(12) United States Patent (10) Patent No.: US 8,259,911 B1 Trandal et al. (45) Date of Patent: *Sep. 4, 2012

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1 USOO B1 (12) United States Patent (10) Patent No.: Tranda et a. (45) Date of Patent: *Sep. 4, 12 (54) CALL PROCESSING AND SUBSCRIBER 3,956,595 A 5/1976 Sobanski REGISTRATION SYSTEMS AND METHODS 4,009,337 A 2/1977 Saka ML 4,022,983 A 5/1977 Braun et a. (75) Inventors: David Tranda, Santa Barbara, CA 4,485,470 A 11/ 1984 Reai (US); Robert Duva, Santa Barbara, CA (US); Robert F. Smith, Santa Barbara, (Continued) CA (U S); J ohn R- Day, Santa Barbara, FOREIGN PATENT DOCUMENTS CA (Us) CA /1989 (73) Assignee: Cawave Communications, LLC, EP Santa Barbara, CA (Us) EP ' 8/01 ( * ) Notice: Subject to any discaimer, the term of this (connnued) patent is extended or adjusted under 35 U.S.C. 154(b) by 1069 days. OTHER PUBLICATIONS Th. t t. b. t t t. 1 d. Johnson, Dave; Artice; Now You re Takingivoiceiresponse pa en s su Jec O a enmna 15- systems for home of?cesiproduct Information ; C amer'?ndarticescom; Feb (21) App. No.: 12/184,953 Boorstein, J. Listen to This-Free Long Distance, Direct Marketing (22) Fied: Aug. 1, 08 grgérsess Inteigence; Ju. 1, 1998; 2 Reated U.S. Appication Data (63) C t f f 1 f N 11/ ? d Primary Examiner * Gerad Gauthier on 1nua 1011 o app 10a 1011 o.,, e on 74 A A I F. i Kn bb M n 01 & Dec. 9, 04, now Pat. No. 7,409,048. $36; LLgmey gen or m 0 e a ens son (51) Int. C. H04M 1/64 (06.01) (57) ABSTRACT H 04g 3/64 (0601) The present invention reates to teecommunications, and in G06Q 10/00 (11) particuar, to systems and processes for processing teephone H /06 (0601) cas and providing teephony services. In one embodiment, a (52) U.S. C /8819; 370/235; 379/8802; ca processing System, compromises a?rst teephony intep 379/8818; 379/142-15; 379/1 ~12; 379/373 ~01; face con?gured to receive a ca from a caer, a storage device 455/404-1; 455/4121; 455/426-1; 455/445; con?gured to store a greeting, and a ca answering system. 455/465; 705/5; 709/231 The ca answering system is con?gured to pay the greeting 0f Cassi?cation Search..... in response to receiving the can, record a voice message from 379/8818, 8819, 37301, 88-02, , the caer, determine when the caer has competed recording 379/1-12; 705/ 5, 3; 709/ 231; 455/ 404-1, the voice message, after determining that the caer has com 455/ 412-1, 426:1, 445, 465 peted recording the voice message, pay a prompt regarding See th11?e for compete seafch hisioi y- the caer becoming a subscriber to ca services provided by the ca processing system, receive from the caer informa (56) References Cted tion used to estabish a ca services account, and estabish a U.S. PATENT DOCUMENTS ca services account for the caer. 3,936,613 A 2/1976 Nishigori et a. 29 Caims, 4 Drawing Sheets CALL U CENTER ICA ms.. INTERNET CALLED mm 1 COMPUTER I m: CALLED PARTY, A A A, // NELEFHONE I m 112 i I I

2 Page 2 US. PATENT DOCUMENTS 6,411,805 B1 6/02 Becker et a A 4/1988 Akiyama 6,430,274 B1 8/02 Winstead et a1. 4,809,321 A 2/1989 Morganstein eta. g jgg gg 5% $88; QM A 7/1989 Lutz mg 6,477,246 B1 11/02 Doaneta. 3,332,332 A 5133? a1 6,496,569 B2 12/02 Peetiereta. 5,040,8 A 8/1991 Joissaint 223%;8 E? 15588; etta' 5,046,087 A 9/1991 Sam 6,505,163 B1 1/03 era eriai ' 5,259,022 A 11/1993 Kuoketa B1 1,03 *1?ng i 5,291,302 A 3/1994 Gordoneta. Joe eta' 5,404,537 A 4/1995 Onowich eta. 22%;?) g; 5588; EVOOdseta'.,, andegren gig/ / et a1 6,519,258 B1 2/03 Tsukazoe eta. 5,467,388 A 11/1995 Redd, Jr. et a % 5588; ,509,052 A 4/1996 Chia eta / B2 4,03 Shaffer et a A 996 Maddmi 6,549,612 B2 4/03 Gifford efa' 5,533,102 A 7/1996 Robinson et a B1 400% W- ' A 7/1996 Bumhardt e A 11/1996 Iidaeta 6,564,264 B1 5/03 Cresweet a1. 5,583,918 A 12/1996 Nakagawa g ggé ggé,, E? 24588; (beo?n moret a1. 5,619,557 A 997 Van Berkum 6,574,319 B2 6/03 Latter et a. 5,640,677 A 6/1997 Karsson 6,621,892 B1 9/03 Banister et a. 5,651,054 A 7/1997 Dunn eta 6,631,186 B1* 10/03 Adamseta /1.12 5,668,852 A 9/1997 Homes 6,636,590 B1 10/03 Jacob eta. A g?gg; girim et a1 6,643,034 B1 11/03 Gordon eta. ~ 6,658,100 B1 12/03 Lund gig/(7)2; ,658,250 B1* 12/03 Ganesan eta / A 8/1998 Utsumi ~ 6,658,254 B1* 12/03 Purdyeta / A 9/1998 Norris eta B1 12/03 ZI-mng eta' 5,809,128 A 9/1998 McMunin 6,662,232 B1 12/03 N10hoseta1. 6,687,362 B1 2/04 Lndqust et a ?th A 6,690,785 B1 2/04 Stetereta. 5,832,060 A 11/1998 Corett eta. E Zg? ggé g? 2588: grand ft 2111' 5,835,573 A 5,894,504 A 11/1998 Dee eta. 4/1999 Afred eta B B 8,04 Bizwne 3' 8,04 Gabia 5,9,623 A 7/1999 Bensman 31' 6,785,021 B1 8/04 Gordon eta 5,946,386 A 8/1999 Rogers et a B L - ' 5,960,064 A 9/1999 Foadare eta B1 9,04 Kaine - k /1999 Kikiniseta. Pat 5,963,629 A 10/1999 Jung 6,856,598 B1* 2/05 Stan?ed /235 5,995,594 11/1999 Shaffereta ;? 5% 42,4588; EOb HaIIIt 1 5,995,603 A 11/1999 Anderson B2 5,05 Dmn tea' 6,014,436 A 1/00 Forence eta B1 11/05 T0 as; 3' A 2/00 Gardeeta. m 31' 7,003,087 B2 2/06 Spencer et 31. 2,8382% 2 ggggg gietfi 1 7,043,232 B2* 5/06 Pean eta / ,035,031A 3/00 Sig é rvriimeta' 7,103,167 B2 9/06 Brahmeta. 6,044,059 A 3/00 Onowich 7,409,048 B2* 8/08 Trandaefa / ,078,581 A 6/00 Shtiveman eta } égggg gzhak A 8/00 Benson mg f. 02/ A1 11/02 Tateeta. 6,144,644 A 11/00 Bazath etal 03/ A1 2/03 Luehrig eta. 6,160,881 A 12/00 BeYda etal 03/ A1 4/03 Woodring 6,167,127 A 12/00 Smth eta' 03/ A1 7/03 Hussain eta. 6,169,795 B1 100 Dunn eta' 03/ A1 8/03 Brown eta. gig/gig 5% $88} 2211"? egal 04/00283 A1 2/04 Wurstereta. 6,178,183 B1 1/01 Buim 31ft 04/ A1 9/04 F1eischer,IIIeta1. f ~ 04/02582 A1 12/04 Lev1ne eta. gégéfggé 5% $88} giaikgmfetd 05/ A1* 1/05 Wren, /231 6,212,261 B1 4/01 Mguiyuste té 05/ A1* 2/05 Pietrowicz /88.18 ~ 05/ A1 3/05 Spencer eta. 6,230,009 B1 500 HomGFGtaL 05/ A1* 5/05 McEvoy /1 Egg/gig 5% 2588} IVICh 05/ A1 6/05 Terry eta. 6,278,704 B1 8/01 Cfeinfereta 05/07556 A1 9/05 Gonzaez eta. ~ 05/ A1* 9/05 Cheng /404.1 gggifggg 5% 13/388} 2151 h 05/ A1 12/05 Hester 6,310,939 B1 10/01 angmu Y 06/ A1 1/06 Feischer, 111 et a. f Y 06/01268 A1* 6/06 Trandaeta / ,3555? 5% 15388} 07/ A1* 9/07 Bi et a / g} VBVaékerIft 91- FOREIGN PATENT DOCUMENTS,, 9 9, 6,353,660 B1 3/02 Burgereta. JP /1998 6,353,663 B1 3/02 Stevens et a. JP /1999 6,363,414 B1 3/02 Nichoseta. JP /01 6,400,806 B1 6/02 Uppauru /88.02 W0 W /00 6,405,035 B1 6/02 Singh W0 WO 01/7621() 10/01 6,411,601 B1 6/02 Shaffer et a1. * cited by examiner

