Partners in Technology Briefing

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1 Partners in Technology Briefing Department of State Development, Infrastructure and Planning Department of Local Government, Community Recovery and Resilience (DSDIP and DLGCRR) Mark Cushing A/Chief Information Officer 11 October, 2013

2 DSDIP Organisational Profile Vision is to drive economic development in Queensland Deliver major projects and infrastructure, economic development and planning services to communities Business functions: Coordinator-General Economic and regional development Major project delivery Government land management Infrastructure and planning

3 DLGCRR Organisational Profile Vision is Empowered councils with capacity to build resilient local communities Objectives: Councils have the authority and capacity to manage their interests, to be financially sustainable and accountable Councils have access to high-quality capacity building programs and resources Recovery projects are delivered and resilience activities implemented to mitigate the effect of natural disaster events The department is informed, efficient and effective

4 DSDIP Strategic Directions Focus on efficiencies, reducing red and green tape for the resources sector Stimulating and sustaining economic growth for Queensland Reforming the planning system Commonwealth Games village and infrastructure Addressing the crisis of the Bruce Highway Reform and Renewal

5 DLGCRR Strategic Directions Local government de-amalgmation Identify simple, practical solutions to minimise the impact of natural disasters and promote preparedness Targeted and high-quality capacity building resources and training programs for councils (such as financial management and governance practices) Implementing ongoing Council of Australian Government (COAG) initiatives

6 Strategic Business Challenges Balancing development and conservation issues Meeting key infrastructure and infrastructure planning needs Building resilience and certainty in the Queensland economy Empowering councils to maintain and improve front-line services Working with councils to realise the government s objectives for the community Identifying community infrastructure and resilience initiatives that will make a real difference and minimise the impact of future disasters Preparing the departments for 1 William street Ensuring our service delivery models are efficient and effective

7 How do the Departments operate together? DSDIP provide corporate services (including ICT) to DLGCRR and Gasfields commission DSDIP broker new ICT services and solutions on behalf of DLGCRR DLGCRR utilise DSDIP ICT services, infrastructure and resources Shared governance model

8 Reform and Renewal

9 ICT as-a-service workstream Business case, options, strategy for service delivery model & commodity ICT services Government s decisions on divestment of CITEC Contestable ICT services

10 Our ICT profile Approximately 1000 FTEs (DSDIP and DLGCRR) 4 CBD sites and 24 regional sites Departmental-owned networking infrastructure is CISCO LAN and WAN managed by CITEC Server environment almost completely virtualised at CITEC Application environment predominantly SharePoint and SQL Most apps hosted internal to government, but support model is outsourced Some applications now sourced as-a-service Desktop environment Windows XP SP3, Lenovo and Dell (fleet turnover every 4 years) Outlook and Exchange 2003 Mostly HP printers (managed service) and Fuji-Xerox, Ricoh, Konica MFDs Telecommunications digital phones, transitioning to TIPT ICT Service desk function outsourced through existing CITEC contractual arrangement Most commodity ICT is purchased as-a-service via CITEC HR and Finance solutions (Aurion, SAP) outsourced to QSS

11 What do we own/manage and what do we purchase? Today Future Own/Manage Small portfolio of businesscritical applications Desktops & SOE Sharepoint admin Some LAN mgt Majority of print fleet ICT Asset management Software licensing Spatial data & services Purchase services Network service Storage service Server provision App environment services Managed Desktop Service Desk Managed HP print service Telecomms WoG HR/Fin Solutions i-device support service Own/Manage Business solutions Information Assets Spatial data & services Purchase services Network service LAN & WAN mgt Storage service Server provision Hosting service App environment services /collaboration Productivity Managed Desktop Service Desk Managed print (all devices) Telecomms WoG HR/Fin Solutions ICT Asset management

