and the world is built on information

Transcription

1 Let s Build a Smarter Planet Starting with a more dynamic and the world is built on information Guy England Storage sales manager CEEMEA englag@ae.ibm.com Tel:

2 IBM Building a Smarter Planet with Dynamic Infrastructure You and IBM Can Help Build a Smarter Planet IBM s smarter planet vision Four major IBM initiatives Dynamic Infrastructure Dynamic Infrastructure New Intelligence The world has become flatter and smaller. Now it must become smarter. Green Solutions Smart Work How do I create an infrastructure that drives down cost, delivers new intelligence, mitigates information risks, and is as dynamic as today s business climate? 2 IBM Availability IBM IBM Corporation

3 Dynamic Infrastructure Three client imperatives: Improve Service Reduce Cost Manage Risk Seven primary initiatives: Service Management Asset Management Virtualization Energy efficiency Business Resiliency Security Flexible Sourcing Options: Cloud Computing Strategic Outsourcing Mid-Market Offerings 3

4 Reduce Costs Optimise IT to Save/Make Money Manage Risk stay out of jail while staying in business Improve Service plan to keep going in a changing world Compliance Availability Retention Security 4

5 IBM Innovative, Integrated, Available Today Manage information more effectively and mitigate information risks with a dynamic infrastructure that efficiently and securely stores, protects and optimizes access to information Protect, manage and gain insight from your information with IBM s leadingedge storage and data management products, services and integrated solutions; supported by world-class expertise and proven experience Compliance Availability Retention Security Mitigate information risks Deliver continuous access to information Support information retention policies Securely share information 5

6 Are You Managing Growth Effectively? Are You Ready for the Next Wave? Legal discovery can cost $150k to $250k (US) Reduce reputation risks and audit deficiencies Compliance 59% of managers miss data they should have used Continuous, reliable information Availability 37% of data is expired or inactive Policy-based data retention Retention 84% of security breaches are internal Secure sharing of information Security 6

7 IBM Capabilities Enabling massive scalability and performance improvements IBM is #1 in Storage Services WW Assessment Planning Deployment IBM is #1 in Storage Hardware WW High-Performance solutions Faster Disk, Tape, and Networking Leading Storage Virtualization lets you change the infrastructure without application outages IBM is in the Top #2 in Storage Software Growth WW, Management Simpler Administration More Automation 7

8 Compliance Addressing Compliance, Reducing Cost & Risk

9 What is Compliance? Compliance ensures that information is handled with all the laws and regulations that apply to an organization, and that it can be demonstrated when called on to do so. Industry definition Achieving, sustaining and proving compliance is complex, confusing, costly, and risky. Many organizations implement compliance products without a clear strategy or destination. 9

10 Typical Compliance Infrastructure Records Management Office Application Development Infrastructure Too many assumptions Unclear what is being retained Regulatory changes Unclear responsibilities Retention policies need to be developed as standard process No clear requirements Interdependencies Technology led Internally focused Retain all policy has high cost Unclear of business requirements Scalability issues No end to end process 10

11 Typical Compliance Challenges Data volume growth Infrastructure scalability and associated cost Search and retrieval of records Compliance pressures Penalties increasing Frequency increasing Audit challenges Efficiency Management overhead Asset utilisation 11

12 Compliance Risks Have you evaluated the cost of storing and managing all this information? Have you evaluated the level of compliance required throughout? Is your infrastructure optimized based on your retention requirements? Are you able to do timely legal searches (e-discovery)? Can you backup and recover your servers fast and reliably enough? How are you addressing these requirements today? 12

13 Target client operational model Records / Compliance Management Applications and Systems Supporting Infrastructure Clear ownership, roles & responsibilities Standardised records retention policies Standard operating procedures that lead to automation and optimisation Objective, metric driven information management (service catalogue) Records recovery and audit capability Change control and approval Optimised infrastructure End to end transparent process 13

14 Only IBM Provides a Comprehensive Platform Approach for Compliant Management Processes Content Collection & Archiving Advanced Classification Records Management & Federation ediscovery Search & Analytics 1 4 Capabilities Proven, Scalable, Secure Repositories Content Federation Paper Capture and Conversion Data and Application Archiving Integrated Business Process Management Secure, Available, Scalable, Protected, High Performing offering a simplified, prescriptive, integrated, trusted lifecycle solution model and methodology 14

