Process Improvement: Integrating Lean Six Sigma Ergonomics
|
|
- Darrell Garrison
- 8 years ago
- Views:
Transcription
1 Process Improvement: Integrating Lean Six Sigma Ergonomics Anand Subramanian, PhD, CPE, CSSBB inc.com Brandy Farris Ware, PhD, CPE, CSSBB inc.com September 22, 2015
2 Agenda 1. About JFAssociates, Inc. 2. Objectives of this Webinar 3. What is HPI? 4. Case Studies a. Healthcare b. Hospitality c. Manufacturing 5. How does LEAN fits into HPI? 6. How does Six Sigma fit into HPI? 7. How does Ergonomics fit into HPI? Copyright 2015, JFAssociates Inc., All Rights Reserved 2
3 About JFAssociates, Inc. Established in 2003 Minority owned small business Specializes in providing scientific and engineering consulting services to companies, government agencies, and law firms Industries served include food processing, healthcare, hospitality, manufacturing, retail, and warehouse and distribution Copyright 2015, JFAssociates Inc., All Rights Reserved 3
4 Introduction JFAssociates capabilities Time & motion study Ergonomics Process improvement Health & safety Other industrial engineering areas JFAssociates approach Quality, Cost Efficient, Practical Solutions Copyright 2015, JFAssociates Inc., All Rights Reserved 4
5 Objectives of this Webinar At the end of this webinar you should understand: What is Holistic Process Improvement (HPI) Why a Holistic Process Improvement (HPI) approach is important How Lean, Six Sigma, and Ergonomics work together within HPI What some organizations have experienced as a result of HPI (including tools and metric) Copyright 2015, JFAssociates Inc., All Rights Reserved 5
6 What is HPI? HPI = HOLISTIC PROCESS IMPROVEMENT The term comes from two concepts: Process Improvement Holism Holistic Process Improvement takes a multifaceted approach utilizing many methods to achieve system improvements that are cheaper, faster, safer, and more efficient! Copyright 2015, JFAssociates Inc., All Rights Reserved 6
7 What is HPI? Copyright 2015, JFAssociates Inc., All Rights Reserved 7
8 What is HPI? Copyright 2015, JFAssociates Inc., All Rights Reserved 8
9 Case Study: Healthcare Copyright 2015, JFAssociates Inc., All Rights Reserved 9
10 Case Study: Healthcare U.S. healthcare costs exceed those of other countries, relative to the size of the economy or GDP. Copyright 2015, JFAssociates Inc., All Rights Reserved 10
11 Case Study: Healthcare Growth in Total Health Expenditure Per Capita, U.S $ per capita Growth in Total Health Expenditure Per Capita, U.S Year Copyright 2015, JFAssociates Inc., All Rights Reserved 11
12 Case Study: Healthcare US Healthcare spending $2.9 trillion in % of GDP 10 times the $256 billion spent in 1980 Medication errors are estimated to account for at least 7,000 deaths in the United States alone every year Costs to the nation are approximately $37.6 million, with $17 million associated with preventable errors. Institute of Medicine, Copyright 2015, JFAssociates Inc., All Rights Reserved 12
13 Case Study: Healthcare Our client hired us to look at their surgical unit operations JFAssociates identified the following goals: Remove waste from the processes and hence reduce patient wait time Reduce room turnover times Improving first case start time Improving admissions/registration processes Copyright 2015, JFAssociates Inc., All Rights Reserved 13
14 Case Study: Healthcare LEAN tools used Value Stream Mapping Gemba 5S Six Sigma tools used Fishbone diagram Pareto Analysis Ergonomics tools used Workstation Evaluations Posture Analysis Job Hazard Analysis Copyright 2015, JFAssociates Inc., All Rights Reserved 14
15 Case Study: Healthcare Inefficient Registration Process Error in capturing Patient In time Problems locating patient charts Patients scheduled to arrive earlier than required Registration staff not at desk Patient In to OR In Time High Pre Op methods varied Physicians not arriving on time Patient charts are incomplete Pre Op done too early Inefficient Pre Op Process Copyright 2015, JFAssociates Inc., All Rights Reserved 15
16 Case Study: Healthcare Result of Initial Improvement Implementation Efficient and standardized registration process Improved patient satisfaction Reduced Patient In to Surgery Time Reduced lost work days due to injuries Copyright 2015, JFAssociates Inc., All Rights Reserved 16
17 Case Study: Healthcare Pre Post The staff were asked to rate on a scale of 1 5 the ease and accessibility of supplies, equipment, and workspace before and after the changes were made 1 0 Supplies Equipment Workspace 80.0% 70.0% 60.0% 69.0% 50.0% 40.0% 30.0% 28.1% 31.4% Percentage Improvement 20.0% 10.0% 0.0% Supplies Equipment Workspace Copyright 2015, JFAssociates Inc., All Rights Reserved 17
18 Case Study: Hospitality Copyright 2015, JFAssociates Inc., All Rights Reserved 18
19 Case Study: Hospitality Copyright 2015, JFAssociates Inc., All Rights Reserved 19
20 Case Study: Hospitality The leisure and hospitality experiences fast changing consumer demands Aims to provide a home away from home and relief from daily housekeeping tasks. Consumer s expect luxury. super thick mattresses, plush duvets, and decorative bed skirts, and a variety of pillows (Greenhouse, 2006). Hotels have increased their focus on the bottom line as margins have decreased (Liladrie, 2010). Copyright 2015, JFAssociates Inc., All Rights Reserved 20