3 US. Patent Sep.4,12 Sheet10f4 U883529I1B1 / QMK (NE 235. A

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5 u H W US. Patent Sep.4,12 Sheet30f4 US815%9I1B1 M

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7 1 CALL PROCESSING AND SUBSCRIBER REGISTRATION SYSTEMS AND METHODS PRIORITY CLAIM This appication is a continuation of US. patent appica tion Ser. No. 11/008,779,?ed Dec. 9, 04, the content of which is incorporated herein in its entirety. BACKGROUND OF THE INVENTION 1. Fied of the Invention The present invention reates to teecommunications, and in particuar, to systems and processes for processing tee phone cas and providing teephony services. 2. Description of the Reated Art Certain conventiona teephone systems redirect incoming cas encountering a ring-no-answer, busy, or do-not-disturb condition, to a voice messaging system (VMS) on which the caer can record a message for the caed party. When answering a ca, certain conventiona voice messaging sys tems pay a tone, a system standard greeting or a caedparty s recorded greeting, foowed by a record tone. The message of the caer is recorded. In some cases, a conventiona VMS may offer the caer certain options reated to eaving a mes sage, such as the option of reviewing or deeting a message. Generay, the ca answering features provided by a con ventiona voice messaging system are often designed to faciitate the recording of a message for a caed party or to transfer to a person who might be abe to ocate the caed party. SUMMARY OF THE INVENTION The present invention reates to a teecommunication sys tem that processes incoming phone cas and enabes a caer to subscribe to ca processing services. In one embodiment, an incoming ca intended for a sub scriber is received by the ca processing system. The incom ing ca may have been forwarded to the ca processing system as a resut of a forward-cas-on-busy (BCF), ring-no answer (RNA), or do-not-disturb (DND) condition. In addi tion, the incoming ca may have been received at the ca processing system as a resut of the caer diaing a phone number associated with the caed party, but that when diaed, connects the caer to the ca processing system without the need for a forwarding process. Optionay, if Caer-ID or other caer identi?cation information is avaiabe, the ca processing can record the Caer-ID or other caer identi?ca tion information. Upon receiving the incoming ca, the ca processing sys tem can prompt the caer, via a tone or voice prompt to eave a message. For exampe, the prompt can be in the form of a system standard greeting or a greeting previousy recorded by the caed party. The caed party may have seected which greeting is to be payed to caers. The caer party then records a message on the ca processing system which is stored in memory and/or optionay streamed to a phone or computer termina associated with the caed party. The ca processing system can determine that the caer has com peted eaving the message. For exampe, the ca processing can detect when the caed party has ceased speaking for a predetermined amount of time, and/or detect a caer key press that indicates the caer has competed eaving a mes sage. Upon determining that the caer has competed eaving a message, in one embodiment, the ca processing system prompts the caer to press a key or provide a voice command if the caer wishes to become, and register as a subscriber to the ca answering service and/or other ca processing ser vices for themseves. Optionay, if Caer-ID or other caer identi?cation infor mation was received with the ca, the ca processing system uses this information to determine if the caer is aready a subscriber prior to providing the foregoing prompts. For exampe, the ca processing system can search a subscriber database,?e or other data store using the Caer-ID informa tion or a portion thereof as a search key to determine if the caer is aready a subscriber. Optionay, if the ca processing system determines the caer is aready a subscriber, the prompt asking if the caer wants to subscribe, and/ or provid ing instructions regarding becoming a subscriber, are not provided. Assuming the ca processing has provided the prompt, and the caer has provided a corresponding key press and/or voice command, the caer key press or voice command initiates, by way of exampe, an Interactive Voice Response (IVR) session to coect the appropriate information from and/or for the caer so that customer care personne or other agent can transcribe the information and fu? the request for service. Optionay, in response to the caer key press or voice com mand, the ca processing system can instead connect or for ward the caer to a service center wherein service center personne, such as a ive agent, can request that the caer provide certain information, such as biing information, con tact information, the caer s home phone number, work phone number, wireess/ce phone number, other phone numbers, home emai address, work emai address, other emai addresses, and so on. In addition, the personne can provide the caer with a description of the avaiabe service offered by the ca pro cessing system and associated cost, if any, and record which of the services the caer wants. For exampe, the services can incude ca answering services, ca screening services, and so on. The foregoing coected information can be entered in the?eds of an appropriate eectronic form, such as a regis tration form, dispayed on a termina screen, and stored in a subscriber or other database or data store. Optionay, if the caer s ca incuded signaing information, such as Caer-ID information, that information can be used to automaticay pre-popuate certain subscriber record?eds. In another embodiment, the service provider may eect to optionay transfer the ca to a ive agent who wi assist them in signing up for the service. By way of exampe, in an embodiment, a method of pro cessing a ca at a ca processing system comprises: receiving at a ca processing system a?rst ca from a caer, the?rst ca intended for a user, the?rst ca incuding associated signaing information; obtaining caer identi?cation infor mation from the signaing information; transmitting noti?ca tion information to a computer associated with the user; estabishing a 2-way tak path between the ca processing system and the caer; paying a greeting to the caer; record ing a voice message from the caer; determining when the caer has competed recording the voice message; determin ing if a?rst parameter reated to the caer is met based at east in part on information retrieved from a data store using the caer identi?cation information; based at east in part on the?rst parameter being met, paying a saes ead generation prompt; receiving an instruction from the caer provided at east party in response to the saes ead generation prompt; based at east in part on the response: originating a second ca to a ca center; bridging the?rst ca and the second ca;

8 3 receiving information from the caer at the ca center; and estabishing an account for the caerusing at east a portion of the received information. By way of further exampe, in an embodiment, a ca pro cessing system, compromising: a?rst teephony interface con?gured to receive a ca from a caer; a storage device con?gured to store a greeting; and a ca answering system con?gured to: pay the greeting in response to receiving the ca; record a voice message from the caer; determine when the caer has competed recording the voice message; after determining that the caer has competed recording the voice message, and pay a prompt regarding the caer becoming a subscriber to ca services provided by the ca processing system. By way of another exampe, in an embodiment, a method of processing a ca compromises: receiving at a ca process ing system a?rst ca from a caer, the?rst ca intended for a user; paying a prompt to the caer during the?rst ca, the prompt asking the caer to take a?rst action if the caer wants to subscribe to at east a?rst ca processing service; at east party in response to the?rst action, requesting account infor mation from the caer; recording the requested account infor mation from the caer, wherein at east a portion of the account information is to be used to provide ca processing services to the caer; and during the?rst ca, recording a voice message from the caer for the caed party. By way of yet another exampe, in an embodiment, a method of processing a ca comprises: receiving at a ca processing system a?rst ca from a caer, the?rst ca intended for a user, the?rst ca incuding associated signa ing information; paying a greeting to the caer asking the caer if the caer wants to record a message for the user; determining if a?rst parameter reated to the caer is met based at east in part on information retrieved from a data store using the caer identi?cation information; based at east in part on the?rst parameter being met, paying a saes prompt; receiving an instruction from the caer provided at east party in response to the saes prompt; at east party in response to receiving the instruction, requesting information from the caer; and recording requested information from the caer. BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 iustrates an exampe teecommunications system that can be used in accordance with one embodiment of the present invention. FIG. 2 further detais subsystems that incuded in the ca answering system depicted in FIG. 1 described above. FIG. 3 iustrates a?rst exampe traier ead generation process. FIG. 4 iustrates a second exampe traier ead generation process. DETAILED DESCRIPTION OF PREFERRED EMBODIMENTS The present invention reates to a teecommunication sys tem that processes incoming phone cas and enabes a caer to subscribe to ca processing services. Throughout the foowing description, the term Web site is used to refer to a user-accessibe network site that impe ments the basic Word Wide Web standards for the coding and transmission of hypertextua documents. These standards currenty incude HTML (the Hypertext Markup Language) and HTTP (the Hypertext Transfer Protoco). It shoud be understood that the term site is not intended to impy a singe geographic ocation, as a Web or other network site can, for exampe, incude mutipe geographicay distributed computer systems that are appropriatey inked together. Fur thermore, whie the foowing description reates to an embodiment utiizing the Internet and reated protocos, other networks, such as networked interactive teevisions, and other protocos may be used as we. In addition, uness otherwise indicated, the functions described herein are preferaby per formed by executabe code and instructions running on one or more genera-purpose computers. However, the present invention can aso be impemented using specia purpose computers, state machines, and/ or hardwired eectronic cir cuits. FIG. 1 iustrates an exampe teecommunications system that can be used in accordance with the present invention. As iustrated, the teecommunications system incudes: a puraity of user teephone stations 102, 112. a puraity of user computer terminas 110. a ca processing system 124 that acts as an Internet Ca Answering (ICA) system. These devices are inked together using various ine and trunk circuits to a Pubic Switched Network (PSTN) 104 and to a common data network, such as the Internet 106. FIG. 2 further decomposes the ICA system 124 into its functiona components: a Ca Management (CM) subsystem 108, which serves as the interface to the PSTN 104 to manage inbound and outbound teephone cas. a Router subsystem 140, which serves as the interface to the Internet 106 to manage communications between onine IP cient devices and the various ICA servers. an onine presence detection Internet Session Management (SM) subsystem 122, which monitors the status of sub scriber data terminas to determine avaiabiity for ca handing services. a shared Media Storage (MS) subsystem 138, which per sistenty archives the caer s voice messages and the caed party/ subscriber s persona greeting(s). an ICA Database (DB) subsystem 136 in which caed party/ subscriber ICA service parameters are stored. The various subsystems are interconnected via a Loca Area Network (LAN) and/ or via a Wide Area Network (WAN). Other embodiments of the ICA system 124 are described in US. patent appication Ser. No. 09/539,375,?ed Mar. 31, 00, now US. Pat. No. 6,477,246, the contents of which are incorporated herein in their entirety by refer ence. CaWave, Inc. operates one such ICA system. As is we known in the?ed of Internet teecommunications, an ICA service works with the Ca Forward On Busy feature of a standard phone ine to answer cas whie the subscriber is onine and is using the phone ine to access the Internet. Once activated, caers no onger get annoying busy signas when the subscriber is onine. Instead, caers hear a brief greeting after which they can eave a short message. The recording can be streamed in substantiay rea-time or sent to the subscriber over the Internet within seconds after the recording has com peted. As with a home teephone answering machine, the subscriber can eect to interact with the caer whie they are sti on the ine or can ca them back at a ater time. Referring back to FIG. 1, the user teephone stations 102, 112 are respectivey connected to oca exchange switches 126, 128 via teephone ines 134, 114. The stations 102, 112 can optionay be conventiona POTS (Pain Od Teephone Service) teephones or oca extensions behind a corporate Private Branch Exchange (PBX).

