rights reserved. Page 14

15 Gyrus Systems Based in Richmond, Virginia, Gyrus Systems offers a complete LMS-focused learning solution that is used by both small and large enterprises. Gyrus features an intuitive user interface with simple workflows for both students and managers, along with MobileAim, its mobile application, and integration with third-party webinar apps like Adobe Connect, GoToMeeting, and Skype. One thing we noticed was the use of dashboards. Many learning solutions are still report-centric, but Gyrus has actionable dashboards. It also has a configurable user profile that, based on its skills-based training approach, will make it easier to locate people who have mastered a desired set of skills. LMS capabilities Dashboards Skills-based Learning approach Growth outside US Talent Management modules PlayerLync Based in Denver, PlayerLync got its start in college and professional sports, where it allowed coaches to share videos with players after practices and games for offline study. In corporate learning, PlayerLync represents a new next-generation tablet and video-based learning platform. PlayerLync is completely focused on the use of video tutorials. It gives students the opportunity to get real-time feedback on problems they face by allowing others to collaborate and comment on a video they share. PlayerLync is ideal for a mobile workforce such as food service, military and others. Video Learning Video Collaboration Mobile support Awareness outside of US 2015 Aragon Research Inc. and or its affiliates. All rights reserved. Page 15

16 SilkRoad SilkRoad is in the midst of a transformation led by CEO John Shackleton, who piloted the growth at OpenText. It recently did an extreme makeover and launched the SMB-focused Life Suite, which includes SilkRoad Recruiting, Onboarding, Performance, Learning, and HRMS. SilkRoad Learning, formerly called GreenLight, is easy to use and includes solid e-commerce capabilities for extended enterprise use cases. SilkRoad offers built-in LCMS functionality, along with the option for e-commerce. The social functions can also be customized, making it ideal for customer learning deployments. SilkRoad has indicated that its focus going forward will be to offer an integrated suite that s easy for the midmarket to deploy and use. SMB Focus Learning ease of use E-commerce support for extended enterprise Full HRMS and Talent Suite Market awareness outside the US Technomedia Technomedia has done a complete makeover of its Talent Management Suite. Its Learning and Development platform is comprehensive and integrates natively with the rest of the Technomedia Talent Suite. Besides strong management leadership and a solid reporting and analytics platform, Technomedia added a Talent Assistant in 2014, which provides intelligent recommendations to users. Technomedia has been growing quickly outside its traditional strongholds in Canada and France, including the U.S. and western Europe. Its regularly updated product line and solid installed base are helping it to compete and win against larger talent management providers. LMS offering Unified Talent Management Suite Reporting & Analytics Talent Assistant Market awareness in Learning 2015 Aragon Research Inc. and or its affiliates. All rights reserved. Page 16

17 Specialists Hughes Hughes Communications, an EchoStar company, offers the Hughes Learning Portal, which includes LMS functions. It has won a number of significant deals in markets it serves. The Hughes Learning Portal is attractively priced, and it provides good enough LMS functionality. Hughes also offers a corporate DVR solution, which gives distributed organizations the ability to deliver live video as well as video on demand to employees. Hughes also offers an innovative break-room TV solution, which can be used in many work environments for learning delivery and corporate communication. As video becomes a more popular training medium, the Hughes break-room solution could see more demand in multiple industries. Hughes brand Break room TV solution Ability to serve locations with limited internet connectivity Awareness in Corporate Learning Lumesse Lumesse offers a full talent management suite on a global basis, including an LMS that is centered on delivering blended learning programs to increase manager and learner engagement based on a set of core LMS capabilities and the ability for customers to build their own portals. Lumesse also offers content authoring capabilities that allow courses to be easily created and deployed, in multiple languages, to all devices. Lumesse provides both off-the-shelf content brokerage and bespoke content development services, ideal for firms that prefer content and learning services together. Lumesse has not been standing still in either product or distribution. It signed a distribution deal with KNX in China in 2014, and in October 2014 it announced it was porting its talent suite to the Salesforce platform. TalentObjects by Lumesse, the new product family, will include modules for Recruiting, Performance Management, Rewards and Compensation, Succession Management and Learning. Designed for mobile from top to bottom, TalentObjects is social and collaborative throughout, taking advantage of Salesforce Communities throughout all the proposed modules to bring a new approach to talent acquisition and management. This should provide it with a new channel to provide talent management capabilities to sales, service and marketing organizations. Overall Talent Suite Ease of Content creation Content Services Awareness in Learning markets 2015 Aragon Research Inc. and or its affiliates. All rights reserved. Page 17

18 Mindflash Based in Palo Alto, Mindflash focuses on an easy-to-use cloud-based learning solution focused on the needs of business users. Mindflash offers the ability for enterprises to get it configured and operational in days instead of weeks, without the need for IT involvement. Mindflash integrates with Yammer for its social capabilities, and also now allows enterprises to resell courses in its Pro version. Mindflash has been growing and adding new customers, in part due to the ease of its course creation and delivery. With the growth and demand for content, business leaders may look to Mindflash as an alternative or complement to a full LMS. Yammer Integration Ease of deployment Ease of purchase (free trial, online buy) Support for Extended Enterprise Basic version may not be suitable for learning delivery and tracking 2015 Aragon Research Inc. and or its affiliates. All rights reserved. Page 18

19 Aragon Advisory Enterprise learning planners should ensure that mobile-first apps and collaboration capabilities are high on the list versus just LMS features. The user experience of a learning solution is just as important as the back-end feature set. Keep this in mind when evaluating providers. Enterprises should look at vendors that make content integration simpler and faster. Bottom Line Enterprises are gaining a competitive advantage when their associates have the skills they need to do their job well. Enterprises planners responsible for learning should look at their current learning providers and ensure that they can meet current and future needs. Also, ensure that learning can be easy and fun for users by evaluating providers that can deliver on that value proposition Aragon Research Inc. and or its affiliates. All rights reserved. Page 19