CS Hotline is a unique service made specially for Computer Repair Businesses CS Hotline stands for Computer Support Hotline and is part of Team 9

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2 CS Hotline is a unique service made specially for Computer Repair Businesses CS Hotline stands for Computer Support Hotline and is part of Team 9 Global Services. Serving more than 400 Business worldwide since Have taken more than 76,000 Calls since 2005 and still counting.

3 CS Hotline is like having your business open 24/7 for your customers for their computer problems We have trained agents available 24/7 to assist you and your customers Get a Tech Support Team, a Phone Answering Team with Zero Overheads.

4 24/7 Tech Support Grow your businesses with your brand Provide tools for recurring business Expert Home & Small Business Tech Support Provide Flexibility in business growth Up sell your new products and services And much more

5 PC and Mac support Virus & Spyware Removal, Troubleshooting Windows / OSX issues, PC Optimization, Windows Installation, System Restore and more. Printer and other gadget support Support for Printers, Scanners, All-in-One, Digital Cameras, Mp3 players, PDAs, Smart Phones & more Router and Network support Setup & configure wired, wifinew/existing network, sharing folders, drives, files, printers within the network, configuring security & firewalls for networks and more. Unlimited support subscriptions Includes Remote Support for PC, MAC, Printers, Digital Cameras & More

6 Customer get around the clock support from your business using Phone/Web/Chat No long Holds / No Multiple Transferring Customers get remote assistance instantly

7 Customer fills the form out on your website. CSHotlinecalls your customer in less than 5 minutes.

8 We brand your business on: Incoming & Outgoing calls Windows Desktop Application And other business related communications. Hello, thank you for calling Joe Computers. How may I assist you, today?

9 GET RECURRING BUSINESS, You will get a branded windows Desktop application which resides on the customers desktop with loaded features : Remote access utility with 256 AES Encryption. Customer gets one click access to your website and other contact information Customers can live chat with our technician and can schedule a call back. Broadcast your offers & services right away to customers desktop.

10 One Click Access to your Website Your Logo Here Quick Remote Access Utility for Technicians Customer can request Call-Back Publish deals directly to your customers Customer can chat with Live Tech

11 With CS Hotline Control Panel: You can see call logs for each call we receive. Add or Modify the price you want us to charge your customers. Add or Modify the Monthly or Annual Subscription price you want us to charge your customers. Get widgets for your websites like (Web Call Back ) Assign task to CS Hotline Technicians for calls Get in detail Billing Reports & Payout Reports

12 Phone Answering Service We answer your non-tech related calls too. Toll Free Number Planning to go nation-wide, get toll free number with 5000 Minutes included. Web Designing Package Get Fully Loaded Website with CSHotlinefeatures enabled. More Add-ons and Api getting added frequently.

13 More time to grow your business and attract the bigger customers Ability to prioritize repair Dependable and reliable staff assisting you when you need it Make money without ever having to work on a computer yourself Opportunity to go Nation-wide and be one of the leading brands like GeekSquad, PlumChoice or iyogi.

14 Try-Out Elite Elite Plus One Time Setup Fee $99 $199 $249 Monthly Fee $0 $99 $249 (limited time only) Branded Service YES YES YES Callswill be answered in INDIA INDIA *North America (Currently 9:30-6PM Week Days) Local Phone Number NO YES YES Desktop Application NO YES YES

15 Try-Out Elite/ElitePlus PC & MAC REPAIR $29.95 $19.95 PRINTER & GADGETS $24.95 $14.95 ROUTER& NETWORK $59.95 $49.95 UNLIMITEDTECH SUPPORT (Without Router/Network Support) UNLIMITEDTECH SUPPORT (With Router/Network Support) NOT AVAILABLE $120/PC/Year NOT AVAILABLE $249/PC/Year

16 Customer calls to your Business or the number provided by CSHotline CSHotline agents welcome the customer with your company branding Agents charges based on your price list to your customer (For Example: If you would like us to charge $60 for Virus Removal, We will process an amount of $60 from your customer upfront) You can setup your own pricing in the CSHotline Control Panel

17 Once the customer has been successfully charged for the service the agent will start troubleshooting the problem. Upon successful resolution provided to your customer, CSHotlinewill deduct applicable resolved call fee on the amount charged. (Incase, the agents is not able to resolve the issue we will refund the money back to the customer on the very same call) We will credit the difference in your paypal account within 48 Hours Note: If the issue is hardware related or need onsite attention, then CSHotline agent will dispatch an with the customer information. CSHotline will never charge you or your customer if the problem is not resolved.

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