E U F O R I A D S A 3. 1

Size: px
Start display at page:

Download "E U F O R I A D S A 3. 1"

Transcription

1 aidentifier: Date: Activity: Authors: Status: Link: SA3 Adrian Jackson Deliverable No link E U F O R I A D S A 3. 1 M A I N T E N A N C E, R U N N I N G, A N D Q U E R Y A N S W E R I N G F O R T H E R E G I S T R A T I O N A N D H E L P D E S K Abstract: This deliverable outlines the task undertaken over the last year by work package SA3 to provide support to EUFORIA project members and users. Primarily it details the operation of the Support and Helpdesk service, know as SAFE. It also discusses future plans for SA3.

2 Document Log Issue Date Comment Author /12/2009 Document Started Adrian Jackson /12/2009 Comments from Jan Westerholm (reviewer) incorporated Adrian Jackson /12/2009 Final version Adrian Jackson FP RESTRICTED 2/10

3 C O N T E N T Executive Summary 4 1. Introduction 5 2. Helpdesk Maintenance 5 3. Reporting and Accounting 6 4. Helpdesk Running 7 5. Conclusions and Future Plans 10 FP RESTRICTED 3/10

4 Executive Summary User support for HPC and Grid activities is provided through work package SA3 in the EUFORIA project. The majority of project partners have some effort under SA3 to provide support to users and project members on the EUFORIA infrastructure and the tools and software developed through EUFORIA. To ensure that support is provided in a consistent and professional manner a support and helpdesk service (at was created to provide a single point of contact and advice both for EUFORIA users and EUFORIA members. This helpdesk, built on software technology developed at EPCC but extended and adapted for EUFORIA under work package JRA3, was deployed at the end of the first year of the EUFORIA project and has been active for a year. The helpdesk has had a successful year answering queries and providing support, meeting the majority of the targets we set ourselves. We have seen a reasonable volume of queries and expect that to grow in the next year. We have also developed reporting/accounting functionality to allow EUFORIA to analyse the usage of the EUFORIA Grid infrastructure in a number of different ways, including by particular user, by particular site or resources, and by type of job (i.e. parallel, serial, etc ). FP RESTRICTED 4/10

5 1. Introduction Effective user support is vital to establish a successful user base when providing computing resources to users communities. This is especially true if the computing resources are complicated or new to users, as is often true with the Grid, and when the user community and computational resources are distributed over a wide geographical area, as is the case in EUFORIA. Within EUFORIA we are providing access to HPC resources at three different locations in Europe and a Grid infrastructure which includes computational resources from four European sites. We are also providing effort to port and optimise fusion codes for Grid and HPC systems, and software for workflows and visualisation. All these services require a front-line support service to interface with users and ensure that any issues, problems, and questions they have can be dealt with quickly and efficiently. The helpdesk and user registration system was created to be a single point of contact (at for users and project members to communicate with and to centralise the handling of queries. The software was developed in work package JRA3 and is based on the SAFE software from EPCC. From the user s perspective it is accessed through a website, and queries can be submitted through the helpdesk website, via , or through a web form. Users submitting a query do not have to have an account with the helpdesk system but those users with accounts can easily track their queries through the helpdesk system. The centralisation of support in a single helpdesk service was undertaken to make the support process simpler for users and to consolidate all the knowledge gained from dealing with user queries over the lifetime of the project. This document outlines the work undertaken to support users for the last year, the developments and updates performed on the helpdesk software, and the future plans of the user support for the remainder of the EUFORIA project. 2. Helpdesk Maintenance As previously mentioned, the EUFORIA helpdesk system is based on the SAFE software from EPCC. This software was adapted and modified for the Grid environment (primarily to interface with the EUFORIA VOMS service and use Grid certificates as its main authentication mechanism) through work carried out in the JRA3 work package. The SAFE software is continually developed at EPCC through the SAFE and Grid-SAFE project (the Grid-SAFE project is funded by JISC in the UK). The helpdesk software receives monthly updates from the continuing development and bug fixing that is on-going in the Grid-SAFE and SAFE project at EPCC. EUFORIA submits error/bug reports of any problems it comes across, and integrates any changes/fixes into the code base developed for EUFORIA. This work is undertaken in work package JRA3. The on-going maintenance work will continue throughout the rest of the EUFORIA project and the software modifications developed for EUFORIA are continually integrated into the main SAFE software base so they can be reused in the future for any other EGEE based Grid infrastructure. FP RESTRICTED 5/10

6 The SAFE service is also being considered by the DEISA project as an accounting and reporting solution for their infrastructure (and thus as a potential accounting and reporting solution for the PRACE project). Additional work through DEISA is being undertaken to assess SAFE and potentially adapt it for the DEISA infrastructure. This work will take some of the developments undertaken for the EUFORIA SAFE and re-use them in the DEISA environment. 3. Reporting and Accounting The SAFE software has components that allow accounting data to be collected, analysed, and reports generated from that data. This functionality has previously been used for national HPC services in the UK where a small number of HPC machines based in the same location provide accounting data for users and managers of the service to create reports on usage of the service. The EUFORIA project identified such functionality as being important to managing the resources provided through EUFORIA, especially the Grid resources, to enable us to track the resources used, the users who are active, the types of jobs being executed, and the amount of resources each site are contributing. This allows for effective planning of how to provide resources to users, how to increase uptake, to manage demand, and to identify what kind of resources are most useful to users. The reporting and accounting functionality available in SAFE has been adapted for the EUFORIA project under work package JRA3 to store and process Grid usage data. As the EUFORIA Grid is based on the EGEE glite software, the new SAFE software was designed to process and consume data that the EGEE infrastructure produces when jobs are submitted and run on Grid resources. After investigation it was ascertained that two different types of logs contained the data required to document resource usage. One log is generated by the batch system that submits and controls the jobs on the computational nodes on the Grid. The other log is generated by the program which receives jobs from the Grid and passes them on to the batch system. The glite infrastructure uses the PBS batch system. This required us to create a parser for the PBS batch systems (SAFE already had parsers for the SGE and LoadLeveler batch systems but not PBS). With this new parser it was possible to obtain all the information that is required to undertake reporting and accounting for each job that was run on a particular resource from the associated PBS log apart from the identification of the user who submitted the job. This information is stored in the log of the Job Manager. Therefore, we had to create another parser, a JobManager parser, to extract information from JobManager logs. With the two new parsers that were created it is possible to extract the required information from the two sets of logs but further functionality was required to match the data from one set of logs with the corresponding data in the other set of logs (i.e. match usernames to jobs). This functionality was implemented using the policy feature of the SAFE code base. This allows developers to specify how to link and process different datasets to obtain particular data. In this instance a LinkPolicy was designed which matches the field lrmsid from the JobManager log to the id_string field from the PBS log, along with a start and end time stamp to ensure that the correct job has been selected (id fields can be re-used over time). The start and end time stamps have a fuzzy match criteria (i.e. they do not have FP RESTRICTED 6/10