21 Case Study: Hospitality Leisure and hospitality industry provides employment to millions of workers. Approximately 29% of hotel workers are employed in housekeeping departments as maids and housekeeping staff (BLS, 2010). Our client hired us to look at their hotel operations with the primary goal of decreasing costs (especially those related to injuries). Copyright 2015, JFAssociates Inc., All Rights Reserved 21
22 Case Study: Hospitality LEAN tools used Value Stream Mapping to identify processes SIPOC to identify all contributing factors 5S Six Sigma tools used Fishbone diagram Pareto Analysis Ergonomics tools used Lifting Analysis (NIOSH, etc.) Video Analysis Job Hazard Analysis Copyright 2015, JFAssociates Inc., All Rights Reserved 22
23 Case Study: Hospitality Results Reduced workers comp costs by 50% (by $1 million) in the first year Reduced workers comp by an additional 50% during the second year Established Work SOPs Decreased cycle times for tasks such as changing duvets and cleaning bathrooms Copyright 2015, JFAssociates Inc., All Rights Reserved 23
24 Case Study: Manufacturing Copyright 2015, JFAssociates Inc., All Rights Reserved 24
25 Case Study: Manufacturing Client is leading manufacturer of electrical and pneumatic controls Client was looking to expand business i.e. ramp up production and also introduce new product lines Client approached JFAssociates to help conduct a feasibility analysis Copyright 2015, JFAssociates Inc., All Rights Reserved 25
26 Case Study: Manufacturing JFAssociates conducted an extensive review of current state of operations Identified concerns based on observations Identified opportunities to improve processes/flow Recommended a Holistic Process Improvement approach to Reduce cost Increase quality Improve delivery Improve safety Copyright 2015, JFAssociates Inc., All Rights Reserved 26
27 Case Study: Manufacturing LEAN tools used Value Stream Mapping Kanban SMED Gemba Six Sigma tools used Brainstorming SPC Kano Chart Ergonomics tools used Job Evaluation Job Rotation Job Hazard Analysis Copyright 2015, JFAssociates Inc., All Rights Reserved 27
28 Case Study: Manufacturing Results Established inventory control by improving space utilization ICC savings of $250,000 per year Reduced dock to stock time incoming goods Established KPIs to track key operational parameters Improved cross functional communication Improved workstation layout and design reduced worker injury by 22% Enforced guidelines for ESD safe areas workers comp costs reduced by 15% Developed and enforced guidelines for safety of visitors Copyright 2015, JFAssociates Inc., All Rights Reserved 28
29 Lean in HPI 80 90% of our time is spent on doing things that increase our costs and create no value for the customer! Lean is an organizational transformation aiming to increase customer value by eliminating waste throughout the process. Lean strives to increase the efficiency of operations by closely examining, finding, and reducing non value added times and eliminating wastes. Copyright 2015, JFAssociates Inc., All Rights Reserved 29
30 LEAN in HPI Lean identifies waste within a system Lean makes existing processes better Lean includes Total Lead Time WIP Standard Process Time Takt Time Value Added v. Non Value Added Copyright 2015, JFAssociates Inc., All Rights Reserved 30
31 LEAN in HPI Copyright 2015, JFAssociates Inc., All Rights Reserved 31
32 Six Sigma in HPI Six Sigma represents a well thought out packaging of quality tools and philosophies in an honest effort to provide rigor and repeatability to quality improvement efforts 6 Sigma = 3.4 defects per million opportunities Six Sigma can be used in all industries. Six Sigma is more cost reduction oriented than traditional continuous improvement Theme: Elimination of Variability Copyright 2015, JFAssociates Inc., All Rights Reserved 32
33 Six Sigma in HPI Six Sigma identifies inefficiencies within a system Six Sigma makes existing processes by better by reducing variability and eliminating inefficiencies Six Sigma Includes: Copyright 2015, JFAssociates Inc., All Rights Reserved 33
34 Six Sigma in HPI Copyright 2015, JFAssociates Inc., All Rights Reserved 34
35 Ergonomics in HPI Ergonomics identifies problems within the human work environment Ergonomics improves process efficiency by matching human capabilities with work demands Ergonomics Includes Proactive Analysis Reactive Analysis Engineering Changes Administrative Changes Copyright 2015, JFAssociates Inc., All Rights Reserved 35
36 Ergonomics in HPI Copyright 2015, JFAssociates Inc., All Rights Reserved 36
37 Q&A JFAssociates Inc. Website: inc.com Phone: Copyright 2015, JFAssociates Inc., All Rights Reserved 37
Sanford Improvement Making Lean Work in Healthcare
Sanford Improvement Making Lean Work in Healthcare David Peterson Enterprise Director of Continuous Improvement Outline/Agenda Office of Continuous Improvement Who are we and what do we do? History/Journey
More informationLean Test Management. Ban Waste,Gain Efficiency. Bob van de Burgt Professional Testing
Lean Test Management Ban Waste,Gain Efficiency Bob van de Burgt Professional Testing 1 I will show you differently! 2 Agenda - Lean Manufacturing - Lean Six Sigma - Roadmap to Lean Test Management - Conclusions
