OmniTouch 8400 Instant Communications Suite

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1 OmniTouch 8400 Instant Communications Suite My Instant Communicator for BlackBerry Smartphones USER GUIDE June, AL AAAA ed01 Alcatel-Lucent All Rights Reserved Alcatel-Lucent 2009

2 Alcatel-Lucent My Instant Communicator empowers mobile users with advanced communications functions from the OmniTouch 8400 Instant Communications Suite for Enterprise. The Alcatel-Lucent solution increases employee productivity and effectiveness by keeping them connected anytime, anywhere. Telephony Services Directory Services Notifications Basic telephony services (call by name/number, take call, hang up) Conference, forward, transfer, and switch calls Move active call to fixed phone Leave a call back request and voic when ringing Call history (callback requests, missed calls) Directory Lookup (BES, Corporate & PBX, Local) Display contact details (Call, Add to local contacts, Send ) Display Telephonic Presence Visual Voice Mail List of Voice Message Listen with Message controls (delete, forward, next ) Call back the message sender In native home page Visual notification of Voice mail, call back, missed calls One Number Services Activate/deactivate dualringing fixed-mobile Forward to voice mail Forward to fixed number Home Page From the BlackBerry home page, click on the My Instant Communicator icon to access the client main screen: Calls / Callbacks: Shows missed calls if anybody tried to reach you while you were unavailable. If somebody requests a callback Voic Shows all voic messages. Call History: Displays the last 50 incoming and outgoing calls. Additional Services: Opens a menu that allows you to call the attendant or access voic . Status: Shows the current application status. All Rights Reserved Alcatel-Lucent 2009 Page 2

3 Telephony Services If the person you are calling is busy the following screen is displayed: Hang up the call in progress. Sends a callback request. The person you are calling will receive a notification on his desk phone and his MyIC. Leaves a voic message. Note: This is only available for internal contacts. Status indictor showing that the call has been placed and is ringing. Note 1: You will only see this screen if you are connected via 3G. When the call is connected you will see the following screen: Hang up the call in progress. Puts the call on hold. Initiates a second call. Puts your current call on hold. Returns to the main application to choose or find a number. Transfers the call to your office phone. Mutes or un-mutes the device s microphone. Activates or deactivates the device s loudspeaker. All Rights Reserved Alcatel-Lucent 2009 Page 3

4 Telephony Services (cont d) When placing a second call, you can do the following: switch between calls make 3-party conference calls transfer calls. To switch a call with the initial call, click on the call shown at the top of the screen. When in a 3-party conference, you can do the following: Hang up the call in progress. 3-Party-Conference: Connects both calls to a 3-way conference call. Transfers the call to the other participant and hangs-up the device. Mutes or un-mutes the device s microphone. Activates or deactivates the device s loudspeaker. Leave the conference call. All the participants are disconnected.. Mutes or un-mutes the device s microphone. Activates or deactivates the device s loudspeaker. All Rights Reserved Alcatel-Lucent 2009 Page 4

5 Call Logs and Notifications The Missed Call and Call History screens give you a list past call events. When you access each entry on either of the screens, you can decide to call the person back or store their details. You can also do the same from the Visual Voice Mail list. You missed a call. You placed an outgoing call which as not been answered. You placed a call that was answered. You received and answered an incoming call. You have a voic message. Visual Voice Mail Click the icon to display the Visual Voice Mail screen. The first screen shows a list of voic s you ve received. Drag and select an entry to either play the message or call back the person who called you. Navigation buttons to play, stop, forward by 10secs, rewind or go to next or previous message. Ends the voic session. Deletes the message. Calls the person who left the voic . All Rights Reserved Alcatel-Lucent 2009 Page 5

6 Directory Services To look up a contact, type directly into the Find field. As you type the device will check if the information you enter can be interpreted as a telephone number and highlight appropriate call buttons. When you press the appropriate button a call is made or the device searches in the chosen directories for the information you entered. If you press the enter key the action is chosen automatically either a call is placed or the name is looked up in the directories. The contact detail screen shows all information about a contact. The device will attempt to determine the presence status of the contact (free, busy, and so on) and display it near the contact picture. The phone numbers and addresses are listed below. Click on the required item to take the corresponding action. One Number Services Status: Shows the current application status. Opens a menu that allows forward to voic , forward to a number, ring both office and mobile and ring office only. Both the desk phone and the remote extension will ring on an incoming call. Only the desk phone will ring on an incoming call. All incoming calls to either the desk phone or the remote extension are immediately forwarded to voic . All incoming calls to either the desk phone or the remote extension are immediately forwarded to the entered number. All Rights Reserved Alcatel-Lucent 2009 Page 6