9 5 The teephone stations 102, 112 can be couped to the same switch or different switches. If the teephone stations 102, 112 are couped to the same switch, the switch wi be oca to both the caing and caed parties, such as for intra-lata or oca cas. If teephone stations 102, 112 are couped to different switches, each switch may be oca ony to one of the parties, as is the case for non-oca cas such as inter-lata (ong distance) cas. In the iustrated embodiment, the CM subsystem 108 is couped into the PSTN 104 through voice trunk circuits 118 directy interfacing with the Inter Exchange Carrier s (IXC) circuit switched or packet switched teephony network. Thus, advantageousy the ICA system 124 does not have to be directy serviced by the same Loca Exchange Carrier s (LEC) switch or PBX as the caing or caed terminas 102 and 112. Indeed, the ICA system 124 or its individua sub system components can be ocated in a different country than the caed and caing parties. In this exampe, the ICA system 124 is ocay attached to a LEC switch with a physica ine or oca trunk interface circuit. This switch may or may not be serving teephone stations 102 and/or 112. Optionay, the CM subsystem 108 is couped into the PSTN 104 through an IP connection. A gateway within the PSTN 104 answers inbound cas, packetizes voice data, and deivers the ca to the CM subsystem 108 as a VoIP stream. Signaing information is provided in a SIP/H.323 format or other appropriate format at the CM subsystem 108. An exampe VoIP network is that provided by Leve 3 Corpora tion, athough there are many other sources and impementa tions of VoIP networks. The ICA voice trunk circuits 118 are not imited to a particuar signaing convention. For exampe, the present invention can be utiized with a Common Channe Signaing system, such as Signaing System 7 (SS7), having separate voice/user data and signaing channes. In addition, the present invention can be used with other signaing methods, such as the foowing trunk-side signaing interfaces: ISDN PRI; Advanced Inteigent Network; and/or Service Node architectures. Preferaby, the seected signaing system pro vides a suite of ca presentation information to the ICA system 124, incuding one or more of: ANIiAutomatic Number Identi?cation: phone number and privacy indicator of the caing party ( Caer-ID ). DNISiDiaed Number Identi?cation: phone number of the ICA system s voice trunks 118 that the ca was forwarded to. OCNiOrigina Caed Number Identi?cation: phone number of the origina caed party (subscriber to the ICA service). Ca TypeiForwarded ca due to a BCF, RNA, or DND/ CFA condition. In addition, directy diaed inbound cas can be handed as we. In this instance, the caer wi need to impement a second stage of diaing to enter the subscriber s phone number or the subscriber coud be assigned a unique persona number that is directy diaed by their caers (sometime referred to herein as a per sona number ). The teephone ines 134, 114 may be shared with one or more computer terminas. For exampe, teephone termina 112 shares the teephone ine 114 with a computer termina 110. Whie in the iustrated exampe the computer termina 110 is a persona computer, the computer termina 110 can be an interactive teevision, a networked-enabed persona digi ta assistant (PDA), other IP (Internet Protoco) device, or the ike. Aternativey, the computer termina 110 can be a per sona computer having a monitor, keyboard, a mouse, a disk drive, sound card or simiar sound reproduction circuitry such as a codec, streaming media payback software, such as the Media Payer program avaiabe from Microsoft, speakers, and a modem, such as a standard V.90 56K dia-up modem. The modem can optionay be con?gured to dia-up a number under contro of an appication, such as a contact manager appication or teecommunications cient appication phone diaer, stored and executing on the computer termina 110. The teephone ine 114, can be used to estabish a dia-up connection for computer terminas, such as termina 110 via the computer modem, to an Internet Service Provider (ISP) offering dia-in remote access service connections from the PSTN 104 via trunk interface circuits 1. The computer termina 110 can aso be connected to the Internet 106 via a broadband connection, such as a DSL ine, a teevision cabe ine, or a T1 ine. In addition, the computer termina 110 can be equipped with a Voice over Internet Protoco (VoIP) software modue and a headset or a handset 132, incuding a microphone and speaker, aowing voice communications to be conducted over a computer network, such as the Internet 106. VoIP communicates information via packet switching, which opens a connection just ong enough to send a sma packet of data. Each packet incudes a destination address informing the network where to send the packet aong with the actua voice data payoad. If the receiving station is aso a VoIP termina, then when the receiving termina receives the pack ets, VoIP software executing on the receiving termina reas sembes the packets into the origina data stream. The data stream is then converted to a voice signa. If the receiving station is a conventiona teephone, then a VoIP gateway converts the packets into a voice signa that is then connected to the PSTN 104. In one embodiment, the VoIP process is performed using the H.323 standardized protoco estabished by the Intema tiona Teecommunications Union (ITU). Advantageousy, H.323 provides speci?cations for rea-time, interactive vid eoconferencing, data sharing and audio appications such as IP teephony. Aternativey, the Session Initiation Protoco (SIP), estabished by the Internet Engineering Task Force (IETF), can be used. SIP is generay more ef?cient than the H.323 protoco as SIP is speci?cay intended for IP tee phony. For exampe, as simiary described above, the pro cessing system CM subsystem 108 is couped into the PSTN 104 through an IP connection. A gateway within the PSTN 104 answers inbound cas, packetizes voice data, and deiv ers the ca to the CM subsystem 108 as a VoIP stream. Signaing information is optionay provided in a SIP/H.323 format or other appropriate format. Aternativey, proprietary protocos can optionay be depoyed where muti-vendor interoperabiity is not required. Optionay residing and executing on the computer termi na 110 is a communications management Cient appication 116. The Cient appication 116 is used to provide enhanced communication services, as discussed in greater detai beow. The Cient appication 116 is connected to and communicates with the ICA system 124 via the Internet 106, other pubic wide area computer networks, or the ike. The ICA system 124 optionay hosts a Web site used by subscribers of the ICA service to setup and manage their accounts, to view information about incoming cas, and to instruct the ICA system 124 on how to route incoming cas to one or more destination stations. Many of these same func tions can be impemented by the Cient appication 116 as we. The ICA system 124 optionay incudes an emai cient used to receive and transmit communications to users, ca centers, and so on.