7 to exactly match, just have to be close ) as the JobManager and PBS log entries often have slightly different times associated with them (as they are possibly running on different machines or run at different times). Furthermore, scripts have been created to allow the EUFORIA infrastructure operators to upload the usage data of their resources. Finally, a number of specific reports have been created for EUFORIA, including: Overall grid usage Usage by a particular user Usage at a particular infrastructure site Usage of a particular type (i.e. number of cpus, length of job, etc ) Further reports will be created as required. Figure 1: Example Report Figure 1 shows an example of a report generated by the helpdesk and registration site, the EUFORIA SAFE, showing overall usage of the Grid infrastructure broken down by users. 4. Helpdesk Running The helpdesk system is used to co-ordinate and manage user support. Queries are submitted over or using the web and are received into the support system. The support system is operated by a helpdesk operator who assigns new queries to an expert to resolve. The expert is chosen, generally from EUFORIA project members, based on the information provided in the query. The expert is then automatically sent an informing them that they have a new query and what the details of the query are. They then have the option to respond and ask the query be assigned elsewhere if they do not think they can answer it or if they are not available to hand the query. FP RESTRICTED 7/10

8 The helpdesk operators attempt to balance the queries assigned so that no particular individual receives too many, to this end there are a number of people from each work package who can be assigned queries. Once a query has been assigned to an expert they respond to the user via to obtain further information (if necessary) and suggest solutions. All their correspondence with the user is copied to the helpdesk and appended to the query log to enable us to build a complete history for each query. When the expert is happy the query has been resolved they let the helpdesk know and the helpdesk closes the query (after first checking that the user is happy that their problem has been solved). Logging all the details of queries in the helpdesk allows the helpdesk operators to build up a knowledge base of common problems and issues that users have and, over time, solve some of the queries submitted without having to refer them to an expert. The query logs stored in the helpdesk are searchable to enable helpdesk operators to check previous issues and consult previous solutions. This aggregation of problem and solution knowledge is one of the benefits of having a centralised helpdesk system. Another of the benefits of having a centralised helpdesk system is the ability to manage the quality and timeliness of the support provided. We can ensure that correspondence with users is of the professional quality required to build trust in the EUFORIA infrastructure, tools, and experts. We can also ensure that users are satisfied that their queries have been dealt with properly and have no further issues. Furthermore, we can ensure that queries are answered promptly and to this end we have set a number of targets for the performance of the helpdesk. These targets are detailed in the following table: Metric Target All queries finished in 3 days 95% Queries assigned in 3 hours 97% All queries finished in 1 day 75% Queries are automatically tracked against these targets, unless they are classified as in-depth, by the helpdesk system and the table below shows what our current performance is based on all the queries the helpdesk has received so far. Queries are classed as in-depth if they have been waiting for user input for a significant amount of time; require input from external parties (i.e. not the user or a EUFORIA project member); or require significant amounts of effort to solve (i.e. need a machine to have it s operating system re-installed, etc). Metric Current All queries finished in 3 days 97.4% Queries assigned in 3 hours 92.1% All queries finished in 1 day 92.1% Whilst it is disappointing that we have not completely achieved our target so far, given that this is a distributed project with query experts and users located across Europe and in different time zones, we think these are acceptable performance figures. FP RESTRICTED 8/10

9 Grid Infrastructure SAFE Other Porting to Grid Access to Grid EUFORIA Website ITM Gatew ay Access to HPC Figure 2: Queries broken down by categories Figure 2 shows the breakdown of queries by problem area for the operation of the helpdesk until the present day. The problem area is chosen by the helpdesk operator when the query is received (and can be changed at any point if required) and is used to categories queries into one of the following areas: Access to HPC Access to Grid Porting to HPC Porting to Grid EUFORIA website Support site Kepler ITM Gateway machine Grid infrastructure Other The following table shows the query and volume that has been received by the helpdesk up until now. It also shows the number of users actually registered with the helpdesk system (which involves them providing us with their address and contact details) and the total number of users in the EUFORIA virtual organisation (VO): Metric Amount Total number of queries 60 Total number of s 349 Number of registered persons 20 Number of persons in the EUFORIA VO 51 Whilst there has not been a large volume of queries, each query has involved a reasonable number of s/correspondence (as shown by the total number of e- mails received) and we expect the query volume to rise significantly next year as more users start using the EUFORIA infrastructure and software. FP RESTRICTED 9/10

10 5. Conclusions and Future Plans The support provided for EUFORIA users and project members through the SA3 work package has been, to date, generally successful. We are managing to consistently be close or exceed the performance targets we set ourselves for dealing with user queries. Part of the support provided through EUFORIA is undertaken directly by project members working with users on their codes (in the SA1 and JRA1 work packages for Grid usage, and the SA2 and JRA2 work packages for the HPC usage) or providing the EUFORIA developed software for users (including the Visualisation software produced in work package JRA4 and the Kepler Actors produced in work package JRA3). The helpdesk and support system will continue operation through the rest of the EUFORIA project where we expect query volumes to increase as the EUFORIA Grid infrastructure and tools/software developed by EUFORIA are exploited by users. We expect the helpdesk to be busier in this period, but the intention is the knowledge and experience built up over the operation of the helpdesk to date should enable us to solve most queries quickly and efficiently. The helpdesk has been used both by EUFORIA users and by project members who require some information or help by members of other work packages within EUFORIA. The support service is promoted to users at EUFORIA training events and through the EUFORIA website. It is also promoted when we provide resources to users, whether they are Grid or HPC resources. EUFORIA provides and distributes HPC resources on a number of different platforms, including DEISA and HPC-FF (the European fusion computing resource). It has been suggested that it would useful to be able to report on usage of the time that EUFORIA has provided on these other platforms, especially DEISA, through the EUFORIA support site. We will investigate with DEISA whether this is possible and what technology they currently use for reporting. FP RESTRICTED 10/10

EUFORIA: Grid and High Performance Computing at the Service of Fusion Modelling

EUFORIA: Grid and High Performance Computing at the Service of Fusion Modelling EUFORIA: Grid and High Performance Computing at the Service of Fusion Modelling Miguel Cárdenas-Montes on behalf of Euforia collaboration Ibergrid 2008 May 12 th 2008 Porto Outline Project Objectives Members

More information

Cloud-pilot.doc 12-12-2010 SA1 Marcus Hardt, Marcin Plociennik, Ahmad Hammad, Bartek Palak E U F O R I A

Cloud-pilot.doc 12-12-2010 SA1 Marcus Hardt, Marcin Plociennik, Ahmad Hammad, Bartek Palak E U F O R I A Identifier: Date: Activity: Authors: Status: Link: Cloud-pilot.doc 12-12-2010 SA1 Marcus Hardt, Marcin Plociennik, Ahmad Hammad, Bartek Palak E U F O R I A J O I N T A C T I O N ( S A 1, J R A 3 ) F I

More information

A Uniform Job Monitoring Service in Multiple Job Universes

A Uniform Job Monitoring Service in Multiple Job Universes A Uniform Job Monitoring Service in Multiple Job Universes Aleš Křenek, Miroslav Ruda CESNET, EGEE JRA1 www.eu-egee.org Information Society Grid Monitoring Workshop, June 25, 2007 1 Outline Logging and

More information

DSA1.5 U SER SUPPORT SYSTEM

DSA1.5 U SER SUPPORT SYSTEM DSA1.5 U SER SUPPORT SYSTEM H ELP- DESK SYSTEM IN PRODUCTION AND USED VIA WEB INTERFACE Document Filename: Activity: Partner(s): Lead Partner: Document classification: BG-DSA1.5-v1.0-User-support-system.doc

More information

Plateforme de Calcul pour les Sciences du Vivant. SRB & glite. V. Breton. http://clrpcsv.in2p3.fr

Plateforme de Calcul pour les Sciences du Vivant. SRB & glite. V. Breton. http://clrpcsv.in2p3.fr SRB & glite V. Breton http://clrpcsv.in2p3.fr Introduction Goal: evaluation of existing technologies for data and tools integration and deployment Data and tools integration should be addressed using web

More information

Mitglied der Helmholtz-Gemeinschaft. System monitoring with LLview and the Parallel Tools Platform

Mitglied der Helmholtz-Gemeinschaft. System monitoring with LLview and the Parallel Tools Platform Mitglied der Helmholtz-Gemeinschaft System monitoring with LLview and the Parallel Tools Platform November 25, 2014 Carsten Karbach Content 1 LLview 2 Parallel Tools Platform (PTP) 3 Latest features 4

More information

GridWay: Open Source Meta-scheduling Technology for Grid Computing

GridWay: Open Source Meta-scheduling Technology for Grid Computing : Open Source Meta-scheduling Technology for Grid Computing Ruben S. Montero dsa-research.org Open Source Grid & Cluster Oakland CA, May 2008 Contents Introduction What is? Architecture & Components Scheduling

More information

ARCHER SP Service Quarterly Report. Quarter 4 2014

ARCHER SP Service Quarterly Report. Quarter 4 2014 ARCHER SP Service Quarterly Report Quarter 4 2014 1 Document Information and Version History Version: Status Author(s): Reviewer(s) 1.0 Final Alan Simpson, Jo Beech- Brandt, Andy Turner, Mike Brown, Stephen

More information

DSA1.4 R EPORT ON IMPLEMENTATION OF MONITORING AND OPERATIONAL SUPPORT SYSTEM. Activity: SA1. Partner(s): EENet, NICPB. Lead Partner: EENet

DSA1.4 R EPORT ON IMPLEMENTATION OF MONITORING AND OPERATIONAL SUPPORT SYSTEM. Activity: SA1. Partner(s): EENet, NICPB. Lead Partner: EENet R EPORT ON IMPLEMENTATION OF MONITORING AND OPERATIONAL SUPPORT SYSTEM Document Filename: Activity: Partner(s): Lead Partner: Document classification: BG-DSA1.4-v1.0-Monitoring-operational-support-.doc

More information

Best practice for funding the use of cloud in research

Best practice for funding the use of cloud in research Best practice for funding the use of cloud in research Neil Chue Hong 1, Mike Jackson 1, Jeremy Cohen 2 1 The Software Sustainability Institute, EPCC, The University of Edinburgh, James Clerk Maxwell Building,

More information

PRACE WP4 Distributed Systems Management. Riccardo Murri, CSCS Swiss National Supercomputing Centre

PRACE WP4 Distributed Systems Management. Riccardo Murri, CSCS Swiss National Supercomputing Centre PRACE WP4 Distributed Systems Management Riccardo Murri, CSCS Swiss National Supercomputing Centre PRACE WP4 WP4 is the Distributed Systems Management activity User administration and accounting Distributed

More information

Bitrix Site Manager ASP.NET. Installation Guide

Bitrix Site Manager ASP.NET. Installation Guide Bitrix Site Manager ASP.NET Installation Guide Contents Introduction... 4 Chapter 1. Checking for IIS Installation... 5 Chapter 2. Using An Archive File to Install Bitrix Site Manager ASP.NET... 7 Preliminary

More information

kalmstrom.com Business Solutions

kalmstrom.com Business Solutions HelpDesk OSP User Manual Content 1 INTRODUCTION... 3 2 REQUIREMENTS... 4 3 THE SHAREPOINT SITE... 4 4 THE HELPDESK OSP TICKET... 5 5 INSTALLATION OF HELPDESK OSP... 7 5.1 INTRODUCTION... 7 5.2 PROCESS...