More informationBody of Knowledge for Six Sigma Lean Sensei
Body of Knowledge for Six Sigma Lean Sensei What to Prepare For: The following is the Lean Six Sigma Certification Body of Knowledge that the exam will cover. We strongly encourage you to study and prepare
More informationCopyright 2010-2011 PEOPLECERT Int. Ltd and IASSC
PEOPLECERT - Personnel Certification Body 3 Korai st., 105 64 Athens, Greece, Tel.: +30 210 372 9100, Fax: +30 210 372 9101, e-mail: info@peoplecert.org, www.peoplecert.org Copyright 2010-2011 PEOPLECERT
More informationLean and Six Sigma Healthcare Fad or Reality. Vince D Mello President
Lean and Six Sigma Healthcare Fad or Reality Vince D Mello President TODAY S DISCUSSION About Lean Methodologies Application benefits and outcomes About Six Sigma Key learning's QUALITY FUNDAMENTALS Function
More informationLEAN TECHNIQUES. Some of Our Lean Courses: --How to Implement Lean in Small Companies --Flow control/management
One Sunny Hill, Oxford, MA 01540 Phone: 1-877-987-3801 Email: info@qpsinc.com LEAN TECHNIQUES ARE YOU LOOKING TO LEAD THE INDUSTRY? For Manufacturing or Service Does your company: - Have adequate profitability
More informationOverview of Lean at URMC
Overview of Lean at URMC Agenda Introduction to Lean at URMC Strategy for Lean at URMC Understanding Waste Introduction to Tools & Techniques 1 Healthcare, As It Is Currently Delivered in The US, is Unsustainable
More informationWebinar Series. Creating Diplomats For Hope. Empathy & Lean. Using Lean Healthcare methodologies to improve upon the patient experience
Webinar Series Creating Diplomats For Hope Empathy & Lean Using Lean Healthcare methodologies to improve upon the patient experience Webinar Series Creating Diplomats For Hope HOUSEKEEPING AUDIO is available
More informationLean @ Concord Hospital ASQ Meeting May 2013. http://www.concordhospital.org
Lean @ Concord Hospital ASQ Meeting May 2013 http://www.concordhospital.org About Us Mission & Values Charitable Organization: we exist to meet the health needs of individuals within the communities we
More informationImproving Healthcare at. Lean Six Sigma
Lean Six Sigma in Healthcare Improving Healthcare at Presbyterian Healthcare Services Using Lean Six Sigma Learning Objectives Why we need to improve our processes What is Lean Six Sigma Why do we need
More informationLouisiana Tech University Lean Manufacturing Courses
Lean Course Objectives: Your Employees will be able to: Louisiana Tech University Lean Manufacturing Courses Understand the tools, terms, terminology, and most importantly the benefits of Lean Manufacturing.
More informationUsing the Lean Model for Performance Improvement
Using the Lean Model for Performance Improvement Presented by Content Expert: Cindy Mand Director, Lean Enterprise BloodCenter of Wisconsin, Milwaukee, WI Learning Objectives 1. History of Lean and it
More informationLean Healthcare Online
Lean Healthcare Online Online Healthcare Workshops Can Lean Process Principles Be Applied To Healthcare? We sometimes hear We are not manufacturers, and we re not Toyota! That s quite right; Healthcare
More informationIntroduction to Lean Healthcare
Introduction to Lean Healthcare Presented by: Steve Lockwood, CITEC Business Advisor / Lean June 2013 1 What is Lean Lean Enterprise is a systematic approach to identifying and eliminating waste (non-value-added
More informationSIX SIGMA IN HOSPITAL AND HEALTH CARE MANAGEMENT
SIX SIGMA IN HOSPITAL AND HEALTH CARE MANAGEMENT Competition in health care sector are forcing healthcare organizations to look for new ways and means for improving their processes. This for improving
More informationLean Silver Certification Blueprint
The Lean Certification Blueprint provides additional useful information beyond the Body of Knowledge. The Body of Knowledge specifies the competencies, topics, and subtopics required by different types
More informationPDSD Recruiting Process. Lean Six Sigma Green Belt Presentation August 12, 2014
PDSD Recruiting Process Lean Six Sigma Green Belt Presentation August 12, 2014 Benefits of effective recruiting Minimizes missed opportunity costs of unfilled positions Improves productivity, morale and
More informationLEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0
MODULE 1 LEAN CERTIFICATION BODY OF KNOWLEDGE RUBRIC VERSION 3.0 1. Cultural Enablers 15% 20% 25% 1.1. Principles of Cultural Enablers 3% 4% 5% 1.1.1. Respect for the individual 1.1.2. Humility 1.2. Processes
More informationSrikanth (Sri) Poranki, Ph.D., CSS-Black-Belt Director, Performance Improvement Dept. Quality & Patient Safety UHSH
Srikanth (Sri) Poranki, Ph.D., CSS-Black-Belt Director, Performance Improvement Dept. Quality & Patient Safety UHSH 3 Agenda Need for Lean in Healthcare Lean at UHS Lean & Green Questions McGlynn EA, Asch
More informationOperational Excellence using Lean Six Sigma Amit Dasgupta
Operational Excellence using Lean Six Sigma Amit Dasgupta Amit Dasgupta 1 Contents Introduction to Operational Excellence Deployment Practice Our Services Amit Dasgupta 2 Operational Excellence using Lean
More informationReadiness for Lean/Six Sigma Key success factors for integrating Lean/Six Sigma in a Healthcare setting
Readiness for Lean/Six Sigma Key success factors for integrating Lean/Six Sigma in a Healthcare setting D. Junell Scheeres, MA, BS, CSSBB VHA s Integrated Delivery Team SHS 2005 Conference Co-Chair jscheere@vha.com
More informationUniversally Accepted Lean Six Sigma Body of Knowledge for Green Belts
Universally Accepted Lean Six Sigma Body of Knowledge for Green Belts The IASSC Certified Green Belt Exam was developed and constructed based on the topics within the body of knowledge listed here. Questions
More informationImprovement & Implementation. Implementation & Leadership
INTRODUCTION The level descriptors are central to LCS, since they define what knowledge and implementation abilities an individual should possess. A programme or course aligned to a level should therefore
More informationLean Six Sigma and Project Management triangles and (virtuous) circles
Lean Six Sigma and Project Management triangles and (virtuous) circles APM, Holiday Inn Stevenage, 9 th May 2011 Elisabeth Goodman and John Riddell info@riverrhee.com hnp://www.riverrhee.com +44 (0) 7876
More informationLean Metrics How to measure and improve the flow of work. Chris Hefley, CEO of LeanKit. November 5 th, 2014
Lean Metrics How to measure and improve the flow of work Chris Hefley, CEO of LeanKit November 5 th, 2014 Introduction to Lean Metrics What metrics should you measure? How to track them? What effect do
More informationLean Sigma Tools in the Hiring Process
Lean Sigma Tools in the Hiring Process Executive Summary Talent Acquisition today as an activity fraught with risks Did we hire the right person, the right skills, the right fit?- and has the maximum impact
More informationImplementation of Lean Six Sigma Principles: Making Data Cleansing Lean
Implementation of Lean Six Sigma Principles: Making Data Cleansing Lean Nityanand Wachche B.E in Computer Engineering University of Mumbai Mumbai, India ABSTRACT Data cleansing is required before performing
More informationMap the Value Stream
1 Map the Value Stream Objectives Create and format a value stream map Add data to a value stream map Compare a current-state value stream map and future-state value stream map 1-1 Contents Contents Examples
More informationIMPROVEMENT MATERIAL INVENTORY TRACKING FOR MAINTENANCE AND PROJECT THROUGH LEAN SIGMA METHODOLOGY
IMPROVEMENT MATERIAL INVENTORY TRACKING FOR MAINTENANCE AND PROJECT THROUGH LEAN SIGMA METHODOLOGY Sotarduga Manurung, School of Business & Management, Bandung Institute of Technology (ITB), J1. Ganesha
More informationAPPLICATION OF LEAN MANUFACTURING TO IMPROVE THE PERFORMANCE OF HEALTH CARE SECTOR IN LIBYA
International Journal of Engineering & Technology IJET-IJENS Vol: 10 No: 06 117 APPLICATION OF LEAN MANUFACTURING TO IMPROVE THE PERFORMANCE OF HEALTH CARE SECTOR IN LIBYA OSAMA M. ERFAN Department of
More informationHidalgo Consultores. Training programs 2015. info@hidalgoconsultores.com.com www.hidalgoconsultores.com
Hidalgo Consultores Highly qualified personnel increases the value of the company, allowing to work toward continuous productivity improvement and, hence, enhance COMPETITIVINESS Training programs 2015
More informationLean Manufacturing and Six Sigma
Lean Manufacturing and Six Sigma Research Questions What have we done in the past? What must we do in the future? How do we know these are the correct actions? 1 Lean Definitions Key concepts of lean:
More informationLean thinking and Six sigma at the level of Clinical Service Delivery
Lean thinking and Six sigma at the level of Clinical Service Delivery Hugh Rogers FRCS Associate, Service Transformation NHS Institute for Innovation & Improvement Healthcare Events 26 th February 2008
More informationBQF Lean Certification Process
BQF Lean Certification Process Overview The CI/Lean Certification process provides for four levels of BQF certification. These are: BQF CI/Lean Associate; BQF CI/Lean Practitioner; BQF CI/Lean Advanced
More informationLean at Denver Health: Saving Lives, Saving Money, Saving Jobs
Lean at Denver Health: Saving Lives, Saving Money, Saving Jobs Phil Goodman Director, Lean Systems Improvement Denver Health Denver, Colorado Denver Health Patients Denver Health cares for approximately
More informationLean Six Sigma Lean 201 Introduction. TECH 50800 QUALITY and PRODUCTIVITY in INDUSTRY and TECHNOLOGY
TECH 50800 QUALITY and PRODUCTIVITY in INDUSTRY and TECHNOLOGY Before we begin: Turn on the sound on your computer. There is audio to accompany this presentation. Audio will accompany most of the online
More informationLEAN 101 CRASH COURSE. Presented by Jacob McKenna and Seaver Woolfok
LEAN 101 CRASH COURSE Presented by Jacob McKenna and Seaver Woolfok Introductions Name Company Position Expectations Favorite Movie Instructors Background: Jacob McKenna has been involved with Lean manufacturing
More informationLean Specialist Certification Program
Lean Specialist Certification Program ADVANCED INNOVATION GROUP PRO EXCELLENCE Lean Specialist Certification Program Certification from AIGPE has upheld the highest standards in the field of quality excellence
More informationLean Six Sigma for Healthcare
Lean for Healthcare Yellow Belt Green Belt Black Belt Lean Fundamentals Advanced Lean for Healthcare The Lean for Healthcare Yellow Belt program is designed to provide a basic introducti to Lean Six Sigma
More informationPurchasing Success for the Service Sector: Using Lean & Six Sigma.
