Facilities Services. Specialist Services. See the difference We don t just clean, we care

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1 Facilities Services Specialist Services See the difference

2 how we can help you Our wide range of services include: Facilities Services hello Welcome to Brayborne Started in 1986 with one guiding principle: to provide outstanding service and value in the contract cleaning industry, Brayborne has grown to become one of the UK s most respected and successful, privately owned contract cleaning companies. Daily office cleaning: Offices, meeting rooms, communal areas, washrooms and hygiene areas. Retail cleaning: The cleaning and maintenance of public circulation areas, shopping centres, retail complexes etc. Educational cleaning: The general cleaning of all aspects of public sector establishments, schools and colleges from floors and furniture to specialist work including periodics. Specialist Services Window cleaning Kitchen deep cleans Carpet cleaning Jet washing Hygiene area deep cleans Support Services: Janitorial supplies Waste and recycling Landscape and grounds maintenance Facilities labour support Washroom and hygiene services Post room Plumbing Electrical General maintenance Hard floor scrubbing and sealing Roof top air conditioning units Warehouse cleaning Data centre cleaning PC and server room cleaning Fully accredited to ISO9001 on every site, we offer a wide range of professional cleaning and facility support services, which can be tailored to clients specific needs. We even have a specialist service division in-house, so those awkward cleaning projects can also be undertaken. Call Brayborne today and let s discuss how we might help you make a difference. You ll be glad you did. Call: for a free no obligation quote.

3 Why Brayborne make a difference For over 25 years we have been at the forefront of the cleaning industry, bringing a wealth of management experience dedicated to providing our clients with a consistent quality service. Commercial office cleaning Our daily office cleaning is tailored to client specific requirements; we can create bespoke packages that include additional facility support services to provide clients with a one-stop-shop for all their cleaning and facility requirements. Educational establishments Brayborne have been providing cleaning services to schools, colleges and universities for over 25 years and appreciate the specific needs of these particular contracts. We are on many framework agreements for councils and proud to be a preferred supplier in this field. We are also highly experienced in the scheduling of periodic cleaning in non-term time with excellent results. Retail cleaning We understand the differences between retail cleaning and other sectors, in particular the large footfall from members of the public, that presents its own challenges. Therefore, the key to a successful contract in retail is to identify the correct equipment required to deal with all types of floor covers and structural finishes. Management Brayborne have a strong experienced management team of Area Managers, Contract Managers and Supervisors, who are trained and committed to offering the best possible service to our clients. We have a trusted team of professional personnel, who are dependable, capable and efficient. Whatever the project, the real difference which people find with Brayborne is that we care. Not only do we care about your building and how it is cleaned and presented, we also consider your staff and how they feel about it too. Clients quickly discover what we say is true. If we find a problem, we own it and fix it it s unlikely you ll ever know about it. Our aim has always been to be the right arm of the facilities team wherever help is needed we ll endeavour to supply the solution. That s when people happily discover that Brayborne is much more than just a cleaning company. With our Active Service Promise we are committed to ensuring the specific workplace requirements of your staff are always met. By leaving our feedback cards on employees desks, we can see how we re performing or if there s any more we could be doing. We know that if people are happy in their workplace it can only benefit the company. There s a whole range of specialist cleaning services as well as daily office cleaning tasks we can take care of for you.