More information

Selecting Help Desk Software

Selecting Help Desk Software Publishers Of: MC eserver Insight MC itechnology Manager MC iapplication Designer MC RPG Developer MC TNT Tips N Tirade MC Showcase MC Showcase Buyer s Guide Selecting Help Desk Software A good helpdesk

More information

Access, Documentation and Service Desk. Anupam Karmakar / Application Support Group / Astro Lab

Access, Documentation and Service Desk. Anupam Karmakar / Application Support Group / Astro Lab Access, Documentation and Service Desk Anupam Karmakar / Application Support Group / Astro Lab Time to get answer to these questions Who is allowed to use LRZ hardware? My file system is full. How can

More information

Installing Policy Patrol on a separate machine

Installing Policy Patrol on a separate machine Policy Patrol 3.0 technical documentation July 23, 2004 Installing Policy Patrol on a separate machine If you have Microsoft Exchange Server 2000 or 2003 it is recommended to install Policy Patrol on the

More information

Mobile Device Management Version 8. Last updated: 17-10-14

Mobile Device Management Version 8. Last updated: 17-10-14 Mobile Device Management Version 8 Last updated: 17-10-14 Copyright 2013, 2X Ltd. http://www.2x.com E mail: info@2x.com Information in this document is subject to change without notice. Companies names

More information

WEBTITAN CLOUD. User Identification Guide BLOCK WEB THREATS BOOST PRODUCTIVITY REDUCE LIABILITIES

WEBTITAN CLOUD. User Identification Guide BLOCK WEB THREATS BOOST PRODUCTIVITY REDUCE LIABILITIES BLOCK WEB THREATS BOOST PRODUCTIVITY REDUCE LIABILITIES WEBTITAN CLOUD User Identification Guide This guide explains how to install and configure the WebTitan Cloud Active Directory components required

More information

Update on Network Performance Monitoring

Update on Network Performance Monitoring Update on Network Performance Monitoring Jeremy Nowell, EPCC ARM-9, Karlsruhe 5-6 February 2007 jeremy@epcc.ed.ac.uk www.eu-egee.org egee EGEE-II INFSO-RI-031688 EGEE and glite are registered trademarks

More information

Evaluating Metadata access

Evaluating Metadata access Evaluating Metadata access strategies with the GOME test suite André Gemünd Fraunhofer SCAI www.eu-egee.org EGEE-II INFSO-RI-031688 EGEE and glite are registered trademarks Motivation Testing the test

More information

A Comparison of the Relative Performance of XML and SQL Databases in the Context of the Grid-SAFE Project

A Comparison of the Relative Performance of XML and SQL Databases in the Context of the Grid-SAFE Project A Comparison of the Relative Performance of XML and SQL Databases in the Context of the Grid-SAFE Project Joshua W. Green The Grid-SAFE Team October 2008 Abstract The Grid-SAFE project will develop a software

More information

PUTTING THE CUSTOMER AT THE HEART OF CUSTOMER SERVICE. A Best Practice Guide to Integrating Customer Service and CRM

PUTTING THE CUSTOMER AT THE HEART OF CUSTOMER SERVICE. A Best Practice Guide to Integrating Customer Service and CRM PUTTING THE CUSTOMER AT THE HEART OF CUSTOMER SERVICE A Best Practice Guide to Integrating Customer Service and CRM Putting the Customer at the Heart of Customer Service A best practice guide to integrating

More information

Installation Guide. Tech Excel January 2009

Installation Guide. Tech Excel January 2009 Installation Guide Tech Excel January 2009 Copyright 1998-2009 TechExcel, Inc. All Rights Reserved. TechExcel, Inc., TechExcel, ServiceWise, AssetWise, FormWise, KnowledgeWise, ProjectPlan, DownloadPlus,

More information

LSKA 2010 Survey Report Job Scheduler

LSKA 2010 Survey Report Job Scheduler LSKA 2010 Survey Report Job Scheduler Graduate Institute of Communication Engineering {r98942067, r98942112}@ntu.edu.tw March 31, 2010 1. Motivation Recently, the computing becomes much more complex. However,

More information

Support to the Infrastructure

Support to the Infrastructure Support to the Infrastructure WP5 - SA2 Pierre Le Sidaner, Marie-Lise Dubernet, Misha Doronin LPMA VO Paris Data Centre VAMDC - Paris, November 2012 1 Maintenance and monitoring of the core infrastructure

More information

Monitoring Oracle Enterprise Performance Management System Release 11.1.2.3 Deployments from Oracle Enterprise Manager 12c

Monitoring Oracle Enterprise Performance Management System Release 11.1.2.3 Deployments from Oracle Enterprise Manager 12c Monitoring Oracle Enterprise Performance Management System Release 11.1.2.3 Deployments from Oracle Enterprise Manager 12c This document describes how to set up Oracle Enterprise Manager 12c to monitor

More information

SchoolBooking SSO Integration Guide

SchoolBooking SSO Integration Guide SchoolBooking SSO Integration Guide Before you start This guide has been written to help you configure SchoolBooking to operate with SSO (Single Sign on) Please treat this document as a reference guide,

More information

Sun Grid Engine, a new scheduler for EGEE

Sun Grid Engine, a new scheduler for EGEE Sun Grid Engine, a new scheduler for EGEE G. Borges, M. David, J. Gomes, J. Lopez, P. Rey, A. Simon, C. Fernandez, D. Kant, K. M. Sephton IBERGRID Conference Santiago de Compostela, Spain 14, 15, 16 May

More information

QUICK START GUIDE. Cloud based Web Load, Stress and Functional Testing

QUICK START GUIDE. Cloud based Web Load, Stress and Functional Testing QUICK START GUIDE Cloud based Web Load, Stress and Functional Testing Performance testing for the Web is vital for ensuring commercial success. JAR:Load is a Web Load Testing Solution delivered from the

More information

The EDGeS project receives Community research funding

The EDGeS project receives Community research funding Desktop Grids EDGeS project Delegation for access to trusted resources The EDGeS project receives Community research funding 1 DG = Desktop Grid = Loose grid scavenging idle resources Unit of Work = Application

More information

Data Backup on Network Drive for Windows 7

Data Backup on Network Drive for Windows 7 Information Technology Services Page 1 of 8 Data Backup on Network Drive for Windows 7 Document No: V 1 Information Technology Services Page 2 of 8 Contents 2.0 Introduction... 3 3.0 Definitions:... 3

More information

Contactegration for The Raiser s Edge

Contactegration for The Raiser s Edge Contactegration for The Raiser s Edge development@zeidman.info www.zeidman.info UK: 020 3637 0080 US: (646) 570 1131 Table of Contents Overview... 3 Installation... 3 Set up... 4 Activation... 5 Connecting

More information

CAMMS ONLINE SUPPORT PORTAL USER MANUAL

CAMMS ONLINE SUPPORT PORTAL USER MANUAL CAMMS ONLINE SUPPORT PORTAL USER MANUAL September 2014 PREPARED BY CAM Management Solutions Level 17, 45 Grenfell St, Adelaide SA 5000 Telephone: 08 8212 5787 Facsimile: 08-8212-5288 www.cammanagementsolutions.com

More information

Website analytics / statistics Monitoring and analysing the impact of web marketing

Website analytics / statistics Monitoring and analysing the impact of web marketing Website analytics / statistics Monitoring and analysing the impact of web marketing What are website analytics / statistics? Web analytics is the measurement, collection, analysis and reporting of website

More information

Grid Engine Basics. Table of Contents. Grid Engine Basics Version 1. (Formerly: Sun Grid Engine)

Grid Engine Basics. Table of Contents. Grid Engine Basics Version 1. (Formerly: Sun Grid Engine) Grid Engine Basics (Formerly: Sun Grid Engine) Table of Contents Table of Contents Document Text Style Associations Prerequisites Terminology What is the Grid Engine (SGE)? Loading the SGE Module on Turing

More information

How To Create An Easybelle History Database On A Microsoft Powerbook 2.5.2 (Windows)

How To Create An Easybelle History Database On A Microsoft Powerbook 2.5.2 (Windows) Introduction EASYLABEL 6 has several new features for saving the history of label formats. This history can include information about when label formats were edited and printed. In order to save this history,

More information

Using WhatsUp IP Address Manager 1.0

Using WhatsUp IP Address Manager 1.0 Using WhatsUp IP Address Manager 1.0 Contents Table of Contents Welcome to WhatsUp IP Address Manager Finding more information and updates... 1 Sending feedback... 2 Installing and Licensing IP Address

More information

Software Process. Oliver Keeble SA3 EGEE-II final EU Review CERN 08-07-2008. www.eu-egee.org. EGEE and glite are registered trademarks

Software Process. Oliver Keeble SA3 EGEE-II final EU Review CERN 08-07-2008. www.eu-egee.org. EGEE and glite are registered trademarks Software Process Quality Metrics Oliver Keeble SA3 EGEE-II final EU Review CERN 08-07-2008 www.eu-egee.org egee EGEE-II INFSO-RI-031688 EGEE and glite are registered trademarks Summary Enabling Grids for

More information

See-GRID Project and Business Model

See-GRID Project and Business Model Improvements of the grid infrastructure and services within SEE-GRID Anastas Misev MARNET/MARGI/UKIM Macedonia Introduction SEE-GRID Project series SEE-GRID establish infrastructure SEE-GRID-2 extend infrastructure,

More information

An Oracle White Paper June, 2014. Strategies for Scalable, Smarter Monitoring using Oracle Enterprise Manager Cloud Control 12c

An Oracle White Paper June, 2014. Strategies for Scalable, Smarter Monitoring using Oracle Enterprise Manager Cloud Control 12c An Oracle White Paper June, 2014 Strategies for Scalable, Smarter Monitoring using Oracle Enterprise Manager Cloud Control 12c Product Overview... 1 Introduction... 1 Laying the Groundwork for Monitoring...

More information

TRACES: REVEAL THE PERFORMANCE OF YOUR MISSION CRITICAL NETWORK

TRACES: REVEAL THE PERFORMANCE OF YOUR MISSION CRITICAL NETWORK TRACES: REVEAL THE PERFORMANCE OF YOUR MISSION CRITICAL NETWORK THE NEED FOR COST- EFFICIENT NETWORK MEASUREMENT Your people face demanding situations every day. To complete their missions and safeguard

More information

Evaluator s Guide. PC-Duo Enterprise HelpDesk v5.0. Copyright 2006 Vector Networks Ltd and MetaQuest Software Inc. All rights reserved.

Evaluator s Guide. PC-Duo Enterprise HelpDesk v5.0. Copyright 2006 Vector Networks Ltd and MetaQuest Software Inc. All rights reserved. Evaluator s Guide PC-Duo Enterprise HelpDesk v5.0 Copyright 2006 Vector Networks Ltd and MetaQuest Software Inc. All rights reserved. All third-party trademarks are the property of their respective owners.

More information

FP7 Project Reporting Tool Quick guide for beneficiaries

FP7 Project Reporting Tool Quick guide for beneficiaries EUROPEAN COMMISSION DIRECTORATE-GENERAL RESEARCH FP7 Project Reporting Tool Quick guide for beneficiaries European Commission DG RTD R4 Page 1 of 14 Visit the Participant Portal The Participant Portal

More information

A strategic roadmap for federated service management

A strategic roadmap for federated service management Managing e-infrastructures successfully: A strategic roadmap for federated service management The gslm project - www.gslm.eu Version 1.5 Documentinformation: ThisdocumentwaspreparedasadeliverableforthegSLMproject(www.gslm.eu)andisalsoreleasedasD6.3:Strategic

More information

How to Use the IBM Tivoli Storage Manager (TSM)

How to Use the IBM Tivoli Storage Manager (TSM) HPCx Archiving User Guide V 1.2 Elena Breitmoser, Ian Shore April 28, 2004 Abstract The Phase 2 HPCx system will have 100 Tb of storage space, of which around 70 Tb comprises offline tape storage rather

More information

StresStimulus v4.2 Getting Started

StresStimulus v4.2 Getting Started 0 StresStimulus v4.2 Getting Started TABLE OF CONTENTS Getting Started 1 Getting Help... 3 2 Your First Test... 7 2.1 Recording Test Case... 7 2.2 Configuring Test Case... 11 2.3 Configuring Test... 13

More information

A Web-based Portal to Access and Manage WNoDeS Virtualized Cloud Resources

A Web-based Portal to Access and Manage WNoDeS Virtualized Cloud Resources A Web-based Portal to Access and Manage WNoDeS Virtualized Cloud Resources Davide Salomoni 1, Daniele Andreotti 1, Luca Cestari 2, Guido Potena 2, Peter Solagna 3 1 INFN-CNAF, Bologna, Italy 2 University