10 7 The CM subsystem 108 manages communications with the Cient appication 116 and with forwarded cas. The CM subsystem 108 can interact with caers and caed parties through voice prompts, voice commands, and/or DTMF touch-tone entries. The CM subsystem 108 is optionay con?gured to perform additiona functions, such as acting as a teephone answering system that answers cas, paying out going greetings and announcements, recording incoming messages, and bridging cas. In addition, as wi be described in greater detai beow, the CM subsystem 108 further pro vides a ca screening process. The SM subsystem 122 monitors the Internet for onine IP devices registered to ICA subscribers to determine their avai abiity for handing inbound ca screening and ca handing services. When a user or subscriber connects to the Internet using, for exampe, a dia-up ISP, the Cient appication 116 executing on the subscriber s computer termina 110 makes the subscriber s onine presence known to the ICA system 124. Presence detection can be performed by the SM sub system 122 poing or pinging the computer termina 110 via the teecommunications Cient appication 116, or by the teecommunications Cient appication 116 transmitting a Login/I m aive message and subsequent periodic keep aive messages to the SM subsystem 122. Just prior to the norma termination of the onine Internet session, the Cient appication 116 sends a Logout message to the SM sub system 122. Abnorma Internet session termination condi tions are detected by the SM subsystem 122 timing out the expected Cient Keep aive message. If, rather than using a dia-up connection, the user or sub scriber is using a broadband, aways on-connection, such as via a DSL ine or cabe modem, the Cient appication 116 optionay becomes active when the computer 110 is turned on or powered up and stays on unti the user manuay shuts down the Cient appication 116, or the computer 110 is turned off or powered down. With reference to FIG. 1, the caed party s station 102 has been con?gured with the oca switching system 128 to for ward cas on busy (BCF), ring-no-answer (RNA), or do-not disturb (DND) to the voice trunk circuits 118 connecting the CM subsystem 108 to the PSTN 104. The caing party ini tiates a ca using the caing party teephone station 102 by diaing the number of a caed party s phone ine 114. The PSTN 104 routes this ca to the caed party s oca switching system 128 causing the caed party s teephone termina 112 to ring or to forward the ca immediatey if the ine 114 is busy or set to do-not-disturb. If, for exampe, the caed party does not answer within a certain amount of time or after a certain amount of rings, the associated switching system 128 detects a no-answer condition and invokes a switch operation command termed ca forwarding on RNA. The ca is then forwarded to a phone number of the CM subsystem 108. Based at east in part on the OCN of the forwarded ca (the origina caedparty s phone number), the CM subsystem 108 queries the SM subsystem 122 to determine whether the caed party is a registered subscriber, is onine or o?iine, and what the subscriber s ca handing preferences are. If the caed party s computer 110 is onine, the CM subsystem 108 optionay opens a communication channe over the pubic Internet 106 to the Cient appication 116 running on the caed party s computer termina 110. The Caer-ID of the caing party, if avaiabe, and if not designated as private, is optionay transmitted to the Cient appication 116 and is dispayed to the subscriber aong with an optiona sound noti?cation. The sound noti?cation can be in the form of ringing produced using the caed party s computer termina 110 speakers The CM subsystem 108 proceeds to pay a greeting to the caing party. The greeting can be a canned greeting or a personaized greeting previousy recorded by the subscriber and stored in the MS subsystem 138. The initia or subsequent greeting or prompt optionay incudes a voice prompt invit ing the caer to register for the service the subscriber is using or a simiar service. One or more of the parameters discussed beow enabe the ca processing system operator or service provider to contro or throtte the number of potentia requests on a system-wide or subscriber speci?c basis. This can be used to manage the number of requests if the service provider has a imited staff of ive agents. For exampe, if there are not enough ca center agents avaiabe, the paying of saes-reated prompts can be disabed. In addition, there may be a cass of service in which it is inappropriate to generate saes eads using this method, such as when the caed party has a premium business cass of service, or when a subscriber has requested that caer s to the subscriber not be soicited to become or register as subscrib ers. In addition, the paying of soicitation prompts can be imited to certain periods of time, such during norma work ing hours, or in the evening, and/or to certain days, such as ony on Monday-Friday, or ony on Sunday and/or Saturday. A service provider may aso want to manage the number of impressions to a given caer based on caer ID. For exampe, if a caer has received a predetermined number of promotion events or prompts, optionay the caer wi not be provided with additiona promotion events or prompts for at east a predetermined amount of time. In an exampe embodiment, the ca processing system can keep a record in a database or other data store of the number of times a given soicitation prompt, such as a promotion prompt or traier, has been payed to a caer. Optionay, when a ca is received by the ca processing system, the ca processing system obtains the Caer-ID or simiar information, access the database, retrieves the number of times a promotiona prompt or traier has been payed to the phone number that matches the Caer ID, and compares the number of pay events with a predeter mined number, and based on that comparison, determines if the promotiona prompts are to be payed again. By way of iustration, if a caer associated with the phone number has aready heard the promotion or soicitation a predetermined number of times, such as 3 times, the ca processing system can suppress future promotions of the service to the caer, or change the promotion type. For exampe a promotion for a different service can be provided, or a specia discount can be provided, or the same promotion can be offered using different prompts or text. Optionay, ead generation prompting can aso be seec tivey suppressed based on queries into a subscriber s address book, wherein the address book can be stored on the ca processing system and/or the subscriber s contact database or other data store stored on the subscriber s persona computer or other persona device. For exampe, if a subscriber has entered or assigned an appropriate designation, such as a VIP designation, in association with a person and/or their phone number, then if a ca is received from that person (as may be determined by the ca processing system by querying the subscriber s contact database using the Caer-ID associated with the ca), the ead generation prompting wi be sup pressed. Sti further, the service provider can optionay suppress the ead generation or promotion prompting based on the type of ca, such the ca being forwarded to the ca processing system as a resut of a busy forward condition, a ring-no answer forward condition, a do-not-disturb forward condi

11 tion, and/ or the ca be paced directy (wherein the ca was not forwarded) to the ca processing system. By way of exampe, if a system-wide and subscriber-eve con?guration parameter is enabed, a canned or prere corded ead generation greeting invites the caer to press the # key (or other designated key) when they are?nished eaving a message. After the caer eaves a message and presses the # key (or optionay stops speaking for a prede termined amount of time), the CM subsystem 108 pays a voice prompt promoting the service and inviting the caer to press a key or provide a verba response in order to receive more information regarding subscribing to the service via the phone ca, or requests that the ca access a web site to receive more information and/ or to subscribe. The foowing is an exampe prompt, athough other text can be used as we: Thank you. Your message is being payed now (or wi be payed) by your party. If you woud ike to earn more about getting important ca answering services, press 1 now or visit If the caer seects the more information option (by pressing key 1 in this exampe), the CM subsystem 108 pays a voice prompt requesting the caer eave contact information. For exampe, the prompt can recite: Now s your chance to try CaWave risk-free.... After the tone, pease say AND spe your emai address. After the CM subsystem 108 records the caer s contact information the CM subsystem 108 pays a cosing voice prompt. For exampe, the prompt can recite: A con?r mation emai wi be sent to you shorty. Thanks for your interest in CaWave. The CM subsystem 108 optionay sends the recorded con tact information as an emai with a voice?e attachment to a customer care representative connected to the oca area net work 137 or through the data ines 142, to the Internet, to a customer care representative off-site. The recorded contact information and/or voice mai can be transmitted using other techniques as we. Support or other personne transcribes the contact information, combines or associates the contact infor mation with the caer s phone number (obtained from the caer ID signaing information or otherwise), and transcribes this information into a paper or eectronic form that can be used by other personne to pace a return ca and/ or send an HTML emai to the caer to compete the sign-on process. Optionay, rather than having the caer record their con tact information for ater foow-up, the caer can be paced in contact with a ive operator in response to the caer pressing the 1 key (or other designated key). For exampe, after the caer eaves a message and requests additiona information, the CM subsystem 108 pays a voice prompt informing the caer that the ca is being transferred to an operator. For exampe, the prompt can recite Thank you for your interest in our services, your ca is being transferred to an operator. Optionay, substantiay simutaneousy, the CM subsystem 108 originates a new ca to a Ca Center 130 via the tee phone trunks 118. When the Ca Center 130 answers, the CM subsystem 108 bridges the inbound ca to the outbound ca. In an exampe embodiment, if the subscriber had recorded a personaized greeting, the CM subsystem 108 optionay pays a voice prompt after the greeting and before the record tone instructing the caer to enter a key press to send the message (e. g. prompt, Begin recording after the tone, press # when you are?nished. ). In another exampe, the Ca Processing System 124 is optionay cosey integrated with the Ca Center teephone/ Automatic Ca Distribution system. Before a ca is routed from the ca processing system one or more pre-routing checks are optionay performed. If a check fais, the caer is optionay defauted into an IVR treatment, wherein the caer wi provide information to an automated system rather than a ive operator. Pre-routing checks can incude one or more of the foowing, wherein if a check fais, the ca wi be handed by an automated system: Was the ca received during the Ca Center hours of opera tion; Does the number of cas in a Ca Center queue exceed a threshod; does the average ca hoding time exceed a given thresh od? Furthermore, the CM system 108 can pass Caing Party ID (Caer-ID signaing information) and Caer Name signaing information associated with the ca to the Automatic Ca Distribution system. The Automatic Ca Distribution system can then dispay the name of the caer to the agent answering the ca via a computer termina associated with the agent. This information can be used by an agent to greet the caer and to pre-popuate service registration screens.additionay, because some ca answering services optionay require veri?cation and authorization to con?gure additiona services on a subscriber s existing phone ine, the network-based caer ID information can be used to perform this biing authoriza tion task. Optionay, the ca processing system interface to the PSTN aows the inbound ca to be forwarded rather than bridged through the Ca Manager subsystem 108. In this case, in response to a caer action for additiona information, the Ca Manager subsystem 108 signas the network to for ward the ca to the Ca Center. Simiary, when VoIP is being used, the Ca Manager system 108 signas the SIP/VoIP network to forward the ca to the Ca Center. Severa of the exampes described above refer to cas forwarded from a caed party s ine to the ca processing system. However, a ca need not be forwarded in order to be received and processed by the ca processing system. For exampe, a persona phone number can be uniquey assigned to a given subscriber by which cas to that number, if not answered by the caer as a resut of a take the ca command by the caed party, can resut in a caer message being recorded (and optionay screened), after which the ca pro cessing system can provide the promotiona prompt or traier prompts as simiary described above. The persona number can be, for exampe a teephone number that has been acquired through governmenta teephone number adminis tration bodies, provisioned in the PSTN network, assigned to the ICA system and registered to an individua subscriber. FIG. 3 iustrates an exampe ca?ow diagram, incuding an abstraction of the previousy described teecommunica tions system. For carity, the detaied breakout of the network eements and individua subsystems of the ICA system 124 iustrated in FIGS. 1 and 2 are not shown in FIG. 3. As with other processes described herein, not a the states need to be reached, nor does the ca?ow have to be performed in the iustrated order. In this exampe, the caing party is associ ated with teephone termina 102 and the caed party is asso ciated with termina In this embodiment, the caed party is subscribed to an Internet ca answering service that for wards cas to the remote ICA system 124 upon the occur rence of seected conditions, wherein the ICA system 124 transmits a noti?cation to the caed party regarding the ca and provides promotiona prompts to the caer. At state 301, a Caing Party, using termina 102, originates a ca to Caed Party Phone Line 114. At state 302, the Caed Party LEC switch 128 detects that the Caed Party Teephone Line 114 busy (or the occurrence of a ring-no-answer (RNA), or do-not-disturb (DND) condition). At state 303, the Caed Party LEC switch 128 forwards the ca to the ICA Line/