Purchasing Success for the Service Sector: Using Lean & Six Sigma. Gurpreet Singh Khurana, MBA, C.P.M., Lean Six Sigma Green Belt Process Improvement Director, AmeriHealth Mercy Family of Companies gurpreet.khurana@amerihealthmercy.com
More informationLean Supply Chain and Logistics Management
Lean Supply Chain and Logistics Management Paul Myerson Me Grauu Hill New York Chicago San Francisco Lisbon London Madrid Mexico City Milan New Delhi San Juan Seoul Singapore Sydney Toronto CONTENTS CHAPTER
More informationA DISCUSSION ON LEAN, 3P DESIGN IN HEALTHCARE, AND THE LEAN LEADER
A DISCUSSION ON LEAN, 3P DESIGN IN HEALTHCARE, AND THE LEAN LEADER Stephen J Grose, CHFM Kaizen Fellow and Former Virginia Mason Administrative Director of Support Services May 16 th, 2014 Oregon Society
More informationsales@meezmaaz.com +91-9886356716 http://meezmaaz.com/hospital_management_system.php
M-ProHealth Hospital Management And Information Solution In present time, medical advancement and scientific breakthroughs have helped to treat conditions which were not curable even a few years back but
More informationtimes, lower costs, improved quality, and increased customer satisfaction. ABSTRACT
Simulation of Lean Assembly Line for High Volume Manufacturing Hank Czarnecki and Nicholas Loyd Center for Automation and Robotics University of Alabama in Huntsville Huntsville, Alabama 35899 (256) 520-5326;
More informationLean IT Foundation Syllabus
Lean IT Foundation Syllabus December 2015 - Version 1.06 1 Introduction Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding
More informationImproving ED Flow through the UMLN II
Improving ED Flow through the UMLN II Thomas Jefferson University Hospital Philadelphia, PA 957 beds, XX ED beds www.jeffersonhospital.org/ Thomas Jefferson s emergency department (ED), located in Center
More informationOffice Efficiency Improving Office Processes and Task Analysis
Office Efficiency Improving Office Processes and Task Analysis Contents Office Efficiency... 3 Office Efficiency Aim... 3 Sample Office Efficiency Aims... 3 Key Efficiency Measures... 4 Balance Supply
More informationBenefits from a Lean Manufacturing Implementation Presented to the 2010 TIA Technical Conference
Benefits from a Lean Manufacturing Implementation Presented to the 2010 TIA Technical Conference All Content Copyright 2010 Manex Consulting Today s Agenda Introduction to Manex Implement a Lean Manufacturing
More informationLEAN Improvements to Patient Access and Flow in an Emergency Department
LEAN Improvements to Patient Access and Flow in an Emergency Department 2 3 4 Disclosures Objectives Explain Basic LEAN Concepts Interpret Pay for Performance Measures in Ontario Describe the History of
More informationLean Thinking in Healthcare WESTERN STATES MEETING JUNE 26-27, 2014
Lean Thinking in Healthcare WESTERN STATES MEETING JUNE 26-27, 2014 Outline Implementing Lean In Healthcare What is Lean? Why Lean? Lean Principles and Concepts Spotlight on two lean applications: Clinical
More informationParking Management. Green Belt Presentation Onboard Training Program. Improvements made through Lean Six in Parking Compliance Division
Parking Management Green Belt Presentation Onboard Program Improvements made through Lean Six in Parking Compliance Division ADMINISTRATION AND REGULATORY AFFAIRS PARKING MANAGEMENT DIVISION Parking Compliance
More informationQuality Improvement Primers. Voice of the Customer
Quality Improvement Primers Voice of the Customer ACKNOWLEDGEMENTS This workbook is the result of the efforts of the Health Quality Ontario (HQO) For additional information about other resources, contact:
More informationLearning Objectives Lean Six Sigma Black Belt Course
Learning Objectives Lean Six Sigma Black Belt Course The overarching learning objective of this course is to develop a comprehensive set of skills that will allow you to function effectively as a Six Sigma
More informationJournal of Applied Science and Agriculture
AENSI Journals Journal of Applied Science and Agriculture ISSN 1816-9112 Journal home page: www.aensiweb.com/jasa Optimization Assembly Process base on Motion Time Study in Manufacturing Industry: Study
More informationLunch and Learn The Best of Lean Visual Tools for the Holidays Tools and Techniques for Eliminating Waste and Streamlining Processes
Lunch and Learn The Best of Lean Visual Tools for the Holidays Tools and Techniques for Eliminating Waste and Streamlining Processes Rebecca Altenhoff and Shelly Lizotte 1 Core Competencies Business Consulting