More information

Monitoring system for OpenPBS environment

Monitoring system for OpenPBS environment Monitoring system for OpenPBS environment V.Kolosov, E.Lublev, S.Makarychev ITEP, Moscow OpenPBS batch system is widely used in HEP community. Standard tools from OpenPBS package allow to check the current

More information

IT Support Center Call Handling Metrics Week Beginning: January 3, 2016

IT Support Center Call Handling Metrics Week Beginning: January 3, 2016 IT Support Center Call Handling Metrics Week Beginning: January 3, 1 Avg Speed to Answer (Target :) Avg Abandon Time (Target 3:) Avg Talk Time (Target 7:) Avg After Call Work Time (Target 3:) Avg Speed

More information

Application Server Installation

Application Server Installation Application Server Installation Guide ARGUS Enterprise 11.0 11/25/2015 ARGUS Software An Altus Group Company Application Server Installation ARGUS Enterprise Version 11.0 11/25/2015 Published by: ARGUS

More information

Customer Guide Helpdesk & Product Support. [Customer Name] www.four.co.uk Page 1 of 13

Customer Guide Helpdesk & Product Support. [Customer Name] www.four.co.uk Page 1 of 13 Customer Guide Helpdesk & Product Support [Customer Name] www.four.co.uk Page 1 of 13 Table of Contents HELP DESK AND PRODUCT SUPPORT SUMMARY... 3 1 FOUR HELP DESK STRUCTURE AND CALL ESCALATION... 6 2

More information

Silviu Panica, Marian Neagul, Daniela Zaharie and Dana Petcu (Romania)

Silviu Panica, Marian Neagul, Daniela Zaharie and Dana Petcu (Romania) Silviu Panica, Marian Neagul, Daniela Zaharie and Dana Petcu (Romania) Outline Introduction EO challenges; EO and classical/cloud computing; EO Services The computing platform Cluster -> Grid -> Cloud

More information

Product Manual. MDM On Premise Installation Version 8.1. Last Updated: 06/07/15

Product Manual. MDM On Premise Installation Version 8.1. Last Updated: 06/07/15 Product Manual MDM On Premise Installation Version 8.1 Last Updated: 06/07/15 Parallels IP Holdings GmbH Vordergasse 59 8200 Schaffhausen Switzerland Tel: + 41 52 632 0411 Fax: + 41 52 672 2010 www.parallels.com

More information

Grid Scheduling Architectures with Globus GridWay and Sun Grid Engine

Grid Scheduling Architectures with Globus GridWay and Sun Grid Engine Grid Scheduling Architectures with and Sun Grid Engine Sun Grid Engine Workshop 2007 Regensburg, Germany September 11, 2007 Ignacio Martin Llorente Javier Fontán Muiños Distributed Systems Architecture

More information

QCDgrid Software Release Plan

QCDgrid Software Release Plan QCDgrid Software Release Plan Project Title: QCDgrid Document Title: QCDgrid Software Release Plan Document Identifier: QCDGRID2_RELEASE_PLAN_1.0 Document Filename: qcdgrid_release_plan.doc Distribution

More information

Deploying Multiscale Applications on European e-infrastructures

Deploying Multiscale Applications on European e-infrastructures Deploying Multiscale Applications on European e-infrastructures 04/06/2013 Ilya Saverchenko The MAPPER project receives funding from the EC's Seventh Framework Programme (FP7/2007-2013) under grant agreement

More information

Monitoring Replication

Monitoring Replication Monitoring Replication Article 1130112-02 Contents Summary... 3 Monitor Replicator Page... 3 Summary... 3 Status... 3 System Health... 4 Replicator Configuration... 5 Replicator Health... 6 Local Package

More information

E-Invoicing Supplier Manual

E-Invoicing Supplier Manual E-Invoicing Supplier Manual Version: 1.0 2 E-Invoicing Supplier Manual Table of Contents 1 Introduction 3 1.1 About This... Manual 3 1.2 Getting Started... 3 2 Understanding E-Invoicing 4 2.1 Overview...

More information

Product Support Centre Policy and Procedures

Product Support Centre Policy and Procedures Wizard Systems UK Product Support Centre Policy and Procedures Wizard Systems UK Unit 7 Badminton Court Station Road Yate United Kingdom BS37 5HZ WIZARD SYSTEMS PRODUCT SUPPORT... 3 Objectives... 3 HOW

More information

WHITEPAPER SECUREAUTH IDP DEVICE FINGERPRINTING LOW-FRICTION, BYOD AUTHENTICATION

WHITEPAPER SECUREAUTH IDP DEVICE FINGERPRINTING LOW-FRICTION, BYOD AUTHENTICATION WHITEPAPER SECUREAUTH IDP DEVICE FINGERPRINTING LOW-FRICTION, BYOD AUTHENTICATION Executive Overview The explosion of devices laptops, desktops and now the plethora of mobile devices has left enterprises

More information

Improved metrics collection and correlation for the CERN cloud storage test framework

Improved metrics collection and correlation for the CERN cloud storage test framework Improved metrics collection and correlation for the CERN cloud storage test framework September 2013 Author: Carolina Lindqvist Supervisors: Maitane Zotes Seppo Heikkila CERN openlab Summer Student Report

More information

Introduction to Client Online. Factoring Guide

Introduction to Client Online. Factoring Guide Introduction to Client Online Factoring Guide Contents Introduction 3 Preparing for Go live 3 If you have any questions 4 Logging In 5 Welcome Screen 6 Navigation 7 Navigation continued 8 Viewing Your

More information

Funding Information System (FIS) Installation Guidance

Funding Information System (FIS) Installation Guidance (FIS) Installation Guidance Document Details Document Type: Installation Guidance Creation Date: 23/03/2015 Document 1.3 Version: Change to this Document Version Date Changes made V1.0 20/05/2014 Initial

More information

UKSG Invitation to Develop Library Discovery Technologies

UKSG Invitation to Develop Library Discovery Technologies UKSG Invitation to Tender Assessing the Impact of Library Discovery Technology on Content Usage 1. UKSG, with the support of Jisc, invite tenders for a research study assessing the impact of library discovery