15 Example: Large US Financial Services Company Lacked ability to respond rapidly to legal discovery demands for 30,000 mailboxes, 1.2M daily volume, 750M archived 3.5B s in back up storage no easy way to search/retrieve Solution archiving, retention and retrieval solution for Enterprise message servers Total Solution components: Application Software: CommonStore, Search for CommonStore, System Storage Archive Manager Storage Software: Global Mirror, Flash Copy, SnapLock, TotalStorage Productivity Center Hardware: P570/550 servers; DS8300, DS8100, N series storage systems Services: IBM Global Services Result Ensures compliance with Discovery Orders, avoiding penalties and judgments from inability to produce s in timely fashion Ability to search across mailboxes and apply multiple legal holds to critical s ensuring retention of for duration of need Single instance store to reduce volume of and attachments in storage 15

16 Typical Savings for IBM Content Collection & Archiving Clients Cost Drivers Production System Tangible Costs Savings After Deployment Mailbox Management Tangible Savings Storage 50%-80% Mail Servers 40%-60% Backup Cost of backup media and storage Production System Productivity Costs Mailbox Management Productivity Savings Domino Production Administration 20% to 80% End-User Administration 70% to 90% Litigation Tangible Costs Data Spoliation (fines, lost or settled cases) Labor costs of providing the information Discovery Tangible Savings Up to 100% Hours vs. Days 16

17 Compliance: Next Steps Take online self assessment Schedule an Compliance Briefing with your key stakeholders (Compliance, Risk Managers, Line of Business application owners, Legal and IT) and IBM Attend Enterprise Compliance Workshop www-304.ibm.com/.../info/assessment.html (please note Speciality and SpecialityElite partners) Compliance Availability Retention Security 17 Mitigate information risks Deliver continuous access to information Support information retention policies Securely share information

18 Availability Managing Growth more effectively

19 What is Availability? Getting the right information to the right people at the right time at the right cost 19

20 Why is Availability Important Customers will abandon your web site if response time is slow Approximately 25% of DR audits fail Downtime costs can be up to 16% of revenue 60% of companies do not recover from a disaster 20

21 Impacts of Insufficient Availability Costs: Lost revenue and market share Service Levels Lost productivity Risks Lost brand equity Loss of goodwill and trust Lost loyalty loss 21

22 Istituto Nazionale per la Previdenza Sociale improves system uptime and protects critical data with IBM storage Italy s Istituto Nazionale per la Previdenza Sociale (INPS) is the Italian government s primary social security agency, distributing pensions to citizens, including elderly, retirement, survivor s and disability pensions. Client Requirements: Better support its growing Web-based services and 24-hour call centers Reduce the risk of data loss and downtime during planned and unplanned system interruption Integrated disaster recovery system with a continuous operation architecture Solution: DS8000 with metro global mirroring Virtual tape server Benefits: Improves customer service by dramatically increasing system availability Helps to protect data and eliminate data loss With our business providing more Web-based offerings and 24-hour call center service, we need to think about IT availability around the clock. The IBM System Storage solutions enable us to protect our data and system uptime 24x7. Istituto Nazionale per la Previdenza Sociale 22

23 Next Steps: Enhancing Availability Expanded Workshops Workshops at IBM Briefing Centers New Dynamic Infrastructure Innovation Workshop Enhanced Storage Optimization Workshop Enhanced Storage Services IBM Management Complexity Factor Services (MCF) IBM Storage Enterprise Resource Planning (SERP) Assessment or SPACE Assessment IBM Business Continuity and Recovery Services Compliance Availability Retention Security 23 Mitigate information risks Deliver continuous access to information Support information retention policies Securely share information

24 Retention Preserve or Purge Business Records Based on Business Policies 24

25 Why Do Organizations Retain? 25

26 What are your Retention risks? Performance impacting on Productivity Non-compliance Rising Costs of Legal Discovery Infrastructure Management Brand Credibility Non-disposal of liabilities 26

27 Retention: Typical Current State Cost INCREASED LITIGATION COSTS DATA GROWTH AT 25% to 50% CAGR MANAGEMENT COSTS 93% OF CLIENTS HAVE DATA 66% OR MORE COST OF POWER and COOLING Risk INABILITY TO FIND INFORMATION ON DEMAND INCREASED LEGAL LIABILITY KEEP UP BEST PRACTICES DATA LIFE LONGER THAN MEDIA LIFE Service Levels BACKUP AND RESTORE WINDOW PRESSURES CHALLENGES KEEPING UP BEST PRACTICES 93% OF CLIENTS HAVE DATA 66% OR MORE 27