12 11 Trunk. At state 304, the ICA system 124 optionay noti?es the onine computer 110 associated with the Caed Party of the incoming ca. For exampe, the noti?cation can be pro vide via the Internet 104 to the cient appication executing on the computer 110. At state 305, the ICA system 124 answers the incoming ca from the Caing Party and optionay receives and stores the Caer ID information, incuding the caer phone number, and optionay the caer name. At state 306, the PSTN 104 estabishes a two-way tak path between the ICA system 124 and the Caing Party phone termina 102. At state 307, the ICA system 124 pays a greeting to the Caing Party via the teephone station 102 and asks the Ca ing Party to eave a message. At state 308, the Caing Party, via teephone station 102, records a voice message, which is optionay streamed to a caed party computer and/ or phone termina so that the Caed Party can screen the ca. The ICA system 124 determines when the Caing Party has competed eaving the message. For exampe, if the Caing Party ceases speaking for a predetermined amount of time, such as 2, 3, 4, or 5 seconds, the system 124 may determine the Caing Party has concuded eaving the message. In addition, if the Caing Party presses a message termination key, such as the # key, the system 124 can concude the Caer Party has concuded eaving the message. At state 309, the ICA system 124 pays a soicitation prompt, such as a saes ead generation traier and/or reated prompts. For exampe, the prompt can instruct the Caing Party to press a speci?ed key or provide a voice response in order to speak to a ive operator in order to register and become a subscriber of the services offered by the ICA sys tem 124. Optionay, before paying the saes ead generation traier and/ or reated prompts, a determination can be made as to the status of certain parameters, such as the number of times the traier has been previousy payed to the Caing Party, whether the caed party s address book has a specia designation stored in association with the caer s name, whether the Caing Party is aready a registered subscriber of the ICA system services, whether such prompts are to be payed at the time and/or day of the ca, and/or the type of ca. If the caer hangs-up or otherwise terminates the ca before state 309 is reached, the processes is optionay termi nated without a saes ead generation traier and/or reated prompts being payed. At state 310, in this exampe the Caing Party 102 seects the option to speak with a ive agent by pressing an appropri ate key or otherwise providing an appropriate command. At state 311, the ICA system 124 originates a new ca to the Ca Center 130. Optionay, the ICA system 124 can insert the Caing Party s phone number into the ANI?ed of the new ca so that the Caing Party s phone number and/ or name can be automaticay presented to a Ca Center agent via a caer identi?cation dispay, which can be a computer termina, a dedicated Caer ID dispay, or other dispay at state 312. By way of exampe, the Caing Party s phone number may have been obtained from the signaing information associated with the origina ca paced via the termina 102. At state 312, the ICA system 124 bridges the Caing Par ty s teephone station 102 to the Ca Center 130.At state 313, the Caing Party provides the requested information, such as one or more of the foowing: biing information, contact information, home phone number, work phone number, wire ess/ce phone number, other phone numbers, home emai address, work emai address, other emai addresses, and so on unti the Caing Party?nishes providing the requested infor mation. The agent can enter the information via an eectronic form or otherwise, which then can be recorded in an appro priate database or other data store. A portion of the form can optionay be automaticay popuated using caer identi?ca tion information, such as Caer ID information, provided by or retrieved using the caer s ca signaing information. The Caer Party then terminates the ca by hanging up the tee phone station 102. At state 314, the ICA system 124 reeases bridging resources and signas ca competion to the Ca Center 130. FIG. 4 iustrates an exampe ca?ow diagram for a ca initiay paced directy to a caed party s ca processing system persona number, incuding an abstraction of the pre viousy described teecommunications system. For carity, the detaied breakout of the network eements and individua subsystems of the ICA system 124 iustrated in FIGS. 1 and 2 are not shown in FIG. 4. Not a the states need to be reached, nor does the ca?ow have to be performed in the iustrated order. As wi be described, in this exampe, the initia ca is not forwarded to the ICA system 124, but is paced directy to the ICA system 124 via the caed party s persona number. In this exampe, the caing party is associated with teephone termina 102, as we as a persona number, wherein cas paced to the persona number are directed to the ca process ing or ICA system 124, without a ca forwarding process. The caed party is associated with termina 112. At state 401, a Caing Party, using termina 102, originates a ca to the Caed Party s persona number and at state 402 the ca is connected via the ICA Line/ Trunk to the ICA system 124. At state 403, the ICA system 124 optionay noti?es the onine computer 110 associated with the Caed Party of the incoming ca, incuding a caer identi?er, such as the caer ID of the caer. For exampe, the noti?cation can be provided via the Internet 104 to the cient appication executing on the computer 110. At state 404, the ICA system 124 answers the incoming ca from Caing Party. At state 405, the PSTN 104 estabishes a two-way tak path between the ICA system 124 and the Caing Party phone termina 102. At state 406, the ICA system 124 pays a greeting to the Caing Party via the teephone station 102 and asks the Ca ing Party to eave a message. At state 407, the Caing Party, via teephone station 102, records a voice message, which is optionay streamed to a caed party computer and/ or phone termina so that the Caed Party can screen the ca. The ICA system 124 determines when the Caing Party has competed eaving the message. For exampe, if the Caing Party ceases speaking for a predetermined amount of time, such as 2, 3, 4, or 5 seconds, the system 124 may determine the Caing Party has concuded eaving the message. In addition, if the Caing Party presses a message termination key, such as the # key, the system 124 can concude the Caer Party has concuded eaving the message. At state 408, the ICA system 124 pays a soicitation prompt, such as a saes ead generation traier and/ or reated prompts. For exampe, the prompt can instruct the Caing Party to press a speci?ed key or provide a voice response in order to speak to a ive operator in order to register and become a subscriber of the services offered by the ICA sys tem 124. Optionay, before paying the saes ead generation traier and/ or reated prompts, a determination can be made as to the status of certain parameters, such as the number of times the traier has been previousy payed to the Caing Party, whether the caed party s address book has a specia designation stored in association with the caer s name, whether the Caing Party is aready a registered subscriber of the ICA system services, and/ or the type of ca. If the caer hangs-up or otherwise terminates the ca before state 408 is reached, the process is optionay terminated without a saes ead generation traier and/or reated prompts being payed.