7 Starting MyIC the First Time Before starting the application for the first time make sure that all necessary options are configured. Select Options > My Instant Communicator from the Home Screen to access the configuration screen. MyIC uses two sets of options. All relevant options for telephony features are read from the ICS client configuration: the user cannot change these options. Other options can be amended to change the client behavior to suit your needs: For the client to work correctly it is important that client configuration URL and the URL of the BlackBerry MDS server are set. Both options are available from your administrator. In addition, you need to enter the login credentials for your ICS user. After installing the MyIC application, a background task will be started as soon as the device has rebooted. This background task is used to accept incoming notifications from the ICS and needs the Trusted Application status to do so. You must answer the question with Yes. When the application is started for the first time, you may see certain security questions. Which of these questions you will have to answer and whether you re allowed to use all of the features or not, depend on the IT Policies that have been applied to your BlackBerry by the administrator. Under normal circumstances all requested features should be available to you. All Rights Reserved Alcatel-Lucent 2009 Page 7

8 The application will try to open different network connections to servers in your infrastructure. You need to allow these connections. You may see a dialog similar to that shown here. We recommend that you check the Do not ask for checkbox, so future connections to the ICS will not trigger this dialog again. In addition to allowing the necessary connections you will be prompted to allow Input Simulation for MyIC. This will be used to automatically answer the incoming reverse phone call from the PBX if you place an outgoing call using MyIC. Choose Save after pressing the BlackBerry menu button to allow this for MyIC. The MyIC application will try to access your phone information to be able to recognize incoming and outgoing calls and act accordingly. You need to allow this for MyIC to work properly. All Rights Reserved Alcatel-Lucent 2009 Page 8

9 Resetting Security Options If you have answered no to any of the security options and you want to change this at a later stage, you can do so via the application permission settings for MyIC. Select BlackBerry options > Advanced options > Applications > My Instant Communicator, and then press the BlackBerry menu key. From the menu select Edit Permissions. You can now change any necessary options. In addition if you select Reset Firewall Prompts from the context menu you can answer the questions for connections made by MyIC again. Connection Status Depending on the Cellular network connection mode and ICS server reach ability, the following indicators may be displayed, if different from one number regular status explained in previous chapter. You are correctly connected. This icon is displayed only for a few seconds and is replaced by your on number status. The Eventing channel is lost. In this case, you will not receive any Notifications but MyIC will continue to work as usual. Contact your BES administrator or ICS administrator to the check MDS IP address. First time you connect to the ICS and unable to reach the server. All Rights Reserved Alcatel-Lucent 2009 Page 9

10 Contact Auto-learning Contact Auto-learning is an option that you can activate to automatically populate the local phone book with business contacts each time a call from a person, who is not listed in your local directory arrives. The next time the person calls you, you will have the caller name and details displayed natively on your BlackBerry screen. The Auto-learning feature works as follows: Each time you receive a business call, the device checks the Local address books for the existence of the caller s full name. If the name is not present, the contact is created with both the Long CLI and Short CLI. The contact file is tagged with MyIC contact in the category field so that you can categorize the contacts in your PIM software. The Auto-learning mechanism only works in 3G mode. If a contact name already exists, no contact is created, even if the phone number is not shown. You can disable this option in the MyIC configuration screen. Native Integration Call from using Native Dialer and Local Phonebook Customize your MIC notifications through various ringing through Native PROFILS All Rights Reserved Alcatel-Lucent 2009 Page 10

11 Acronyms MyIC : Alcatel -Lucent 8600 My Instant Communicator ICS : Alcatel-Lucent OmniTouch 8400 Instant Communications Suite. The central application suite providing services to MyIC clients. MDS : BlackBerry Mobile Data Service. As part of the BlackBerry Enterprise Server, they are responsible for managing interactions and requests between BlackBerry smartphones and enterprise applications that sit behind the corporate firewall. CLI : Caller Line Identification. All Rights Reserved Alcatel-Lucent 2009 Page 11

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