More informationINCITO CONSULTING GROUP 8 R E A S O N S W H Y L E A N M AT T E R S M AY 2 7, 2 0 1 5
INCITO CONSULTING GROUP 8 R E A S O N S W H Y L E A N M AT T E R S M AY 2 7, 2 0 1 5 QUICK INTRODUCTION (THANK YOU!) 2 2015 Incito Consulting Group 6/2/2015 ISIDRO IZZY GALICIA PRESIDENT & CEO San Francisco,
More informationCreating the Lean and Efficient Medical Practice
Click to edit Master title style Creating the Lean and Efficient Medical Practice Chris Calderone M-CEITA / Altarum Institute March 5, 2014 3/5/2014 1 1 M-CEITA Services Meaningful Use Stage 1 Support
More informationAOL Broadband. Jim O Neill, FIIE,MBA Senior Manager, Customer Process Improvement
AOL Broadband Implementing Lean Thinking in an International Call Centre Jim O Neill, FIIE,MBA Senior Manager, Customer Process Improvement Profile Currently, Senior Manager, Customer Process Improvement
More informationWebinar Series. Creating Diplomats For Hope THE PSYCHOLOGY OF THE WAIT
Webinar Series Creating Diplomats For Hope THE PSYCHOLOGY OF THE WAIT Webinar Series Creating Diplomats For Hope HOUSEKEEPING AUDIO is available through your computer speakers or through dial-in. All lines
More informationRe-Engineering Lean Care Management and Automation in a Value-Based World
Re-Engineering Lean Care Management and Automation in a Value-Based World Jerry Green Kristy Sanders March 30, 2016 Housekeeping 1. Using the control panel Use the control panel on the right side of your
More informationConsidered at its broadest level, a collaborative process consists of five sequential pieces:
The Economics of Collaboration: Creating a Virtuous Cycle of Economic Growth Executive Summary The collaborative process can be broken down into five sequential core interactions: Find, Connect, Share,
More informationAnnex 15-A: W. Edwards Deming 14 Points for Quality
Annex 15-A: W. Edwards Deming 14 Points for Quality 1. Create constancy of purpose for improvement. 2. Improve constantly and forever. 3. Adopt the new philosophy. 4. Cease dependence on mass inspection.
More informationSix Sigma Application in Health Care
Six Sigma Application in Health Care Expediting Nursing Home Discharges in a Community Hospital Long Island Chapter of American Society for Quality Carolyn Sweetapple, R.N., C.P.A. Six Sigma Master Black
More informationImprove Profitability by Improving Processes. Presented by: Frank D. Cohen, MBB, MPA Senior Analyst MIT Solutions, Inc.
Improve Profitability by Improving Processes Presented by: Frank D. Cohen, MBB, MPA Senior Analyst MIT Solutions, Inc. 1 Why Have a Standard? Create efficiencies and lower administrative costs Reduce angst
More information7/17/2012. Welcome! Topic: Lean Six Sigma How Can it Help Your CSSD? Facilitators: Diane Koch 3M Susan Flynn 3M
3M Sterile U Network 3M Sterile U Web Meeting July 19, 2012 Lean Six Sigma How Can it Help Your CSSD? Today s meeting times: 9:00 a.m., 11:00 a.m. and 1:00 p.m. CST 1 To hear audio, call 800-937-0042 and
More informationLean Healthcare Metrics Guide
Lean Healthcare Metrics Guide Lean Metrics Guide Page 1 This Lean Metrics Guide is a resource to help organizations understand and select metrics to support their implementation of Lean and Six Sigma two
More informationManaging to Learn: Part 2 - Conversations with Lean A3 Management Process. With John Shook, Lynn Kelley, Ph.D, Eric Ethington, and Jack Billi, MD
LEI Webinar Managing to Learn: Part 2 - Conversations with Lean Leaders About the Real Impact of the A3 Management Process With John Shook, Lynn Kelley, Ph.D, Eric Ethington, and Jack Billi, MD November
More informationfor Information Technology
Lean Management Principles for Information Technology Gerhard J. Plenert CRC Press Taylor & Francis Croup Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an Informs business
More informationLEAN SIX SIGMA PRESENTATION TO CAMA
Murray Jamer Saskatoon May 29, 2012 LEAN SIX SIGMA PRESENTATION TO CAMA Overview Traditional ways to balance the municipal books Some of our proactive tools Lean Six Sigma Fredericton s Lean Journey 5S
More informationLean Principles by Jerry Kilpatrick
Lean Principles by Jerry Kilpatrick Introduction Lean operating principles began in manufacturing environments and are known by a variety of synonyms; Lean Manufacturing, Lean Production, Toyota Production
More informationLean Strategies Used to Optimize Automation. Why Lean Six Sigma? Laboratory Goals. Decreased TAT. Accurate Results. LEAN Goals.