12 Rationalisation over time DMZ SQL PROD DC File Filter DC2 Filtering SSL DC DC Sharepoint edirectory ASP.NET www SQL / MySQL Gateway DNS Proxy Proxy Sharepoint Filter Filter Web Services Blackberry Access Apps /.Net Test SQL 2K CITRIX SQL 2005 DB Web Sharepoint CITRIX CITRIX CITRIX Servers x 5 AV / End Point Access Apps /.Net Print Dev 2005 SQL/ VS2005/08 General My SQL / VS2005/08 Shared Shared Rep Web Web Services / / Office Office Sharepoint Office Shared Shared VS2008 Web / Shared Shared VS2008 Bus Sharepoint system 1 Services GIS Access Apps /.Net Filter DMZ Gateway Test Dev DC DC SQL/ SQL/ My My SQL SQL PROD DC DC DC DC File File File File SharePoint Services ASP.NET SQL2008 Access Access Apps Apps //.Net.Net SharePoint SQL2008 DW DW SQL SQL Security Sharepoint CITRIX CITRIX CITRIX CITRIX GIS GIS Print Print Apps Apps Apps Apps Apps Apps TFS TFS Code Code Repository Filestore SQL2008 SharePoint Apps/Web Sys Sys Mgt Mgt Apps Apps Sys Sys Mgt Mgt Exchange GIS GIS DSM Forest Dev Proxy Jumpbox DPM App SharePoint Web Web GIS GIS Apps Apps // GIS GIS DB DB Server Server MySQL MySQL TFS Code Repository Web Staging GIS Web Web WSUS Prod Prod Prod App SQL MOG OUT GIS NB: Not to scale. December 2013 June 2014 February 2009 Virtual 2003 Virtual Physical Virtual 2008 R2 Physical Virtual Windows XP Proposed NB: Not to scale

13 How do we govern and manage our ICT investments? 2 tiers of steering committees Fit for purpose governance determined by factors such as cost, risk, scale of investment We use right-sized project and program controls (QG methodologies) All ICT procurement is brokered by ICT Branch Share before buy before build We operate within the WoGmanagement framework for the ICT Strategy, overseen by the DG Council for: Significant and at risk assets Major ICT projects and programs High value contracts, procurements and consultancies are typically signed off by Chief Operating Officer or DG CIO has financial delegation and is responsible for ICT procurement for the departments

14 ICT governance framework

15 Commenced ICT-enabled initiatives Current portfolio Investigating CRM solutions Application rationalisation and cloud suitability ICT Services Catalogue and ICT Service Model review Windows 8 implementation planning and cloud trial VoIP rollout Open data reform Tablet trial Decommissioning Blackberry devices Implementation of 2012 ICT Audit recommendations, COA and QG ICT action plan 1 William Street (1WS) preparations

16 Future ICT-enabled initiatives What s on the horizon? CRM implementation SharePoint in the cloud Software virtualisation - MOE Windows 8 implementation Rationalisation of regional servers ICT Service Model transition planmap replacement State Assessment and Referral Agency (SARA) stage 2 Records management business process integration Smart eda migration to SARA Responding to the Government s decisions on CITEC divestment and contestable ICT services Office Mobility strategy (WiFi trial) Tablet (Desktop/laptop) replacement - BYOD or CYOD One-Stop-Shop

17 Our ICT challenges Managing our information assets Keep a track record of delivery for the business Continue our shift from owning and managing ICT assets to brokering/sourcing solutions and services ICT contract management and vendor management capability Maturing our ICT service model 1WS readiness Working within the new paradigm of governing ICT investments, finding the right balance of risk and innovation Enabling the reform the departments want to achieve

18 How does industry do business with our Departments? Currently GITC accreditation, future not yet clear QG Contracts Directory We leverage existing arrangements first Track record and references from other departments and jurisdictions What do the research firms have to say? Early market engagement Make sure you are known to DSITIA ICT Strategic Sourcing

19 What to take away from today DSDIP and DLGCRR are in a process of reform and renewal, with focus on efficiencies and service delivery models Our ICT service delivery model is changing in line with government directions on as-a-service Departments are further reducing ICT asset ownership, so how does industry position themselves to maximise the commercial opportunities? We are going to test the market for commodity ICT services, success may open up other opportunities for vendors We will carefully consider various sourcing options your competitor today could be your partner tomorrow If it makes good business sense, we are open to any new ideas and approaches Our default position is to leverage what already exists Alignment to our mindset we re looking for solutions to business problems Queensland s public service values, especially Customers first We are a portfolio of small and agile departments, we can usually move quicker than others and we want to use that to our advantage

20 Questions

21 Contacts ICT Branch Except where otherwise noted, this work is licensed under Copyright The State of Queensland (Department of Science, Information Technology, Innovation and the Arts) 2013 The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

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