13 13 At state 409, in this exampe the Caing Party 102 seects the option to speak with a ive agent by pressing an appropri ate key or otherwise providing an appropriate command. At state 410, the ICA system 124 originates a new ca to the Ca Center 130. As simiary discussed with respect to FIG. 3, optionay, the ICA system 124 can insert the Caing Party s phone number into the ANI?ed of the new ca so that the Caing Party s phone number and/ or name can be automati cay presented to a ca center agent via a caer identi?cation dispay, which can be a computer termina, a dedicated Caer ID dispay, or other dispay at state 411. At state 411, the ICA system 124 bridges the Caing Par ty s teephone station 102 to the Ca Center 130.At state 412, the Caing Party provides the requested information, such as one or more of the foowing: biing information, contact information, home phone number, work phone number, wire ess/ce phone number, other phone numbers, home emai address, work emai address, other emai addresses, and so on unti the Caing Party?nishes providing the requested infor mation. The agent can enter the information via an eectronic form or otherwise, which then can be recorded in an appro priate database or other data store. A portion of the form can optionay be automaticay popuated using caer identi?ca tion information, such as Caer ID information, provided by or retrieved using the caer s ca signaing information. The Caer Party then terminates the ca by hanging up the tee phone station 102. At state 413, the ICA system 124 reeases bridging resources and signas ca competion to the Ca Center 130. In another exampe, the initia greeting optionay provides prompts reated to eaving a message for the caed party and/or to inviting the caer to register for the service the subscriber is using or a simiar service. Thus, a registration or subscription soicitation prompt can optionay be payed before recording a message from the caer. By way of exampe, the caer can?rst record a message for the caed party and subsequenty perform the registration process, or after?rst performing or competing the registration process, the caer can then be prompted via another greeting to eave a message, and the caer [ s] message for the caed party can then be recorded. Optionay, at any point (incuding during the paying of a greeting or recording of a message), or at seected points during a ca session, the caer can press an appropriate key, such as the # key, and transition to the registration process. For exampe, a caer can originate a ca to a phone number associated with a caed party. The ca is directed to the ICA system 124. A two-way tak path is estabished between the ICA system 124 and the Caing Party phone termina 102. The ICA system 124 pays a prompt to the caing party via the teephone station 102. The prompt can incude a soicita tion prompt as we as a prompt regarding eaving a message for the caed party. For exampe, the prompt can instruct the caer to press the # key (and/or wait for a record message tone) in order to eave a message for the caed party. After eaving a message and/ or in response to the caer pressing an appropriate key, such as the # key, the ICA system can then prompt the caer to register for ca processing services or other services provided by the ICA system 124, or other ike system. By way of further exampe, the prompt can instruct the caing party to press a speci?ed key or provide a voice response in order to speak to a ive operator so as to register and become a subscriber of the services offered by the ICA system 124. Optionay, before paying the soicitation prompt, a deter mination can be made as to the status of certain parameters, such as the number of times the traier has been previousy payed to the caing party, whether the caed party s address book has a specia designation stored in association with the caer s name, whether the caing party is aready a registered subscriber of the ICA system services, whether the soicita tion prompt is enabed for the day and/or time of the ca, and/or the type of ca. If the caing party seects the option to speak with a ive agent by pressing an appropriate key or otherwise providing an appropriate command, the ICA system 124 originates a new ca to the Ca Center 130 and bridges the caing party s ca to the Ca Center 130. Optionay, the ICA system 124 can insert the caing party s phone number into the ANI?ed of the new ca so that the caing party s phone number and/ or name can be automaticay presented to a ca center agent via a caer identi?cation dispay, which can be a computer ter mina, a dedicated Caer ID dispay, or other dispay. The ca center agent can request certain user information, and the caing party can provide such information. The infor mation can incude one or more of the foowing: biing information, contact information, home phone number, work phone number, wireess/ce phone number, other phone numbers, home emai address, work emai address, other emai addresses, and so on. The agent can enter the informa tion via an eectronic form or otherwise, which the can be recorded in an appropriate database or other data store. After the information is provided, the caer can be prompted to eave a message for the caed party. Thus, as described above, embodiments of the present invention provide a?exibe, customer acquisition service that can be advantageousy be used by service providers to pro mote their onine or o?iine ca answering service. Certain embodiments advantageousy enabe the caer to subscribe to the service whie experiencing the service?rst hand, but optionay after the caer has competed a communication with or for the caed party, such as by eaving a message for the caed party. Further, in the same ca session, without having to hang-up and ca again, a caer can optionay record a message for a system service subscriber, and become a system service subscriber him or hersef. It shoud be understood that certain variations and modi? cations of this invention woud suggest themseves to one of ordinary ski in the art. In particuar, the promotion of other enhanced services such as ca screening and discounted ong distance shoud not be excuded. The scope of the present invention is not to be imited by the iustrations or the fore going description thereof. What is caimed is: 1. A method of processing a ca at a?rst system, the method compromising: receiving at a?rst system, the?rst system incuding at east one computing device, a?rst ca from a caer, the?rst ca intended for a user; enabing a voice message from the caer to be recorded; determining, by the?rst system, if a?rst parameter reated to the caer is met based at east in part on information retrieved from a data store using caer identi?cation information associated with the?rst ca, wherein the?rst parameter is reated to: whether a?rst prompt has been previousy payed with respect to a previous ca associated with the caer identi?cation information; a designation previousy provided by the user with respect to the caer; and/or whether the caer identi?cation information is associ ated with a subscriber of a service provided by the?rst system;