Lean Strategies Used to Optimize Automation Linda Stubbs, ASQ CSSBB Senior Workflow Specialist Why LEAN Six Sigma? Why Lean Six Sigma? Laboratory Goals Decreased TAT Accurate Results LEAN Goals Increase
More informationImplementation of Best Practices in Environmental Cleaning using LEAN Methodology. Tom Clancey and Amanda Bjorn
Implementation of Best Practices in Environmental Cleaning using LEAN Methodology Tom Clancey and Amanda Bjorn Why Change? How What is LEAN? Lean is a set of concepts, principles and tools used to create
More informationVALUE STREAM MAPPING FOR SOFTWARE DEVELOPMENT PROCESS. Ganesh S Thummala. A Research Paper. Submitted in Partial Fulfillment of the
VALUE STREAM MAPPING FOR SOFTWARE DEVELOPMENT PROCESS by Ganesh S Thummala A Research Paper Submitted in Partial Fulfillment of the Requirements for the Master of Science Degree In Management Technology
More informationPERSPECTIVES ON LEAN SIX SIGMA IN HEALTHCARE: WE, THE PATIENT LEAN SIX SIGMA IMPROVES PATIENT CARE QUALITY AND BUSINESS PERFORMANCE
PERSPECTIVES ON LEAN SIX SIGMA IN HEALTHCARE: WE, THE PATIENT LEAN SIX SIGMA IMPROVES PATIENT CARE QUALITY AND BUSINESS PERFORMANCE We, the Patient With all the recent articles, papers and conferences
More informationOAHHS LEAN WEBINAR DECEMBER 9, 2014. Purdue Research Foundation
OAHHS LEAN WEBINAR DECEMBER 9, 2014 1 Overview A3 Improve Key Components Control tools Deeper dive into a tool Questions? 2 DMAIC 3 4 Project Title and Area: Date: Organization: Authors: Pre- Define Measure
More information*Quality. Management. Module 5
*Quality Management Module 5 * After WW2 Mid-1960 s USA: Huge domestic market, high capacity Price for competitive advantage Oversupply. Europe, Japan: Can t match US productivity & economies of scale
More informationtraining Please go to www.wetrainhotels.com for more information about these and other great programs or contact Laurence Marans at
23 Steps to Housekeeping Success! Put yourself in place of your guest and it becomes clear that: Only a clean guest room is acceptable. The guest room, if possible, should be ready at check-in. The guest
More informationA Tool Box for Healthcare Problem Solving
Lean Six Sigma A Tool Box for Healthcare Problem Solving Alexis Keeler, Black Belt Director Process Engineering Berkshire Medical Center Pittsfield, MA Agenda What is Lean Six Sigma Six Sigma vs. Lean
More informationMANUAL OF UNIVERSITY POLICIES PROCEDURES AND GUIDELINES. Applies to: faculty staff students student employees visitors contractors
Page 1 of 5 Title/Subject: CMU ERGONOMICS PROGRAM Applies to: faculty staff students student employees visitors contractors Effective Date of This Revision: May 1, 2012 Contact for More Information: Human
More informationTRAINING SESSION SUMMARIES FOR MANUFACTURING
TRAINING SESSION SUMMARIES FOR MANUFACTURING Central to the lean philosophy is the mandate to educate everyone in an organization. Productivity s lean training has been called the best in the business,
More informationHow To Use Business Intelligence (Bi)
Business Intelligence: How better analytics can lead your business to higher profits. Introduction The economic downturn is forcing business leaders to rethink strategic plans. To remain competitive, businesses
More informationLEAN: 5s in Human Resources
LEAN: 5s in Human Resources Brandon Reynolds Human Resources Analyst Flagler Hospital, Inc. 2013 Agenda Mission Statement Problem Statement Lean Definitions The Process What is Flagler Hospital s Mission
More informationLean Kitting: A Case Study
Lean Kitting: A Case Study Ranko Vujosevic, Ph.D. Optimal Electronics Corporation Jose A. Ramirez, Larry Hausman-Cohen, and Srinivasan Venkataraman The University of Texas at Austin Department of Mechanical
More informationMULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR
STUDENT IDENTIFICATION NO MULTIMEDIA COLLEGE JALAN GURNEY KIRI 54100 KUALA LUMPUR FIFTH SEMESTER FINAL EXAMINATION, 2014/2015 SESSION MGT2063 TOTAL QUALITY MANAGEMENT DMGA-E-F-3/12, DMGW-E-F-3/12, DMGQ-E-F-3/12
More informationBJC HealthCare Transformation Journey
BJC HealthCare Transformation Journey Understand the Following: Who is BJC BJC s Quality Initiative & Performance Improvement Journey Transformation Core Competencies Process Improvement (Lean & Six Sigma)
More informationDetails of Synopsis. Name and Address of the candidate: Name and Address of the Guide: Name and Address of the Co-Guide: Research center:
Details of Synopsis Name and Address of the candidate: Shreeranga Bhat, Lecturer, Dept. of Mechanical Engineering, St. Joseph Engineering College, Mangalore 5750 028, Email: shreeranga1981@yahoo.com Mobile:
More informationThe Advantages of Ergonomics
The Advantages of Ergonomics Workers come in all different sizes. Ergonomics can help make the work more comfortable for the individual worker. What is ergonomics? Ergonomics is designing a job to fit
More informationA3 - the basic Problem Solving Tool. Lori Pelletier, MBA PhD Director, Performance Improvement, UMMHC Assistant Professor, UMass Medical School
A3 - the basic Problem Solving Tool Lori Pelletier, MBA PhD Director, Performance Improvement, UMMHC Assistant Professor, UMass Medical School Agenda What is Lean at UMMHC? What is A3? Is A3 a Tool or
More informationUTILIZAÇÃO DA LEAN METODOLOGIA. Desmistificando Aplicações Reais Para CME. Apresentado por John Kimsey
UTILIZAÇÃO DA METODOLOGIA LEAN Desmistificando Aplicações Reais Para CME Apresentado por John Kimsey STERIS LEAN CME SIMULATION SAO PAULO, RIO, PORTO ALEGRE 2 STERIS LEAN CME SIMULATION SAO PAULO, RIO,
More informationEstablishing Business Process Continuous Improvement Capabilities
Establishing Business Process Continuous Improvement Capabilities Choosing the course & planning the journey Overview August 2009 Establishing continuous improvement capabilities requires top-down commitment
More informationUsing Lean/6 Sigma Methodology to Facilitate Medical Home Implementation
Using Lean/6 Sigma Methodology to Facilitate Medical Home Implementation Timothy Quinn, MD, MBA President, MercyCare Community Physicians The MercyCare System MercyCare Community Physicians is a physician-led
More informationManufacturing. Material Handling. Facilities Design and FIFTH EDITION. Matthew P. Stephens. Fred E. Meyers. Purdue University Press
Manufacturing Facilities Design and Material Handling FIFTH EDITION Matthew P. Stephens Fred E. Meyers Purdue University Press West Lafayette, Indiana Contents CHAPTER 1 INTRODUCTION TO MANUFACTURING FACILITIES
More informationA Doctor s Perspective on Kaizen Making Improvement Easier www.kainexus.com
A Doctor s Perspective on Kaizen Making Improvement Easier www.kainexus.com Dr. Gregory Jacobson, CEO and Co-Founder 210-601-4564 greg@kainexus.com COPYRIGHT 2012, KAINEXUS LLC Mark Graban, Chief Improvement
More informationIMPLEMENTING LEAN IN HEALTHCARE S WAREHOUSE OPERATIONS EVALUATION OF 5S S BEST PRACTICE
IMPLEMENTING LEAN IN HEALTHCARE S WAREHOUSE OPERATIONS EVALUATION OF 5S S BEST PRACTICE Sanjith Venkateswaran 1, Isabelina Nahmens 2, and Laura Ikuma 3 Department of Construction Management and Industrial
More informationOperations Improvement Methods: Choosing a Path for Hospitals and Clinics
C A LIFORNIA HEALTHCARE FOUNDATION Operations Improvement Methods: Choosing a Path for Hospitals and Clinics Prepared for California HealthCare Foundation by David Belson, Ph.D. University of So u t h
More informationBEGINNING THE LEAN IMPROVEMENT JOURNEY IN THE CLINICAL LABORATORY
BEGINNING THE LEAN IMPROVEMENT JOURNEY IN THE CLINICAL LABORATORY Author: Jason A. Coons, Program Manager, TechSolve Abstract Lean is an extremely powerful tool in identifying and eliminating waste. The
More informationLean Six Sigma Black Belt-EngineRoom
Lean Six Sigma Black Belt-EngineRoom Course Content and Outline Total Estimated Hours: 140.65 *Course includes choice of software: EngineRoom (included for free), Minitab (must purchase separately) or
More informationFocus Conference 2014 Orlando Florida. Angela Lorenzo, MS, RRT, RPFT VA NY Harbor Healthcare System Long Island University
Focus Conference 2014 Orlando Florida Angela Lorenzo, MS, RRT, RPFT VA NY Harbor Healthcare System Long Island University Desk Set (1957) Desk Set (1957) The computer generated pink slips for every employee
More informationQuality Quandaries: Cost and Quality in Postal Service
Quality Engineering, 23:302 308, 2011 Copyright # Taylor & Francis Group, LLC ISSN: 0898-2112 print=1532-4222 online DOI: 10.1080/08982112.2011.575754 Quality Quandaries: Cost and Quality in Postal Service
More informationMeasurable Results: Establish service excellence. Reduce errors by 50% The choice for progressive medical centers.
The choice for progressive medical centers Delivering tailored solutions to modern healthcare organization complexities by integrating a unique blend of strategies with wide-ranging industry experience.
More information