More information

Copyright 2013, 3CX Ltd. http://www.3cx.com E-mail: info@3cx.com

Copyright 2013, 3CX Ltd. http://www.3cx.com E-mail: info@3cx.com Manual Copyright 2013, 3CX Ltd. http://www.3cx.com E-mail: info@3cx.com Information in this document is subject to change without notice. Companies names and data used in examples herein are fictitious

More information

Using Provenance to Improve Workflow Design

Using Provenance to Improve Workflow Design Using Provenance to Improve Workflow Design Frederico T. de Oliveira, Leonardo Murta, Claudia Werner, Marta Mattoso COPPE/ Computer Science Department Federal University of Rio de Janeiro (UFRJ) {ftoliveira,

More information

BlackShield ID Best Practice

BlackShield ID Best Practice BlackShield ID Best Practice Implementation Guide for a Complex Network Document Scope This document is designed to demonstrate best practice when implementing and rolling out a two-factor authentication

More information

Efficient Management of Tests and Defects in Variant-Rich Systems with pure::variants and IBM Rational ClearQuest

Efficient Management of Tests and Defects in Variant-Rich Systems with pure::variants and IBM Rational ClearQuest Efficient Management of Tests and Defects in Variant-Rich Systems with pure::variants and IBM Rational ClearQuest Publisher pure-systems GmbH Agnetenstrasse 14 39106 Magdeburg http://www.pure-systems.com

More information

Direct Issuance of Proxy Certificate on P-GRADE Grid Portal Without Using MyProxy

Direct Issuance of Proxy Certificate on P-GRADE Grid Portal Without Using MyProxy Direct Issuance of Proxy Certificate on P-GRADE Grid Portal Without Using MyProxy by Ng Kang Siong (ksng@mimos.my) Galoh Rashidah Haron (rashidah@mimos.my) MIMOS Berhad, Malaysia www.eu-egee.org EGEE and

More information

System Proposal. Client: ABC Widgets Limited. Project Title: ABC Demonstration Application. Proposal Number: 1234. Consultant: Ian Banks MCP

System Proposal. Client: ABC Widgets Limited. Project Title: ABC Demonstration Application. Proposal Number: 1234. Consultant: Ian Banks MCP System Proposal Client: ABC Widgets Limited Project Title: ABC Demonstration Application Proposal Number: 1234 Consultant: Ian Banks MCP Date: 01 August 2008 Table of Contents EXECUTIVE SUMMARY...3 INTRODUCTION...7

More information

NetWrix File Server Change Reporter. Quick Start Guide

NetWrix File Server Change Reporter. Quick Start Guide NetWrix File Server Change Reporter Quick Start Guide Introduction... 3 Product Features... 3 Licensing... 3 How It Works... 4 Getting Started... 5 System Requirements... 5 Setup... 5 Additional Considerations...

More information

6 Steps to Creating a Successful Marketing Database

6 Steps to Creating a Successful Marketing Database 6 Steps to Creating a Successful Marketing Database Why Invest in a Marketing Database? An organisation that has an ineffective marketing database, multiple databases that cannot communicate with one another,

More information

Additional Information: Alternative Locations provides a link to the National Centre for e-social Science (NCeSS)home page

Additional Information: Alternative Locations provides a link to the National Centre for e-social Science (NCeSS)home page Citation: Lloyd, Ashley and Sloan, T.M.. 2005. : Extending the INWA Grid, in.,. (ed), First International Conference on e-social Science, Jun 22 2005. Manchester, UK: ESRC National Centre for e-social

More information

HPC and Big Data. EPCC The University of Edinburgh. Adrian Jackson Technical Architect a.jackson@epcc.ed.ac.uk

HPC and Big Data. EPCC The University of Edinburgh. Adrian Jackson Technical Architect a.jackson@epcc.ed.ac.uk HPC and Big Data EPCC The University of Edinburgh Adrian Jackson Technical Architect a.jackson@epcc.ed.ac.uk EPCC Facilities Technology Transfer European Projects HPC Research Visitor Programmes Training

More information

Civica Expo 2015. Enfield Hosted Services. Martin Sanders. www.enfield.gov.uk. Striving for excellence

Civica Expo 2015. Enfield Hosted Services. Martin Sanders. www.enfield.gov.uk. Striving for excellence Civica Expo 2015 Enfield Hosted Services Martin Sanders www.enfield.gov.uk Striving for excellence What did we used to do and why did we change? 2009 we started procurement process Revenues and Benefits

More information

White Paper On Pilot Method Of ERP Implementation

White Paper On Pilot Method Of ERP Implementation White Paper On Pilot Method Of ERP Implementation Rod Clarke Rod Clarke provides guidance, advice and support to businesses in successfully applying IS/IT in support of their business goals. He brings

More information

HansaWorld SQL Training Material

HansaWorld SQL Training Material HansaWorld University HansaWorld SQL Training Material HansaWorld Ltd. January 2008 Version 5.4 TABLE OF CONTENTS: TABLE OF CONTENTS:...2 OBJECTIVES...4 INTRODUCTION...5 Relational Databases...5 Definition...5

More information

A. Document repository services for EU policy support

A. Document repository services for EU policy support A. Document repository services for EU policy support 1. CONTEXT Type of Action Type of Activity Service in charge Associated Services Project Reusable generic tools DG DIGIT Policy DGs (e.g. FP7 DGs,

More information

Law College Computer and Technology Information

Law College Computer and Technology Information Law College Computer and Technology Information Account Creation All law students, faculty and staff must have a University of Toledo authentication domain (UTAD) computer account. This account will allow

More information

Overview. Web site. User support information. Administration service. Service information. Conclusions. References

Overview. Web site. User support information. Administration service. Service information. Conclusions. References Support Services Overview Web site User support information Administration service Service information Conclusions References 2 The Web Site www.hpcx.ac.uk 3 The Web Site User support information helpdesk

More information

Reporting works by connecting reporting tools directly to the database and retrieving stored information from the database.