4 Facilities Services: Washroom & hygiene services The cleanliness of washrooms is a priority for all establishments. Brayborne supply a very comprehensive range of services which ensure a safe and hygienic environment for your staff, visitors and customers. In partnership with our preferred supplier, we offer very competitive rates for aircare, vending, sanitary disposal and water management services. Janitorial supplies Brayborne use janitorial products that are highly effective and specifically manufactured for the cleaning industry. Each product carries a colour coded system designed to ensure no cross-contamination between washroom and other areas. Every Brayborne cleaning operative is trained in the correct handling and use of these products and all our sites have a complete list of data and assessment sheets for every product, adhering to COSHH regulations. Our products are all environmentally friendly and, where possible, are concentrated to be diluted for use, therefore reducing packaging. We also provide a wide range of consumables including toilet rolls, hand towels and soap. Our janitorial suppliers have an active sustainability and environmental policy and offer a wide range of dispensers that can be supplied and fitted free of charge to update your washroom area. Facilities Services: Waste management and recycling Reducing the carbon footprint of a company and the constant pressure to recycle is growing. Businesses are aware that waste disposal can cost as much as 5% of their annual turnover. Therefore, to recycle as much as possible and avoid the ever increasing levies on landfill tax not only makes sense, it is a positive action for the environment. Fully accredited to ISO4001, Brayborne are equipped and ready to help with a wide range of recycling services from plastic and glass to cardboard and batteries. We provide containers of varying size to keep on-site, from wheelie bins to front end loaders for regular or one-off collections. We work in conjunction with our preferred supplier, to bring you a comprehensive service for a complete waste management solution. We can also provide statistics on the tonnage of waste recycled, vital for management reporting. If disposal of confidential material waste is required we can provide securely locked cabinets or wheelie bins that have A4 slots for easy document disposal. Waste can be removed weekly or fortnightly, is shredded at a secure location or on site, with full documentation and certificates of destruction provided. Hygiene deep clean and janitorial support are only a few of the specialist cleaning services we undertake, along with daily office cleaning tasks for many UK companies.

5 Specialist Services: Window cleaning For over 25 years, Brayborne have become renowned for creating a sparkling impression for some of the most challenging buildings in the South of England. From window cleaning to facias and signage, our specialist team are fully equipped to meet all your needs. Working on sites across London and the home counties, architects have tested our resolve but we ve always found a solution to produce a shining result. Whether there s a requirement for cherry pickers, a ladder-less cleaning system or abseiling, every means of access is possible. Following a site survey, we evaluate of the safest, most cost effective method of achieving the desired result. Work only begins when we have carried out a full risk assessment and method statement, agreed any potential hazards and how they will be approached. Both the customer and operators are supplied with this information to ensure that the procedure is safely carried out. Case study: A Royal appointment For more than 15 years, Brayborne have been cleaning the windows at Windsor Castle. With so many windows in the royal estate, we re regularly scheduled to clean not just the castle windows but those of the courtyard buildings, cloisters, private residences and Dean s house. We also manage the clean-up following building or repair work and daily cleaning to the Chaplain s and associated offices. Creating a shining outlook led to further work for us at the Castle, when we were asked to clean the bells in the Curfew Tower. An amazing structure, over 13 feet thick in places and 100 feet high, we weren t taking any chances and were harnessed to the enormous wooden bell cage to make sure we could work around the structure safely. With the bells dating from 1612 to 1989, great care was taken by our specialist heritage team to ensure they continued to ring as clearly and brightly as ever. Our visits to Windsor Castle come around regularly we like to think of it as our royal appointment. Window cleaning is just one of the specialist cleaning services we undertake, along with daily office cleaning tasks for many UK companies.

6 Specialist Services: Hard floor and carpet cleaning Hard floor surfaces are many and varied but Brayborne s specialist team are experienced with them all. Safety / Non Slip Marble Wooden Resin Vinyl Tiled Floors take a punishing amount of wear and tear. Whether the requirement is stripping and polishing, sanding and sealing or waxing, with the correct method and maintenance programme, a consistently high standard is achieved. Carpet cleaning is also a mark of our expertise, vastly prolonging the life of client s carpets, with some looking like new for over 15 years. This is all down to our maintenance programme, whereby parts of the carpet are cleaned on rotation while stains in other areas are taken care of as they are seen. No stain has the opportunity to build up and the entire carpet gets an agreed number of cleans per year. This programme, combined with the Texatherm cleaning system, ensures the longest life possible from your investment. Specialist Services: Texatherm cleaning system Do your carpets need cleaning, or is stain removal your concern? Look no further. Brayborne use one of the most advanced systems on the market its flexibility allows a wide range of carpet cleaning methods whilst its versatility is a key advantage when it comes to stubborn stain removal. This versatile all round carpet cleaning system is Texatherm EMV201. We can adapt it specifically to each cleaning task industrial or residential carpet cleaning, upholstery cleaning, stubborn stain removal, etc. So, we can be sure we always have the right tools for the job. Key benefits: Dry in only 30 minutes Low moisture level Cleans, disinfects and applies Up to 60% reduction in cleaning time anti-static coating Leaves no sticky residues Safe for use on wool carpets Low noise level Guaranteed not to stretch, shrink Environmentally friendly or split seams ph neutral carpet on completion Hard floor and carpet cleaning is just one of the specialist cleaning services we undertake, along with daily office cleaning tasks for many UK companies.

7 Specialist Services: PC & IT cleaning With PCs used by all companies and operated by so many personnel, it s essential that a regular cleaning routine is in place. It s a known fact that PC keyboards can harbour more germs than most other surfaces. With the rise of many so called superbugs and the spread of other contagious illnesses, it s imperative that a company protects its employees from health risks and itself from a prospective loss of working days. Brayborne offers a diminishing per unit cost based on the total number of PCs, which includes cleaning monitors, processors, keyboards and mice. Data Centres and computer room IT equipment cleaning is an area Brayborne specialise in. With the possibility of contamination from the build up of dust, heat and static electricity, we can help your IT installation maintain a cool environment and relieve the stress that can cause hardware failure. Unscheduled downtime is therefore minimised and disruption avoided by simply establishing a regular cleaning maintenance programme. Case study: Data centre Following the completion of their new data centre, a world leader in data management contracted Brayborne to manage the post build clean up removing all dust and debris to ensure their safety systems ran efficiently and effectively. Within a high security facility, our client manages the secure, massive data needs of major airlines and international organisations, and were confident in Brayborne delivering a professional cleaning service within a highly sensitive computing environment. As well as undertaking specialist cleaning at their London sites, we now supply a daily cleaning service to their sites in Reading and Slough. Diversity is the watchword of the Brayborne team. For this company in particular, we also clean all of their industrial rooftop air conditioning units, maintaining the essential temperature of all their systems. PC and IT cleaning is just one of the specialist cleaning services we undertake, along with daily office cleaning tasks for many UK companies.

8 Specialist Services: Kitchen deep cleaning The deep cleaning of kitchens and food preparation areas is a must for all busy kitchens, in order to adhere to the stringent guidelines of the food safety acts of 1990 and Many commercial organisations, catering companies, schools, colleges, universities and restaurants follow our recommendation and commission a periodic deep clean. At Brayborne, we follow a trusted top-down method, starting at the ceiling and finishing at the floor, ensuring every piece of equipment and surface in between is included. Our deep cleaning programme includes: Walls from the ceiling down Fridges (including walk-in models) Ovens, grills and fryers Microwaves Extractor hoods, vents and filters Floors Sinks and wash-up areas Giving your ovens and kitchen a new lease of life whilst meeting all health and safety requirements, you ll feel safe in the knowledge that Brayborne clean within current guidelines and always issue a certificate of hygiene to validate the completed work. Case study: Ovens fit for a king, or a prince A Middle Eastern Prince asked Brayborne for help. He d heard how good we were with oven cleaning and of our 25 years experience, so he called us in. Our specialist team dedicated to a range of specific cleaning disciplines were put into action and in next to no time we had another happy customer with a sparkling kitchen yes, we were eventually asked to do more than just the ovens. This is by far the largest kitchen we regularly deep clean and are now contracted to do so whenever overseas visitors have been in residence. There is also a BBQ area that is larger than your average domestic kitchen. We re very proud of our royal connections but we apply the same attention to detail for all of our clients these include large teaching kitchens, restaurants and preparation rooms for further education colleges. We also provide a partial or a full deep clean for many catering organisations on a one off or a regular basis. Whatever you need, you re in good hands. Kitchen deep cleaning is just one of the specialist cleaning services we undertake, along with daily office cleaning tasks for many UK companies.

9 Accreditations We take accreditations seriously. They prove to us and to others that what we do, we do well. To be accredited, all relevant practices within the company are examined by an independent expert, ensuring that the required high standards are achieved at all times. Brayborne are proud to be accredited with: Efficient management system The Brayborne policy is one of continuous improvement to ensure we retain our competitive edge. Our constant investment in technology helps us to provide accurate and timely management information and therefore maintain the high level of service and speed of information clients require regarding their contacts. To streamline our administration we use Cleanlink, a market leading software solution designed specifically for the cleaning industry. It ensures all site and employee data is stored securely. Its many features include worksheets, site budgeting and risk assessments as well as quality audits, payroll and invoicing. Cleanlink also links to recognised accounting packages. Paper auditing systems still remain the most commonly used form of capturing quality monitoring performance data within the cleaning industry. However, these systems provide limited information. Brayborne uses Cleanlink mobile to provide a fast, completely paperless, electronic auditing solution with comprehensive management reporting. Certificate No 7078 ISO 9001 Certificate No 7078 ISO ISO9001 Quality & Procedures judges the company s organisation and that procedures are in place to ensure it always performs in a smooth and efficient manner. ISO14001 Environmental Management System a family of standards awarded to companies that minimise business activities and processes to reduce harmful affects on the environment. Investors in People we recognised that our people are our company and without them our customer satisfaction rate would not be what it is today. Brayborne s commitment to staff in day to day dealings, welfare and training continues to ensure that not only Brayborne but also our clients receive personnel that are happy, trusted and efficient. Affiliations Brayborne are proud to be affiliated to the following organisations: The British Institute of Cleaning Science The British Institute of Facilities Management The Contractors Health & Safety Assessment Scheme The Safe Contractor Health & Safety Assessment Scheme There s a whole range of specialist cleaning services as well as daily office cleaning tasks we can take care of for you.

10 What our customers say Brayborne not only provide an excellent cost effective cleaning service, they helped us rationalise suppliers and reduce costs by providing us with a wide range of additional services. Head of General Services, Boehringer Ingelheim. When Brayborne took over the cleaning contract for our sheltered and residential schemes, they were taking on a real challenge. Our customers expectations are high and these had not been fully met for sometime. Brayborne set about the task with enthusiasm and confidence, showing determination and a large amount of effort. The results so far have been good. We are increasingly confident that by working together we can take the service forward and contribute even more to cleaner, safer and better neighbourhoods, of which we and our customers can be proud. Tenant Service Manager, Wycombe District Council SHOPPI N G Brayborne took over the 24/7 cleaning of Hart Shopping Centre in December Since this time, Brayborne have provided us with an excellent, reliable service on this very challenging site. I would have no hesitation in recommending them to anyone. Centre Manager, Hart Shopping Centre I have always found senior management responsive to any issues we have had. The quality of cleaning is always down to the on-site staff; we have a good cleaning team. The on-site team manager and Brayborne have always assisted with any ad-hoc needs. Site Manager, Fort Hill Community School Brayborne have provided our business with excellent service over the past 5 years. We are more than happy to continue our relationship for the years to come. Facilities Co-ordinator, Honda Logistics We are very happy with the standard of cleaning. Right from the start we have had no problems. Office Administrator, Chart Biomedical The local management is exceptional and the cleaning standards significantly improved since Brayborne were awarded the contract in The level of service has remained consistently high and due to great management the cleaners now work well together as a team. Business Manager, Redbridge Community School Brayborne do a very good job in all areas of cleaning. They are very professional. I would definitely recommend Brayborne to anyone looking for a cleaning company. Facilities Manager, British American Tobacco It is a joy to have a full compliment of incredibly efficient, courteous staff. Well done Brayborne. Facilities Manager, Interval International Brayborne have provided a reliable and efficient service. They are willing to meet our cleaning requirements and always strive to deliver a better service. School Business Manager, Cantell College

11 Visit: or call now: Brayborne, The Metro Centre, Toutley Road, Wokingham, RG41 1QW