14 15 at east party in response to determining that the?rst parameter is met, enabing, by the?rst system, a saes ead generation prompt to be payed regarding a?rst subject to the caer; receiving an instruction from the caer provided at east party in response to the saes ead generation prompt; at east party in response to an indication of interest from the caer with respect to the?rst subject, originating, by the?rst system, a second ca to a ca center; and bridging the?rst ca and the second ca. 2. The method as de?ned in caim 1, the method further comprising: receiving information from the caer at the ca center; and estabishing an account for the caerusing at east a portion of the received information. 3. The method as de?ned in caim 1, wherein the?rst parameter is reated to the number of times the saes ead generation prompt has been payed to the caer. 4. The method as de?ned in caim 1, wherein the?rst parameter is reated to the designation previousy provided by the user with respect to the caer. 5. The method as de?ned in caim 1, wherein the?rst parameter is reated to whether the caer is aready a?rst system subscriber. 6. The method as de?ned in caim 1, further comprising automaticay popuating at east a portion of a?rst form using the caer identi?cation information. 7. A computer-based method of processing a ca, the method compromising: at east party in response to a?rst ca from a caer intended for a user being received at a?rst system, wherein the caer can record a message for the user; determining by a computer system if a saes ead genera tion prompt is to be payed to the caer based on infor mation reated to at east one of the foowing: whether the saes ead generation prompt has been pre viousy payed with respect to a previous ca associ ated with caer identi?cation information obtained from signaing information; a designation previousy provided by the user with respect to the caer; whether caer identi?cation information obtained from?rst ca signaing information is associated with a subscriber of at east a?rst service; and seectivey enabing the saes ead generation prompt to be payed to the caer in accordance with the determina tion. 8. The method as de?ned in caim 7, further comprising: receiving an instruction from the caer provided at east party in response to the saes ead generation prompt; at east party in response to receiving the instruction, requesting information from the caer; and recording requested information from the caer. 9. The method as de?ned in caim 8, further comprising providing ca processing services for the caer based at east in part on the recorded information. 10. The method as de?ned in caim 7, further comprising: recording a voice message from the caer for the user during the?rst ca; and determining when the caer has competed recording the voice message prior to the saes ead generation prompt being payed to the caer. 11. The method as de?ned in caim 7, further comprising enabing the caer to be connected to a ca center ive agent at east party in response to a caer instruction provided foowing the paying of the ead generation prompt The method as de?ned in caim 11, further comprising automaticay popuating at east a portion of a?rst registra tion form using caer identi?cation information associated with the?rst ca, wherein at east a portion of the requested information is manuay entered into the registration form. 13. The method as de?ned in caim 7, further comprising: connecting the caer to an automated information gather ing system at east party in response to a caer instruc tion provided foowing the paying of the ead genera tion prompt; requesting that the caer verbay provide information to be used to set up a ca services account; recording the verbay provided information; and transmitting at east a portion of the verbay provided information to a service person. 14. The method as de?ned in caim 7, wherein, prior to paying the saes ead generation prompt, information is accessed indicating how many times the saes ead generation prompt has previousy been payed to the caer. 15. The method as de?ned in caim 7, wherein, prior to paying the saes ead generation prompt, a determination is made as to whether the user provided a designation reated to the caer. 16. The method as de?ned in caim 7, wherein, prior to paying the saes ead generation prompt, information is accessed indicating whether the caer is aready a subscriber of a service provided by the?rst system. 17. The method as de?ned in caim 7, further comprising: recording a voice message from the caer during the?rst ca; and streaming the voice message to a termina associated with the user in substantiay rea time. 18. The method as de?ned in caim 7, further comprising: initiating a second ca to a ca center; and popuating an ANI?ed associated with the second ca with a phone number obtained from an ANI?ed asso ciated with the?rst ca so that caer identi?cation infor mation can be presented to a ca center agent. 19. The method as de?ned in caim 7, further comprising: receiving a second ca with associated caer identi?cation information from the caer; based at east in part on the caer identi?cation information associated with the second ca, accessing information indicating how many times the saes ead generation prompt has been payed to the caer; and based at east in part on the accessed information, deter mining whether to pay the saes ead generation prompt to the caer again.. A?rst system, compromising: a?rst teephony interface con?gured to receive a ca from a caer; a storage device con?gured to store a greeting; and a ca answering system con?gured to: pay the greeting in response to receiving the ca; record a voice message from the caer; determine if a prompt regarding the caer becoming a subscriber to a ca service is to be payed to the caer based on information reated to one or more of the foowing: whether the prompt has been previousy payed with respect to a previous ca associated with caer identi?cation information obtained from ca sig naing information; a designation previousy provided by the user with respect to the caer;

15 17 whether caer identi?cation information obtained from ca signaing information is associated with a subscriber of at east a?rst ca processing service; determine if the caer has competed recording the voice message; seectivey enabe the prompt to be payed at east party based on the determination that the prompt is to be payed. 21. The?rst system as de?ned in caim, wherein the ca answering system is further con?gured to receive from the caer information used to estabish a ca services account. 22. The?rst system as de?ned in caim, wherein the ca answering system is further con?gured to estabish a ca services account for the caer. 23. The?rst system as de?ned in caim, further com prising a ca center con?gured to receive the caer informa tion in substantiay rea time. 24. The?rst system as de?ned in caim, further com prising a cient appication con?gured to execute on a com puter and receive caer voice message in a streamed manner. 25. The?rst system as de?ned in caim, further com prising a database the stores a vaue reated to the number of times the prompt has been payed with respect to a teephone number associated with the caer The?rst system as de?ned in caim, further com prising an automated information gathering system used to prompt the caer for the information used to estabish the ca services account. 27. The?rst system as de?ned in caim, further com prising a?rst instruction stored in computer readabe memory con?gured to cause the?rst system to determine whether the ca was forwarded to the?rst system. 28. The?rst system as de?ned in caim, further com prising a?rst instruction stored in computer readabe memory con?gured to cause the?rst system to determine whether the a user for whom the ca was intended has provided an indi cation that promotiona prompts are not to be payed to the caer. 29. The?rst system as de?ned in caim, further com prising a?rst instruction stored in computer readabe memory con?gured to cause the?rst system to access identi?cation information associated with the caer and to access informa tion indicating whether the caer is aready a subscriber of a service provided by the?rst system prior to paying the prompt.

16 UNITED STATES PATENT AND TRADEMARK OFFICE CERTIFICATE OF CORRECTION PATENT NO. : 8,259,911 B1 Page 1 Of APPLICATION NO. : 12/ DATED : September 4, 12 INVENTOR(S) : Tranda et a1. It is certified that error appears in the above-identi?ed patent and that said Letters Patent is hereby corrected as shown beow: Tite Page (item [57]) at ine 5, Change compromises to --comprises--. In coumn 3 at ine 5, Change compromising to --comprising:--. In coumn 3 at ine 16, Change compromises: to --comprises:--. In coumn 9 at ine 61, Change?nished. to --finished--. In coumn 14 at ine 50, In Caim 1, change compromising to --comprising:--. In coumn 15 at ine 30, In Caim 7, change comprimising: to --comprising:--. In coumn 16 at ine 51, In Caim, change compromising: to --comprising:--. In coumn 17 at ine 22 (approx.), In Caim 25, change the to --that--. In coumn 18 at ine 12, In Caim 28, before user deete a. Signed and Seaed this Twenty-ninth Day of January, 13 David J. Kappos Director 0fthe United States Patent and Trademark O?ice

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