Reporting works by connecting reporting tools directly to the database and retrieving stored information from the database. Print Audit 6 - Step by Step Walkthrough IMPORTANT: READ THIS BEFORE PERFORMING A PRINT AUDIT 6 INSTALLATION Print Audit 6 is a desktop application that you must install on every computer where you want

More information

Continuous integration End of the big bang integration era

Continuous integration End of the big bang integration era Continuous integration End of the big bang integration era Patrick Laurent Partner Technology & Enterprise Applications Deloitte Mario Deserranno Manager Technology & Enterprise Applications Deloitte The

More information

Use Cases for Target Management Eclipse DSDP-Target Management Project

Use Cases for Target Management Eclipse DSDP-Target Management Project Use Cases for Target Management Eclipse DSDP-Target Management Project Martin Oberhuber, Wind River Systems martin.oberhuber@windriver.com Version 1.1 June 22, 2005 Status: Draft Public Review Use Cases

More information

Digital libraries of the future and the role of libraries

Digital libraries of the future and the role of libraries Digital libraries of the future and the role of libraries Donatella Castelli ISTI-CNR, Pisa, Italy Abstract Purpose: To introduce the digital libraries of the future, their enabling technologies and their

More information

FastStats & Dashboard Product Overview

FastStats & Dashboard Product Overview FastStats & Dashboard Product Overview Guide for Clients July 2011 Version 1 Matrix FastStats Overview Matrix believes that FastStats is an ideal analytics tool for UK Mortgage lenders. Matrix FastStats

More information

Reading an email sent with Voltage SecureMail. Using the Voltage SecureMail Zero Download Messenger (ZDM)

Reading an email sent with Voltage SecureMail. Using the Voltage SecureMail Zero Download Messenger (ZDM) Reading an email sent with Voltage SecureMail Using the Voltage SecureMail Zero Download Messenger (ZDM) SecureMail is an email protection service developed by Voltage Security, Inc. that provides email

More information

INSTALLATION GUIDE Datapolis Process System v 4.2.0.4294

INSTALLATION GUIDE Datapolis Process System v 4.2.0.4294 Datapolis.com, ul Wiktorska 63, 02-587 Warsaw, Poland tel. (+48 22) 398-37-53; fax. (+ 48 22) 398-37-93, office@datapolis.com INSTALLATION GUIDE Datapolis Process System v 4.2.0.4294 Last modification

More information

Esqu Science Experiments For Computer Network

Esqu Science Experiments For Computer Network Vangelis Floros, GRNET S.A. 3 rd Open Source Software Conference March 22, 2008 NTUA, Athens Greece Introduction What is a Grid? What is escience? Large Scientific Grids The example of EGEE Building Grid

More information

Configuring High Availability for VMware vcenter in RMS Distributed Setup

Configuring High Availability for VMware vcenter in RMS Distributed Setup Configuring High Availability for VMware vcenter in RMS Distributed Setup This chapter describes the process of configuring high availability for the VMware vcenter. It provides the prerequisites and procedures

More information

Getting Started Guide

Getting Started Guide Getting Started Guide Before you Begin ITE Itil Express Service Management Software is a web based tool that helps you manage your IT Department and user relationships from a single point. It offers best

More information

CRM to Exchange Synchronization

CRM to Exchange Synchronization CRM to Exchange Synchronization Product Registration Instructions VERSION 2.0 DATE PREPARED: 1/1/2013 DEVELOPMENT: BRITE GLOBAL, INC. 2012 Brite Global, Incorporated. All rights reserved. The information

More information

Setup Cisco Call Manager on VMware

Setup Cisco Call Manager on VMware created by: Rainer Bemsel Version 1.0 Dated: July/09/2011 The purpose of this document is to provide the necessary steps to setup a Cisco Call Manager to run on VMware. I ve been researching for a while

More information

Table of Contents 1. Contents...1

Table of Contents 1. Contents...1 Table of Contents 1. Contents...1 1.1 Introduction/Getting Started...1 1.1.1 Creating an Account...1 1.1.2 Logging In...2 1.1.3 Forgotten Password...2 1.1.4 Creating a New Project...3 1.2 My Projects...3

More information

A print infrastructure that guarantees efficiency, productivity and cost savings.

A print infrastructure that guarantees efficiency, productivity and cost savings. A print infrastructure that guarantees efficiency, productivity and cost savings. Managed Print Services you can A Canon Managed Print Service genuinely manages your print environment to deliver significant

More information

We released this document in response to a Freedom of Information request. Over time it may become out of date. Department for Work and Pensions

We released this document in response to a Freedom of Information request. Over time it may become out of date. Department for Work and Pensions We released this document in response to a Freedom of Information request. Over time it may become out of date. Department for Work and Pensions SCHEDULE 2 SERVICES 1 Purpose of this Schedule 1.1 This

More information

Integration of Virtualized Worker Nodes in Standard-Batch-Systems CHEP 2009 Prague Oliver Oberst

Integration of Virtualized Worker Nodes in Standard-Batch-Systems CHEP 2009 Prague Oliver Oberst Integration of Virtualized Worker Nodes in Standard-Batch-Systems CHEP 2009 Prague Oliver Oberst Outline General Description of Virtualization / Virtualization Solutions Shared HPC Infrastructure Virtualization

More information

Capita SIMS Partner Development Support Charter

Capita SIMS Partner Development Support Charter Capita SIMS Partner Development Support Charter 2013 Last updated 17/10/2013 Support Charter Customer Charter Introduction As an MIS provider, we are very much aware of the need to offer both efficiency

More information

The ENEA-EGEE site: Access to non-standard platforms

The ENEA-EGEE site: Access to non-standard platforms V INFNGrid Workshop Padova, Italy December 18-20 2006 The ENEA-EGEE site: Access to non-standard platforms C. Sciò**, G. Bracco, P. D'Angelo, L. Giammarino*, S.Migliori, A. Quintiliani, F. Simoni, S. Podda

More information

Module 1 Study Guide

Module 1 Study Guide Module 1 Study Guide Introduction to OSA Welcome to your Study Guide. This document is supplementary to the information available to you online, and should be used in conjunction with the videos, quizzes

More information

news Enterprise Manager Cloud Control oracle ... the smarter way of information

news Enterprise Manager Cloud Control oracle ... the smarter way of information Enterprise Manager Cloud Control... the smarter way of information Seite 2/6 Enterprise Manager Cloud Control 1 Executive Summary Cloud Control 12c - the latest version of Oracle Enterprise Manager - has

More information