28 Best Practices for Retention Extracting More Value from Your AUTOMATED INFORMATION MANAGEMENT CONSISTENCY POLICY BASED BUSINESS RELEVANT AGGRESSIVE INTELLIGENT ARCHIVING DEDUPLICATION AND SINGLE INSTANCING PRIMARY INFORMATION DEDUPLICATION OF BACKUP TIERED STORAGE DISK TO DISK, DISK TO TAPE, Tape to tape MEDIA MIGRATION BETWEEN FORMATS AND TIERS SAFE MEDIA DISPOSITION 28

29 Why IBM for Retention? 50 YEARS of EXPERIENCE PROVEN ARCHITECTURES: PROVEN SOLUTIONS HARDWARE SOFTWARE SERVICES AUTOMATION BLENDED DISK + TAPE SOLUTIONS ADDRESSING KEY AREAS OF INFORMATION FILES S RECORDS APPLICATIONS DATABASES 29 MARKET LEADER & SAFE HARBOUR

30 IBM Retention Capabilities Tell me what to do Help me to do it Do it for me Archiving Assessment Develop Archiving Strategy Archiving Solution Architecture Solution Integration Assess business lines' information retention requirements and IT abilities to support them Identify gaps Provide recommendations Cost Benefit analysis Create archiving strategy Define transition planning Design solution approach Cost Benefit analysis Create/update enterprise archive architecture based on reference architecture Define the classes of service Organizational impact / impact on existing architecture High level Solution design Cost Benefit Analysis Identify all areas in scope Logical and physical design of pilots within reference architecture Define certification criteria Complete solution architecture Manage and Run Enterprise deployment of architecture, services, organization improvements, and technology 30

31 Koninklijke Bibliotheek (National Library of the Netherlands) Collect, maintain and preserve an archive of all publications (books, papers, periodicals, scientific publications) issued in The Netherlands Store & retrieve electronic publications on a large scale Required Long Term Preservation Solution IBM Content Manager, Tivoli Storage Manager, WebSphere Application Server, DB2, AIX IBM p570 system, IBM DS6800 storage system, IBM Tape Libraries, Plasmon G638 Optical Library IBM Global Services and Almaden Research Laboratory Result Estimated savings of $5m (USD) per year by avoiding manual cataloging and storing Preservation of and improved access to the national cultural heritage of The Netherlands Better, easier and faster access to information 32

32 Retention: Next Steps Take IBM s online self assessment Schedule an Retention Briefing with your key stakeholders (Business Continuity, Line of Business application owners, Risk Managers and IT) and IBM Attend IBM Enterprise Archive Workshop www-304.ibm.com/.../info/assessment.html (please note Speciality and SpecialityElite partners) Compliance Availability Retention Security 33 Mitigate information risks Deliver continuous access to information Support information retention policies Securely share information

33 Infrastructure Security Protect and enable secure sharing of information

34 Security Has Become a Top Priority 35

35 Pressures on the business Let the good guys in. keep the bad guys out Identity Management Enrollment & Termination and be able to prove it Passive Active Access Management Authenticate & Authorise 36 User Compliance Auditing Monitor, Audit & Report

36 Controlling Access to Security Through Access and Identity Management Access control (users and administrators) Network security (including Storage Networks) Compliance (auditing and reporting) 37

37 IBM helps secure data at rest Automatically protects media when removed from storage systems Self-encrypting tape and disk solutions Simplified key management Little or no performance loss Easy to deploy Easy to manage Cost-effective 38

38 Services for IBM Security Implementation Services; Expert Consulting; Managed Security Services Security Protect and enable secure sharing of information Data Security Identity & Access Management Physical Security Threat Mitigation Physical Security Security Governance 39

39 IBM is a Leader in Security Industry Trusted global security solutions backed by real industry validation #1 in Managed Security Services #1 in Identity Management #1 in Vulnerability Assessments 40

40 Security: Next Steps Register for IBM online Security Assessment Schedule an Security Briefing with your key stakeholders (Chief Security Officer, Line of Business application owners, Risk Managers and IT) and IBM Or for Business Partners www-304.ibm.com/.../info/assessment.html (please note Speciality and Speciality Elite partners) Compliance Availability Retention Security 41 Mitigate information risks Deliver continuous access to information Support information retention policies Securely share information

41 Questions? Guy England, Tel: